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Warranty Covered Repair Parts Hold For 2 Months
Posted by on
I purchased the Coolpix S9100 in May, 2011. In August, while on vacation, there is a lens error. Not good because I rarely used the camera between May and August. We could not take anymore pictures of our vacation either. Called Nikon and they said send it in. I sent it in in August. This is October and I still have not gotten my camera back yet. It is on a parts hold and has been since August. I called them over and over. One representative tells me I will receive it September 30. Didn't receive and I called back. They said, you didn't call because we don't have a record of you calling, so basically they called me a liar. They said the parts are coming from Japan. I said it doesn't take a month to get the parts even from Japan. They don't care. They have already made the money from the purchase so it doesn't matter to them if you get your camera back or not. I am one step away from contacting an attorney just to show them they should not do people this way.
     
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trmn8r on 2011-10-02:
I'm not sure what an attorney is going to do for you. It is possible that an act of God in Japan 5 or 6 months ago impacted a factory that makes the needed part.
At Your Service on 2011-10-02:
Nikon is actually one of the really nice digital camera designs. It's unfortunate that you've had the problem. Just as trmn8r stated, many of the factories have been having a problem getting parts out. If you contact an attorney, you'll need to be prepared to pay a $1500 retainer and I don't think you'll see anything happen any faster.
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Poor Customer Service
Posted by on
Camera does not come with a take along printed guide. When I called to request one (as my vacation has no computer access) I was told they would not provide a printed manual, that I could print the few hundred pages of CD and bring all those with me everywhere and implied my request was unreasonable. They also acted as though I was wasting their time when I called and were very rude. The camera was expensive, my request was reasonable and they should be able to supply a portable instruction guide for their products.

Had I known this before I purchased my new camera I would NOT BUY FROM NIKON!!
     
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madconsumer on 2011-09-22:
I have always enjoyed my Nikon camera. many print services can print the manual in smaller format so it won't be a huge book.
trmn8r on 2011-09-22:
I have a lot of things now, some old and some new, that don't have printed instructions. I have a 35 year old tractor, and found the instruction and service guides online in PDF form. Quite thankful to have them.

Some new items, like my Dell Hell computer and LexMissedTheMark printer, didn't come with a printed manual (like they used to years ago). They are available in PDF form.

I think it will be more and more the case that paper manuals are not supplied with stuff.
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Customer Service a horror!
Posted by on
I purchased this camera for my 86 y. o. father to have some fun with. He doesn't have a computer, but could plug this camera into his TV and view his pics and videos. However, NIKON is too cheap to include an owner's manual in printed format, just a CD rom to view on a computer. I took issue with this, as they sell a camera you don't need a computer to use, and an owner's manual that does require a computer. After calling the company, I was informed, by an "outsourced agent" that I could print the manual (around 200 pages) if I wanted it in printed format. I said that a $300 camera that doesn't need a computer should come with a print manual. The agent said I could have one if I e-mailed my receipt for the camera. I was given a website that didn't work, after trying for hours to get my information through, I called Outsource Customer Service once again. I got the same information, so while we were connected, I tried again and again to get through on the requested website, without success. This agent offered an alternative e-mail address, which I successfully used to send my Amazon receipt. He said I would be getting my manual in the mail. Of course, this did not happen. I sent two further proofs of purchase to this website, and still nothing. I will NEVER purchase another thing from this company.
     
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trmn8r on 2011-01-09:
I understand the premise of your complaint, and I sympathize with you. Unfortunately, this is the way everything is going. I have numerous manuals in PDF format on my computer, for everything from a 50 year old tube tester to the manual for my printer. I have one for my digital camera, but it was bought 10 years ago.

If they told you that they would send you a paper copy, they should have followed through.
madconsumer on 2011-01-09:
there are lots of companies doing this.
GenuineNerd on 2011-01-09:
Online manuals are the norm...once I was given a Canon printer, and it took almost 400 pages (and one set of ink cartridges) to print the manual from Canon's website. Ironically, the printer died shortly after that marathon print job (it was an old, used printer that still used an IEEE-1284 serial cable). I liked it because it used separate inkjet cartridges for each color, instead of a tricolor one (like my current HP printer), and the cartridges for it were inexpensive. Still, I got almost 3 years of use out of it. A cable modem manual went 28 pages. A manual for my Olympus digital camera was almost 100 pages, but I decided not to print it. I feel that digital cameras (and other devices, whether they are used on a computer or not) should include a printed owner's manual, since not everybody has computer, and those that do don't have the time or patience sometimes to find what they're looking for from a manual taken from a CD-ROM or a website.
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Save Your money don't buy Nikon S710 is Junk!!!!
Posted by on
Hello,
I was very excited when I first bought my Nikon in Jan 2009 for our 25th Anniversary. I know it was on the expensive side I was going to buy a Cannon live and learn. My boss said he had one and was working well for him at the time. Well I went on our trip for our Anniversary and wanted something light to take that would keep those special memories. Well I took about 15 pictures and started getting a lens error, which I now know is very common! My bosses started doing it too a month after mine did. So anyway, I ended up buying a Kodak throw away to capture our specials moments. I was not happy to say the least.
I thought well things happened and sent it back they repaired it and said this was a common error. Asked where I lived I said Arizona and they said oh that is why due to the dust! I babied this camera, it was in a nice case, and I was not dirty at all. I received my camera and it worked for a month then went to the NASCAR races and guess what? I got the ole lens error again, so this time no pictures were taken at all! Sent it back and the support is just awful cannot hardly understand the techs, must been from India! Received the camera after spending $100 they said the body had a small dent?? There were no dents when I sent it to them I took very good care of it.
Now the flash is not working most of the time. They told me it was due to a bad battery, right! So bought a new battery and still the same. So now, I have to send it off again and I am sure they will come up with something to charge me with. The sad thing is I bought the extended warranty. Buyers beware stay away from NIKON. The service that I have received from the Nikon repair department is pathetic. I will never buy another NIKON product! What a shame I mainly bought it because it had such a high pixel waiting and thought they made good camera’s I now know I was wrong!
     
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Poor Service/Repair Support
Posted by on
MELVILLE, NEW YORK -- The service that I've received from the Nikon repair department is absolutely pathetic. I purchased a Nikon S710 camera in Sept '08 and was only able to use it briefly (about 45 days) before the first defect. The camera kept displaying a lens error that prevented it from being used. I contacted the Nikon Service department and was told to send the camera in for repair and that the turnaround is typically 7 - 10 days. Thirty days later, my camera is still with Nikon on a Parts Hold. The representatives are fairly friendly but not very helpful as they don't seem to have the needed information at their fingertips. It seems that nearly every inquiry has to be emailed to a different department and responses can take up to 48 hours, which is unacceptable for a supposedly cutting edge electronics company. At any rate I am still without my camera and still have no guarantee as to when it will be repaired. I've called over ten times and cannot seem to get have my call escalated to a supervisor. I even called Corporate only to have the operator blindly forward me to a voicemail mailbox. I did receive a timely phone call but still find myself no closer to resolution. Due to the lack of response, I've resulted to a written letter to the CEO of the company in hopes of having the camera replaced.

Nikon has completely lost my faith as a consumer which is sad since I've always been a die-hard Kodak customer and took the leap to Nikon with this last purchase. It's also unfortunate that this is my first experience with the company.

The intent of this complaint is not to sway your purchase decision but to help you make a more informed one. I'm sure that Nikon makes quality products and I understand that electronics do fail however I am extremely let down by the support I've received from the company. I actually find myself pondering selling the repaired camera online at a loss and buying another camera as I can't imagine going through this again should the camera warrant additional manufacturer repair.
     
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madconsumer on 2008-11-21:
if the repair part is backordered, what more can they do? after all, Nikon does not produce all their parts, some are out sourced.

"Thirty days later, my camera is still with Nikon on a Parts Hold."
Logana77 on 2008-11-21:
The part isn't on backorder as I understand it. I'm told that they are in the process of procuring the part from a supplier. I feel that we are beyond the timeframe of a reasonable wait for a repairable issue. I purchased the camera to capture pictures of my newborn and have had to purchase another camera due to this. Given the length of the parts hold I would have expected Nikon to offer a replacement whether it be a refurbished camera or a new one but neither has been presented as an option. At this point I am at the mercy of the parts hold and have no estimates on how long it will be before my camera is to be repaired.
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Retailer in Singapore Cameratalk
Posted by on
SINGAPORE -- My wife was in Singapore for business and told her to get a lens.. She got overcharged $1,000 US for a AF-S DX NIKKOR 55-300mm f/4.5-5.6G ED VR (5.5x).. The retail store was called Cameratalk in Singapore. Sales guy name was Eric.. There are lots of things I should have done before sending her to buy this lens, but really try to hope that most people are honest.. This is not the case at Cameratalk.. . So we are going to try the small claims route.. I don't blame my wife for this mess.. I blame myself for not doing my homework.. but this really has to stop and this place needs to be closed down! I have their phone number..006563339161.. Please see the website of other people who got ripped off at this store.: http://cameratalkpteltdsg. blogspot.com/2009/01/boycott-this-shop-at-sim-lim-square.html

I would think that Nikon would pull their brand from this god awful place..
     
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warddw1526 on 2010-12-01:
When I look at other sites, I see the cost of this lens in the United States is $399 (or less). In a competetive marketplace, a store can charge what they want.

And why blame Nikon for the price of the lens at the store?
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Do not buy Nikon D5000
Posted by on
NEW YORK -- Loved the camera until the "known problem" as Nikon calls it completely froze the camera (on a trip in Europe, no less). Sent it away to get repaired and 2 weeks later received it back, supposedly fixed. Took two photos and the same problem. Have been on hold with "customer" service for 25 minutes waiting to speak to a supervisor as I don't want the camera "repaired" (if they couldn't do it right the first time, why does anyone think they'll be able to fix it the 2nd time??!!) that I want it replaced. Period. The supervisor said they may choose to replace it. Then they also expect me to send it to them AT MY EXPENSE.

I've never seen such horrible customer service.
     
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Alain on 2010-10-31:
If their product is defective they should replace it for you free of charge and pay for the shipping, as well.
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Customer Beware!
Posted by on
Before sending your camera in to Nikon's official repair services, check out the Better Business Review of Nikon:

http://los-angeles.bbb.org/Business-Report/Nikon-Inc-25750

I wish I had. I sent my D300 in with a bent CF pin, and it came back with a bent pin. After someone on the phone guaranteed that it would be fixed for free, I sent it in again only to have them send me an email saying that that earlier promise to fix it was an "mistake." They want ANOTHER $250 to (not) fix it again. I have now been without my camera for more than a month.

Their "F" rating is totally deserved.

If I had it do over again there is NO WAY I would trust these people. It seems that customer service has little contact with the actual repair people, and the repair people have zero contact (or accountability) with customers.
     
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Helpful on 2010-09-03:
With all respect, is there any reason WHY they would repair it for free?
marie57 on 2010-09-03:
Because it was not repaired the first time. It came back with the same problem it was sent in for (and that I paid to have repaired).
owsley on 2011-07-31:
I wish I had seen the BBB review. The system seems to broken and they don't feel accountable. I could have taken it locally and gotten the repair done. I trusted that they did a better job.
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Worst camera ever, followed by worst customer service
Posted by on
I received a Nikon S630 for Christmas 2009. I didn't use the camera until February when I attended the wedding and realized all the pictures looked terrible. They were blurry and poor coloring. Where my parents bought the camera only allowed returns for 30 days after purchase so I missed my opportunity on that. The camera did have a warranty so I went to Nikon to explain my problem. Nikon customer service reps are idiots. I submitted pictures to them for their review and they would say the problem was that my settings were on night portrait mode (it was nighttime and I was in a dark place) and for every picture, they had some excuse. To complicate matters, in order to submit pictures and communicate with them they have a complicated, non user friendly system where you must log in to a website to communicate and every few days your account is disabled and your password stops working, the forgot password link does not work and you have to call in to customer service to get set up again. Long story short, they did not take responsibility for their faulty camera and have taken no ownership over the awful product they sold to me. I will never buy Nikon again and I can't recommend stronly enough that you don't buy a Nikon. I wish I'd read Nikon reviews before.... now that I'm looking I've not found ONE positive review, anywhere.
     
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goduke on 2010-08-31:
Nikon makes a good camera. I'm more of a Canon fan, but I've used Nikons, and they are quite reputable. The problem is that they often have rather complicated settings, and it's virtually impossible to pull them out of the box, put in batteries and start snapping. You typically need to read the manual, which, I suppose, is always a good idea.
Anonymous on 2010-08-31:
I bought my wife a Nikon a few years ago, and we've taken it on several vacations and such, and never had a problem. As goduke states, the settings can be a little tricky to figure out at first, but once you get the hang of it they're fine.
Ryan Gerecke on 2013-08-01:
Nikon makes horrible cameras. I had a Coolpix S570 sent in for shutting down and just dying completely. They "fixed" it, sent it back, and it died again after 10 pictures. Nikon refuses to fix it because it was already serviced for that issue under warranty.

My girlfriend received a Coolpix S9300 for Christmas 2012 and within 3 months the top click wheel stopped registering the photo mode and would not allow me to take any pictures. Sent it in, was fixed, came back and took maybe 20 pictures when it died in her hands, LCD froze and the camera would not shut off until the battery was removed. After 6 calls to customer service to get the correct information they received the camera and state there is significant damage in shipping, but we would have to pay $125 to repair it (it was bought new for $150). They will not show us proof of the damage, and will not honor the warranty even though it was well within the one year coverage.

Horrible company, and they make the worst cameras I have ever used. Get a Pentax or Canon. Stay far away from Nikon.
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Nikon Customer Service is TERRIBLE
Posted by on
I bought a brand new Coolpix S6000 from Best Buy and about 25% of my pictures were blurry. Nikon 'reviewed' my photos via email and confirmed that there is something wrong with the new camera. They told me that they were not authorized to replace the camera because 'they are just the manufacturer' (How in the world does that make sense? They're just the people who make the cameras so so they can't send me a new camera??) The supervisor (yes, I asked to speak to a supervisor and it only took 2 requests and over 25 minutes to get one on the phone) said he recommend I take the camera back to Best Buy for an exchange. Well, this was the last of this model that Best Buy had (hmm... wonder why?!) and I said if I take it back that I will not exchange it for a Nikon and I will not buy Nikon products again because Nikon doesn't support their product. He said he's sorry I felt that way.

Warning: DON'T buy Nikon. If anything goes wrong, customer services isn't the LEAST bit helpful.
     
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BEJ on 2010-07-06:
We purchased a CoolPix P90 for our trip to Alaska. Absolutely love it. Sorry you are not enjoying your camera. About taking it back to BestBuy--if you purchased the last one could they not check other stores in your area for you where you could exchange it?
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