My son has been a Nike customer for years. As an athlete he has always worn Nike. We purchased a pair of Nike Free 3.0 running shoes for him in April and by mid May the shoes gave out. Mesh tore away from the soles on the side of the shoe and the laces also started to tear the mesh. We sent the shoes to Nike and initiated a claim. The claim was DENIED! The inspector's final decision was that this was normal wear and tear. I cannot believe Nike agrees with and only expects a running shoe to only last 2 months. I called and appealed without success. Nike obviously is not worried about the quality of the product or their customers. Won't be buying Nike again.
A couple of years ago I purchased a pair of Nike Air shoes. After several months they went to squeaking when I walked. Embarrassing to say the least. They were regulated to $60.00 yard shoes. Eight months ago I purchased an identical pair of Nike Airs to replace another brand that I had been wearing. Thinking that the first pair of Nike Airs was just a fluke and that certainly another pair would not have an identical flaw! Wrong! After a couple of months they have gone to squeaking with every step. Will NIKE make good on their product? Apparently not! The second pair, purchased in the fall of 2012 has a 2010 date code on them.
NIKE will not honor any type of full warranty in excess of two years. The shoes were already two years old when they were purchased. So, no customer service from NIKE. I will never buy another NIKE product; shoes, shirts, socks, whatever.
CONCORD, CALIFORNIA -- My parents bought me Nike Lebron Nines 3 months ago at Kids Foot Locker in Sun Valley Mall, Concord Ca. After wearing it for 3 months my Lebron Nines are breaking apart, the inner inside part near the shoelace or quarter is bulking and ripping off. My parents bought my shoes for $140.00 dollars plus tax. This shoes is the most expensive shoes in the family, I LOVE IT. We went to Kids Foot Locker to buy shoes for my brother yesterday and the salesman told us to call Nike or write a letter for our complains. My whole family likes Nike. It's the first time this happened.
My parents are hard working. These shoes are a reward for getting good grades. My dad can't believe it these shoes are so expensive and it's a well known brand is breaking apart and I only worn it for a couple of months? My Mom is so disappointed for this matter and she told me that she will never buy another Lebron shoes again... I hope you can help me so I can convince my parents to buy me another Nike shoes next time. Thank you and I hope to hear from you soon! Thank you.
BEAVERTON, OR AND FT. WAYNE, IN, OREGON -- I am a CEO, of a major Marketing firm. A good friend of mine bought me a Nike Golf belt, at Gordmans in FWA. That was in late March, or early April of this year. Went to a friend's house in a gated community for a golf game with a 4 some of his friends! All, commented, "**, if you're not a good golfer, you sure look like one with all the Nike products you wear and golf with." Then on the second hole, I was teeing off when during the back swing, the belt buckle came loose from the leather, causing my golf shorts, to expose my you know what! I never was so embarrassed in my life!
Nike, tell the Chinese, or the Indonesians, to go screw themselves. They put out a poor leather that causes the belt buckle to slip from the grabbers on the leather. Cheap leather to say the least! Gordmans not your fault, you just happen to sell Nike products! If I was Gordmans I would tell Nike to go screw themselves! An embarrassing moment on Nike's behalf! They don't care, they laugh all the way to the bank!
CHICAGO, ILLINOIS -- I own 40 pairs of golf shoes, lots of Footjoy, Ecco and some Nike. I don't wear any particular pair enough to wear them out. I have a pair of Nike that literally have the heels delaminating and falling off the shoes. Called their customer service assuming they'd stand behind the shoes as the design is clearly defective or they were manufactured using glue that does not last. Their response, in short, was to tell me to go scratch. So, I will. You can be sure that I will NEVER buy another NIKE product as long as I live, and I will continue to tell everyone I know the same story.
I was totally willing to forgive their crappy quality if they stood behind the product and came up with some sort of remedy. But their attitude and their policy were both absurdly myopic in a world of blogs and tweets. How can it make sense to turn away a customer service opportunity to show a customer that you care about them, and will stand behind your product? Their people are doing just the opposite. There are lots of companies that enjoyed financial success and glory, only to become irrelevant once they lose their way. Nike, in my view, is one of those companies.
BEAVERTON, OREGON -- Thanksgiving weekend I purchased 2 pairs of Nike shoes. One for my 11 year old and 1 for myself. The kids shoes have completely fallen apart 2.5 months. Mine the soles are delaminating. This is absurd. I own a company. We produce a quality product with American workers and pay taxes in this country. I'm done with these clowns.
Don't buy the garbage they foist on us as they spend billions advertising to children and fools. The proof is in what you get and what you get from Nike is the cheapest crap that they can get away with. Nike: I have a big mouth. I will bad mouth your product till I die. When you have screwed over enough people your company will die too. Another outraged American.
BEAVERTON, OREGON -- Nike's consumer service and/or claims department is staffed by a crew of well trained robots who recite company policies, rules and regulations calmly and contritely, but they provide NO CUSTOMER SATISFACTION and honor NO WARRANTIES whatsoever. Don't buy this product. It is cheaply made, and will NOT be covered under any warranty! You will be asked to return the product to them, you pay the postage, and they will return it back to you and say "their expert inspectors found no manufacturers defects".
They will then tell you that you can return the product to them a second time, on YOUR dime again, for a "courtesy" reinspection, with no guaranties that you will receive any customer satisfaction at all!! Just Do It??? I think not! DON'T DO IT!!! Don't buy Nike!!!
LOS ANGELES, CALIFORNIA -- My Nike shoe fell apart after using it only about 10 times. Wrote to Nike and send pictures. Nike's wrote back saying their return guidelines will not accept DEFECTED products beyond 2 years from the date of manufacture. (You can find this date printed on the tag on the inside of the shoe just above the barcode.) The Golf shoe was given to everyone that played in a Golf tournament @ Braemar CC in 2009, the shoes were 6 years old when everyone got them and out of warranty before they were use!
Nike does not cover their shoes from manufacturing or fabric defect that is a rip off. Cannot believe that a company like Nike does not stand behind their products. Maybe because the shoe was made in Thailand. I posted a video on youtube “Nike shame on you”.
I purchased a pair of Nike 360 Air Max 2010 running shoes for $160.00. After 2 months the left shoe air bladder developed a leak. I returned the shoes to Foot Locker and spoke with the manager. He looked at the shoes and asked if I had them for 30 days or less, because of the like new look. He inspected the shoe and told me to send it to Nike and download the form. I mailed my shoes off to them, only to told that they were worn by "Nike Inspector". OMG these shoes were not even close to be worn. They had less than 2 months of running, around 100 miles on them.
I chose to have them recycled because I was very convinced knowing their condition and what I was told by Foot Locker, that I would get my "defective shoes" exchanged - not at all. Lost $160 for the shoes and $20 to return them. In return I am out $180.00. Nike is all about money, not customer satisfaction. Shame on you Nike!
Just bought back-to-school shoes for my ten year old son. Nike pair #1 lasted three days, and the rubber tread on the bottoms came unglued. Brought them back to the store, and replaced them with another pair. Different Nike style, slightly more expensive. They lasted one day. This time the front rubber toe cover came unglued along with the bottom tread.
Word of advice to Nike: "Get better glue. Your prices are not in line with the inferior quality of your product." I'm thinking that dollar store flip-flops would last longer than your shoes. Yes, I was able to get my money refunded. However, there is the inconvenience factor of having to go back and forth to a retail store on my gas nickel, then wait in a customer service line to return overpriced poor quality shoes.