Northwest Airlines Consumer Reviews - Page 6

I usually don't care about services. I just look for basic mutual respect but that seems like a big ask for NWA. Unfortunately, I was stupid enough to fly with Northwest Airlines more than once even though I had issues with their services the first time as well. They have a very poor customer service in so many respects.

They lost my bags. I was very patient with them because I know this happens BUT they told me they would keep looking for my luggage but actually, they did not do anything. I had to call them several times until they realized I would like to get my luggage back (should it not be evident?) which had everything since I moved temporarily to another place for a year. Finally, after I kept calling them for several days, they said they have managed to track one of my bags.

When I asked them how come I haven't received it, they said because they were waiting for the other one to be found because they will only bring them together. The lady on the phone was arrogant and obviously couldn't understand that I had no clothes to put on and lost my textbooks for school. I know it was not her fault that my luggage was gone. Aren't these people trained to have some sympathy for their customers though? At least to sound as if they cared a little?

It seemed like I was blamed for this and I felt that it's not that they couldn't resolve my problem but they did not even want to. Their services on the flights are horrible too so I would not recommend them at all. I would rather pay double or triple but I would never fly with NWA again.

BEWARE of NWA submitting a schedule change to you. They submitted a change to my husband about his return flight from Mexico on Jan 3rd, and told him his flight was cancelled. They re-booked him on a far less appealing flight. However, my daughters and I were booked on the same flight (under a different confirmation number). The flight was never cancelled, as we were just confirmed on it.

I requested that my husband be put back on his original flight, and they said it was not possible since there are no seats available (even though he had a seat in August-when we booked.) After numerous hours on the phone, they admitted to bumping him off the flight, but will do nothing to make up for it. NWA has committed fraud on our tickets this time, beware that it may happen to you.

MICHIGAN -- Special Alert! Don't ever create a "saved itinerary" for Northwest Airlines that allows you to save a flight for possible future booking. I did this and after 90 days, when I had long forgotten about the "saved itinerary," Northwest automatically booked the ticket without my approval and charged my account. When I tried to get a refund or even a credit, I was denied--even though I never agreed to purchase the ticket, never clicked the "purchase" key, and wasn't even near my computer the day the ticket was billed to my charge card. An employee verified that it was a flaw of the system that "sometimes happens." Still, this is out-and-out fraud. Could someone please look into this?

My husband was literally on his deathbed when Northwest's system automatically purchased the ticket for me. There was no way I would have planned a trip with him being so ill. So, in addition to dealing with my husband's premature death at 51, I had to deal with Northwest staff who got indigent when I suggested that the airline's computer system had a major glitch. I politely requested a refund or credit, but got neither.

Now that my husband's funeral is over and I have taken care of legal matter related to his death, I am trying to attend to this matter. Can I get help from a reporter or consumer watch group? The public needs to know that they are vulnerable when using Northwest's "saved itinerary" system. Thank you.

NWA frequent flier program is one of the worst in the business. It requires you to pay both miles and a lot of cash to get a "free" ticket. What I didn't know is that if you cancel or try to revise the ticket, you will lose the cash portion of the fare, in my case $180. No ticket, no service but they still take your money and they can sell the seat again!

They say the terms were made clear on the web page before I bought the ticket. Bull. If an individual did this, it would be call grand theft but they are doing it to customers every day. All in all, another reason to despise this airline.

HOUSTON, TEXAS -- I paid for a trip from Houston to Montreal on Northwest Airlines but had to cancel it because of a family medical emergency. I asked for a refund, but was given a credit instead. I subsequently was never able to use the credit, so I asked for a refund again. It was denied. I appealed. The appeal was denied. I offered a compromise. The compromise was rejected. The basis for the denial was that the credit had to be exercised within a prescribed time period or was lost.

The bottom line is that NWA took nearly $1000 of my money against my will and returned nothing for it. This is stealing. I don't know whether this was legal but I can tell you with conviction that it is unethical. Think twice for conducting business with NWA.

HONOLULU, HAWAII -- Our flight left the gate as scheduled at 10:50p from honolulu only to turn around for a hydraulic line fault indicator. After five hours at the gate, turns out it's just a dirty connection plug. What? Five hours to figure that out? It is hot, muggy, and cramped. There was one offer of water from nwa the entire time and maybe four total updates on what was happening.

updates were vague, and of course another plane was not brought in, so there we sat -- sweating and tired. Nwa did offer passengers to deplane, but you couldn't leave the gate, or you might miss that callback. Horrible experience. Communication was poor and it appeared the ground crew was reluctant to update even the pilot. This company seems to have some serious problems - poor planned maintenance aside. You get what you pay for, and I will never pay nwa again. Will pay more for a proven track record.

I purchased a ticket on Northwest Airlines website and after I confirmed the purchase the website defaulted the date to the following day. I noticed this later and called the airline only to be charged $122 for changing it to the original day. The ticket agent I spoke to was the one who explained that the website often defaults this way so the company is aware of the problem and not only have they not corrected it, they are charging customers for their error. I have written to them several times and they are refusing to take responsibility and return the money.

This is the second time this has happened. They are charging me $100 for a day change and $22 because they claim that the day I want to travel would be more expensive even tho I did a search for the flight on my desired travel day and am aware of the ticket price. I feel robbed!

It was my first experience with NWA. I had got an assigned seat on the exit, so I could have more leg room, and also was told that the flight was not going to be full. It was 10 minutes before boarding when they announced that the flight was going to be delayed because they had to pick up another flight's passengers, due to the other flight cancelling.

I had no problem, because I wasn't in much of a rush, and had already picked a seat. It took them three hours before we started to board the plane not only that but they changed my seating and stuck in me in a middle seat. I went up and complained. The only answer I got was "sir we can't do anything about that, you should have picked your seat when you had the chance." "Pick my seat when I had the chance, excuse me lady I picked my seat and you guys changed." Then I asked for a refund, but they said that all sales were final. My flight back was one of the worst 6hr flights I ever been in, and I travel at least once a month.

BOSTON, MASSACHUSETTS -- A clerk manning a kiosk was so concerned with collecting an overweight charge that one of the bags for which an added charge was being applied was left on the passenger side of the scale. When the clerk was advised that the bag was yet to be tagged she barked, "Do not tell me my job. I know my job." Yet, the bag had to be advanced by the passenger (yours truly) or it would have missed the flight. It appears that customer service is dead at NWA. After 10 years of loyal use of their service, this flier will seek other options to Europe from now on.