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63 reviews & complaints.

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Shrinking shoe
Posted by on
NIKE No More!! Very poor product and service. I purchased a pair of tennis shoes for my 10 yr old son 10 months ago. He wore them for cross country team at school. Being at the fifth grade level, that means 1 mile. Small school, only had 4 meets and he didn't attend one. 95% of running was on grass. He had a few training runs, so wear was less that 15 miles. That was last September. They had been sitting around since then. He has outgrown them and I wanted to give them to a friend. I washed them, gentle cycle (with a pair of my NIKEs), mild detergent, dried briefly at low heat(still wet when I took them out). The thin bottom sole on just one shoe had separated at the heel. The shoe has visibly shrunk! I mean the rubber and all! The thin black sole is longer than the shoe and the shoe is visibly shorter than the other shoe. It also has some pulling away around the toe. My NIKE shoes came out fine.
Now for the so called customer service. The online chat just puts you off to another #, which gives recordings. I finally reached a live person. However, she informed me that my shoes were 3 months past the 2 Yr manufacturing date cut off time. She said 2 yr is enough time to decide if there is a problem, even though I hadn't owned them that long. She said they don't recommend washing their shoes. Come on! If you wear them, they do get dirty (rain, mud, etc.). I have NIKE shoes that are 15 yrs past mfg. date, have hundreds of miles of wear and have been washed and dried many times, and are still in one piece. She said the agitation and the heat affected the materials. I don't see how swirling around in water with other cloth items could be worse than running in them. As for the heat, like I said, they were still wet. Isn't the material heated during manufacturing? She didn't know, she doesn't make them. Oh yeah, I forgot, she lives in the USA. They would not inspect them at all. Nothing they could do. Sorry! She suggested I take them back to the store and find out why they sold me a shoe that was over a year old, ha ha.
Be warned! If you still buy NIKE, check the tag in the shoe for the manufacture date. If it is close to 2 yrs, don't buy or go home and do as much as you can before your time is up and they fall apart.
I have worn NIKE for years with no problems. The quality of the manufacturing has gone down hill. Customer service isn't so hot either. As for me and my house, NIKE No More!!
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clutzycook on 06/30/2010:
I've never actually heard of throwing a pair of non-canvas tennis shoes in a washer and dryer. If they're leather, I just scrub them as best I can with soap and water, then give the insides a squirt of odor eaters.
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BEAVERTON, OREGON -- To whom it may concern, I have been a loyal customer of Nike products for many yearsnow. The quality and style of your product has always been outstanding. It has recently come to my attention that the majority of your product is manufactored by out soarsing labor in forgein countries. I know that by doing this your company is able to exploit labor and save heavily on manufactoring costs at an extremely high risk. I know that the point to a successful business is achieving a high profit to margin ratio. I don't mind paying a little extra for a quality product. but don't you feel that sometimes capitolism begins to distort our true values and beliefs? Given the current state of our economy, I feel that it is more important now more than ever that we buy American products made in America. Or at the very least, take care of other humans while we our conducting business in their coubtry. I believe in America, right now the rest of the world is seeing how much we are truly struggling. We should be setting an example, like we always have. The lasts two pair of shoes from Nike that I bought seemed to "wear and tear" more quicker than normal. The style and comfort wasn't the issue. Simplyhow the shoe was manufactored. Perhaps the loyal workersin your companyare being pushed a little to hard, with no gratitude repricated. I love America, I love Nike, I just don't want to buy a product that not only makes me look good, but feel good as well. I hope to continue to stay a loyal consumer to your business, but its almost embarrassing wearing $150.00 pair of shoes that only costs $75.00 to make. And in another country for that matter! Nike is an extremely powerful company that has a responsibility to the rest of the world. lets "buy American", and keep it "American made". Maybe next time my shoes will last longer unless you want to pay $150.00 for a pair of shoes every two months. Your Loyal Customer, Kimberly Carroll
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GenuineNerd on 02/19/2010:
Some New Balance shoes are manufactured in the US, although some components are foreign-made. Many shoes are made under slave-labor conditions, whether it's a $20 pair of shoes from Walmart or Target, or an $150 pair of Nike Air Jordans or LeBron James shoes. And some sneakers are made more for style than substance.
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Community and Childrens Advocate/Activist
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UNKNOWN -- To Whom it may concern:
Over the past few years and now that basketball season is upon us, injuries are again occurring and will continue to occur. Recently, several high school, college and several known professionals have sustained ankle and foot injuries. Injuries that will have them sidelined for several months at the least. One known injury that seems to be occurring is that of Plantar Fasciitis (heel and foot). This injury causes pain on the bottom of the heal and may cause stress fractures in the foot. Plantar Fasciitis is considered a chronic injury rather than an acute injury. Very common in runners, sudden weight gainers and basketball players meet both. What can cause such an injury with high quality shoes, expensive shoes, technology designed shoes and worn by high profiled athletes. Well, the injury covers all and their seems to be one small design that can occur or be placed in with basketball shoes, worldwide and especially in the USA. INVESTIGATIVE AND INFORMATIVE: The basketball shoe inserts are poorly designed due to its thickness and its does not prevent the injury from occurring. Wearers of the shoe exert tremendous amounts of poundage from stop and go, rebounding, junping, change of direction and numerous other shoe degradations. NOTE: Changing the inserts upon purchase or removing them after 3 months or replacing the inserts with proper inserts that prevent 1) plantar Fasciitis, 2) Arch support failure 3) pronation 4) foot stress (increase thickness of inserts or place notice in shoes to change inserts after 3 months of shoe wearage.

Technology and Scientific evidence supports the insert theory and should be investigated due to the numerous occurring injuries to young athletes and now the high profile athletes in the professional ranks. Informative testing would be of utmost importance due to this injury placing potential athletes in harms way of the reoccurring injury.
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Class Action Suit On Nike Air
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I have more shoes than I need. I buy shoes on sale and keep them nice rotating them to keep them fresh. That means that some of my shoes may be 8 years old but look brand new. Nike Air shoes decide to fall apart when they are that old. They just rot. I've now had 6 pair with the Air Soles, visible and invisible, just fall apart.

I played golf yesterday with my Nike Airs that I hadn't worn in a couple of years. The Insole still has all the writing on it and the shoes have probably been worn 8 times, and mostly riding in a cart so very low mileage. They are bright white, but the soles are separating at the airbags. I had to take them off in the middle of playing with my son, for the first time in 2 years. You cannot glue them because the sole material is flaking off and disintegrating. Seems like all 6 pair have fallen apart in the last 3 years, and were purchased before that. All look great on the sole bottom, and the uppers but the pathetic construction allows the sole to separate at the top of the airbag around the heel for about 6 inches. So I am supposed to throw these otherwise perfect shoes away? Thanks
I won't fall to sending them into Nike to get them sent back to me with a "shove it" note attached. I will complain loudly and won't buy them anymore. Shox aren't any good either. No more, Nike. Take advantage of someone else with some kind of Michael Jordan status thing that rules their world. I want a shoe that I can count on to finish the game, not fall apart in the middle. NIKE, you need to read these problems and fix the problem. Either come up with a way to repair them, or yes give everyone a voucher for at least 50% off for a new pair. Mine fall apart with much more than 50% of the wear left, easily.

My Asics and Adidas don't do this crap. My son's Underarmour cleats did it, but I could glue the sole back on them. You can't glue, shoe goo, or repair crumbling foam rubber. That means your product is defective and the consumers should have a case for restitution!
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Anonymous on 03/20/2009:
How does a shoe decide to fall apart?
Anonymous on 03/20/2009:
A class action will make the lawyers rich while you get a coupon for $5 off a new pair of shoes. Buy another brand.
DumdHead on 03/20/2009:
They are NIKE not some designer Italin jobs. They have exceded their life span. If you want shoes to last that long you are in the wrong price range.
Mj23 on 09/23/2012:
Total trash. I have 150 pairs of Nikes. Been collecting like this guy and 4-5 of mine did the same. The foam rots and crumbles. Some others the leather just separates from the rubber. Glue dries up. I hate it doubt they are going to change. Quality been on a downside for years. Buy better brands. Sad but true.
bumlebee on 04/14/2013:
Exact same problem. Used my shoes maybe 3/4 times and first the sole on one shoe just came off - all the synthetic material holding the sole to the shoe had just rotted. Five minutes later the other shoe fell apart too. Nike refused to accept any responsibility. Had a similar problem with 2 pairs of ECCO shoes and ECCO apologized for the manufacturing problem and replaced both pairs. Nike basically said take a hike.....never buy this company's made in China and they will not stand behind their product. JUNK
Lance on 10/13/2013:
My Nike kemp shall golf shoes that have less than 10 rds on them had the soles fall off on one and almost off on the other. Stay away from Nike golf shoes.

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Best Watch, Worst Service
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ALASKA -- This is by far the best Nike product I ever bought. There is no other that can match it. I have the Nike Triax 250 and let me tell you. I seldom take it off my arm. It's like my own little life-support unit and I brag with it all the time. The first time I had to replace the battery, I took it to the sport shop where I bought it and my watch was sent to JHB. It took 6 weeks, no problem. I recently had to replace the battery and the strap and that is where my problems started. The sport shop I bought it from told me they don't stock Nike watches any more, thus does not provide the service anymore. I was referred to another sport shop and was given the same story. They in turn referred me to the Nike Shop and there I was informed that the Nike service provider is closing down for good. Imagine having bought the top of the rage Nike sports watch and there is no service or parts available for it. I was very upset and felt that I was done in by the sports brand I have supported since 1980. I spent about R4000.00 per year on the Nike brand and could not believe that this is how Nike will treat any client. I started hunting for anything or anybody that could help me fit a battery and modify a strap just so that I can use my little life-support unit again. I was willing to try anything and even willing to pay anything to get my Nike watch to work again. I looked around for four months and out of desperation more that anything else I went into a jewellery shop in my quest to find just a batter for my watch. I was in luck, the woman said fitting a battery is not a problem, bat to seal the watch again will be. I was desperate and gave the go-ahead. Finally my little life-support unit was ticking again. The woman hesitantly told me she has a Nike watchstrap that was laying in the draw for a good few years and it might fit my watch. I was about to cry when she took it out. It was the exact strap for my watch. I could not believe that a small jeweller shop could provide me with everything I needed for my Nike watch barring the seal, that I asked them to order me a two of the same batteries and straps if she can. I was assured by the lady that it would not be a problem to get even the seal I needed. Happy at last.
My advise to all out there is, when you do decide to buy your Nike watch, make sure that your are well informed of the backup service of your watch and who the rest off the stockist of service parts are. Enjoy your Nike watches and safe running.
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Sneakers (Cross Trainers)
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Rating: 1/51
MASSACHUSETTS -- The cross trainers I purchased have a part of the sole coming loose. I do not exercise in these, they are only worn when I am not working. They are only 2 mos. old. I called Nike and they told me to ship them back to be inspected to warrant replacement. After reading the other complaints I do not want to waste my money on shipping to get no help. I should have stuck with New Balance!!!!!!
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MDSasquatch on 08/21/2013:
Save your time and money
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Pro Football
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Rating: 1/51
I think Nike could have done a much better job on the colors for breast cancer awareness caps! Gray looks terrible! So drab!
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DebtorBasher on 10/16/2012:
I didn't see the gray caps.
I'm all for cancer awareness, but I have to be honest....I am so sick and tired of seeing EVERYTHING in pink!

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Poor Quality Shoes
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BEAVERTON, OREGON -- Just received my decision letter from Nike stating that the sole separation of my shoe was not a problem that they would fix. Super poor quality and even worse customer service. Will never buy Nike again.
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Alain on 01/15/2012:
It's a poor idea to tell a customer you aren't going to back your product in a competitive market. There are a number of other companies with excellent golf shoes that would welcome your business. You're right to walk with your wallet.
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Top To Bottom Store Policy
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PORTLAND, OREGON -- The store policy is no cash refunds, only in store credit, which would stop people, in the know, from shopping for Christmas presents. Also they speak in front of the customer in their native language, which is very upseting to the customer. I'm talking about the store on 82nd and Foster.
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ChuhBaca on 11/19/2011:
I haven't purchased anything Nike since they renewed their sponsorship of Michael Vick.
Anonymous on 11/19/2011:
Doesn't bother me when cashiers speak another language to each other. Did you make the return with or without the receipt? A store normally gives back store credit if a return is made without a receipt.
At Your Service on 11/20/2011:
Is there some guarantee up front that they offer cash returns?
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Nike sponsoring Michael Vick?????
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BEAVERTON, OREGON -- How in the world could you pick Michael Vick to be a sponsor for your products. His despicable behavior in the past has shown him to be a less than ethical or compassionate person, and I fail to see what good he could be to your company. If he's the best you can up with, we live in a sad, sad world. How disappointing.
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Anna Molly on 07/02/2011:
Don't buy Nike, then...
jktshff1 on 07/02/2011:
Nike is sponsoring Vick, not the other way around.
The guy did his time and is still paying for it. Enough people think he has mended his ways that Nike is willing to go out on a limb.
ChuhBaca on 07/02/2011:
Yeah, I like the Nike Air Structure shoes, but I will stick with Brooks or New Balance.

He's mended his ways because he got caught and it affected his lavish lifestyle. I don't buy it. I've heard of lots of people who have "done their time" but Nike isn't giving them obscene amounts of money. It disgusts me how much a professional athlete can get away within this country. If it wasn't Michael Vick,the story would be completely different.
sabletaz on 07/03/2011:
You took the words right out of my mouth ChuBaca!
trmn8r on 07/03/2011:
I agree with jktshff1. Although I am a dog lover, there is such a thing as forgiving and moving on. Vick paid for his crime, and likely will for some time to come.
madconsumer on 07/03/2011:
as long as michael paid his dues, and has changed his behaviours, he should be allowed to resume a normal life with and employment!
Diane on 07/04/2011:
I agree - he is scum and Nike should not get any business from anyone who cares about animals. I understand paying your debt, but he is only sorry that he got caught. Abusers are sick and most often abuse again. If he was a child abuser, would you put him back in a classroom? No, he would never teach again!

However, everyone should write a "real" letter to Nike - paper letters pile up and make a statement - emails get deleted.
Carey on 07/04/2011:
He is still a role model in certain communities. He can still sell shoes, no matter what he did and most people in these communities don't think what he did was wrong or believe it's a conspiracy by the man. Either way Nike did some marketing research and believes it's in their favor in order to keep selling shoes. After all its the almighty dollar, not the lives of dogs that counts to Nike shareholders.
lorraine on 07/12/2011:
really!!!! the best Nike can come up with to sponsor is a dog killer. it is bad enough they test animals for their products, now they hire a killer!!!!!! the excuse that he did his time is a load of crap! the dogs are still dead! I will organize a boycott of Nike, I hope others do the same.
Jack on 07/21/2011:
Since Nike has chosen to sign Michale Vick to endorse it's products, I have chosen to take my business elsewhere. I find it amazing that this is one of the athletes you want to represent your company!
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