Nikon USA doesn't even know the meaning of customer service. Nikon website is so antique you don't even have a detailed follow up of what you repair order status is while UPS or FedEx allow you real time to know where your package is... Nikon ask you for an email address but don't know how to use it. You receive snail mail for all kinds of pretext slowing the process. They even managed to lose my American Express charge authorization!!! It took me over a month and close to $300 to get a perfectly fine D300 sensor to be cleaned. My next camera is a Canon!
I purchased the Coolpix S9100 in May, 2011. In August, while on vacation, there is a lens error. Not good because I rarely used the camera between May and August. We could not take any more pictures of our vacation either. Called Nikon and they said send it in. I sent it in in August. This is October and I still have not gotten my camera back yet. It is on a parts hold and has been since August. I called them over and over. One representative tells me I will receive it September 30. Didn't receive and I called back.
They said, "You didn't call because we don't have a record of you calling", so basically they called me a liar. They said the parts are coming from Japan. I said it doesn't take a month to get the parts even from Japan. They don't care. They have already made the money from the purchase so it doesn't matter to them if you get your camera back or not. I am one step away from contacting an attorney just to show them they should not do people this way.
Camera does not come with a take along printed guide. When I called to request one (as my vacation has no computer access) I was told they would not provide a printed manual, that I could print the few hundred pages of CD and bring all those with me everywhere and implied my request was unreasonable. They also acted as though I was wasting their time when I called and were very rude. The camera was expensive, my request was reasonable and they should be able to supply a portable instruction guide for their products. Had I known this before I purchased my new camera I would NOT BUY FROM NIKON!!
I purchased this camera for my 86 year old father to have some fun with. He doesn't have a computer, but could plug this camera into his TV and view his pics and videos. However, NIKON is too cheap to include an owner's manual in printed format, just a CD-rom to view on a computer. I took issue with this, as they sell a camera you don't need a computer to use, and an owner's manual that does require a computer. After calling the company, I was informed, by an "outsourced agent" that I could print the manual (around 200 pages) if I wanted it in printed format. I said that a $300 camera that doesn't need a computer should come with a print manual.
The agent said I could have one if I e-mailed my receipt for the camera. I was given a website that didn't work, after trying for hours to get my information through, I called Outsource Customer Service once again. I got the same information, so while we were connected, I tried again and again to get through on the requested website, without success. This agent offered an alternative e-mail address, which I successfully used to send my Amazon receipt. He said I would be getting my manual in the mail. Of course, this did not happen. I sent two further proofs of purchase to this website, and still nothing. I will NEVER purchase another thing from this company.
SINGAPORE -- My wife was in Singapore for business and told her to get a lens. She got overcharged $1,000 US for a AF-S DX NIKKOR 55-300mm f/4.5-5.6G ED VR (5.5x). The retail store was called Cameratalk in Singapore. Sales guy name was **. There are lots of things I should have done before sending her to buy this lens, but really try to hope that most people are honest. This is not the case at Cameratalk. So we are going to try the small claims route.
I don't blame my wife for this mess. I blame myself for not doing my homework. But this really has to stop and this place needs to be closed down! I have their phone number. I would think that Nikon would pull their brand from this God awful place.
NEW YORK -- Loved the camera until the "known problem" as Nikon calls it completely froze the camera (on a trip in Europe, no less). Sent it away to get repaired and 2 weeks later received it back, supposedly fixed. Took two photos and the same problem. Have been on hold with "customer" service for 25 minutes waiting to speak to a supervisor as I don't want the camera "repaired" (if they couldn't do it right the first time, why does anyone think they'll be able to fix it the 2nd time??!!) that I want it replaced. Period. The supervisor said they may choose to replace it. Then they also expect me to send it to them AT MY EXPENSE. I've never seen such horrible customer service.
I sent my D300 in with a bent CF pin, and it came back with a bent pin. After someone on the phone guaranteed that it would be fixed for free, I sent it in again only to have them send me an email saying that that earlier promise to fix it was an "mistake." They want ANOTHER $250 to (not) fix it again. I have now been without my camera for more than a month. Their "F" rating is totally deserved. If I had it do over again there is NO WAY I would trust these people. It seems that customer service has little contact with the actual repair people, and the repair people have zero contact (or accountability) with customers.
I received a Nikon S630 for Christmas 2009. I didn't use the camera until February when I attended the wedding and realized all the pictures looked terrible. They were blurry and poor coloring. Where my parents bought the camera only allowed returns for 30 days after purchase so I missed my opportunity on that. The camera did have a warranty so I went to Nikon to explain my problem.
Nikon customer service reps are idiots. I submitted pictures to them for their review and they would say the problem was that my settings were on night portrait mode (it was nighttime and I was in a dark place) and for every picture, they had some excuse. To complicate matters, in order to submit pictures and communicate with them they have a complicated, non user friendly system where you must log in to a website to communicate and every few days your account is disabled and your password stops working, the forgot password link does not work and you have to call in to customer service to get set up again.
Long story short, they did not take responsibility for their faulty camera and have taken no ownership over the awful product they sold to me. I will never buy Nikon again and I can't recommend strongly enough that you don't buy a Nikon. I wish I'd read Nikon reviews before.... now that I'm looking I've not found ONE positive review, anywhere.
I bought a brand new Coolpix S6000 from Best Buy and about 25% of my pictures were blurry. Nikon 'reviewed' my photos via email and confirmed that there is something wrong with the new camera. They told me that they were not authorized to replace the camera because 'they are just the manufacturer' (How in the world does that make sense? They're just the people who make the cameras so they can't send me a new camera??)
The supervisor (yes, I asked to speak to a supervisor and it only took 2 requests and over 25 minutes to get one on the phone) said he recommend I take the camera back to Best Buy for an exchange. Well, this was the last of this model that Best Buy had (hmm... wonder why?!) and I said if I take it back that I will not exchange it for a Nikon and I will not buy Nikon products again because Nikon doesn't support their product. He said he's sorry I felt that way. Warning: DON'T buy Nikon. If anything goes wrong, customer services isn't the LEAST bit helpful.
1300 WALT WHITMAN ROAD MELVILLE, NY, FLORIDA -- Do not buy Nikon, worst customer service I've ever experienced. 5 weeks after buying my camera, lens error, send it back in its original box with everything brand new. First they sent a letter saying it was covered under warranty and then they sent another letter stating that the camera had been tampered with, screws missing/damaged and gave me an estimate that was almost the same cost of the camera.
This camera was in mint condition and they are stating otherwise, how are you supposed to argue with someone that is lying? When you ask to speak to someone else they have nobody and they send you updates via e-mail stating do-not reply, how are you supposed to communicate with someone that's not there?