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1.0 out of 5, based on 12 ratings and
63 reviews & complaints.
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Sandals Falling Apart Within a Year
Posted by on
Rating: 1/51
FLORIDA -- We live in Florida, and wear sandals a lot, so instead of the Walgreens/Walmart brands (BTW, hold up for years), my wife moved up (??) to a nicer pricier brand, Nike Max Air. They are completely falling apart after less than a year, even though the soles have minimal wear. Contacted the company, got info to return at JC Penny's. JC Penny would not return so we went the customer service route with Nike. The following is my second email I sent to the company, I will not purchase their products in the future.

JC Penny will not take them back, even they said it looked like faulty workmanship, but would not return. I read your return policy, honestly, who keeps receipts for sandals. I guess she is stuck with an inferior product that will go in the trash after paying good money for them. I'm sure this will affect her future decision making on foot wear, I know it will affect mine.

BTW, let me give you an example of exceptional customer service. I owned a Columbia rain gear set, the seams let loose on the jacket and I contacted the company. They apologized for the failure, asked my size, and sent me a new jacket, no questions asked. It isn't like she is trying to scam you, you can clearly see the foot wear is literally coming apart. I've read comments on http://www.mythreecents.com/ about the Nike customer service, so I am not expecting much. Maybe your tag should say, pay good money for this product, but it will probably fall apart before it wears out, now That's truth in advertising !!!
     
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Defective Nike Shoes
Posted by on
Rating: 1/51
PENNSYLVANIA -- After less than 3 months I noticed that both of my shoes are splitting in the same place. I notified NIKE. They informed me that I have to ship the shoes back to them. So I packed them in the original box with proof of purchase. About 3 weeks later I received my shoes back with a letter stating, " Problem caused from an outside abrasion. Not covered under DEFECT MATERIAL." When I called them back to question. The person I talked to, told me that he was NOT the one that inspected my shoes and there was nothing he could do. I spent $140.00 for these shoes.

ALSO, NIKE kept my original box and Proof of Purchase. I also questioned about why I didn't receive those items back. I was told that in the claims description, it states that they DO NOT send any of that back to you. NIKE has also put marks inside of my shoes with a marker. NIKE refuses to give me a discount towards any other purchases. I told them that I will tell everyone that I know, DO NOT BUY NIKE. They charge high dollars for cheap shoes. I also went back to wearing MERRELL's. They last longer and hold up tons better. NIKE personnel, is like talking to robots. They will only talk and say what is on the computer screen in front of them. I asked a question and the person I was talking to, actually ask me to wait a moment so he could find the answer on the computer.

My opinion about NIKE is that they sell cheap shoes with high prices and THEY will not make good on defective products.
     
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Weedwhacked on 2013-07-05:
Was it caused by an outside abrasion?
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Nike Air Max 90 Premium
Posted by on
BEAVERTON, OREGON -- After only three months of wearing, plus a few more months keeping them in the box, the shoe's rubber outsole ruptured and the midsole cracked. Not being from the States, Nike just doesn't care and their local office (Nike EON Croatia) in my country even less so. Nike USA points to the local office, the local office(Nike EON Croatia) refuses to directly take any liability for a defective product pointing to the retailer and the retailer shrugs their shoulders saying that the local office will only accept returns up to 3 months after the purchase was made.

Plus, the shoes may be legendary and great looking, but comfort is not their stronger side. Wet traction is awful, paint on the midsole cracks and chips off and the inside around the heel wears out way to quickly.

All in all, the Air Max 90 are great shoes to keep on a shelf as a piece of design art, but as a shoes they are subpar.
     
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Alain on 2011-12-03:
The pictures tell quite a story. I've always considered Nikes overpriced and not worth buying. Thanks for the review!
MRM on 2011-12-03:
Amen, Alain! You get brownie points for today and a helpful vote!
Jeffrey Burdick on 2014-02-14:
They are almost the only shoe I buy and my 90s cracked through one of the soles. I'm pretty pissed off about this....
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Defective Shoes
Posted by on
I purchased a pair of black Nike Shoxs and wore them occasionally (2-3 times per month) over a 9 month period- causal wear. When I noticed the that the cloth on both of the shoes was beginning to turn white. I took the shoes to where I purchased them and was told it was past the 4 month return policy however, to return them to Nike as there was definitely a defect. I called Nike and found out what I needed to do and I paid to ship the shoes to Nike. About 3-4 weeks after I sent in the shoes, they were then returned to me with a note stating the soles were not defective. Needless to say I was confused as the note I sent to Nike indicated the side of the shoe was turning white and had nothing to do with the sole. I called Nike and again they stated to send the shoes back in-(I paid to send back a second time) . About 3 weeks later I received the shoes back again stating they were denying the claim as there was nothing wrong with the shoe. It is amazing that they cannot get it right- anyone looking at the shoe can see that there is a defect- the cloth is in perfect condition however, the white fading on the black cloth is consistent on both of the shoes and is anything but normal.
     
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Alain on 2011-11-20:
For just casual wear, I get my tennis shoes at the local Pay Less shoe store or Discount Shoe Warehouse. I can usually find a decent pair for around $20-$25. I buy two pair. When one starts to show wear, they become 'lawn mowing' shoes and I switch to the next pair. My current lawn shoes are 2 years old and are still in pretty good shape. The casual wear ones (2 years also) are in great shape and used for walking, driving, etc. I think Nike Shox run around $50-$60? I'd rather have two pair of my less expensive shoes.
MRM on 2011-11-20:
That's a good idea Alain in re-using your worn out shoes!
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Here's the letter I wrote to Nike after being let-down by their CS department
Posted by on
BEAVERTON, OREGON -- Quick summary:

I have a pair of Nike boots. The air-sole units cracked, while the soles are basically new. I called Nike Customer Service and they tell me to send them back for inspection. I spent about $15 to ship them FedEx. A few weeks later, there's a tiny box at my door. I'm immediately thinking, "Wow, maybe they sent me a T-shirt or a poster or something, because that box is WAY TOO SMALL to be my boots!" I open the box, and it's my boots crammed into the tiny box and a "sorry, we can't do anything for you" letter. Here's my response to Nike:

July 15, 2008

Nike USA Consumer Services
Nike USA, Inc.
P.O. Box 4027
Beaverton, OR 97076-4027

Dear Sir or Madam:

I want to express my extreme dissatisfaction and disappointment with Nike Inc. and how the above named claim was handled.

After searching your website and speaking with a representative, I was instructed to ship my damaged footwear to Nike Inc. at my expense, which I was happy to do. Weeks later, I received my boots shoved into a tiny box and a note explaining that the product “is beyond the two-year date of manufacture limit and cannot be considered for inspection.” Why couldn’t the representative have asked me on the phone to inspect the date of manufacture, and that sending them for inspection would be moot?

So this is how my beloved Nike Inc. treats their loyal customers? I have been wearing Nike shoes, apparel, playing Nike golf equipment, etc. for more than half my life, over 20 years, but your handling of this issue and poor customer service has brought that to an end. As a husband and recently a new father to a 3-month old boy, I can assure you that my family will no longer be wearing Nike apparel or using Nike gear of any kind. As I’m sure you must know, the athletic apparel business is a very competitive one, and there are too many other options out there for me to compromise my standards and beliefs in good customer service.

Although my boots were manufactured more than two-years ago, the soles were barely worn and they were not abused. I know you can’t guarantee your products forever, but it was pretty obvious that the Air-Sole units should not have cracked. I didn’t expect Nike to send me a new pair of boots- for the record, for the cost of a gift card, a T-shirt or even a sticker, you probably would have kept me as a loyal Nike brand customer. Give me something for 20+ years of loyalty. Instead, I get my boots shoved into a box that’s too small and a “sorry” letter. Well allow me to tell you- Sorry, I will no longer be a customer.

I know this probably means nothing to you, because you’re a multi-billion dollar business and I’m only one customer. Don’t consider this a threat, because you’ve officially lost me as a client- but I will share my experience with every one of my friends and family, and I will be sure to warn them of what they can expect from Nike Inc. customer service- ABSOLUTELY NOTHING.
     
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Hugh_Jorgen on 2008-07-15:
By sending them back you have made it clear that you no longer consider the boots worthy of wearing. So why should it make any difference how they packed them? Would you be less upset if they used a big, wasteful box just chock full of Styrofoam peanuts and tissue paper?
heaven17 on 2008-07-15:
"Give me something for 20+ years of loyalty."

Entitled much?
DebtorBasher on 2008-07-21:
I agree they should have told you about the Two Year limit before having you spend your money to ship them, only to have them shipped back with no help...However, would a "Loyal customer of 20 years" let one incident ruin that loyalty? Becaue it seems you've been happy with them for 20 years... That's NOT a loyal customer.
unbiased on 2013-03-19:
Do you all work for Nike? These large companies have expense budgets in place for just for this type of thing...HUGE expense budgets! By not acting and or showing any remorse or concern for this persons problem they very cleary made the statement that the consumer doesn't matter. We the consumers keep Nike in business! They do owe a loyal customer some degree of satisfaction. As he stated a sticker or anything would have at least showed there is a heart and conscience to the company that promotes their own high morals and wordly views.
Bottom line, if you take the time to write a complaint and do as they ask and pay additional money to send in a faulty product they ARE responsible for righting a wrong.
Nathan on 2013-05-11:
I agree with the consumer 100%. I was also a loyal Nike customer and was treated poorly.
My eight year old son's shoes tore at the sole after four months and they called it excessive wear. I even mailed the receipt in so they can see these shoes are not that old. They were basketball shoes and he only wore them to school.
I also, received a sorry letter, but it was not sincere. I wasted my money on shipping for something that was just an insult.
I never seen any shoe in my life tear at center sole after four months or at anytime. The rest of the shoe looks fine. Nike is slipping on their quality and customer service. I will no longer be a customer to Nike. They clearly have dropped the ball.
Nathan Allen on 2013-05-12:
By the way, for the comment above about why does the packing matter. It is the customers property and it is not up to Nike to pack them poorly. It is called customer service. People don't give business to a company to have a disservice.
Kim M Spruell on 2013-07-26:
I to have been wronged by Nike. My son (15) is an elite basketball prayer and has never wore anything but Nike shoes. He has recently bought a pair of KD's that he has only worn on the basketball court indoors. Well low and behold after a month or so of having them the color on the top of the shoes started peeling off. I too contacted Nike and sent the shoes back with a $22.00 expense. And to my disbelief I received the shoez back with the (I sorry note). Mistreatment of shoes was the excuse I got. My son has 2 other sneakers that he has played in and continues to play in before he purchased these, that has no problems what so ever.. Have 5 children all tjat are very active in sports and needless to say we are on our way to Under Armour today for a new pair of basketball sneakers. THANKS NIKE FOR YOUR GREAT CUSTOMER SERVICE. ..............FROM A 30 PLUS YEAR LOYAL CUSTOMER
Scott Hates Nike on 2013-07-31:
The worst customer service I've ever had from Beaverton OR, and worse yet, when you call Nike corporate hdq, they are less caring!
They do NOT deserve one red cent of any of our money. Buy Nike products at your own financial risk, and know they WILL NOT stand behind their products, just laugh at you all the way to the bank.
Joe Torres on 2014-03-09:
Wow reading some of these compliants really makes me consider buying other brands.

So I walked into the Nike Store In Dallas,TX and was shopping around for basketball sneakers I tried on the new Melo M10 (which are awesome btw) but held off due to the color and me thinking they would gey dirty to fast I then asked the associate for the New Kobe ix Elite perspective, after getting them for me I asked to try them on (because I've never worn a pair of kobes before and didn't know what sz would fit) and proceeded to tell me that I couldn't try them on because it was the first day them came out. I asked for a manager and the manager told me on launch days shoes are not available to try on because ppl like their shoes to be in deadstock condition. I told him I drove 25miles to the ONLY Nike store in the Dallas Fort-Worth area and you won't let me try them on? He then told me I could purchase the $225 sneaker and if they didn't fit I can return them! Wtf!!!! Idk what new rules they have in place but that's the dumbest s*#t I ever heard!
Steve on 2014-03-13:
I purchased a pair of trainers which caused serious injuries to my feet. I was told by Nike that the shoes were fine and it was down to the sizing - worn this Nike shoe size for many years or the surface I wore them on - a pavement!

It has taken 5-months for Nike to deal with this complaint and there insurers have said 'as no defects were found, we have no offers of compensation to make' I do not have the financial resources to take this further but I know there was a problem with the trainers! The Nike customer service is really poor! They have spent this time to say your feet now no longer fit are shoes or I should not wear them in future on a pavement!!!!!
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Drive like the pros!
Posted by on
I am just a hack golfer with a lot of issues with the mechanics of my swing, so I look for every outside advantage I can find. New and improved clubs, flex shafts, etc...

Well, to the average person a golf ball is just a golf ball. That couldn't be any further from the truth. Each company puts out unique product that tries and tailor itself around a variety of different swing styles. Whether you drive the ball short, drive it long, hook it, slice it, spin it, etc...

I have the new "Power Distance-Soft" from NIKE. These are designed for players with a slower swing speed. I lower my swing speed in trade for driving the ball much more accurate. I hit an average of 16-17 fairways every single time I play. That is no exaggeration or bragging. I almost NEVER miss a fairway. But in return, I also don't drive nearly as far. That is until NIKE designed this ball. It has a softer core (lower compression) and a softened ionomer cover, which in turn allows the ball to travel farther. I'm back to an average drive of 200-250 yards. And I still have the accuracy!

Thanks NIKE for looking our for the amateurs as well...
     
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Anonymous on 2010-08-26:
Nice review!
Anonymous on 2010-08-26:
Thanks! Customers all too often just pick up the first NIKE ball they see, or the ones that say NIKE Distance and such. But these three new types they developed are for swing speeds of fast, medium, and slow. Each designed different but with the same results. It pays to take the time to stand there in the aisle like I do and actually read the entire package.
Anonymous on 2010-08-27:
Calm down Skippy I said it was a good review and gave you a helpful vote what more do you want.
DebtorBasher on 2010-08-27:
Golf is for old men wearing plaid and stripes and a skip cap with a fuzzy ball on top. Not what I had pictured you as J4A.
But still a very helpful review for those old men!

:)
Anonymous on 2010-08-27:
I too was paying you a compliment Stew...asking another to play golf someday isn't something I just ask anybody. I have to be able to stand that person for at least 18-holes you know!
Anonymous on 2010-08-27:
Sorry DB, but golf has come a long way since the days of Payne Stewart.
DebtorBasher on 2010-08-27:
Of who?????
rockfishing on 2010-08-27:
I'm sorry, as a true hack I did not notice that you did not mention how many shots you took to get to the green from all these fairways you are hitting. Along with your putting. I'll have to start reading better.
Anonymous on 2010-08-27:
rockfishing...I only said the ball helped me gain distance on my drives. I never said it helped me in my short game...lol @ myself! That's still a work in progress.
cobra33 on 2012-02-08:
How can you hit 16 - 17 fairways considering there are almost always 4 par 3s on a course? The most you should be able to hit is 14 and that's assuming there are no short par 4s that you can drive. Also, an average drive of 200 -250 is a big difference. Even a hacker can hit a ball 200 but 250 requires about 105 mph swing speed with good contact and good launch angle.
Sheriffs Uncle on 2010-08-26:
Sounds neat J4A.
goduke on 2010-08-27:
Come on, J4A, admit that you're using Nike because it's endorsed by Tiger Woods! :-)
Anonymous on 2010-08-27:
goduke> I've always been a fan of Nike, Adidas, and such growing up in a sports atmosphere. I recently started playing golf a few years ago, and I just carried over using their stuff. I'd play an Adidas or Reebok ball if I could find it. (It doesn't hurt either that the #1 player in the world for the past 5-consecutive years happens to use the same brand;)
rockfishing on 2010-08-27:
If your a hack golfer, then you don't keep count of the numbers of fairways you hit. You keep count of the number of balls you lose. Call me cynical but this review sounds more like a sales pitch.
Anonymous on 2010-08-27:
Rockfishing> Stick around this site long enough and get to know some members before "cynically" evaluating them. My close friends and fellow members know what I do for a living, and it sure as hell ain't pitching for Nike. I could only be so lucky:o)

FYI...If your read the post in depth, you'd know that I don't lose balls because I always hit the fairway. But it comes with a cost...less distance for better accuracy. But this ball has helped me with increasing my driving distance, even with a slower and more accurate swing.
Anonymous on 2010-08-27:
Hmmmm... The average golf course has at least 4 par threes if not more which means on average there are only 14 fairways yet this OP hits on average 16-17 fairways. Yeah I know most golfers fudge their numbers a bit but holy smokes this is some county fair blue ribbon fudge we got here. LMAO.
Anonymous on 2010-08-27:
Still I must say it's a good review.
Anonymous on 2010-08-27:
Too funny Stew. I figured you, an avid golfer, would pick up on that after I posted it. I play on a links style course here locally, and the par-3's have a certain amount of fairway or 1st cut in front of them, so I consider that to be the fairway. So long as I don't end up in the rough or sand traps on either side. Once again, your game of semantics has cost you the opportunity to see the review for what it really was...a compliment towards this style of ball for us slower, amateur drivers.

Maybe one day us ol' hacks can get together for a round:o)
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Last 30 Months Several Pair of Nikes Instantly Absorbing Ground Moisture
Posted by on
Rating: 1/51
Two and one half years ago I returned a new pair of Nike Monarchs. After informing Nike customer service that the sneakers absorb moisture, even off moist concrete hours after rain subsided. Nike issued me a voucher which allows a submission of the sneakers to their inspector. Subsequent to packaging, wrapping, traveling and mailing my Monarchs to Nike the so called Nike inspector returned my sneakers stating nothing was wrong. I once again contacted Zack at Nikes customer service where he insisted they never heard their sneakers absorbing moisture.

Modells Sporting Goods then decided to replace the Monarchs with a new pair but the new pair had the exact same problem. Generous Modells took back the second pair. Two weeks ago I purchased a new pair of Monarchs at Modells. I figured that Nike had corrected the initial defects I experienced and that for sure, two and one half years latter, a new pair would resist street moisture BUT TO NO AVAIL THEY STILL GET WET.

David of Nike customer service contends they never heard of the problem but to the contrary because I reported this twice 30 months ago!David offered the ceremonial our apologies but nothing more. Astounding, I'm the only customer in the world that has experienced leaking Nikes. I understand Nike is experiencing a class action lawsuit for sneakers that fall apart. Perhaps a second class action suit is now in order.

Someone in Sears executive office (Sears has nothing to do with this)informed me Nike is using a defective Dupont product, in the soles, called Abzorb. He said it has microscopic air bubbles for cushion but the unforeseen side effects is the air bubbles are absorbing moisture. So Sears knows of Nikes problem but Nike doesn't. Wharton business school calculated that one dissatisfied customer eventually equates to ten lost customers via word of mouth.
     
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At Your Service on 2013-01-18:
The moisture would have to get in somehow, assuming your theory of Abzorb is correct. Knowing I had experienced the problem before, whereas you seem to like the shoes otherwise, it might be worth investing in a small bottle of waterproofing spray. I've used it on a handful of my shoes with great results.
trmn8r on 2013-01-18:
Abzorb is used in the soles of all the sneakers I have worn for the last several years (New Balance). I haven't had this problem.

However, the mesh upper used on some running shoes is like having no covering at all - water flows in the sides and top.

My guess, based on your complaint, is that the problem is not the Abzorb itself. I couldn't find that a lot of complaints about this are out there, in a quick search.

The reviews complain that this shoe is "squeaky," but I can't find others about water ingress.
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Soles separate from running shoes and sandals
Posted by on
PORTLAND, OREGON -- My wife and I are avid runners. We have worn Nike running shoes since the 70s, and have never experienced problems with soles separating until the last two to three years. Every pair of running shoes (Air Peagus & top of the line running shoes too) we have purchased during the past three years have separated from the soles at the heal and also the sole. The support straps on the sandals separate at the sides and soles separate at the heal. Although Nike has always been my preference, I have changed my running shoes to New Balance or Asics. Too bad, but I refuse to buy shoes that last no longer than three wearings.

P.S. - I have several pairs of running shoes so that I rotate them every day.
     
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jktshff1 on 2011-05-31:
Interesting, I've seen several complaints about this.
MRM on 2011-05-31:
I only wear name brand shoes for special occasions as they are costly to wear. For everyday wear, I would wear inexpensive footwear, and sometimes they outlasts name brand shoes!
leet60 on 2011-05-31:
+10 ript. Most running shoes, even "brand name" are no longer stitched. They will have the illusion of stitching but almost all are simply glued onto the top of the shoe.
ChuhBaca on 2011-05-31:
My Brooks have been great! Very durable runners.
CrazyRedHead on 2011-06-01:
I had a pair of Brooks Hurricane 7's and they were awesome for almost 2 years. I recently bought a pair of Brooks Hurricane 10's and I cannot wear them. They hurt my feet so bad I could barely walk after a couple of miles. The employee at Hibbett's recommended Asics GT-2160's and they are so comfortable and I can run again! I love to run and my feet are my most important part of it, and if it doesn't feel right, they will go back.
DrAtif on 2013-05-30:
I have had last two pair of Nike which had this worn out sole issue. The soul just comes out. After putting glue repeatedly they still came out. I went to the Nike Flagship store and the dumbos said- if you don't jog regularly in it they will come out. What a stupid notion- is there any technical truth in it or just a lame excuse.
Anonymous on 2011-05-31:
I am a runner and have used NIKE in the past, I am a big ASICS GEL fan...They will run you a little more, but I find them to be more comfortable....

Anonymous on 2011-05-31:
When purchasing footwear it is not a bad idea to check the stitching for quality and uniformity, bend the shoes if possible to check for signs of separation issues, and pull at the sole all the way around to check for the same.
MRM on 2011-05-31:
You break it, you pay for it!
trmn8r on 2011-05-31:
Very helpful complaint for Nike wearers. People become dedicated, and certain brands are more compatible with a given foot.

FWIW I can't wear Nike, they hurt my feet. I recently had trouble with a pair of New Balance sneakers, after wearing the brand for many years. Turns out it was the shape of the shoe and its toebox, and I simply switched to another NB style to eliminate the problem.

Good luck with you new brand(s) of sneaker.
Anonymous on 2011-05-31:
I wonder what's going on with Nike quality, complaints about quality are becoming more and more common.

Being avid runners I'm sure you and your wife have done a lot of research about shoes, but I recently bought Saucony Hattori and love them...they do run a tad small, at least for women so I had to buy a 1/2 size larger than my normal size.
madconsumer on 2011-05-31:
stop down to your local walmart and purchase a tube of shoe glue for soles. I had this happen on a shoe and used this product. after severe use, the sole is still attached and shows no signs of coming off.
Venice09 on 2011-05-31:
The same thing happened to a pair of my son's Nike sneakers after about a month's use. I returned them to Kohl's, and they were happy to take them back. When I picked out a different pair, they even made sure to apply the coupon I had used on the defective ones. I've purchased just about every brand for my son over the years and never had that happen before. He gets the most wear out of New Balance. No shoe glue required.
Slimster on 2011-05-31:
Avid jogger/runner for years, sometimes more than others, that being said, I've gravitated through and to Aasics gels, the more expensive (on sale) the better. I find a pair good for about 6 mos before they're relegated to other duties.
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Nike claims process
Posted by on
My son has been a Nike customer for years. As an athlete he has always worn Nike. We purchased a pair of Nike Free 3.0 running shoes for him in April and by mid May the shoes gave out. Mesh tore away from the soles on the side of the shoe and the laces also started to tear the mesh. We sent the shoes to Nike and initiated a claim. The claim was DENIED! The inspectors final decision was that this was normal wear and tear. I can not believe Nike agrees with and only expects a running shoe to only last 2 months.

I called and appealed without success. Nike obviously is not worried about the quality of the product or their customers. Won't be buying Nike again.
     
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ChuhBaca on 2011-05-19:
Nike can be inconsistent. I have done a lot of research on shoes because there are very few shoe stores that have employees knowledgeable enough to provide information on the kind of shoe that is best for me.
I started out with a pair of Nike Structures about 5 years ago. I loved them! They provided the proper support, I ran in them a lot and I still have them (although they are showing lots of wear) for around the house when my feet feel bad. I understand that a lot of the Structures following were not so great.
I am using Brooks running shoe (the Beast) and they are a great shoe and very well constructed. Brooks is a very reliable company and the shoes will cost as much (or more) than Nikes, but if you get them at a specialty store, they can analyze how your son runs to make sure he gets the right level of support. Not as fashionable as Nike, but the right shoe is a must for a runner.
MDSasquatch on 2011-05-19:
I agree with the OP, but have a little more to add. My son also wore out a pair of Nike's in about six weeks. Had to call Nike because the store only guaranteed them for 30 days. I was told I could send them back in (at my expense) and they would examine the shoes. IF and I emphasize IF, the shoes were deemed defective, they would issue a credit that I could use at the Nike Online Store in the amount that it would cost to purchase the shoe. IF, I were to buy the shoe on their site with their credit, I would also be responsible for the additional tax and shipping. What this boils down to is to get a replacement pair of shoes in exchange of a DEFECTIVE pair, I would have to pay shipping both ways and more tax; thereby, increasing the cost of the shoes significantly.

My conclusion: If you buy Nike's, hope they wear out in 30 days or less if they have to wear out OR after 30 days, save the frustration and toss them. Better yet, buy shoes from a company that stands behind their product. As for me, my last three pairs of shoes have been from LL Bean.
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Should I Shrink Myself?
Posted by on
KOTA KINABALU, SABAH -- I bought a sports bra just 3/4 days ago, on Sunday night (Mac 7th). I hadn't even though of trying it on before purchasing and to only find out that it won't fit when I finally put it on this evening for jogging. I was shocked! mY bad, that I took for granted that all M's fit me. but anyway, to recalling that night, none of the Nike staffs even asked what size I want or suggesting me to try it on first. Adding on, it meant that they're not experienced at all in their own products to know what sizes should fit the customers AND purely unsatisfying service because SHE did not give any kind of service besides takin whatever in my hands to the counter. (Why the heck did I even gave them business?!)

OK, here's the saying, "Customers are always right". We all know why. Simply because we can say ANYTHING RIGHT. I can say that the sales person did not do her job properly..I buy sth, put it away and forgotten..I have a busy job, I was tied up and thus,, etc etc.. I can also say that IT WAS JUST THE 3RD DAY LAST NIGHT OF MY ELIGIBLE TO EXCHANGE! The ONE day even counted when it meant losing a brand reputation and possible business loss?? Remember the power of WOM (Word of Mouth)Yes, I am not satisfied.

When I went over tonight, and talked to the salesgirl who 'served' me that Sunday, she called her 'Supervisor' by phone and I can tell she was tellin her a whole lot of reasons and rubbish that I cannot exchange. I was thinking then, 'if she was smart and knows how damn important brand reputation is, she'd let me change'.I mean, what the heck, the product still smells new, barely gone anywhere, done anything etc. what problems would the exchange can cause?? but here's what the salesgirls said, "we can't change it for you because it has already been key-ed-in into the computer" it'll mess up the stock" now, tell me, what can't a computer do? Isn't everything computerized and it is technically, practically, theoritically arranges EVERYTHING for the STOCK 'MESS' at the click of a damn mouse! Isn't it??
I can give a good reason why the 'Supervisor' or boss didn't allow the exchange. BECAUSE THE STORE IS NOT MAKING GOOD SALES. full stop. She didn't want to take the risk of not being able to clear stock. Think again. There will be a lot MORE stocks you wouldn't be able to clear by month-end or year-end. C'mon, if your store was making good sales, you wouldn't mind the exchange..regular customers, regular sales = confidence in your store. I know they are bound to policies. Again..ONE day??? What am I goin to do with the sports bra which doesn't even fit me?? I can just donate it back to the store, if you know what I mean. Shrink myself to fit in perhaps. "haha". I don't know. I'm wrong in a way. but I'll let you think bout the situation.
well, no more a Nike regular I am!
     
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User Replies:

BEJ on 2010-03-11:
Since you were within their return guidelines then they should have accepted the return. If not--they had every right to refuse the return. Personally, I would not have purchased without trying on.
Anonymous on 2010-03-11:
It's not their fault that you didn't try it on.
PepperElf on 2010-03-11:
if you can't return it, consider donating it to a charity and then claiming it on your taxes. it is tax season after all...
bcd on 2010-03-11:
In some municipalities, undergarments and intimate apparel cannot be returned due to health concerns.
laklisa on 2010-03-11:
Sorry, customers are sometimes not always right.
PepperElf on 2010-03-11:
Very true BDC, though the OP appears to be in Kota Kinabalu, so I'm not sure if they have that law.

I've only been there once, so I can't say. (my first ship pulled in for a couple of days back in 2000 I think)
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