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National Floors Direct

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36 Reviews & Complaints
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Bad Experience
Posted by Dgn58 on 10/26/2007
WARWICK, RHODE ISLAND -- I recently had a bad experience with a hardwood floor company called NATIONAL FLOORS DIRECT. First of all, I decided to take advantage of their no payments no interest for one year deal. Once approved they immediately get their money. Let it be known that they haven't done any work yet. Then they hire subcontractors to do the work. You don't have a clue who you are letting into your home. They were in so much of a hurry to get the job done that they get careless in your home with your expensive stuff. For instance, one guy was removing the existing carpet and rolled the carpet against my expensive sofa and sliced it in three spots. I told him about it and he pleaded with me not to tell his company and that he will make good on the damage. Yea right, try to get your money from a guy who is probably living from paycheck to paycheck. Oh he has insurance but doesn't want to use it in fear of his rates going up. Con man!

What a shotty way of doing business. I wouldn't use these guys for nothing.
     
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Posted by Jayclick on 2008-01-05:
Thanks for the warning.

You should contact the Better Business Bureau and the Attorney General's Office. If the AG gets enough complaints they'll go after a corrupt business like National Floors Direct.

You could also sue them in small claims court for very little expense.

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Destroyed My Property
Posted by Disgusted 53 on 12/21/2012
AVON, MASSACHUSETTS -- National Floors were given a deposit for install of laminate floors and carpet for hallway stairs. Salesman was very nice for sale and bad mouthed Empire Floors. Install date was given, when installers arrived I was informed immediate payment before they could start any work. I was totally shocked by a contractor getting paid in full before completion. Well I know why they NFB requires this as they send to your home non speaking English sub contractors who do not understand what you say to them.

They damaged newly repaired drywall and paint job that had been taken over 3 weeks to be done only to be ruined by the installers and to top it off they damaged my bedroom furniture putting very large scratches and chunks of wood out of sleigh bed and dressers and night table, you try to tell them what they have done meaning the installers they laugh say ya ya and walk out of your home. You then call customer service to make your complaint and your conversation is with a very rude obnoxious customer service agent who pretends she is in charge and supervisor of customer service. NFB then tells you to read line #25 that the contract says your walls and furniture will be subjected to damage such as dings, dents, scratches. Then your stair carpeting is to follow the very next day they have you stay home for the entire day give you time frame and do not show up nor do they call you.
So now you have already paid in full for your laminate and carpeting. They come to your home they damage your furniture, your walls and take your money then you need to chase them to finish the work and never will get reimbursed for all there damages. Beware do not hire National Floors Direct, my next procedure will be contacting attorney generals office, better business bureau and more than likely a claim with the court. I have been horrified by what the installers have done. I was told by customer service who called me next day to take pictures of damages and have the next installer take photos, to date installer hasn't showed up, I was told not to clean there mess they left behind but after 2 days it has been cleaned. I am still waiting on installer of carpeting for stairs and no one has called about damages.
     
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Posted by madconsumer on 2012-12-21:
my auntie just had several rooms of carpet laid, and the installers stated they do not move furniture. and if they did, there was a hefty surcharge to do so. needless to say, we moved the furniture ourselves. hearing your experience, i am glad we moved the furniture and not them.
Posted by Patty on 2013-01-07:
This company sucks, plain and simple. Dont use them! They use illegal aliens to do the work and they wreck your walls! A real shotty job.
Posted by Gardener97 on 2013-01-24:
Thanks for your review - I will definitely put them into the do not use column.

Also madconsumer: how can they even think they could lay carpet without moving the furniture! What a racket!
Posted by Really? on 2013-01-24:
I would have filed a police report against them for malicious damage to my property. You may have to go to small claims court. Most jurisdictions it is a $5,000.00 limit. Some are as much as $10,000.00. Always go for the max, you may not get it, but at least you tried! Take pictures before workers get to your home for proof. Pretty sad they act this way. It makes you wonder of the workers are legal in this country..
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Disgruntled employee with real good insider advice
Posted by Upset terminated employee on 05/10/2010
I want to start off by saying that if you are looking for flooring or carpet in any way do not go to National Floors Direct. This is a very corrupt company that takes advantage of consumers. I worked for Empire Today and they actually look like angels compared to this company.

This company has every right in their means to just go to the right price immediately. They really don't understand basic business practices and they have to steal the information from companies like Empire to have any kind of identity. I was forced to lie to customers on a regular basis and they literally tell their "flooring professionals" to lie to the customers to buy. If the reps don't then they get yelled at and threatened by a very immature & inexperienced manager named Dan. It truly is a sad spectacle.

I was lured in to this company by the owner Steve "Sam" Rosenberg making me a ton of promises that he never kept. They didn't even bother to notify me that I was terminated (which I suspect was because they couldn't even pay me anymore) I didn't even get a reason. I just didn't get paid when it came time for pay day and I called relentlessly with nobody to respond. They had someone in customer service call me to let me know.

To back up what I am saying and their credibility. I had over 4 expense checks that bounced. 2 were made right the other 2 I am taking to the authorities. They have been cut off by all of their suppliers due to owing them an insane amount of money and extremely slow payment. I was calling and talking to 2-3 customers a day being told to lie to them stating that the carpet was in "production" or that Armstrong was "out of stock" They have to pay before they get delivery from any company. While all the sons and father Sam drive BMWs and Mercedes the real heartbeat of the company, the suppliers, struggle to get any money at all from NFD. It shows the lack of discipline and disregard to customers rights they really have.

Also if you have a contract with them and you are just reading this. You make the educated decision to not do business with them. Just know that even within your legal 3 day right to cancel. You will have a very difficult time getting your money back. If you do good luck with it clearing your bank.

Good luck!

Disgruntled
     
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Ready to Sue
Posted by Unsatisfied and Annoyed on 07/12/2010
MASSACHUSETTS -- How totally disappointed I was with my recent installation. I have NATIONAL FLOORS DIRECT do my entire house. When they were done, one of the techs put the door on the rug and soiled it. He gave me his name and number and told me to call him the next day if the stain didn't dry properly. So, I did. He refused to come and help. I called the 800 number and got the run around... The girl actually said, "if I send this to the owner, it will get denied"... and that is a direct quote. I emailed her repeatedly over the next 2 weeks and have yet to get any resolution. I am very disappointed and will ensure that NO ONE I know EVER uses this company again. Being that I have several builders in my family, that is quite a lot of people who purchase carpeting.

What ever happened to professional responsibility and doing a good job? Is this company so lame that they can't even stand behind their word? I mean, really. It makes me nuts that THIS is the worth ethic of this country at this point. So sad, that in order to make a point, I have to ramble on and on to a bunch of people I don't know in hopes that maybe ONE of you will hear my warning and realize it isn't worth the hassle.... Screw the discount- I would rather have security in knowing the job was done properly and that they stand behind their word.
     
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Posted by Alain on 2010-07-13:
You can consult with an attorney for free to see if you can get damages on this. I've also had an attorney write a letter (or send an e-mail)on her official letterhead for about $10 to the company and gotten a positive response from that (in a similar situation as yours).
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Poor Quality Material
Posted by Pat1nurse on 02/24/2014
Customer service unresponsive, material literally peeling like wallpaper, spaces between floor planks and poor finishing.
     
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Awful Customer Service After The Sale!
Posted by Theclancys5 on 11/18/2013
AVON, MASSACHUSETTS -- Had laminate hard wood installed in a VERY dry basement, have lived here 13 years and have NEVER gotten water in our basement. The grade of the yard flows down hill. Floor was installed in November, buckled in August. Filed Claim in August. Called them repeatedly since then it is now 1 year later, November and after a final email stating that I would go on social media sites and tell the world how bad they are, I get a phone call stating our claim was "denied based on moisture"!

They never ONCE stepped foot in here to look at the basement to detect moisture!! I am a returning customer, and will never return again! They were great 7 years ago when they did floors for me, but not again!
     
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Posted by Soaring Consumer on 2013-11-20:
This sounds like a good case for small claims court.
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Worst Experience Ever
Posted by Jim.oh on 08/09/2013
CUMBERLAND, RHODE ISLAND -- How can National Floors Direct actually be in business? Installation was done incorrectly and incomplete as well as outright lies regarding installation scheduling that cost loss of salary for the 2 days of work that we gave up to be present when installers finally showed up.

Set up yet another day to have them come back and complete/fix the installation costing 2 of us another day out of work---and then get the phone call the installer won't be coming (after they were confirmed 2 hours before). Call to complain and the "supervisor" declares it is all our fault for not supervising their installer correctly and hangs up!
     
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Don't Ever Buy From National Direct
Posted by Gormleytotom on 04/29/2013
AVON, MASSACHUSETTS -- This is the worse company to deal with and I would not recommend anyone to do any business with National Floors Direct. I had Armstrong laminated floor installed back in 2011. I had scatter rugs on the product and when I picked up a rug to wash it and noticed imprints on the floor of the pattern that was on the bottom of the rug. The marks will not come off the floor. I had notified customer service and explained to them the problem. I was told that they are only responsible for the installation and not the product but would contact Armstrong about the complaint and that they would be in contact with me.

As of this date 4/29/13 no one has contacted me and going on 3 wks. I called customer service on this date and after being put on hold 3 times I finally spoke with the same person I have been in contact with and again was told that they submitted the complaint and that they are responsible for installation. Regarding the installation when ordered I put a down payment which is their policy and when the installers came for the install I had to put up the rest of the balance before they would install, talk about being unprofessional. I guess it's a company once they get their money they don't want to know anything. beware people.

Also I do not want anyone to contact me I will turn the matter over to my attorney.
     
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Posted by BigAl on 2013-04-29:
It is hard to tell exactly what your problem is. Did your rugs stain the flooring or does your flooring have indentations caused by the rug? Regardless of which problem you have shouldn't you contact Armstrong?
Posted by dan gordon on 2013-04-30:
it took 10 seconds to google this and area rugs damage laminate floors. Here is the info
http://www.ehow.com/info_7919264_rubber-rugs-harm-laminate-floor.html

While your upset with the 'dealer' if your doing something to damage the floor then your at fault not the dealer. You can hire all the lawyers you want but this article clearly tells your the downside. I'm certain that in the Armstrong literature there is a disclaimer re: this type of problem and use of rugs.
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Installing Floors
Posted by Kathycd11 on 03/21/2013
MASSACHUSETTS -- My recent experience with Nation Floors Direct was very poor. I was promised laminate floor in three rooms. I got two floors with laminate and one with tile. The representative they sent out to survey the rooms I wanted done confirmed that the company could do the job. When the workers came out they stated that my kitchen could be done, but the laundry room and bathroom could not. The laundry room and bathroom would have to be tiled. A delay which I did not anticipate.

When the second crew came to put the tile in, they stated they could not do the job, because the floors had to be leveled. Another expenses that I did not anticipate. Another delay. I got the floors leveled and they came back with guess what? They could not put the tiles in, I should go back to the laminate floors. Another delay, when they were suppose to arrive it was another delay, they could not make it. I did not get a call, I had to call them to see where the installers where. They stated to me that the crew never called in. I had to wait again.

Now that the floors are finally completed. I had to call them again. Part of the floor has come loose. It has not even been two weeks. I called to have someone come out and I got "Someone will call you. I am still waiting. I think the company should reconsider how they handle paying customers. They get their money in full up front prior to completing the work and you have to be on their schedule not yours. I also believe that when they send out their representative they should know if they can do the job the way you ask and not have to be told later that it can not be done.

They also charge for removing sub floors, In my case there were no sub floors and I was charged for it. When speaking to a representative of the company they said that they would look into it. Again no response. If you want my opinion if you want your floors done right go to another company.
     
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Inflated Prices! BEWARE!
Posted by Karenskinner1 on 02/08/2013
BROCKTON, MASSACHUSETTS -- I had National Floors Direct come to my home for an estimate on hardwood floors. The price started at $3600.00 for a dinning room and a hallway. We told the salesperson we had to think about it and would contact them on Monday. He said he needed to call his office and let them know. After his call to the office he said that they have a "promotion" and could offer us the job for $2800.00. At first it sounded like a good deal but now I'm thinking why didn't they tell us about the "promotion" first? We again told the salesperson we would think about it and call them in the morning.

So another call had to be made to the office before he left our house, and wouldn't you know it there is another offer....$2200.00. Because now he said the manager would give us the "contractor" price if we would sign the contract NOW. "offer is only good now once I leave it's void". They took off $1400.00!!!! Are you kidding me???

I have to admit I was a little excited. We stuck to our guns and told him if we were interested in the offer we would contact him, but after reading some of these comments I WILL NEVER take them up on that offer. If you think it's too good to be true it probably is. WATCH OUT FOR THEM!
     
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