BEAVERTON, OREGON -- I ordered a pair of Nike Free RN 2017 Essential ID's on 7/14/17, because the site said custom made and delivered to you in three weeks or less, which would be a deadline of 8/4/17. I got a notification on 7/31/17 that the order was completed, and said just shipped. However, I couldn't track the order. On 8/4, I contacted customer service and was told that the shoes would be delivered today 8/7/17.
The next day, I finally was able to track the shoes and said that expected delivery was 8/10/17, so I called customer service again. The representative told me that sometimes it will say longer because of clearing customs but was told that they were en route and would still be delivered on 8/7, which I could live with.
So, today is 8/7, and I check the tracking, and the shoes are still in Taiwan, with an expected delivery date of 8/10. I called customer service to speak to a supervisor and was told one wasn't available. Really upset, because I need the shoes the morning of the 10th for an event. Don't lie to your customers on the website about a delivery time that won't hold true, and don't have two customer service reps lie to a customer telling them delivery times that aren't true.
FLORIDA -- I ordered a pair of Nike that I was supposed to receive between the 10th-12th and it is now the 13th. Both UPS & Nike (Promised) my delivery was going to make it by the 12th, now they are saying it is delay till the 15th. I asked for a future discount because now I have to wait additional days for an order that I placed on the 8th. They would not even offer my a little discount for the hassle I have to go through. Horrible customer service & I will not be ordering online with Nike ever again!
BEAVERTON, OREGON -- I have a pair of Nike boots. The air-sole units cracked, while the soles are basically new. I called Nike Customer Service and they tell me to send them back for inspection. I spent about $15 to ship them FedEx. A few weeks later, there's a tiny box at my door. I'm immediately thinking, "Wow, maybe they sent me a T-shirt or a poster or something, because that box is WAY TOO SMALL to be my boots!" I open the box, and it's my boots crammed into the tiny box and a "sorry, we can't do anything for you" letter.
Here's my response to Nike: "I want to express my extreme dissatisfaction and disappointment with Nike Inc. and how the above named claim was handled. After searching your website and speaking with a representative, I was instructed to ship my damaged footwear to Nike Inc. at my expense, which I was happy to do. Weeks later, I received my boots shoved into a tiny box and a note explaining that the product “is beyond the two-year date of manufacture limit and cannot be considered for inspection.” Why couldn't the representative have asked me on the phone to inspect the date of manufacture, and that sending them for inspection would be moot?
So this is how my beloved Nike Inc. treats their loyal customers? I have been wearing Nike shoes, apparel, playing Nike golf equipment, etc. for more than half my life, over 20 years, but your handling of this issue and poor customer service has brought that to an end. As a husband and recently a new father to a 3-month old boy, I can assure you that my family will no longer be wearing Nike apparel or using Nike gear of any kind. As I'm sure you must know, the athletic apparel business is a very competitive one, and there are too many other options out there for me to compromise my standards and beliefs in good customer service.
Although my boots were manufactured more than two-years ago, the soles were barely worn and they were not abused. I know you can't guarantee your products forever, but it was pretty obvious that the Air-Sole units should not have cracked. I didn't expect Nike to send me a new pair of boots - for the record, for the cost of a gift card, a T-shirt or even a sticker, you probably would have kept me as a loyal Nike brand customer. Give me something for 20+ years of loyalty. Instead, I get my boots shoved into a box that's too small and a “sorry” letter. Well allow me to tell you - Sorry, I will no longer be a customer.
I know this probably means nothing to you, because you're a multi-billion dollar business and I'm only one customer. Don't consider this a threat, because you've officially lost me as a client - but I will share my experience with every one of my friends and family, and I will be sure to warn them of what they can expect from Nike Inc. customer service - ABSOLUTELY NOTHING."
KOTA KINABALU, SABAH -- I bought a sports bra just 3/4 days ago, on Sunday night (Mar 7th). I hadn't even thought of trying it on before purchasing and to only find out that it won't fit when I finally put it on this evening for jogging. I was shocked! My bad, that I took for granted that all M's fit me. But anyway, to recalling that night, none of the Nike staffs even asked what size I want or suggesting me to try it on first.
Adding on, it meant that they're not experienced at all in their own products to know what sizes should fit the customers AND purely unsatisfying service because SHE did not give any kind of service besides taking whatever in my hands to the counter. (Why the heck did I even gave them business?!)
OK, here's the saying, "Customers are always right". We all know why. Simply because we can say ANYTHING RIGHT. I can say that the sales person did not do her job properly.. I buy sth, put it away and forgotten.. I have a busy job, I was tied up and thus etc etc. I can also say that IT WAS JUST THE 3RD DAY LAST NIGHT OF MY ELIGIBLE TO EXCHANGE! The ONE day even counted when it meant losing a brand reputation and possible business loss?? Remember the power of WOM (Word of Mouth). Yes, I am not satisfied.
When I went over tonight, and talked to the salesgirl who "served" me that Sunday, she called her "Supervisor" by phone and I can tell she was telling her a whole lot of reasons and rubbish that I cannot exchange. I was thinking then, "if she was smart and knows how damn important brand reputation is, she'd let me change." I mean, what the heck, the product still smells new, barely gone anywhere, done anything etc. What problems would the exchange can cause?? But here's what the salesgirls said, "we can't change it for you because it has already been keyed-in into the computer. It'll mess up the stock."
Now, tell me, what can't a computer do? Isn't everything computerized and it is technically, practically, theoretically arranges EVERYTHING for the STOCK "MESS" at the click of a damn mouse! Isn't it?? I can give a good reason why the "Supervisor" or boss didn't allow the exchange. BECAUSE THE STORE IS NOT MAKING GOOD SALES. Full stop. She didn't want to take the risk of not being able to clear stock. Think again. There will be a lot MORE stocks you wouldn't be able to clear by month-end or year-end. C'mon, if your store was making good sales, you wouldn't mind the exchange. Regular customers, regular sales = confidence in your store.
I know they are bound to policies. Again.. ONE day??? What am I going to do with the sports bra which doesn't even fit me?? I can just donate it back to the store, if you know what I mean. Shrink myself to fit in perhaps. "Haha." I don't know. I'm wrong in a way but I'll let you think about the situation. Well, no more a Nike regular I am!
AUSTRALIA -- I have order shoes online on the 16th. It says arrival date 19 to 27. Imagine!! 10days after my order, that's the only time they will have the item then another 10 days to ship? This is so terrible! I ordered through Nike itself as I thought it will be quicker than any other sneakers shop. But it was the worst!
I ordered a jersey on the 15th delivery date was 21st. Got an email stating delivery date was changed til the 28th. Did not receive it on the 28th so I canceled my order. This item was never in stock. This was not told to me. And it is now the 30th and have not received my refund. I was told because I canceled my order it will take 3-5 days for my refund. What!!! It was canceled due to not receiving it on 2 promised dates. I will never ever order from them again.
BEAVERTON, OREGON -- I purchased a pair of Nike Lunar, model 705461-002, in July 2015 from a reputable store for my 10-year-old grandson. He started wearing them in August and to school thereafter. In October, tabs on the sole fell off. I contacted Nike, filed a claim, and sent them in for evaluation. Nike disallowed the claim citing normal wear and tear. I cannot understand how a $100 shoe can become unusable in less than 3 months by a non-runner.
LONG BEACH, CALIFORNIA -- Bought a pair of Airmax flyknit in Feb and the air in the left foot had a slow leak. I purchased them for $225 and they only gave me a $60 credit. The manager did say they were defective, but they had to give me the lowest price since I didn't have the receipt. All I wanted was the same pair. I paid 30 each time I wore them... never again. You got me Nike.
FLORIDA -- We live in Florida, and wear sandals a lot, so instead of the Walgreens/Walmart brands (BTW, hold up for years), my wife moved up (??) to a nicer, pricier brand, Nike Max Air. They are completely falling apart after less than a year, even though the soles have minimal wear. Contacted the company, got info to return at JC Penny's.
JC Penny will not take them back, even they said it looked like faulty workmanship, but would not return. I read your return policy, honestly, who keeps receipts for sandals. I guess she is stuck with an inferior product that will go in the trash after paying good money for them. I'm sure this will affect her future decision making on foot wear, I know it will affect mine.
BTW, let me give you an example of exceptional customer service. I owned a Columbia rain gear set, the seams let loose on the jacket and I contacted the company. They apologized for the failure, asked my size, and sent me a new jacket, no questions asked. It isn't like she is trying to scam you, you can clearly see the foot wear is literally coming apart. I've read comments on http://www.mythreecents.com/ about the Nike customer service, so I am not expecting much. Maybe your tag should say, "pay good money for this product, but it will probably fall apart before it wears out." Now that's truth in advertising!!!
PENNSYLVANIA -- After less than 3 months I noticed that both of my shoes are splitting in the same place. I notified NIKE. They informed me that I have to ship the shoes back to them. So I packed them in the original box with proof of purchase. About 3 weeks later I received my shoes back with a letter stating, "Problem caused from an outside abrasion. Not covered under DEFECT MATERIAL." When I called them back to question. The person I talked to, told me that he was NOT the one that inspected my shoes and there was nothing he could do. I spent $140.00 for these shoes.
ALSO, NIKE kept my original box and Proof of Purchase. I also questioned about why I didn't receive those items back. I was told that in the claims description, it states that they DO NOT send any of that back to you. NIKE has also put marks inside of my shoes with a marker. NIKE refuses to give me a discount towards any other purchases. I told them that I will tell everyone that I know, DO NOT BUY NIKE. They charge high dollars for cheap shoes. I also went back to wearing MERRELL's. They last longer and hold up tons better.
NIKE personnel, is like talking to robots. They will only talk and say what is on the computer screen in front of them. I asked a question and the person I was talking to, actually ask me to wait a moment so he could find the answer on the computer. My opinion about NIKE is that they sell cheap shoes with high prices and THEY will not make good on defective products.