Louis Vuitton Repairs
MCLEAN, VIRGINIA -- I had called NM about 3 months ago and asked to speak to someone at the LV accessories department, and a young woman answered, I asked her the guarantee on a LV bag, wallet and key chain I had purchased ... read full review2 Replies - Latest reply on 03/08/2010
CHICAGO, ILLINOIS -- Flat on my back with herniated disks, I ordered some clothing from Neiman Marcus' catalog. I paid $53.00 extra to have overnight delivery. It was to be deliveryed by FedEx on Friday, December 21, 2007. When it did not arrive on that date, I tracked it online and also spoke to a FedEx agent. She first claimed it was "weather," and then when I told her the tracking indicated it was in my city and the weather was clear, she then said, "the driver has too many deliveries since it's Christmas." I was told it would be delivered either Saturday or Monday. Not exactly overnight delivery.
3 Replies - Latest reply on 12/21/2007Add reply
I then called Neiman Marcus and spoke to Ann who put me on hold for a minute, came back and said she would refund the $53.00 for overnight delivery. She was charming. It's not Neiman Marcus' fault that FedEx can't deliver, but they take the reponsibilility for it. I'm impressed.
ONLINE, VIRGINIA -- What's on the website when I put the order.
1 Replies - Latest reply on 01/17/2014Add reply
Gift Card's value doubles when purchase includes at least one regular-priced Apparel item and one regular-priced item from either Shoes or Bags.
when I got the gift card it did not double its value and their saying is shoes has to be Man size or Woman size not toddler size.
whatever, Neiman Marcus always find ways to trick customers with hundreds of excuses. Neiman Marcus sucks!!!
IRVING, TEXAS -- I placed an online order at the Neiman Marcus Site for a $115.00 bottle of Jo Malone cologne. When I received the shipment and opened the box, there was a raw unboxed, unsealed, unpacked bottle in a folded plastic bag. It was sold and shipped without a factory sealed box, as if it was a tester not for resale.
This was intended to be given as a gift. If I went into a Walmart, Kmart, CVS or even to a street vendor selling fakes, I would be sold a fragrance in a factory sealed and boxed product. It's not like I ordered a basket from Cracker Barrel but at least their cheese logs and snausages are individually wrapped and packaged in boxes.
PARAMUS -- Neiman Marcus - Be aware of refused returns! I had returned some of my online purchased item at the store but 2 weeks later received 2 items back with the letter stating that the labels have been removed. I inspected items and found that all labels were there. After contacting customer service I was told that size labels were cut-off - Not only I did not cut them off, I did not even see that they were missing since I intended to return these items. for all I know it could be how they shipped it to me, or it could have been someone else's returns.
1 Replies - Latest reply on 07/27/2010Add reply
Will never shop at this store again!!
About a year ago I ordered a gold plated silverware set from Wallace. Wallace used to be a reliable vendor of silver products. I did not know they had been bought out by a Chinese company.
2 Replies - Latest reply on 02/21/2008Add reply
The silverware was not plated but had a thin "wash" of gold which wore off in high use areas, such as the back of the spoon where it rests on the table and the ends of the fork tines.
When I called customer no-service, I was told that faulty goods could only be returned for 90 days from purchase. Of course, it takes longer than that for the gold to wear off.
Before Neiman Marcus was bought, their service was impeccable. Now it is rotten. Looking in their catalog, most silverware and silver items come from Wallace (CHINA). Since they (NM) acted so cavalierly, I will not deal with them again.
Also, I think companies should state that goods come from China so that customers who do not wish to purchase Chinese goods can pass them by.