TOLEDO, OHIO -- I bought a used truck and the owner admitted to me that it needed the brakes bled. I took it to Midas on Alexis Road, where I waited for several hours, only to be told they couldn't remove the old, rusty parts to get to the area to bleed the brakes, and that it all needed replaced. The wheel cylinders too, despite the fact it wasn't leaking. The truck had a new brake line, also. My son's Xbox friend told us otherwise, told us that we shouldn't need a wheel cylinder replaced if it's not leaking, and that he was sure the brakes could be bled without all new parts.
At Midas, after the employee got done with all his bologna he told my son, my son told him we didn't have the money for it all, that if we did, we would have to cancel a very, very important upcoming trip. He then replied, "Well, can't you just put it on a credit card or something?" That was his exact words! Like it was no big deal we were about to get ripped off, just pay later!
My son explained we didn't have one. We went to Monro Brakes and Tires, also on Alexis Road, in Toledo, the next week. They agreed it didn't need new wheel cylinders or new parts. They got the brakes bled and even made a few extra adjustments for $80~. My brakes are like new and I'm one happy customer! I will NEVER take a vehicle to Midas again!
ALLEN, TEXAS -- After waiting a short time, Alex came to me and said "I want to show you something." He took me to my car and pointed out that "I did not need front brakes or rotors." There was nothing wrong with those brakes. Wow, I cannot remember any auto repair place telling me I did not need something. The other place was going to charge me over $500. I love this place.
I took my car back home, got my other car and immediately brought it in for oil change and tire rotation. Also ask about a noise which we determined was struts going bad but not anything I had to do today. What an experience. This day cost me $56.44, instead of $500+. Recommendation: If you have anything wrong with your car, take the time to go see Alex first as they may be able to repair at a most reasonable cost.
DANBURY, CONNECTICUT -- Two vehicles, one vehicle had aft. Of the catalytic converter back totally changed. Within one year the mufflers literally disintegrated. No charge for the mufflers, big charge to replace plus clamps and hangers. The hardware was rusted beyond use along with ridiculous prices for the replacement hangers.
Second car had a muffler replaced a short time later. After two years the muffler was intact however the hanger rusted through. Midas originally charged $75.00 for the hanger. The every day retail from Walker was $54.00. The dealer price is $29.00. Midas's muffler could not fit the tail pipe so they welded the original tail pipe to the muffler exhaust side. The weld rusted through and failed causing the tail pipe to fail at that point after the rusted hanger failed. There was no way to replace the hanger and the tail pipe. The only proper fix was to replace the muffler, hanger and tail pipe.
Midas products that the franchise must use are inferior at best. You are only purchasing a Muffler. They do not cover labor, hangers, gaskets, clamps. My suggestion is if you have a reputable shop, they will treat you better than Midas or other franchise that sells "discount - Specialty auto services". Do yourself a favor - support your shop, they care.
This the worst Midas I have ever been too. I brought my car to Midas on February 27th 2015 because my check engine light was on. I was told by Maurice that my car would need a tune up along with valve cover gasket and an EGR valve. In total I paid 787.00. The very next day on the 28th my car would not start. That was on a Sunday so they were closed. The following Monday Midas had my car towed back to their location. Midas had my car for 45 days... yes forty five days without figuring out why it would not start up. Finally on April 14th I decided to pick it up. This was after they had it towed one more time to their "Master Mechanic".
When I picked it up the 14th of April it started. But the next day it wouldn't start anymore. When I asked corporate for a refund or if they would fix it for free I was told no because they're not sure what was done to it after. I hope and pray no one ever brings their car to this location. Run, go somewhere else and save a lot of heartache and pain. Sad part is my car still isn't working, the check engine light is still on and sometimes it starts and most of the time it will not. Like I said run as far away from this place as you can.
HARRIMAN, NEW YORK -- I made an appointment online for an oil change. Email was sent back to me indicating a confirmation email would be sent within 1 hour to confirm my appointment. Nothing ever came so I repeated the process, again no response. The reason I even chose Midas was because of the coupon special which indicated an oil change for $19.99 which is a pretty good deal in the area I live in.
Since I had the day off in the middle of the week (Wednesday), I got up early and arrived before they were even open. Knowing full well I still hadn't received a "confirmation" email, I figured I'd give it a shot anyway. There was not a soul in the lot when I arrived at 07:15 (they open at 07:30), so I waited and they arrived promptly (3 men) at 07:30. I gave them a about 5 minutes to open then went in hoping to get an early start.
When I walked in, all 3 of them were in the garage area drinking coffee and smoking. I waited about 10 minutes, when one of them came back in to the waiting area then without saying a word, he got something and walked back to the garage area without acknowledging me at all. I waited a little longer and another person came in, again without a word. I then left and will ever do business with them again.
FAIRFIELD, OHIO -- By far, this was the best auto maintenance experience I've ever had. I own a 2013 Chevy Cruze, and when I stopped at a light, my car started to smoke. I pulled over to the nearest auto store, which turned out to be this Midas. A tech checked out my car, explained that I had a severe oil leak then pulled my car in immediately.
Thirty minutes later, the Asst Mngr. (**) came out and explained that my car's O-ring was off, he replaced it, cleaned the oil spill and topped off my oil. He'd never seen anything like this; it wasn't something that would occur under normal driving conditions, so he wasn't even sure how to charge me. Eventually he stated there was no charge, and sent me on my way with a smile. How's that for great service!!
GURNEE, ILLINOIS -- My American car died while I was on the tollway. I had it towed to the next exit where I knew there was a Midas. Midas tested the alternator and told me it was bad. I asked them to replace it, which they did in less than 2 hours. American car alternators are known to be inexpensive. Midas charged me $350 FOR A REFURBISHED alternator and $100 for labor for a total of $450! I'll never go to a Midas again.
SPRINGFIELD, OHIO -- Midas Springfield, Ohio owned by Ian ** was contracted to do a tune-up on our pickup. When we received the bill we found that Midas overcharged for part by 400% compared to Auto Zone and NAPA. They also broke a spark plug and charged us $300 to fix the damage they caused. Thanks Midas for giving a disabled Vet the shaft...
ALBUQUERQUE, NEW MEXICO -- Took my pregnant wife's car in for a catalytic converter. Manager said car had oil leak and needed to be fixed and would cost $1,300 total. I said "Yes" but needed to make sure car was safe since wife was pregnant. Well a week after work was done car leaked out oil. So I took it back and manager said maybe they didn't tighten up bolts enough and said it would be fine now and assured it was safe. Well a week later car leaked out oil and blew engine. Now Midas refuses to take responsibility.
DANBURY, CONNECTICUT -- On my way to work, my car breaks down about a block from the Danbury Connecticut Midas shop located on Main Street. So, I headed to work and I had the car towed to Midas. **, the manager, called me at the office and told me I had a faulty fuel pump. I had Midas replace it. It was replaced the same day. Great!
A few days later I went to get gas and the gas poured out from under the car. The next day, I returned the car to Midas and they repaired the problem the same day. This time they used the BMW original gasket. Great! I went to the gas station that night and gas poured out from under the car. We're talking about flooding the station with gas. Not just a trickle.
The next day I returned the car to Midas and ** promised they would test the tank for leaks before returning it to me. When I picked up the car **, the manager, told me that they had used a special resin to make the seal. (Concerned, I asked and was assured they had not just used silicon. It turned out that it was silicon.) I went for gas a few days later – no leaks. Great!
About a week later, I was on my way to work and as I was approaching the Midas shop, the engine shut down. I steered the car into the Midas driveway and left it. I got the car back that day. I was told that it was a faulty fuel relay switch and they repaired it at no charge. Great!
That Saturday, I headed South on the New Jersey Turnpike with my 14-year old son to visit family. Around exit 12 (about 100 miles from home) the engine shut down and I had to have the car towed to a Pep Boys. (Pep Boys was right off the exit and the only place open the day before Easter.) The next day Pep Boys called me - I had a bad fuel pump, there was silicon around the gasket, and the electrical harness to the fuel pump had been cut and repaired with electrical tape. (PLEASE SEE MY “YELP” COMMENTS ON THE NEW JERSEY CARTERET PEP BOYS FOR THAT FIASCO.)
I borrowed my nephew's truck and returned to Connecticut. I stopped in at Midas the next day to tell ** what had happened and that I expected Midas to reimburse me for the new repair and the towing cost. ** told me that he had to call Pep Boys and that he wanted to see the faulty fuel pump.
A week later, when I was able to pick up my repaired car, I brought the failed fuel pump and copies of my bills into **. He told me he had to send the pump to Midas for testing and I would hear back from them in about a week. My expectations are very low. Tomorrow, Friday, May 9th will be a week. Check back to learn the outcome. Needless to say, I will never go back to Midas. You can make your own decisions/mistakes.