Cats on flight
77 W WACKER DR, CHICAGO, IL 60601, MINNESOTA -- I have not flown Northwest airles for some time and I had the unfortunate experience flying back from Virginia Beach, VA to Chicago, IL. On this flight was a very quiet, well behaved little terrior dog ... read full review29 Replies - Latest reply on 04/01/2010
A letter of gratitude
TOKYO -- I am writing to alert you of an employee to whom I am very grateful: Mr. T. Terasaki, who was working the check-in counter at gate 46 of Tokyo Narita airport for flight NW18 on July 30, 2001.
I flew ... read full review
E-mail thread about a forced baggage check on a one-way ticket bought on Orbitz. They gave me my $15 bag fee back in an electronic credit when I fly again. RIGHT, I am going to fly with you again soon. ... read full review10 Replies - Latest reply on 08/28/2009
I am entering this review since it was my property stolen, though another person on the flight.
I had loaned my roomate my camera for her trip to Louisiana to see her family for Christmas. She had ... read full review26 Replies - Latest reply on 12/26/2009
Lost luggage nightmare
MINNEAPOLIS, MINNESOTA -- For a single flight at the end of June, 2007, I experienced cancelled flights, delayed flights, and eleven days of lost luggage. Luggage services was unfathomably inept, disorganized, and rude. Every ... read full review2 Replies - Latest reply on 07/25/2007
AURORA, ILLINOIS -- I will never, ever buy another Maytag or Whirlpool appliance again, EVER!
1 Replies - Latest reply on 03/18/2007Add reply
I have spent literally over five hours on the phone over 2.5 months trying to get my dishwasher fixed. I have had five appointments with their service agency who kept calling to confirm my appointment when I had not even received the parts needed for the repair yet! Whey Maytag simply did not send the repair parts to the service agency that was going to do the repair in the first place baffles me.
Well, finally the parts arrived and the agent came out yesterday to do the repair and (here comes the best part of the story), the repair parts were defective! The repair man has to now call Maytag to find out what was wrong, re-order the parts and make yet another appointment to come out and (I hope) finally fix the stinking dishwasher.
The lousy dishwasher was better off BEFORE they tried to fix it (it worked when the repair guy showed up yesterday but NOT when he left!).
I guess that's what happens when you let Mexicans build American dishwashers rather than folks in Iowa (are you all listening you American manufacturers?).
Frequent Flier Miles Unusable
I had over 20,000 miles on Northwest Airlines and they used to let you use 20,000 miles to fly on off peak times. Then they changed the program to "benefit the consumer" and "make the program better" ... read full review1 Replies - Latest reply on 04/03/2006
Over the past few years, my wife and I have been loyal and well-satisfied Northwest Airlines customers. In fact, we have racked up over 88,000 WorldPerks miles and have never before had any complaints. ... read full review1 Replies - Latest reply on 11/07/2005
I had earned enough Northwest miles for a free flight over a year ago. Since then I have tried on numerous occasions to use those miles only to be told the flights I am interested in are not available for use with skymiles. Every time! Nice program Northwest. 2 Replies - Latest reply on 05/15/2004Add reply
1-2-3-Free Tickets - FRAUD ALERT
MINNEAPOLIS, MINNESOTA -- IN the fall of 2004, NWA offered high revenue frequent fliers an incentive to purchase full priced round trip tickets. The offer, entitled, 1-2-3-Free, promised to award a free domestic round trip ticket ... read full review
JAMESTOWN ND, NORTH DAKOTA -- Women beware and men too! Northwest Tire in Jamestown ND will put unnecessary parts on your auto, overcharge you and don't fix the problem. Instead, when you take the auto back, they will tell you that you had 2 problems at same time and will try to get another $700.00 out of you. This is what happened to me.
I didn't have any problems with my car until I had my oil changed at their shop. I took my car in for a small oil leak and almost $700.00 later they never even got close to fixing the problem. Instead, they told me it was another problem and wanted another $700.00. I knew this was BS, so I took my car to another auto shop. They tightened a bolt and said when they changed the oil they didn't tighten the bolt and cleaned oil off and I have had on leaks since!!!!! Guess who changed oil on the car, Northwest Tire !!!!
Poor Quality, Poor Service
SEATTLE, WASHINGTON -- Northwest Shower Door installed a frameless glass shower enclosure in our home. The glass door was very bowed. They sent out the same installer to fix the problem. His solution was to insert two additional ... read full review1 Replies - Latest reply on 07/02/2012
This isn't quite recent but bear with me. A few years back I went cross-country on Northwest and this was the first time I've ever flew. Halfway across the flight, I asked for some coffee. The flight attendant glared at me and look at me like I was Garbage! (I never did get any coffee) then I was struggling with my luggage told me to get my act together! Is this the proffessional service they are supposed to show their customers!? I tried calling their so-called customer service was put on hold for over an hour then hung up on!! The only way to get even is to tell people NEVER FLY NORTHWEST!!! I HOPE THEY GO OUT OF BUSINESS!!!5 Replies - Latest reply on 05/29/2012Add reply
Total Lack of Customer Care
ST. PAUL, MICHIGAN --
I am writing concerning travel that occurred on Thursday, August 20th, 2009.
I booked flights for my two children, and their significant others, on Northwest Airlines on March 28th, 2009. I booked ... read full review5 Replies - Latest reply on 09/01/2009