SOMEWHERE -- Oakley Customer Care is impossible to reach and if you do speak to an agent from Oakley their only solution to warranty claims is to offer a discount towards the purchase of Oakley products. I waited on hold for 1 hour and 40 minutes today before hanging up with no resolution to a warranty claim made one month ago and with no other response having yet been received. If you have Oakley Sunglasses and have a problem just throw them in the trash rather than experience the frustration of trying to make contact and then receive a reasonable offer of solution.
I purchased Oakley Sunglasses with the iridium finish and have found out (according to Oakley) that the iridium breaks down from contact with your skin. I was offered a discount applied against the same lens with anticipation of the same problem reoccurring. There should be a law against companies behaving like this!
FORT MYERS, FLORIDA -- I purchased a watch direct from Oakley. I need a replacement band and have contacted the Warranty Dept. The watch band is only used on this watch. They now state they do not have and will not service the watch. This is a three hundred dollar watch from a major manufacturer. From talking with many who have purchased Oakley watches in forums, this is their business model. There is no reason for them not to run off enough bands to cover the units they sold. Oakley has sold me thousands over the years but no more. I have posted the same in every forum I could find. And will warn anyone thinking of being scammed by Oakley in this manner.
FOOTHILL RANCH, INDIANA -- I purchased a pair of Oakley Jury sunglasses while on vacation in Disneyworld (Orlando, Florida). I was in the Downtown Disney area and stopped in the Sunglass Hut store to browse. The sales associate convince me to buy the Oakley Jury glasses on ONE selling point alone - the plastic hinge mechanism that holds the arm to the front would "give" first and break before the frames were damaged if anything were to put pressure on the glasses - i.e. sitting on them, stretching them, etc. I purchased them for somewhere around $250. A few weeks ago the plastic just snapped in half after simply putting them on - plastic fatigue in my opinion.
After emailing back and forth with Oakley, the bottom line is that Oakley never intended to make these replacement parts on the aftermarket. The only solution EVER was to buy a new frame. WHY WOULD THEY DO THAT?!?!?! These are aircraft grade aluminum frames that I love wearing. Oakley's response was simply to give me a 35% discount on a new pair. Why should I have to do that? I didn't break them. I was sold on the replacement factor.
I feel like they used the bait-and-switch to sell these. I have no options but to come to online forums and let others know. I've owned Oakley glasses since 1988 but I'm afraid I'm done with their brand over a simple matter of a $3 plastic part.
I purchased a pair of Oakley eyeglasses at Lenscrafters. Lenscrafters is telling me to contact Oakley. Oakley tells me to contact Lenscrafter. Now I find out that they're both the SAME company, Luxottica. In fact Luxottica owns many brands: "Luxottica is the closest thing to a monopoly, I can come up with. Are you pissed off at LensCrafters? Just go to Pearle Vision right? Nope. Same company. Surely, Target or Sears will get you clear of the bad taste LenCrafters has left you with. No again."
"Arnette, Killer Loop, Luxottica, Persol, Ray-Ban, Revo, Sferoflex, Vogue, Adrienne Vittadini, Anne Klein, Brooks Brothers, Bvlgari, Byblos, Chanel, Dolce & Gabbana, D&G, Donna Karan, DKNY, Genny, Miu Miu, Moschino, Prada, Ralph Lauren, Salvatore Ferragamo, Sergio Tacchini, Versace, Versus" If you want to avoid doing business with this company, you'll have to avoid all these brands.
FOOTHILL RANCH, CALIFORNIA -- Hi people. I used to work for Oakley inc a couple year ago. When I started working they told me a pretty sounding story that the work was easy and stress free. After a couple of months we started working Monday thru Sunday. We work like for a whole month without any day off. The people that work on the office only work Monday through Friday and us. I felt like a slave and if I complain the only thing they told me "if you don't like it there is the door."
I was can off scared but I had no choice I needed work and money. Is there any law that can help out all those manufacturing workers from over working or is slavery back again? Can someone help us out or are we stuck here till deaf does us apart.
My 5 year old daughter is rough on her $5 pair of sunglasses. It's amazing the glasses make it through a week... let alone a year or two. Thirteen months ago I purchased a prescription pair of Oakley sunglasses... total retail = $560... 13 months later, an arm falls off. The warranty is out after 12 months. These glasses have been well cared for. For $110, the dealer will replace the frame. I expected Oakley to stand by their Brand Name better than that... But hey, we are only consumers and we should understand that it is only a 12 month warranty. Please do not buy this brand.
FOOTHILL RANCH, CALIFORNIA -- Cheap product, horrible company, horrible people. As an employee of Oakley, I have to comment on this awful company. The product is cheap, yet twice as expensive as what you get for similar brand names with the same quality. The employees at the Foothill Ranch location walk around like their ** don't stink, and they are hourly. You can read all the blogs regarding their want to be military products by real servicemen who complain continuously about how the boots fall apart in only 3 months.
I would advise everyone to do their research before they fork out money to buy their cheap products. Don't be a walking advertisement for them, and don't buy into the hype. They claim to listen to the customers, to the employees, and the market. They don't. They only care about what they think looks cool and some people are willing to sacrifice quality and comfort just to wear Oakley. I read some of the comments, and some people were praising the product despite complaints it poked them!!
Read the blogs before you buy! There are lots of people who dislike the product, the customer service, and the general disregard from a company who pretty much represents a big sphincter. And this is coming from an employee who works there.
After having my new Oakley sunglasses for a month I found a defect in the right ear piece and called Oakley and was given a warranty repair number and sent the sunglasses in for repair. After I had sent them in I inquired about changing the lenses and requested they return my light grey lenses. After over a month with very limited communication from the service center I received them back with the new lenses but they did not return the grey lenses. After contacting them through email they looked into it and the tech said they were returned with my glasses. Lie.
After emailing back and forth I was offered a chance to buy the lenses at a reduced rate and free shipping. I replied they already owe me my original warm grey lenses and that it I would not accept their offer. SO I am out 40 dollars for the lenses they kept. The service is very slow if you have warranty issues and they lie and they do not communicate with their customers as the repair is made to let them know how long it takes to make the repair. Bottom line: Do not buy from Oakley. If I had a way to return all that I had bought I would. But without the lenses I do not have everything I have bought.
I recently bought a pair of metal frame glasses from Oakley for 180 dollars. After wearing them for a week my girlfriend noticed that the nose piece was bent. Don't think I did anything wrong. I assumed that I got a faulty frame. Oakley refused to change out my frame. They then charged me 50 dollars to replace the frame. When the glasses came back two weeks latter the frame they sent me was broken and the screws were loose. When I called about this problem and asked for my warranty money back they told me to pay to ship it to them again so they could see how it was broken before they would do anything about it.
Still no glasses and still no refund. They don't stand behind their products and their glasses are overpriced and of poor quality.
MICHIGAN -- I have recently purchased Oakley ski goggles, an extra lens, and a backpack to which all became defective. The goggles have a two lens seal and the lens was crooked inside of the goggle, which was barley noticeable at first, next, the second lens that I purchased for night time skiing had the seal put right over where it connects to the goggles, making it unable to snap on to the goggle.
And lastly I purchased a backpack not long ago, but since the small warranty is up they refuse to do anything about my zipper HANDLE that broke off, making efficient use of the backpack extremely hard. Out of these three products that I have purchased, all were defective! Oakley is cool, but make sure that you aren't buying a useless piece of crap.