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National Floors Direct

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3.6 out of 5, based on 113 ratings and
189 reviews & complaints.
Company Profile
National Floors Direct
40 Robbie Road
Avon, MA 02322
888-400-3566 (ph)
(508) 580-8553 (fax)
www.nationalfloorsdirect.com
info@nationalfloorsdirect.com
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Beware Of Free Estimate
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Rating: 1/51

BTOOKLYN, NEW YORK -- While I will say everyone I have spoken to at NFD was very nice, the “free estimate” isn't exactly free! I was *THINKING* about having floors done. I live with family and thought it would be nice to update our living room and kitchen floors. I made it perfectly clear while making the appt for the free estimate that I didn't have money to start this project. I was waiting on money, but NEEDED to know how much the project was going to be in order for me to do this correctly. Especially Because I had no idea how much it cost to have new flooring places down. Bruce came and was on time. He was here in my home for almost two hours (unexpected).

I was under the impression I would have my floors measured and I would say what I was looking for and get a ballpark price. I even told him before we started that I needed a price because I didn't have money and need to know how much it would be so when I got my money from an inheritance I would be able to take out what I needed. Well, I had to sit through a painful presentation then he took what seemed like forever to measure my floors. He gave me the price. Now I don't think it was a bad price. I just needed estimates in order to plan accordingly. He didn't take no for an answer.

He went as far as telling me to ask my family for money for a deposit, and to take my credit cards and go to the store and withdraw cash from my credit cards (ummm no thank you.) Then he calls his supervisor and begins to give him my entire life story about how we have an “unusual situation”. How is it unusual to shop around to get prices for a project you'd like to do once you figure out a budget?

Basically they ran my credit and I had to give them an $100 deposit in order to get him out of my house so I could get on with the rest of my day. So now I'm $100 short and if I choose to cancel I lose the $100, and now have another line of credit open in my name because NFD couldn't be respectful enough to come Give me my “free estimate” so I could plan accordingly. Be careful who you let in, the “free estimate” is just so you'll book and then they can haggle you.

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Hardwood Floors
StarStarStarStarStarBy -
Rating: 5/51

MASSACHUSETTS -- National Floors Direct installed new hardwood floors in my 16×26 ft family room. Finished in one day. Came out super nice. They did a great job cleaning up. Price was $1000.00 less than others companies. Would use them again if we have more work done.

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Carpet
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Rating: 5/51

RHODE ISLAND -- Mike our salesman from National Floors Direct, was professional and informative. He answered all our questions my wife and I had. And most importantly he didn't pressure us into making a decision. Our installer was very nice and professional. He installed our carpet in a timely manner. I wouldn't hesitate to use National Floors Direct for any future jobs.

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Excellent Experience!
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Rating: 5/51

WALTHAM, MASSACHUSETTS -- Honestly, National Floors Direct was my 3rd phone call. Based solely on Google search words, I first tried Empire. They laughed at my suggestion for same week install, and commented, “Next day doesn't really apply, it's more of a marketing pitch.” Next up was Luna, who cancelled on me 30 minutes before the window, and suggested rescheduling a week from the day. National Floors Direct guys came last, and saved the day by coming next day, and scheduling the install 2 days later. I will never call a different company again!

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Flooring
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Rating: 5/51

PROVIDENCE, RHODE ISLAND -- I had used National Floors before and was pleased with its work. Its people were courteous, fast, and very professional. So I did not hesitate to use them again when I needed new carpeting. Once again, its people did a great job. They installed three rooms of carpeting quickly, efficiently, and professionally. Its people arrived right on time and installed my new carpeting within a couple of hours. I was again very pleased with the work. I would not hesitate to use it again.

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Carpets Came Out Perfect!
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Rating: 5/51

HALIFAX, MASSACHUSETTS -- Salesman went out of his way to accommodate us, we had many quotes and they ended up giving us better quality carpets at a better price. The installers showed up on time and did a great job. They hauled away the old ones and cleaned up after themselves when they finished.

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Wonderful
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Rating: 5/51

HARTFORD, CONNECTICUT -- My experience with National Floors Direct was great. The consultation with the agent from your company was very professional. He was well prepared with his presentation. He helped us with a plan that worked for our budget and your company. The installation team were professional. They were there on time and did a great job with the installation and clean up. I'm a very satisfied customer. I will definitely work with National Floors Direct again. Thanks.

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Great. They Made It Easy
StarStarStarStarStarBy -
Rating: 5/51

We were consolidating from two houses to one house. We had a tight budget and needed hand holding to get us through the process. We had a great experience and National Floors Direct did a great job. We had our complete house done. Carpet upstairs and hardwood on the first floor. We ran into some structural and subfloor issues that they helped us out on. The experience was a good one and I highly recommend them over other big box stores. This is all they do and they do it well!

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Hardwood Floors Installation
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Rating: 5/51

NORWOOD, MASSACHUSETTS -- I have used National Floors Direct twice in the last 8 years. Both times very positive experience. Salesman's price was $700 lower than my other bid. Installer called and arrived on time. They installed hardwood in two bedrooms and closets. Project came out great. They cleaned up and had me inspect work before leaving. I have and would recommend National Floors Direct.

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I Thought This Was the Best Experience Just Because the Staff Was So Kind
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Rating: 5/51

MOULTONBORO, NEW HAMPSHIRE -- My experience from beginning to end was awesome, the tech called and gave me a time frame and was there during the time frame. They got right to work and they were considerate of my questions, my home and my dog, the carpet and wood flooring I had installed were done very professionally. I will have National Floors back for all my flooring needs. I recommended them to my 2 brothers, they went with them also and they are very pleased.

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