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Free Check Engine Light Diagnostic
Posted by Nbaycaligirl on 09/30/2008
SANTA ROSA, CALIFORNIA -- Midas has an ad that plays on the radio station I listen to every morning, stating they offer a free check engine light diagnostic test. The ad states "if your check engine light comes on, don't wait...take it to Midas for a free check engine light diagnostic..."

So one day my car's engine light comes on and of course I call up Midas to set up an appointment. I specifically say I am interested in making an appointment for the free engine light diagnostic test. The guy answering the phone puts me on hold and then another guy gets on the phone to set up the appointment date and time.

I get to Midas on our pre-arranged scheduled time and start filling out the paperwork. The guy behind the counter, states the diagnostic test costs $105. I told him "No, I wanted the free engine light diagnostic test that you advertise on the radio"

stated "We don't have such an advertisement. You must be mistaken with another company. Midas doesn't advertise anything like that"

I argue with him again that it WAS a Midas advertisement and that this was the reason I called Midas up first...because THEY were the ones that advertise on my radio station.

He then stated I was welcome to take my car and go find another place to have the engine diagnostic done, but that I wouldn't find anywhere else that would do it for free so I might as well just have it done there.

I decided to go ahead and have the diagnostic test done there, because I knew he was right. I would have to pay for the test anywhere else I went, and the fact that I had my ride waiting for me outside while I left my car, I felt pressured into agreeing to the $105 fee.

Once I was back home however, I looked up the Midas online customer service email and explained the situation. I asked that I be reimbursed for the $105 fee when the ad clearly stated it was free.

I waited a week and got no response. I emailed again, and still no response. It has been months since this ordeal happened. Funny thing is Midas is STILL advertising the same thing on the radio station. I hear it almost daily! I wish I had a way to record the advertisement and even attempted to get in touch with the radio station, but just couldn't find anyone who could help me out.

     
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Posted by shakenbake on 2008-09-30:
Most local auto parts stores will pull check engine light codes for free.
Posted by cherpep on 2008-09-30:
Does the advertising also state "at participating stores"? Perhaps that store is not participating in the promotion.
Posted by Anonymous on 2008-09-30:
cherpep is right, not all stores have to participate. When they refused to honor the add, that should have been the cue to walk out. Parts stores like Advance and Autozone will check the codes for free. Those adds are a way for repair centers to bring in customers so the place can upsell service. At least you didn't make the mistake of taking up Cottman on their "free" check engine light service. They'd probably have tried to sell you a rebuilt transmission.
Posted by nbaycaligirl on 2008-09-30:
I dont recall the advertisement saying anything about participating Midas shops, but you are right Cherpep and Trixta...they may not have been a participating shop.
But then I am a bit miffed at the fact that when I had called to set up the appointment to take my car in, I specifically told them over the phone that I wanted the free engine light diagnostic test. It should have been THEN that they inform me they dont offer that. Not wait until I come in for the appointment itself.
Posted by donadame on 2008-11-02:
I agree with that. They should've told you over the phone that they don't participate. Sometimes I wonder if they would treat a man who called differently?

As stated above, Autozone, Advanced Auto Parts, etc. will do the diagnostic check free.
Posted by Openmindguy on 2009-06-15:
I understand that if they advertise it, they should honor it. Once you were informed of a charge, if you werent happy with that, you should have left. Most auto stores will read codes, not diagnose, an engine light--there is a difference. Do you think that these stores aren't trying to sell you a part based on what the code says? But seriously, how do you expect anyone to work for free? Mechanics have big money into tools, computers, and training to be able to properly diagnose an engine light. How do they make a living diagnosing your light for free, with no obligation on your end? Open your own auto repair facility and see how profitable it is doing things for free.
Posted by bchtony on 2010-11-20:
It's actually the way Midas does the business. They usually get you in the shop with something like low oil change price, but in most cases you will spend much more than expected, they can easily tell you that something something is wrong with your car (but you will never know the truth). You may find that their labor cost is reasonable but remember their parts are much much more expensive than other places. I also doubt the skills of their technicians as per my personal experiences.
Posted by SHAME ON MIDAS on 2012-01-22:
So you know even when they say it free. and you let them do the work. they add the diagnostic in to the price of the labor and you dont know. heads up all auto zones do the check for free and then still take it to a mom and pops repair shop remember you will pay a lot at midas any midas
Posted by Rosey on 2013-06-01:
If they said free, it should be free. But, free stuff is usually worth what you pay for it, which is nothing.

My experience is DO NOT go to Midas for engine work. They are not experienced enough. I was charged $700 to diagnose an engine light problem and it was not the problem.
I chose to go elsewhere (thank goodness). The $2000 repair they offered was not my problem and by the way that part was never replaced, but I went to real mechanics that diagnosed (for only $100) and fixed the problem. We're running fine now.

Oil change fine--but real engine work NO!
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They burnt my engine
Posted by Ashu2001 on 01/18/2006
MURRAY, UTAH -- I got my Honda Civic serviced by Midas this saturday. It was a basic maintenance service which includes oil/lube change, air/oil filter
change, tire rotation check, visual brack check and some courtsey checks. Within 24 hrs. and less than 20 miles on my odometer after the service the car broke down on sunday. I got it towed to Firestone. They charged
me $115 and diagnosed that the engine is failed becoz of no oil. Midas people forgot to put the oil or oil got drained. After lots of arguments Midas has taken the responsibility but replacing my original 57K
miles run engine with a re-manufactured engine. They will provide warranty for parts and labor for 1 yr or 12K miles but within Salt Lake city.
I want a brand new engine at original Honda dealer becoz i hav lost trust in Midas. But Midas is not listening even after escalating this issue
at the corporate headquaters.They haven't even provided me the rental car. Please tell me what to do?
Details abt the garrage where service was performed.
Midas 6180 S State St. Murray UT 84107. Franchise owner at Salt Lake city is least bothered abt Midas brand name and not willing to listen.
Invoice no. is 746795 and estimate # is 060114009 and it was performed on 14th Jan, 2006 at 2:27 pm.
Please tell me what are my consumer rights and what i can do?
Resale value of my car is coming down like anything?
     
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Posted by miketech on 2006-01-19:
I think you are lucky to get the rebuilt engine. I've heard of this happening before, it's not rare and usually all the people get is mad. I don't think Midas can do engine replacements so they will probably have to send it somewhere. See if yo can have a say where. I'd say to have the Honda dealership replace the motor would be something they wouldn't consider. A used one similar to yours would probably be cheaper than the dealer replacing the motor.
Posted by yoke on 2006-01-19:
Getting a rebuilt engine sounds pretty fair to me. Expecting them to give you a new engine for an engine that has 57k miles sounds a little unreasonable.
Posted by Anonymous on 2006-01-19:
Yeah, that little flashing light on your dash means something. I think you OWE them!
Posted by Anonymous on 2006-01-19:
First thing you should do is get spell check. After that you could file a suit in small claims court, but in reality I believe Midas is already being fair in this matter. Good Luck
Posted by Slimjim on 2006-01-19:
I was thinking what yoke said. A fresh rebuilt engine may increase your car's value over one with almost 60k on it.
Posted by Ms.Consumer on 2006-01-20:
Midas = Crooks
Posted by SchwarzerWind on 2006-05-21:
"Stop complaining due to your negligence!"

Blame the customer and not the tech who forgot to put the oil back in the car, eh?

That sounds about like the great customer service that happens these days. Did it ever occur to you that people take their cars to places like this because they either lack the technical knowledge or ability to perform this maintainance theirselves?

As such, when the company being PAID to do labor causes something like this, that company is to blame. Would you open your mouth and say something like what you said earlier to some little old lady who didn't even know how to pop her hood, after Midas blew her engine up?

I know they're called idiot lights, but alot of people who don't know squat about cars don't know the difference between a Red engine light, an orange one or one not lit at all. It's just a tool that they use to accomplish their daily lives, and they pay auto shops to do what they don't know how.

Why should I even have to explain this? It's basic common sense.
Posted by PepperElf on 2010-11-20:
bchtony - i take it you have a personal issue with midas... which explains why you've pasted the exact same quote on multiple threads?


and some old ones too. dang. over 4 years old this one is.
Posted by cong hoang on 2011-07-09:
I make misstake 2 time at Midas Auto service for
35 years, I know better then that, they cost me
$33.65 for the Electronic test, they want to repair some thing like around $350.00, I declined
then I went to AUTO ZONE, they do same thing with
no cost, I realy thank midas very much, I tell my
self never happen again in my life, thank you also
Posted by cong hoang on 2011-07-09:
We have to many place to go ! why you go over their, I never been their for 35 years, let you
know that, thank you
Posted by Curtis Nichols on 2013-12-07:
I had my engine ruined by midas too. Timing belt adjusted to tight. Two days later the timing belt fell off water pump. Take bad reviews serious. I am sorry for not taking time to study if the businesses that I deal with are A- holes or not. Because I tried small claims court. Owners of corporations need have helped mechanic repair the car. I nearly needed to prove the owner harrassed me by how he ran his business. The owners usually live miles out of that town even out of the country. The legal profession is a profession in itself.
My advise. Their are lots of businesses that know how to not piss people off. Rumors account for something.
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StarStarEmpty StarEmpty StarEmpty Star
HUGE Mark-Up on Battery
Posted by Emilyjseeder on 11/15/2013
INDIANAPOLIS, INDIANA -- I took my car to Midas because I couldn't get in to my regular trusted mechanic for a couple weeks (probably because they are great guys and extremely honest about what you do and don't need). The customer service was fine and they were friendly. That part I have no complaints about.

I was told that I needed a new battery, serpentine belts replaced, cabin filter (you don't even really need this, btw unless you have really bad allergies) and an air filter. I knew I absolutely needed the battery and an oil change so I had them do this. I should have questioned the price but I was at work and in the middle of a million things and wasn't thinking clearly. I was charged $189.95 for a 25-60 carquest battery plus $15.99 to install it. After getting my serpentine belts and air filter replaced at my regular mechanic today, I asked about the battery price for a comparison. My mechanic showed me where the product number was on the battery so I could look up the Carquest price and told me that they get the batteries for $115 and charge $10 to install it. He was right on the money. The battery on the carquest website was $114.99. I can understand a small markup, but Midas is putting a 65% markup on the battery.

I know this is my problem for not being a more informed consumer, and I also know they can charge whatever they want as long as people agree to it. However, I don't appreciate the price gouging and do not plan to take my car back to Midas again. Do yourself a favor and look up the price of parts that they say you need! I will stick with my mechanic from now on. Lesson learned.
     
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Posted by Tezrien on 2013-11-16:
The next time you need a battery go to Autozone. Their store brand, Duralast, is a great battery and they install them for free.
Posted by Bill on 2013-11-16:
That's why you avoid Midas like the plague.
Besides the overpriced parts they try to find a million things that they can replace. I assume the mechanics and I use that term loosely get some kind of commission.
Posted by ok4now on 2013-11-17:
Costco sells a 100 month 850 cold cranking amp battery with a warranty for $78.00 bucks. Took me a whole 15 minutes to put it in.
Posted by Paul on 2013-11-18:
I would not go to Midas for a battery or any routine maintenance. However, they aren't all bad - my local Midas is known for doing perfect front end alignments, and 35 years ago I got some great exhaust work done on my 280ZX Turbo. The factory called for dropping the rear suspension - the Midas tech figured out a different way that saved $$$.
Posted by Rich on 2013-11-18:
Just read Consumer Reports review on batteries, Walmart sells several on their recommended list and installs them for free.
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Midas Business Model
Posted by Atkaparking on 11/20/2008
After reading these experiences, I felt compelled to add my own insights. I've been a ASE certified mechanic for most of my adult life, from Arizona to Alaska to Spain. I also spent a few months working at a Midas. While there are some excellent techs employed at Midas there are also a lot of kids, 19 to 23 or so, who make 11-15 dollars an hour. We had one who test drove a customer's Porsche and spun it sideways into a snow bank. The shop paid to fix it, but the car was uncrashed when brought in.

Midas specializes in undercar, brakes and suspension, because it is more lucrative than engine or transmission diagnostics. Brake work in shops is viewed as gravy--quick, easy money. Therefore, Midas can hire guys without a lot of experience and still make profits. A chain has a monthly goal ($) and towards the end of the month the pressure to meet that goal extends from corporate office to franchise owner to foreman to mechanic. Guys are told they must increase the amount they're billing each month or face a pay cut. Calipers are the easiest thing to add to a ticket, and rarely need replacing.

Another scam is the GM brake hardware kits--a set of rubber dust boots and o-rings for the brake caliper bolts. Midas pays around 2.00 for these and lists them at 24.99. Those lifetime brake pads? Be ready to have your rotors resurfaced every time you go in for your free replacements--that's about 80$ a visit, plus after 3-4 visits your rotors will be too thin and have to be replaced. Don't want to do that? You'll get your brake pads in a box. While there are some fine techs at Midas, the business model is flawed, focusing on the ledger line. It is not a business run by competent automotive professionals, but by corporate penny pinchers. Find a honest, independent and competent shop and stick with them through thick and thin.

Every shop and mechanic makes mistakes, but what I saw in Midas leads me to question their honesty and motives and that is not a dynamic that should exist with any repair shop.

     
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Posted by Ponie on 2008-11-20:
Good review. However, I question one of the comments made: '...the business model is flawed, focusing on the ledger line.' Isn't this, after all, the goal of any business? I know what you mean about meeting goals. Years ago when working in the health care/insurance/investments industry, I had to push others near month end only because the higher ups told me I had to crack the whip to meet their pie in the sky goals.
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Worst Car shop ever... They don"t fix your car they rip-off your money :(
Posted by 12121212 on 01/03/2011
IRVING, TEXAS -- I took my car to one of the midas car shop about a month ago to fix muffler. They told me it has the exhaust leakage and since there is no check engine sign on they don't know any thing else. They fixed the exhaust leakage now my car has check engine sign on and my car shakes like hell. So I took it back to them second time they said I have to change spark plugs. I did that too but the problem is still the same. Third time I took it back to them they said now something else is wrong with the engine they have to look at at it. They kept my car for 15 days then they said third cylinder has low compression and it costs $1500 to fix it. When I asked why my car is shaking so bad and check engine sign is on. Mechanic told me, check engine was on from the beginning. And the manager kept adding problems after problems. My car was drivable and used to run smoothly but rt. after they fixed what ever they told the problem is, it is in its worst condition.
The store manager did not know how to talk to the customer. He yelled at me and instead of fixing my car he told me my car is too old and I can take it somewhere else to fix my car. He ask money to fix my car and if I don't pay him he will not give my car key.
I called their customer service no one responded me. Finally I got their shops owners no. and called him, at first he was unaware of the issue and when I was trying to explain my problem he hung up on me.
This is the worst car shop ever. If there is any kind of issue they tell you to go to court. They just don't know how to fix the car.

Bottom line is: DON'T EVER TAKE YOUR CAR TO MIDAS TO FIX IF YOU LOVE YOUR CAR. IT IS THE WORST EXPERIENCE EVER.
     
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Posted by trmn8r on 2011-01-03:
A cylinder having poor compression could indeed cause the engine/car to shake. You paid to have the exhaust repaired and plugs replaced (maybe not necessary). I would take the car elsewhere for a second opinion. I'm guessing they want to charge you a lot since they have had the car for a few weeks. Tough one.
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Midas Price Gouging
Posted by Mooneyedmarie on 11/16/2010
FRANKFORT, KENTUCKY -- This is one way of warning people about a company (MIDAS), I had to have a alternator replace on my car today and I went to Midas, they had to get one from Advance auto parts and they told me it would be $413.26, well I told them to go ahead, I had to have a car. My oldest grand daughter came and picked me up, she threw a fit. She said alternators were not that high and she called Advance to see how much they charged Midas for the part, get this, Midas only paid 119.95 for the part. When I went to pay the bill the labor was only $39.98 the part cost was $329.95 supply charge (whatever that was) was $22.20 tax was $21.13. I told the tech guy that I was letting anyone that would listen about their business. If you can help it I wouldn't go to Midas unless you got money to give away.
     
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Posted by consumer on 2011-12-06:
MIdas in frankfort is the worst. I am ready to go to the states attorney. They charged is approx. 800.00 for work that wasnt complete.
2 days later the car had to be towed to david
toles. Returned to Midas to explain situation, and get a refund. The manager threw the reciept in my face. This is terrible customer service.
Posted by mikey on 2014-02-11:
Midas in Colorado Springs is a bunch of con artists. I went there for my brakes. They said I needed front brakes, which I did. The front brake pads were under warranty from Midas. They only had 12000 miles on them. They also said I needed rear brakes which I already new that. Then they said I needed rotors front and rear. I already looked at all the rotors before I went there because I didn't want to get screwed. I only needed 1 rotor on the left front. They gave me a quote for 675.00. I told them to f*** off and put my car back together, and I'm out of here. I took my car to peerless tire right down the street, and they told me exactly what I already knew. I needed pads all the way around and the left front rotor replaced. Quoted me at 350. I thought this was very reasonable and let them do the work. When I went to Midas (yesterday) I was on crutches and have been for 9 months. So they had to know I wasn't working and still tried to con me into paying for something I didn't need. About 300 dollars worth. This would be the same and nbsp
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Tampered With My Vehicle
Posted by Consumer07869 on 08/17/2009
RANDOLPH, NEW JERSEY -- Dropped off my vehicle at the Midas in Randolph, NJ to have it aligned. Went back to pick it up and said that additional work needed to be done including replacement of the wheel bearing to the tune of $1200. Midas person even showed me where the problem was. He said that the car was not safe to drive until the work was done. Was very skeptical. Took the car home and noticed the car was shakier than before. Had another mechanic check it and said that the wheel axle nut was retracted and loosened making the wheel unstable and unsafe to drive.

Can't believe that Midas would go to extra lengths of tampering with my car just to make $$$. These people can not be trusted.
     
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Posted by Anonymous on 2009-08-17:
You need to report this to the appropriate authorities ASAP.
If you can get a written statement from the other mechanic, all the better. Should it be proven that someone at Midas did loosen the nut criminal charges could be filed. You may have cause to file a lawsuit because you were deliberately placed in danger. Consult with a lawyer.
Posted by Anonymous on 2009-08-17:
I agree with PB. If you can get a statement from your mechanic, file a police report.
Posted by tnchuck100 on 2009-08-17:
I also agree with Ken and PB. Another clue of unethical practices would be $1200 for a wheel bearing. That is absolutely ridiculous.
Posted by Anonymous on 2009-08-17:
If the car was tampered with can you take pictures of the threads on the nut to show that was loosened recently? I am not a car repair person but most items are filthy and if the item was loosened recently you should be able to see that the threads are clean. That would help prove your case. Just a wild guess but it popped into my head.
Posted by Anonymous on 2009-08-17:
JohnInSoCal, that's a good idea. It's too late because taking a photo after it's been fixed won't help. Right now a sworn affidavit from the mechanic would be her best evidence.
Posted by Anonymous on 2009-08-17:
Ooh, okay. I didn't realize it had already been fixed. Right on PB. Good advice.
Posted by kim on 2012-12-28:
same place told me my car needed over 4k worth of work done after it broke down w a simple radiator leak. the manager told me my right axle was also leaking along with a huge list he invented. im a woman. he took advantage of my unfortunate situation for false self gain. i thought he was being truthful at first, was in a dilemna regarding the huge cost to make my car drivable n safe vs just buying a used car instead. he told me he would be interested in buying my car for "scrap" if i decided to get a used car vs repairing so i got tricked into selling him the car and believing his repair bill. i waited over 2 months for payment for my vehicle from him and had to contact police to get payment from him. watch out for this place and especially the manager. they are theives
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Got The Midas Touch During A Oil Change
Posted by I got the midas touch on 06/30/2008
POINT LOMA, CALIFORNIA --
On 12 June 2008 I took my wife’s 2001 Firebird into Midas for them to check a noise / rattle coming from the rear of her car. Was advised it was the inter baffle of the muffler that was bad. Gave them the go ahead to replace the muffler and to do an oil service (change oil and filter) since the car was there.

I returned about an hour later and the car was still on the lift. The manager told me the car was all done but they lost power to the lift and could not lower the lift. Was asked if I could leave the car over night that they will give me a ride home. Left the car and had my wife pick me up.

While looking at the car on the lift I then noticed 2 burn holes in the exhaust pipes and asked them to fix it. Was told they would have to redo the muffler.


On 13 June 2008 I called the shop (spoke with the Manager) and asked them if the 2001 Firebird was finished and off of the rack was told yes to come and pick it up.

Midas drove the car out of the shop and parked it outside with no oil in it, left the keys in the ignition and the windows down.

My wife and I, came in picked up the car when the wife was driving the car the LOW OIL LIGHT CAME ON, My wife called me as I was still at Midas paying for the car. Told the shift manager at the time about the low oil light.

She returned and we had discovered the engine had NO OIL in it. The Midas Tech added 4 and 1/2 quarts of oil to the car. Both I and the shift manager watched the tech add the oil. (She drove the car about 3 miles in stop and go traffic for about 15 minutes)?

I than had the shop Manager to Note how much oil was added on A statement from Midas. At no time did the Midas put the car on the lift and remove the drain plug to see what amount of oil was in the car. Also no oil showed on the dipstick. (so the statement on Midas page D is false and I made the rewrite the page see page E. The drain all the oil out of the car when it was on the lift and never added oil to the engine until after the car was driven by Midas and my wife)

(I later found out that the Midas shop had told their insurance company that the car had 2 qts of oil in it. Found this out when talking with Mr Hurst. I then said No they drained all the oil out of the car via the drain plug in the bottom of the oil pan ) and the shop manager and the tech and myself were there when he added 4 and ½ qts of oil. I even have a statement from the shop saying how much oil they added. At first they tried to give me a statement saying they added oil but I rejected that one and said No you put down how much oil you added. Shop also tried to give me a statement / invoice dated almost a year ago from 2007 again made them use the correct date.)

After numerous calls to the shop and the regional manager over the course of about one week. I was contacted by the insurance company of Midas and was told nothing can or will be done until I pay for the car / engine to be inspected. (was told by Mr Hurst we do not pay for what if’s or inspections) But my claim is on file P961033041 and if anything happens to the engine we could reopen the claim.

Midas did not pay for the engine to be inspected. Or give me a letter saying they will cover the repairs if the engine should fail because they failed to put oil in it.

Still trying to get Midas to pay for the repairs today is the 30th of June.


     
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StarStarEmpty StarEmpty StarEmpty Star
Does Not Keep Appointments
Posted by Sandy_vas on 11/23/2012
BRADLEY, ILLINOIS -- I have only one day off a week, so on Nov. 16, 2012 I made an appointment at the Midas Muffler in Bradley, Ill. When I arrived the manager said that two people had dropped by and they were in front of me, so it would be several hours before he could even get me in. What was the point of an appointment? My time is as valuable as theirs is. I just tried to make a complaint on their website, and it complains about the date and refuses to submit it, so even their website is screwed up!
     
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Posted by trmn8r on 2012-11-23:
Assuming that you were on time, and these other two did not have appointments, this is totally inappropriate.
Posted by DGL3 on 2013-01-07:
They are the same. I had this appointment for like a week ago. I went there today for oil change. They told me they didn't have any oil. They needed to order more from other companies. (I kinda pissed, you can go any mechanic shops I'm sure they have oil there too) I asked them when will order be arrive. This guy said: I don't know, I will call you as soon as oil arrive. This is total bullshit!! By the way, I went to Midas at La Puente, CA.
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Rip Off-they will put a mechanics lien on your car for unauthorized repairs
Posted by Babs93 on 01/28/2011
SAN ANTONIO, TEXAS -- I took my vehicle to the location of 3819 Fredericksburg Rd in San Antonio, Texas. OOOh my gosh, what a big mistake. I asked them for an estimate for the brakes and the exhaust leak. they had no problem dropping me off in my OWN CAR, no shuttle, they drove my car that needed repairs, to a friends house. before I left, I specifically said "DO NOT DO ANY WORK WITHOUT SPEAKING WITH ME". They said "ooh, no problem, we won't". My boyfriend called and the man said "can I call you back, I am on the line with someone". We received no call back. An hour later we called again and the same man said "your ready to go", "its all fixed". We got a ride to the shop and said "we didnot authorize any work". He said "your boyfriend authorized the work". My boyfriend said "I didnot, you were suppose to call us back". He said "well the work is done". I explained we didnot have the funds to have all the work done. He stated thay had a payment plan they could put us on, but only with a check. We do not have checks. He explained a check from anyone, he didn't care whose check it was. They would not let me have my car until a portion was paid. I called San antonio Police and they came out to the location, thery explained this was a civil matter, I would have to take them to court to get my car back. Keep in mind, I never sighned anything. We agreed to pay a portion of the work, I needed my car for work, we share 1 vehicle. We got a check from a friend and picked up my car. Apparently the check bounced and 3 months later they towed my car in the middle of the night. We paid the remaining balance, but the owner would not release the car until an $800 towing fee was paid. He kept my vehicle at one of the Midas shops. The car was parked outside the shop, off their property. I took my car back. They never had a mechanics lein on the car, they just took it without any lawful means. I called the owner 2 weeks after and he explained he just processed the lien with the county clerk. I had already called the county clerk to give them a heads up, they said they will not approve the lien. This owner claims he is an ex-police officer (I wonder why). He is crooked and he will not work with you, BEWARE OF THIS SHOP.....THEY ARE A NIGHTMARE
     
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Posted by Alain on 2011-01-29:
Sounds like you need to get a free consultation with an attorney about this or call the Texas Consumer Protection Hotline at 800-621-0508 and see if they can give you some advice.
Posted by Andre Dillard (General Manager of Midas Auto Servi on 2012-07-19:
Well, a smart and intelligent person can see that every story has two sides. A smart and intelligent person has a good since of smell to tell which story smells. This customer bounced serveral checks and didn't pay their repair bill they authorized repairs to their vehicle that was broken down. Serveral letters and phone attempts and did not pay repair bill. So I had to use other methods to get that customers attention. Someone needs to grow up and take responsibility for their own actions.
Posted by St. Louis, MO on 2012-11-15:
A St. Louis Midas would not honor my lifetime warranty on a muffler, and fixed a muffler pipe without telling me and overcharged for it, so I also think Midas takes advantage of the customer. The guy kept my car keys until I paid him by check which made no sense what with credit card usage. I told him to stick the check where the sun don't shine. He kept my warranty and said they no longer honor them??? I am 71 and not stupid! Is this even legal.
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