FLORIDA -- We live in Florida, and wear sandals a lot, so instead of the Walgreens/Walmart brands (BTW, hold up for years), my wife moved up (??) to a nicer, pricier brand, Nike Max Air. They are completely falling apart after less than a year, even though the soles have minimal wear. Contacted the company, got info to return at JC Penny's. JC Penny would not return so we went the customer service route with Nike. The following is my second email I sent to the company, I will not purchase their products in the future.
JC Penny will not take them back, even they said it looked like faulty workmanship, but would not return. I read your return policy, honestly, who keeps receipts for sandals. I guess she is stuck with an inferior product that will go in the trash after paying good money for them. I'm sure this will affect her future decision making on foot wear, I know it will affect mine.
BTW, let me give you an example of exceptional customer service. I owned a Columbia rain gear set, the seams let loose on the jacket and I contacted the company. They apologized for the failure, asked my size, and sent me a new jacket, no questions asked. It isn't like she is trying to scam you, you can clearly see the foot wear is literally coming apart. I've read comments on http://www.mythreecents.com/ about the Nike customer service, so I am not expecting much. Maybe your tag should say, "pay good money for this product, but it will probably fall apart before it wears out." Now that's truth in advertising!!!
PENNSYLVANIA -- After less than 3 months I noticed that both of my shoes are splitting in the same place. I notified NIKE. They informed me that I have to ship the shoes back to them. So I packed them in the original box with proof of purchase. About 3 weeks later I received my shoes back with a letter stating, "Problem caused from an outside abrasion. Not covered under DEFECT MATERIAL." When I called them back to question. The person I talked to, told me that he was NOT the one that inspected my shoes and there was nothing he could do. I spent $140.00 for these shoes.
ALSO, NIKE kept my original box and Proof of Purchase. I also questioned about why I didn't receive those items back. I was told that in the claims description, it states that they DO NOT send any of that back to you. NIKE has also put marks inside of my shoes with a marker. NIKE refuses to give me a discount towards any other purchases. I told them that I will tell everyone that I know, DO NOT BUY NIKE. They charge high dollars for cheap shoes. I also went back to wearing MERRELL's. They last longer and hold up tons better.
NIKE personnel, is like talking to robots. They will only talk and say what is on the computer screen in front of them. I asked a question and the person I was talking to, actually ask me to wait a moment so he could find the answer on the computer. My opinion about NIKE is that they sell cheap shoes with high prices and THEY will not make good on defective products.
BEAVERTON, OREGON -- After only three months of wearing, plus a few more months keeping them in the box, the shoe's rubber outsole ruptured and the midsole cracked. Not being from the States, Nike just doesn't care and their local office (Nike EON Croatia) in my country even less so. Nike USA points to the local office, the local office (Nike EON Croatia) refuses to directly take any liability for a defective product pointing to the retailer and the retailer shrugs their shoulders saying that the local office will only accept returns up to 3 months after the purchase was made.
Plus, the shoes may be legendary and great looking, but comfort is not their stronger side. Wet traction is awful, paint on the midsole cracks and chips off and the inside around the heel wears out way to quickly. All in all, the Air Max 90 are great shoes to keep on a shelf as a piece of design art, but as a shoes they are subpar.
I purchased a pair of black Nike Shoxs and wore them occasionally (2-3 times per month) over a 9 month period- causal wear. When I noticed that the cloth on both of the shoes was beginning to turn white. I took the shoes to where I purchased them and was told it was past the 4 month return policy however, to return them to Nike as there was definitely a defect. I called Nike and found out what I needed to do and I paid to ship the shoes to Nike. About 3-4 weeks after I sent in the shoes, they were then returned to me with a note stating the soles were not defective.
Needless to say I was confused as the note I sent to Nike indicated the side of the shoe was turning white and had nothing to do with the sole. I called Nike and again they stated to send the shoes back in (I paid to send back a second time). About 3 weeks later I received the shoes back again stating they were denying the claim as there was nothing wrong with the shoe. It is amazing that they cannot get it right - anyone looking at the shoe can see that there is a defect. The cloth is in perfect condition however, the white fading on the black cloth is consistent on both of the shoes and is anything but normal.
I am just a hack golfer with a lot of issues with the mechanics of my swing, so I look for every outside advantage I can find. New and improved clubs, flex shafts, etc. Well, to the average person a golf ball is just a golf ball. That couldn't be any further from the truth. Each company puts out unique product that tries and tailor itself around a variety of different swing styles. Whether you drive the ball short, drive it long, hook it, slice it, spin it, etc.
I have the new "Power Distance-Soft" from NIKE. These are designed for players with a slower swing speed. I lower my swing speed in trade for driving the ball much more accurate. I hit an average of 16-17 fairways every single time I play. That is no exaggeration or bragging. I almost NEVER miss a fairway. But in return, I also don't drive nearly as far. That is until NIKE designed this ball. It has a softer core (lower compression) and a softened ionomer cover, which in turn allows the ball to travel farther. I'm back to an average drive of 200-250 yards. And I still have the accuracy! Thanks NIKE for looking our for the amateurs as well...
BEAVERTON, OREGON -- I have a pair of Nike boots. The air-sole units cracked, while the soles are basically new. I called Nike Customer Service and they tell me to send them back for inspection. I spent about $15 to ship them FedEx. A few weeks later, there's a tiny box at my door. I'm immediately thinking, "Wow, maybe they sent me a T-shirt or a poster or something, because that box is WAY TOO SMALL to be my boots!" I open the box, and it's my boots crammed into the tiny box and a "sorry, we can't do anything for you" letter.
Here's my response to Nike: "I want to express my extreme dissatisfaction and disappointment with Nike Inc. and how the above named claim was handled. After searching your website and speaking with a representative, I was instructed to ship my damaged footwear to Nike Inc. at my expense, which I was happy to do. Weeks later, I received my boots shoved into a tiny box and a note explaining that the product “is beyond the two-year date of manufacture limit and cannot be considered for inspection.” Why couldn't the representative have asked me on the phone to inspect the date of manufacture, and that sending them for inspection would be moot?
So this is how my beloved Nike Inc. treats their loyal customers? I have been wearing Nike shoes, apparel, playing Nike golf equipment, etc. for more than half my life, over 20 years, but your handling of this issue and poor customer service has brought that to an end. As a husband and recently a new father to a 3-month old boy, I can assure you that my family will no longer be wearing Nike apparel or using Nike gear of any kind. As I'm sure you must know, the athletic apparel business is a very competitive one, and there are too many other options out there for me to compromise my standards and beliefs in good customer service.
Although my boots were manufactured more than two-years ago, the soles were barely worn and they were not abused. I know you can't guarantee your products forever, but it was pretty obvious that the Air-Sole units should not have cracked. I didn't expect Nike to send me a new pair of boots - for the record, for the cost of a gift card, a T-shirt or even a sticker, you probably would have kept me as a loyal Nike brand customer. Give me something for 20+ years of loyalty. Instead, I get my boots shoved into a box that's too small and a “sorry” letter. Well allow me to tell you - Sorry, I will no longer be a customer.
I know this probably means nothing to you, because you're a multi-billion dollar business and I'm only one customer. Don't consider this a threat, because you've officially lost me as a client - but I will share my experience with every one of my friends and family, and I will be sure to warn them of what they can expect from Nike Inc. customer service - ABSOLUTELY NOTHING."
Two and one half years ago I returned a new pair of Nike Monarchs. After informing Nike customer service that the sneakers absorb moisture, even off moist concrete hours after rain subsided. Nike issued me a voucher which allows a submission of the sneakers to their inspector. Subsequent to packaging, wrapping, traveling and mailing my Monarchs to Nike the so-called Nike inspector returned my sneakers stating nothing was wrong. I once again contacted ** at Nike's customer service where he insisted they never heard their sneakers absorbing moisture.
Modells Sporting Goods then decided to replace the Monarchs with a new pair but the new pair had the exact same problem. Generous Modells took back the second pair. Two weeks ago I purchased a new pair of Monarchs at Modells. I figured that Nike had corrected the initial defects I experienced and that for sure, two and one half years later, a new pair would resist street moisture BUT TO NO AVAIL THEY STILL GET WET.
** of Nike customer service contends they never heard of the problem but to the contrary because I reported this twice 30 months ago! ** offered the ceremonial our apologies but nothing more. Astounding, I'm the only customer in the world that has experienced leaking Nikes. I understand Nike is experiencing a class action lawsuit for sneakers that fall apart. Perhaps a second class action suit is now in order.
Someone in Sears executive office (Sears has nothing to do with this) informed me Nike is using a defective Dupont product, in the soles, called Abzorb. He said it has microscopic air bubbles for cushion but the unforeseen side effects is the air bubbles are absorbing moisture. So Sears knows of Nike's problem but Nike doesn't. Wharton business school calculated that one dissatisfied customer eventually equates to ten lost customers via word of mouth.
TAMPA, FLORIDA -- I saw that I'm not alone with this issue. Nike Air Max shoe I watched it have sole wear extremely quickly and after only 3 months it developed a hole in the air pad. I have owned different shoes which cost only about 55-60 bucks which are 2-3 years old and I run on them 3-4 times more and still have plenty of sole. This model I think might be recalled or has serious flaws in the sole rubber. It also has a very thin rubber sole to begin with and is poorly designed. Their customer service is horrible. First time after 15 years of buying their products I had to spend 27 bucks to ship it just to have it shipped back.. and not even with packing materials.
I'd figure for a 180 dollar shoe you'd have it last more than 3 months. This could be what pushes me to buy Reebok products in the future.
KOTA KINABALU, SABAH -- I bought a sports bra just 3/4 days ago, on Sunday night (Mar 7th). I hadn't even thought of trying it on before purchasing and to only find out that it won't fit when I finally put it on this evening for jogging. I was shocked! My bad, that I took for granted that all M's fit me. But anyway, to recalling that night, none of the Nike staffs even asked what size I want or suggesting me to try it on first.
Adding on, it meant that they're not experienced at all in their own products to know what sizes should fit the customers AND purely unsatisfying service because SHE did not give any kind of service besides taking whatever in my hands to the counter. (Why the heck did I even gave them business?!)
OK, here's the saying, "Customers are always right". We all know why. Simply because we can say ANYTHING RIGHT. I can say that the sales person did not do her job properly.. I buy sth, put it away and forgotten.. I have a busy job, I was tied up and thus etc etc. I can also say that IT WAS JUST THE 3RD DAY LAST NIGHT OF MY ELIGIBLE TO EXCHANGE! The ONE day even counted when it meant losing a brand reputation and possible business loss?? Remember the power of WOM (Word of Mouth). Yes, I am not satisfied.
When I went over tonight, and talked to the salesgirl who "served" me that Sunday, she called her "Supervisor" by phone and I can tell she was telling her a whole lot of reasons and rubbish that I cannot exchange. I was thinking then, "if she was smart and knows how damn important brand reputation is, she'd let me change." I mean, what the heck, the product still smells new, barely gone anywhere, done anything etc. What problems would the exchange can cause?? But here's what the salesgirls said, "we can't change it for you because it has already been keyed-in into the computer. It'll mess up the stock."
Now, tell me, what can't a computer do? Isn't everything computerized and it is technically, practically, theoretically arranges EVERYTHING for the STOCK "MESS" at the click of a damn mouse! Isn't it?? I can give a good reason why the "Supervisor" or boss didn't allow the exchange. BECAUSE THE STORE IS NOT MAKING GOOD SALES. Full stop. She didn't want to take the risk of not being able to clear stock. Think again. There will be a lot MORE stocks you wouldn't be able to clear by month-end or year-end. C'mon, if your store was making good sales, you wouldn't mind the exchange. Regular customers, regular sales = confidence in your store.
I know they are bound to policies. Again.. ONE day??? What am I going to do with the sports bra which doesn't even fit me?? I can just donate it back to the store, if you know what I mean. Shrink myself to fit in perhaps. "Haha." I don't know. I'm wrong in a way but I'll let you think about the situation. Well, no more a Nike regular I am!
A couple of years ago I purchased a pair of Nike Air shoes. After several months they went to squeaking when I walked. Embarrassing to say the least. They were regulated to $60.00 yard shoes. Eight months ago I purchased an identical pair of Nike Airs to replace another brand that I had been wearing. Thinking that the first pair of Nike Airs was just a fluke and that certainly another pair would not have an identical flaw! Wrong! After a couple of months they have gone to squeaking with every step. Will NIKE make good on their product? Apparently not! The second pair, purchased in the fall of 2012 has a 2010 date code on them.
NIKE will not honor any type of full warranty in excess of two years. The shoes were already two years old when they were purchased. So, no customer service from NIKE. I will never buy another NIKE product; shoes, shirts, socks, whatever.