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Posted by on
I'm another person who's gotten 'screwed over' royally by MyPoints. I'd actually been a member since late 1998 and had never even redeemed my points once, as I wanted to accumulate a large amount and get something really nice with them.
Well, having accumulated a huge number of points through them (over a faithful 12+ years!!!), I just today got an email saying that my MyPoints account was canceled. They said I'd violated their 'Terms of Service' somehow, though no definite reason was given. All my points were canceled.
I'd advise everyone: Don't waste your time with MyPoints. You'll be clicking your brains out - for absolutely nothing!
I'm going to talk to the BBB about them.
You've been warned - so beware MyPoints!!
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olie on 01/22/2011:
We used to be members, and we got some good stuff through MyPoints. A lobster dinner--two lobsters, clams, chowder, potatoes. Gift cards to places we used.

(We stopped when we stopped donating plasma, which is how we earned most of our points.)

Have you looked at the terms of service? Have they changed over the years? I'd guess that many of your points have expired.
Anonymous on 01/22/2011:
They probably have a policy where the points will expire after a certain time period of inactivity. Airlines do this with their points too.
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Ripped Off By An Mypoint Offer / No Responses To Emails Sent
Posted by on
I signed up to participate in an offer MyPoints was running with Goldster.

I received an envelope from Goldster to used to send my gold jewelry to this company for purchase. By participating with MyPoints, I was to receive a $25 above the purchase price of my jewelry.

Accoding to Goldster, I would be notified of an offer for the purchase of my jewelry within 3 days. I could accept or decline. If declined, my jewelry would be returned.

I never received notification from Goldster on the purchase price for my jewerly. Weeks later, I received a check for $5.95. Yes, I did say $5.95. I was shocked. I would NEVER have accepted an offer so low.

I trusted that this was a trusted vendor, because the offer came from MyPoints. Repeated emails to have not been responded too.
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User Replies:
andbran on 11/05/2010:
in my opinion offers like 'cash for gold' or anything else like are scams.I think you would have been better off going to places that buy gold.
Tall Shopper on 11/05/2010:
Local malls near me have stores that buy gold jewelry. They weigh it and test it on the spot. They then make you an offer that you can accept of reject. Try visiting the local mall next time, or perhaps a local pawn shop. I wouldn't trust a mail-in process for gold.
GoldRep on 11/05/2010:

If you find yourself unhappy with payouts, simply return the check within 10 days printed on it as per terms of service. Also, customer service is available at 877-805-0811 or by email,
Mpiers on 11/06/2010:
This is a scam, 100% scam. Don't ever trust a situation like this, you will never receive fair compensation.
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Account suddenly closed??
Posted by on
I have been a member of mypoints for many years now and have never had a problem with them or receiving rewards (with the exception of a few delayed points posting).

I currently have 31,931 points in my account (some of which are still in pending mode). Yesterday I received a bonus mail from them and immediately clicked through. Suddenly the page changed and it said, "Your account has been closed due to violation of our Terms of Service. To view the MyPoints Terms of Service, click here."

I thought it had to be a mistake and I emailed them immediately (as they have no other contact information).

Today I got a response back,

"Thank you for contacting MyPoints Member Services.

Your inquiry has been forwarded to our MOPS Team for further review.


Jermina M
MyPoints Member Services"

I was curious as to what a MOPS Team is so I googled it and came across the my3cents website and it appears that this is the norm for accounts around the holidays-- making purchases, accounts suddenly closed and points stolen.

If I had of known this in advance I would have made my purchases through the airmiles website.

This is total bs. That's all I can say.
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User Replies:
Anonymous on 12/16/2009:
Are you sure the email you received was actually from them?
That could be how your account was closed due to what you thought was an email from them was actually from a phishing site.
rabiyal on 09/24/2010:
I am in a middle of getting my points credited. and I am shocked they are delaying it, and now I see why, right now I have about 10k points and I am supposed to get a credit for about 35000 points more. and they are delaying...if they close my account they won't know what hit them. I will make the same suggestion that I am going to take against them.

1) File a report with BBB online complaints
Mypoints address is : 525 Market St, 34th Flr
San Francisco, CA 94105

and also file a complaint with Attorney General. report them as stealing your points and not letting you redeem them for GiftCards as promised. Also tell them you could have gone with airmiles or upromise that would have given you something in return, and that mypoints is a fraud. and they are stealing and misleading.
Monica on 06/19/2013:
I was invited by United join MyPoints earn the welcome 750 United Miles in 2011. However, MyPoints never credit the 750 points and the excuse was checked by United, then they need to research and check. They have promised credit the miles within 4 -6 weeks and I was promised again another 8 weeks to receive, finally, I receive any miles since October 2011 until now. Today, my MyPoints account has been closed due to violation of our Terms of Service, the 15,000 points have got. I have only one MyPoints account and did not do any violation to earn the points. I have sent several emails to the customers but NO response.
Rebecca in Colorado on 02/22/2014:
Mpoints Are Not Legally Bound To Honor Your Points. It Is Ridiculous To Think You Have sort Of Legal Recourse. They Are Not A Bank, You Agree That They Can Close Your Account And Reclaim All Awarded Points When You Sign Up. You Should Be Grateful For All The Rewards You've Gotten So Far. It Would Be Shameful To Publicly Disgrace Mpoints After All The Free Stuff They've Given You. You Can Always Just Start A Different Account And Let The Hacked One Go. I Hope You Have Been Civil To The Hard Working Customer Service.
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My Points Has Paid Me Over $200 and Counting!
Posted by on
I have been using MyPoints for about a year now and have not had a problem. I was reading the reviews here and thought I should write one to let everyone know that not everyone has problems with the site.

Typically I use their Bonus Mail to get my 5 points at a time although I have done several trial periods (one for Rhapsody and one for LifeLock) to get more points - 1000 and 500 respectively. I have also shopped through their site for things I can buy online and have signed up for DirecTV through their site (10,000 points).

There have been several times (although not the majority) that I have not been awarded points. On those occasions, I emailed them a copy of the confirmation email and then I got the points within 5 days. They usually send an email within 24 hours to say they are looking into it. If they need more information, they email me again. Otherwise, they just email me after a couple of days to say the points were awarded. Once, when I signed up for DirecTV, I accidentally used the wrong email address. I emailed them after the 30 days to see if the points were awarded anyway. I just changed out the email address in the confirmation email and the points were awarded.

I typically redeem for $25 gift cards since I want them as soon as I can get them. So far I have received over $200 and I have another $50 pending.

I see people complain about this, but it is an optional service. Even with a few glitches (one being that I have never received points for their MaxPoints offers where you sign up for newsletters), the majority of the program works well. I get all of my points for bonus mail, most of my shopping points, and all of my click through to offer points without any problems. If you typically buy things online, there is no reason not to use this program since you can still get points on your credit card and get extra points and money back for shopping you would do anyway!
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User Replies:
Anonymous on 02/19/2009:
I love Mypoints. I've used them for years. I have never had any problems redeeming them.
woodsk1 on 02/19/2009:
I love them as well! I use it all the time and love getting the points. I had an issue with not getting points once, sent them the information and had it within days. They are customer focused.
Anonymous on 02/19/2009:
This is great, what exactly are Mypoints and where can I learn more about them?
jcblondeangel on 02/20/2009:
Go to If you send me an email to, I will refer you so I can get bonus points (if you want). If not, just go to and join. You read emails and click links for 5 points, shop for points per dollar, and take surveys for 10 to 50 points each. Plus there are a lot of other little things you can do for points. When you reach certain point levels, you can redeem for gift cards to many stores and restaurants. Plus you get discounts and coupons for shopping online and in grocery stores.
Anonymous on 02/20/2009:
Thank you for the info. I will check it out.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Points Disappear!
Posted by on
Rating: 1/51
CALIFORNIA -- I had over 18,000 points in my account. Now there are 200 and I have been saving those points for a gift card. All my monthly statements are blank, yet their bonus emails show that I have 18,000+ points in my account.

They are not responding to emails and I've read through their terms and have violated none of them.

Highly disappointed and do NOT recommend them to anyone. I had been a member since 2006 and had not had issues until recently. Poor customer service.
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MyPoints Opt Out SPAM
Posted by on
Look at the bottom of every BonusMail you receive. In many of them in teeny tiny print, it says you have to opt out of future emails from this advertiser. Suddenly I'm on all kinds of email lists I didn't opt in for PLUS many of these are sleazy companies that quickly sold my email address on. Opt out that is snuck into very fine print is not best practices for advertisers and makes BonusMail a huge pain in the ass because you have to check every email, even if it's not one you would click through on, otherwise you'll be stuck with SPAM. Complain long and loud and especially make a complaint at Every spam email you receive should go to SpamCop. Maybe when their advertisers get their IP addresses blocked for SPAM they'll change their completely shady business practices.
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User Replies:
Anonymous on 09/21/2010:
Funny, I don't have this problem with MyPoints. If it's that big of a pain, I suggest you unsubscribe from MyPoints BonusMail.
Anonymous on 01/22/2012:
I'm having the same problem. Maybe if Dryad would have read the whole post he'd see that you CAN'T opt out of mypoints, they get you in the fine print. You can't only opt out of the individual advertisements on mypoints so they just send you new ones! I get At least 3 a day and will be filing a complaint at
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My Yearbook
Posted by on
If my yearbook was created by kids then it should be for kids, They have let the adults turn something good for the kids, & make it obscene. Including my kids own father it is bull. He set up a my yearbook account & all 4 Of our kids have one he added the kids as his friends then blocked them just because he was getting interested in the bad messages, I know he is a grown adult that is my point, my sons are receiving the same things & some of them girls are automatically becoming their friends without them accepting it.

Whenever it happens my kids come & get me. I think It should be set for 18 & younger, there is always my space, Facebook or something more private they can take it to.

Thank You
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User Replies:
Skye on 08/17/2009:
Why would you even want your kids and their private and personal information on the internet??

You never know who is reading your personal business, especially information about children.

Too scary.
Anonymous on 08/17/2009:
Someone please point me to where you can create a yearbook on
PepperElf on 08/17/2009:
OMG NEVER let kids post personal stuff online

I know my sister's kids aren't allowed to do myspace. I'm not even sure if they do Facebook either.

in fact, when he was very young the eldest wasn't even allowed to talk to anyone on AIM unless he knew them already.

and the computer is used by the entire family ... so the parents often see what the kids are doing.

and, if the kids aren't studying enough, it goes under a password that they don't know.
Anonymous on 08/17/2009:
This complaint should be about, NOT Two different animals.
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Reward of earned points
Posted by on
I purchased two offers on My Points and have never been awarded the promised points. I emailed customer service only to have them pass the buck to someone that did not reward the points. I purchased an AARP membership and subscribed to Peoplepc, and did not receive the points for either.

I had thought about referring my friend, however since this seems to be a scam, I won't refer anyone or purchase anything through My Points.
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User Replies:
MRM on 05/22/2009:
┌∩┐(°_°)┌∩┐ Heres to you,, for scamming "Chrlie."
Anonymous on 05/22/2009:
My Points is NOT a scam. It does take awhile to get your points sometimes.

flipper on 05/22/2009:
I have been using MyPoints for a long time, and have received many gifts. It is NOT a scam.
MRM on 05/22/2009:
I have never tried MyPoints. I check it out over the weekend.
Anonymous on 05/22/2009:
All I ever received from them is junk mail.
Anonymous on 05/22/2009:
MRM, the easiest thing is to click on their links when they send you emails. You get at least 5 points for doing so. I've redeemed my points for several $50 and $25 gift cards.

MRM on 05/22/2009:
Thanks for the tip, MM.
tnchuck100 on 05/22/2009:
Clicking on links in emails can be a very risky thing. There is just too much spoofing going on to trust any of them.
Anonymous on 05/22/2009:
I've been using MyPoints for years, Chuck. I've never had a problem.

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Robbed Of My Reward
Posted by on
Mypoints waited until I had almost 8000 points. I was saving for a gift card for my son's birthday in March. Today they have closed my account for no apparent reason! They let me order through them and waste hours reading through their emails, all for nothing! They get paid for what you did through them and then they dump you so they don't have to pay! They are a SCAM. DON'T waste you time like I did. I can't even email them to find out why they closed my account.

I can't find a address or phone number to call or write. I would like to file a complaint against them with the BBB.
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User Replies:
Soaring Consumer on 02/12/2009:
Horrible scammers they are. Their TOS appears to cover them at every angle too.

I would consult an attorney to see what your options are to get the prize you are entitled to.
Anonymous on 02/12/2009:
These guys have been doing this scam for a long time. As soon as people get some decent points their account gets closed for no reason. Then they refuse to talk with you. Lots of complaints on these guys.
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Refusal To Credit Points
Posted by on
I purchased over 1000 dollars worth of books for a class I was teaching. I was supposed to receive over 10,000 points from my points. Well they never credited the points. They have been running me in circles for the last two months. saying how they talked to where I bought the books and the order number I gave them does not exist. Then they told me they couldn't find the transaction in there system which only holds records for 90 days so It never happened. then they asked for my account info again. told me how it wasn't valid. I have sent them info from the site copied directly into the email, again the account number doesn't exist. call the book company, all my info is still in the system, everything I gave is correct. Again they reply that everything is incorrect.

I would just follow the links and try and find a better deal elsewhere because Mypoints is not a safe place for larger transactions. I have been a member since 2002 and never had this problem until recently.
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User Replies:
Anonymous on 07/18/2008:
Ouch. Thank you. I am a teacher, too, and was thinking of purchasing 45 books for my class. I guess I won't be going through this company if they promising you things and then are denying you even exist. I looked at the other reviews about this company on here...looks like this is common for them. A big red F for them!
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