FOOHILL RANCH, CALIFORNIA -- I am informing everyone about a problem I have encountered with Oakley.com. In October 1997, I bought an Oakley backpack from a Oakley retailer, paying full price. Color black. Back in April 2000, I had contacted Oakley that my backpack stitching was coming undone and color was fading away. Oakley customer services, said "send us the backpack and we will fix it." They said the product was guaranteed for a lifetime. They fixed the pack and I was left feeling happy again after they fix it for me.
Now in October of 2006, I had a different issue with Oakley. This time when I called Oakley I said my backpack zippers were broken as they needed to be repaired, Oakley customer service (800.431.1439). Yet Oakley customer service said, "we don't offer repair on our products," in fact they said they repair nothing. They only said "we offer a 90 day warranty from the date of purchase," that's all. Well I said to their customer service that they repaired the same backpack before 6 years ago and it was fixed, how can that be(?).
As they had the information on their computer from April 2000, they fixed the bag but were denying it. I said "I don't understand, I bought this backpack with a lifetime warranty." And they said, "nope, no warranty, we never had a warranty." Well as expensive as Oakley is, how can they not offer a warranty on expensive luggage? This is considered camping outdoor equipment and the competitor who make the same products are guaranteed for life.
Oakley products should all be lifetime warranty, not just for me I told them. They are expensive and not just for me as a customer but it should apply to everyone who buys apparel packs as this is good gear. When Oakley offers a 90 day warranty that is a Honda dealer selling you new Honda and with a 90 Day warranty when the car can last 20 to 30 years of hard driving on the original engine. If something small breaks, the dealer refuses to fix it. How would you feel? Well this is what Oakley is doing, not to me but to everyone who buys from Oakley.com and every retail or outlet on any Oakley product.
Oakley makes these packs for heavy outdoor use, why not guarantee them as they can withstand heavy outdoor activities on sorts of use but a 90 day warranty, that says Oakley cannot guarantee its products. The price you pay with Oakley, again is more expensive than your average major competitors charge to make the same gear. If they can sell gear cheaper and warranty it for a lifetime compared to a more expensive product than Oakley's 90 day guarantee, what does they say about your company?
You know if I own a backpack from LL Bean I bought 90 years ago and it needed new zippers, LL Bean will replace it or even refund my money back if they can't. Imagine LL Bean fixing my 90 year old backpack and Oakley refusing to fix 2 simple zippers after 90 days of purchase (and LL Bean refunds everything they make, no matter what it is).
So I guess I am going to have to buy a Jansport backpack because Oakley won't fix 2 simple zippers on my pack. I am disgraced on what I have purchased from Oakley, I will pass the information around that I was ripped off from Oakley. When Oakley's CEO Scott Olivet says that his customer service would not replace or fix an Oakley product, he is going to wish he did offer a lifetime warranty.
Look at these other companies that make the same equipment, all have warranties: North Face, Jansport, Lowe Alpine, Kelty, MEI, LL Bean, CamelBak, Camp Trails, Columbia, Deuter, Eagle Creek, GoLite, Gregory, High Sierra, M-Rock, Mountainsmith, Mountain Engineering, Osprey, Outdoor Products, Timbuk 2, Burton, Black Diamond, Climb High, Dakine, Gravis, Mammut, Marmot (ALL LIFETIME WARRANTY PRODUCTS).
If you want a warranty, don't buy from Oakley as good as they look, Oakley can't not assure you they will last. When a company warranties its product as backpacks, only buy when they have a lifetime guarantee. Stay away from Oakley.com. I am only letting people know what they did to me to protect people from wasting your money at Oakley.com
I purchased new half jackets less than 30 days ago, the lenses are cracked at the nose... I have to send my glasses to Oakley so that they can research the issue... REALLY... Send me new lenses I will send you the old and OAKLEY can research the issue... This is the second pair in less than a year that the lenses CRACKED... I believe this product is totally over priced and the warranty is CRAP!!!! Do not buy any Oakley product, I never will...
After months of e-mails to Customer Dis-service I was told to send my damaged sandals (they changed color from white to grey in a matter of months) to a Canadian address. I did this, but didn't opt for tracking because it was expensive enough just to send them. Months later they say they never got them. Yeah, right. So I'm out the high cost of the flip flops AND the mailing to Canada. And I spent months e-mailing for help. I strongly advise you not to shop at Oakley.
CALIFORNIA -- If anyone has sensitive eyes like I do, they know that sunglasses are a must. A few months ago I purchased some Oakley Sunglasses, and I have to admit it is one of the better purchases I have made. I was looking on their website (http://www.oakley.com), and was amazed at how extent their sunglass making is. These glasses are very durable, and I believe they stand up to, and exceed, exactly what Oakley claims.
I was playing some sports outside, while wearing the Oakley glasses, and got hit and the glasses flew off, and I landed on them. The frame got bent, and one of the lenses popped out. I was furious at the person who hit me, since these glasses are not cheap. I thought they were toast. But surprisingly, I was able to fix them in a snap. The frame is rigid, but I was able to bend it back without any trouble. The lens did not scratch, even though they hit the ground. After the fix, the glasses seemed as good as new.
I spent the extra money and got the polarized lenses, and think that it was well worth it. If anyone is in need of a new pair of sunglasses, I believe Oakley is the way to go. After buying Oakley glasses, I will not go anywhere else. Before I was going to regular stores and buying $20 glasses, but they do not compare. I know Oakley is not cheap, but it is definitely well worth it.
MIAMI, FLORIDA -- Oakley advertises their blade watches forged under 16 million pounds of pressure, and with a new material unobtainium. I purchased their $550 Stealth blade watch. The finish came off in little over a year, suggested I buy another one. They advertise as military, industrial grade, and sell an overpriced, substandard product. The first time I have had to throw a watch away. Shame.
CHARLOTTE, NORTH CAROLINA -- I bought the 2006 model of the sandals and they were great. I recently tried to purchase an additional pair but found that the model I wanted had been replaced with a new version. After buying the new version, I found them to be a much lower quality product. There is little arch support and the composition is more "plastic" than anything else. I tried to discuss this with their 800# staff but they were only interested in selling more products.