Negligence - A Private Club Claiming To Be A Retail Store
WHITE PLAINS, NEW YORK -- Although their internet site advertises that this is a public retail store like its other branches and the mall entrances to the store give the sameimpression, the shop is run in the fashion of a private club having NO SIGNS POSTED. It is infamous for letting customers walk in, then verbally abuse them and refuse to sell them anything, so that the legitimate customers who once bought here often prefers to buy the merchandise offered at the WP branch from a competitor. There are only two addresses offered by the firm to file LEGITIMATE complaints. One is the fashion buying office entitled THE CORPORATE OFFICE. The other is the office at the home base which arranges fasion shows and parties in the branch stores, entitled THE PUBLIC RELATIONS OFFICE. It is obvious that any LEGITIMATE complaint to one of these offices will have been sent to an office not equipped to deal with them - possibly given to an entry-level clerk who may or may not be told to enter them into a database which would certainly never be read by anyone in the firm capable of responding to them. I am a collector of Royal Crown Deby Dinnerware, for which Nieman-Marcus is one of the authorized dealers all selling the same things at the same price. On Wed May 12 about 3pm, I was looking at their in-shop display of Derby Panel Green, which is palaced in a public area of the sales floor. A gent in a suit who never identified his rank in the branch store, eg security vs. managerial et al, began a verbally-abusive tirad directed at us from across the sales floor. Other customers could hear what he was saying but could not understand it. He never said specifically that the display was closed to customers or that Nieman-Marcus White Plains was not actually selling the line despite displaying it on the sales floor. I asked him if they had any other patterns besides Derby Panel Green. He became calmer, walked nearer and said "no". I pointed out two others in the display - Darley Abbey and Gold Avesbury. He waited around "behaving as a nuisance" until we left, clearly indicating that this branch was FORMALLY REFUSING to sell me anything. I then picked out a pair of pajamas in the basement, to be bearded at the point of sale by an equally arrogant person who did identify himself as a salesman of men's furnishings (at least he explained his position in the shop). At the point of getting ready to pay, he refused to accept either cash or the BG card, as do all other branches of Nieman Marcus, and went into a rant about being irritated about having one customer on a slow day, whom he had to turn away as "formally refusing to sell merchandise" because the customer had not, a month or more ago, applied for that particular HSBC Mastercard on which is emblazoned the NM logo! In other words, customers planning to buy the merchandise which NM is selling ARE free to buy it from the competitors and often at the same price. What the class action suit might demand is that the shop FORMALLY advertise itself as a PRIVATE CLUB on both its internet website and its entrances from the mall, explaining that their practice is to FORMALLY REFUSE TO SELL those customers not recognized by their totally unsupervised sales staff as having at least a month before applied for that specific HSBC Mastercard for which they are looking. In other words, the internet postings and the mall entrances pretending that the White Plains Nieman-Marcus is operated as a retail store open to the public CONSTITUTES NEGLIGENCE FOR FALSE ADVERTISING.