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National Floors Direct

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3.2 out of 5, based on 84 ratings and
160 reviews & complaints.
Company Profile
National Floors Direct
40 Robbie Road
Avon, MA 02322
888-400-3566 (ph)
(508) 580-8553 (fax)
www.nationalfloorsdirect.com
info@nationalfloorsdirect.com
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They Got the Box Stores Beat!
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Rating: 5/51

I first went to Home Depot to price a rug for my daughter's new bedroom addition. They were not much on the helpful side. Their guy that started the paperwork didn't seem interested in what I was looking for, he just wanted to get me started on the paperwork and he said I could change what I wanted later. It seemed like I was on an assembly line and he wanted me in and out as fast as possible.

My wife ended up reminding me of National Floors Direct and that we should get another price. NFD ended up sending out an extremely friendly sales representative who was from the area. He was very knowledgeable and knew exactly what we had in mind. He was able to get us a way better price and a better quality rug on top of it! I'm extremely happy with the outcome. The installers came on a Saturday and were friendly and fast. The only thing I'm upset about is that I didn't have more rooms for them to install rug in! In short, I'm extremely happy with the outcome and the quality of the rug. I'd most definitely would recommend/use again.

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A Great Experience From Start to Finish!
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Rating: 5/51

BOURNE, MASSACHUSETTS -- We had a great experience with National Floors Direct from start to finish. Brian, the sales representative came to our house at 6pm on a Friday, because that was the best time for us. He showed us samples, measured the rooms and worked hard to get us the best carpet and price possible within our budget. He even took a call over the weekend to answer a few of my questions.

We tried and failed to have three other companies beat the quote National Floors Direct gave, we didn't save the extra 15%, but we saved hundreds overall. The installers were on time, courteous and hard workers. Our new house looks great with the 30 year old rose carpets gone and brand new tan installed. I'll have no problem letting our new baby crawl and learn to walk on our new, clean, safe and stain resistant carpets! Thank you, Brian and National Floors Direct, we couldn't be happier!

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Buying 2 Rugs. It Was Pleasant and Easy.
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Rating: 5/51

HOLYOKE, MASSACHUSETTS -- Starting with the advertisement on TV. So I made the call. The over the phone contact and setting up the appt. was easy. Sharon was very upbeat and helpful in our picking the rugs. I had to postpone the install due to short on money for a few days. That worked out fine. The wait for the area rung was a bit of a pain but not a big deal. The installer was upbeat and did a great job. We love the rugs.

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Kitchen Floor
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Rating: 5/51

We absolutely love our new kitchen floor! We ordered the piazza travertine dovetail and the samples did not do it justice. It has made such a difference in our kitchen's appearance by adding a such a beautiful and expensive looking floor. We have received so many compliments on it from our friends and family. The installers were quick and professional, so we would definitely go through National Floors Direct again for our next home renovation.

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Positive Experience With National Floors Direct
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Rating: 4/51

MASSACHUSETTS -- I'd like to thank National Floors Direct. In deciding to have my office studio floor updated I was faced with many competitive companies eager to participate in providing quotes. What I especially liked about National Floors Direct was the immediate customer service response in setting an appointment up which was convenient for me. Courteous and professional from start to finish. They did what they said they would do when they said they would do it.

The crew that came out to the house for installation was on time, courteous and professional as well. They did a great job the floor looks awesome! I'm very pleased with National Floors Direct and would not hesitate to give them my highest recommendation. I believe you need to earn the right to a relationship and National Floors did just that. Thank you National Floors Direct.

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Installed New Carpet in 2 Bedrooms and to Stairways.
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Rating: 5/51

STERLING, MASSACHUSETTS -- The installers were courteous and professional. I was amazed at how quickly they removed the old carpet and installed the new one. It looks very professional and clean and neat. No loose ends or bowing or anything. After they did the install they helped to return some of the items taken out of the rooms and then vacuumed and cleaned the new carpets before they left. All in all my wife and I are very pleased with our new carpet installation. National Floors Direct has made me a believer. Great flooring at a fair price installed quickly and professionally. Thanks again Wayne for helping us take care of this project.

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Great Service
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Rating: 5/51

MASSACHUSETTS -- From the start of the process to installation we had a great experience with National Floors Direct! Both sales representative and installers were on time for the appointment and made sure all of our questions were answered. We will use them again!

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Perfect
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Rating: 5/51

QUINCY, MASSACHUSETTS -- Yes the service was great. The workers showed up on time, made no mess, and finished way ahead of schedule. The materials are top quality and look great. The salesman even called the day after to see if I was happy with the project. I would absolutely refer National Floors Direct to anyone who might be interested.

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My Experience at National Floors Direct Has Been Wonderful.
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Rating: 5/51

PRINCETON, MASSACHUSETTS -- My experience at National Floors Direct has been wonderful. Service was fast, people were courteous and my carpets look and feel great. National Floors Direct was the only company that could install my carpets in a short period of time. Other companies required a week waiting period before someone would come and measure the rooms and another few weeks to a month before installation.

I was happy to be able to move in without the stress of having to wait for my new carpets. My new office and guest bedroom now look inviting and comfortable. I would highly recommend doing business with National Floors Direct. I will contact them again for my master bedroom and stairs once we're done with home improvement projects.

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Amazing
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Rating: 5/51

DUXBURY, MASSACHUSETTS -- Not only did National Floors Direct beat the local Big Box stores price for our basement renovation, they were able to help us get it done in 1 week. The crew was professional and showed up early. Our experience with the salesman was very thorough. He answered all our questions and concerns and really put us at ease with the process. The carpet selections were from some of the best names in flooring. The installers were efficient and wouldn't leave until I was happy. I would recommend this service to others looking do a great carpet and experience. We could not have been happier with our experience.

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