MiMi's Cafe

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1.3 out of 5, based on 7 ratings and
12 reviews & complaints.

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Bad Management
Posted by on
Rating: 1/51
MONTGOMERY, ALABAMA -- My husband and I went out for a nice dinner to Mimi's, so we thought. After first being seated, I asked a manager about using a coupon for the 50% off and that I did not have my coupon. He asked if I could print it from my phone and I stated that I could. My husband ordered the seafood combo-sub sweet potatoes and a smoothie and I ordered a walnut salad-add chicken and an Arnold Palmer.

I asked the waitress over and over again to please make sure that there was no bacon on my salad, and she said that she would. Everything was fine until my husband received his strawberry smoothie with no garnishment and he asked the waitress about it and she stated that sometimes it does not come with it and that was the end of that.

I was so very disappointed when afterwards; I received my salad with bacon bits and did not know until I was eating it. I stopped eating bacon over 20 years ago and it repulses me to have it on my food, and that is why I repeatedly asked that it not be put in my salad!!!! I informed the waitress and she said that she understood and that she asked that it not be put in my salad and the cook that prepared it could not understand English well!!!! She stated that she stopped eating bacon herself over 6 years ago and that she would feel the same way! I lost my appetite, even though I was very hungry and asked that if they prepare another one that they fix it to go.

When I received my ticket, to my surprise, the salad was still being charged, no courtesy, and no consideration at all! The Waitress stated that she had already spoken with the Manager about the situation! I was very disappointed partly because that we dine there often. In the last month we spent over $600.00 at Mimi's, and from time to time, we also bring groups of our business partners there to eat as well.

To top our night off, after viewing my bill, I asked to speak with a manager and I spoke with the(Assistant Manager), which is not a people person, no customer service skills at all! I informed her of what happened and she asked did they replace the salad and she stated that the price of the salad would not be taken off and that if I did not receive the salad, then it would be taken off! The waitress had already asked another manager to assist in re-making the salad that I could not enjoy eating with my husband, so the salad had been bagged and bought to our table prior.

I do not think that I should have paid for something that was as disappointing as that and I feel that we were so very inconvenienced!! She politely took the salad away only to dispose of it!! I have a real problem with that and I am sure anyone else would have also!! I do not feel that I need to pay for something that I begged not to happen in the beginning because of an incompetent cook in the kitchen at Mimi's! I am not responsible for a cook that could not understand English. Someone should have made sure that he understood in some way, either by writing or by speaking in Spanish!

We also experienced the 2 times prior to this visit, when we spent over $350.00, and our ticket were incorrectly charged too much when using a coupon. We have eaten at many restaurants and have never had this type of treatment, from a manager!

Signed:
Disappointed!! :(
     
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Sandy on 05/27/2012:
If they replaced the salad that was incorrectly fixed so that you could take it home and eat it later then why should they not charge for it? I can understand you not wanting to pay for a salad you couldn't eat but you weren't being charged for that one, you were being charged for the replacement you did get. They corrected the mistake which is all that was required, why should they give you free food in addition?
BigAl on 05/27/2012:
You got 50% off your meal and you got your salad. They were nice enough to suggest you download the coupon. You chose to return the salad and have it removed from your bill. What you should choose to do is never return to that restaurant. Everybody will be happier.
oldisgood on 05/28/2012:
Unless I read this wrong I think her complaint was that she got charged for BOTH salads. I think I would be upset too because she specifically ordered it WITHOUT bacon. If she didn't touch the first salad because of the bacon I don't think she should be charged either. However, I do think she should be charged for the salad to go
trmn8r on 05/28/2012:
That's not how I read it, oldisgood! My interpretation was she expected to be comped the salad after the bacon showed up despite numerous requests to not have it. Then she ordered a replacement to go.

Generally speaking (I wasn't there), I could possibly see the manager comping a replacement that she ate there. The manager had to make a call on the "bacon revolts me so much I can't eat a salad now", and personally I think he made the right one!
Starlord on 05/28/2012:
Bacon is the candy bar of meat. If God created anything better, he kept it to himself.
Justice74 on 05/29/2012:
A mistake was made on the salad, and it was promptly replaced with a correctly made one. I see no reason for a "freebie". Perhaps a slight discount for the trouble, but certainly not a free comp.
Mimi's Cafe on 05/30/2012:
Hello, thank you for posting this feedback. We would like the opportunity to rectify this issue. Would the writer of this post please send their contact information to HappyToHelp@mimiscafe.com so we can contact you directly? Thank you!
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Server Spent His Time Trying to P/U My Wife
Posted by on
Rating: 1/51
OCEANSIDE, CALIFORNIA -- I had one of the most vile experiences I have ever had at any restaurant. While visiting Mimi's Cafe (one of our favorite restaurants in the last 29 years). We had a waiter, #3012, Jeremy. We selected a booth that was private from most of the customers so that my wife would not be harassed by ogling men looking for a pickup. Our server, however, did the following:

1) Made special care to give us free muffins (fine, we wondered why)

2) He pretended to give good service. And he brought a young Hispanic man who served refills with the greasy humbleness of Uriah Heap from Great Expectations (Dickens novel). Nothing was too much, extra big lemons, an extra, extra amount of attention was given. Meanwhile, he too like Jeremy, wore the smile of a Cheshire cat who was gazing hungrily at my wife.

THEN: everything changed. His "utilitarian ethics" (that's what they call it when someone is guided in life by what serves or rewards them best) kicked in. Once the birthday card was opened at the table, all service ceased. The waiter couldn't be found. Every ice tea refill we needed, I had to get up and find the waiter.

Problem: Obviously Jeremy and his greasily smiling young waiter friend did not receive the same opportunity - the woman was not available, she was married and therefore this table was not worth the continued effort. So neither he nor his greasily smiling (insincere)waiter friend were available.

What I learned is that Jeremy did not only ruin our birthday celebration and cast an ugly pall over the special time; he was using company funds, your muffins, to make a hit on a woman while her husband was paying for the meal.

I called and spoke to the manager; but he seemed to lack a real understanding of why we were so angry. His words were mostly spot on, but his heart was not in it. He closed by asking if there was anything else we wanted; and I replied "no", thinking that at minimum he would insist on giving a meal coupon to replace the damaged memory of what was supposed to be a special event. This seemed so basic of a courtesy.

It has been nearly three months now and we have not returned to eat at any of your restaurants. It's sad, the end of a long series of good memories over many years, all covered over by the selfish, self-serving, open and unchecked lust of two young men who look at their positions of serving others as open season to try to connect with women - even while they are carefully escorted by other men. We found this experience to be vile and degrading. I know you folks can do better.
     
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Anonymous on 01/07/2013:
I'm not exactly sure what happened here. Your waiter gave you guys free muffins and smiled, and you think that was his way of hitting on your wife? I don't see how you are owed any compensation here. You declined anything from the manager. Once you said "no," he was not obligated to offer you anything beyond that.
DebtorBasher on 01/07/2013:
They are working for tips. 'Many' female servers/waitress' does the same thing with male customers for tips. It's very rarely anything personal, and they probably never gave your wife another thought once you left the place.
clutzycook on 01/08/2013:
You said that you picked your spot so your wife wouldn't be stared at by men looking for a pick-up. Does this happen often?
shayen on 01/08/2013:
A woman accompanied by another man does not usually get hit on by other men, as they are naturally assuming she is taken. I'm pretty sure the employees were trying to do their jobs; after all, they are working for tips and providing attentive service will increase their chances of a good tip. No doubt, you and your wife were "just another couple of customers" and no one was looking to ogle or hit on anyone.
BigAl on 01/08/2013:
I'm not sure why you are upset. Is it because you perceived that the wait staff was lusting after your wife or that your unspoken "utilitarian" desire for a free meal was not fulfilled? On a side note, I am not the prettiest flower in the vase but on many occasions when eating out the wait staff (often very pretty women) smile at me and engage in pleasant conversation. I must have a different interpretation of "vile and degrading"
lexophiliac on 01/08/2013:
Many men would be pleased that their partner of at least 29 years was still getting appreciative looks.

Also - "A woman accompanied by another man does not usually get hit on by other men, as they are naturally assuming she is taken." - Happens to me all the time, accompanied or not.
Anonymous on 01/08/2013:
Lex, I get hit on even when I'm with my boyfriend too. He doesn't mind. He just smiles and says he agrees with them. Lol.
olie on 01/09/2013:
Uriah Heep is in "David Copperfield". Not in "Great Expectations".

Why are you worried about men ogling your wife? Many men with attractive wives like to show them off.

And plenty of waitresses ratchet up the charm when my husband's around. It's how they get tips.
Anna Molly on 01/09/2013:
Just. Interesting. Especially the last two comments.

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Complaint against Mimi's Upland
Posted by on
UPLAND, CALIFORNIA -- We have been enjoying Mimi's Cafe for years. My husband and I frequent Mimi's in Rancho Cucamonga and Upland quite often. This complaint is to Upland the week of November 1st. We experienced what we thought was a very inexperienced waitress. Service was extremely slow and she didn't refill water/coffee/check on us, etc. Food was extremely slow in coming out but since we were in no hurry we were patient. As we left we talked with the manager and explained the situation, trying to be understanding but felt he needed to be aware of the problem especially since this seemed to be a one time event.
A week later we arrived with ten people for a birthday celebration at the Upland location. We had a different waitress. Her smile was nice, but service was minimal and she didn't seem to be aware of our needs or pay any attention to them. We mentioned to the manager we hadn't received our drinks and he said, "she'll be coming soon" but didn't apologize. Some of our food arrived one or two at a time approximately 45 min to 1 hour later. The last food that came was over 20 minutes after the last plate was served. We informed our waitress of our birthday celebrant, she told me to remind her if she forgot. After another 1/2 hour she brought a dessert with a pink unlit candle then apologizing for not realizing it was a gentleman but should have served it with a blue one. She did not offer to light the candle and disappeared again. As we left we spoke with the manager who was the same man we had spoken with the week before about our situation. He did not seem overly concerned treating the situation rather lightly.
We owned and operated a family restaurant in Upland for seven years. We know the difficulties one faces as manager however the attitude of the waitress and the manager were unacceptable to us. We will not go to the Upland Mimi's again until we hear of significant changes.
     
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Anonymous on 11/14/2011:
The only thing I remember about Upland was the 'Pipeline Skatepark' circa 1980's.....


Maybe the waitress was new and learning.......
trmn8r on 11/14/2011:
At my local Carrabba's, the manager displayed a similar indifference to issues I had on two occasions.

I've showed my appreciation by never going there again. Two can play that game.
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Rude Manager
Posted by on
Rating: 2/51
FORT WORTH, TEXAS -- Since I am on your email listing, I was thrilled to receive the French Onion coupon. Wanting to take advantage 0f the coupon, but wanted to wanted to use it as take-out even though the coupon stated Dine-in, so I called the store and asked if possible. No problem they said. Today, June 12 called my order in and went to pick it up. Waited and waited for someone to help me and no one came.... after about 10 minutes a waiter came by and went for some help. And then the problem, was told I could not use this for take-out and told them what conversation transpired. The Mgr. Scott walked out front and pointed out what the coupon said.... I realize that, and told him the whole story again......Scott was very rude, rang it up, made a smart crack and walked away.

I am very dis-appointed with this service to a 70 yr. old woman who eats out a lot and can make several choices for better service. I hope this will come to someone's attention.

Thank you
     
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Mimi's Cafe on 06/13/2013:
We are very sorry to hear about your experience. We would like to contact you so we can make this right. Can you please click the link below and provide your contact information so we can follow up right away? http://www.tellusaboutus.com/comments/commentform/mimiscafe.aspx?ID=MTE2MA==
Mimi's Cafe Guest Services on 06/13/2013:
I just read about your recent experience at Mimi’s Cafe, and I am very sorry to hear about that unfortunate experience. I would like to personally invite you to tell us more about this experience at http://www.tellusaboutus.com/comments/commentform/mimiscafe.aspx?ID=MTE2MQ== so we can follow up on this issue.
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Very Bad Service Manager Arguing With Customers
Posted by on
Rating: 1/51
ARLINGTON, TEXAS -- I have eaten there and had a pleasant experience the first time and planned on frequenting often, but will never go back even if they offered multiple free meals. We told the lady at the door we would be waiting outside because as usual there was no place to sit and wait. We were sitting in the out door sitting where other people were waiting for there name to be called. We went in to make sure they were continued to be aware that we were out there and were told 3 times "no problem". We finally went in to stand because it had been 45 minutes to an hour -we were told an original 15-20 minute wait. No surprise, we had been skipped, but instead of just seating us the manager decided to argue with me that the outer seating areas were for seated customers even after I explained to him that we were told that it was fine and had actually checked back in to make sure we were not bumped. If he had stated that he was sorry for the you defers ding I would have stayed and spent my money there but arguing with the customer is the best way for me not to go there and spend my hard earned money. I will tell everyone I know about my experience and will never go back there.
     
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Never again!!!
Posted by on
The last two times I've been here, something has gone wrong. Visit 1: I ordered some buttermilk pancakes. After a forty-five minute wait, they arrived. But I was shocked to see that the middles of them were basically raw batter--the pancakes were seriously undercooked!!! Management did give us our meal free plus a free appetizer on our next visit, so I just let it go as a one-time problem. Well, it wasn't. Last night, I went back there with both my parents and an aunt. This time we had more of a service problem. My dad ordered a spring mix salad, but he is allergic to spring greens. So, he requested that those be replaced with iceberg lettuce or some other lettuce. The waiter said no problem. My mo ordered the Turkey Ciabatta sandwich, but she requested that the sandwich have no tomato. The waiter again said no problem. When my dad's salad came, it had spring greens in it!! MY DAD HAD SPECIFICALLY ASKED FOR NO SPRING GREENS!!!!!!!!!!!!!!!!!!! Well, the waiter took that salad back, and the new one did have lettuce instead of spring greens. My mom's sandwich arrived, but guess what? They ignored her request for no tomato! Luckily for the waiter, my mom is a nice person about these things. She simply took off the tomato rather than send the sandwich back. My meal was totally perfect. Dessert was another fiasco. My aunt had originally ordered the tripple chocolate brownie, but she suggested that I eat her dessert because that way I could get dessert for free, and anyway she didn't really want dessert. Well, my favorite dessert there is the bread pudding, so my aunt agreed to change her order. So, we all order different desserts, and she does ask to change to a bread pudding. Well, we waited a total of about twenty minutes, and had to ask our server three times, but our desserts finally arrived. Well, the bread pudding was not there, but what was brought to the table was...A TRIPPLE CHOCOLATE BROWNIE!!!!!! At this point I was mad, but I managed to stay polite. I said, "Could you please replace this with the bread pudding? I think we asked to change our order." We did get our bread pudding, but I've decided to never step foot in another Mimi's Cafe again. Thanks for reading, M. P.S. Our server refused to honor our free appetizer coupon as well!
     
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Critical_level2 on 03/28/2010:
At least they corrected their mistakes. AS for not honoring the free appetizer, you should have asked for the manager when the server refused to accept it.
Starlord on 03/28/2010:
You did not give a location. There are many more Mimi's cafes around the country. The one we ate at fairly often in Casa Grande, AZ was a delight every time we ate there.sounds to me like you should have eaten at Subs-R-Us, Subs, of course being for substitutions. We were always treated like royalty, and that was a delight.
gwenfan03 on 08/18/2010:
Being a server myself, I know the hell it can be to try to please up to 40 customers on your own and keep track of everyones critiques and complaints. We do our best, mistakes happen and for you to sit there and write 2 pages on how HORRIBLE the food was, well, you're just plain ridiculous. We love our jobs, we don't love people with snobby attitudes and that is why your food wasn't 5 star I'm sure...plus the restaurant was probably packed and there is no way to achieve 100% accuracy when the amount of customers exceeds the staff by 10 times. Watch the movie "Waiting" and weep.
Jackie on 02/02/2014:
I came to eat breakfast on a Saturday morning. We arrive about 10:45 am. We waited for about 1/2 hour, all the while we noticed all kinds of open booth as tables, in one section alone they were 6 open booth the whole time we were there, still we waited. Finally we were seated about 11:25 and we were told we could not order breakfast any longer. Had we known we would have left as soon as we got there. We ended up going to I Hop the next closest restaurant, as we were starved by that time. I was very pleased the wait and the food at I Hop. so I will be going there from now on for breakfast. Thanks for wasting my time Mimi's so disappointed!!!!
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Poor Food
Posted by on
Rating: 2/51
GLENDALE, ARIZONA -- :( The service was fast. We ordered (2) meals. The Bouillabaisse seafood soup and the Bavette Steak with brussel sprouts. The french onion soup was excellent. The Bouillabaisse soup was ok; it would have been nice to see some seafood in it for it was a few. The Bavette Steak was awful. There were (5) strips of tough meat and the sprouts were burned; maybe they were trying cajun. Don't know, but it wasn't worth $17.50 :(
     
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Got Food Poisoning
Posted by on
Rating: 1/51
FOUNTAIN VALLEY, CALIFORNIA -- Picked up soup to go last night. 3 hours later I came down with nausea, vomiting and diarrhea, plus a fever. This is very bad as I'm pregnant with twins and now hospitalized for preterm labor from dehydration caused by the food poisoning. Worst experience of my life and could have been life threatening for babies! Staff needs to wash their hands better!
     
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New Menu Is Horrible
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Rating: 1/51
GREENVILLE, SOUTH CAROLINA -- I have patronized Mimi's many times and had a pleasant experience. I drive 60 miles to eat at this restaurant. I was there two days ago, and the menu had changed. Service was OK. But the Cobb Salad that I had so much enjoyed looked as if it had been through a paper shredder; the presentation was horrible. All ingredients were mixed together. With this menu, I will not return. Such a waste.
     
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Dawn on 12/24/2013:
About a month ago I had the same shredded salad issue with the Cobb salad. Terrible presentation, no individual flavors, it was like paper confetti. Who does that? All menu items had changed. Manager refunded the cost of my dinner. Tonight I gave them a second chance, ordered the tornado(sp) medallions. Meat portions very small. One was 2" long the other 3". Ordered medium rare received medium well zero flavor. Waitress high loud voice. Barely made it home before getting sick after two bites of meat, broccoli and potatoes. I'm done, there will be no third chance. Suggest owners try secret shopper!
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Wonderful Place to Eat
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CASA GRANDE, ARIZONA -- Mimi's Cafe, in Casa Grande, AZ is a wonderful place to eat, the atmosphere is great, the food fantastic and the wait staff are always smiling, they hold doors, and are always asking if they can refill drinks, and if everything is okay.

The restaurant itself is spotless, restrooms always clean and well stocked and you can see into a beautifully clean kitchen!

This place is unbelievable!! We have taken our hearing assist dogs there and have always been made welcome and we weren't shuttled off to a corner somewhere!

Starlord had the bacon cheeseburger and onion rings tonight and I had the equivalent of a French Dip, it was called a Classic Beef Dip w/fries, OMG was it good, and neither of us could eat more than half, so we brought the rest home for lunch tomorrow. Not too shabby for $30... including a nice tip!

Keep up the good work Mimi's and PLEASE, get a restaurant open in Olympia, Washington, we're moving there soon!
     
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chris513 on 07/16/2008:
I always thought this was a good place to eat when I lived in AZ...I love that bacon cheeseburger...now I'm hungry.
Ponie on 07/16/2008:
I've read so many good reviews on Mimi's--wish we had this place in MI. Bummer!
CrystalSword on 07/16/2008:
They are already planning on 600 more restaurants nationwide! I have never been disappointed there!
Ponie on 07/16/2008:
Crystal, put in a good word for MI, OK? :)
Anonymous on 07/16/2008:
You can see into the kitchen from the restroom? That's different! :)
Anonymous on 07/16/2008:
I loves me a french dip sandwich.
CrystalSword on 07/16/2008:
No, you can't see into the kitchen from the restroom, but you can see the kitchen from the dining room and its always clean....SHEESH!
Anonymous on 07/16/2008:
Mimi's has the best pot roast! They also have a really good pesto pasta. And their frozen cappaccino is really good too.
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