LOS ANGELES, CALIFORNIA -- I rather give -5 stars than 1 star for this scamming agency! Please stay away from these con artists to save your trip! No kidding at all! Please read to make your judgment! I am very disappointed with NU Car Rentals on this reservation. This renting agency is very dishonest and practicing an immoral business. I hope CarRentals.com will never recommend this agency to its clients in the future to protect carrentals.com own reputation.
Here is my negative experience with NU Car Rentals. First of all, it took me 1 hour to catch the shuttle to the hotel where the rental agency is located. Second, it took me another 45 minutes standing on the line to check in on my reservation.
Third, the rental staff tried to scam on me by lying to me about my reservation. She said that she did not have the car that I reserved. However, she had a full-size car (Toyota Camry) available for me to rent at $25/day rate. I argued that my original reservation car is a ford fusion (full-size vehicle) at a promotional rate of $20/day. I reserved it 1 month in advance. Then she pretended that she did not understand me. Luckily, I have a print-out of the contract with me. So I shown it to her. Then she pretended to go outside to check on the car. When she came back, she told me, "You're fine. We have it for you."
Fourth, she refused to check out the vehicle for me and demanded me to purchase the liability insurance from NU Car Rentals. I told her that I already have the liability insurance from my current car insurance. I shown her my insurance proof. I also told her that I have the collision damage cover from CarRentals.com for the entire rental period. I also shown her the proof for this insurance as well.
Still, she kept asking me to purchase the liability insurance for the cost of $105 for 7 days ($15 per day) before she can check the car out for me. I was so exhausted from a long and early traveling schedule. So for a peace of mind, I purchased the liability insurance from nu car rentals to save my day.
Upon checking out, another staff member walked me around the car to check for the initial conditions of the vehicle. The vehicle has damages on the front bumper, the rear bumper, on top of the junk cover, and on the side doors. The guy said to me that do not spill liquid inside the car. Then I checked the interior and found the back seats were stained. I came back to ask him document it. We did this checking inside a parking ramp. It was dark and in the middle of a driveway. They did not even give me a parking pass to get out of the parking ramp. I have to come back and asked for it.
Upon returning, the same staff who check out the vehicle for me examined the car. He did not check anywhere else. Instead, I walked directly to the driver door and used a flashlight to point to a small ding on the door. Then he asked me to make a claim with the insurance for the damage compensation. I had no idea whether or not the ding was already there before I checked it out or not. I believed no one could spot this ding in such condition. It is smaller than the tip of my index finger. It required a flashlight to spot it.
To avoid missing my flight home, I did not argue with him. I filed a claim. But he refused to give me my deposit ($500) back. It took me 1 month to go through the insurance claim and many phone calls to get my deposit back. They claimed $1,015 from the insurance for the tiny damage. The manager, named Tee, promised to call me back in 10 days but he never called. I called him and his staffs many times. They all lied and rude. Finally, I talked to the owner, named Vincent Le, to get my deposit back.
I have rented from Hertz and Enterprise for a decade and never had any ridiculous claim like this one! NU Car Rentals is a one-time service provider. They ruined my trip. I will never rent from this scamming agency again. Bye bye NU Car Rentals!!! Never see you again!
LAS VEGAS, NEBRASKA -- We booked a rental car through Orbitz to be picked up in Las Vegas. Our plane landed around 4:00 pm and we took the shuttle to the car rental area. We were not able to find NU where we booked our car. We were assisted by a gentleman at Alamo. Rental was across the street in a small building. My spouse said to me "this looks shady" and I said it was OK as I booked through Orbitz.
As we waited our turn there was a couple who was being waited on and we witnessed that they had booked a convertible Corvette - they were told it was not available and were being given a Mercedes Benz. They stated "that is not what we booked for." They were told that a Camaro might be available the next day and the couple stated they would not pay Corvette price for a Camaro and did not want a Mercedes Benz. Arguing continued and at the end this couple did not get what they asked for.
I feel if someone books a specific car such as this couple did they should be notified if it will not be available so they can decide if they would like to go with another rental company. If I was in their situation I would not have accepted anything other than what I asked for and believed I was getting and would have attempted to rent from another agency.
Finally when it was our turn to get our car, the agent went on to the computer and stated "I'm sorry, your reservation was cancelled." When asked why, she stated it had to be picked up within a certain time. I asked what happened to the car we reserved and she stated they rented it out. I asked if they had anything else available and she stated no and apologized that she couldn't help us. We did not book for a specific car, just a basic midsize car.
When I booked our car for the day our plane was to land, my confirmation stated the car would be available for pick up at 10:30 a.m. - I believed this meant (like hotel reservations) that I could not pick it up until 10:30 am or later but, no, I was to have picked it up within 2 hours of this time. As our conversation was going on, the other couple who didn't get their Corvette was listening and my spouse stated they were watching with a look of shock on their faces. I believe this couple will hesitate to ever book at NU again.
We left NU and walked to another car rental agency and booked through them. When the man at the new agency heard our story, he shook his head and stated "we hold our cars for 24 hours." And I felt he wanted to say more about NU but was being professional and did not. When I relooked at my confirmation email regarding our rental I could not find any information regarding specific pick-up times. I urge Orbitz to consider taking NU out of their search, as my spouse stated "they were batting zero" that day.
ORLANDO AIRPORT, FLORIDA -- I rented a car from them for 10days. 1st they say they don't accept my insurance, I have to purchase theirs. I just had a long flight and it was midnight, and before Christmas. I don't really have too many options, so I paid double price to rent the car from them.
When I return the car to them, I was thinking to rent another day from other company, then the staff told me if I return the car before 10:20 am the next day, I only gonna be charge a little bit about 30$, so I accept the deal. Then it's really started my nightmare!!!
After finally returned the car at the time that staff told me to, they charged me with full price + insurance, which I told them I already have the insurance. It's about 70$ a day!!! They ask me to sign the receipt, I refuse to, course I have dispute about the price they charged me! Then they started play the game. Say that staff not here, nobody can prove the word, I returned next day, so I have to sign it. I can write on receipt that I have dispute about payment then call that guy when he back on his duty day.
So I called the staff on his duty day, he told me everything be set, I will receive my refund and I will receive the receipt he changed by email. Then when I check my bank statement, I be charged extra 31.65$!!! And I never receive any receipt!! So I called that staff again. He put me on hold then never answer my phone. So I went to their office. He tell me it's holiday, it takes a little time for my bank to receive the final refund, and their system broken down, so I waited. Then later my bank get 31.65$ refund, so pretty much they did nothing but played a game to my bank account.
Maybe they think I'm stupid that can't count!! So I called that staff again. This time he just throw a number, say it's their Corp office number. If I call them then they will handle it, and I will get my refund back. Guess what? After called that Number, which same as their website customer Service number, no matter what time & what day you call, they always closed!!!
This is a really stressful & terrible rental car experience for me. I will never rent a car from them again. And I really don't recommend anybody rent from here cause when you actually go there, it won't save your money but burn it!!! Hope nobody going through the experience like me again!!
SANM JUAN -- I went on Travelocity to find the best deal for a rental car in Puerto Rico. NU Car Rental had better advertised rates than anyone else, so I made reservations and also purchased insurance. This extremely negative experience included:
(1) a crammed ride in a car too small for three of us and our luggage from the airport to the rental office,
(2) an extremely long wait (about an hour) at the office for their one man desk to even start helping us,
(3) charge after additional charge which we were never informed of when we made the reservation,
(4) being informed that they could not honor the car insurance I had purchased through Travelocity,
(5) being informed that we could not return the car early (forced to pay for whole weeks - not given the option of daily rates) and,
(6) to make it even worse, an extra and outrageous $500 was charged to my credit card to replace a passenger side window which was broken by a rock from a lawn mower.
The Manager, Jesse, told me it would probably run about $200 to $300 to replace the window and that the difference would be credited to my credit card account. After waiting almost two months for the credit, which never appeared, I called them to find out the status. After Jesse "checked " with someone, I was informed that the charges were much higher than $500 to replace one car window (mind you, this was a small window and not even a windshield). At that point, I simply informed him that this was an obvious scam and that I was done with this company forever.
In retrospect, I should have put a freeze on this extra credit card charge by contesting it. But I was still hoping they would do the right thing. I hope Travelocity takes this company off their site so that other unsuspecting victims do not fall prey to this unscrupulous and thieving company.
On July 26, 2016 I arrived at the West Palm Beach airport. I had reserved a car from NU rental agency, which is a subsidiary of America's Best Car Rental, through Travelocity. STAY AWAY FROM THIS RENTAL COMPANY. THEY ARE AWFUL!
Although I had specified I wanted to rent the car at the airport, I did not read the fine print close enough, and when I arrived (after 8 hours of travel) I discovered that NU does not have an airport office. Their closest office was over 45 minutes away. When I called the office to send a shuttle for me, they told me to wait at Bus Station #7, in front of the terminal. When I went to the front of the terminal there were no “Bus Station #7” signs. I asked an airport police officer and some airport employees if they knew where Bus Station #7 was, and no one had any idea what I was talking about.
So I called back the rental agency for further directions. The woman that answered told me I had mistaken the directions, and that I needed to get on the general car rental shuttle bus, go to the car rental center, and I would find Bus Stop #7 in front of the rental center. I did so, and, once again, there was no Bus Stop #7, and no one had any idea what I was talking about.
I called NU again and the same woman answered. She told me I had mistaken her instructions, and that I needed to get back on the shuttle, go back to the main airport, and find the #7 Bus Stop. At this point it was obvious that she had never been to the airport, was reading off a script, and had no actual knowledge of what she was talking about. I told her to cancel my reservation, and her response was, “That's great!”
I understand her relief, because trying to do a job when you have no idea what you are doing is one of the most frustrating feelings there is. Although it cost me an extra $100 because I did not have a reservation, I was able to get a car from Enterprise. Enterprise service was excellent, and the people working there did a great job. When I got home I discovered that NU had charged a $39 cancellation fee to my credit card!
TORONTO -- This company is a scam! I wish I read this review before booking a car! I booked this car online with NU car rental at Toronto Airport and they are affiliated with TransCanada (another scam company). Firstly the car gas tank is half full and I wasn't told if I fill it up it's not reimbursible! And they advertise a low rate of $11 or $13 but they add so much hidden fees it's way way more than $13!!! I ended up paying more than $100, and worse, they quoted in US$ and ended paying way more in CAD$. These scammers are thieves. And they steal your money, like in daylight robbery. Never deal with these 2 companies again.
ORLANDO, ILLINOIS -- Very poor signage at the Orlando airport telling you where to wait to get your shuttle pick up for NU Car Rental; they should really consider spending the money to advertise the way that all of the major companies do. Once we found where to wait, we called for shuttle pick up and it took them nearly 45 minutes to pick us up, and the rental center was quite a ways away from the airport. This caused us to miss dinner plans with the family that we were visiting, and also caused us to have a very late check-in to our hotel.
Before we left the facility, we were warned that there were some "toll traps" around the area and that we would be charged $25 for missing tolls in unmanned toll booths. Of course, this happened to us when we returned our car to the facility. When we were checking out, the same man who checked us in asked if we were returning a Sun Pass that we rented from them. My husband informed the man that we were never given the option of renting this from them, which would have eliminated the $25 fine that we will surely be charged. All the man said was, "Oh". We travel to Florida a lot and will never use this company again!
ORLANDO -- Booked car for 10:00 am, arrived at rental agency at 01:00 pm. Was given the full size car we had requested. Upon inspected noted the interior of the car was very dirty, declined car. Was informed by the agent she would upgrade to a van then it was determined she was unable to do so. Then we were given a mid size car, but paid for full size. It took over 1 hour to get a vehicle.
Upon leaving rental agency noted the tire light was. My husband checked the tire pressure and all tires needed to be filled. The next day the tire light was again on. We were not in Orlando so we just fill tire on a daily basis. My brother noted when vehicles were returned they were given a quick rinse and passed off to the next rental person, with no inspection of vehicle. Problems with this rental agency:
MIAMI, FLORIDA -- AVOID!!! Last week I reserved and prepaid $107 for 1 week car rental in Miami. When I arrived to MIA early in the morning, not only I had to pay for a taxi because they never arrived at pickup location, but they also charged me an additional $243 (Yes, a total of $350!!!)
Unexpected charges included: Mandatory added insurance (14.95 per day), Mandatory Sunpass ($10 per day and yes, you cannot use your own or Sunpass Mini), Road Tax (2,05 per day), MIA Concession (4,5%), Energy Recovery (4,25%), Vehicle License Rec (6,5%) Sales Tax (7%). Worst attention ever, the car was notoriously crashed and repaired. I hope you guys are lucky enough to see this review and stay as far away as possible from this SCAMMERS.
LAS VEGAS, NEVADA -- Wrong reservation possibly my fault. I tried to call several times phone number on document was wrong. After searching I found a new number. When I tried to call it I got an answering machine left message. Called global phone number. Left a message. After several calls trying to reach a person the global representative answered they tried to call they got no answer. But they returned my call telling me they would get back.
Called Las Vegas agent again they answered. When I asked to change reservation they told me to call Global agent to change reservation. Their online request form does not work. It's like trying to talk to the wall. Very dissatisfied with their system. These people need help! Do not rent from these people!