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Broken/Defective Eyeglasses - Getting Runaround From Same Company - Poor Customer Service
Posted by Oakleysucks on 09/08/2008
I purchased a pair of Oakley eyeglasses at Lenscrafters. Lenscrafters is telling me to contact Oakley. Oakley tells me to contact Lenscrafter. Now I find out that they're both the SAME company, Luxottica. In fact Luxottica owns many brands:

"Luxottica is the closest thing to a monopoly, I can come up with. Are you pissed off at LensCrafters? Just go to Pearle Vision right? Nope. Same company. Surely, Target or Sears will get you clear of the bad taste LenCrafters has left you with. No again."

"Arnette, Killer Loop, Luxottica, Persol, Ray-Ban, Revo, Sferoflex, Vogue, Adrienne Vittadini, Anne Klein, Brooks Brothers, Bvlgari, Byblos, Chanel, Dolce & Gabbana, D&G, Donna Karan, DKNY, Genny, Miu Miu, Moschino, Prada, Ralph Lauren, Salvatore Ferragamo, Sergio Tacchini, Versace, Versus"

If you want to avoid doing business with this company, you'll have to avoid all these brands.

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Posted by Anonymous on 2008-09-08:
Had an 80.00 pair of Oakleys once, they didn't last much longer than the 10.00 discount store versions I usually buy and lose and break.
Posted by madconsumer on 2008-09-08:
so what is your issue? so far all i can tell you are mad because they own several brands.
Posted by thensider on 2008-09-08:
Prescription Eyewear Warranty Policy All Oakley eyewear is warranted against breakage due to material or workmanship defect for one year from the date of purchase with a valid receipt. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims, please contact the Authorized Oakley Dealer from which your purchase was made.

Posted by oakleysucks on 2008-09-09:
Lenscrafters tells me to contact Oakley.
Oakley tells me to "contact the Authorized Oakley Dealer from which your purchase was made."
Lenscrafters tells me to contact Oakley.
Oakley tells me to "contact the Authorized Oakley Dealer from which your purchase was made."
Lenscrafters tells me to contact Oakley.
Oakley tells me to "contact the Authorized Oakley Dealer from which your purchase was made."
Lenscrafters tells me to contact Oakley.
Oakley tells me to "contact the Authorized Oakley Dealer from which your purchase was made."
Lenscrafters tells me to contact Oakley.
Oakley tells me to "contact the Authorized Oakley Dealer from which your purchase was made."
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bait and Switch
Posted by Larbear1971 on 09/04/2012
FOOTHILL RANCH, INDIANA -- I purchased a pair of Oakley Jury sunglasses while on vacation in Disneyworld (Orlando, Florida). I was in the Downtown Disney area and stopped in the Sunglass Hut store to browse. The sales associate convince me to buy the Oakley Jury glasses on ONE selling point alone - the plastic hinge mechanism that holds the arm to the front would "give" first and break before the frames were damaged if anything were to put pressure on the glasses - i.e. sitting on them, stretching them, etc. I purchased them for somewhere around $250. A few weeks ago the plastic just snapped in half after simply putting them on - plastic fatigue in my opinion. After emailing back and forth with Oakley, the bottom line is that Oakley never intended to make these replacement parts on the aftermarket. The only solution EVER was to buy a new frame. WHY WOULD THEY DO THAT?!?!?! These are aircraft grade aluminum frames that I love wearing. Oakley's response was simply to give me a 35% discount on a new pair. Why should I have to do that? I didn't break them. I was sold on the replacement factor. I feel like they used the bait-and-switch to sell these. I have no options but to come to online forums and let others know. I've owned Oakley glasses since 1988 but I'm afraid I'm done with their brand over a simple matter of a $3 plastic part.
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Posted by madconsumer on 2012-09-04:
$250 bucks?? ouch!!

very helpful review, and voted as such!
Posted by unhappy999 on 2012-09-04:
Another example of things that are more expensive but not any better quality. When people buy these designer things, they are paying for the name. You can't believe what sales people tell you anymore.
Posted by FoDaddy19 on 2012-09-04:
This really isn't bait and switch. As they didn't lure you in with one item and then try to get to you buy another. What it is, is simply shoddy quality. I'm guessing there's no warranty either.
Posted by trmn8r on 2012-09-05:
This is not Bait and Switch. That term is used a lot when a consumer feels they are the victims of fraud.

I'd be pretty upset with the "Sunglasses Hut" because their employee misrepresented the item.

Separately, I would be upset with Oakley for making an expensive piece of junk, apparently. A plastic hinge would need to be made out of space-age material to be sturdy enough for this application.
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Manufacturing Workers Over Working With No Days Off
Posted by GcZJav on 01/17/2012
FOOTHILL RANCH, CALIFORNIA -- Hi people I use to work for Oakley inc a couple year ago. When I started working they told me a pretty sounding story that the work was easy and stress free after a couple of months we started working Monday tru Sunday we work like for a whole month with out any day off the people that work on the office only work Monday thru Friday and us. I felt like a slave and if I complain the only thing they told me if you don't like it there is the door I was can off scared but I had no choice I needed work and money. Is there any law that can help out all those manufacturing workers from over working or is slavery back again can some one help us out or are we stuck here till deaf does us apart.
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Posted by ktisnumeroUNO on 2012-01-17:
It differs state to state, but I really dont believe there is anything to stop them from scheduling you whenever, as long as your an adult with no working restrictions (which if you were working M-Sun you do not). I looked into some of the laws in NYS regarding work hours when I worked at RadioShack and was required to work a 17 1/2 hour work day on Black Friday. Its not ideal, its not nice, but it's unfortunately business as usual for them and there are people out there that would rather work like "slaves" (even though you're being a bit melodramatic.. Slaves don't get paid for their labor and you were) then be unemployed for weeks, months, years...
Posted by Churro on 2012-01-17:
I got this from an FAQ on California labor law

"The Fair Labor Standards Act (FLSA) does not limit the number of hours per day, or per week, that an adult employee can be required to work. However if you initially agreed to work say 5 days a week, and your employer unilaterally decides to increase your work schedule to 7 days a week hoping you will quit, this may be deemed a termination and would entitle the employee to unemployment insurance benefits, and possibly damages for wrongful termination."

Back in the day workers fought and died for a five day work week and this thing we call a weekend. It's a shame it's increasingly being taken away so easily without so much as whimper out of unemployment fear. Hang in there man.
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No Pride in their Brand!
Posted by Wheatst on 04/12/2011
My 5 year old daughter is rough on her $5 pair of sunglasses. It's amazing the glasses make it through a week...let alone a year or two.

Thirteen months ago I purchased a prescription pair of Oakley sunglasses....total retail = $560....13 months later, an arm falls off....the warranty is out after 12 months. These glasses have been well cared for. For $110, the dealer will replace the frame. I expected Oakley to stand by their Brand Name better than that....but hey, we are only consumers and we should understand that it is only a 12 month warranty....Please do not buy this brand.

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Posted by Anonymous on 2011-04-12:
Can you not buy the part to fix the glasses yourself? My husband is an Oakley Fanatic and I remember the nose piece broke on one pair and he ordered a replacement. Try ebay if you don't have any luck w/Oakley. Sunglasses Hut carries Oakley replacement parts, if that helps.
Posted by Venice09 on 2011-04-12:
As Samanthasmom said, can't that be easily fixed with a simple, inexpensive repair kit? Did you take the glasses back to where you bought them? It's hard to believe they won't do such a simple repair for free.
Posted by ChuhBaca on 2011-04-13:
Thanks for the info! I, however, believe they are too proud of their brand. They'd have to be to charge the prices they do for a pair of sunglasses.
Did you know that in order to sell Oakley sunglasses, you have to agree to sell them at MSRP (or so I have been told by someone who has worked at a sunglasses store). That's why you never see any variance in the price from store to store. Basically, Oakley doesn't want the market to drive the price, because then they would see what is reasonable. There are some Oakley glasses that I really like, but there is no way I'm paying those prices.
Posted by Anonymous on 2011-04-13:
You don't have to pay market prices! Have you heard of private sale sites such at Hautelook & Rue La La? They have designer sales daily-different name brand/high end designers every day, sale lasts 2 days, and they have both had Oakley recently, in fact last week Rue La La had Oakley and everything was 50-60% off retail. Only downside is, they only offer a few pairs of glasses, its mostly backpacks & apparel. You do have to sign up and they e-mail you the daily sales. Oakley also has a program for government & law enforcement, my husband is in it and he pays around $60 for a new pair of sunglasses! If you don't qualify for the program, find someone who is and have them order for you :)
Posted by ChuhBaca on 2011-04-13:
Samanthasmom, thanks for the info! Now that you mention it, I do see Oakley sunglasses come up on Steep and Cheap once in a while. I have yet to see the style that I would like, though. I will check the other sites as well. If not, I do have a friend that is in law enforcement.
Posted by MRM on 2011-04-13:
In my opinion, Oakley sunglasses are not stylish and are overpriced. I have bought several $3.50 sunglasses from a dollar store and they are very stylish and does the job of blocking sun rays. Im not kidding at all.
Posted by redmx3racer on 2011-04-14:
All I've worn for sunglasses for the last 16 years is Oakley, and I have never had any trouble at all-and I wear them biking, skiing, snowmobiling, motocycling, boating etc. I generally buy a new pair every 2-3 years. I also have perscription glasses with oakley frames and those have held up for 2 years so far.
Posted by momsey on 2011-04-14:
My hubby has had the same pair of Oakleys for about four years. He needs a new pair now just because they've gotten scratched up over the years.
Posted by jktshff1 on 2011-04-14:
I can't see purchasing a $500 pair of glasses for a 5 yr old, My kids prescription glasses were under a hundred bucks.
Posted by Anonymous on 2011-04-14:
Jktshff1, I don't think they were for the 5 yr old.
Posted by Anonymous on 2011-04-14:
Your sunglasses are over a year old. They are offering to replace the frames for only 20% of your original cost. That sounds like quite a good deal to me! Most folks leave you hanging after the warranty expires. Take the deal and run, and remember to give the dealer a THANK YOU. He doesn't have to extend himself that way.
Posted by Venice09 on 2011-04-14:
Jkt, the OP is comparing the quality of her daughter's $5.00 sunglasses to the Oakley's.
Posted by jktshff1 on 2011-04-14:
Brain fart, my bad....wait a minute, this post has been rewritten.
Posted by Venice09 on 2011-04-14:
Blue, I don't think the frame has to be replaced. The arm just needs to be put back on. I think Oakley should do that for a small fee or free. That's the kind of customer service I would expect from Oakley.
Posted by Venice09 on 2011-04-14:
Jkt, I'm not sure if it was rewritten, but that was the impression I got when I first read it.
Posted by trmn8r on 2011-04-14:
If the arm fell off, because the screw came out, it should be easily repaired for a low cost by just about anyone.

However, the dealer offered to replace the frame. That tells me there is possibly damage to the frame where the hinge attaches.

As far as the OP hoping to get warranty repair in the 13th month of a 12-month warranty, most companies won't do that.
Posted by Venice09 on 2011-04-14:
Trmn, I agree that the OP shouldn't expect an expired warranty to be honored, but if it IS just a matter of attaching the arm, I think Oakley should accommodate the customer for a nominal fee or even free.

I personally think Oakley should offer a lifetime warranty, but I'll just keep dreaming.
Posted by trmn8r on 2011-04-14:
It sounds to me like it isn't just attaching the arm, since the dealer offered to screw in a more expensive manner.
Posted by Venice09 on 2011-04-14:
"since the dealer offered to screw in a more expensive manner."

Why just replace a screw if you can make money on a new frame? That's how I see it. But if it IS more than just attaching the arm, I'm wrong.
Posted by trmn8r on 2011-04-14:
Venice -> I'm having a hard time imagining the dealer suggesting the frame be replaced for a $110 screw if it is just a 0.50 screw. I guess it can happen though.
Posted by Anonymous on 2011-04-14:
If it's just a matter of attaching an arm, I can't see anyone taking it in to be quite honest. The repair kits are about $2. I would imagine it had to be more extensive.
Posted by Venice09 on 2011-04-14:
Trmn and blue, you are both probably right. But I wouldn't be surprised if someone took the glasses back just to have the arm attached not realizing how simple it would be to do on their own. I can understand a customer thinking Oakley would just offer to fix it for the sake of good customer service. If the frame actually does need to be replaced, then I agree that Oakley offered a good deal considering the warranty expired.
Posted by Hurst1961 on 2011-07-10:
It's really sad that they are allowed to get away with the advertizing practices. I purchased a pair of sunglasses (yes I got a discount for being military/FF) and it wasn't until after the box with the protective case showed up did I have any idea that the actual sunglasses were going to take up to two months to be delivered. Nothing in any correspondance and nothing until I called.
They basically suggest that I'm stupid because I didn't interprit avail in Aug to if you order these sunglasses that are in high demand they will be back ordered 30 days to 2 months.
Really sad and I'll think twice before giving them any more of my money. There are equal products available now. They used to have the market and don't realize that word of mouth should mean shomething.
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No Good
Posted by Oakley_hater on 08/10/2010
I purchased new half jackets less than 30 days ago, the lenses are cracked at the nose... I have to send my glasses to Oakley so that they can research the issue... REALLY... Send me new lenses I will send you the old and OAKLEY can research the issue... This is the second pair in less than a year that the lenses CRACKED...

I believe this product is totally over priced and the warranty is CRAP!!!!

Do not buy any Oakley product, I never will...
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Posted by Skye on 2010-08-10:
All my husband wears are Oakleys, and he never has had any problems. Just send them the sunglasses, so they at least can see if they were defective. They will help you, but you have to give them a chance. They are a stand up company. You don't know what the end results going to be, unless you send them the sunglasses, as they have requested.
Posted by Anonymous on 2010-08-10:
I thought bout getting Oakley glasses but man they are super pricey.
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Cheap product, Horrible Company
Posted by Oakley employee on 07/15/2010
FOOTHILL RANCH, CALIFORNIA -- Cheap product, horrible company, horrible people. As an employee of Oakley, I have to comment on this awful company. The product is cheap, yet twice as expensive as what you get for similar brand names with the same quality. The employees at the Foothill Ranch location walk around like their s++t don’t stink, and they are hourly. You can read all the blogs regarding their wanna be military products by real servicemen who complain continuously about how the boots fall apart in only 3 months.

I would advise everyone to do their research before they fork out money to buy their cheap products. Don’t be a walking advertisement for them, and don’t buy into the hype. They claim to listen to the customers, to the employees, and the market. They don’t. They only care about what they think looks cool and some people are willing to sacrifice quality and comfort just to wear Oakley. I read some of the comments, and some people were praising the product despite complaints it poked them!!

Read the blogs before you buy! There are lots of people who dislike the product, the customer service, and the general disregard from a company who pretty much represents a big sphincter. And this is coming from an employee who works there.
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Posted by Venice09 on 2010-07-15:
Sorry, but I can't take this rant seriously. I think your review would be better received if it didn't seem self-serving. Your observations and opinions could be true, but I wouldn't let them stop me from buying this product. However, the thing that WOULD stop me is the price. I would never buy something so expensive without first doing some research. If your accusations are true, a little research should shed some like on the situation and allow people to make up their own minds.
Posted by jktshff1 on 2010-07-15:
"The employees at the Foothill Ranch location walk around like their s++t don’t stink, and they are hourly."
"And this is coming from an employee who works there."
And you are the exception in that yours doesn't?
Posted by safesinger666 on 2010-07-16:
Disgruntled ex-employee??
I've owned a few pairs of Oakley sun glasses through the years and they are no longer in my possession because I gave them to friends as gift.. not because they broke or were cheap.
Posted by Keith on 2011-07-26:
I can believe this. Having had 3 pairs of Oakleys in less than 3 yrs (2 being replacements for the first) they used to care about their product, but now they could care less if their customer has had 3 pairs of glasses break for the exact same reason in less than 5 yrs. their 'too bad so sad' attitude backs up what this guy has said. They don't listen to their customers one bit. For $180 I would have figured I'd have had glases that actually lasted longer than 6-9 months. glasses from the grocery store that are abused last longer than a pair of Oakleys that are taken care of and never abused. Crap glasses
Posted by Engine room vet on 2011-11-16:
Most Oakley products are shipped from china the company itself is not even American there from Italy and running this place are spoiled drunk people in one side of the building and illegal alien type Santa Ana workers on the other end they call it little TJ in manufacturing sad but true when you buy Oakley your not even getting American made products. The lens are only made here in little TJ from workers who barel speak english
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Oakley Customer Service
Posted by Retro on 09/02/2009
After months of e-mails to Customer Dis-service I was told to send my damaged sandals (they changed color from white to grey in a matter of months) to a Canadian address. I did this, but didn't opt for tracking because it was expensive enough just to send them. Months later they say they never got them. Yeah, right. So I'm out the high cost of the flip flops AND the mailing to Canada. And I spent months e-mailing for help. I strongly advise you not to shop at Oakley.
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Oakley Service Center Lies
Posted by Marin Streeter on 06/17/2009
After having my new Oakley sunglasses for a month I found a defect in the right ear peace and called Oakley and was given a warranty repair number and sent the sunglasses in for repair. After I had sent them in I inquired about changing the lenses and requested they return my light Grey lenses. After over a month with very limited communication from the service center I received them back with the new lenses but they did not return the grey lenses. After contacting them through email they looked into it and the tech said they were returned with my glasses. Lie. After emailing back and forth I was offered a chance to buy the lenses at a reduced rate and free shipping. I replied they already owe me my original warm grey lenses and that it I would not except their offer. SO I am out 40 dollars for the lenses they kept. The service is very slow if you have warranty issues and they lie and they do not communicate with their customers as the repair is made to let them know how long it takes to make the repair.

Bottom line Do not buy from Oakley. If I had a way to return all that I had bought I would. But with out the lenses I do not have every thing I have bought.

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Posted by PepperElf on 2009-06-17:
or perhaps don't give them your lenses when you send them in for service

i have to find where i put mine. I really like them...
Posted by Anonymous on 2009-06-17:
Oakley sunglasses are trendy(well not so much anymore)pieces of crap...

Posted by Anonymous on 2009-06-17:
Just an FYI, Oakley has bought up a large number of sunglass brands, Revo, Arnett and others. You might think you're dealing with Revo when in fact it's really Oakley. Oakley has a really wild looking headquarters in Foothill Ranch, looks like something out of a Star Trek episode.
Posted by PepperElf on 2009-06-17:
the ones i had were a godsend.

I was on board a Navy Carrier and worked indoors... so i usually didn't go outside much.

The chain of command decided all departments needed to start supplying watches (guards) on the sponsons (small areas of the ship on the hanger-deck level that jut out over the water) because idiots were throwing chem-lights overboard.... and a chem light in the water means the entire ship has to go to "man overboard" status. (a pain in the butt)

the watches would start before sunset... so imagine... being indoors for a few days straight and then being sent outside into direct sunlight.

i ended up getting a pair of oakleys in port, ones that block 90-something % of light. that made all the difference in the world.
Posted by Anonymous on 2009-06-17:
I'm a Quiksilver sunglasses kind of guy.They are the only ones I've had longer than a year,and they are still in great shape..
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Poor Customer Service
Posted by Kdub420 on 05/23/2009
I recently bought a pair of metal frame glasses from Oakley for 180 dollars. After wearing them for a week my girl friend noticed that the nose piece was bent. Don't think I did any thing wrong. I assumed that I got a faulty frame. Oakley refused to change out my frame. They then charged me 50 dollars to replace the frame. When the glasses came back two weeks latter the frame they sent me was broken and the screws were loose. When I called about this problem and asked for my warranty money back they told me to pay to ship it to them again so they could see how it was broken before they would do anything about it.

Still no glasses and still no refund. They don't stand behind there products and there glasses are overpriced and of poor quality.
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Low Product Quality
Posted by Brian2008 on 12/05/2008
MICHIGAN -- I have recently purchased Oakley ski goggles, an extra lens, and a backpack to which all became defective. The goggles have a two lens seal and the lens was crooked inside of the goggle, which was barley noticeable at first, next, the second lens that I purchased for night time skiing had the seal put right over where it connects to the goggles, making it unable to snap on to the goggle. And lastly I purchased a backpack not long ago, but since the small warranty is up they refuse to do anything about my zipper HANDLE that broke off, making efficient use of the backpack extremely hard. Out of these three products that I have purchased, all were defective!

Oakley is cool, but make sure that you aren't buying a useless piece of crap.
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Posted by nanomarket on 2008-12-06:
I bought a pair of Oakley glasses; they look cool but need constant adjustment. My optometrist has now stopped carrying them because Oakely gives poor customer and dealer service. I think this is a case where a good product has gone bad.
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