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29 Reviews & Complaints

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Customer Service a horror!
Posted by Seasides on 01/09/2011
I purchased this camera for my 86 y. o. father to have some fun with. He doesn't have a computer, but could plug this camera into his TV and view his pics and videos. However, NIKON is too cheap to include an owner's manual in printed format, just a CD rom to view on a computer. I took issue with this, as they sell a camera you don't need a computer to use, and an owner's manual that does require a computer. After calling the company, I was informed, by an "outsourced agent" that I could print the manual (around 200 pages) if I wanted it in printed format. I said that a $300 camera that doesn't need a computer should come with a print manual. The agent said I could have one if I e-mailed my receipt for the camera. I was given a website that didn't work, after trying for hours to get my information through, I called Outsource Customer Service once again. I got the same information, so while we were connected, I tried again and again to get through on the requested website, without success. This agent offered an alternative e-mail address, which I successfully used to send my Amazon receipt. He said I would be getting my manual in the mail. Of course, this did not happen. I sent two further proofs of purchase to this website, and still nothing. I will NEVER purchase another thing from this company.

     
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Posted by trmn8r on 2011-01-09:
I understand the premise of your complaint, and I sympathize with you. Unfortunately, this is the way everything is going. I have numerous manuals in PDF format on my computer, for everything from a 50 year old tube tester to the manual for my printer. I have one for my digital camera, but it was bought 10 years ago.

If they told you that they would send you a paper copy, they should have followed through.
Posted by madconsumer on 2011-01-09:
there are lots of companies doing this.
Posted by GenuineNerd on 2011-01-09:
Online manuals are the norm...once I was given a Canon printer, and it took almost 400 pages (and one set of ink cartridges) to print the manual from Canon's website. Ironically, the printer died shortly after that marathon print job (it was an old, used printer that still used an IEEE-1284 serial cable). I liked it because it used separate inkjet cartridges for each color, instead of a tricolor one (like my current HP printer), and the cartridges for it were inexpensive. Still, I got almost 3 years of use out of it. A cable modem manual went 28 pages. A manual for my Olympus digital camera was almost 100 pages, but I decided not to print it. I feel that digital cameras (and other devices, whether they are used on a computer or not) should include a printed owner's manual, since not everybody has computer, and those that do don't have the time or patience sometimes to find what they're looking for from a manual taken from a CD-ROM or a website.
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Retailer in Singapore Cameratalk
Posted by Ronniehans on 12/01/2010
SINGAPORE -- My wife was in Singapore for business and told her to get a lens.. She got overcharged $1,000 US for a AF-S DX NIKKOR 55-300mm f/4.5-5.6G ED VR (5.5x).. The retail store was called Cameratalk in Singapore. Sales guy name was Eric.. There are lots of things I should have done before sending her to buy this lens, but really try to hope that most people are honest.. This is not the case at Cameratalk.. . So we are going to try the small claims route.. I don't blame my wife for this mess.. I blame myself for not doing my homework.. but this really has to stop and this place needs to be closed down! I have their phone number..006563339161.. Please see the website of other people who got ripped off at this store.: http://cameratalkpteltdsg. blogspot.com/2009/01/boycott-this-shop-at-sim-lim-square.html

I would think that Nikon would pull their brand from this god awful place..
     
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Posted by warddw1526 on 2010-12-01:
When I look at other sites, I see the cost of this lens in the United States is $399 (or less). In a competetive marketplace, a store can charge what they want.

And why blame Nikon for the price of the lens at the store?
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Do not buy Nikon D5000
Posted by Kb2lily on 10/29/2010
NEW YORK -- Loved the camera until the "known problem" as Nikon calls it completely froze the camera (on a trip in Europe, no less). Sent it away to get repaired and 2 weeks later received it back, supposedly fixed. Took two photos and the same problem. Have been on hold with "customer" service for 25 minutes waiting to speak to a supervisor as I don't want the camera "repaired" (if they couldn't do it right the first time, why does anyone think they'll be able to fix it the 2nd time??!!) that I want it replaced. Period. The supervisor said they may choose to replace it. Then they also expect me to send it to them AT MY EXPENSE.

I've never seen such horrible customer service.
     
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Posted by Alain on 2010-10-31:
If their product is defective they should replace it for you free of charge and pay for the shipping, as well.
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Customer Beware!
Posted by Marie57 on 09/02/2010
Before sending your camera in to Nikon's official repair services, check out the Better Business Review of Nikon:

http://los-angeles.bbb.org/Business-Report/Nikon-Inc-25750

I wish I had. I sent my D300 in with a bent CF pin, and it came back with a bent pin. After someone on the phone guaranteed that it would be fixed for free, I sent it in again only to have them send me an email saying that that earlier promise to fix it was an "mistake." They want ANOTHER $250 to (not) fix it again. I have now been without my camera for more than a month.

Their "F" rating is totally deserved.

If I had it do over again there is NO WAY I would trust these people. It seems that customer service has little contact with the actual repair people, and the repair people have zero contact (or accountability) with customers.

     
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Posted by Helpful on 2010-09-03:
With all respect, is there any reason WHY they would repair it for free?
Posted by marie57 on 2010-09-03:
Because it was not repaired the first time. It came back with the same problem it was sent in for (and that I paid to have repaired).
Posted by owsley on 2011-07-31:
I wish I had seen the BBB review. The system seems to broken and they don't feel accountable. I could have taken it locally and gotten the repair done. I trusted that they did a better job.
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Worst camera ever, followed by worst customer service
Posted by Jamiemae1 on 08/31/2010
I received a Nikon S630 for Christmas 2009. I didn't use the camera until February when I attended the wedding and realized all the pictures looked terrible. They were blurry and poor coloring. Where my parents bought the camera only allowed returns for 30 days after purchase so I missed my opportunity on that. The camera did have a warranty so I went to Nikon to explain my problem. Nikon customer service reps are idiots. I submitted pictures to them for their review and they would say the problem was that my settings were on night portrait mode (it was nighttime and I was in a dark place) and for every picture, they had some excuse. To complicate matters, in order to submit pictures and communicate with them they have a complicated, non user friendly system where you must log in to a website to communicate and every few days your account is disabled and your password stops working, the forgot password link does not work and you have to call in to customer service to get set up again. Long story short, they did not take responsibility for their faulty camera and have taken no ownership over the awful product they sold to me. I will never buy Nikon again and I can't recommend stronly enough that you don't buy a Nikon. I wish I'd read Nikon reviews before.... now that I'm looking I've not found ONE positive review, anywhere.
     
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Posted by goduke on 2010-08-31:
Nikon makes a good camera. I'm more of a Canon fan, but I've used Nikons, and they are quite reputable. The problem is that they often have rather complicated settings, and it's virtually impossible to pull them out of the box, put in batteries and start snapping. You typically need to read the manual, which, I suppose, is always a good idea.
Posted by Anonymous on 2010-08-31:
I bought my wife a Nikon a few years ago, and we've taken it on several vacations and such, and never had a problem. As goduke states, the settings can be a little tricky to figure out at first, but once you get the hang of it they're fine.
Posted by Ryan Gerecke on 2013-08-01:
Nikon makes horrible cameras. I had a Coolpix S570 sent in for shutting down and just dying completely. They "fixed" it, sent it back, and it died again after 10 pictures. Nikon refuses to fix it because it was already serviced for that issue under warranty.

My girlfriend received a Coolpix S9300 for Christmas 2012 and within 3 months the top click wheel stopped registering the photo mode and would not allow me to take any pictures. Sent it in, was fixed, came back and took maybe 20 pictures when it died in her hands, LCD froze and the camera would not shut off until the battery was removed. After 6 calls to customer service to get the correct information they received the camera and state there is significant damage in shipping, but we would have to pay $125 to repair it (it was bought new for $150). They will not show us proof of the damage, and will not honor the warranty even though it was well within the one year coverage.

Horrible company, and they make the worst cameras I have ever used. Get a Pentax or Canon. Stay far away from Nikon.
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Nikon Customer Service is TERRIBLE
Posted by AABartlett on 07/06/2010
I bought a brand new Coolpix S6000 from Best Buy and about 25% of my pictures were blurry. Nikon 'reviewed' my photos via email and confirmed that there is something wrong with the new camera. They told me that they were not authorized to replace the camera because 'they are just the manufacturer' (How in the world does that make sense? They're just the people who make the cameras so so they can't send me a new camera??) The supervisor (yes, I asked to speak to a supervisor and it only took 2 requests and over 25 minutes to get one on the phone) said he recommend I take the camera back to Best Buy for an exchange. Well, this was the last of this model that Best Buy had (hmm... wonder why?!) and I said if I take it back that I will not exchange it for a Nikon and I will not buy Nikon products again because Nikon doesn't support their product. He said he's sorry I felt that way.

Warning: DON'T buy Nikon. If anything goes wrong, customer services isn't the LEAST bit helpful.
     
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Posted by BEJ on 2010-07-06:
We purchased a CoolPix P90 for our trip to Alaska. Absolutely love it. Sorry you are not enjoying your camera. About taking it back to BestBuy--if you purchased the last one could they not check other stores in your area for you where you could exchange it?
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Discontinuation of product
Posted by Bobeye on 05/23/2010
Shortly after obtaining a Nikon Coolpix 4500 camera (approximately $700.00) I found that the model was discontinued and replaced by a more advanced camera... leaving me with a worthless
product. How in the world do you expect me to have faith in the purchase of a newer camera?
Do you not feel that you have some obligation to protect the consumer from this kind of action?
R. Schaeffer, M. D.











,
4
     
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Posted by madconsumer on 2010-05-23:
they do this with all new cameras. only cameras they do not discontinue is the slr versions. i too own a nikon camera that has been discontinued.
Posted by PepperElf on 2010-05-23:
"discontinued" does not mean "worthless"

if the camera still works and does what you want it to, then it's a good camera.


Now if you only want the newest thing... eh, you'd best be aware that most camera companies pump out new models several times a year.

Oh and that's for a specific line of cameras. Most companies have several lines so... eventually they're going to stop making older models because they're too busy pumping out new versions.


the thing to look at with your camera isn't whether or not it's discontinued
but rather, does it work, does it work the way you want it to, and does it work so well for you that it feels natural in your hands.

Posted by Anonymous on 2010-05-23:
PE + 10
Posted by PepperElf on 2010-05-23:
I'll have to pass that along to my boyfriend tho.
I didn't know about the camera cycle until he told me about it.

It's not his primary job but he is a professional photographer on the side
Posted by Nohandle on 2010-05-23:
Models are discontinued all the time with any product. My concern would be if parts and service were still available. If not, there would be a problem. I've never been one keen on being the first boy on the block to have the latest. Let someone else deal with the surprises.
Posted by goduke on 2010-05-23:
Great comments, Pepper! Nikon has been cycling camera models aggressively for years. I had a coolpix 8800 a few years back that was only sold for about a year. The MP technology is advancing very quickly, and they are constantly upgrading those.
Posted by Sheriffs Uncle on 2010-05-23:
Well, they definitely shouldn't discontinue a model once an MD has purchased one. What were they thinking?
Posted by Anonymous on 2010-05-23:
I've bought items and within less than a week it was replaced by a new model. In fact I believe the example I am using is the computer that I am using now. I felt kinda slighted because the salesperson didn't tell me, but hey, maybe he didn't know either. I (as a consumer) definitely do not feel like I needed to be protected from this kind of action. It is just part of companies doing business.

Enjoy your camera, take beautiful pictures, save beautiful memories.
Posted by DebtorBasher on 2010-05-23:
Is the $700.00 the actual price you paid for it or is that the suggested retailer's price? Where did you purchase it from...I'm seeing the same camera 'new' for $160.00 and up online. Even if there's a newer model out there, it doesn't always mean that new is better. You bought your camera because to you, it was worth it and though it's discontinued doesn't mean it's worthless. Before dishing out any kind of money like that, I'd check first to see if it's the latest model.
Posted by Starlord on 2010-05-23:
I agree with everyone else. Just because a camera is discontinued does not automatically make it useless. You are a doctor. You will understand I had a TKR done, and the ortho chose an older model unit, because he felt it performed it's job better than the newer whiz-bang models. he advised it should last 8 to 12 years, and it is now at 12 1/2 years and still going strong. Your camera is the same thing, A new camera or knee does not mean the camera should be tossed out or the knee be ripped our for a super-duper titanium or unobtainium alloy model. You got some great advice. Take beautiful pictures and preserve beautiful memories.
Posted by Anonymous on 2010-05-23:
Technology changes and upgrades all of the time. They do this with cameras, TVs, computers, etc. That's the way we keep progressing as a techno-society. Here's another perspective, though. Someone stole my camera. I bought a similar more powerful camera since, in the year since I bought mine, they don't make mine anymore. I want my old one back so badly. The new one is nice, but newer isn't necessarily better. Be happy with what you have if it works well. :)
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I wish I had never bought a Nikon
Posted by Katezki on 02/11/2010
I had bought a Coolpix S610c series camera. After two months of use it would no longer take pictures, displaying a "lens error" screen. I sent it in for repair after speaking to a customer service representative who explained that it would take 7-10 business days for repair. I felt this was perfect because I was leaving to go back to school in the Caribbean in 3 weeks, so I would have my camera back in time. Unfortunately, that was not the case.
I kept trying to track the status on their website and it was not updating. 3 weeks later, right before I was about to go back to school I called the company and they said that they were waiting for a part to come in for the replacement. I asked why it was taking so long and they said that it is coming from Japan and could take anywhere from 3 weeks to a month. I asked why they do not inform customers that if a part is needed to be ordered it could take longer and they replied with, "it usually takes 7 to 10 business days." When I replied "clearly, that is not always the case though," they could not come up with a response.
For another month I had to hound them for an estimated time I would be receiving my camera again. Every time they said they would e-mail me back a response they did not- a total of 3 or 4 times. Finally, I called an demanded to speak to a supervisor who took over the case and finally found out when the part would be in and claimed she would express ship it to me via UPS.
I received an e-mail eventually stating it would be at the post office on Friday and I would be e-mailed the UPS tracking number. The Wednesday after the company claimed my camera would be at the post office I still had no tracking number, and the way the post office here works it is a necessity to pick up your package because they will not alert you when it is here. Again I called and again I was told I would be e-mailed the number because they "did not have it yet" which is ridiculous because UPS gives your tracking number immediately. Again I called back and was promised another e-mail, which I refused to believe and spoke to a supervisor. So as of now, I sent my camera in for a repair that I was told would take 7-10 business days... 2 months ago. The only way I was able to get answers from this company was when I got irritated and started yelling and demanding things, and who wants that kind of stress. I would never, ever, ever, EVER recommend Nikon due to this experience. They give you the run around and then act like it is beyond their control to help you. It is not customer service if they do not do what they say they will. This company literally disgusts me.

     
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Nikon Inc. Melville
Posted by Ruly on 11/19/2009
1300 WALT WHITMAN ROAD MELVILLE, NY, FLORIDA -- Do-not buy Nikon, worst customer service, I've ever experienced, 5 weeks after buying my camera, lens error, send it back in it's original box with everything brand new, first they sent a letter saying it was covered under warranty and then they sent another letter stating that the camera had been tampered with, screws missing/ damaged and gave me an estimate that was almost the same cost of the camera.

This camera was in mint condition and they are stating otherwise, how are you supposed to argue with someone that is lying, when you ask to speak to someone else they have nobody and they send you updates via e-mail stating do-not reply, how are you supposed to communicate with someone that's not there.
     
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Big disappointment!
Posted by Beecher on 10/26/2009
DOUGLASTON, NEW YORK -- First used it on my birthday at the end of September, 2009, and less than one month later it was FINITO. Staples will not honor the extended warranty (of course). I did not drop it, nor did I press on the viewfinder. I have 20 years experience in photography (35mm) and this was a birthday present. In two days I am taking it to Nikon in Melville, LI, with a friend who also has a Nikon and we will see. How could Nikon be such junk? I need it for a newsletter. Another friend was going to buy me a much more expensive Nikon, but I think I will opt for another brand!!! How can the quality of Nikon gone so far downhill? And what about Staples' warranty? I guess it is a way for them to make an extra buck. Never buy a camera from them.
     
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Posted by WScott on 2009-10-26:
FYI,
I'm running a Nikon Coolpix S10 - have been for 2 years - it has been steady as a rock.
Posted by ticia232 on 2009-10-27:
about the warranty, it is an extended warranty which means they will honor it AFTER the manufacturers year long warranty is up. You can contact Nikon about the problem and have them repair or replace the camera under their warranty. After the year is up then staples warranty will take effect.
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