Neiman Marcus

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Broken Glass in Iced Tea Swallowed
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DALLAS, TEXAS -- On October 30, 2010 I had lunch in the Café at Neiman Marcus with two friends. After sipping my tea from a straw I bit down on something hard that was not ice. I spit the piece out and it was broken glass. After trying to get the attention of our waiter who continued to ignore us, my girlfriend got up and brought the café manager over who confirmed it was glass. He removed our tea glasses and we were brought new glasses of tea. After having more tea, I looked in my glass and saw another piece of glass at the bottom just as my other friend started coughing and gagging. Apparently she had just swallowed a piece of glass that had become logged in her throat. It took quite some time to get anyone to come back to our table and she took off to the ladies room to see if there was any more glass stuck in her throat. While she was away, I looked in my other friend’s tea and there was another piece of glass at the bottom of her tea. We finally got the manager to come back to the table, handed him the other 3 pieces and he once again confirmed what it was broken glass. We sat and sat waiting for someone to come and take a report about the incident.

Finally, someone from “customer service” arrived and took our names and statements. We requested to talk to the store manager as our friend that had swallowed the glass was still in pain and coughing. She was visiting from Germany and staying with my other friend. Another long wait and we got to speak with the store merchandise manager and another gentleman. The entire time we felt like we were treated like criminals. They told us we could go to a Care Now to get our friend checked out but when we finally found the facility, they refused to see her as they did not have the equipment to check out her throat. After playing telephone tag with Neiman’s we decided to take her to the nearest ER to have her checked as she was still in pain and coughing. Neiman’s said they couldn’t guarantee payment, however, we felt it was their responsibility to pay the bill. We spent several more hours at the ER where they did not see any more glass stuck in her throat but there was obvious damage to her throat from the other glass. Our friend from Germany did not have any insurance so my other friend has paid for her ER visit.

We filed a complaint with their insurance company for the bill but Liberty Mutual denied the claim saying there was no proof! The store manager refuses to talk to us, a letter to the President and CEO of Neiman’s has been ignored and calls to their legal department are not returned. Meanwhile, my friend is out at least $1,000 for their negligence. What to do now?
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Anonymous on 01/02/2011:
Call your local BAR for a name of a personal injury attorney, or just look up one in the phone book. Don't waste your time trying to do it yourself, they will just give you the run around as you can see already.
Skye on 01/02/2011:
That's terrible. It makes me wonder if someone had been scooping ice, that a glass had broken, and now there is glass in the ice cooler. Then when they filled your glasses, the broken glass shards ended up in your drinks.

As throwback posted, find a personal injury lawyer that handles these types of claims. I wish you all the best of luck.
trmn8r on 01/02/2011:
With the evidence you found, it is hard to imagine they couldn't figure out within a few minutes what was contaminated. The ~right~ thing to do would have been for them to cover that bill. As things turned out, you will have to entice them to do the right thing. ):
bcd on 01/02/2011:
After the initial complaint, the café manager was negligent by not immediately halting all beverage sales until the source of the broken glass was determined.
Nate. on 01/02/2011:
I would contact a lawyer. You are not going to get anywhere with them based on what they have done so far.
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Neiman Marcus Sales Promotions
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My situation involves a Neiman Marcus promotion.

In early 2009, I purchased $750.00 worth of non-sale merchandise from Neiman Marcus during a promotion.

According to the promotion, if you purchased $500.00 worth of merchandise you would get a gift card for $100.00 in 90 days. If you purchased $750.00 worth of merchandise the gift card was increased to $200.00 and so on.

When my belt arrived (one of the items which I purchased) it was damaged. I contacted Neiman Marcus and explained that I wanted to exchange the damaged belt for a new belt. But, I wanted to know if I would lose my gift card as a result of exchanging the gift card. I was told no.

Months later, I did not get my gift card, so I contacted Neiman Marcus.

I was told the exchange changed the date that I would receive the gift card.

When I was notified that I had gotten my gift card the amount was only $100.00. I contacted Neiman Marcus and they said they were sorry. It was an error. The gift card should have been $200.00. They would issue me a second gift card.

But, the second gift was never issued. I kept calling. And, each time I called the customer service people said they were sorry and they were sending my complaints to the executive offices. They said the executive office would take care of the gift card.

Finally, on June 29, 2009, I spoke with someone from the executive office. She said the problem with the gift card was because of the customer service people. She said that she would get the gift card issued to me immediately. And, if I didn't hear from her by 3:00 pm on June 30, 2009, to contact her

By July 7, 2009, I still hadn't heard from her, so I called. She was snotty and rude. She said that she couldn't do anything about my gift card being delayed. She said she didn't know when it would be issued. I told her that I was pretty frustrated (this was my 10th or 11th call about the gift card) and I didn't understand what was holding the gift card. She said she didn't like my tone and I told her that I didn't like Neiman Marcus offering promotions that they didn't honor.

She told me that she would get back to me when she knew something and the conversation was terminated. Later that day (July 7, 2009)) she called me with a gift card number. The amount was for $100.00.

On July 9, 2009, I tried to use the gift card and it did not work.

I called the customer service people and was put on hold for 35 minutes.

The first girl I spoke with said she didn't like my tone and told me to talk to her manager, Gerard Perez. Mr. Perez explained that my gift card had a zero balance on it. He didn't know why it had a zero balance on it, but he would have to send the card to the exeuctive offices to find out.

And I am right back to where I began. I strongly urge consumers not to be a patsy like me and fall for these phony promotions that Neiman Marcus offers.

The pleasant customer service people are there to give the impression that they are taking care of the problem. But nothing could be further from the truth. It is a smokescreen.

I have spent months trying to resolve this issue and finally realized that Neiman Marcus has (and had) no intention of resolving this situation.
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Anonymous on 07/10/2009:
oh yeah a great deal, you blow 750 bucks on overpriced rags, and they give you a couple hundred bucks discount. Ripp off
Anonymous on 07/10/2009:
Wally, I've got to disagree with you there. NM carries premium brands, with outstanding customer service (yes, above complaint noted).
It doesn't appeal to everyone and it isn't targeted as such. This isn't a shop for those that want to squeeze a quarter till it screams.
NM group has done very well for Warburg Pincus who have uncanny business savvy and talent.
skelly39 on 07/10/2009:
They should have honored their promotion-plain and simple. That doesn't give you the right to go screaming at the first person who picks up the phone (I'm assuming that's what you did since they didn't "like (your) tone". You can be gracious and assertive at the same time, you know.
Lil123 on 07/28/2010:
VF-213, are you disagreeing because you work there? did you ever had to deal with their customer service? it's the worst!
skelly39, did you ever had to explain yourself 10 times to a indifferent and dismissive person on the other end?
gbani76 on 07/03/2014:
This same exact thing happened to me!! I spent $700 during a promotion and exchanged something that didn't fit. I was also told that I would get my gift card no problem. I got a $25 gift card that doesn't work! It was suppose to be $100. Several months later and about 15 or so calls to "customer service" and I'm still left with NOTHING! Neiman Marcus SUCKS! They have no customer service! Just a bunch of liars that say whatever they think will get the customer off the phone. I was never rude to any of them. I only wanted Neiman's to honor their promotion. I'm sure I will not be receiving my gift card that I'm entitled to and I've sadly wasted too much of my time trying to hold a dishonest company accountable. I will never ever again shop at Neiman's! Please don't fall for their "gift card" promotions. They are just a scam! I can't believe that they can get away with it!
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Negligence - A Private Club Claiming To Be A Retail Store
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WHITE PLAINS, NEW YORK -- Although their internet site advertises that this is a public retail store like its other branches and the mall entrances to the store give the sameimpression, the shop is run in the fashion of a private club having NO SIGNS POSTED. It is infamous for letting customers walk in, then verbally abuse them and refuse to sell them anything, so that the legitimate customers who once bought here often prefers to buy the merchandise offered at the WP branch from a competitor. There are only two addresses offered by the firm to file LEGITIMATE complaints. One is the fashion buying office entitled THE CORPORATE OFFICE. The other is the office at the home base which arranges fasion shows and parties in the branch stores, entitled THE PUBLIC RELATIONS OFFICE. It is obvious that any LEGITIMATE complaint to one of these offices will have been sent to an office not equipped to deal with them - possibly given to an entry-level clerk who may or may not be told to enter them into a database which would certainly never be read by anyone in the firm capable of responding to them. I am a collector of Royal Crown Deby Dinnerware, for which Nieman-Marcus is one of the authorized dealers all selling the same things at the same price. On Wed May 12 about 3pm, I was looking at their in-shop display of Derby Panel Green, which is palaced in a public area of the sales floor. A gent in a suit who never identified his rank in the branch store, eg security vs. managerial et al, began a verbally-abusive tirad directed at us from across the sales floor. Other customers could hear what he was saying but could not understand it. He never said specifically that the display was closed to customers or that Nieman-Marcus White Plains was not actually selling the line despite displaying it on the sales floor. I asked him if they had any other patterns besides Derby Panel Green. He became calmer, walked nearer and said "no". I pointed out two others in the display - Darley Abbey and Gold Avesbury. He waited around "behaving as a nuisance" until we left, clearly indicating that this branch was FORMALLY REFUSING to sell me anything. I then picked out a pair of pajamas in the basement, to be bearded at the point of sale by an equally arrogant person who did identify himself as a salesman of men's furnishings (at least he explained his position in the shop). At the point of getting ready to pay, he refused to accept either cash or the BG card, as do all other branches of Nieman Marcus, and went into a rant about being irritated about having one customer on a slow day, whom he had to turn away as "formally refusing to sell merchandise" because the customer had not, a month or more ago, applied for that particular HSBC Mastercard on which is emblazoned the NM logo! In other words, customers planning to buy the merchandise which NM is selling ARE free to buy it from the competitors and often at the same price. What the class action suit might demand is that the shop FORMALLY advertise itself as a PRIVATE CLUB on both its internet website and its entrances from the mall, explaining that their practice is to FORMALLY REFUSE TO SELL those customers not recognized by their totally unsupervised sales staff as having at least a month before applied for that specific HSBC Mastercard for which they are looking. In other words, the internet postings and the mall entrances pretending that the White Plains Nieman-Marcus is operated as a retail store open to the public CONSTITUTES NEGLIGENCE FOR FALSE ADVERTISING.
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Dunham16 on 05/20/2010:
"Beearded" is an old theatrical term meaning that someone has come over to you and either formally threatened your or formally insulted you. For example, in Gilbert and Sullivan's PRINCESS IDA, the title character claims that she has been threatened or insulted and reports this as being "bearded".
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NM Has Not Got [the] Product as They Advertise
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Rating: 1/51
NEW YORK, NEW YORK -- Unreliable! I've been shopping NM for & from catalogs. TERRIBLE. Website is never fully operational & in-sync with catalogs. I can't tell you how many times I've tried to order catalog items online & they are either out of product, product has not yet been released/delivered from vendor (so it's order ahead) or they're not even sure if they are going to get the product at all. I ordered a product over 3 months ago & I just got an email yesterday that said "sorry, we're not going to be getting your shoes in". Jewelry? Delay. Shoes? Who the heck knows if you'll get it. Walk in the store? If the way the sales people look at you is any indication, its questionable whether or not they're there to help you.

I've heard that fsession [has] a good collection and [delivers] orders very quickly with affordable price. I may try one time in this shop.
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Online Purchase
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Rating: 1/51
IRVING, TEXAS -- I placed an online order at the Neiman Marcus Site for a $115.00 bottle of Jo Malone cologne. When I received the shipment and opened the box, there was a raw unboxed, unsealed, unpacked bottle in a folded plastic bag. It was sold and shipped without a factory sealed box, as if it was a tester not for resale.

This was intended to be given as a gift. If I went into a Walmart, Kmart, CVS or even to a street vendor selling fakes, I would be sold a fragrance in a factory sealed and boxed product. It's not like I ordered a basket from Cracker Barrel but at least their cheese logs and snausages are individually wrapped and packaged in boxes.
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Worst Customer service and so snobby from a Louis Vuitton sales person
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Rating: 1/51
SHORT HILLS MALL, NEW JERSEY -- First I would like to start with that I have purchased a few bags from this store and I recently discovered a quality issue regarding one of my bags. I called ahead and asked what to do and was told to bring the bag in so they can take a look. So that is what I did. I was helped by a very pleasant young man, helpful and all but his partner looked at me ( I wasn't dressed to express) then whispered to the guy and said take the bag to the back to make sure its not fake while I am standing there and kept looking at me in a snobby way not friendly at all. The manager looked at the bag and it was cleared that it wasn't a fake... her words out loud were " so that we don't waist our time" to the manager. I felt insulted and when walking out there I was so upset about how she treated me.
One thing for sure is I will never buy a bag from there again.
Seriously she is only a sales person representing LV nothing more.
So not happy
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madconsumer on 09/10/2012:
did you have the original sales receipt?
melissa253 on 09/10/2012:
They all act like that because they can. They really don't care if you like it or not because if you won't ever come back to buy from them again, many more people will.
ticia232 on 09/11/2012:
Short Hills Mall where the Elitist work. It is sad that they still act this way. I remember back in '91, my high school choir had a performance there. My parents and I walked around because we had gotten there early and my dad got followed around the stores. My dad was wearing Salvation Army uniform (without the tunic) with epilates (things that they have to show rank) on his shoulders. When he asked why he followed? They answered, "Because your race normally steals things." I have NEVER been back there, even my senior year in choir, I told my teacher that I was NOT going back there.
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Louis Vuitton Repairs
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MCLEAN, VIRGINIA -- I had called NM about 3 months ago and asked to speak to someone at the LV accessories department, and a young woman answered, I asked her the guarantee on a LV bag, wallet and key chain I had purchased there 10 years ago, She told me they do repairs that were to be sent out and she would give me the price once I arrived at the store. Very cordial and nice over the phone.
Two days later I was in the area and thought I would drop of my LV to be sewn before the little tear got worse. I too was looked up and down, (I was dressed professionally for my job). And had to walk up to someone for assistance, This woman gave me a totally different story than the one I received over the phone. I walked in NM proud I was able to repair my LV that I care about and walked out with my head between my legs, I felt like I was about to cry. She was loud so I talked even lower to a whisper to get her to lower her volume, No she knew what I was trying to do and got louder. I finally just asked her to lower her voice, and she said this is the way I talk. I said that is not so I spoke with you over the phone and you were very pleasant. I said please, you are embarrassing me with your tone of voice. She ignored me and kept repeating herself as to why they would not repair my LV's. (because they were so old and the thread was hanging over an inch. And referred me to a shoe repair shop. I am afraid to visit and go window shop in that store anymore.
Not a happy customer, I will purchase and pay the extra tax when I am in CA. for a visit. When strangers ask where I got my LVs I tell them at the LV store in Tysons II, Do not go to Neiman Marcus. (Very rude and tacky)
I work in marketing and sales and Wow was I blown away! Go back to the basics and get more sales training!
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Mrs. V on 03/07/2010:
If she was being that loud and rude, then I would have walked over to another department and asked for a supervisor/manager. I would not have bothered to speak to her again.
maddy123 on 03/08/2010:
Thank you, Other customers were being helped at the time, and I was thinking in and out since I had called the day before, but boy was I disappointed. Yes I should have walked away for another associate. Something about her demeanor, was really irratating, Like a Miss know it all, like she was glad to be there but not for customer service.
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What is happening to Neiman Marcus in King of Prussia?
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KING OF PRUSSIA, PENNSYLVANIA -- Who would expect a sales person at Neiman Marcus to be nasty in designer sportswear or anywhere in the store? I have shopped there faithfully since the store opened. Who would expect a sales person there to have the demeanor of someone greeting the mourners at a funeral home? I must say this person did look out of place, and she was the only sales person in the store wearing khaki colored pants, rather than a dark color.

My previous experience in that department was to be put in a room and when I needed another size there was no one to get it for me because the sales person was "in the back". This was completely the opposite!

This woman put me in an empty dressing room and counted the items she placed there very carefully. It seemed as if she could see every move I made to the point I began to wonder if I was on candid camera. It was freaky! The split second I took off an item, she was knocking at the door asking to remove it. I tried an item that was a bit tight, and without opening the door, she asked if I want another size! When I looked out, she was either was hovering at the door or was staring at something at her work station next to the room. There was no sign in the room saying it had surveillance, but it sure felt that way!

I made the grave mistake of referring to a color as a light orange. I was rudely corrected and told it was called "mango". Then she had the audacity to tell me that among the two tops I handed her one wasn't the size brought in! Finally it was resolved, when figured out she was confused.

What a nightmare! Of course, there was no floor manager to be found. Who needs that? I will shop at Nordstrom in the future.
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Louis Vuitton in Neiman Marcus are snobs
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MCLEAN, VIRGINIA -- I took my sister to the Louis Vuitton section in Neiman Marcus last month to make a purchase. I wasn't dressed up that day and the black salesman looked at me up and down. He gave me an attitude problem from the start, so I asked him if he could show me a bag.

He goes, what bag? I pointed out the bag to him.

He goes, well you’ll just have to wait then. (He wasn’t helping anyone)

She goes, what are you doing you can’t get that for me?

He goes, are you actually going to buy that or you just want to see it?

I flipped out. I said, you know what you just lost a customer. I don’t need to sit here and be treated like this. I’m better off going to the real LV store, next door, and I walked out.

The Chanel section they cater you from head to toe at Neimans. Really, really nice. I don’t care if I’m not dressed right, if I have money I want to spend there you better cater to ME. You need my commission. I don’t need you, and the majority of the employees at Neimans in Virginia act like you need them. I then proceeded next door to the Louis Vuitton store that's not affiliated with Neiman Marcus to tell them my story, and they told me they've heard a lot of complaints from other customers about the same thing.
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Anonymous on 06/22/2009:
"He goes, are you actually going to buy that or you just want to see it?"

The correct response would have been: "It doesn't matter whether I am buying or not, since you are paid to show it to me if I want to see it."
MRM on 06/22/2009:
Right you are Ken, and along with the correct response, do a two-finger snap with the neck going side to side. Okay, girlfriend.
Anonymous on 06/22/2009:
Perfect answer, Ken. I HATE snooty sales people.
Anonymous on 06/22/2009:
right MRM, I was picturing that but just couldn't put it as eloquently as you
BokiBean on 06/22/2009:
That salesman is going to find out quickly that how a customer is dressed is not necessarily a clue to their purchasing power. And it will bite him in the rear end.
MRM on 06/22/2009:
Right you are Ms. Bean, don't judge a book by its cover.
BokiBean on 06/22/2009:
I don't know why, but I kept picturing Travis Barker when I wrote that Tons o'money, looks like a slob.
Anonymous on 06/22/2009:
I agree those people were snobby to you. Why would anyone though drop 500 to a grand on a hand bag. I will never understand this.
MRM on 06/22/2009:
I have a Louis Vuitton wallet as a gift, but I never use it. I dislike the decorations on the wallet.
BokiBean on 06/22/2009:
Any pricey item covered with a logo just turns me right off. Its like saying, "look at this, its expensive!".

I do like old vintage logos though. Nostalgia.
Ponie on 06/22/2009:
It's for reasons such as this that I don't go to NM. When my Sis last dragged me into the store at least three years back, she couldn't find anything worth their prices except for brand merchandise. I think Saks runs a close second.
Anonymous on 06/22/2009:
When I sold jewelry a few years back, there was a man who came in once a week to buy jewelry. He would wear t-shirts and dirty ripped jeans and a baseball cap. Each time he came in, he would buy thousands of dollars worth of jewelry. He was a very wealthy man, but you couldn't tell that just by looking at him. You can't judge someone by what they wear.
Skye on 06/22/2009:
Amen littleyaya. Like the old saying, you can't judge a book, by its cover.

At the animal hospital I worked at, the most well dressecd people were the least willing to pay for expensive treatments for their pets. While those who were not very well dressed, gave their arm and leg so to say, to pay for treatments their beloved pets may have required.
MRM on 06/22/2009:
The man is dress as a bum so that he won't get robbed. Smart man.
Skye on 06/22/2009:
I think the rudeness of the salesperson was appalling.
Anonymous on 06/22/2009:
I don't look like I can afford the expensive bags either because I do not dress flashy. However, looks can and DO deceive. :) Treat me right, I will spend. Treat me wrong, and well, there are many place who would love my money. :)

I love jewelry too, and have bought and sold some very expensive and gorgeous diamonds. I also worked in a pawn shop and boy it was like a candy store!
madconsumer on 06/22/2009:
I am sure this had to be race related.
Disaster Worker on 06/22/2009:
My father would always wear a straw hat and jeans. Being in Texas, you can just hear his Southern drawl. He wanted to buy a Nissan truck and picked out the one he wanted. The salesman asked how he wanted to finance the $20,000 truck (this was 1988 or thereabouts so $20,000 was a lot of money). Daddy asked if he could "just write them a check". The man looked at my father and chuckled, I assume thinking he didn't have the money. They called the credit union where we call banked, and they told him, to take his check. He was the largest depositor they had!

Don't ever assume.....
tinydancer89 on 07/19/2009:
I agree they tend to be incredibly snooty there, but I must ask why you said he was a black salesman and not just a salesman. that had nothing to do with the situation..
PepperElf on 07/19/2009:
tiny - I agree. the wording makes me wonder...

wonder if the real issue wasn't that the man looked him/her up & down, but that it was a black man doing it
Daniella on 09/10/2012:
I didn't dress up either, went to the Nieman Marcus shorthills mall LV one and I have bought 3 bags from them. Went to ask something about my one bag, showed it to them and the one lady whispered to the guy to take it to the back to make sure it wasn't fake. She then looked at me as if I was I guess not classy enough .... was the worst experience and feeling I ever got. I will never shop there again.
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Refused A Refund By Neiman Marcus, Because They Sold Me A Fake
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I will never shop on Neiman Marcus online again. I bought a coat from them that I wanted to return, only to be refused a refund because Neiman Marcus claims that the jacket I bought from them isn't a Neiman Marcus merchandise. Well, now I am out $2500, for no reason. Maybe this hasn't happened to you yet, but if you are okay with the odd chance that Neiman's will not allow you to make a return, because the merchandise you bought from them isn't a Neiman Marcus merchandise - go ahead and continue to shop there.

As for me, as a loyal customer for years and years who have been treated like a criminal, I will never shop there again.
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tnchuck100 on 05/20/2008:
I would never spend $2500 for anything sight unseen. I got to touch it first!
tander on 05/20/2008:
What is the coat made out of? Gold!
Anonymous on 05/20/2008:
Did the jacket still have the neiman tag on it? The clothing items that I have purchased from an online retailer always had the store tag on it.
madconsumer on 05/21/2008:
where is the receipt?
Slimjim on 05/21/2008:
Why are you returning it? Is it not what you ordered? How do they know it's not a NM sold item? Have you already shipped it back to them or brought it back to a location? Are they saying that it's not the coat they shipped? Where is the receipt and didn't the jacket have tags on it like mention above?
DebtorBasher on 05/21/2008:
If you're going to dish out that much money for any type of clothing, it's best to do so at a store where you can see what you are buying.

Also, if they claim this is not their coat, go back online and print up the ad (I'm guessing there was a photo of it) and send it to them as well WITH a copy of your confirmation of your order.

What was the reason for the return? Did it not fit, did you only need to wear it once to impress someone, was it not what they advertised online?
yoke on 05/21/2008:
madconsumer, why would she have a receipt. Some feel that they do not need a receipt to return something, that since they are loyal customers the store is supposed to take their word that it was bought there. LOL
cherpep on 05/21/2008:
Just checked the Neiman Marcus return policy - absolutely no mention of a receipt required with every purchase. Crazy, huh? Criminals must be lined up outside their door.

boycott - do you still have the original shipping packaging and documentation? Wouldn't this be proof enough for the return? If the store doesn't accept the return, did you try returning via mail?
Anonymous on 05/21/2008:
And it begins.
Anonymous on 05/22/2008:
I dunno. The experience of shopping at Neiman Marcus is why many people pay 50-100% more for comparable items. Doing the online version from the comfort of one's ratty easy chair negates any expectation of 'experience'. Is sitting at home, punching the mouse button on a picture as rewarding, or as safe? Yet, people want to sit at home in their scivvies as they shop online...and expect better than they get.
boycottneimanmarcus on 05/22/2008:
The coat I got from Neiman Marcus's Bergdorf Goodman online was a Dolce and Gabbana coat that was normally $4500. I compared the price of that coat in both Neiman Marcus online and Bergdorf Goodman online, and for some strange reason, it was cheaper in their Bergdorf website by $1000. Furthermore, I went to the D&G store and department stores, and they all sold at $3500. That's why I bought it online at Neiman Marcus's Bergdorf Goodman online site.

The reason why they refused my return is because they said that the coat which I bought is not a Neiman Marcus merchandise. They didn't offer any more explanation, and insincerely apologized and "told me that they can only understand my disappointment." They wouldn't say anything to me, because it would be giving me, the consumer more information and possibly more reasons to counteract with more complaint or a suit.

Thinking about the situation, I can only speculate that the warehouse staff at Neiman Marcus is doing something fishy, like stealing merchandise or replacing real merchandise with fake merchandise - I mean, have you ever wonder where sellers on eBay are getting new and authentic designer merchandise and selling it at half the cost.

I really don't know what's happening, but whatever it is, it's fishy - and the VP of Customer Care, Terry Gradidge doesn't want to do anything about it, because that would be real work.

So if you look at what happened to me, and speculate why this happened, you can understand why I would never shop at Neiman Marcus online again. I just don't know what they are up to... I cannot trust them... and rather frankly, I don't deserve to be treated like this, as a former loyal customer.

The thing is this - I'm not going to get my money back from them, so I've made it my part time hobby to let everyone know about Neiman Marcus's return policy. I've started an online site that will do just that, and I will launch it Thanksgiving, right before the the busy shopping season.

One more thing, I'm not against online shopping. I've never had any problem with Saks, for example. And just so you know that Neiman Marcus is really scummy, when you return something to Saks, bought online, you get your money back almost right away. In fact, you can even make online returns in their bricks and mortar stores. With Neiman Marcus, they hold on to your return up to a month before they actually credit it back to you. Talk about your reputed customer service? Neiman Marcus is so full of hot air.

One more thing - I have all the documentation, or at least I used to. I sent it all to Neiman Marcus when I originally returned the coat back to them. When they sent me back my coat and told me that the coat I bought wasn't their merchandise, they didn't even return back to me my original receipt. As far as they see it, it's an open and shut case. Like I said, they won't disclose to me why they decided that this coat I bought from them isn't a Neiman Marcus merchandise. All I know is that I bought the coat from them, I received it from them, and then I returned it back to them. Why they won't stand behind what they sold means that they can never be trusted.
ashley on 11/06/2014:
Hello I would love to see your website on returns about NM. I am going to return new items I bought from NM. I am a bit worried about all the designer items I bought from them.
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