Feedburner count

Neiman Marcus

Star Empty star Empty star Empty star Empty star
15 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Neiman Marcus Sales Promotions
Posted by Denverpat on 07/09/2009
My situation involves a Neiman Marcus promotion.

In early 2009, I purchased $750.00 worth of non-sale merchandise from Neiman Marcus during a promotion.

According to the promotion, if you purchased $500.00 worth of merchandise you would get a gift card for $100.00 in 90 days. If you purchased $750.00 worth of merchandise the gift card was increased to $200.00 and so on.

When my belt arrived (one of the items which I purchased) it was damaged. I contacted Neiman Marcus and explained that I wanted to exchange the damaged belt for a new belt. But, I wanted to know if I would lose my gift card as a result of exchanging the gift card. I was told no.

Months later, I did not get my gift card, so I contacted Neiman Marcus.

I was told the exchange changed the date that I would receive the gift card.

When I was notified that I had gotten my gift card the amount was only $100.00. I contacted Neiman Marcus and they said they were sorry. It was an error. The gift card should have been $200.00. They would issue me a second gift card.

But, the second gift was never issued. I kept calling. And, each time I called the customer service people said they were sorry and they were sending my complaints to the executive offices. They said the executive office would take care of the gift card.

Finally, on June 29, 2009, I spoke with someone from the executive office. She said the problem with the gift card was because of the customer service people. She said that she would get the gift card issued to me immediately. And, if I didn't hear from her by 3:00 pm on June 30, 2009, to contact her

By July 7, 2009, I still hadn't heard from her, so I called. She was snotty and rude. She said that she couldn't do anything about my gift card being delayed. She said she didn't know when it would be issued. I told her that I was pretty frustrated (this was my 10th or 11th call about the gift card) and I didn't understand what was holding the gift card. She said she didn't like my tone and I told her that I didn't like Neiman Marcus offering promotions that they didn't honor.

She told me that she would get back to me when she knew something and the conversation was terminated. Later that day (July 7, 2009)) she called me with a gift card number. The amount was for $100.00.

On July 9, 2009, I tried to use the gift card and it did not work.

I called the customer service people and was put on hold for 35 minutes.

The first girl I spoke with said she didn't like my tone and told me to talk to her manager, Gerard Perez. Mr. Perez explained that my gift card had a zero balance on it. He didn't know why it had a zero balance on it, but he would have to send the card to the exeuctive offices to find out.

And I am right back to where I began. I strongly urge consumers not to be a patsy like me and fall for these phony promotions that Neiman Marcus offers.

The pleasant customer service people are there to give the impression that they are taking care of the problem. But nothing could be further from the truth. It is a smokescreen.

I have spent months trying to resolve this issue and finally realized that Neiman Marcus has (and had) no intention of resolving this situation.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-07-10:
oh yeah a great deal, you blow 750 bucks on overpriced rags, and they give you a couple hundred bucks discount. Ripp off
Posted by Anonymous on 2009-07-10:
Wally, I've got to disagree with you there. NM carries premium brands, with outstanding customer service (yes, above complaint noted).
It doesn't appeal to everyone and it isn't targeted as such. This isn't a shop for those that want to squeeze a quarter till it screams.
NM group has done very well for Warburg Pincus who have uncanny business savvy and talent.
Posted by skelly39 on 2009-07-10:
They should have honored their promotion-plain and simple. That doesn't give you the right to go screaming at the first person who picks up the phone (I'm assuming that's what you did since they didn't "like (your) tone". You can be gracious and assertive at the same time, you know.
Posted by Lil123 on 2010-07-28:
VF-213, are you disagreeing because you work there? did you ever had to deal with their customer service? it's the worst!
skelly39, did you ever had to explain yourself 10 times to a indifferent and dismissive person on the other end?
Close commentsAdd reply

Louis Vuitton in Neiman Marcus are snobs
Posted by Dimple on 06/22/2009
MCLEAN, VIRGINIA -- I took my sister to the Louis Vuitton section in Neiman Marcus last month to make a purchase. I wasn't dressed up that day and the black salesman looked at me up and down. He gave me an attitude problem from the start, so I asked him if he could show me a bag.

He goes, what bag? I pointed out the bag to him.

He goes, well you’ll just have to wait then. (He wasn’t helping anyone)

She goes, what are you doing you can’t get that for me?

He goes, are you actually going to buy that or you just want to see it?

I flipped out. I said, you know what you just lost a customer. I don’t need to sit here and be treated like this. I’m better off going to the real LV store, next door, and I walked out.

The Chanel section they cater you from head to toe at Neimans. Really, really nice. I don’t care if I’m not dressed right, if I have money I want to spend there you better cater to ME. You need my commission. I don’t need you, and the majority of the employees at Neimans in Virginia act like you need them. I then proceeded next door to the Louis Vuitton store that's not affiliated with Neiman Marcus to tell them my story, and they told me they've heard a lot of complaints from other customers about the same thing.
Read 21 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-06-22:
"He goes, are you actually going to buy that or you just want to see it?"

The correct response would have been: "It doesn't matter whether I am buying or not, since you are paid to show it to me if I want to see it."
Posted by MRM on 2009-06-22:
Right you are Ken, and along with the correct response, do a two-finger snap with the neck going side to side. Okay, girlfriend.
Posted by Anonymous on 2009-06-22:
Perfect answer, Ken. I HATE snooty sales people.
Posted by Anonymous on 2009-06-22:
right MRM, I was picturing that but just couldn't put it as eloquently as you
Posted by BokiBean on 2009-06-22:
That salesman is going to find out quickly that how a customer is dressed is not necessarily a clue to their purchasing power. And it will bite him in the rear end.
Posted by MRM on 2009-06-22:
Right you are Ms. Bean, dont judge a book by its cover.
Posted by BokiBean on 2009-06-22:
I don't know why, but I kept picturing Travis Barker when I wrote that reply..lol Tons o'money, looks like a slob.
Posted by Anonymous on 2009-06-22:
I agree those people were snobby to you. Why would anyone though drop 500 to a grand on a hand bag. I will never understand this.
Posted by MRM on 2009-06-22:
I have a Louis Vuitton wallet as a gift, but I never use it. I dislike the decorations on the wallet.
Posted by BokiBean on 2009-06-22:
Any pricey item covered with a logo just turns me right off. Its like saying, "look at this, its expensive!".

I do like old vintage logos though. Nostalgia.
Posted by Ponie on 2009-06-22:
It's for reasons such as this that I don't go to NM. When my Sis last dragged me into the store at least three years back, she couldn't find anything worth their prices except for brand merchandise. I think Saks runs a close second.
Posted by Anonymous on 2009-06-22:
When I sold jewelry a few years back, there was a man who came in once a week to buy jewelry. He would wear t-shirts and dirty ripped jeans and a baseball cap. Each time he came in, he would buy thousands of dollars worth of jewelry. He was a very wealthy man, but you couldn't tell that just by looking at him. You can't judge someone by what they wear.
Posted by Skye on 2009-06-22:
Amen littleyaya. Like the old saying, you can't judge a book, by it's cover.

At the animal hospital I worked at, the most well dressecd people were the least willing to pay for expensive treatments for their pets. While those who were not very well dressed, gave their arm and leg so to say, to pay for treatments their beloved pets may have required.
Posted by MRM on 2009-06-22:
The man is dress as a bum so that he wont get robbed. Smart man.
Posted by Skye on 2009-06-22:
I think the rudeness of the salesperson was appalling.
Posted by Anonymous on 2009-06-22:
I don't look like I can afford the expensive bags either because I do not dress flashy. However, looks can and DO deceive. :) Treat me right, I will spend. Treat me wrong, and well, there are many place who would love my money. :)

I love jewelry too, and have bought and sold some very expensive and gorgeous diamonds. I also worked in a pawn shop and boy it was like a candy store!
Posted by madconsumer on 2009-06-22:
i am sure this had to be race related.
Posted by Disaster Worker on 2009-06-22:
My father would always wear a straw hat and jeans. Being in Texas, you can just hear his Southern drawl. He wanted to buy a Nissan truck and picked out the one he wanted. The salesman asked how he wanted to finance the $20,000 truck (this was 1988 or thereabouts so $20,000 was a lot of money). Daddy asked if he could "just write them a check". The man looked at my father and chuckled, I assume thinking he didn't have the money. They called the credit union where we call banked, and they told him, to take his check. He was the largest depositor they had!

Don't ever assume.....
Posted by tinydancer89 on 2009-07-19:
i agree they tend to be incredibly snooty there, but i must ask why you said he was a black salesman and not just a salesman. that had nothing to do with the situation..
Posted by PepperElf on 2009-07-19:
tiny - i agree. the wording makes me wonder...

wonder if the real issue wasn't that the man looked him/her up & down, but that it was a black man doing it
Posted by Daniella on 2012-09-10:
I didn't dress up either, went to the Nieman Marcus shorthills mall LV one and I have bought 3 bags from them. Went to ask something about my one bag, showed it to them and the one lady whispered to the guy to take it to the back to make sure it wasn't fake. She then looked at me as if I was I guess not classy enough .... was the worst experience and feeling I ever got. I will never shop there again.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Playing Words Game to Deny a Gift Card Promotion
Posted by Kevintong81 on 01/15/2014
ONLINE, VIRGINIA -- What's on the website when I put the order.

Gift Card's value doubles when purchase includes at least one regular-priced Apparel item and one regular-priced item from either Shoes or Bags.

when I got the gift card it did not double its value and their saying is shoes has to be Man size or Woman size not toddler size.
whatever, Neiman Marcus always find ways to trick customers with hundreds of excuses. Neiman Marcus sucks!!!
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by FoDaddy19 on 2014-01-17:
Actually it's not uncommon at all for sales involving shoes to not include certain variety of shoes, kids shoes especially.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Online Purchase
Posted by Jaughnn on 11/25/2013
IRVING, TEXAS -- I placed an online order at the Neiman Marcus Site for a $115.00 bottle of Jo Malone cologne. When I received the shipment and opened the box, there was a raw unboxed, unsealed, unpacked bottle in a folded plastic bag. It was sold and shipped without a factory sealed box, as if it was a tester not for resale.

This was intended to be given as a gift. If I went into a Walmart, Kmart, CVS or even to a street vendor selling fakes, I would be sold a fragrance in a factory sealed and boxed product. It's not like I ordered a basket from Cracker Barrel but at least their cheese logs and snausages are individually wrapped and packaged in boxes.
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Customer service and so snobby from a Louis Vuitton sales person
Posted by Dianesolo1 on 09/10/2012
SHORT HILLS MALL, NEW JERSEY -- First I would like to start with that I have purchased a few bags from this store and I recently discovered a quality issue regarding one of my bags. I called ahead and asked what to do and was told to bring the bag in so they can take a look. So that is what I did. I was helped by a very pleasant young man, helpful and all but his partner looked at me ( I wasn't dressed to express) then whispered to the guy and said take the bag to the back to make sure its not fake while I am standing there and kept looking at me in a snobby way not friendly at all. The manager looked at the bag and it was cleared that it wasn't a fake... her words out loud were " so that we don't waist our time" to the manager. I felt insulted and when walking out there I was so upset about how she treated me.
One thing for sure is I will never buy a bag from there again.
Seriously she is only a sales person representing LV nothing more.
So not happy
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2012-09-10:
did you have the original sales receipt?
Posted by melissa253 on 2012-09-10:
They all act like that because they can. They really don't care if you like it or not because if you won't ever come back to buy from them again, many more people will.
Posted by ticia232 on 2012-09-11:
Short Hills Mall where the Elitist work. It is sad that they still act this way. I remember back in '91, my high school choir had a performance there. My parents and I walked around because we had gotten there early and my dad got followed around the stores. My dad was wearing Salvation Army uniform (without the tunic) with epilates (things that they have to show rank) on his shoulders. When he asked why he followed? They answered, "Because your race normally steals things." I have NEVER been back there, even my senior year in choir, I told my teacher that I was NOT going back there.
Close commentsAdd reply

Broken Glass in Iced Tea Swallowed
Posted by Su1 on 01/02/2011
DALLAS, TEXAS -- On October 30, 2010 I had lunch in the Café at Neiman Marcus with two friends. After sipping my tea from a straw I bit down on something hard that was not ice. I spit the piece out and it was broken glass. After trying to get the attention of our waiter who continued to ignore us, my girlfriend got up and brought the café manager over who confirmed it was glass. He removed our tea glasses and we were brought new glasses of tea. After having more tea, I looked in my glass and saw another piece of glass at the bottom just as my other friend started coughing and gagging. Apparently she had just swallowed a piece of glass that had become logged in her throat. It took quite some time to get anyone to come back to our table and she took off to the ladies room to see if there was any more glass stuck in her throat. While she was away, I looked in my other friend’s tea and there was another piece of glass at the bottom of her tea. We finally got the manager to come back to the table, handed him the other 3 pieces and he once again confirmed what it was broken glass. We sat and sat waiting for someone to come and take a report about the incident.

Finally, someone from “customer service” arrived and took our names and statements. We requested to talk to the store manager as our friend that had swallowed the glass was still in pain and coughing. She was visiting from Germany and staying with my other friend. Another long wait and we got to speak with the store merchandise manager and another gentleman. The entire time we felt like we were treated like criminals. They told us we could go to a Care Now to get our friend checked out but when we finally found the facility, they refused to see her as they did not have the equipment to check out her throat. After playing telephone tag with Neiman’s we decided to take her to the nearest ER to have her checked as she was still in pain and coughing. Neiman’s said they couldn’t guarantee payment, however, we felt it was their responsibility to pay the bill. We spent several more hours at the ER where they did not see any more glass stuck in her throat but there was obvious damage to her throat from the other glass. Our friend from Germany did not have any insurance so my other friend has paid for her ER visit.

We filed a complaint with their insurance company for the bill but Liberty Mutual denied the claim saying there was no proof! The store manager refuses to talk to us, a letter to the President and CEO of Neiman’s has been ignored and calls to their legal department are not returned. Meanwhile, my friend is out at least $1,000 for their negligence. What to do now?
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2011-01-02:
Call your local BAR for a name of a personal injury attorney, or just look up one in the phone book. Don't waste your time trying to do it yourself, they will just give you the run around as you can see already.
Posted by Skye on 2011-01-02:
That's terrible. It makes me wonder if someone had been scooping ice, that a glass had broken, and now there is glass in the ice cooler. Then when they filled your glasses, the broken glass shards ended up in your drinks.

As throwback posted, find a personal injury lawyer that handles these types of claims. I wish you all the best of luck.
Posted by trmn8r on 2011-01-02:
With the evidence you found, it is hard to imagine they couldn't figure out within a few minutes what was contaminated. The ~right~ thing to do would have been for them to cover that bill. As things turned out, you will have to entice them to do the right thing. ):
Posted by bcd on 2011-01-02:
After the initial complaint, the café manager was negligent by not immediately halting all beverage sales until the source of the broken glass was determined.
Posted by Nate. on 2011-01-02:
I would contact a lawyer. You are not going to get anywhere with them based on what they have done so far.
Close commentsAdd reply

Lousy Store Policies and Snooty Salesclerks
Posted by on 09/14/2010
HONOLULU, HAWAII -- Please join me in boycotting neiman marcus if you've had similar shopping experiences...

first, their "price match" policy sucks. I bought a pair of jeans for $168. found the same pair online on sale for $99. whether or not the $99 sale price was found on neiman marcus online or any other online merchant shouldn't be an issue; doesn't it make sense for them to honor the sale price and refund the difference? if they don't, I'll just shop online from now on, meaning they've lost a very good customer. every customer they lose means lower sales. eventually they'll alienate enough customers like liberty house did with their lousy store policies and go out of business. just watch and see. it's just a matter of time. who wants to bet? secondly, what's with all the snooty salesclerks? I'm local so I dress local, meaning shorts and a t-shirt. I want to be comfortable when I shop. the salesclerk are dressed impeccably, but so what? don't they make minimum wage plus commission? I'm not intimidated by the prices. I've bought $500 dress shirts. hell, I'd spend $1,000 on a shirt if I totally loved it. bet they can't! so there! just disgusted.

similar stories? please share. and then boycott neiman marcus!!!!
Read 21 RepliesAdd reply

User Replies:Close comments

Posted by Weedwhacked on 2010-09-14:
Online prices never qualify for price matches at any store!
Posted by Anonymous on 2010-09-14:
Posted by Venice09 on 2010-09-15:
If you can spend a thousand dollars on a shirt, why would you argue over a price match amounting to $69? I'm not going to bother looking up their price matching policy, but the only bet I'm willing to take is that it does not apply to online purchases.
Posted by bob932304 on 2010-09-15:
You either shop online or in a regular store - prices are different. I don't of any bricks-and-mortar store that will match an online price at their own website or any other store's websit. This isn't just Neiman Marcus.
Posted by Anonymous on 2010-09-15:
@venice09: it's not the $69, it's the principle. just because i have the money to afford a $1,000 shirt doesn't mean i want to pay an extra $69 for a pair of jeans if i don't have to. it's because i'm smart that i have the means to afford these things. you completely missed my point.

@bob932304: in fact, neiman marcus would honor the sale price had it been their online store that i found the sales price. it was actually on the website of the brand of jeans that i bought that i found the sales price. nordstrom is excellent in this matter and has price-matched in similar situations. my point is that no matter where the cheaper price is found, neiman marcus should honor it because they've now lost me as a customer. i will no longer step in their store, but rather search online and it won't be on their online store. they will forgo my future dollars for refusing to understand my point and refund me the $69. people, it's the principle. ever heard of excellent customer service?
Posted by Anonymous on 2010-09-15:
@dryad: and your point is?
Posted by Venice09 on 2010-09-15:
Didn't miss your point at all, disgusted. It's just that people who make that point appear to be greedy. I'm not saying you are greedy. It's just the way it appears.
Posted by Anonymous on 2010-09-15:
I have a feeling that the type of people that shop at Neiman Marcus will continue to shop there. They probably don't care that much about comparison shopping. If they did, they wouldn't be shopping there at all. We don't have a Neiman Marcus in my area, so I guess it won't be a problem for me. I do agree that Nordstrom has great customer service though.
Posted by jktshff1 on 2010-09-15:
+100 Dryad
Posted by PepperElf on 2010-09-15:
"whether or not the $99 sale price was found on neiman marcus online or any other online merchant shouldn't be an issue; "

Um wrong. it matters where you found the sales price.

and most store websites even say that they cannot price match the online sales to in store prices

1) Found it on their website? Sorry but website pricing WILL be different than store pricing. MOST stores do this because the online store and the brick/mortar store are two separate entities with different storage

online, they have a giant warehouse so they can store extra.... thus they can sell it for cheaper
at the physical store they have a LIMITED storage which means they can't stock giant amounts of every item ... so they can't offer the same prices

2) Other stores online - same thing.
Posted by rockfishing on 2010-09-15:
I am horrified that Neimam Marcus would do such a thing and will never buy another thing from them.
Posted by Venice09 on 2010-09-15:
My curiosity got the best of me so checked the website but couldn't find a price matching policy. Why would I be persuaded to boycott a store just because a customer thinks it should honor a non-existent policy? I don't think too many people will be jumping on the boycotting bandwagon in this case. There are reasons online prices are lower, and I don't know of any store that matches an online price, and certainly not the online price of another retailer.
Posted by clutzycook on 2010-09-15:
I witnessed a similar thing at TRU last week. The customers in front of me were asking the clerk if they still price matched with their online price in-store. The clerk said that they didn't. Fortunately the customer didn't raise a fuss but my first thought was that I have never seen a brick and mortar store match the price of their online counterpart.
Posted by Anonymous on 2010-09-16:
@singsing: that's where you're wrong. just because i have money and can afford to shop at neiman marcus doesn't mean i want to throw away money...

@pepperelf: you didn't read my comment carefully. neiman marcus does IN FACT price-match their in-store prices with online prices. your comment on online vs. store pricing may be so where you live, but it's not so here in honolulu. i've also shopped both louis vuitton online and at the ala moana center. in fact, the in-store prices are actually cheaper than the online prices. how do you explain that? and everything i purchase online from nordstrom is the same price in-store here.
@rockfishing: like your sarcasm!
@venice09: no, neither neiman marcus nor nordstrom advertise a price-match policy, but both of them have them in place. i happened to read about it and now always ask. try calling their toll-free number and ask yourself. re online vs. in-store pricing: see @pepperelf above. don't assume that the way things are where you live is the same every where; things are definitely handled differently in hawaii.
@clutzycook: see @pepperelf above.

the other more poignant issue is the snotty salesclerks...@venice09: i don't know where you live, but people in hawaii don't get all dressed up to go shopping, but for some reason, the salesclerks---even tho they're often local and non-white---have this stinky attitude and treat you as if you can't afford their merchandise. why would i walk in their store for then? don't they want to sell me their goods? venice09, maybe you're white, attractive and dress well, so you're treated with respect and are given lots of attention when you walk in to high-end stores. i'm an average looking local chinese-american and we aren't treated as well, yes, even in hawaii. i've even been ignored by salesclerks who kiss-ass to the white customers. that really pisses me off and i never go back.
Posted by Anonymous on 2010-09-16:
disgusted, you misunderstood. I wasn't talking about you. The people I am referring to are the people that have so much money they really don't need to worry about where they do or don't shop. When they see something, they buy it. There are many people like that out there in the Neiman Marcus world--you excluded. There are exceptions to every rule.
Posted by Venice09 on 2010-09-16:
I wouldn't shop at a store that had hidden policies only for people who ask. Where did you read about this price matching policy? Maybe the information is incorrect.

I'm sorry that you think your appearance is excluding you from this policy that may or may not exist. I've been to Hawaii, but only as a tourist, so I doubt the service I received was affected by my appearance. I live in New York and am rarely well dressed, which sometimes causes me to receive less attention from salespeople. But I can't say that a store ever refused to honor its policy just because they didn't like the way I looked.
Posted by Anonymous on 2010-09-16:
Okay, I found a couple of web sites for you:

It looks like Nordstrom does price match, but NM does not, according to the women on this blog anyway (2nd web address). There were several replies that said they do not--all shoppers at NM. I could find nothing on the NM site regarding this one way or the other.

Posted by PepperElf on 2010-09-16:
You do realize NM has sales that are listed as "Online Only" yes?

A lot of them actually. I searched for "online only" specifically at their site (using google) and found over 600 hits. That means over 600 times they've used the phrase "online only" for an online sale

online only means... well online only.

as for why you sometimes find things available cheaper in store?
simple. Some items are priced lower imply to get rid of them if they weren't selling, or if they had few left and more popular merchandise is being placed out.

that's why stores have clearance racks too.

as for my search i'll make it simple for you
eh... gotta tiny URL that link so it doesn't stretch the page out lol

Posted by shootingstar1284 on 2010-09-16:
disgusted shopper, per your first comment:

@bob932304: in fact, neiman marcus would honor the sale price had it been their online store that i found the sales price. it was actually on the website of the brand of jeans that i bought that i found the sales price.

you resolved your own issue. Per your own admission, NM would have price matched their own website (though I am unaware of many places that do PM online prices), but you state that you found the price on the website of the jeans brand. That's outside of the scope of their policy, and you're not entitled to the price match.
Posted by Venice09 on 2010-09-16:
Exactly, shootingstar.
Posted by Mary on 2014-03-08:
NM is getting worse and worse.
They have morons who work there, who don't care or have any understanding how to treat customers. Management is very unprofessional and rude. No class whatsoever. Can't find items, lazy, rude, stupid.... they are loosing their business because other stores have better stuff, selections and policies.
Close commentsAdd reply

Neiman Marcus - beware of refused returns
Posted by Lil123 on 07/19/2010
PARAMUS -- Neiman Marcus - Be aware of refused returns! I had returned some of my online purchased item at the store but 2 weeks later received 2 items back with the letter stating that the labels have been removed. I inspected items and found that all labels were there. After contacting customer service I was told that size labels were cut-off - Not only I did not cut them off, I did not even see that they were missing since I intended to return these items. for all I know it could be how they shipped it to me, or it could have been someone else's returns.
Will never shop at this store again!!
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Lil123 on 2010-07-27:
Incompetent staff at Neiman Marcus – Diesel and Wet Cement t-shirts do not have a size label – it appears to be missing BY DESIGN!
Close commentsAdd reply

Negligence - A Private Club Claiming To Be A Retail Store
Posted by Dunham16 on 05/19/2010
WHITE PLAINS, NEW YORK -- Although their internet site advertises that this is a public retail store like its other branches and the mall entrances to the store give the sameimpression, the shop is run in the fashion of a private club having NO SIGNS POSTED. It is infamous for letting customers walk in, then verbally abuse them and refuse to sell them anything, so that the legitimate customers who once bought here often prefers to buy the merchandise offered at the WP branch from a competitor. There are only two addresses offered by the firm to file LEGITIMATE complaints. One is the fashion buying office entitled THE CORPORATE OFFICE. The other is the office at the home base which arranges fasion shows and parties in the branch stores, entitled THE PUBLIC RELATIONS OFFICE. It is obvious that any LEGITIMATE complaint to one of these offices will have been sent to an office not equipped to deal with them - possibly given to an entry-level clerk who may or may not be told to enter them into a database which would certainly never be read by anyone in the firm capable of responding to them. I am a collector of Royal Crown Deby Dinnerware, for which Nieman-Marcus is one of the authorized dealers all selling the same things at the same price. On Wed May 12 about 3pm, I was looking at their in-shop display of Derby Panel Green, which is palaced in a public area of the sales floor. A gent in a suit who never identified his rank in the branch store, eg security vs. managerial et al, began a verbally-abusive tirad directed at us from across the sales floor. Other customers could hear what he was saying but could not understand it. He never said specifically that the display was closed to customers or that Nieman-Marcus White Plains was not actually selling the line despite displaying it on the sales floor. I asked him if they had any other patterns besides Derby Panel Green. He became calmer, walked nearer and said "no". I pointed out two others in the display - Darley Abbey and Gold Avesbury. He waited around "behaving as a nuisance" until we left, clearly indicating that this branch was FORMALLY REFUSING to sell me anything. I then picked out a pair of pajamas in the basement, to be bearded at the point of sale by an equally arrogant person who did identify himself as a salesman of men's furnishings (at least he explained his position in the shop). At the point of getting ready to pay, he refused to accept either cash or the BG card, as do all other branches of Nieman Marcus, and went into a rant about being irritated about having one customer on a slow day, whom he had to turn away as "formally refusing to sell merchandise" because the customer had not, a month or more ago, applied for that particular HSBC Mastercard on which is emblazoned the NM logo! In other words, customers planning to buy the merchandise which NM is selling ARE free to buy it from the competitors and often at the same price. What the class action suit might demand is that the shop FORMALLY advertise itself as a PRIVATE CLUB on both its internet website and its entrances from the mall, explaining that their practice is to FORMALLY REFUSE TO SELL those customers not recognized by their totally unsupervised sales staff as having at least a month before applied for that specific HSBC Mastercard for which they are looking. In other words, the internet postings and the mall entrances pretending that the White Plains Nieman-Marcus is operated as a retail store open to the public CONSTITUTES NEGLIGENCE FOR FALSE ADVERTISING.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Dunham16 on 2010-05-20:
"Beearded" is an old theatrical term meaning that someone has come over to you and either formally threatened your or formally insulted you. For example, in Gilbert and Sullivan's PRINCESS IDA, the title character claims that she has been threatened or insulted and reports this as being "bearded".
Close commentsAdd reply

Louis Vuitton Repairs
Posted by Maddy123 on 03/07/2010
MCLEAN, VIRGINIA -- I had called NM about 3 months ago and asked to speak to someone at the LV accessories department, and a young woman answered, I asked her the guarantee on a LV bag, wallet and key chain I had purchased there 10 years ago, She told me they do repairs that were to be sent out and she would give me the price once I arrived at the store. Very cordial and nice over the phone.
Two days later I was in the area and thought I would drop of my LV to be sewn before the little tear got worse. I too was looked up and down, (I was dressed professionally for my job). And had to walk up to someone for assistance, This woman gave me a totally different story than the one I received over the phone. I walked in NM proud I was able to repair my LV that I care about and walked out with my head between my legs, I felt like I was about to cry. She was loud so I talked even lower to a whisper to get her to lower her volume, No she knew what I was trying to do and got louder. I finally just asked her to lower her voice, and she said this is the way I talk. I said that is not so I spoke with you over the phone and you were very pleasant. I said please, you are embarrasssing me with your tone of voice. She ignored me and kept repeating herself as to why they would not repair my LV's. (because they were so old and and the thread was hanging over an inch. And referred me to a shoe repair shop. I am afraid to visit and go window shop in that store anymore.
Not a happy customer, I will purchase and pay the extra tax when I am in CA. for a visit. When strangers ask where I got my LVs I tell them at the LV store in Tysons II, Do not go to Neiman Marcus. (Very rude and tacky)
I work in marketing and sales and Wow was I blown away! Go back to the basics and get more sales training!
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Mrs. V on 2010-03-07:
If she was being that loud and rude, then I would have walked over to another department and asked for a supervisor/manager. I would not have bothered to speak to her again.
Posted by maddy123 on 2010-03-08:
Thank you, Other customers were being helped at the time, and I was thinking in and out since I had called the day before, but boy was I disappointed. Yes I should have walked away for another associate. Something about her demeanor, was really irratating, Like a Miss know it all, like she was glad to be there but not for customer service.
Close commentsAdd reply

Top of Page | Next Page >