DANBURY, CONNECTICUT -- On my way to work, my car breaks down about a block from the Danbury Connecticut Midas shop located on Main Street. So, I headed to work and I had the car towed to Midas. **, the manager, called me at the office and told me I had a faulty fuel pump. I had Midas replace it. It was replaced the same day. Great!
A few days later I went to get gas and the gas poured out from under the car. The next day, I returned the car to Midas and they repaired the problem the same day. This time they used the BMW original gasket. Great! I went to the gas station that night and gas poured out from under the car. We're talking about flooding the station with gas. Not just a trickle.
The next day I returned the car to Midas and ** promised they would test the tank for leaks before returning it to me. When I picked up the car **, the manager, told me that they had used a special resin to make the seal. (Concerned, I asked and was assured they had not just used silicon. It turned out that it was silicon.) I went for gas a few days later – no leaks. Great!
About a week later, I was on my way to work and as I was approaching the Midas shop, the engine shut down. I steered the car into the Midas driveway and left it. I got the car back that day. I was told that it was a faulty fuel relay switch and they repaired it at no charge. Great!
That Saturday, I headed South on the New Jersey Turnpike with my 14-year old son to visit family. Around exit 12 (about 100 miles from home) the engine shut down and I had to have the car towed to a Pep Boys. (Pep Boys was right off the exit and the only place open the day before Easter.) The next day Pep Boys called me - I had a bad fuel pump, there was silicon around the gasket, and the electrical harness to the fuel pump had been cut and repaired with electrical tape. (PLEASE SEE MY “YELP” COMMENTS ON THE NEW JERSEY CARTERET PEP BOYS FOR THAT FIASCO.)
I borrowed my nephew's truck and returned to Connecticut. I stopped in at Midas the next day to tell ** what had happened and that I expected Midas to reimburse me for the new repair and the towing cost. ** told me that he had to call Pep Boys and that he wanted to see the faulty fuel pump.
A week later, when I was able to pick up my repaired car, I brought the failed fuel pump and copies of my bills into **. He told me he had to send the pump to Midas for testing and I would hear back from them in about a week. My expectations are very low. Tomorrow, Friday, May 9th will be a week. Check back to learn the outcome. Needless to say, I will never go back to Midas. You can make your own decisions/mistakes.
INDIANAPOLIS, INDIANA -- I took my car to Midas because I couldn't get in to my regular trusted mechanic for a couple weeks (probably because they are great guys and extremely honest about what you do and don't need). The customer service was fine and they were friendly. That part I have no complaints about.
I was told that I needed a new battery, serpentine belts replaced, cabin filter (you don't even really need this, btw unless you have really bad allergies) and an air filter. I knew I absolutely needed the battery and an oil change so I had them do this. I should have questioned the price but I was at work and in the middle of a million things and wasn't thinking clearly.
I was charged $189.95 for a 25-60 CARQUEST battery plus $15.99 to install it. After getting my serpentine belts and air filter replaced at my regular mechanic today, I asked about the battery price for a comparison. My mechanic showed me where the product number was on the battery so I could look up the CARQUEST price and told me that they get the batteries for $115 and charge $10 to install it. He was right on the money. The battery on the CARQUEST website was $114.99. I can understand a small markup, but Midas is putting a 65% markup on the battery.
I know this is my problem for not being a more informed consumer, and I also know they can charge whatever they want as long as people agree to it. However, I don't appreciate the price gouging and do not plan to take my car back to Midas again. Do yourself a favor and look up the price of parts that they say you need! I will stick with my mechanic from now on. Lesson learned.
BARSTOW, CALIFORNIA -- Made 1 p.m. appt. Arrived 12:40. They took the next local around me, asking if they wanted a front-end alignment while they were in the alignment bay (I found later, there is only one alignment bay), to which the man answered "no." At 3:00 p.m. my brother arrived to give me & my mother a ride to her house. He let me take his car and he stayed. They were just pulling my vehicle, finally, into the bay when I left. I found later, the woman was the owner's wife, so she knew exactly what she was doing; and had been her business' receptionist at least 25 years.
Complained to Midas (right after the complaint my car quit totally, electrical problem, but from two air sensors being plugged in backward into the idle air control? Something they weren't even working on. May have been in the way for the alignment?) I asked Midas not to give the complaint to the business as it was on the owner. I just asked them to investigate. I asked that maybe they put someone like the lead mechanic in charge, someone who would run it fairly. They GAVE THE COMPLAINT TO THE BUSINESS TO HANDLE, WAS THE email REPLY TO ME.
Midas official called me after I complained again, then said they were calling the woman, and then calling me back. So I guess after they talked to the woman, they took her word for whatever she said. I WILL NEVER FORGET THAT MY 90-YR OLD MOTHER WITH WALKER AND VERY WEAK, SAT FOR 2 HRS 20 MIN. WHILE for some reason someone chose "they just didn't like me" and would make me wait. We both made the best of the time we had to wait, until over two hours passed.
I went around to the bay to ask why my vehicle was not even yet in the garage. I complained, finally, around to the back area, as I did not want to upset my mom. Everyone arrived in perfect timing, including me, for the alignment bay. Two people were leaving and she could have put the man, who was after me, in either other bays.
Got home with my mom, WHO DOESN'T EVEN FINISH A WHOLE "ENSURE", WHO GULPED IT DOWN WITH HER LIFE-SUSTAINING MEDICATION, AND WOLFED DOWN FOOD I PREPARED QUICKLY FOR HER WHILE SHE WENT TO THE RESTROOM, as she couldn't easily use the restroom at Midas and didn't try.
So later, this woman who purposely left a 90-yr old sitting for over 2 hrs, tried to call me numerous times after my complaint; and every time I hung up without saying a word. I had already told Midas I did not wish to speak to her, or see her ever, when they called. I had to complain to them online again, to ask them to have her stop calling me. I told them I didn't want anything from them, as they obviously didn't want to handle a problem involving the owner, themselves. I never told them about the $400 repair (thank God from my trusted mechanic at Purrfect Auto) that could have cost $1000-$2000 elsewhere on my type veh).
So Midas cost me $400 to replace my idle air control, plus their repair cost, plus a 3-hr wait for the actual repair work with an appointment time (the time they finally released my vehicle) - for which the actual alignment was probably no more than 15 minutes to do - and the unexplainable idle air control sensors being switched into wrong positions, ruining the idle air control. It must have been God that got me home. The next time I drove my vehicle after stopping at home, it quit running just past the security gate exit of my community. Luckily I have towing with my insurance.
THIS WAS A FEW MONTHS AGO, BUT WHEN I SEE THE SWEET LITTLE MIDAS COMMERCIAL ON TV for the last few days, it angers me. I wouldn't use MIDAS if they were the last repair place on Earth. Especially, you will find IF YOU HAVE A COMPLAINT AND SEND IT TO THEM, THEY DON'T REALLY LISTEN.
PALATINE, ILLINOIS -- I brought my vehicle in to the PALATINE, ILLINOIS location to get an oil change. After the technician emptied the oil, he mentioned that the drain cap had broken off and was kind enough to show me what he was talking about. He told me that I would need to get a new oil pan but in the meantime, I would have to get put in a temporary plug to keep the oil from draining out. He offered me two choices, one for about $20 and the other for a little over $60. Since they were both temporary solutions, I chose the one for $20.
About half hour and approximately 15 miles after leaving Midas, my car started to overheat so I called to let them know. I told them I was going to pull over to let my engine cool down. The manager agreed and said he would send someone out to my location to check the car.
A short time later, the manager arrived at my destination. As he was checking the oil, it started to sleet. As the car had oil, he said that I would have to take it back to the shop in order to do a full examination. I started to follow him and a few miles down the road, the needle on the temperature gauge started to approach the red area. Before I could pull over, the oil light came on and then my car died.
A police officer and the fire department came on the scene to assist me and to check out my car to make sure it was not on fire. The officer wanted to call for a tow truck, so I called Midas and asked who would be responsible for the tow bill. I was told that if it was Midas's fault, they would cover the expense; if not, I would have to foot the bill.
At that point I was less than pleased. My entire day has been disrupted when all I wanted was a simple oil change. I had enough and I wanted a neutral party to conclude who was responsible for repairing my vehicle. Therefore, I had the car towed to a third party, GMC dealership. While at the dealership, it was discovered that my coolant cap had been off and all my coolant had drained out which resulted in my car overheating. The dealership replaced the cap and the fluid costing me $199.47.
About two hours later, I took my receipts to Midas and met with the manager, asking to be reimbursed for the expenses that I had incurred due to their INEXPERIENCE. He told me he would submit it to corporate and get back to me. About a week later, I took my car in for the district manager looked at my car. He asked me why I had the car towed to the dealership, and I told him that I needed a neutral opinion and my trust for Midas was completely gone.
In the end after insulting my intelligence by telling me that the damage done to my car was caused by an accident, and that my car was not overheating due to my coolant being drained, he said Midas was not at fault and they would not cover the expenses. The technician was completely careless when servicing my car, and I hold Midas fully responsible for all damages and expenses incurred. DO NOT GO TO MIDAS!
INDIANA -- I rarely take the time and effort to write something like this but I was so p*ssed off, it was impossible for me not to. About a week ago I had the Midas in Plainfield, Indiana to do an alignment on my car. I drove it home about 6 miles and thought that was it. 3 days later on a trip out of town, I noticed the car had a slight pull to the left and the steering wheel was not quite centered. I called the Plainfield Midas and asked if they would be able to get the car in to check the alignment. It was short notice so when the man said that he couldn't get to it that day, I understood and said I would try again in a day or so.
After a little thought I decided against taking it back to the Plainfield Midas. They didn't get it right the first time so I wanted to have another Midas look at it. On Tuesday July 3, 2012, I decided to call the Midas in Brownsburg, Indiana to see if they could get it in to check the alignment. I asked, "is there any chance I can get a car in today for an alignment check?" The man asked a few questions - make, what's the car doing, my name. He looked over his schedule and said he could get me in at 4:00 pm. That was great for me since I had just got home and it was close to 2:00 pm.
I arrived at the Brownsburg Midas at 3:53 pm. Went to the counter where I was greeted by the counter guy. I showed him my receipt from the Plainfield Midas and explained that they had done the alignment and that I would like for his store to check it. I told him the car pulled to the left and the steering wheel was not centered. Amazingly he explained to me that he probably couldn't get to it that day, he had several brake jobs ahead of me and they had to be done by 6:00 before close. He was happy to reschedule me for July 5th.
Now someone less cynical than myself might accept his story and just be happy with the rescheduled appointment. I on the other hand recognized his ** story. The Brownsburg Midas was not interested in doing my warranty work that day but apparently they would have been happy to do some new work. As someone that works in the service/trades, I understand things happen or go wrong from time to time. It's how they're handled later that makes the difference. Midas has failed in that respect.
No need for a call, an email, a letter. I wouldn't even accept a full refund at this point. Since the age of 20 I have had at least 2 or more vehicles. Currently I have 4. I will NEVER bring another vehicle of mine to any MIDAS STORE. Midas does not honor or stand behind their work. Unfortunately I will be forced to complain about this situation and Midas to the automotive blogs, BBB, Angie's List and anyone else that might want to listen. P*ss poor way to run a business.
Hello. I am a manager with Midas and have been with the organization for about a year. I looked at this website about two months ago and frequently check back with it. The first time I read all the complaints about Midas, my feelings were genuinely hurt. I spend 12 hours a day doing my best to assure that each customer is advised to the best of my ability of how to take care of their vehicle.
In my automotive career, I have studied extensively, I have several training certifications and I am even ASE-certified as an automotive service manager. There are several factors I want to point out in response to these complaints. First, we are franchised. Just because one Midas may have given you bad service, please don't scratch out them all; I swear the McDonald's across town tastes much better than the one nearest to me. See the point? The organization I work for owns several locations across the country...actually I own part because we are an employee-owned company; every employee has a stake in how well we care for each customer.
We have several managers and technicians that have been with the company for 15, 20, or even 30 years. Everything we do is designed to take care of the customer's needs because our organization understands that is how you build a business and profit. This is what Midas International stands for even though a couple of locations in other organizations may lack leadership or experience.
One major complaint I would like to address is "my car is still not fixed". Unfortunately it happens that a misdiagnosis can happen for many reasons. Sometimes a vehicle may exhibit a symptom that is almost always caused by a certain failure yet that was not the cause. The main interface between the customer and Midas is the manager or service advisor; it is their job to relay the likelihood that a certain repair will fix the symptom. For example; a customer comes in with a poor idle, lack of performance and the check engine light on.
I will ask probing questions about previous repairs (or the lack thereof) that have been done to the vehicle. If the customer states that they have owned the vehicle for 5 years or 60,000 miles and they have never had a tune-up, I may recommend the tune-up because it is a needed repair and a likely cause of the problem but I will always suggest a diagnostic to find what is causing the customer's symptom.
Another example is a customer complaining of a knocking noise in the front end. The technician finds a bad upper ball joint. I consult the customer and they approve the repair. Once the upper ball joint is repair, we can see play in the lower ball joint and it may still make noise. If the upper ball joint had so much play in it, the lower ball joint with less play may have been not noticeable before the first repair.
Then the manager or service advisor must do the dreaded act of adding to a repair bill. We hate doing it and we know that auto repair facilities have a bad reputation but we must be honest and have the customer's best interest in mind. Keep in mind, even though the entire front-end problem was not fixed with the first repair, the vehicle definitely needed the first repair and the customer was not sold something they didn't need; they were just not sold enough.
Air conditioning repair is famous for running into things along the way. I have had to call a customer three times to get a larger amount approved to fix A/C. I hate that but sometimes you can't see a problem until the another part of the system is functioning but it makes me look like I'm just seeing how much I can get out of them. NOT TRUE. I don't want to make that call anymore than the customer wants it; it makes me look dishonest.
Another major issue with complaints is warranties. Understanding the lifetime warranty that Midas offers on brakes, certain shocks/struts, and mufflers is extremely important to customer satisfaction. I have gained the habit of fully explaining the warranty at the time of the sale of the job so there are no misunderstandings but I have noticed that often times customers will hear what they want.
The lifetime warranty on brakes and mufflers does not cover labor. We cannot weld or clamp a muffler onto rusted and rotted out pipe so at that time, we will require the pipe replaced. If it fell off, we would have to warranty it yet again and we want it to be fixed right so the customer does not write complaints on sites such as this. You must keep your warranty paperwork. The franchise must have certain numbers on it to get credit from Midas International for the warranted part; it is the customer's responsibility for just about all other products to keep their receipt.
Something else I have noticed about certain supposed customer complaints about Midas is that they involve other major companies names and are obviously written by an employee of the competition. I have noticed in only a few of the reviews that lingo is used that typically only someone in the industry would use or certain details are wrong or overlooked like a '95 Sunbird having a R134A conversion when it was R134A refrigerant from the manufacturer. Read them closely and you'll see, pay attention to the other shops named and portrayed as heroes.
Another of the primary complaints is time of completion. Every manager has an intense struggle when deciding what estimated time of completion to deliver to the customer. On one hand, you want the sale and want to give the most optimistic estimate possible. On another hand, you know that certain things can pop up, especially on large repairs such as a part not being in stock that the supplier told you was, a machine shop keeping a part longer than they told you.
Also you have to factor in whatever other repairs that technician has before it and the over-runs they may have. I've had problems such as putting on brand-new parts that were bad from the factory, finding another component is bad along the repair or during disassembly for the repair and getting the wrong part happens all too often. All of these factors and more can effect the completion time, but the manager does not want to lose the business by giving the most conservative completion time.
Again, it is up to the service manager to inform the customer of the possibilities. Another complaint to address- prices. You can always find a cheaper part, and in some cases a lot cheaper. That doesn't make it better. We buy quality parts that we can put our stamp of approval on and warranty for one year (varies for each organization). If the part goes bad in the warranty period, we may or may not get credit for the part but we won't get credit for the time and labor to replace it.
We assure we buy good parts and not cheap crap. The automotive parts industry is extremely competitive which has caused some of the national chains to start carrying cheap crap that fails often and sometimes when it is new or shortly afterwards. We avoid that. We do mark parts up a little, but not near as much as people obviously think. Small price to pay for a nationwide warranty. If we sold parts for what we bought them for, we wouldn't be in business long.
Midas employs ASE-certified technicians which are the top of the bunch and are expensive to keep but worth every penny. We pay these technicians more and charge more than "Joe's Tire Barn" because we offer quality work by quality technicians with excellent warranties. Take your car where you want, but I'm a believer in the organization I work for and I hope you will be also.
QUAKERTOWN, PENNSYLVANIA -- I have been bringing all 3 of my cars to Midas for years and always trusted them...until the last few times I went in. The latest has clinched my opinion of them and I am EXTREMELY upset that it was an expensive lesson learned. I brought my car in for inspection, having waited until almost the last day of the month, which is always a mistake. The car ran fine - no noises, nothing. I received a phone call saying that the rotors were rusty and needed to be replaced in order for the car to pass inspection.
Of course, now I'm in a Catch-22. I don't have time to take it elsewhere for inspection and I have to make a decision on the spot. So I agreed, not knowing anything about cars, although I had already become suspicious because it seems every time I bring a car in for inspection or a little thing it always needs repair. The guy brought out one of the rotors for me to see and showed me that the rust was around the edge and little flakes fell off when he scraped that edge area with something.
Not knowing anything about cars, I thought that I had no choice but to pay for the replacement or my car wouldn't pass inspection. The next day, I talked to a friend that was a mechanic for 15 yrs who said that rotor edges get rusty almost right after you put them on - its the part that touches the brake pad that is the problem if they get rusty or worn. Of course that part on mine was shiny and smooth and thick. He said it was ridiculous that they made me replace the rotors.
I did a little research online and found that the little bit of rust around the edges is not a cause to deny passing inspection. Here is a quoted answer from one of them where the lady had rusted rotors and couldn't pass inspection:
"I would find a new mechanic. What state are you in that requires inspections where the inspecting facility can benefit from being over critical and selling more parts and work? If the rotors aren't rusted where the brake pads touch them after you've driven the car, there's no problem. If they are rusted, why is he selling you defective rotors that rust year after year would be my question to him. Find yourself an honest location. Maybe you can use a dealership." (She lives in PA)
The last time I went into Midas Quakertown with my other car, they lost the key to the wheel locks on my car and was going to break them off and charge me extra to replace those. I told them that they were the only people that ever touch that key so wherever they put them last, that's where they should be. They argued that and indicated that it was my fault they were lost - couldn't possible be theirs - and that's when they were going to charge me. When I said I was coming to get my car and take it elsewhere, suddenly they found the wheel locks on the mechanics cart. I shouldn't have given them the second chance after that one.
My daughter's boyfriend also has a story about something that happened to him there, but I can't recall the entire story completely. I have heard complaints about them from other friends as well...seems like they are starting to get the reputation of Pep Boys in this town. I definitely won't be going back, and will tell everyone I know to find somewhere else to go. I will also be contacting AAA and the BBB and let them know about my recent experiences.
SAN ANTONIO, TEXAS -- I recently bought a 2001 Saturn LS. As I was driving around, the coolant reservoir started boiling over. As it is HOT HOT HOT in San Antonio, and I was in Stop & go traffic, I kind of expected this. But the needle on the temp gauge never went above 1/4. So, I took the car into the Midas on Nacodoches Rd. I told them I wanted an oil change, a diagnosis on the Service engine light, and figure out what was going on with it heating up.
They did the oil change first. Good. But they never put up a new sticker in the window. Then, they did a pressure test on the coolant overflow reservoir. They called me into the bay and told me that the coolant was coming out yellow and that that meant that the coolant was leaking into the block. This of course meant that I would have to replace the engine. They offered to do it for about $1500.
HELLO!!! I just told them that I put in a gallon of anti-freeze. The anti-freeze I used was the new kind that can be used for any vehicle, is pre-diluted, and is GOLDEN YELLOW!!! The mechanic said that he could do a breakdown on the engine to see if I had bent valves, but that would cost about $500 whether the valves were bent or not. I told him that for that kind of money, I would have to think about it. I paid my $177 bill and went to get in my car. Before I left, another mechanic came up to me and said that with all the problems the car had, he could take it off me for $50.
REALLY!?!?! $50 for a car. I couldn't be more insulted if the guy had spit in my face. After I drove off, it occurred to me that they never said anything about the codes for the Service Engine light. I feel SOOOO ripped off. I understand that you can't blame the whole company for the actions of a single franchise, but I keep hearing complaints about Midas. I don't think I will EVER trust ANY Midas again. Sorry for the guys that are honest, but the actions of the crooked speak louder than the words of the honest.
KEARNEY, NEBRASKA -- On 4/3/13 I stopped in the Midas located at 102 W 25th St, Kearney, NE 68847 to have my tires rotated and balanced while driving cross country from Chicago, IL to Los Angeles, CA. The store was getting ready to close. The manager went out to my car to get the miles off the car, and when removing the key from my ignition, he locked it up. He later went out to move the car into the service bay, when we learned he wasn't able to start the car. We called a locksmith, as there was no parts in town to replace it.
The locksmith came out and took a look at it, and informed me IN FRONT OF THE MANAGER that he had snatched the key out WITH FORCE while the car wasn't fully in the OFF position, resulting in bending the pins in the ignition. I was stuck with a $65.00 bill for the locksmith and told I would need to replace the ignition, as the Midas employee damaged it. The employee who damaged the ignition admitted fault as well, and said he was very sorry. He told me to come back the next day and they would do my rotation on my tires for FREE.
On 4/4/13 I returned as I had stayed the night at a local hotel. I was charged for the service as well $60.80. On 4/24/13 I called Lexus as requested to do by ** to get the price of the repair, and was told he would pay me to have the car fixed, as well as the $60.80 I paid of the service and the $35.00 I paid for the hotel.
When he found out the bill for the car repair was $737.80 he refused to pay it, and told me the age and miles on the car was the reason my ignition broke, and proceeded to tell me I'm in Los Angeles now and he is in Nebraska, and there wasn't anything I could do about it. I have threatened to contact my attorney and sue Midas and he refuses to pay me for the damages.
I have a written statement from the locksmith even stating the Midas employee was the one that damaged my car, and if Midas still refuses to make payment to me for this damage, I do have full right and intent to sue Midas to the fullest of the law. I will seek damages for car, hotel, repair bill at Midas, attorney fees, court cost and interest if allowed by the court. This $900.00 problem will turn into a $5000 or more problem.
WOONSOCKET, RHODE ISLAND -- I just returned from Midas. I arrived there Saturday morning at about 8:00 am. As I walked into the office, I had my paper work showing that I paid $780.00 the last time I was there and that my ceramic break pads should be free. This whole trip to Midas is because I had a front wheel come off while I was driving a couple of weeks before, which had nothing to do with the breaks other than the mechanic who put the wheel back on said the pads were worn by 80%. I next thought was that the brakes have a lifetime warranty and I should go back to Midas and have them replaced free of charge, only having to pay labor and taxes. Here is where it gets interesting.
They took my vehicle for a test drive and then parked it in the repair bay and inspected the brakes. Then they called me into the work area and asked if they were the pads that they had put on the vehicle. I replied they were in fact the pads they had installed at my last visit. Then they showed me the wear on the rotors in the rear and explained that they could not be turned down as they had too much wear as he felt the difference with his finger.
The two rear rotors were changed the last time I was in for breaks. They showed me the front and said they should be changed also. The long story is that the way the warranty works is the breaks pads are free but for the warranty to continue, you must change all the components that they say need to be changed.
So even after getting free pads, the price to do the job came to $733.23 and the warranty continues to the next time I need break pads. My suggestion is you find the cheapest place to do a complete and professional job and have it done there as the warranty at Midas is not worth the paper it's written on.