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National Floors Direct

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3.2 out of 5, based on 88 ratings and
164 reviews & complaints.
Company Profile
National Floors Direct
40 Robbie Road
Avon, MA 02322
888-400-3566 (ph)
(508) 580-8553 (fax)
www.nationalfloorsdirect.com
info@nationalfloorsdirect.com
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Hardwood Floor Installation
StarStarStarStarStarBy -
Rating: 5/51

CONNECTICUT -- I had National Floors Direct install Armstrong engineered flooring in my dining and living rooms recently and wanted to say what a great experience it was. The installers arrived on time and were very professional. I had prepped the rooms removing all small scale furniture, lamps and accessories. The installers then moved all other furniture to allow them to install the flooring. They did this with great care. It was a full day job and looks wonderful. Very happy with the product. I would recommend the company and product to others.

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Horrible Experience!
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Rating: 1/51

CORPORATE, NEW YORK -- I was told to have a check for the remaining balance, which I did. They showed up with 1 guy to move a very heavy bed. The Salesman even stated there was heavy furniture to move. I moved practically everything out of the room by myself except the bed. So I said I would give him the check for the install after the carpet was installed and no damage was done to the bed. He refused to do the job, and got the manager Tom on the phone. I told Tom the same thing, and he said I had to give him the check. So I did.

The installer refused to install the carpet and left with my carpet. I stayed home for work and the best Tom could do is give me another date of 1/7/17 to install the carpet and it is currently 12/11/17. So much for their promise of next day install when carpet is in stock. I would never recommend National Floors Direct to anyone.

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Excellent
StarStarStarStarStarBy -
Rating: 5/51

NEW BEDFORD, MASSACHUSETTS -- This was our first time replacing carpet. We saw the television ads for National Floors Direct and decided to call. We had a time constraint of a three day window. The salesman was more than accommodating. He arrived promptly the next day and was very helpful with making our decision. The installers showed up the next day and did a great job with removal of old carpet and installation of our beautiful new carpet. I would recommend National Floors Direct to anyone looking for new flooring. The interest free financing was a big selling point for us as well. Keep up the good work!!!

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Great Service
StarStarStarStarStarBy -
Rating: 5/51

We had such a wonderful experience with National Floors Direct. We felt that we were valued customers from beginning to the end. Everyone we encountered were friendly, knowledgeable and respectful. We felt like to we got a great deal and are very happy with our new carpets.

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They Got the Box Stores Beat!
StarStarStarStarStarBy -
Rating: 5/51

I first went to Home Depot to price a rug for my daughter's new bedroom addition. They were not much on the helpful side. Their guy that started the paperwork didn't seem interested in what I was looking for, he just wanted to get me started on the paperwork and he said I could change what I wanted later. It seemed like I was on an assembly line and he wanted me in and out as fast as possible.

My wife ended up reminding me of National Floors Direct and that we should get another price. NFD ended up sending out an extremely friendly sales representative who was from the area. He was very knowledgeable and knew exactly what we had in mind. He was able to get us a way better price and a better quality rug on top of it! I'm extremely happy with the outcome. The installers came on a Saturday and were friendly and fast. The only thing I'm upset about is that I didn't have more rooms for them to install rug in! In short, I'm extremely happy with the outcome and the quality of the rug. I'd most definitely would recommend/use again.

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A Great Experience From Start to Finish!
StarStarStarStarStarBy -
Rating: 5/51

BOURNE, MASSACHUSETTS -- We had a great experience with National Floors Direct from start to finish. Brian, the sales representative came to our house at 6pm on a Friday, because that was the best time for us. He showed us samples, measured the rooms and worked hard to get us the best carpet and price possible within our budget. He even took a call over the weekend to answer a few of my questions.

We tried and failed to have three other companies beat the quote National Floors Direct gave, we didn't save the extra 15%, but we saved hundreds overall. The installers were on time, courteous and hard workers. Our new house looks great with the 30 year old rose carpets gone and brand new tan installed. I'll have no problem letting our new baby crawl and learn to walk on our new, clean, safe and stain resistant carpets! Thank you, Brian and National Floors Direct, we couldn't be happier!

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Buying 2 Rugs. It Was Pleasant and Easy.
StarStarStarStarStarBy -
Rating: 5/51

HOLYOKE, MASSACHUSETTS -- Starting with the advertisement on TV. So I made the call. The over the phone contact and setting up the appt. was easy. Sharon was very upbeat and helpful in our picking the rugs. I had to postpone the install due to short on money for a few days. That worked out fine. The wait for the area rung was a bit of a pain but not a big deal. The installer was upbeat and did a great job. We love the rugs.

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Kitchen Floor
StarStarStarStarStarBy -
Rating: 5/51

We absolutely love our new kitchen floor! We ordered the piazza travertine dovetail and the samples did not do it justice. It has made such a difference in our kitchen's appearance by adding a such a beautiful and expensive looking floor. We have received so many compliments on it from our friends and family. The installers were quick and professional, so we would definitely go through National Floors Direct again for our next home renovation.

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Positive Experience With National Floors Direct
StarStarStarStarEmpty StarBy -
Rating: 4/51

MASSACHUSETTS -- I'd like to thank National Floors Direct. In deciding to have my office studio floor updated I was faced with many competitive companies eager to participate in providing quotes. What I especially liked about National Floors Direct was the immediate customer service response in setting an appointment up which was convenient for me. Courteous and professional from start to finish. They did what they said they would do when they said they would do it.

The crew that came out to the house for installation was on time, courteous and professional as well. They did a great job the floor looks awesome! I'm very pleased with National Floors Direct and would not hesitate to give them my highest recommendation. I believe you need to earn the right to a relationship and National Floors did just that. Thank you National Floors Direct.

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Installed New Carpet in 2 Bedrooms and to Stairways.
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Rating: 5/51

STERLING, MASSACHUSETTS -- The installers were courteous and professional. I was amazed at how quickly they removed the old carpet and installed the new one. It looks very professional and clean and neat. No loose ends or bowing or anything. After they did the install they helped to return some of the items taken out of the rooms and then vacuumed and cleaned the new carpets before they left. All in all my wife and I are very pleased with our new carpet installation. National Floors Direct has made me a believer. Great flooring at a fair price installed quickly and professionally. Thanks again Wayne for helping us take care of this project.

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