ORLANDO, FLORIDA -- We rented a car through Expedia, the agency name was NU Car Rental and it said located at Orlando airport. We arrived at 1:00 to airport and searched for half an hour on something called or affiliated with Nu. Nothing was found, we had to talk to one of the airport security who advised that this is a non-authorized company at the airport. We did 4 international calls from our phone to find a Number fr them as none was stated on the reservation info, website or Expedia.
One hour later they came to pick us up. We had two small kids who were exhausted and has already missed our lunch date with our friends. The driver advised us to complain when we arrive as this has been the case with everyone he picks up, then once we arrived they wouldn't do anything to make it up on us and eventually they gave us a free GPS rental. Not only were they the rudest people ever and had never been trained in any sort of customer service but they were also unrespectful, unthoughtful and all the bad things you can imagine.
We jumped in the car only to find that the free GPS offered is actually in old one that does not work. Kids were already depresses, I was exhausted. I came back to their office an hour later to tell them that it's not working but they wouldn't even bother helping. I just left. This is the worst car rental ever. I would advise anyone who is reading this to trust me and never book with them. The driver in pickup was the most rude and non-polite, closing the bus door like he hates his job. Obviously the employees are also overworked and hated their job. I never thought a car rental experience could ruin my vacation but this one certainly did!!!
Thank you for your feed back. Unfortunately we have been trying to get the Airport to update their signage with no success. We do have signage at the courtesy phones and outside by the curbside pick up area. I apologize for your unfortunate experience with us while in Orlando. There is no excuse for rudeness and no one should have to be expose to such treatment. I welcome all feed back so thank you for your candid review and once again I apologize and I will definitely address all issues immediately .
ORLANDO, FLORIDA -- The shuttle was 30 minutes late, the rental place didn't have a van ready even though at that point we were an hour into our rental, and they refused to refund money. Don't ever use this rental service if you don't want to be taken for all your time and money. Non-existent customer service and we were only one group of four that didn't have cars ready or had other issues. They tried to convince our pregnant friend to wait at McDonald's until we finally got mad enough that they gave us a stained, smelly van with broken seat belts. I would give them zero stars if I could.
LOS ANGELES, CALIFORNIA -- They offer the best rental price in the market, BUT they will rip you off with a variety of hidden fees. I rented a car between May 28 and May 31. I waited for 30 minutes in the airport for the shuttle to take me to the car rental office in the Four Points Hotel, then waited in line for another 45 minutes (if not an hour yet) to finally get the rental car. However, I was tolerating the slow service because I was paying the lowest price among all car rental companies; I also feel they were just taking extra time to serve two guests ahead of me who have many questions.
When I was at the counter, they asked me to sign and initial a lot of places on the contract, as part of the "normal procedures." In the end, I returned the car on time, with a full tank of gas. So, they did not charge me a penny extra at that time. In mid-August, they sent me a bill of $76.40 ($1.40 toll fee for the Expressway, but $75.00 for the "administration fee"). As a tourist, I accidentally used the Expressway on the highway (there are no toll booths; it merges a carpool lane into an Expressway). After I noticed I entered the Expressway by mistake, I got out in the next exit. That's why the Expressway had $1.40 on my rental car.
I did not pay too much attention because my previous experience with other car rental companies told me that I would normally receive a bill later from the rental car company for the toll fee(s). NU car never asked me for the $1.40 charges. Instead, they back charged me $76.40, with $75 so-called "administration fee." As I mentioned before, I rented many cars with other car rental companies, none of the other companies charged me any administration fees for tolls, needless to mention that is an outrageous $75!
I tried to contact the Office, giving them a chance to fix their mistake. My calls often went to voice mail. I finally spoke to a staff member (if you want to talk to a real person, call them early in the morning). He said he could not do anything for me because I had signed the contract, which stating I agreed to pay $75 "administration fee" on any fees that the company paid on my behalf. I said I wanted to talk to the manager. I was told I must left a message for the manager to call me back (the manager was not in the office at all).
I then waited for two more days. I called again and left one more message to the staff. Still, nobody called me back. Then, I called again and finally got a hold to the manager. The manager asked me to leave him my phone number, name, and a contract number. According to the manager, he could not do that either, but the company would contact me "soon." I have been waiting for two days now. Nobody calls me. So, I am writing this review. Hopefully, nobody needs to go through what I have been through anymore.
I told the manager and the staff that they will lose me as a customer forever even though they could have collected the extra $75 this time for its revenue. In the future, who knows if they would increase their "administration fee" to $750 or even more as it is just a contract they wanted you to sign. I will definitely stay away from this company even though they "seem" to offer the lowest price in the market, but as other reviews said, they will just find any ways possible to rip you off.
ORLANDO, FLORIDA -- After reading all of these reviews (which of course my husband found) after I had paid in advance for a much lower rate, I was VERY skeptical and E-mailed back and forth with this company for days and my charge card company, in case I got stiffed. If you take your declaration page for your auto insurance which proves you have liability coverage - it is perfect. If you use a Mobile Sun Pass transponder (Purchase for $20 at Publix), put $30 or whatever on it to cover all of the tolls from every direction this is perfect. And you can use the transponder in any car you are in and can add money to it automatically, so you don't get hit.
Also, as soon as you get the rental, call the SunPass people and identify the car and plate you are driving and as you drive through the tolls (marked and unmarked), you will have proof that you crossed that toll with your SunPass. We received the minivan in clean condition in and out with a full tank of gas. I took 30 pictures of the inside and outside of the van, scratches, dents and any imperfections and put all of these of their form, signed it and had them make a copy of this for me. We had 900 miles total (100 per day) and drove over 700 in the State, so that was good.
We cleaned the vehicle inside and out - just like we found it and made certain we had our garage opener, GPS and Transponder out of the vehicle upon leaving. We filled the gas at the most inexpensive place, topped it off, so the vehicle would still be full when I dropped it off. The $100 deposit was dropped off of my credit card several days after my return. I will rent from this company again.
ORLANDO, FLORIDA -- I made a reservation to pick up a minivan around 9:00 pm. When I went to the car rental, they said they don't any minivan available. They told me they were changing the tires from one and should be ready next day at 6:00 am. The guy who spoke to me told me to go there as early as possible and ask for the manager to explain the situation and he would give me that minivan.
When I went to the office to pick up the minivan and I asked for the manager he told me that I was told a lie, that they don't' have a minivan on repair and there were other three customer in front of my turn waiting for minivan too. He state they already pay and mine was a reservation but not paid yet, so if I want a minivan I have to wait my turn and if they return the mini van.
To end my story, it was a nightmare. He shows no care about us at all. He ask us to look for a car rental on the area. We were unable to leave on time to our trip to Miami, we had to go to the office twice, and we ended paying a higher price for a last minute reservation in another Company. Dealing with them was a nightmare, but the worst part is that they didn't care.
ORLANDO, CONNECTICUT -- We booked this company because they had the lowest rate on a minivan, which we needed because my wife is handicapped and uses a travel scooter. On the day of travel our flight to Orlando was delayed 3 hours. When I learned of the delay I called NU to let the know of our delay, and was told no problem, our van would be waiting for us. When we finally arrived, we had to wait about 20 minutes for a shuttle (most car rentals at Orlando operate out of a parking garage attached to the terminal). It took almost a half hour to get to the lot, which only had about a dozen cars on it (not a good sign).
The clerk told us that because we were late, our van was given to someone else and we had to wait at least an hour for another van, although there were 2 sitting on the lot. The clerk was very rude and unapologetic when I told him about my earlier phone call, and said he could not help us. Fortunately we had a friend in the area who could pick us up, I canceled the rental and got a van from Hertz the next day.
ORLANDO, FLORIDA -- I will say one thing... they do answer your emails. But as for trying to help you with refund when you have cancelled your reservation within 24 hours of making said reservation... they are no help!!! They are in cahoots with economybookings.com. Do not use them either!!! You know these companies that work together have phone numbers to call each other to check on said rentals... but will they give you legit phone number to call the booking company you used to get rental through them? No!!! They will not help you!!! Thank God used PayPal for my down payment with economybookings.com.
Never use your credit card if booking anything online. Paypal will get that money back for me. Hope!!! Anyway..if can stop just person from booking through economybookings.com to get rental through Nu Car Rentals... I hope to do just that. Pay $30-$40 more and go through carrentals.com or rentalcars.com... They are more legit and much more customer oriented.
ORLANDO, FLORIDA -- Our flight arrived on-time and we had confirmation for a rental car which was made well in advance of the pick-up date. No cars were available and the representative said it was due to other customers not dropping off when scheduled. After further discussion, it turned out that upgrade vans were available but would cost an additional rate per day ($50 more per day) for use.
Turning this down as unacceptable due to financial and principle reasons, the only other offers suggested were: (1) wait and see if a car will be dropped off that night (this was already 9:45pm) or (2) get shuttled to the hotel and then picked up the next morning when a car becomes available. With kids in tow and traveling most of the day, we opted for going to the hotel. Of course, the majority of the next morning involved the logistics of going back and getting the car. Insult to injury, the charges were the same even though we picked up the car the next calendar day. 24 hour cycle for billing... blah, blah, blah.
The company manager and reps were even openly aggravated that we had obtained such a good on-line deal months in advance and stated the fact to us! Boy we felt really lucky. For perspective, this review was a first for me. I have been a part of the service industry for many years and understand the challenges, but this was one of the worst experiences encountered when renting a car. I just want others to be aware. I'll be using other rental car agencies in the future.
ORLANDO, FLORIDA -- I talked to manager regarding bad review I saw online before fly there. He explained that that gentleman called after 11 pm when this location is closed and it was switched to another line. That's why they didn't keep the car he rent and he has to wait for another car to return back to location. He assured me that I will have a good car rental experience so I decided to give a try. It was a good van with $23/day rental in Orlando FL. The car is clean and fresh. You do have to follow their rule to avoid extra charge (ex. avoid toll road, bring your personal cars insurance declaration to avoid the car insurance). I will rent the car from them again.
SEATTLE, WASHINGTON -- I would never use this company again. I have rented plenty of cars in other cities and have never had as many problems as I did with this company. We booked with Expedia and nothing in the confirmation stated that had to go to another location outside of the airport. We were so confused so we called the phone number listed in the email. I talked to someone who was very kind and sent a cab to come get us. We get into the cab and he drives right back to where we started! How is that possible when the car rental ordered the taxi!?
I called the company and a man answered and told me he canceled our cab and would not give us the address. We were in the cab so how is that possible!? He continued to scream at me and call me a **! Really! Some customer service. Finally the cab driver got the address and took us there. We got the car which was in okay shape.
Dropping off the car was just as bad. The guy tried charging us $45000 saying that we drove a hundred thousand miles. We were there for four days! Luckily a manager was there and didn't charge us. The only reason I am giving this a star is because the staff at the actual location was kind and the car was cheap. I would spend an extra few dollars to have a reputable company that doesn't curse out their customers.