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Monarch Med Spa

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1.5 out of 5, based on 2 ratings and
9 reviews & complaints.

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Laser Burn
Posted by on
TIMONIUM, MARYLAND -- I had received a good number of laser removal treatments from Monarch and was pleased with the fact that my tattoo was finally showing signs of removal. I was told that I only had a few treatments left and that I was that much closer to having it removed. I had been receiving treatment at the Timonium location and went faithfully every 6 to 8 weeks which cost me thousands of dollars. My tattoo wasn't that big and it's located on my ankle. Well, I went in for another treatment and it was the worst experience in my life. I left there in so much pain. I couldn't even walk by the end of the day. I had severe purple, reddish blistering initially. It was swollen and red all around the tattoo area and up part of my cafe. The blistered area had black spots here and there on it. Parts of the blister would bleed, did I mention that I could not walk. My leg hurt so bad! I called Monarch and asked if this was normal and they said to give it a day or so that they had increased the power of the laser and that could be why it's so painful. It just didn't seem normal. I had gone to the hospital and they said I had been burned by the laser and that the laser was placed to close to my skin. They had given me cream to place the area told me to be sure to keep it wrapped so no infection set in. I followed up with Monarch and went in for them to check out the area. They apologized and told me that the girl who gave me my treatment did in fact place the laser too close to my skin. They also placed some pretty expensive burn cream on my leg to help with scarring. Once the blisters started to come off I was left with an area of raw meat. I went to see a burn doctor who had giving me a special burn wrap to wear on my leg to help with scarring. Needless to say after all that I still have some of the tattoo there and scarring on my leg. I would have thought for sure that with the way my leg was burned that the tattoo would be completely gone. My god the entire area was a slab of raw meat. It was absolutely horrible and I have a ton of pictures to show. Words do no justice. If I could find a way to post my pictures of my leg then everyone could see what I was talking about and went through. I paid thousands of dollars to Monarch to have my tattoo removed and trusted that they would take care of me. They didn't even offer to refund any of my money. How heartless is that?! I'm sorry but I will never give them a good referral and in fact when someone mentions possible going to Monarch I tell them all about my experience and then show them my pictures. I hope this doesn't happen to anyone else. Also, if anyone knows how I can post my pictures please let me know. I would love to place them on here so everyone can see what I'm talking about.
     
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karleebarlee on 2011-02-10:
you may have basis for a medical malpractice lawsuit here. I'm not too sure, but I would look into it if I were you. good luck!
momsey on 2011-02-10:
That's awful, and I would also suggest you look into a malpractice suit. It might be your best bet to get your money back.
Anonymous on 2011-02-11:
Spend less time worrying about appeasing us with your pictures, and spend more time on looking into the malpractice suit the others have mentioned. Regardless of what snide comments may follow about tattoos in the days to come, NO ONE deserves to go through such pain and anguish such as that resulting from their neglegance. Best of luck on the outcome!
Venice09 on 2011-02-11:
Between the pictures, hospital visit and burn doctor, you certainly have enough documentation to prove malpractice. I would have an attorney negotiate a settlement instead of filing a malpractice suit on your own. Since Monarch admitted it was their mistake, they might be open to a settlement instead of a lawsuit.

This is just my opinion, but I would never spend thousands of dollars to remove a small tattoo from my ankle, not to mention the risk. I'm sorry you were injured, and I too am amazed that the tattoo is still there. I hope you decide not to have anymore treatments and just cover up the tattoo when necessary.
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Do not go here for breast enhancements
Posted by on
Rating: 2/51
KING OF PRUSSIA, PENNSYLVANIA -- My wife had her procedure in the summer of 2011. After mothering 4 children she was quite depleted up front and wanted this for herself.
She used a Dr. through Monarch Med Spa near King of Prussia and they supposedly went over all the possible complications and results and she was forced to sign a form saying she can't give any bad feedback about her experience. Well I didn't sign anything and people need to know what can go wrong. She chose silicone implants.

The doc prefers to go in just under the nipple, not under the breast, which my wife preferred but wasn't told at all about the complication that followed. The scar under the nipple can somehow grow and attach the whole way into the implant area so that when her muscles tense at all her nipple bottom pulls / sucks in like an invisible finger is poking the tissue. Not right.

The forewarned "encapsulation" of tissue around the implant did happen and causes the area to be harder than desired and didn't allow the implant to lower as it was supposed to. This causes the nipple to be lower and not appear quite right.

We did all the physical therapy we were instructed to do. Guys, you have to help and this isn't fun or sexy at all pushing and pressing hard in certain ways as the tissue heals to help prevent scar tissue build up and proper setting. It was quite a turn off to have to man handle the new breasts and cause my wife much pain and discomfort, several times daily.

We went back with complaints and the doc went in for a little outpatient surgery the next week to try to clean up the scar tissue that pulls the nipple in. The office did this free of charge to try to get us to be satisfied customers. I took off work to take her for the procedure where he made another incision under the original and pulled out much scar strand and cut off. Weeks later the nipple still inverts, pulls in with muscle contraction only slightly less and now can you not only feel the original scar ( like a thin shoelace stuck under the flat scar) but now there are two.

He says this is super rare to happen and he's only ever had this happen once or twice ever depending on how different bodies heal.

I don't feel this way at all. I feel for $8000 there should be no complaints or flaws. I feel he didn't do something right and am sure they did not go over this possible complication.
     
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Soaring Consumer on 2013-03-20:
I suggest contacting your state's medical board, it definitely sounds like the procedure got heavily botched. I would also try to look into the certifications and licensing of the doctors and facility.
onlooker on 2013-03-20:
She researched the surgery - right? There are many possible problems that arise. She discussed with the Dr..... She accepted a procedure method she did not want...She signed papers.... She had the surgery.... She had a complication that had been discussed......she had surgery to repair the complication....

"She was forced'????no one is forced in that situation. She might have been emotionally manipulated, so focused on the idea/hope of surgery that she signed.... but she could have put the pen down and walked away.

Yes the results were not perfect, but I am not so sure you have any kind of real complaint unless there was a real surgical error. Everyone heals differently etc is not an empty answer.

Keep pushing the clinic, check the medical board etc. You may be able to get some more response

BigAl on 2013-03-20:
The "kneading of the breasts" to break up encapsulation is a procedure that many doctors feel is wrong.
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Illegal Employees
Posted by on
Rating: 1/51
KING OF PRUSSIA, PENNSYLVANIA -- This company has a company to make sure these comment's don't get posted!!

The owners never let you know who they are. They make sure they're sales people deal with you.

The owners hire the most unprofessional, but friendly employees, but they are not certified in operating assistance. The girls are hair dressers LPN's and NOT RN's. It is illegal to have a nonsurgical certified hair dresser to help during surgical procedures. They need to be certified /pass their boards to assist anyone in the operating room.

People need to be board certified in OR /surgical clinician. That is not the case at Monarch medspa.

Also, although the Dr. that does liposuction not great, good only. He is advertised as an M. D., when he is an osteopath. Nothing wrong with that, but false. Why??

Monarch medspa falsely goes into your private credit scores which is illegal.

Only advice, skip them or call last day of month to get best price. Better yet..go elsewhere! They lie, don't have authentic professional employees and have a 99% turnover employment rate!! That says alone a problem. They are liars, greedy and so into ripping people off. Soma was their other name. They had to change it to Monarch to get better business. Sound reputable? NO!

My name is not able to be published, but I worked there for 2 years, filled in as a laser person when the office was understaffed. and trust me, they are disgusting to all their employees and clients. They make you sign contracts to cover their backsides.

They live large, no lunch for they're workers or your phone gets turned off and a 45 hour work week without a lunchbreak.

Their lasers suck, they have a nurse (who knows if she is even an RN ) that injects botox and filler to only 2 areas that she feels comfortable with. Most nurses inject everywhere. She is cheap and also unexperienced, but some clients don't know any better.

I am done with their threats and want the public o know a ripoff spa. Don't go there.

O, and they false advertise. Liars and wreck your credit without you knowing
scared of them gave a false name but the truth!!!!!!!!!!!!!!!!!
     
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Anonymous on 2012-04-18:
An LPN is a licensed nurse. An Osteopathic Dr is a DO and licensed to practice medicine
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Don't Go To Monarch Med Spa
Posted by on
KING OF PRUSSIA, PENNSYLVANIA -- Monarch med spa is the worst service. I went in for a consult and was gettn my knee area don't and inner thighs. Never had a problem with my upper back legs or area below buttocks but dr said I need fat taken out of my what they called bananas. She said she would giv me a better deal, yes that she did. I paid $8000. I explained to her I like the look of my buttocks and I don't thjnk its bad but she insisted I needed some help so her being the expert I listened. I get the surgery go backfor my 6 week check and expressed to her that I was not happy with the lump of skin bellow my buttocks. They tell me t will fo away it's swollen. I believe them. I wait 2 months it's still there. I go back with the same complaint and the nurse tells me the dr who did my surgery is no longer thr and then they tell me she took out to much and the only thing that can be done is to go in and redo it and it won't guarantee correction. The only guarantee correction would be to surgically remove the skin which will scar for life. Well I loss my life. Then they said they would redo it for free if I would pay for another area to be done, like my abs. I couldn't believe what I was hearing, I said let me understand this, you mess up and you want me to get another area done at a place that messed up. I couldn't believe it. So I had to pay every month for there mistake. I had to pay the credit off. Now thanked paid off I have to pay another plastic surgeon to remove the skin and cause scarring for life. Now keep in mind I wouldn't be getting it done if it wasn't so noticeable through jeans and tights. And by the way I couldn't do a thing because they kept telling me it will go down it was swollen and by rhe time I realized it wasn't swollen and it wasn't going down the statue was done. So need I say they knew what they were doing as far as running the state out and I couldn't bring a suit on them. But any good business would have wanted to fix the situation. Need I say anymore. Whatever you do don't use Monarch med spa. They don't know what there doing.
     
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Do Not Go Here
Posted by on
KING OF PRUSSIA, PENNSYLVANIA -- I went to Monarch Med Spa for spider vein removal from November 2006- April 2007. It is a 3 treatment process with 8 weeks in between each treatment. The first session was great. The nurse took her time explaining the procedure to me. She was very thorough when performing the actual treatment (about 45 minutes time). I did not see results right away, which is typical, but was looking forward to the results after everything was done and over with. My second treatment was terrible. I had a different nurse (even though I requested the same from my first appointment). She treated me as if I was interrupting her personal time and it was a hassle for me to be there. She missed spots (I kept pointing this out to her) and kept having issues with calibrating the laser. The treatment lasted about 10 minutes. Again I went home, waited a few days and saw absolutely no change. With only one treatment to go and $1000 in the hole, I was determined to make this work.

Before my 3rd and final session started, I complained about how I was treated the second time around. They seemed unhappy seeing me unhappy (or so I thought). I had a new nurse come in and perform the final procedure. She took her time and went over the same problem areas about 2-3 times (which I have now learned is not correct). My legs were red and sore when I left. I thought it was a reaction from receiving a very strong treatment. By dinner time, I couldn't walk and my feet and ankles were swollen. I called the Med-Spa and they told me to put my feet up. The next morning I woke up and my legs were covered in huge blisters and a heat rash. Everything was painful, from taking a shower to getting dressed. When my feet were not elevated, they throbbed. I called again and they told me to come in.

I saw a doctor and the nurse that did the shoddy job my second time around. Their response was "we have never seen this before" and "can we take some pictures?". They took several photographs of my legs in their horrible looking state.... which I thought was strange since I asked to see before and after photos of previous patients prior to my treatment and they responded with "No. That would violate HIPPPA policies". In the long run, I had to use some sort of ointment that they gave me for around 5 weeks. The blisters and the rash did not heal for three months (and it was summer time) and the itching was positively unbearable. I was lucky enough to not have any scarring.

If your going to get this done, go to a dermatologist that actually knows what their doing. Please learn from my mistake.
     
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GothicSmurf on 2008-02-14:
Helpful advice. Anyone who's looking at getting something medically done, go to an actual DR, not a spa.
Principissa on 2008-02-14:
Very helpful, and I am very sorry this happened to you. For the future anytime you or anyone else wants to get something like this done you should always go to a board certified physician. Not a spa. The licenses the workers there receive is literally the bare bones minimums of what the state requires as legal for them to practice. Spas are great for facials and wraps, not procedures like these.
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Dishonest sales practices
Posted by on
KING OF PRUSSIA, PENNSYLVANIA -- Subject: Refusal to Refund for Pre-paid services, that were not used.
The Advertisement was to get laser tattoo removal 50% off, so I purchased 10 sessions @ 125.00 each paid in CASH. Total $1250.00. I received 6 treatment's. I asked for a refund for the other 4 sessions @ $125.00 per session, because I do not require further treatment. I was told I could get a refund at the time of my purchase if I did not need all 10. I was then told after requesting a refund, that since I purchased a "package deal", "unknown by me" I would have to pay more for the individual treatments and therefore a refund would not be issued. After I argued that excuse, Then, I was told that a credit for another service, I received, (for which I also paid $585.00 CASH), would be deducted from the refund. I offered to send my receipt for this additional service they claim I did not pay for, and they declined. The next response I received was that they checked there "books", and could not locate a receipt for the additional service, that I claimed I pad CASH for, and therfore, if there books do not indicate the CASH purchase "there books are correct", and I somehow forget handing someone $585.00. The sales rep also stated she e-mailed me a explanation that broke down everything to me, I asked her to re-send it several times and still have not received it to date. E-mail is a beautiful thing I have them all, and I will pursue this at any cost, There is now &500.00 owed to me. It is a matter of principle at this point. They should be ashamed of themselves, and they should have handled the situation in a professional manner. Perhaps an audit is in order for the CASH purchases they received from consumers such as myself, as they neglect to have record of such? I surely keep all of my records in proper order. Paula C
Company Response 08/19/2009:
Paula C.
I have read your review of Sona Medspa and I wanted to respond to your frustrations. Sona Medspa in Grapevine does NOT do Laser Tattoo Removal and they never have. Again, I apologize for your frustrations just know that we do not provide that procedure, so you may have your companies mixed up.
Thank you
Sona Medspa
www.sonamedspa.com/grapevine
     
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Ponie on 2006-06-20:
Take the receipts you got for your cash payments to the place of business and it will show that their bookeeping is lacking. And---next time don't mess up your body with tatoos!
dmjar863 on 2006-06-20:
The dragon across your chest not looking so good anymore? I was reading somewhere (sorry I can't back this up) that some study showed a large percentage of people with tattoos had self esteem issues. So since you had it removed you should not worry about the money and just be happy that you feel better about yourself.
rhondam718732 on 2006-06-20:
dmar writes "since you had it removed you should not worry about the money and just be happy that you feel better about yourself"... Aren't we smoking something fun. Money is money and she is owed $. Get real.
dmjar863 on 2006-06-20:
You can't put a price on a positive attitude.
Doc J on 2006-06-20:
FYI for all former lovers of tattoos. Get that mermaid off your chest...free. Especially "gang ink" can be removed by many dermatologists at no charge. My friend has a busy practice removing tattoos from young men and women wanting to join the Marine Corps. He also does this at no charge. Before you pay a "spa" some big bucks, check out local docs.
Anonymous on 2006-06-20:
These people have complaints at the bbb see
http://www.dc.bbb.org/report.html?national=Y&compid=75000362
I would go here http://www.dc.bbb.org/consumer.html and file a complaint. "King of Purssia" nice area and home to tennis maven Ivan Lendl.
MMSA on 2006-07-10:
This client has been refunded the amount for the unused portions.
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Money Hungry Sales People
Posted by on
KING OF PRUSSIA, PENNSYLVANIA -- If you are going to pay money to treat yourself to a cosmetic procedure, you should enjoy the experience and feel that the people you are getting your treatment from are looking out for your best interest.

Therefore, do not go to Monarch Med Spa. They are money hungry scam artists. They will no do what they say they will do. And, if you really have an emergency and cannot make an appointment....prepare to pay $75. Even in your emergency landed you in the ER.

Technicians: some are very unfriendly and when your having a procedure like laser hair removal, why should you feel uncomfortable?

Staff: lack of professionalism, unkind, and enjoy fighting with the customers

Client: victim of poor customer service and poorer
     
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karleebarlee on 2009-09-22:
did you speak to a manager to somehow try to resolve your situation?
Eloise on 2009-09-22:
There is so much information missing. I hope the OP elaborates, becauser right now it reads as a rant not a review!
Anonymous on 2009-09-22:
Did you call to cancel or did you just not show up? Many doctors and dentists have the same policy of canceling 24 hours in advance or you still pay. If you didn't cancel, YOU are the one at fault.
pgal44 on 2009-09-25:
Yes, I spoke with several managers, each as unhelpful and unfriendly as the next. Of course I called....within 30 minutes of the 24 hour mark and found my card was charged without my knowledge. Sneaky...
I didn't post on this site to be scrutenized for what I wrote. The bottom line is the Monarch Med Spa would never get a positive review from me ever. I am mearly trying to tell others to stay away as well. Perhaps there are Monarch Employees here trying to save face but I am aware of what I dealt with at Monarch, and I am not the only one.
Skye on 2009-09-25:
Enjoy the experience?? I've heard, laser hair removal hurts like heck.
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Smart Lipo
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I had my procedures done on August 15th 2008 and August 26 2008. I had smart lipo with vaser done on my upper and lower abs, bra fat area, upper back, arms, and arm pitt area.

First of all, I am STILL wearing a garment on my stomach. This is true lipos suction. Don't be fooled by the advertisement of being non-invasive. It is very invasive. I couldn't move hardly for up to a week after my surgery. Using my stomach to lift myself out of bed was out of the question. Raising my arms to put on shirts was a tedious and painful process.

Even weeks and weeks later, I was not able to lift my arms straight up or do any kind of rigorous exercise using my stomach muscles.

The appearance of my stomach is lumpy till this day! I did lose fat, buy after 12000 dollars, it was not worth the poor results I received.

Hardly any fat was removed from my back and arms. Therefore, there has been no change in their appearance. Other than that I have scars all over this size of cigarette burns in my skin!!!!

I don't recommend this surgery at all. It only seems to be effective on the lower chin from the observations I have made of others as well.

It is a very long healing process. The side of my stomach still feel weird four months later and all my fat is not gone.

I could handle the money, pain, and scars if there were reasonable results...

This procedure was unsatisfactory and I am an "ideal" candidate - 30 years old, healthy, and 10-15 pounds overweight.
     
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Only in it for the money
Posted by on
KING OF PRUSSIA, PENNSYLVANIA -- I purchased treatments from Monarch Med-Spa for which I had to wait 2 months an appointment. The day of my appointment it snowed several inches, the roads were icy and there were many accidents. I live almost 30 miles from Monarch and drive a car which is not good in the snow. I contacted Monarch to reschedule but was informed I would be charged $75 for cancelling, regardless of the weather.

They quoted their 24-hr cancellation policy which does not include any flexibility for actual emergencies, weather-related or otherwise. They fully expect clients to drive from where ever they may be coming from and risk getting into an accident or worse just to come in for a cosmetic appointment. Several times in the past two years they have cancelled my appointments within a few hours of the appointment time due to their scheduling conflicts, but did not compensate me for the inconvenience they caused or the lack of 24-hours notice they gave me. They do not seem to care about their clients; only about the money they can get from them. I have already spent several thousand dollars on treatments but Monarch does not seem interested in keeping customers or treating them fairly. They will now lose quite a bit of money from other treatments I was going to schedule as well as referrals I will not give out.

Their lack of customer service and poor treatment of clients shows just how little they care about their clients, but they would rather charge $75 than keep a long-time client.
     
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Principissa on 2008-02-04:
I think they should have let you cancel without the fee. Inclement weather is not your fault, you cannot control the weather. If you were canceling the appointment because you just didn't feel like going, then yes, the fee is appropriate. In this case it is not. They should refund you or let you reschedule without fee.
Anonymous on 2008-02-04:
Oh my god (high pitch rich girl voice). I can't believe I can't get my botox done. Anyway, "le ses fair, buyer beware." People have to make a living somehow and unfortunately this company has probably had many clients cancel for no reason causing the need to enforce their policy. Personally, if had that kind of money, I would put it towards charity rather than "update" my looks. Then again, I don't have that kind of money to spend so I probably don't know what I am talking about.
chris513 on 2008-02-04:
I am kind of w/ princi on this one. At some point they should have used common sense and tossed the fee...but, then again, it is there terms and conditions...by any chance, did you question them about all the appointments that they cancelled on you?
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