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National Floors Direct

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3.6 out of 5, based on 118 ratings and
194 reviews & complaints.
Company Profile
National Floors Direct
40 Robbie Road
Avon, MA 02322
888-400-3566 (ph)
(508) 580-8553 (fax)
www.nationalfloorsdirect.com
info@nationalfloorsdirect.com
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Extremely Satisfied From Start to Finish
StarStarStarStarStarBy -
Rating: 5/51

MASSACHUSETTS -- Our experience with National Floor Direct was superb. The installation of the rugs in three rooms went very smoothly. The installers were very professional. They moved the beds out of the rooms and replaced them as they were doing each room. My husband actually asked them to put one bed in another room and they did so with no questions asked. They arrived within the specified time. They answered all of my husband's questions with no problem. I can't wait till they come back and do my living room floor. I will recommend them to everyone I know.
My living room floor was installed after a delay. It was done professionally and extremely well.

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NFD - Great Experience
StarStarStarStarStarBy -
Rating: 5/51

DANVERS, MASSACHUSETTS -- My experience with National Floors Direct was great. The process leading up to the installation was smooth. The day off, the installation team was extremely professional and helpful and did everything in their power to complete the work in only 1 day. Great experience. Will definitely recommend.

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Flooring
StarStarStarStarStarBy -
Rating: 5/51

MASHPEE -- This is the 4th time I have used NF for a major home improvement. I have been satisfied each time. The sale force have all been helpful. The cost for product has been comparative to major home improvement stores. The quality is much better though. Getting it down right away is like the next day. Beats waiting 5-6 weeks. I continue to be satisfied so I will continue to shop at NFD.

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Absolutely Got Taken Advantage of as Private Contractor
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WALLINGFORD CONNECTICUT/ HEADQUARTERS MASSACHUSETT, CONNECTICUT -- This company absolutely takes advantage of their private contractor that they hire out. Many years ago I worked for National Floors Direct as a private contractor little over a year to be nickeled and dimed for every job I did for them. No matter how organized you are and submit your paperwork to the manager to only find out that the paperwork gets altered before being sent to headquarters in Massachusetts. When in fact you get your paycheck and it's very high.

The contractors are happy and they keep it moving not saying anything about their pay. Until one day I sat down and was able to crunch down the numbers absolutely down to the nickel and dime that was cheated on me by this company.

On top of this they would make us bring a low grade carpet same color that the customer ordered but not the high quality sample that the customer actually touched. Manipulating the customer in thinking that they're going to get their High quality carpet that they originally picked out by the salesman. Adding a thicker grade of padding to compensate for a thicker higher grade of carpet tricking the customer in thinking that they got what they originally purchased. Absolutely embarrassed, because no matter how organized you are you still have to have four eyes instead of two especially doing business with this company.

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Carpet Installation
StarStarStarStarStarBy -
Rating: 5/51

WEYMOUTH, MASSACHUSETTS -- We had the most amazing experience with National Floors Direct. It was super easy from our great salesman coming to our home at our convenience to having to change our install date. The installers were super. They were on time and cleaned up everything. The carpets were just as we expected! This is our second time using National Floors Direct and we would use them again!

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Beware Of Free Estimate
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Rating: 1/51

BTOOKLYN, NEW YORK -- While I will say everyone I have spoken to at NFD was very nice, the “free estimate” isn't exactly free! I was *THINKING* about having floors done. I live with family and thought it would be nice to update our living room and kitchen floors. I made it perfectly clear while making the appt for the free estimate that I didn't have money to start this project. I was waiting on money, but NEEDED to know how much the project was going to be in order for me to do this correctly. Especially Because I had no idea how much it cost to have new flooring places down. Bruce came and was on time. He was here in my home for almost two hours (unexpected).

I was under the impression I would have my floors measured and I would say what I was looking for and get a ballpark price. I even told him before we started that I needed a price because I didn't have money and need to know how much it would be so when I got my money from an inheritance I would be able to take out what I needed. Well, I had to sit through a painful presentation then he took what seemed like forever to measure my floors. He gave me the price. Now I don't think it was a bad price. I just needed estimates in order to plan accordingly. He didn't take no for an answer.

He went as far as telling me to ask my family for money for a deposit, and to take my credit cards and go to the store and withdraw cash from my credit cards (ummm no thank you.) Then he calls his supervisor and begins to give him my entire life story about how we have an “unusual situation”. How is it unusual to shop around to get prices for a project you'd like to do once you figure out a budget?

Basically they ran my credit and I had to give them an $100 deposit in order to get him out of my house so I could get on with the rest of my day. So now I'm $100 short and if I choose to cancel I lose the $100, and now have another line of credit open in my name because NFD couldn't be respectful enough to come Give me my “free estimate” so I could plan accordingly. Be careful who you let in, the “free estimate” is just so you'll book and then they can haggle you.

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Hardwood Floors
StarStarStarStarStarBy -
Rating: 5/51

MASSACHUSETTS -- National Floors Direct installed new hardwood floors in my 16×26 ft family room. Finished in one day. Came out super nice. They did a great job cleaning up. Price was $1000.00 less than others companies. Would use them again if we have more work done.

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Carpet
StarStarStarStarStarBy -
Rating: 5/51

RHODE ISLAND -- Mike our salesman from National Floors Direct, was professional and informative. He answered all our questions my wife and I had. And most importantly he didn't pressure us into making a decision. Our installer was very nice and professional. He installed our carpet in a timely manner. I wouldn't hesitate to use National Floors Direct for any future jobs.

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Excellent Experience!
StarStarStarStarStarBy -
Rating: 5/51

WALTHAM, MASSACHUSETTS -- Honestly, National Floors Direct was my 3rd phone call. Based solely on Google search words, I first tried Empire. They laughed at my suggestion for same week install, and commented, “Next day doesn't really apply, it's more of a marketing pitch.” Next up was Luna, who cancelled on me 30 minutes before the window, and suggested rescheduling a week from the day. National Floors Direct guys came last, and saved the day by coming next day, and scheduling the install 2 days later. I will never call a different company again!

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Flooring
StarStarStarStarStarBy -
Rating: 5/51

PROVIDENCE, RHODE ISLAND -- I had used National Floors before and was pleased with its work. Its people were courteous, fast, and very professional. So I did not hesitate to use them again when I needed new carpeting. Once again, its people did a great job. They installed three rooms of carpeting quickly, efficiently, and professionally. Its people arrived right on time and installed my new carpeting within a couple of hours. I was again very pleased with the work. I would not hesitate to use it again.

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