MADISON, TENNESSEE -- I took my car to MIDAS for steering components installation. After leaving the shop I went about three miles and the transmission started slipping, smoke coming from under the hood. I pulled over, looked and transmission fluid coming from everywhere.
I called a tow truck had it taken to repair in Gallatin. They found the mechanic carelessly pushed the line going to the transmission out of the way to install the steering part which caused the broken line to the radiator which caused tank of the radiator to crack. The radiator needed to be replaced and fluids to be replaced. The repair was $740 caused by the careless Midas mechanic. Midas denied any responsibility. Although none of these problems were present before Midas service. He offered me $120 toward my $740 dollar repair. I declined and told him I would file in small claims court.
NASHVILLE, TENNESSEE -- My husband and I had a situation with our truck, so we took it to Midas on Nolensville Rd. in Nashville, TN and every one of those guys were super friendly and sincere about their work and their customers. They worked diligently on our vehicle but made sure they communicated with us before doing anything to it. They ran into problem after problem and gave us excellent advice because the truck was worse off than we could have imagined.
They did everything they could to fix the problems within our means. We sat there for three hours one day and watched them treat every customer that came through the door with nothing but respect. Robbie and Mike were awesome, along with the rest of the crew. As long as these guys are there, Midas will always have our business.
TOLEDO, OHIO -- I bought a used truck and the owner admitted to me that it needed the brakes bled. I took it to Midas on Alexis Road, where I waited for several hours, only to be told they couldn't remove the old, rusty parts to get to the area to bleed the brakes, and that it all needed replaced. The wheel cylinders too, despite the fact it wasn't leaking. The truck had a new brake line, also. My son's Xbox friend told us otherwise, told us that we shouldn't need a wheel cylinder replaced if it's not leaking, and that he was sure the brakes could be bled without all new parts.
At Midas, after the employee got done with all his bologna he told my son, my son told him we didn't have the money for it all, that if we did, we would have to cancel a very, very important upcoming trip. He then replied, "Well, can't you just put it on a credit card or something?" That was his exact words! Like it was no big deal we were about to get ripped off, just pay later!
My son explained we didn't have one. We went to Monro Brakes and Tires, also on Alexis Road, in Toledo, the next week. They agreed it didn't need new wheel cylinders or new parts. They got the brakes bled and even made a few extra adjustments for $80~. My brakes are like new and I'm one happy customer! I will NEVER take a vehicle to Midas again!
ALLEN, TEXAS -- After waiting a short time, Alex came to me and said "I want to show you something." He took me to my car and pointed out that "I did not need front brakes or rotors." There was nothing wrong with those brakes. Wow, I cannot remember any auto repair place telling me I did not need something. The other place was going to charge me over $500. I love this place.
I took my car back home, got my other car and immediately brought it in for oil change and tire rotation. Also ask about a noise which we determined was struts going bad but not anything I had to do today. What an experience. This day cost me $56.44, instead of $500+. Recommendation: If you have anything wrong with your car, take the time to go see Alex first as they may be able to repair at a most reasonable cost.
DANBURY, CONNECTICUT -- Two vehicles, one vehicle had aft. Of the catalytic converter back totally changed. Within one year the mufflers literally disintegrated. No charge for the mufflers, big charge to replace plus clamps and hangers. The hardware was rusted beyond use along with ridiculous prices for the replacement hangers.
Second car had a muffler replaced a short time later. After two years the muffler was intact however the hanger rusted through. Midas originally charged $75.00 for the hanger. The every day retail from Walker was $54.00. The dealer price is $29.00. Midas's muffler could not fit the tail pipe so they welded the original tail pipe to the muffler exhaust side. The weld rusted through and failed causing the tail pipe to fail at that point after the rusted hanger failed. There was no way to replace the hanger and the tail pipe. The only proper fix was to replace the muffler, hanger and tail pipe.
Midas products that the franchise must use are inferior at best. You are only purchasing a Muffler. They do not cover labor, hangers, gaskets, clamps. My suggestion is if you have a reputable shop, they will treat you better than Midas or other franchise that sells "discount - Specialty auto services". Do yourself a favor - support your shop, they care.
DES PLAINES, ILLINOIS -- I had a problem with my GMC it would stop driving suddenly. First they charge me 200 and they said battery was bad!!! A week later I still have a problem with my car. They said was the alternator and they change it and the problem was still there!!! So that tells you they're bunch of stupid idiots. They're charging people money and they don't know how to do oil change. I advise all people to not go there. Because they don't know what the hell they're doing.
DANBURY, CONNECTICUT -- On my way to work, my car breaks down about a block from the Danbury Connecticut Midas shop located on Main Street. So, I headed to work and I had the car towed to Midas. **, the manager, called me at the office and told me I had a faulty fuel pump. I had Midas replace it. It was replaced the same day. Great!
A few days later I went to get gas and the gas poured out from under the car. The next day, I returned the car to Midas and they repaired the problem the same day. This time they used the BMW original gasket. Great! I went to the gas station that night and gas poured out from under the car. We're talking about flooding the station with gas. Not just a trickle.
The next day I returned the car to Midas and ** promised they would test the tank for leaks before returning it to me. When I picked up the car **, the manager, told me that they had used a special resin to make the seal. (Concerned, I asked and was assured they had not just used silicon. It turned out that it was silicon.) I went for gas a few days later – no leaks. Great!
About a week later, I was on my way to work and as I was approaching the Midas shop, the engine shut down. I steered the car into the Midas driveway and left it. I got the car back that day. I was told that it was a faulty fuel relay switch and they repaired it at no charge. Great!
That Saturday, I headed South on the New Jersey Turnpike with my 14-year old son to visit family. Around exit 12 (about 100 miles from home) the engine shut down and I had to have the car towed to a Pep Boys. (Pep Boys was right off the exit and the only place open the day before Easter.) The next day Pep Boys called me - I had a bad fuel pump, there was silicon around the gasket, and the electrical harness to the fuel pump had been cut and repaired with electrical tape. (PLEASE SEE MY “YELP” COMMENTS ON THE NEW JERSEY CARTERET PEP BOYS FOR THAT FIASCO.)
I borrowed my nephew's truck and returned to Connecticut. I stopped in at Midas the next day to tell ** what had happened and that I expected Midas to reimburse me for the new repair and the towing cost. ** told me that he had to call Pep Boys and that he wanted to see the faulty fuel pump.
A week later, when I was able to pick up my repaired car, I brought the failed fuel pump and copies of my bills into **. He told me he had to send the pump to Midas for testing and I would hear back from them in about a week. My expectations are very low. Tomorrow, Friday, May 9th will be a week. Check back to learn the outcome. Needless to say, I will never go back to Midas. You can make your own decisions/mistakes.
BARSTOW, CALIFORNIA -- Made 1 p.m. appt. Arrived 12:40. They took the next local around me, asking if they wanted a front-end alignment while they were in the alignment bay (I found later, there is only one alignment bay), to which the man answered "no." At 3:00 p.m. my brother arrived to give me & my mother a ride to her house. He let me take his car and he stayed. They were just pulling my vehicle, finally, into the bay when I left. I found later, the woman was the owner's wife, so she knew exactly what she was doing; and had been her business' receptionist at least 25 years.
Complained to Midas (right after the complaint my car quit totally, electrical problem, but from two air sensors being plugged in backward into the idle air control? Something they weren't even working on. May have been in the way for the alignment?) I asked Midas not to give the complaint to the business as it was on the owner. I just asked them to investigate. I asked that maybe they put someone like the lead mechanic in charge, someone who would run it fairly. They GAVE THE COMPLAINT TO THE BUSINESS TO HANDLE, WAS THE email REPLY TO ME.
Midas official called me after I complained again, then said they were calling the woman, and then calling me back. So I guess after they talked to the woman, they took her word for whatever she said. I WILL NEVER FORGET THAT MY 90-YR OLD MOTHER WITH WALKER AND VERY WEAK, SAT FOR 2 HRS 20 MIN. WHILE for some reason someone chose "they just didn't like me" and would make me wait. We both made the best of the time we had to wait, until over two hours passed.
I went around to the bay to ask why my vehicle was not even yet in the garage. I complained, finally, around to the back area, as I did not want to upset my mom. Everyone arrived in perfect timing, including me, for the alignment bay. Two people were leaving and she could have put the man, who was after me, in either other bays.
Got home with my mom, WHO DOESN'T EVEN FINISH A WHOLE "ENSURE", WHO GULPED IT DOWN WITH HER LIFE-SUSTAINING MEDICATION, AND WOLFED DOWN FOOD I PREPARED QUICKLY FOR HER WHILE SHE WENT TO THE RESTROOM, as she couldn't easily use the restroom at Midas and didn't try.
So later, this woman who purposely left a 90-yr old sitting for over 2 hrs, tried to call me numerous times after my complaint; and every time I hung up without saying a word. I had already told Midas I did not wish to speak to her, or see her ever, when they called. I had to complain to them online again, to ask them to have her stop calling me. I told them I didn't want anything from them, as they obviously didn't want to handle a problem involving the owner, themselves. I never told them about the $400 repair (thank God from my trusted mechanic at Purrfect Auto) that could have cost $1000-$2000 elsewhere on my type veh).
So Midas cost me $400 to replace my idle air control, plus their repair cost, plus a 3-hr wait for the actual repair work with an appointment time (the time they finally released my vehicle) - for which the actual alignment was probably no more than 15 minutes to do - and the unexplainable idle air control sensors being switched into wrong positions, ruining the idle air control. It must have been God that got me home. The next time I drove my vehicle after stopping at home, it quit running just past the security gate exit of my community. Luckily I have towing with my insurance.
THIS WAS A FEW MONTHS AGO, BUT WHEN I SEE THE SWEET LITTLE MIDAS COMMERCIAL ON TV for the last few days, it angers me. I wouldn't use MIDAS if they were the last repair place on Earth. Especially, you will find IF YOU HAVE A COMPLAINT AND SEND IT TO THEM, THEY DON'T REALLY LISTEN.
INDIANAPOLIS, INDIANA -- I took my car to Midas because I couldn't get in to my regular trusted mechanic for a couple weeks (probably because they are great guys and extremely honest about what you do and don't need). The customer service was fine and they were friendly. That part I have no complaints about.
I was told that I needed a new battery, serpentine belts replaced, cabin filter (you don't even really need this, btw unless you have really bad allergies) and an air filter. I knew I absolutely needed the battery and an oil change so I had them do this. I should have questioned the price but I was at work and in the middle of a million things and wasn't thinking clearly.
I was charged $189.95 for a 25-60 CARQUEST battery plus $15.99 to install it. After getting my serpentine belts and air filter replaced at my regular mechanic today, I asked about the battery price for a comparison. My mechanic showed me where the product number was on the battery so I could look up the CARQUEST price and told me that they get the batteries for $115 and charge $10 to install it. He was right on the money. The battery on the CARQUEST website was $114.99. I can understand a small markup, but Midas is putting a 65% markup on the battery.
I know this is my problem for not being a more informed consumer, and I also know they can charge whatever they want as long as people agree to it. However, I don't appreciate the price gouging and do not plan to take my car back to Midas again. Do yourself a favor and look up the price of parts that they say you need! I will stick with my mechanic from now on. Lesson learned.
SAN ANTONIO, TEXAS -- I recently bought a 2001 Saturn LS. As I was driving around, the coolant reservoir started boiling over. As it is HOT HOT HOT in San Antonio, and I was in Stop & go traffic, I kind of expected this. But the needle on the temp gauge never went above 1/4. So, I took the car into the Midas on Nacodoches Rd. I told them I wanted an oil change, a diagnosis on the Service engine light, and figure out what was going on with it heating up.
They did the oil change first. Good. But they never put up a new sticker in the window. Then, they did a pressure test on the coolant overflow reservoir. They called me into the bay and told me that the coolant was coming out yellow and that that meant that the coolant was leaking into the block. This of course meant that I would have to replace the engine. They offered to do it for about $1500.
HELLO!!! I just told them that I put in a gallon of anti-freeze. The anti-freeze I used was the new kind that can be used for any vehicle, is pre-diluted, and is GOLDEN YELLOW!!! The mechanic said that he could do a breakdown on the engine to see if I had bent valves, but that would cost about $500 whether the valves were bent or not. I told him that for that kind of money, I would have to think about it. I paid my $177 bill and went to get in my car. Before I left, another mechanic came up to me and said that with all the problems the car had, he could take it off me for $50.
REALLY!?!?! $50 for a car. I couldn't be more insulted if the guy had spit in my face. After I drove off, it occurred to me that they never said anything about the codes for the Service Engine light. I feel SOOOO ripped off. I understand that you can't blame the whole company for the actions of a single franchise, but I keep hearing complaints about Midas. I don't think I will EVER trust ANY Midas again. Sorry for the guys that are honest, but the actions of the crooked speak louder than the words of the honest.