Office Depot Mail in Rebate
On February 11,2009 I purchased a computer from Office Depot. On Sunday February 15, 2009 it was advertise in the Sunday paper for $70.00 less that the price I payed of $392.19. I called the store and ... read full review3 Replies - Latest reply on 10/24/2009
MAPLE GROVE, MINNESOTA -- I recently purchased a Canon SD100 camera from the Office Depot for my wife’s birthday. I had purchased the camera on March 12th, three weeks prior to her birthday, because it was on sale and I was ... read full review4 Replies - Latest reply on 04/13/2009
ORLANDO, FLORIDA -- I bought the laptop extended warranty when I bought my HP computer. About 18 months later, my computer stopped working. I called the warranty service and after asking me to do recoveries and other stuff, they finally agreed to have my computer sent to them for repair. The box where I was supposed to mail them the computer did not arrive until 3 WEEKS later. After that it has taken them about another 3 weeks to get it fix, but apparently it isn't fix yet. I have to wait another week or so to get my computer.
Even though the customer service people are nice they cannot offer you anything because Office Depot does not care if you are without a computer for 2 months. They should know that most people need their computers for school, work, etc.
Return Policy - Revised Notice
I just purchased a few things from Office Depot and noticed that the return policy had changed. It seems returning items there are as tough as Target. Here's the wording so it's crystal clear when returning ... read full review4 Replies - Latest reply on 12/16/2008
Office Depot Shredder lubricant item #285-661 is a big NO BUY, after a few days it smells like old vegetable oil and jams the shredder.
3 Replies - Latest reply on 12/18/2008Add reply
If you don’t believe me try it, but I hope you have something that will clean the cutters after it gum's them all up.
GRAND PRAIRIE, TEXAS -- Our firm has been using Office Depot for many years and have never been charged a delivery fee. Today we ordered $39.99 worth of ink, and after we entered our debit card information, it showed a $11.88 charge to deliver. Since our office is a couple of miles away, I decided to cancel the order and run over to the store to buy the ink.
2 Replies - Latest reply on 09/22/2008Add reply
I immediately called the customer service line and was told that they were unable to cancel the order but should refuse the delivery tomorrow. Once they take it back to the warehouse, we're supposed to get a credit on our debit account in 7-10 days. I'll be watching that like a hawk, but I think it's dishonest to suddenly start charging for deliveries and not being told the cost until they've already charged your card.
Needless to say, we won't be ordering online any more!
I had problems with my laptop in Jan. '07. I've had to send my computer to service from Feb. 08 - Aug. '08. Its been sent back with more problems every time. It is taking over three weeks now just for a rebate, after I was told it would take five days. I'm here, cause I was looking for corporate's number. A really bad company to deal with totally. 2 Replies - Latest reply on 09/03/2008Add reply
I am going to be starting a class action lawsuit again Office Depot for their prepared neglect and purposeful stealing of monies from rebates of their customers. This is so disgusting- and the practice is all the same story from consumers everywhere.
2 Replies - Latest reply on 05/15/2008Add reply
When you call the hotline will say:
1. Oh, we didn't get it, resend it in.
2. It is past the expiration date.
3. We did send the check to you and cannot send it again.
4. Your rebate was invalid because it did not meet all of the criteria.
5. They will transfer you to the computer...
6. And so on... any thing to stall you until you eventually forget or write it off.
This can add up to some big bucks- the average rebate is $150- say they do this to 500,000 customers, this adds up to $75,000,000!!!!! they have stolen from consumers.
You can also contact the BETTER BUSINESS BUREAU at www.bbb.org
Call Center HELP?
SAN DIEGO, CALIFORNIA -- Watch out if the item you purchase offers a additional OFFICE DEPOT REBATE. Its been almost 3 months now and I received a postcard noting that they could not process my rebate.
After a phone call ... read full review8 Replies - Latest reply on 04/07/2008
I'm amazed that the Office Depot at 8500 Woodbine Ave remains in business with such lousy customer service and managers. Complaints are usually responded with offers of discounts rather than changes to business operation. 2 Replies - Latest reply on 03/17/2008Add reply
CENTERVILLE, GEORGIA -- I went to the Office Depot in Centerville,GA with the intent to purchase the 46" Westinghouse LCD TV. I had one person,who was assisting another customer, told me he'd be right back to assist me. I never saw him again. There were several employees who saw us and offered no assistance. My husband and I waited 15 minutes and no one else even acknowledged us. This is no way to run a business. Rest assured I will go elsewhere for my TV and any office products I might need. 2 Replies - Latest reply on 09/10/2008Add reply
Poor quality; poor construction
CHATTANOOGA, TENNESSEE -- I purchased this desk and hutch because it was advertised as solid wood and wood veneers - I wrongly assumed that the finish veneers were applied over other solid wood. No, it is composite - the only ... read full review1 Replies - Latest reply on 12/15/2007
Foray highlighters, produced by "Swinton Avenue Trading" for Office Depot may look attractive, but they are nearly worthless.
4 Replies - Latest reply on 06/08/2008Add reply
The earlier ones, with a clear window which showed the ink levels, lasted about one book, compared to years for the old Avery HiLiters.
The new ones, twice as thick, have about the same ink and the top won't fit on the end of the highlighter when you are using it.
Given the amount of ink, these products are four to five times the cost of the Avery HiLiters.
MURRAY, UTAH -- I purchased a power back-up from OD in Murray, Utah. At home I noticed the box was re-taped but thought nothing of it. The first time the power went out, it didn't work. Inside I found an old battery. Someone probably returned it after changing their old battery for the new one. I took it back. After a rude arguement, they agreed to replace it. While I filled out paperwork, the employee removed the bad battery from my returned unit and replaced the new battery in the unit they were giving me.
1 Replies - Latest reply on 11/04/2007Add reply
Next power outage - you guessed it - I still had no power back-up. Someone stole from them, so they passed it on and stole from me.
AUSTIN, TX, TEXAS -- I ordered a Tom Tom 910 GPS Navigator from Office Depot's online website solely because of the fact that I am enrolled in the Teacher's Reward program, and I had received a $61 gift card from them.
3 Replies - Latest reply on 10/25/2007Add reply
The site claimed next business day delivery. The order confirmation email I received mentioned 3 day delivery. After a week, I called up and asked and they said the company has not delivered it yet, and it would take another week for it to arrive. Plus they said if you cancel you will not get your "coupon" back.
Honestly, the first thing that came to my mind was to never shop at Office Depot again, and relinquish the Teacher's Reward card.
I ordered it mainly because I had a trip coming up in 3 days, and I trusted that Office Depot would fulfill their next business day delivery promise.
At least they could have sent another email mentioning that it will take two weeks instead of one day for it to arrive. The lady I spoke with mentioned they no longer have that department.