ORLANDO, FLORIDA -- After reading all of these reviews (which of course my husband found) after I had paid in advance for a much lower rate, I was VERY skeptical and E-mailed back and forth with this company for days and my charge card company, in case I got stiffed. If you take your declaration page for your auto insurance which proves you have liability coverage - it is perfect. If you use a Mobile Sun Pass transponder (Purchase for $20 at Publix), put $30 or whatever on it to cover all of the tolls from every direction this is perfect. And you can use the transponder in any car you are in and can add money to it automatically, so you don't get hit.
Also, as soon as you get the rental, call the SunPass people and identify the car and plate you are driving and as you drive through the tolls (marked and unmarked), you will have proof that you crossed that toll with your SunPass. We received the minivan in clean condition in and out with a full tank of gas. I took 30 pictures of the inside and outside of the van, scratches, dents and any imperfections and put all of these of their form, signed it and had them make a copy of this for me. We had 900 miles total (100 per day) and drove over 700 in the State, so that was good.
We cleaned the vehicle inside and out - just like we found it and made certain we had our garage opener, GPS and Transponder out of the vehicle upon leaving. We filled the gas at the most inexpensive place, topped it off, so the vehicle would still be full when I dropped it off. The $100 deposit was dropped off of my credit card several days after my return. I will rent from this company again.
ORLANDO AIRPORT, FLORIDA -- I rented a car from them for 10days. 1st they say they don't accept my insurance, I have to purchase theirs. I just had a long flight and it was midnight, and before Christmas. I don't really have too many options, so I paid double price to rent the car from them.
When I return the car to them, I was thinking to rent another day from other company, then the staff told me if I return the car before 10:20 am the next day, I only gonna be charge a little bit about 30$, so I accept the deal. Then it's really started my nightmare!!!
After finally returned the car at the time that staff told me to, they charged me with full price + insurance, which I told them I already have the insurance. It's about 70$ a day!!! They ask me to sign the receipt, I refuse to, course I have dispute about the price they charged me! Then they started play the game. Say that staff not here, nobody can prove the word, I returned next day, so I have to sign it. I can write on receipt that I have dispute about payment then call that guy when he back on his duty day.
So I called the staff on his duty day, he told me everything be set, I will receive my refund and I will receive the receipt he changed by email. Then when I check my bank statement, I be charged extra 31.65$!!! And I never receive any receipt!! So I called that staff again. He put me on hold then never answer my phone. So I went to their office. He tell me it's holiday, it takes a little time for my bank to receive the final refund, and their system broken down, so I waited. Then later my bank get 31.65$ refund, so pretty much they did nothing but played a game to my bank account.
Maybe they think I'm stupid that can't count!! So I called that staff again. This time he just throw a number, say it's their Corp office number. If I call them then they will handle it, and I will get my refund back. Guess what? After called that Number, which same as their website customer Service number, no matter what time & what day you call, they always closed!!!
This is a really stressful & terrible rental car experience for me. I will never rent a car from them again. And I really don't recommend anybody rent from here cause when you actually go there, it won't save your money but burn it!!! Hope nobody going through the experience like me again!!
ORLANDO, CONNECTICUT -- We booked this company because they had the lowest rate on a minivan, which we needed because my wife is handicapped and uses a travel scooter. On the day of travel our flight to Orlando was delayed 3 hours. When I learned of the delay I called NU to let them know of our delay, and was told no problem, our van would be waiting for us. When we finally arrived, we had to wait about 20 minutes for a shuttle (most car rentals at Orlando operate out of a parking garage attached to the terminal). It took almost a half hour to get to the lot, which only had about a dozen cars on it (not a good sign).
The clerk told us that because we were late, our van was given to someone else and we had to wait at least an hour for another van, although there were 2 sitting on the lot. The clerk was very rude and unapologetic when I told him about my earlier phone call, and said he could not help us. Fortunately we had a friend in the area who could pick us up. I canceled the rental and got a van from Hertz the next day.
TORONTO -- This company is a scam! I wish I read this review before booking a car! I booked this car online with NU car rental at Toronto Airport and they are affiliated with TransCanada (another scam company). Firstly the car gas tank is half full and I wasn't told if I fill it up it's not reimbursible! And they advertise a low rate of $11 or $13 but they add so much hidden fees it's way way more than $13!!! I ended up paying more than $100, and worse, they quoted in US$ and ended paying way more in CAD$. These scammers are thieves. And they steal your money, like in daylight robbery. Never deal with these 2 companies again.
ORLANDO, ILLINOIS -- Very poor signage at the Orlando airport telling you where to wait to get your shuttle pick up for NU Car Rental; they should really consider spending the money to advertise the way that all of the major companies do. Once we found where to wait, we called for shuttle pick up and it took them nearly 45 minutes to pick us up, and the rental center was quite a ways away from the airport. This caused us to miss dinner plans with the family that we were visiting, and also caused us to have a very late check-in to our hotel.
Before we left the facility, we were warned that there were some "toll traps" around the area and that we would be charged $25 for missing tolls in unmanned toll booths. Of course, this happened to us when we returned our car to the facility. When we were checking out, the same man who checked us in asked if we were returning a Sun Pass that we rented from them. My husband informed the man that we were never given the option of renting this from them, which would have eliminated the $25 fine that we will surely be charged. All the man said was, "Oh". We travel to Florida a lot and will never use this company again!
ORLANDO -- Booked car for 10:00 am, arrived at rental agency at 01:00 pm. Was given the full size car we had requested. Upon inspected noted the interior of the car was very dirty, declined car. Was informed by the agent she would upgrade to a van then it was determined she was unable to do so. Then we were given a mid size car, but paid for full size. It took over 1 hour to get a vehicle.
Upon leaving rental agency noted the tire light was. My husband checked the tire pressure and all tires needed to be filled. The next day the tire light was again on. We were not in Orlando so we just fill tire on a daily basis. My brother noted when vehicles were returned they were given a quick rinse and passed off to the next rental person, with no inspection of vehicle. Problems with this rental agency:
ORLANDO, FLORIDA -- I found this company first on Kayak and then went direct to their website. Made the reservation and after the confirmed email arrived, it stated lots of restrictions which don't appear anywhere on the reservations page. Car can't leave the state of Florida, free 100 miles per day Florida residents only and proof of insurance required. This was a prepaid reservation with a cancellation fee. After seeing this I first emailed the company. I then called the toll free number and it was answered at first by a person and it sounded like a party was going on then very quickly they hung up.
I then called again and this time it answered correctly, the company name etc., all agents are busy and to please send an email!!! That tells you what to expect. I got nervous and tried to cancel the reservation online even if I had to pay a fee. Surprise, surprise, can't be canceled. I then called my credit card company and canceled my card, it appeared they tried to charge my card but it was rejected for a communication error. I am a hotel owner of 25 years and let me tell you stay away from this company.
ORLANDO, FLORIDA -- I will say one thing... they do answer your emails. But as for trying to help you with refund when you have cancelled your reservation within 24 hours of making said reservation... they are no help!!! They are in cahoots with economybookings.com. Do not use them either!!! You know these companies that work together have phone numbers to call each other to check on said rentals... but will they give you legit phone number to call the booking company you used to get rental through them? No!!! They will not help you!!! Thank God used PayPal for my down payment with economybookings.com.
Never use your credit card if booking anything online. Paypal will get that money back for me. Hope!!! Anyway..if can stop just person from booking through economybookings.com to get rental through Nu Car Rentals... I hope to do just that. Pay $30-$40 more and go through carrentals.com or rentalcars.com... They are more legit and much more customer oriented.
MIAMI, FLORIDA -- Two friends and I rented from these bozos. Waited over an hour to be picked up. Kept being told van would be there in 5 minutes to get us. Lied. Guy at counter was super-rude. Told us we needed to buy more insurance & a SunPass for the entire week. Told us there were tolls from Everglades National Park to Key West. Told him there were none and we could use surface streets. He told us we NEEDED a SunPass. He lied and tricked us out of $10 a day. They also refused to bring us to our airline departure terminal even after we waited yet again on them to get us shuttled to the airport. This place is a total rip-off! Don't rent from them! Buyer be warned.
MIAMI -- I had booked car rental service from Miami agency from Jan 10-13th, 2016. Pick up was from Miami Airport location. I was taken to the pick up location after waiting for the driver for 20 minutes. Upon arrival I was shocked when the representative asked 1000USD as deposit cause of my Florida Driver's License. I clearly explained that I have a return flight early morning on Jan 13th and don't live in Florida anymore. He refused to listen and when I asked to speak with his superior, a guy called Robert approached me very rudely and told me to move aside so they could assist other customers behind me even after I was standing on the side already.
Robert who claimed to be the person in charge of that location is the rudest person with the worst attitude and absolutely illiterate and uneducated in customer service and business ethics. Such kind of people need to be fired and replaced with better talent since it directly reflects on the image of your company.
I gladly rented from SIXT and they were super happy to have my business without the hassle of paying any 1000.00 deposit since I had my departing flight details which the representative and their so called manager Robert blindly ignored it. Due to extreme poor service and worst attitude and poor business ethics, I am reporting to the relevant agencies until Nu Car Rental terminates the so-called manager Robert from their Miami Airport Location. Thank you.