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Sandals Falling Apart Within a Year
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- We live in Florida, and wear sandals a lot, so instead of the Walgreens/Walmart brands (BTW, hold up for years), my wife moved up (??) to a nicer, pricier brand, Nike Max Air. They are completely falling apart after less than a year, even though the soles have minimal wear. Contacted the company, got info to return at JC Penny's.

JC Penny will not take them back, even they said it looked like faulty workmanship, but would not return. I read your return policy, honestly, who keeps receipts for sandals. I guess she is stuck with an inferior product that will go in the trash after paying good money for them. I'm sure this will affect her future decision making on foot wear, I know it will affect mine.

BTW, let me give you an example of exceptional customer service. I owned a Columbia rain gear set, the seams let loose on the jacket and I contacted the company. They apologized for the failure, asked my size, and sent me a new jacket, no questions asked. It isn't like she is trying to scam you, you can clearly see the foot wear is literally coming apart. I've read comments on http://www.mythreecents.com/ about the Nike customer service, so I am not expecting much. Maybe your tag should say, "pay good money for this product, but it will probably fall apart before it wears out." Now that's truth in advertising!!!

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Defective Nike Shoes
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- After less than 3 months I noticed that both of my shoes are splitting in the same place. I notified NIKE. They informed me that I have to ship the shoes back to them. So I packed them in the original box with proof of purchase. About 3 weeks later I received my shoes back with a letter stating, "Problem caused from an outside abrasion. Not covered under DEFECT MATERIAL." When I called them back to question. The person I talked to, told me that he was NOT the one that inspected my shoes and there was nothing he could do. I spent $140.00 for these shoes.

ALSO, NIKE kept my original box and Proof of Purchase. I also questioned about why I didn't receive those items back. I was told that in the claims description, it states that they DO NOT send any of that back to you. NIKE has also put marks inside of my shoes with a marker. NIKE refuses to give me a discount towards any other purchases. I told them that I will tell everyone that I know, DO NOT BUY NIKE. They charge high dollars for cheap shoes. I also went back to wearing MERRELL's. They last longer and hold up tons better.

NIKE personnel, is like talking to robots. They will only talk and say what is on the computer screen in front of them. I asked a question and the person I was talking to, actually ask me to wait a moment so he could find the answer on the computer. My opinion about NIKE is that they sell cheap shoes with high prices and THEY will not make good on defective products.

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Nike Air Max 90 Premium
By -

BEAVERTON, OREGON -- After only three months of wearing, plus a few more months keeping them in the box, the shoe's rubber outsole ruptured and the midsole cracked. Not being from the States, Nike just doesn't care and their local office (Nike EON Croatia) in my country even less so. Nike USA points to the local office, the local office (Nike EON Croatia) refuses to directly take any liability for a defective product pointing to the retailer and the retailer shrugs their shoulders saying that the local office will only accept returns up to 3 months after the purchase was made.

Plus, the shoes may be legendary and great looking, but comfort is not their stronger side. Wet traction is awful, paint on the midsole cracks and chips off and the inside around the heel wears out way too quickly. All in all, the Air Max 90 are great shoes to keep on a shelf as a piece of design art, but as a shoes they are subpar.

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Defective Shoes
By -

I purchased a pair of black Nike Shoxs and wore them occasionally (2-3 times per month) over a 9 month period- causal wear. When I noticed that the cloth on both of the shoes was beginning to turn white. I took the shoes to where I purchased them and was told it was past the 4 month return policy however, to return them to Nike as there was definitely a defect. I called Nike and found out what I needed to do and I paid to ship the shoes to Nike. About 3-4 weeks after I sent in the shoes, they were then returned to me with a note stating the soles were not defective.

Needless to say I was confused as the note I sent to Nike indicated the side of the shoe was turning white and had nothing to do with the sole. I called Nike and again they stated to send the shoes back in (I paid to send back a second time). About 3 weeks later I received the shoes back again stating they were denying the claim as there was nothing wrong with the shoe. It is amazing that they cannot get it right - anyone looking at the shoe can see that there is a defect. The cloth is in perfect condition however, the white fading on the black cloth is consistent on both of the shoes and is anything but normal.

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Last 30 Months Several Pair of Nikes Instantly Absorbing Ground Moisture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Two and one half years ago I returned a new pair of Nike Monarchs. After informing Nike customer service that the sneakers absorb moisture, even off moist concrete hours after rain subsided. Nike issued me a voucher which allows a submission of the sneakers to their inspector. Subsequent to packaging, wrapping, traveling and mailing my Monarchs to Nike the so-called Nike inspector returned my sneakers stating nothing was wrong.

I once again contacted ** at Nike's customer service where he insisted they never heard their sneakers absorbing moisture. Modells Sporting Goods then decided to replace the Monarchs with a new pair but the new pair had the exact same problem. Generous Modells took back the second pair.

Two weeks ago I purchased a new pair of Monarchs at Modells. I figured that Nike had corrected the initial defects I experienced and that for sure, two and one half years later, a new pair would resist street moisture BUT TO NO AVAIL THEY STILL GET WET.

** of Nike customer service contends they never heard of the problem but to the contrary because I reported this twice 30 months ago! ** offered the ceremonial our apologies but nothing more. Astounding, I'm the only customer in the world that has experienced leaking Nikes. I understand Nike is experiencing a class action lawsuit for sneakers that fall apart. Perhaps a second class action suit is now in order.

Someone in Sears executive office (Sears has nothing to do with this) informed me Nike is using a defective Dupont product, in the soles, called Abzorb. He said it has microscopic air bubbles for cushion but the unforeseen side effects is the air bubbles are absorbing moisture. So Sears knows of Nike's problem but Nike doesn't. Wharton business school calculated that one dissatisfied customer eventually equates to ten lost customers via word of mouth.

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Shrinking Shoe
By -

NIKE No More!! Very poor product and service. I purchased a pair of tennis shoes for my 10 yr old son 10 months ago. He wore them for cross country team at school. Being at the fifth grade level, that means 1 mile. Small school, only had 4 meets and he didn't attend one. 95% of running was on grass. He had a few training runs, so wear was less that 15 miles. That was last September. They had been sitting around since then. He has outgrown them and I wanted to give them to a friend. I washed them, gentle cycle (with a pair of my NIKEs), mild detergent, dried briefly at low heat (still wet when I took them out).

The thin bottom sole on just one shoe had separated at the heel. The shoe has visibly shrunk! I mean the rubber and all! The thin black sole is longer than the shoe and the shoe is visibly shorter than the other shoe. It also has some pulling away around the toe. My NIKE shoes came out fine. Now for the so called customer service. The online chat just puts you off to another #, which gives recordings. I finally reached a live person. However, she informed me that my shoes were 3 months past the 2 yr manufacturing date cut off time. She said 2 yr is enough time to decide if there is a problem, even though I hadn't owned them that long.

She said they don't recommend washing their shoes. Come on! If you wear them, they do get dirty (rain, mud, etc.). I have NIKE shoes that are 15 yrs past mfg. date, have hundreds of miles of wear and have been washed and dried many times, and are still in one piece. She said the agitation and the heat affected the materials. I don't see how swirling around in water with other cloth items could be worse than running in them. As for the heat, like I said, they were still wet. Isn't the material heated during manufacturing? She didn't know, she doesn't make them. Oh yeah, I forgot, she lives in the USA. They would not inspect them at all. Nothing they could do. Sorry!

She suggested I take them back to the store and find out why they sold me a shoe that was over a year old, ha ha. Be warned! If you still buy NIKE, check the tag in the shoe for the manufacture date. If it is close to 2 yrs, don't buy or go home and do as much as you can before your time is up and they fall apart. I have worn NIKE for years with no problems. The quality of the manufacturing has gone downhill. Customer service isn't so hot either. As for me and my house, NIKE No More!!

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Manufacturing
By -

BEAVERTON, OREGON -- To whom it may concern, I have been a loyal customer of Nike products for many years now. The quality and style of your product has always been outstanding. It has recently come to my attention that the majority of your product is manufactured by outsourcing labor in foreign countries. I know that by doing this your company is able to exploit labor and save heavily on manufacturing costs at an extremely high risk. I know that the point to a successful business is achieving a high profit to margin ratio. I don't mind paying a little extra for a quality product, but don't you feel that sometimes capitalism begins to distort our true values and beliefs?

Given the current state of our economy, I feel that it is more important now more than ever that we buy American products made in America. Or at the very least, take care of other humans while we our conducting business in their country. I believe in America, right now the rest of the world is seeing how much we are truly struggling. We should be setting an example, like we always have. The last two pair of shoes from Nike that I bought seemed to "wear and tear" more quicker than normal. The style and comfort wasn't the issue, simply how the shoe was manufactured. Perhaps the loyal workers in your company are being pushed a little to hard, with no gratitude replicated.

I love America, I love Nike, I just don't want to buy a product that not only makes me look good, but feel good as well. I hope to continue to stay a loyal consumer to your business, but it's almost embarrassing wearing $150.00 pair of shoes that only costs $75.00 to make. And in another country for that matter! Nike is an extremely powerful company that has a responsibility to the rest of the world. Let's "buy American", and keep it "American made". Maybe next time my shoes will last longer unless you want to pay $150.00 for a pair of shoes every two months.

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Community and Childrens Advocate/Activist
By -

UNKNOWN -- To whom it may concern: Over the past few years and now that basketball season is upon us, injuries are again occurring and will continue to occur. Recently, several high school, college and several known professionals have sustained ankle and foot injuries. Injuries that will have them sidelined for several months at the least. One known injury that seems to be occurring is that of Plantar Fasciitis (heel and foot). This injury causes pain on the bottom of the heel and may cause stress fractures in the foot. Plantar Fasciitis is considered a chronic injury rather than an acute injury. Very common in runners, sudden weight gainers and basketball players meet both.

What can cause such an injury with high quality shoes, expensive shoes, technology designed shoes and worn by high profiled athletes. Well, the injury covers all and their seems to be one small design that can occur or be placed in with basketball shoes, worldwide and especially in the USA. INVESTIGATIVE AND INFORMATIVE: The basketball shoe inserts are poorly designed due to its thickness and it does not prevent the injury from occurring. Wearers of the shoe exert tremendous amounts of poundage from stop and go, rebounding, jumping, change of direction and numerous other shoe degradations.

NOTE: Changing the inserts upon purchase or removing them after 3 months or replacing the inserts with proper inserts that prevent plantar fasciitis, arch support failure, pronation, foot stress (increase thickness of inserts or place notice in shoes to change inserts after 3 months of shoe wearage). Technology and scientific evidence supports the insert theory and should be investigated due to the numerous occurring injuries to young athletes and now the high profile athletes in the professional ranks. Informative testing would be of utmost importance due to this injury placing potential athletes in harm's way of the reoccurring injury.

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Class Action Suit On Nike Air
By -

I have more shoes than I need. I buy shoes on sale and keep them nice rotating them to keep them fresh. That means that some of my shoes may be 8 years old but look brand new. Nike Air shoes decide to fall apart when they are that old. They just rot. I've now had 6 pair with the Air Soles, visible and invisible, just fall apart.

I played golf yesterday with my Nike Airs that I hadn't worn in a couple of years. The insole still has all the writing on it and the shoes have probably been worn 8 times, and mostly riding in a cart so very low mileage. They are bright white, but the soles are separating at the airbags. I had to take them off in the middle of playing with my son, for the first time in 2 years. You cannot glue them because the sole material is flaking off and disintegrating. Seems like all 6 pair have fallen apart in the last 3 years, and were purchased before that.

All look great on the sole bottom, and the uppers but the pathetic construction allows the sole to separate at the top of the airbag around the heel for about 6 inches. So I am supposed to throw these otherwise perfect shoes away? Thanks. I won't fall to sending them into Nike to get them sent back to me with a "shove it" note attached. I will complain loudly and won't buy them anymore. Shox aren't any good either. No more, Nike. Take advantage of someone else with some kind of Michael Jordan status thing that rules their world. I want a shoe that I can count on to finish the game, not fall apart in the middle.

NIKE, you need to read these problems and fix the problem. Either come up with a way to repair them, or yes give everyone a voucher for at least 50% off for a new pair. Mine fall apart with much more than 50% of the wear left, easily. My Asics and Adidas don't do this crap. My son's Underarmour cleats did it, but I could glue the sole back on them. You can't glue, shoe goo, or repair crumbling foam rubber. That means your product is defective and the consumers should have a case for restitution!

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1.1 out of 5, based on 20 ratings and
70 reviews & complaints.
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