We recently had a floor installed for a dance studio. The salesman stated they have installed floors in many studios and that they had just installed one in Rhode Island. After our first tap class, the floor had scratch marks and digs on it. We contacted National Floor asking what we could do to prevent this for happening further. We never got a call back. We called again, customer service told us to go to Lowes and buy a sealant. Lowes never heard of such a thing.
We made another, and another, and another, and another call to National Floor. They are always in meetings when you call and never return a call. They finally asked for photos of the floor, which were sent to them that same day. Today, 5 days after sending photos, and numerous more phone calls, we were told there's nothing they can do and to file a claim against Armstong.
IPSWICH -- I had a new carpet installed in my new home. First of all it was supposed to be installed before the movers came as promised. National Floors Direct then changed the installation date and I had to move in before the carpets were installed. This did not allow for me to be there as I had already scheduled the day off for the day they were supposed to come. When the carpets were finally installed they agreed they would move the funiture around in the rooms. The carpenters were given permission to signoff on the installation which they did but when I got home I noticed a two inch tear in my rug. I quickly reported this to National Floors Direct and they are telling me it is my problem and there is nothing they can do for me because My carpenters signed off. This is terrible. The carpet was torn at installation, the installers covered it up for the carpenters and now I am having to live with a brand new torn rug. Never do business with this company. The carpet is cheap, installers are corrupt, bad customer service and don't meet scheduling which causes all sorts of problems. DO NOT USE THIS COMPANY!Add reply
AVON, MASSACHUSETTS -- I had a problem with my installation and they acted like it was my problem and not theirs. They cost me more money to delay my carpet then to install it. I called in and spoke with a lady (I'll provide name later) who said yup I'm the only supervisor here was the absolute rudest person I ever spoke to. They wouldn't offer any type of discount, but don't worry they offered a gift card said they would put it in the mail that day.. Yup no gift card.. will report then further worst company ever will never order from them again I'd rather go somewhere else for the rest of my carpet not worth all of the hassle!1 Replies - Latest reply on 07/10/2012Add reply
MARYLAND -- I recently call National Floors Direct for a carpeting project in my home. I Schedule the installation, after 2 months the carpet was a nightmare it was not installed properly, it started ruffled up all over my house, and when I complained, the customer service was horrendous. Nobody cared about all the money I spent having this carpet installed living on disability. I will be sure to tell everyone I know what a terrible experience I have had, and I will recommend National Floors Direct to no one. They did not repair the problem, after I file several complaints. What goes around will come around.Add reply
I am a businessman in Massachusetts. This company is one of the worst companies I have ever come across. Their customer service is delightful while they are trying to get your business. They demand a personal check as deposit. Once they take your order they demand a certified bank check for the entire balance before they install anything. Customer support was rude and offensive. Go anywhere else but don't give your business to these crooks.Add reply
MASSACHUSETTS -- Want all money upfront. Don't do it. Customer Service confrontational and argumentative. She hung up on me. I looked @ the carpeting they sent out to install while it was still in the truck. Horrible quality. Showed up late with only one person to install 3 rooms and stairs. Misrepresentation of product. Took my deposit money and refused to give it back. Now I must deal with Attorney General's Office. Whatever happened to "the customer is always right?" What happened to service in this country? The whole process has been nothing but upsetting. Don't do it!!Add reply
AVON, MASSACHUSETTS -- I'm writing this review because I am an ex employee who worked for this company. I am owed over 1000.00 in commissions for the last 3 years and haven't been paid. I am not a disgruntled employee as it was my choice to leave. Legally however I am entitled to the commissions that I earned. So I would take this lack of caring about doing the right thing by their employees into account when thinking about which flooring companies to use when the time comes for YOU to choose one. I personally would NEVER choose National Floors Direct however. 1 Replies - Latest reply on 04/15/2012Add reply
AVON, MASSACHUSETTS -- I purchased a laminate floor from National Direct and it has a warranty. One section started to peel so I called them. They asked me to send a picture, don't know why they couldn't send someone to look at it take their own picture, I guess it because they had no intentions of coming here and fixing it, because all they said to me sometimes that happens and their not responsible. They do not stand behind their warranties.1 Replies - Latest reply on 02/03/2012Add reply
Two months ago I gave a deposit of $600.00 to National Floors direct. They did not do the job I hired them to do and have not refunded my deposit. I call every week and get no help, only run around and lies! 1 Replies - Latest reply on 01/23/2012Add reply
AVON, MASSACHUSETTS -- Hired company to install hardwood floors in 3 bedrooms and hallway. This was almost a $6000 job I paid 50% up front. When installers arrived I was told they required remainder of payment prior to starting the job. I have never heard of a company in the service business requiring final payment prior to the job being completed. I never heard of paying in full for a contracting job before a job is completed. I called the office and spoke to Paula who claims she was a supervisor of customer service. I explained my concerns and it seemed like I was an interruption to her day. I asked to speak to a manager and was never able to. Not the person I would want representing my company.
1 Replies - Latest reply on 02/22/2012Add reply
Installers were very polite and apologetic to my concerns. Based on their response it appears they get this a lot. As you can see by several of the reviews that have one star the company has significant issues in how they deal with their customers.
Poorly installed flooring, dishonest service, no customer service.
Floor began to lift & buckle and they claimed it was from water damage even after inspectors determined it was fram flooring being installed too tight against the walls. I would never recommend this company! They should not be in business
Currently I haved filed complaints with the police, Attorney General in all states National Floors does business, scam alerts, BBB, and am starting a website to offer assistance to thousands of victims. ... read full review4 Replies - Latest reply on 05/12/2012
Please go elsewhere for you carpet or flooring. They come out and sell you the world and push the 10 year warranty. When there is a problem they will not call you back or even honor the warranty.
1 Replies - Latest reply on 07/28/2011Add reply
They are so rude that they hang up on you and will not call back.
PLEASE save yourself the hassle.
AVON, MASSACHUSETTS -- Buyer beware stay away from this company! My mother in law who is a senior citizen on a fixed income wrote a deposit check for $800.00. In the contract it states that if you cancel money is returned within 10 business days. That was two months ago. Customer service continued to tell her "the check is in the mail" and to check your mail box everyday. Finally I called because I couldn't stand to see her so upset. I was told the check was issued but their accounting dept. had not mailed it yet. On my third call I asked for a manager or someone from the accounting dept. and was told accounting had left for the day (1200 noon) and the manager left the building. I never got a return call as promised from a manager. What kind of company steals from a senior citizen? Did I mention that they cashed her check the very next day, I guess accounting is around to cash checks just not to issue refunds. 1 Replies - Latest reply on 07/07/2011Add reply
AVON,, MASSACHUSETTS -- Do ever use National Floor Direct for your flooring needs. Had carpet installed and the installer refused to do something requested and now I have 2 different carpet colors meeting each other. No satisfaction from NFD. Then when the installer put hardwood flooring down he drilled a whole in the floor, why I don't know, stuck TV cable line in whole and nailed it down, can't get cable out of there and now we have a black cable line running across the floor and can not hide it or get rid of it unless I want a whole in my new hardwood flooring. Customer service was of no help. Basically I was told too bad. Add reply
RHODE ISLAND -- My husband and I bought a house in RI a few months ago and have been moving our furniture up slowly. He wanted to surprise me and have the floors done before I came up next. He called National Floors ... read full review11 Replies - Latest reply on 04/16/2011
My husband and I hired NFD to install carpeting in our house. The day of the install was the day before my babyshower and I explained to our salesman MULTIPLE times that if anything went wrong and I ... read full review4 Replies - Latest reply on 10/01/2010