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Employee Injured And Broke After Norwegian Cruise Lines Accident
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- EMPLOYEE INJURED AND BROKE AFTER NORWEGIAN CRUISE LINES (NCL) ACCIDENT

My opinion is as follows. This information is provided for informational purposes only, and is based on my personal experience and knowledge. I feel the following:

I was recently an employee on a Norwegian Cruise Lines (NCL) ship, and was badly injured due to their clear negligence. They knew about, and management commented on, the dangerous conditions multiple times, but did nothing to fix them.

Their ship's two doctors subsequently misdiagnosed me, as did the shore side doctor referred by NCL, when I insisted upon another opinion. They all treated me poorly and I feel without care for my well-being. The ship's doctors told me to "stop bothering them" and "stop returning (to the medical center)--there's nothing we can do for you!" . Thus, my injuries were greatly worsened because of their incompetence. I now have serious injuries, because of the accident and their subsequent misdiagnosis and lack of care and support. I may end up with life-long medical problems.

The ship's "security" staff immediately attempted to manipulate and intimidate me. No concern was shown regarding my care, improving conditions, or taking this episode to heart. They pressured me, and immediately started circulating lies and attempting to protect themselves legally, rather than concerning themselves with my well-being.

Because of their misdiagnosis of my injuries as insignificant, rather than the serious conditions that actually existed, I returned to the country I had been visiting, where the level of care I needed is hard to find. If I had known the truth about my injuries, I would have returned to the USA, where I have a known doctor, medical insurance, trusted friends, and family. Upon my realizing the true extent of my injuries, NCL refused in writing to send me to the USA for treatment, leaving me essentially stranded in another country, where good care is harder to find, where I do not have medical insurance, and where I have no close support nor family.

NCL had not reimbursed a cent, so that I was practically without funds to pursue care in that country either. I have received nothing but excuses and run-arounds. The disrespect exhibited by this company in their effort to avoid payment has been disgraceful.

I am now injured, have been unable to work for over half a year, and am broke. I can't afford medical care at this point, nor rent or food, if not for the kindness of my family. I have been forced to borrow to get by, putting further pressure on my family. NCL has destroyed me financially. To date, NCL has not reimbursed a cent of my medical and associated bills, now $20,000, despite initial promises to the contrary (which I knew were lies, but the claims representative acted so indignant when I questioned her, I gave them a shot to prove themselves, and this is what I have received--just as I anticipated). I have precisely documented and submitted all expenditures, and have jumped through every hoop practical, and still they have failed to do as initially promised. I am broke, and NCL's disposition has caused additional undue stress on myself and my family. I resent it completely.

Here's an example of NCL's disposition: I could not get out of bed for over a month, let alone leave the house for over two months, and still NCL refused to let me hire an assistant for $5/hour (a good local wage) to help me to the restroom and shower, to prepare or bring food, tend to laundry or cleaning, or even look in on me, or keep me company a bit--basic human needs that I was unable to provide for myself! I was completely alone in a foreign country, prone in bed, and I later developed a life-threatening condition because of this injury, and they would not approve some reasonable assistance! "Well, we don't usually do that..." the claims representative told me on the phone. "Maybe if you get a doctor's note." So, I did get a doctor's note saying it was necessary, and then NCL never responded. And even though these bills amounted to less than 1/10th of what they would have been in the USA (talk about looking a gift horse in the mouth!), nearly a year later, NCL has failed reimburse anything at all!

Another of the many examples of NCL's lowly attempts to avoid payment is as follows: the claims representative told me she wanted all receipts (probably over 400 at this point), including doctor's receipts and reports, assistants receipts, miscellaneous items, etc., translated from Spanish to English. That is, they wanted me to fish around in this foreign country, when I'm not even mobile, where such things are not listed on the internet, trying to find a certified translator (who they will probably later say was not qualified), and pay for that too. I even emailed NCL's claims representatives, including their agent in the country I'm in, asking for a referral for a translator, and they failed to respond. Remember, NCL is a multi-million (billion?) dollar company headquartered in Miami! And yet they assert the onus is on me to try to secure these translations. Incredible. Does that seem fair and equitable? Do they really have no one in their Miami headquarters that speaks Spanish?! What?! The lack of dignity exhibited by NCL in this case has been, in my opinion, disgraceful.

Workers should know that NCL has arbitration clauses in their contracts, which you are forced to sign upon arrival on ship so that you really have little choice at that point, other than going home again (and I doubt they would pay for that, either). Thus, you are signing away most of your rights if you are employed by them, which puts you in a unenviable position should something happen (case in point). These clauses protect NCL from being truly accountable in case of injury onboard, so if you have an accident, they will most likely never be held fully accountable, and you most likely will never receive care or compensation as you deserve. These clauses all but force arbitration, and all but prevent jury trials, where the public would see the abuses of this company and compensate people accordingly, and provide much-needed publicity to keep the actions of NCL and the industry in the public eye. As most NCL ships sail under a Bahamian flag, they are not bound by US law--a clever way to get away with the disgraces I am here citing. The effects of this are considerable, not only in this instance of course, but with the majority of workers, including Filipino and other minority workers who sleep 8-to-a-cabin and work long hours. Consider this greatly before sailing with them for recreation or employment! If something happens, it is possible you may find yourself in the position I am now in.

I was a completely committed worker, and NCL has treated me terribly, exhibiting negligence, reckless disregard for my care and well-being, and utter disregard for their responsibility. They should be ashamed, but they do not seem to be--it seems this is just how they do business. I ask that you draw your own conclusions about this company and their care, and book your vacation or work accordingly. You must decide if this is a company you wish to support. My experience with them has been awful. I doubt my condition is unique, and I encourage those with similar experiences to post here and contact me. I also encourage members of the media to post here and contact me so that I may further publicly share my experience: nclunfair@Yahoo.com

Please know that the cruise industry and NCL quell media for their purpose. Do not be mislead by questionable comments that may here follow. I believe NCL has employees who scan these sites and remove true commentary which is not in their favor, lest the truth be known. As well, I believe their employees make comments that make these types of terrible incidents seem the fault of the victim. I read comments in the vein of, "Well, many big corporations are unfair and unjust," or, "your mistake was..." If those are real posts, for gosh sake, what kind of standard is being set? What are you willing to accept and excuse? Reasonable and sincere people know differently, so not be fooled--see through this subterfuge. Place the responsibility where it belongs: squarely in the hands of NCL. If you see postings following this that make no sense to you, know by whom such outrageous comments are generally made.

Seek the truth and make your decisions accordingly--that is all I ask. The cruise industry badly needs greater oversight and enforcement. Ask yourself if this is the type of company you wish to support. Thank you for considering this opinion when making your decisions of whom to travel or work with. It is my feeling that, because of what I have experienced with NCL before, during, and after this incident, those who are in agreement should boycott Norwegian Cruise Lines (NCL). A denial of financial support is all that may affect them--it's only fair...it is what they have done to me. Thank you for your support.
     
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Bee on 2012-09-22:
so what you are saying, is if any comments do not follow what you believe, then they must be false and be planted by employees of NCL? The only people posting the truth are those who side with you?

Well I can tell you I do not work for NCL nor have I ever worked for NCL. I did work on a cruise ship for 3 years however and the onus was always on the employee to make sure we had proper travel medical insurance that would cover any treatment or repatriations if necessary while traveling internationally. This was told to us time and again in all the literature received - both before applying and in the hiring packages and throughout training and travel. You chose not to get travel insurance and you are now paying the price.

I have known people who worked for NCL and this was the same for them. You are responsible for your medical bills while on shore. Had you purchased travel medical insurance, the insurance company would have either flown you back to your home or continued to provide care for you at the destination. Travel medical insurance is not very expensive at all and is very easy to get. Many people feel it is a "rip off" because they are either young and figure they won't get sick or injured or they think it is just an unnecessary added expense. This is an expensive lesson that you are learning now.

trmn8r on 2012-09-22:
It seems to me that you are the victim of a situation that could have been forseen - you got a job on a ship that sails internationally.

Like the previous respondent, I am not an NCL or any other cruise line employee and never have been. I took one cruise in my life and hated it.

It isn't possible to know what responsibility NCL has here - neither the circumstances of the accident or the injuries are described. In any event, as Bee says having the right insurance is key in a job like this.

I'm wondering if family could not have arranged to pay for your transportation back to the US, where you would have have familial support as well as better care. I'm sorry about what happened, and hope that your health returns to normal.
madconsumer on 2012-09-22:
this is very helpful information to anyone who is seeking employment with ncl.
olie on 2012-09-22:
While it seems that NCL's treatment has indeed been shabby, we don't have any idea of what the injury is or how NCL might be negligent.

As a parent, I've heard plenty of times, "Give your child Tylenol and Robitussin. That's all we can do."

I know that I'm comparing a viral infection to a physical injury, but my point is that sometimes there ISN'T anything the doctor can do.

I do not work for NCL; the closest I've been to a cruise ship is the Lake Express between Oregon and Muskegon. Oh, and dinner cruise in NYC.
BigAl on 2012-09-22:
I think this is a very good review although I would have liked more info on the injury. I also find it interesting that what the OP said might happen in response to his review did in fact happen.
Jeff on 2012-09-23:
IDK what you can do, but if you feel you were treated unjustly, is there a lawsuit you can file? Maybe in your own country?
Josh on 2012-09-24:
Hi BigAl. so you find it interesting that people that read these sites have their own opinions? lol.. have you read other posts? One of the beauties of this site is that disagreeing with the op is allowed. The moral of this story would be 'read your contract and protect yourself' I too would have liked more info on how the injury happened.
Irvin on 2013-06-02:
Wow- how you folks vilify this employee, who was clearly screwed by NCL. Sounds clearly NCL's fault to me. Forseen?! What?! Travel insurance?! that's idiotic. the company is SUPPOSED to cover its employees.. hellooooo!!! you shouldn't need medical insurance. Are you telling me they have zero liability? What are you talking about? How about poor Filipino workers, which are a vast majority--you think they can afford travel insurance?! You think such an insurance would pay out?! Yea- right! Get a grip--the cruise lines and NCL are a disgrace. I hope you can sue the crap out of them and send them a huge message--they need it!
Wills R. on 2013-06-08:
Yea--these people are advocating for zero liability. Wouldn't that be great?! Internationaly companies that have no liability for their employees' well-being. I bet disreputable, low-life companies would LOVE that! Oh wait--that's exactly what the cruise industry reaks of, and what's being advocated here by these posters, who are probably just cruise industry plants. I have a better idea: hould employers ACCOUNTABLE FOR THEIR ACTIONS! HELLLOOOO! Protect workers' rights and health!!! How about that for a novel approach? Hold these underhanded manipulators responsible!

NCL is the lowest-everyone knows it. They have no decency nor shame. Stand up for workers' rights and boycott companies and industries that sidestep responsibility!
Bobby on 2013-09-14:
Right on Wills R.! Beautifully stated. It amazes me what unaccountable manipulators the cruise industry is. Where is the responsibility for good working conditions, and care when they injured people? Yes--I agree those other posters are probably company stuges
Wallace on 2013-09-21:
NCL is the worst! Low-life scumbags! They force you to sign arbitration agreements which give them impunity from prosecution for being negligent tyrants. A friend of mine broke their arm because of NCL neglect, and he's waited over 2 years ONLY TO TRY TO GET HIS $20,000 IN MEDICALS REIMBURSED! Not to mention he couldn't work for a year. Norwegian Cruise Lines is disgusting. I can't- and don't- believe the other posts here that blame the victim- sick manipulation and lies- I'm sure they are NCL employees. This company has NO decency whatsoever--they will stoop lower than you can imagine. BOYCOTT NCL! STAND UP FOR WORKER'S RIGHTS AND DIGNITY!
Adam on 2013-10-06:
Same thing: I was injured while working for NCL Norwegian Cruise Lines, and it's almost 2 years later, and I have medical bills over $25,000! They were clearly negligent, their manager admitted it, and the claims adjuster that promised to "take care of me" has not issued one cent! I am in debt up to my eyeballs, injured, and these lowlife scumbags won't evn pay me back for expenses, let alone comp for work lost. NCL IS DISGUSTING! BOYCOTT NCL! LOWLIFE CORPORTATE PIGS!
Lauren on 2013-12-03:
Yes--NCL is the lowest of the low. They're cncerned with one thing: money. I was njured as an employee, and have not been reimbursed for my injuries. they are treating it as a joke, despite their promises to be responsible. I have found the adjuster and the entire company to be a disgusting embarrassment. Be VERY careful of NCL--they have no decency nor morals. For shame!
Irving Malich on 2013-12-14:
I was an employee on an NCL ship. I was injured due tho NCL's admitted and acknowledged negligence. I have incurred nearly $30,000 in medical and related expenses. They have not reimbursed a single penny. Complete immoral. Disgusting. Boycott this lowly monstrosity know as Norwegian Cruise Lines.  
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NCL's mistreatment and disgrace- BOYCOTT!
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- I feel the following--this is my opinion, only:

Norwegian Cruise Lines (NCL) is an unfair company to work for or to sail with. Do not give your money or self to this unjust corporation. If you step foot on one of their ships, know that you are supporting a company that in my experience has little regard for its employees or passengers. They care about one thing, and one thing only: their profit margin. They will not concern themselves with your safety or care. The entire cruise industry badly needs better oversight, and NCL painfully demonstrates this.

Many of NCL's employees relay that they are taken advantage of. The vast majority are from the Philippines, are horribly underpaid and overworked, and are forced to live approximately 8 to a cabin, meaning they get very little sleep. These bottom floors flood with toilet water containing feces, as there are frequently severe plumbing problems on these bottom levels. They work demanding jobs in the bowels of the ship lacking sleep, for long shifts, accidents waiting to happen, without representation. And rest assured, when an accident occurs, NCL will do anything to avoid paying a claim--it is all about the money, not concern for their passengers or crew. They make money hand-over-fist, but will not devote the proceeds to protecting their crew or passengers.

Allow me to relay an incident, and I believe it is not unique. A worker, let's call them "Worker X", was on one of the NCL ships. They were performing their duties and were injured due to negligent conditions. NCL's management knew about these conditions long beforehand, but did nothing to repair them. They badly injured themselves, but were misdiagnosed by the ship's doctors as having minimal injuries! So, they kept them on the ship, insisted they work, and all the while they had serious injuries that were worsening. NCL's response was immediately to deny responsibility, and to disrespect and intimidate them. They had no concern for their well-being or care; they only wanted to cover themselves legally, and did all they could to cover-up and minimize the situation. The security staff immediately manipulated and intimidated them. It was a disgusting and shameful response.

A week later, Worker X's pain was so excruciating, they insisted they be sent home for care. Upon their return, they went to their own doctor, who found serious injuries that were not diagnosed by the ship's doctors, who had basically told Worker X to stop bothering them. These injuries were all made worse by the delay in proper care. NCL delayed months to reimburse their medical bills, so they were broke, and without medical care. So, Worker X was injured because of NCL's negligence and was unable to work for months, broke from the medical costs and could no longer afford proper medical care, and NCL only denied responsibility and delayed support. Their claims office office did nothing but toy with them and give them the run-around, despite their promises to the contrary. I WOULD BE HIGHLY SKEPTICAL OF ANYTHING NCL CLAIMS!

I understand the captain himself mocked Worker X when they brought the dangerous conditions to his attention. So, think about that: the captain himself expresses apathy and lack of concern for safety and conditions. I wonder what that translates into as a whole for the safety of passengers and employees.

Workers should know that NCL has arbitration clauses in their contracts, which you are forced to sign upon arrival on ship so that you really have little choice at that point. These clauses protect NCL from being truly accountable in case of injury onboard, so if you have an accident, they will most likely never be held fully accountable, and you most likely will never receive care or compensation as you deserve. These clauses all but prevent jury trials, where the public would see the abuses of this company and compensate people accordingly, and provide much-needed publicity to keep the actions of this company in the public eye.

I personally would not trust being on a NCL vessel. I feel their medical staff is ill-trained, their security staff is primarily there to manipulate, intimidate, and protect the interests of the company, and the management seemingly has no decency. FROM MY EXPERIENCE, I FEEL YOU ARE IN THE WORST OF HANDS WITH NCL.

In my opinion, NCL is an example of an American company subjugating and manipulating passengers and crew for their financial gain. They should be ashamed, but are not. And yes, they are an American company--they have nothing to do with Norway--and they fly a flag of the Bahamas in order to circumvent American law which would provide better working conditions and protection for employees. Employees are made to sign a contract with an arbitration clause once they are aboard (so they have no choice at that point), so that legally NCL is protected form the multitude of enormous law suits they may otherwise face.

As a side note, it is my understanding (though I am not entirely clear on the matter) that NCL had to be legally forced to comply with the Americans With Disabilities Act--they would not do so voluntarily. They would not of their own accord make travel for their disabled passengers more comfortable because it would have cost them money--kindly consider that fact as an example of their apathy and lack of respect.

I feel you should choose any other line on the seas if you choose to cruise, and you will be in better hands. The entire cruise industry badly needs better oversight, and NCL painfully exemplifies this. Affect this company legally and fairly and in the only spot they may care: in their pocketbooks! Do not support this company. Stand up for the little person... in this case, EVERYONE: passengers, crew, the INDIVIDUAL. STAND UP AND SAY ENOUGH! I FEEL YOU SHOULD NOT SAIL WITH NCL AS A PASSENGER OR CREW, AND THAT YOU SHOULD BOYCOTT NORWEGIAN CRUISE LINES (NCL)!

I´M SURE NCL WILL HAVE THIS POST REMOVED QUICKLY, LEST THE TRUTH BE KNOWN. THE CRUISE INDUSTRY QUELLS THE MEDIA TO THEIR PURPOSE. THOSE DISAGREEING WITH THIS POST CERTAINLY HAVE THAT RIGHT, BUT KINDLY DON´T BASE SUCH ON YOUR LOVE OF CRUISING, OR LACK OF KNOWLEDGE OF THE DEEP-SEATED CONDITIONS INHERENT IN THIS COMPANY. SEEK THE TRUTH, AND MAKE YOUR DECISIONS ACCORDINGLY- THAT IS ALL I ASK.
     
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Anonymous on 2012-05-13:
NCL is top end of the lower tier cruise lines, meaning I'd pick them before a lot of others if was interested in that tier. "worker exploitation" is a fact of life in the cruise industry irrespective of operator. One could argue worker exploitation is a fact of life in general... the person cranking out your consumer electronics, apparel, durables has it as bad or worse. Low prices and as long as these people are faceless no one gives a damn. On a brighter note... there is no shortage of people willing to work on cruise ships, despite lousy pay, long hours, horrible working conditions - they earn more than they would at home.
jktshff1 on 2012-05-13:
"not being clear on the matter"......2nd hand info usually leaves a lot of questions.
trmn8r on 2012-05-13:
This doesn't appear to be first hand information, so it has no meaning to me. This would not give me pause to cruise with NCL, and certainly I don't see motivation for a boycott!
Southern Gentleman on 2012-05-13:
So what, exactly is your problem? Sounds like you had lots of general complaints but nothing specific. If you really want people to pay attention, tell us what happened to YOU, not to other people, and be specific.
raven2010 on 2012-05-13:
A quote from this review "FROM MY EXPERIENCE, I FEEL YOU ARE IN THE WORST OF HANDS WITH NCL."

yet the OP never gives their own experience, just has been "heard"
whythelongfaces on 2012-05-14:
He said, she said. Never waste your breath complaining about someone else's experience.
nclawful on 2012-05-25:
EMPLOYEE INJURED AND BROKE AFTER NORWEGIAN CRUISE LINES (NCL) ACCIDENT

My opinion is as follows. I feel the following:

I was recently an employee on a Norwegian Cruise Lines (NCL) ship, and was badly injured due to their clear negligence. They knew about, and management commented on, the dangerous conditions multiple times, but did nothing to fix them.

Their ship's doctors then misdiagnosed me, as did NCL's referred shore side doctor, when I insisted upon another opinion. They all treated me poorly and I feel without care for my well-being. They told me to "stop bothering them" and "stop returning" (to the medical center). Thus, my injuries were greatly worsened because of their incompetence. I now have serious injuries, because of the accident and their subsequent misdiagnosis and lack of care and support. I may end up with life-long medical problems because of this incident and their subsequent apathy.

The ship's "security" staff immediately attempted to manipulate and intimidate me. No concern was shown regarding my care, improving conditions, or taking this episode to heart. they pressured me, and immediately started circulating lies and protecting themselves legally, rather than concerning themselves with my well-being.

When I brought the incident to the captain's atttention, he mocked me, sardonically repeating my words, "extremely dangeous...", laughing, and playfully elbowing the person standing next to him.

I am now injured and broke. I cannot afford medical care at this point, nor rent or food. NCL has destroyed me financially. To date, NCL has not reimbursed a cent of my medical bills, now approaching $8,000. I have not been able to work in over 5 months. I have received nothing but excuses, posturing, and run-arounds by their claims personnel. The disrespect exhibited by this company in their effort to avoid payment has been disgraceful. They should be ashamed of themselves, but do not seem to be.

Workers should know that NCL has arbitration clauses in their contracts, which you are forced to sign upon arrival on ship so that you really have little choice at that point, other than going home again (and I doubt they would pay for that, either). Thus, you are signing away most of your rights if you are employed by them, which puts you in a unenviable position should something happen (case in point). These clauses protect NCL from being truly accountable in case of injury onboard, so if you have an accident, they will most likely never be held fully accountable, and you most likely will never receive care or compensation as you deserve (do not believe what they tell you!). These clauses all but prevent jury trials, where the public would see the abuses of this company and compensate people accordingly, and provide much-needed publicity to keep the actions of NCL and the industry in the public eye. As most NCL ships sail under a Bahamian flag, they are not bound by US law--a cleaver way to get away with the disgraces I am here citing. Consider this greatly before sailing with them for recreation or employment! If something happens, you may find yuorself in the position I am now in.

I ask that you draw your own conclusions about this company and their care, and book your vacation or work accordingly. You must decide if this is a company you wish to support. My experience with them has been awful, and I feel has exhibited reckless disregard for my safety, and complete apathy for my well-being. I doubt my situation is unique, and encourage those with similar experiences to post here and contact me. I also encourage members of the media to post here and contact me so that I may further publicly share my experience.

As passengers or crew, I strongly suggest you sail with a different company. If you sail with NCL, if something happens to you (which is possible given their negligence onboard), you may find yourself completely alone and without support, as I have. I was a committed worker, and NCL has treated me terribly, and conducted themselves disgracefully. They should be ashamed, but they do not seem to be--it seems this is just how they do business.

Please know that the cruise industry and NCL quell media for their purpose. Do not be mislead by questionable comments that may here follow. I believe NCL has employees who scan these sites and remove true commentary which is not in their favor, lest the truth be known. As well, I believe their employees make comments that make these types of terrible incidents seem the fault of the victim. I read comments in the vein of, "Well, many big corporations are unfair and unjust," or, "your mistake was..." For gosh sake, what kind of standard is being set? What are you wiling to accept and excuse? Do not be fooled--see through this subterfuge. Place the responsibility where it belongs: squarely in the hands of NCL.

Seek the truth and make your decisions accordingly--that is all I ask. The cruise industry badly needs greater oversight and enforcement. Ask yourself if this is the type of company you wish to support. Thank you for considering this opinion when making your decisions of whom to travel or work with.

I feel you should boycott Norwegian Cruise Lines (NCL). A denial of financial support is all that may affect them--it's only fair...it is what they have done to me. Thank you for your support.
Walter on 2012-12-08:
Yea man--NCL sucks. everybody knows it. They have no concern for their employees. I'm sorry, but not surprised, to hear your tale. They tend to be negligent, then ignore and pressure claims into submission. THEY HAVE NO SHAME. DO NOT GIVE UP! DO NOT GIVE IN TO THIS DISGUSTING CORPORATE BEAST!
Will on 2013-01-13:
same experience here: I was an employee, got injured because of dangerous conditions they knew about for months, and I'm here over a year later. $25,000 in debt because of treatment, and all I get are pathetic excuses from NCL's claims department. These people are unfair manipulators, concerned only with saving cash. Be very careful if you sail with NCL as a passenger or crew. they are obscene!
ms.india on 2013-02-22:
Actually everything she said is true I'm one of ncl crew member and they don't care about their crew and all the people with positions like security chief officer they treated their crew like animal especially in Norwegian pearl
Alex on 2013-06-04:
YES!!! The security chief tried hard to intimidate me after I was injured on an NCL ship as a worker too!! They didn't give a darn about fixing the problem or my condition- they huddled around and pressured me--I'm not one to be intimidated, however, so I'm doing all I can legally. They are the lowest ot the low. Duplicitious and disgusting. I would NEVER trust working on an NCL ship after what I experienced! I'd rather swim!
Michael on 2013-07-11:
I am currently working on one of the NCL Cruise ships. What is written in the article is absolutely not true, just to let you know morrislori46 there are workers unions reps on board of any NCL so... all the "so called employees" that worked on the NCL: you should have gone directly and complain at the HRD or one of the unions reps... usually the employees that complains are the one that got fired because they did something wrong while on-board....
Will on 2013-07-16:
What morrislori46 wrote is COMPLETELY TRUE AND ACCURATE! Michael is as much of a liar as everyone I encountered when injured on an NCL ship. There are NO such union reps- they aren't even union jobs for the most part! That's a load of BS! And you really think th HRD is going to help you?! You're nuts, and a complete liar.

What morrislori46 wrote is COMPLETELY TRUE AND ACCURATE! BEWARE NCL AND WORKING WITH THEM! BEWARE THEIR MANDATORY ARBITRATION AGREEMENTS, WHCI ALL BUT MAKE RECUPERATION FORM THEM IMPOSSIBLE!!

I would never again work for NCL. Liars and manipulators of law and dignity!

walt on 2013-10-15:
I'm an employee who was injured on an NCL Norwegian Cruise Lines ship, and now I'm almost $30,000 in the hole because of medical expenses, and 2 years later, those a-holes haven't even reimbursed me!! NCL are scumbags! Completely unfair. Liars! BOYCOTT NCL!
jefry on 2014-01-26:
I were working in ncl for 2 contracts plus the other only a week .I had knee problem in the middle of mt second contract due to hard work and long hours then . I came to my country for treatment and after the surgery nothing change . My knees are still the same. Pain and I walk slowly and . They just don't care about our health . I was complaining about my knee and suddenly they stopped with the treatment and I.m not able to work I will maje a claim to this company .because is not fair .I won't suggest tgis company as a place to work .
o catrall on 2014-03-10:
The worst company to work for.
o catrall on 2014-03-10:
Worst company to work for is ncl
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Don't miss your sailing time
Posted by on
MIAMI, FLORIDA -- My wife, adult son and I recently sailed on a 7 day Western Mediterranean Cruise. We reserved a suite so that the three of us could share the same cabin. Turns out it was a "penthouse suite" and was fabulous. We may never travel in a "mini suite" again! We loved the service and the option of eating where ever we liked. On "dress up night" our concierge seated us in the main dining room at a table with a wonderful view. Everything was fabulous (other than the food, which was good).

All of our excursions were also wonderful and provided us with a panoramic view without showing too much or too little. We visited Malta, Sorrento, Pompeii, Pizza, Florence, Rome, the Vatican, and Cannes. A fabulous introduction to Europe! The Italian people were wonderful and seemed happy to meet us. We loved learning to communicate. One guide told us that since the Euro has risen, relative to the dollar, Americans have stopped traveling to Italy and they want us to come back! Tourism is 40% of the Italian economy, she informed us. However, it cost me $993 for 615.00 Euros and a Euro buys in Italy what a dollar buys in the US. Also, it seemed like cab rides all cost 150 Euros. So, the scary part:

Our excursion to Pisa and Florence was cancelled so we went ashore in Livorno and made a deal with a local cab driver, Stephano, to pay 150 Euros for a trip to Pisa and Florence, along with a Spanish family. We visited Pisa in the morning and Florence in the afternoon. We were told to watch for "pickpockets" on our excursions, especially in Rome and Florence, so we traveled only with Euros and our passports... no credit cards (never do this).

That day, three days from the end of our cruise, I was coming down with whatever illness it seemed everyone on the plane and ship had, and was not feeling well. When we arrived in Florence, we made arrangements to meet the cab driver at 4:30 PM so we would have plenty of time to get back to the ship (about 55 miles away) before it sailed at 7 PM. Of course, I felt sick and was not paying attention. I figured my wife and son (age 28)were, so I just tagged along.

About 4 PM my wife suggested that we head back to the cab, after a joyful day of sightseeing (no pickpockets attacked us but my son and I enjoyed bumping into each other saying loudly, "Scuzi!" and going for the pocket). But something happened. No one got directions to the cab, or even got his phone number (we had no cell phones... another mistake... take one, so we thought we had no use for his number) but we all memorized the landmarks and stores. Turns out there were several of those stores and all the landmarks looked the same.

After taking turns leading the way, one of us had the idea to hail a cab to take us to our cab. We did not have the address but did have a picture of a nearby pizza place and remembered the landmarks. Unfortunately, he did not speak English, spent 15 minutes driving around, charged us 5 Euros and kicked us out of his cab.

Now we were desperate and knew we had to get back to the port. We hailed another cab and she agreed to take us to the port for 150 Euros. So, off we went. I was thinking at that point that we could not possibly make it... but maybe we could. I couldn't conceive of the notion that we might not make it.

Florence was very busy that day. It took a half-hour just to get out of town. Then the highway to Livorno was crowded with travelers and we had to slow down twice for roadwork. To top it off, our cab driver would not go over the speed limit. Long story short, we arrived at the port 10 minutes after our ship sailed. Fortunately, I was sick and could not muster the emotions to express. However, my wife and son could, and did.

Fortunately, again, our first cab driver met us at the port, upset that we had missed him and might be blaming him for leaving. We assured him we did not and explained what happened. I paid the other driver her 150 Euros and she left. Stephano explained that he had waited and that the Spanish family became very upset and paid him an extra 50 Euros to get them to the ship. He told us that he did 120 kilometers an hour just to get back to the ship on time.

Stephano then suggested that we take the train to Ventimiglia and then get a cab from there to Cannes. He told us that the train ended at Ventimiglia, probably to insure that I had the money to pay him some of the 150 Euros I had agreed to pay him.

Stephano basically "saved" us, at that point. He drove us to the train station, bought us 3 tickets to Ventimiglia, with 2 connections. I paid him 75 Euros and told him I would mail the rest when I returned home.

The first leg of our trip was on an "express" train and we all enjoyed the trip.. oh to have this kind of train in the US. The train was filled with Italians, all dressed for the cooler weather, and their baggage, and us, in our shorts and no luggage. Did we look like stranded tourists?

We arrived at our first connection station and soon learned that our next (6 minute) train ride would be a half-hour late. Then we knew we were in trouble.

We arrived at the next station, in Genoa, Italy, at 10:15 PM. The station had closed at 10:00 and all the employees were gone and the bathrooms were locked. There were no doors on the station, which was a large station, and there were 5 metal chairs bolted to the floor. We sat down and pondered what to do. We had 3.65 Euros. My son and I tried to work the pay phone. We did not know Italian, however, so that was futile.

We noticed a "Police" window over in a corner of the station. It turned out to be a 3 man station, there to protect the train station and, I assume, passengers. I thought, "Why do they need a police station here?" By now, my wife and son were panicked and I was sick. We decided we needed to try to get help from the police so went to the window. Fortunately, one of them spoke English well. When we explained our plight, he invited us in and helped us problem-solve. We decided to call our ship! The number was on our stateroom cards. We called but there was no operator and we could not get through. The automatic answerer told us to call the 800 number in Miami. Hope! It was only 4:30 in Miami. Surely, they would know what to do!

We called the number and my wife got someone right away. She told them our plight and asked what to do. The woman she was talking to told her there was nothing they could do! "Send one of their contracted cabs to pick us up and drive us to Cannes?" "No." "Take us to a hotel and on our way in the morning?" "No." "At our expense?" We were "penthouse suite" passengers, after all. "No." After "checking with her supervisor" whom she did not let us speak with, she told us, "Sorry" and wished us good luck. My wife then told her, "Sorry to you too, since we will never use your cruise line again." There was little satisfaction in that. Now, what to do.

The policeman suggested that we wait for the next train, which would arrive at 5:23 AM. It was now 11:00 PM. He told us, "Don't wander far from the (police) station. We don't know what could happen out there." Great! We asked them if we could wait for morning in the police station. They told us no, there are only 3 of them and they had to go out on "patrol" during the night.

Another policeman suggested we wait until the station opened at 8:00 AM to have our tickets updated. However, we had no money and they might want more money to update the tickets so the first policeman suggested we get on the train and "take your chances." Wonderful. My wife asked him to write his suggestion on paper and provide his identifying information, which he graciously, if not reluctantly, did. He was truly empathizing with us and provided the information, even though he did not want to.

We returned to the metal chairs and began waiting. My son was frustrated and angry, pacing. My wife was scared. I was numb. I wondered what would have happened if we were like many who take cruises, sick and frail? As it was, I am a post bypass patient and did not have access to my medication. However, aside from the flu, I was healthy. So, we waited.

Soon, the station began to fill with homeless people. There were only a few stranded train passengers. A homeless woman arrived, looked angrily at us (telling us by her body language that we were sitting in her bed). She soon threw her newspaper padding down on a seat next to my son and crashed into the chair, shaking the foundation. Shortly, my son got up to pace. I warned him that he might not get his seat back. He didn't care. Sometime later, my wife got up to pace. I warned her not to leave her seat. She didn't care, either. Soon thereafter, a homeless woman took her seat. When my wife returned, she began yelling at the homeless woman that she was in her seat, and yelling at me, why did I let this woman take her seat! I interceded and asked her to calm down. What would yelling at this homeless person get her, I thought? A knife in the stomach? My wife stormed out into more danger, out by the tracks, filled with homeless men resting and sleeping. I followed her out and asked her to come back in. She did, and we spent the rest of the night sitting on the steps in front of the police station, while my son angrily paced (and maybe kept any threats at a distance). The night turned out uneventful, except for the cold. The bathrooms were opened at 5:00 AM and we caught the train (a "local")at 5:20.

The train had hard, plastic seats, but they were an upgrade, compared to the police steps. Also, we had the hope that we might be heading to the ship. Soon, the train operator arrived for our tickets. He did a double take when he saw them and told us they were no good. They were for yesterday. We told him we knew that and explained our plight. He told us it would cost 50 Euros to update our tickets. We whined that we had no money and no other way back to the ship, that the cruise line abandoned us and left us on our own. My wife showed him the note from the policeman. He stood there looking at the 2 documents for a few moments more, returned the tickets to us, kept the note, and walked away. We did not know if he was allowing us to stay on the train, going for help to kick us off, or what. However, he never returned and we slept fitfully as the train started and stopped for the next 2 1/2 hours until we arrived in Ventimiglia.

When we arrived in Ventimiglia we learned that the train did not stop there but went all the way to Cannes. Huh? We figured at that point that Stephano must have wanted to assure that we would pay him, at least partially.

We left the station and hailed a cab. The driver did not speak English but agreed to take us to the Cannes Port. 2 1/2 hours and 162 Euros later we were relieved to see one, lone ship in the bay; Ours! We had not told the driver we did not have any money so told him that we would have to go to the ship to get our money. There was no dock so we had to be tendered. We left our son with the driver, as a hostage.

When we arrived at the ship, it was as if we never left. There was no big deal made. We went to the "penthouse" got the debit card and went to the concierge to get 615 more Euros. We learned that the ship cancelled our excursion to Cannes that day (nice of them)and also our shipboard credit, which we had to reinstate. The woman at the concierge desk told us that the people in Miami should have connected us with, or directed us to the Port Agent in Livorno, who would have helped us. Nice to know!

An hour later, we arrived back at the cab and unhappy driver who suddenly became happy when I paid him 170 Euros. He shook our hands, wished us well and left.

The moral? If you are not on a ship excursion, make sure you are back to the port on time. The cruise line, at least Norwegian, is not there to help you, even if you are in the "penthouse suite."
     
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JR in Orlando on 2009-10-23:
How lucky!!! What a great adventure. Now that you have made it home safe, what a great story to tell your grandkids. Much better, than some old story how you sat on the penthouse deck all night. Sometimes life gives us a chance to see a different world than we normally would, and when it is over, we can tell the story with glee (and I usually embellish it a little for the sake of the dramatic).
Anonymous on 2009-10-23:
Didja ever notice; bad decisions make good stories?
Not demeaning this experience in any way shape or form... this just sounds like something that would make a good story.
memoryx57 on 2009-10-23:
Wow...that WAS an ordeal...Glad it worked out for you...Very interesting tale...I enjoyed reading it. Nice change from the usual complaints.
Ben There on 2009-10-23:
What did you expect the cruise line to do? Also, why didn't you get a hotel room instead of sleeping with the homeless?
memoryx57 on 2009-10-23:
Ben, I think they simply wanted the cruise line to offer some advice..they didn't expect the ship to turn around for them. Also, he said they didn't have any money with them...thus, couldn't get a room. They were simply stranded in a foreign country and needed some help.
Anonymous on 2009-10-23:
Wow, this sounds like it could be the climactic scene of an Alfred Hitchcock movie!
Jim, did you mention that you were sick?
Ytropious on 2009-10-23:
I'd have been scared s**tless being stranded in a foreign country where they don't speak English. At least everything worked out for you, but in all honesty this is why timing is very important to cruises, and they can't and won't stop the ship for one family.
Anonymous on 2009-10-23:
You make it sound like the cruise line should have spent money on you because you were in a penthouse suite, and should have stranded someone in an inside stateroom.
Eloise on 2009-10-23:
Are you kidding? All cruise lines make it clear that it is your responsibility to return to the ship prior to sailing, or else you will be left behind. It doesn't matter what type of room your staying in. You made one poor choice after another and yet you refuse to take responsibility at any point! It's never a good idea to be rude and beligerent to both the cruise ship and the police, when you need their help. Upon your return you sem to have expected a huge fan fair. Why? The cruise line most likey cancelled your ability to make charges in case there was any foul play involved. You posted that...

'The moral? If you are not on a ship excursion, make sure you are back to the port on time.'

Too bad you can't follow your own advice!
Anonymous on 2009-10-23:
But poor Jimben, was sick. *sarcasm*
Nohandle on 2009-10-23:
Jim, I loved this story. Please tell another. I heard of 4-5 HS students a number of years ago who were among a group of students on a senior cruise. They were detained, so to speak, and missed the cruise leaving Nassau enroute back to Miami. There they were in swimwear and one was barefoot. They managed to come up with enough money to pay for a flight back to Miami in order to meet the cruise ship when it returned. Moral of story, make certain you are back at the ship on time. They don't wait for anyone, regardless of the class of travel.
PepperElf on 2009-10-23:
I will also say, that having been overseas several times that .. it's OK to bring a debit card. you should keep a close eye on it, but I've been to 22 countries so far and have never had my wallet stolen.

in fact the only place I've ever had stuff stolen was in the US... go figure.
Ben There on 2009-10-23:
PepperElf - I agree with you 100%. I have never had anything stolen overseas, but I have in the USA - probably because I am much more aware of my surroundings in different places. I always have a credit or debit card with me... If the streets are really hectic I will split them up into different pockets.
happytraveller on 2010-03-30:
I can so relate to your story. First time travelling with NCL. Just cruised on the Jewel from March 21-28. Our flight was delayed for 3hrs in New York with Spirit Air due to "technical difficulties" and we arrived at the Miami port @ 3:40 our ship sailed at 4. We asked a port employee what terminal the Jewel was leaving from. He told us the WRONG terminal number. By the time we had figured out we were at the wrong terminal 10 minutes had passed. We finally got the correct terminal and were told we could not board the gangway was up and they were not going to let it down for us. We watched as our ship sailed @ 4:10...20 minutes after we arrived. Now I want to mention we called NCL (twice) to let them know we were delayed. This apparently is just for their records it does not mean anything to the actual ship...I don't even think they were informed until after. The keynote here is that there were 3 couples on our flight all heading to Miami port as well but on a Carnival ship. (Travelled with Carnival 3 times, no complaints) They too called many times (not sure how many) to also inform their cruise line they would be late. Here's the kicker they were told the ship would wait until 30 minutes past the sailing time. We called several different #'s to NCL from my cell phone pleading with them and were told pretty much "sorry" you can go home or fly to Roatan and meet up with the ship. We were shocked and disgusted in their care free nonchalant attitude. We're Canadian so we just started the first of many costs this trip incurred. We racked up a $50 cell phone bill in just an hour, and then our not so "amazing race" began. My husband and I looked at each other, (we also had our 14 yr old with us) and said lets go for it. We had spent $2500 for the mini suite $1100 on the flight with no insurance we felt it was worth trying. So we checked into a Miami hotel($139 US) dinner ($60) we hadn't eaten a thing all day until then and went to work on the computer and phone at the hotel. We finally got someone from the travel agency who had booked us. She was the first person to actually listen to what had happened to us instead of the usual "sorry about your luck" answer we were getting. She booked us a flight to Cayman ($350 per person US) which had a connecting flight to La Ceiba Honduras where we were to take fairy over to Roatan to hook up with the ship. Well the next day Monday we headed out took the flight to Cayman arrived only to find out our connecting flight was cancelled due to weather in Honduras. So we had to once again check into a hotel. We were given Cayman airways discount for ($129 US) dinner ($60 US), cab ride to hotel and back to airport ($20 each) not cheap in the Caymans! The only luck we had this trip was meeting a very nice man who was heading home to Roatan who was kind enough to help us out. Because we were supposed to arrive in La Ceiba Honduras Monday, but actually arrived the following day because our connecting flight was cancelled there was NO afternoon fairy running on the Tuesday. Had it not been for this kind man we would have ended up in La Ceiba and missed the ship AGAIN. We later found out that he was the President Commissioner of Tourism for Honduras. He called ahead to La Ceiba airport and got us on a twin engine plane (10 seater) freaked me out but at this point I didn't even care ($56 US per person. We arrived safe and sound in Roatan. Took us actually to the airport, called port authorities in Roatan to let them know we were coming. (There are still truly kind people in the world)-just an FYI We seriously would not have made it if it wasn't for this man and his wife. Now for the the really ridiculous part, when we finally boarded they acted like nothing had happened...no "glad you made it"....no "how can we make your stay better"...."sorry to hear what had happened....NOTHING,NOTHING at All!!!It was like we were in the "Twilight Zone". To make matters worst we couldn't even buy our son a beverage bracelet because we were too late. They couldn't even make an exception. They even started billing us the mandatory "service charge" for the days we weren't checked in. It was crazy. 7 fights later we are home and safe. I wish we could say we had an alright time when we finally boarded but we didn't. I was sooo looking forward to it, but aside from everything the service was awful. Freestyle is so overrated. I think because you don't have the same server every night, there seems to be a lack of attention to detail. Lesson learned. Once they've got your money....you're just a number to them.
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StarStarEmpty StarEmpty StarEmpty Star
On Board Credits - Use It or Lose It!!!
Posted by on
Rating: 2/51
My husband and I just returned from a weeks cruise on the Norwegian Dawn. We had a $100 on board credit issued with our reservation. Since the drink prices are so high we decided not to drink while on board and just have the water, coffee and iced tea that are provided for free. On our last night at sea my husband decided to have a glass of beer. The charge was $5.95 + 89₵ for the 15% gratuity. I passed on having a $9.50 drink plus the $1.43 gratuity. I work too hard for our money to blow it on a drink.

Anyhow, when we got our closing statement on the last morning we owed the $12 Each person every day service charge for the cabin stewards and the waiters. This money is gladly paid as they work very hard. We even gave our cabin steward an extra $30 just because we liked him and his personality so much. The statement showed that we owed $168.00 service charges and that we forfeited $93.16 of our on board credit because we didn’t by drinks or use it in their shops.

I have never had this happen before. We have always used the balance of the credit to offset some of the charges for the stewards and waiters. I called and asked why I wasn’t allowed to do this and that I wanted an internet URL so that I could read it for myself. I was told by the Guest Services person that there was no written page for this policy and that my travel agent should have told me about having to use my credit to by drinks. I thanked her for finding this out and hung up.

I just called my travel agent to ask him about this “rule” that Norwegian has. He said he has never heard of this but will be sure to tell his clients that if they sail on Norwegian they will forfeit the credit if they don’t drink it up. He also said that Norwegian always blames problems on the travel agents. At this point I will never book a Norwegian cruise again just out of principle. Many other cruise ships have the same itinerary. Other cruise lines allow you to apply this credit to the service charges. I just did this on a cruise in December. I feel this is totally wrong, but I guess they won’t care because they are a big company. I just had to vent. Thank you.
     
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Likesbeefpies on 2014-02-11:
Cruising has changed and they are trying to monetize everything - its a tough business.
Being out the balance stinks but don't let $100 ruin a trip
Weedwhacked on 2014-02-12:
" I passed on having a $9.50 drink plus the $1.43 gratuity. I work too hard for our money to blow it on a drink."

This was money that they gave you in the form of a credit. It wasn't from money that you work hard for.
Tony Cat on 2014-02-13:
I am an experienced cruiser - this is the norm. It states in the fine print that service fees cannot be used towards the room credit. They want you to spend spend spend.
oldisgood on 2014-02-13:
to weedwhacked. Had I known at the time that I had to spend the money on drinks, I would have. I thought the credit could be applied to the room charges like every other cruise line does. I learned a hard lesson.
oldisgood on 2014-02-13:
to Tony Cat. I asked to read the fine print and that would have satisfied me. I was told there was NO fine print. My travel agent should have told me. My travel agent did not know about this either. I am sure it doesn't come up often. Most people drink on board as if there is no tomorrow, but I try not to.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Miserable - One of the Worst Experiences of My Life
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- Tiny rooms, tiny showers, (I knocked the shampoo dispenser off the wall having it crash down on my foot cutting it open, which might explain all the dried blood on our carpet) crap food, all foreign help with no understanding of English. Due to the ships negligence a woman fell (almost to her death) off her balcony so instead of a leisurely cruise to Bermuda we raced there as fast as we could. This caused a lot of trips and falls and sea sickness.

They also set up their guests apparently by having customs come on the boat with dogs while everyone's sleeping. Poor guy was dragged off for a tiny amount of pot, ruined his and his girls vacation. Looked like a setup.

Sure enough when I asked one of the security guys they say they do it to generate revenue for the island in fines, and profits for the cruise line. Pathetic. I should've used the 3000 for toilet paper.....
     
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clutzycook on 2013-09-25:
Was this your first cruise? I've been on two in my life and yes, the bathrooms/showers are tiny and the rooms are small unless you spring for one of the bigger staterooms.

Do you know the circumstances surrounding the woman's accident at the balcony? I fail to see where negligence on the part of the cruise line contributed to her fall.

What did your itinerary say about when you were supposed to arrive in Bermuda? Ships have to keep to a strict schedule because other ships are scheduled to use the same port. If they don't get there in a certain period of time, they may not be able to get you off the ship to enjoy your excursions.

How was having customs come on board a set-up? That's like saying the cops pulling me over for speeding are just doing it to generate revenue for the town/county/state. It possible, but untimately they have the law on their side. If the passenger had pot in his possession (and the last time I checked pot was still illegal in a majority of places), then he was breaking the law and they had a right to take him off the ship.
CU on 2013-09-25:
How is the line's negligence that made a woman fall off her balcony? Any time I ever read of someone falling on a cruise, it's generally the fault of Jim Beam, not the cruise line.
All the lines are under intense pressure to clamp down on illegal transportation of drugs, and they have a zero tolerance policy. Every passenger is told this in advance, including the guy you reference, and my next door neighbor's daughter who got dumped on the ground in Jamaica for the same reason.
It does suck about that shampoo dispenser though.
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Reservation Agents And Office That Think To Highly Of Them Selves
Posted by on
MIAMI, FLORIDA -- I purchased my cruise tickets with no problems. the agent was very nice treated me with respect. Today I received a message from a reservation agent named Albert ext. 4283. In his message he stated that there was a free upgrade to my purchase. I was a little confused because when I booked the room I was informed that I had the best room available at the time. I called him and left a message to please return my call. Later on in the day I checked my messages on my cell phone. there was one from Albert, so I returned his call. This is where it gets weird. I introduced myself and asked what his call was all about. He then stated that he did not call me but that he was returning my call. He started getting out of hand about it and I asked him if he did not first call me how did I know his name and his extension. Then he started getting rude and was basically calling me a liar. At that time I requested to speak to his supervisor and was on hold till I had to hang up.
This is what I have learned during my adventure today with NCL. First if you haven't actually taken the cruise yet nobody will talk to you outside of reservations. That if you leave your phone number to have a supervisor return your call you are told to hold on to wait for a supervisor to see if they will return your call. I know that does not make sense, but that seems to be SOP for NCL. Of course I was very persistent and about three hours after I started this adventure I was able to talk to Alberts lead/supervisor (Niki Rodriguize) who informed me she will talk to Albert. She felt no compulsion to do anything else other than she would talk to Albert. As a customer who was treated in such a fashion and has paid a small fortune for this trip... Well you can imagine how I took it. So before you actually think about utilizing NCL for your next vacation just keep this experience in mind. It might be yours..
     
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FlShopper on 2010-08-13:
Sounds like maybe Albert made a mistake and called you instead of calling another customer. At least that's my take on it.
Weedwhacked on 2010-08-13:
What were you actually looking for the supervisor to do?
Anonymous on 2010-08-13:
I'm curious. How did you originally purchase your cruise tickets? Phone, online, or through a travel agent?
Helpful on 2010-08-13:
"She felt no compulsion to do anything else other than she would talk to Albert." With all respect, what did you want her to do?
bruce s on 2010-08-14:
Yes I thought it was a simple mistake to until he took on such an attitude and blamed me. I then spent a good amount of time attempting to contact a supervisor. Which was no easy thing to do plus other agents did not have a problem in just being dishonest to me. Which I was not made aware of until I talked to another agent that provided me with the information I requested and confirmed that what I was told just was not true by the other agents.
what I expected from the supervisor, I'm not sure but I felt very unsatisfied by her answers. It ended up in further conversations with her that she must have thought I wanted the agent fired. I informed her that never even entered my mind and that I had no intentions on that line of thinking. What I expect is to treated in a way that a customer should be treated. I was not treated that way by Albert or the agents after I talked to him. It was only after I talked to the last agent that informed that I could leave my number and a supervisor would call me that I started to obtain direct and truthful answers to my questions.
I purchased my tickets directly from NCL by phone through one of their reservation agents who I will say again was very nice and helpful at the time of purchase.
Anonymous on 2010-08-14:
Bruce s, thanks for coming back and giving us more info. I certainly hope you enjoy your cruise! I've always wanted to try NCL.
Anonymous on 2010-08-14:
I've learned that sometimes you have to let things go. I would like to hear albert's side of the story, as I'm sure he would have more to add to this story.
bruce s on 2010-08-15:
I would like to hear his side of the story now to but as far as NCL is concerned it is over. About the cruise on NCL itself. I'm sure I will have a great time and that the ship and it's crew are top notch. I've never had a problem when I'm on a cruise. It's the customer service/reservation people that you speak to over the phone where I usually have problems. Not always by any means but when I do I make sure I make it known. Some of these agents do not represent the cruise line or their fellow agents in a good light. Some companies make an effort to make sure these front line agents follow set policies and some companies don't. By following up and trying to communicate a particular problem with the management team, is the surest way of resolving the issue. In this case it did not work that way. It took many hours of effort to speak to a supervisor and along the way I was treated poorly and lied to. This does not speak to highly of a corporation that puts their customers through this. I am sure I am not alone in experiencing this type of treatment. But very few people are willing to make the effort or put in the time to make their experiences known.
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Horrible customer service
Posted by on
MIAMI, FLORIDA -- Where should I begin...two days before out trip on the NLC M/S Dawn(3/22/2007-4/1/2007) we received notification that the itinerary was changed due to engine trouble. They changed our stop at a private island in the Bahamas to stop at Samana/Dominican Republic instead. If we would like a refund for the cruise we may contact them. We proceed with the cruise even though this was a disappointment Next when we arrived on St Maarten we were advised that our shore excursion was canceled. We we got off the ship to go shopping instead we saw the same excursion that was being provided for another cruise line. We spoke with the representative from the catamaran who said that the excursions were running that NCL canceled the excursion with them. Next when we went arrived in St Thomas due to immigration and customs in order to get off the ship all passengers needed to go through customs. We followed procedure and when we got off the ship our shore excursion had left without us. When we spoke with cruise ship personnel she advised that we were supposed to get off the ship with the first group. No announcements were made letting us know and we(all 8 of us in 4 rooms) did not receive the notice that was sent out advising of this procedure. It was like pulling teeth to get our money back for this excursion due to NCLs mistake. Next a day or two later while waiting for service in one of the ships "free" restaurants we were told to wait for service because the waitress decided to serve customers who arrived in the restaurant at least 15-20 minutes after us. These customers came in with empty beer buckets to be filled(which is an additional charge and autogratuity to the waitress. Lastly once we got off the ship to go home our bank account was charged $167 for on board purchases and the cruise line held an additional $164 after they received payment and charged us $192 for unavailable funds because we did not keep double the charge amount in our account for 5 days after the charge processed. when I contacted consumer affairs at Norwegian cruise line they do not refund the fees for the hold even though they double charged my account.


     
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Anonymous on 2007-04-11:
I always heard Norwegian was one of the best? We don't cruise much but we use Princess when we do. Have never had problems like you had with Princess. You might want to give them a try.
mattpaul on 2008-01-18:
norwegian is the worst company you will run into. I am still fighting 3 months after the nightmare we had on the "dream" ncl has outright lied. for the raw sewage in our stateroom they offered us $190 towards a future cruise. this company will be bankrupt before u see any cash back
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No accountability, terrible customer service
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MIAMI, FLORIDA -- My wife and I were on the Cruise ship "pearl" two weeks ago. Upon exited, we left three full draws of personal items including two new $500 IPODS. Immediately we filed a report with the Lost and Found Department. The items were in our room and when we left the Steward was starting to clean our room. The cruise line not only told us they never found our stuff, but refused to give me any of their operational, or business license numbers. They refused to allow me to speak to a supervisor, and told me "I can find their business number on the internet, somewhere".
     
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Sparticus on 2007-01-30:
Your home owners insurance may be able to compensate you for the lost items. Just claim them stolen... since that is essentially what happened. Unless you have a high deductible, then just chaulk it up. Worst part for me would have been the loss of my music stored on my ipod! Hope you have a back-up!
florida1098 on 2007-01-31:
RE: BBB Case #11037402 - Norwegian Cruise Line
mattpaul on 2008-01-18:
I've been there done that. we will never recover from our norwegian ordeal. be glad you missed the highlight of raw sewage backing up in your bathroom. have you ever tasted such rancid garbage as the food they peddel. the only thing worse than the ship is the miami based customer service dept. how you can get this many incompetent people in one place is beyond me. try costa or holland.. both are great....
tatt n mami on 2009-12-04:
try any cruise line but norwegian.. they spilled wine on my husband then debated if they would replace the wine.. claimed they'd pay the cleaning bill.. they ended up not comping it.. last cruise I've ever done on Norwegian we switched to Royal Caribbean we've had problems w/ them but they've made them right most of the time.. Holland is wonderful but we wore out their itinaries (we've cruised 15 times).. and I like to put it this way... (true stories)

On Norwegian I order an omelette with cheese, mushrooms and herbs (I'm allergic to ham) 30 minutes later omelette arrives w/ cheese and ham.. I send it back.. I get yelled at for ordering an omelette have to wait an additional 30 minutes for an omelette

On Royal Caribbean I order a cheese, mushrooms and herb omelette I'm given one w/ ham.. I point out the error I get an apology and I have a new omelette pronto

Holland I order a cheese, mushroom and herb omelette and I'm given one w/ ham I point out the error get an apology and I have a new omelette pronto and every day the rest of the cruise the maitre de is checking on me at breakfast and I get all the rest of my omelettes pronto

Norwegian Sucks.
Royal Caribbean delivers as expected.
Holland excels!

Of course I haven't taken Holland in about 5 years so they could have gone downhill.. but I doubt it. I haven't taken them because I've grown tired of their itineraries.. but would get on them again no problem.. Norwegian never again.
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cancellation of going to a port
Posted by on
I recently took my family on a cruise to Nassau, and some Florida ports of call.The ship had engine problems and the company chose NOT to go to the main port of call.
They gave $100 ship credit for this . I feel that it was inadequate considering that it was the major port of call. Upon contacting the company, their response was too bad. The contract allows them to do what they wa nt without a fair compensation.
     
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spiderman2 on 2005-08-19:
Yeah, I would rather go into a major port and breakdown myself. I bet that would be something for you to complain about. If you read your paperwork I bet $100 it tells you that the ports are not guaranteed
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