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Nationwide Home Warranty Consumer Reviews - Page 2

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This Nationwide Is Definitely NOT on Your Side
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STAY CLEAR OF THIS COMPANY!!! I have a home warranty, bought by the seller of the house we bought. Obviously they bought us the cheapest and least trustworthy company they could find (that's my opinion). Back to the facts, I had two issues in my home--one with electrical, and one with the fridge/freezer. The electrician told me right away that Nationwide will not pay, so anything he does I will have to pay for.

The appliance repairman found that my freezer fan was not blowing cold air, so he bought the part, made the claim, and it was denied. When I finally got a hold of the company after 3 days (which, by the way, it took me 7 days to initially get my claim in the system), they said the claim was denied because the contractors report suggested that the issue was pre-existing. In speaking with the contractor, he said his report said no such thing.

By the way, both contractors told me that they have NEVER been paid by Nationwide Home Warranty. The electrician wasn't even going to come. Nationwide does not pay claims. How can they, if they hand out <$400 warranties on all home systems without ever having anyone come by to see what condition the systems are in? This is a cheap company that you MUST steer clear from.

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Don't waste your time - Cancel immediately
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BROOKLYN, NEW YORK -- I signed up for Nationwide Home Warranty, 40 days later I needed them to repair a water stoppage issue in my condo. They responded immediately to my claim, sent a plumber over the same morning. The plumber told them the price for repair, flat fee. Plumber did not solve problem for lack of payment. I refiled claim with Nationwide, no reply over 3-week period after numerous claims and telephone attempts.

Finally, I got answer on phone to be told that claim was denied due to pre-existing condition. They told me they contacted plumber and he advised them of such a condition. I contacted plumber. He informed me that he had not spoken with Nationwide since he gave them flat rate price for repair. They completely lied. I cancelled plan and informed credit card company to dispute charge.

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Homeowners Beware
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NEW YORK, NEW YORK -- Nationwide Home Warranty is a huge consumer scam. After selling home insurance on the largest home components, they will throw up every imaginable roadblock. These include requiring maintenance records, 8-day review period and signed agreements that were not necessary when the warranty was sold and funds debited. The personnel of the Claims Department are demeaning, ignorant and not the least bit caring that your insurance premiums are what pay their salary.

Beware of eternal hold periods when you call. Their online customer login does not work. Their contractors are small fly by night operations who will add on fees before completing the work because that the company is slow to pay them back if ever. This company is a tremendous generator of consumer angst and deceit.

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Ripped-off by Nationwide Home Warranty
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HOUSTON, TEXAS -- I don't know whether to feel pleased I'm not alone or hacked-off at falling for the same SCAM being run by Nationwide Home Warranty of NY. The company are wholly unethical and I have connected every regulatory agency I can in the hope they are heavily sanctioned. Like others, when I've made claims they stall demanding "MAINTENANCE" records. I only just moved into my relatively new house so didn't have any records so they said contact the previous owner for records going back THREE YEARS.

Are they for real? Of course it's all part of the SCAM and they'll string you along until time for renewal, then agree to part meet your claim IF and ONLY IF you renew with them. THEY SHOULD BE SHUT DOWN!! Like others I don't know how their claim desk "managers" sleep at nights.

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Horrible Experience with Nationwide Home Warranty
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They decided to go ahead and just charge our credit card to renew our contract, although the contract stated otherwise (only if we paid month to month could they renew). When my husband called to inquire as to why this happened, the customer service representative was very rude and stated that in the contract they were allowed to do that. To his husband had to talk over her and read the contract to her and told her where he was reading from. At that point, she finally looked something up and stopped arguing with him. Then she told him he had to call back because no one from billing was there.

My husband called several other times and spoke with the billing department and was told over and over that it would be refunded within 7-14 days, and then the last couple times within 48 hours. It has been over a month since the first promise to refund our money. We have actually had to contact our credit card company and tell them of the fraudulent charges, and are trying to have this resolved by going through them. We will never trust them again! I have read many other complaints of this same type of thing.

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Bad Home Warranty
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EDMOND, OKLAHOMA -- If anyone, beside myself, has had problems getting Nationwide Home Warranty to pay/settle claims on things covered under your contract, it's worthwhile in contacting the following to register complaints against them. The more complaints they get, the better. They are the least professional group I have ever dealt with and are dishonest in their practices. New York State Department of Insurance: 212-480-6400, address to send complaint: CSB New York State Insurance Dept. 25 Beaver St. New York, NY 10004.

In your complaint, list your name, Policy #, copies of any and all documentation and if you have names of people you talked to, time of call, etc. include in complaint. New York State Attorney General: (Consumer Fraud Dept)
518-474-5220. You need to request a written complaint form to be sent to you.

File a complaint with the State Attorney General's Office in the State you purchased the policy. You can obtain this information on the internet. Better Business Bureau of Metropolitan New York, Web address: http://www.newyork.bbb.org/. There will be a link to fill out a complaint about a business. This all takes time, but the more dissatisfied customers report their fraudulent practices, the better.

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Crooks, Thieves and Liars!
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NEW YORK, NEW YORK -- This is the most disreputable company that I have had the misfortune to deal with, they do not meet their obligations, are rude and disrespectful. Please contact your Attorney General and the New York Attorney General if you have been RIPPED OFF by this company!

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Worst Company Ever
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My story is not unlike most of the rest of the stories that are posted here, so I won't waste more of your time by having you read them. Bottom line... bought the policy, tried to use it, was denied for reasons that were so ludicrous and was not allowed to get a refund on the policy, even though I was "guaranteed" I would be able to get a refund prorated at the time of cancellation. Worst company I have ever dealt within my life, in my "whole" life. Stay away from this company.

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Rip-off
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Based on all the negative reviews from almost all the home warranty providers, the logical thing to do is to put the money you were investing in home warranties in a savings account.

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Horrible Service
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BALTIMORE, MARYLAND -- I called on Sunday to place a claim and was told I should hear back by Monday Morning. Monday I called several times to find out why no one has called and the few times I was not disconnected, they were very rude and nasty saying you have to wait. I have called everyone few hours since then and it is now Tuesday afternoon and I still have no heat. Apparently when you ask for a supervisor, they are all supervisors or managers. HORRIBLE COMPANY. Google the reviews, it's a common theme.

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Nationwide Home Warranty Rating:
21 reviews & complaints.
Contact Information:
Nationwide Home Warranty
1864 East 9th St.
Brooklyn, NY 11223
888-500-2110 (ph)
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