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Office Max rebates.... too good to be true
Posted by Dyoung1550 on 02/12/2004
PORTERVILLE, CALIFORNIA -- I was bit by the rebate bug during the 2003 Christmas season. I shopped at Best Buy, Staples, Circuit City and a host other stores taking advantage of their rebates that they had to offer. The above mentioned stores did a fine job of honoring their rebates, especially Best Buy. Unfortunately Office Max so far has not issued any rebate checks. I almost daily receive a rejection due to wrong upc or no upc. To top this off, today I received a rejection for an item I didn't purchase or summit a rebate for. I believe that an offer for a phone was improperly filed and mistakenly misfiled for this particular rejection. I consider myself a little above average on intelligence.... but to have 50% or better of my rebates rejected at Office Max while 100% of my rebates were processed and paidwithout a problem from the other stores is quite puzzling..... Has anyone else filed a complaint with the FTC or BBB on Office Max? If so, what kind of responce did you get from them?

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Posted by shasta1015 on 2004-02-17:
I am having the same problem with Office Max. They say I sent in the wrong UPC-I didnt. Luckily I made copies of everything and rechecked and resubmitted it and got the same message. Went to the store and got what I expected no assistance. Try replying to their emails-they are blocked, check their website for email addresses, phone numbers etc., they are non existant. I think that their rebate program is just a scam. All this is meant to confuse and frustrate you until you give up.
Posted by gordytc on 2004-02-18:
Of course it is meant to frustrate you, all rebates are designed to make people not want to send them in. Sure, some stores make the process slightly easier than others, but the fact remains the same. Also, most Office Max stores are recieving new POS systems that do simplify the rebate process. But most of the time, if a customer has a problem with a rebate and they DID follow the process, they don't present their issues in a manner that makes ANYONE want to deal with them. Frustrations are expected, but rudeness is noone's right. Next time you have a rebate issue, go into the store with the understanding that they CAN take care of you in store. Yes, there are some people at certain stores that will be less helpful than others, but ALL store managers know how to correct issues (provided, yet again, the customer did what thy were supposed to and made copies of everything). So next time you have an issue with a rejected rebate and you bring it into the store, you should demand to be serviced, but don't vent your frustrations on the instore help that has no control over it up until that point.
Posted by ladygirl on 2004-02-21:
I am having the exact same problem with Office Max rebates, every one of them have been rejected (4 so far). Plus their bait and switch scam on products. I am in the process of reporting them to the BBB and I am going to try to report them to our General State's Attorney. All rebates from other companies have come in without a problem.
Posted by sej on 2004-08-01:
All rebates are sent to 2 or 3 rebate houses. A single store or company do not process their own rebates! Haven't you noticed that they are sent to "YOUNG AMERICA" so maybe they need to change rebate houses but it is not "the company" stealing your money. I work retail and have many people come in with their rebates and 80% of the time it is the consumers fault for not filling it out correctly, you have to understand that these rebate houses bring in a million rebates with average people sitting there and ripping open envelope after envelope. They will make mistakes. The office Max I know will address their customers issues and are very helpful.
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officemax warranty
Posted by Brij on 11/14/2005
MODESTO, CALIFORNIA -- Officemax waranty is a sham. DON'T BUY IT. Look at the small print and you will find that the warranty only comes into play after the original manufacturer warranty has expired. Most other warranties-say from Compuserve etc.-are put in place immedialty on top of teh mnaufacturers warranty. I guess they use teh psychology tht it will too hard for a consuner to find the receopt afer some time has passed, and by tehe the time someting happens to the equipment it is time to change it anyway. USELESS WARRANTY and their sales associates are trained to meke it sound "if anything happens to the equipement, we justt replace it for you if we cannot repair it'. They neglect to tell you that this will be after the term of the original manuacturer warranty has expired and you only find out the hard way when you take something back.
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Posted by omx on 2006-01-02:
officemax warantys do not start working until the manufactuerer rebates expire. if you buy a warranty for 1 year, then within that year anything happens with it, you come back with the product and the receipt and they will gladly replace it for you.
Posted by girl on 2006-01-13:
What good is an extended warrenty if it starts when the manufactures warrenty begins and ends when the manufactures warrenty ends? The benefit here is so you can spend less money on the extended warrenty by only purchasing a one year, if that's what you want, and you are still covered when the manufactures warrenty expires.

Oh, and it starts at the end of the labor warrenty, which is where the manufacture screws you because it is usually only 90 days.

Fine print? It states this in BOLD letters right on the back of the pamplet they give you in the store. This is not a scam. It was so simple for me to get my all-in-one printer replaced. I got back every penny I spent plus tax and purchased a new, up to date printer. I recommend this to everyone.
Posted by Eric78DX on 2006-02-21:
Why would anyone offer a warranty that overlaps an existing one? That seems to be common sense. I would NEVER pay for a warranty for double coverage. That's like paying for the same health insurance twice a month. Duh!
Posted by serezha on 2006-07-07:
u don't even know sh*t dude u read 2 much just go 2 the store if anything happened whit a product and u be happy trust me... and don't be an a** if u bee an a** they woulednt do sh*t becous ur an a**..u be good and happy if u be nice
Posted by LeadCashier86 on 2006-12-18:
So the warranty is a scam because it inconveniences your simpleton ideal of what a good replacement service should be, and the extension of its effectiveness?

I happen to know a great doctor...

Posted by hbomb on 2007-02-28:
Ive bought an after market or
officemax com warranty I found at at http://www.warranty webonline.com
and did not have problrem with it, and it did save me once on a faulty item which ended up needing repair. It was covered by my warranty
Posted by Corporate Shill on 2007-03-24:
you really need to read the service plans from Compuserve, etc. There is not a plan out there that does not start until after the manufacturers warranty runs out. This is why they are called "Extended Service Plans" not Immediate service plans.
Posted by LazerPhreak on 2010-09-18:
To clear some of this up. Max Assurance starts accidental damage coverage (ADH) from day one. It starts manufacturers defects (MD) after the manufacturer warranty. So, if you purchase a 2 year max assurance plan with a shredder that comes with a 1 year manufacturer warranty, you have 2 years of accidental damage protection and 3 years of protection from manufacturers defects.
Posted by OMX on 2011-11-26:
If you register the product online you don't need to keep your receipt.
Posted by Hadenough on 2013-03-08:
LazerPhreak - ADH does not begin at day one! I'm fighting with them now!!!
Posted by Jeffro on 2014-01-05:
Purchased a Trio 7" tablet for Christmas 2013. Had it freeze up after 2 days of use. Took it back on 1/4/14 right at 14 days. The Max Assurance initially was telling me the extended 2 year warranty was fulfilled at that point. I mentioned it was bull crap as the original 1 year parts and labor should be in play.
Now either the person I spoke to was not well versed in their warranty as well as some of the local personnel.
Long story short it was taken back and replaced with a different model.
Just beware as the extended warranty should not come into play until the initial warranty is fulfilled.

Posted by Deon on 2014-04-08:
I am experiencing the same shenanigans. This was a complete waste of money due to misrepresentation about the coverage by the sales associates. I'm filing a complaint with the BBB as well as contacting the corporate office.
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Rebate Scam!
Posted by Hswatsonaz on 01/18/2005
PHOENIX, ARIZONA -- Today I sat down to turn in my rebates to Office Max and found that they had put a 14 day limit on turning in rebates on items that I had bought in November for Christmas Presents. Who out there wants to receive a Christmas Present that has been torn to shreds to retrieve UPC and SKU symbols? What if it doesn't work and you've already sent in the ORIGINAL RECEIPT AND UPC CODE?
Here is the letter I wrote to Office Max today:

On 11/26/04, the day after Thanksgiving, I joined the masses that got up at the crack of dawn to go shopping for Christmas presents. I chose your store because you had the best prices and REBATES. Hint! I purchased over $450.00 worth of merchandise from Office Max counting on receiving $130.00 worth of rebates back from your company. I just sat down with the boxes from the DVD drive, the hard drive and the DVD pack to turn in my rebates. (BECAUSE I DID NOT WANT TO CHEW UP THE BOXES I PLANNED ON GIVING AS GIFTS!!!!!) Well then, the rebate slip says it is only good if I would have sent it 14 days after purchase. NO WHERE in your store or in your advertisement was I informed that I only had 14 days to send in my rebate.

I have been sending in rebates for YEARS and NEVER HAVE I HAD A TIME LIMIT ON MY REBATE SUBMISSION! You guys can take up to 3 months to return a rebate check, but we, the unsuspecting general public are supposed to rip open our gifts and send them off (NOT EVEN KNOWING IF THE ITEM PURCHASED WORKS CORRECTLY OR NOT!) 14 DAYS AFTER PURCHASE. This policy is the most ridiculous underhanded way of making a buck that I have ever came in contact with. Why not print YOU ONLY HAVE 14 DAYS TO RETURN YOUR REBATE SLIPS ON YOUR ADVERTISEMENTS?? WOULDN'T THAT DRAW IN THE CROWDS???? Why don't you print the rebate slips on paper that disintegrates after 24 hours? Wouldn't that speed the process along??? I am very upset and disgusted with the way I feel cheated out of my money and would like some kind of resolution to this issue.

Here was their response:

Thank you for shopping with OfficeMax.com. We apologize that you are not eligible for the rebates. Your comments are greatly appreciated and have been forwarded to the appropriate department for review. Unfortunately if the rebate submissions are not followed, your rebate will be denied. We apologize for the inconvenience this has caused you. Please let us know if there is anything else we can assist you with. We look forward to servicing your future needs. Please do not hesitate to contact us with any future comments, questions or concerns. Thank you for your interest in OfficeMax.com.

Customer Service Representative
e-mail: cc.joanner@officemax.com

Can you believe them????

This is the letter I am sending to our Local News Station here in Phoenix, maybe they can help.

January 18, 2005

RE: Office Max Rebates

On October 26, 2004, I got up at the butt crack of dawn to go “CHRISTMAS” shopping with the other hoards of “DEAL” shoppers. I got to Office Max in Ahwatukee at 5:30 am and waited in line for a half an hour to get into the store to purchase a few Christmas presents.

I purchased a 200 GB Internal Hard Drive for $149.99 (which had a $60.00 and a $20.00 rebate), a 16X DVD Internal Drive for $99.99 (which had a $30.00 and a $10.00 rebate), a spindle pack of 50 DVDs (which had a $9.00 and a $6.00 rebate) and a Digital camera which was on sale for $149.99. These were all purchased as Christmas presents.

I waited until the said Hard drives and other items were actually installed and working in my fiancé’s computer BEFORE I tried cutting the boxes all up to retrieve the items needed to send in for the rebates. (Which asks you to include the ORIGINAL purchase receipt, which I would have needed to return those items if they in fact, DID NOT work properly).

On the rebate slips, it says the rebates need to be submitted (postmarked) by 14 days after the purchase date for the rebate to be issued. NEVER in my life have I ever had a rebate that required submission in a certain time frame after purchase! How are we to know the items work properly without first installing them or using them??? Also, if you read the back side of the OFFICE MAX original sales receipt, the company is in direct contradiction of itself. It reads (I will type it out because it does not copy that well):

“Satisfaction Guaranteed”
If you aren’t satisfied with your purchase, simply return it in the complete and original packaging (together with all accessories and manuals) with your original sales receipt within 30 days of the date of purchase. We will gladly replace or repair the item, or refund your money. Electronic items, digital cameras, computers, PDA’s and business machines must be returned within 14 days of purchase”.
“Rebate Conditions”
Rebate offer good for actual purchases by end user only. Excludes resellers and/or distributors of products. Please allow 8 weeks after claim is received by fulfillment company to receive your rebate. All rebates will be made in US dollars.

Explain to me then, HOW are we supposed to make sure an item purchased for a Christmas present (and advertised in their after Thanksgiving CHRISTMAS SALE FLYER) works properly and if not, return in within 30 days of purchase with the original sales receipt and complete packaging if we are to tear the box up and send off the original sales receipt for our rebates 14 days after purchase?

I think Office Max, in their infinite wisdom, has concocted a scheme that lets them rip off the general public that is absolutely underhanded and disgusting. No where in their advertisement or in the store (or at the cash register) did they inform the public that the rebates were only good for 14 days after purchase.

Following is a copy of the email I sent to the Office Max customer service center. As you can see, I am NOT pleased with my shopping experience with Office Max. I would be greatly interested to see how many other people got scammed like this over the holiday season.

On 11/26/04, the day after Thanksgiving, I joined the masses that got up at the crack of dawn to go shopping for Christmas presents. I chose your store because you had the best prices and REBATES. Hint! I purchased over $450.00 worth of merchandise from Office Max counting on receiving $130.00 worth of rebates back from your company.

I just sat down with the boxes from the DVD drive, the hard drive and the DVD pack to turn in my rebates. (BECAUSE I DID NOT WANT TO CHEW UP THE BOXES I PLANNED ON GIVING AS GIFTS!!!!!) Well then, the rebate slip says it is only good if I would have sent it 14 days after purchase. NO WHERE in your store or in your advertisement was I informed that I only had 14 days to send in my rebate. I have been sending in rebates for YEARS and NEVER HAVE I HAD A TIME LIMIT ON MY REBATE SUBMISSION! You guys can take up to 3 months to return a rebate check, but we, the unsuspecting general public are supposed to rip open our gifts and send them off (NOT EVEN KNOWING IF THE ITEM PURCHASED WORKS CORRECTLY OR NOT!) 14 DAYS AFTER PURCHASE.

This policy is the most ridiculous underhanded way of making a buck that I have ever come in contact with. Why not print YOU ONLY HAVE 14 DAYS TO RETURN YOUR REBATE SLIPS ON YOUR ADVERTISEMENTS???? WOULDN'T THAT DRAW IN THE CROWDS???? Why don't you print the rebate slips on paper that disintegrates after 24 hours? Wouldn't that speed the process along??? I am very upset and disgusted with the way I feel cheated out of my money and would like some kind of resolution to this issue.

Please contact me if you think I can be of any help in getting some of the people in the Valley of the Sun their money back.

Thank you so much,

I am also sending in the copies of the rebates slips and the original receipt. Please look at the requirements for the items that needed to be sent in along with the rebate slips. Then please be sure to read the copy of the back of the Office Max receipt which outlines the “satisfaction guarantee” and “rebate conditions”.

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Posted by Greatbridgedriver on 2005-01-18:
Great job working on this for all consumers. This seems like a bad one. The tv station should be interested unless this is one of its big advertisers.
Posted by hswatsonaz on 2005-01-19:
I sent another email to Office Max telling them what a crappy system they have about returning items within 30 days, but having to send in the original receipt within 14 days of purchase. This is the response I got today.

Thank you for your recent inquiry. Unfortunately if you have submitted for the rebate, you are unabel to return the product. Again, we do apologize for the inconvenience this has caused you. Please let us know if there is anything else we can assist you with. Thank you for your interest in OfficeMax.com.



Customer Service Representative


e-mail: cc.joanner@officemax.com

So, If I had torn open my Christmas presents, sent off for the rebates, then came Christmas the items did NOT work, I was up a creek without a paddle??? OFFICE MAX SUCKS!
Posted by bigjohn on 2005-01-19:
You sound like you have WAY too much time on your hands.........If that is the case, why didn't you send the rebate in earlier. I think the real issue is with YOU, not OfficeMax
Posted by hswatsonaz on 2005-01-20:
Big John,
How in the world does this reflect on my having too much time? What does that have to do with the issue at hand?
Posted by firethorne2k on 2005-01-20:
I have never seen an ad where rebate submission time is posted.
Posted by sassiest on 2005-01-27:
Complaing about rebates, about waiting in line the day after thanksgiving, TRY WORKING THERE ON THE DAY AFTER THANKSGIVING!! We get to stand there and listen to the complaining because you can't have everything in life the way you want it. I just wonder something, did you mom and dad never tell you NO? I doubt it, since you complain about everything.
Posted by LindyRn on 2005-02-03:
I just had the same experience! The item I bought didn't match the rebate slip and by the time I straightend it all out, my rebate was denied because ofthe postmark! I just wrote customer service at office max to complain. I will follow it up with a letter. Sometimes you just have to go straight to the top to get results! Here are some email addresses I found that may help.

Good Luck
Posted by BrianF on 2005-02-15:
OfficeMax has lost my business. They refuse to honor a $40 rebate saying the item never had a rebate. I have the ad!!! They couldn't care less
Posted by Anonymous on 2007-02-08:
Brian, I think your problem is you don't read things over, then when you realise you are wrong you expect the company to bend the rules for you.
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Return Policy Not Honored
Posted by Gopeachy on 02/24/2008
I ordered a computer cabinet online from OfficeMax on 2/16. The cabinet came in two colors and I decided to exchange it for the other one. On 2/24, I called my local store to confirm that it was in stock as their policy states: "Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location."

1) My local store refused to accept an exchange saying they do not deal with online purchases. This was after my stating their policy and asking them to look at for themselves. (I took names before I left).

2) A call to CS (Susan) said that stores have discretion at returning/exchanging online purchases. Susan's 'supervisor' said that the policy contains the word 'may'. (I have a Master's degree and I know the context of how the word is used in their policy and it is NOT as a contingent).

3) A second 31 minute call to CS, Joy, resulted in her trying to call a second store to see if they would exchange it for me. The store would not because it is a 'clearance' piece. (Lodged a formal complaint through her and requested follow up. Also began return process for the piece)

**The piece I ordered was not listed as clearance either at my store as I viewed the piece on 2/16 at the store before purchasing online. The website does NOT have it listed in their clearance section or on clearance at the product page itself. The piece is not considered 'Max choice' furniture, has not been opened, is not beyond 30 days of purchase.

Their website policy has nothing on it about clearance merchandise or stores being able to have discretion about purchasing.

BUYER BEWARE that OfficeMax does NOT stand behind their own stated return policy.

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Posted by jktshff1 on 2008-02-25:
They have a Masters degree, what do you expect?
Posted by Sparticus on 2008-02-25:
I would be pissed. Since when are the individual stores in charge of their own customer service? I'm pretty sure each store is not independently owned. I think if you pushed your complaint higher up the chain you would find the store "may" become more flexible with your exchange request.

Trying contacting/faxing a letter to:

ATTN: Sam K. Duncan
63 Shuman Blvd.
Naperville, IL 60563
Phone: 630-438-7800
Fax: 630-864-4422

Sam is the current CEO of Office Max.

Good luck!
Posted by asdf223 on 2008-03-20:
worst place to shop is office max. All they care about is taking your money regardless of whether you get your product or not. And if you're lucky enough to get it hope that it isn't wrong because their customer service is pitiful.
Posted by Dave R on 2008-03-20:
Sorry to hear of your troubles. The OfficeMax is our area is pretty good. I have return a lot of items in the past. I did order some furniturE off the internet that was through them but made by Bush, it was office desk furniture. I decided I didn't want the computer holder that hooks underneath so I returned it. They had a deal that said if I bought 5 items I got an additional 5% off (10% verses 15%). The PCU holder was the 5th item. When I returned it they did not change the pricing on the other 4 items. It took a few weeks, but the credit did show up on my banking statement. I also bought a paper shredder there and got the 12 month warranty for 5 or 6 bucks. I used the schredder for about 3-4 months and it crapped out on me. I took it back and they exchanged it, no problems. I also bought a refrigerator, one of those under the desk ones. It was on sale as they were no longer going to carry it. When I took it to my office and plugged it in, the thing sounded like a machine gun. Something inside was broken. I called CS and they gave me the name of some repair place. I had to talk to some repair guy and it was a hassle, but I ended up taking it back the the OM I bought it from and they exchanged it because the cost to repair was more than the cost of the fridge. I guess I am the fortunate one. I will say this, customer service skills work both ways. It won't do any good to get mad at a $10/hour CSR on the phone because they only get mad back. Make them feel like the are really helping you out and you might find that you get a better response.
Posted by jengelbach on 2008-04-22:
With all due respect to Dave R, the service he has received is not a privilege but what a consumer has a right to expect. No special kudos are owed to Office Max for this. One should certainly not have to be especially careful to butter up employees in order to be treated fairly.

The problem of Office Max's relation to its customers is that of many megachains: they just don't care if they lose the good will of the relatively small number of people who stand up for their rights.

Which is why I also doubt that Sparticus's suggestion to contact the CEO will bring results. My experience of this is that such communications never reach him, but are intercepted by an underling who apologizes for any "inconvenience" while refusing to do anything.
Posted by Xandra on 2008-08-09:
I have worked a few retail jobs and I will tell you that customers do not have the right to whatever they want whenever they want. Policy is policy, and nobody HAS to kiss the customer's behind. I've worked at department and grocery stores and quite a few people expect the store to return items that are well worn after a year-- WITHOUT benefit of an extended warranty. If you go to a small boutique with a policy of no returns, you can't reasonably expect to return the item. It used to be that returning anything that wasn't defective just didn't happen and now people are so spoiled!
Posted by Anonymous on 2008-08-09:
Amen Xandra and AlleyS. I used to sell jewelry a few years ago and a women wanted to return her pearl ring beacause it was ruined when she wore it in the ocean. She had also bought it 9 months earlier and did not have a reciept. I, of course, refused and she threw a HUGE fit. She ended up hurling the ring at my face to which I promptly called security to escort her out of there. Aw, just one of many experiences I have had dealing with rude customers.
Posted by Failalot on 2009-04-12:
Customers suck. End of story. People need to come back down to earth, and do research just like the rest of us mortals. The universe caters to no one.
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Rebates never come
Posted by Mr Pibb on 07/14/2004
PROVO, UTAH -- I used to think that it was a fluke that I didn't get my rebates when sending them to Office Max, but no longer. I believe they intentionally withhold rebates and advertise "Free after Rebate" items to get you in the store.
This last time I had followed the procedure to the letter, even included the advertisement from the newspaper, but got nothing.
I refuse to buy anything more from Office Max, but instead go to Staples who are more honest.
From the number of people with similar experience I think this is calculated and planned. If they get caught they can blame anything from the post office to the rebate contractor. Try proving you sent the rebate in. I would suggest a certified letter next time. There won't be a next time for me.
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Posted by mantha on 2004-07-14:
Pretty much anything with rebates is a suckers game. In all likelyhood you will never see a dime of your rebate.
Posted by Sparticus on 2004-07-14:
I've played the rebate game from Best Buy a few times. I was religious about sending them EXACTLY what they asked for and I have always received my rebates... Make sure to copy everything you send in, just in case their is a dispute.
Posted by mad on 2004-07-14:
I used a rebate from Best Buy when I got my computer. It was a major hassle, but I finally got it only after threatening to write the Attorney General in my state. Also, I sent all the information by certified mail. Best Buy sucks all the way around. My friend bought the same computer at Wal-Mart for $200 less.
Posted by ejack053824 on 2004-07-14:
The people at Bestbuy get even more pissed off at you when you refuse to buy a extended warranty for your computer. I always tell them no thanks!
Posted by Zakk on 2004-07-23:
Best Buy and their "extended warranties" are quite worthless. I remember once (I'll blame it on youth) when I purchased a mouse from Best Buy. When I hit the counter, circled through their little maze of disorganization, I was offered a warranty on my mouse. The delightful girl at the counter came close to convincing me when she stated---"You never know, you might spill soda on it." I think I rolled my eyes, but I know I said, "how many times have YOU spilled soda on your mouse?" She sputtered something rather unintelligent and I said "no, thank you, just the product, keep the warranty." Anyone who would buy a warranty on an item under forty bucks deserves whatever it is that they get.
Posted by gokat on 2004-08-05:
I agree. I have sent at least 4 rebates to Office Max and I have yet to get them back. They always find a way to say they never received the rebate information. I keep a complete copy of everything I mailed including the envelope. It does not make any difference to Office Max. They stink!!!
Posted by notalwaysright on 2004-09-28:
Just out of curiosity, did you go back to the store you made the purchase from? They can call the rebate center and verify everything, and more often than not, get the rebate sent out for you.
Posted by hatescustomers on 2004-11-09:
Just so everyone knows, rebates are through companies that advertise through large companies such as Officemax, Best Buy etc. Officemax employees are not responsible nor is the company if your rebate was not received! There are always customer service numbers on the forms you mail out, which half of you don't make a copy of before sending! If all else fails, you can go back to the store, and have them help you. They most likely have direct contact with those rebate centers, and will get you your rebate for you. Even though these companies DO NOT
Posted by hatescustomers on 2004-11-09:
Just so everyone knows, rebates are through companies that advertise through large companies such as Officemax, Best Buy etc. Officemax employees are not responsible nor is the company if your rebate was not received! There are always customer service numbers on the forms you mail out, which half of you don't make a copy of before sending! If all else fails, you can go back to the store, and have them help you. They most likely have direct contact with those rebate centers, and will get you your rebate for you. Even though these companies DO NOT receive the actual rebates!!!
Posted by akronboi77 on 2004-12-18:
I would like to point out that most mail-in style rebates come from the manufacturer (HP, Sony, etc) not from the retailer (Office Max, Best Buy, etc). I would also like to point out that Office Max provides the option of submitting rebate information online and (at least at the store here in town, though I believe it SHOULD be nationwide) has been very helpful in securing rebates that were initially refused (by the manufacturer). I simply recommend that you save a copy of the receipt and the rebate form and an indication of when and how the forms were submitted.
Posted by jengelbach on 2006-03-01:
Ah, I see that the usual crew of aplogists for the company are in line here. The point is not that there might be a solution if the customer jumps through hoops -- the point is that HE SHOULD NOT HAVE TO. Rebates are not about balancing the federal budget, and customers shouldn't have behave like accountants or lawyers or research fellows or whatever to take advantage of consumer offers. Nobody made the company jump through hoops to take the purchase money. I wish you company finks would just go play with each other. It's called the consumer REVOLUTION, folks.
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Posted by Cfchavez007 on 03/29/2004
CALIFORNIA -- This is to inform and warn the consumers of the rebate scam by Office Max. After a hard work of submitting several rebates on the products that I purchased from their stores, I felt cheated by this company. After thorough and detailed completion of rebate forms and requirements, office Max sent me a note after 7 weeks that they couldn't process my rebates because of several reasons such as "missing UPC," "Invalid purchase date," "Invalid postmark date." I rechecked the photocopies of the documents I sent them and all these information and requirements that they claimed to be missing are in there.

It has been almost two (2) months now and I have not received even a penny of my almost a $100 rebates. Instead what I received were notices that they couldn't process my rebates due to several reasons, which I considered to be lies.

I believed that consumers should go forward and send complaints to Federal Trade Commission and FBI so that this misrepresentation and scam by Office Max be investigated and stopped.
At Staples, all my rebates were properly accounted for and received just in 2-3 weeks.
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Posted by jchang on 2004-03-30:
I had similar situation with 3 post cards(rebates) rejected from Officmax January Cash offers. One of my relative has 2 rejects from same period. In general, Max is ok in terms of getting rebates processed. I suspect Max may have cash flow issue during that period and purposely reject mailing rebates to keep their cash flow. It will be hard to prove as I just receive two e-mails indicated two of my Feb. Office Max promotion rebate checks are on their way. Will the complaint to FTC makes difference?
Posted by paulphampaul on 2004-03-30:
FTC will not act on one or two complaints on a company, but when it can see a pattern of deceptive or unlawful business practice, FTC will take on the violator. If everyone who complained against Office Max and its rebate program would file a complaint with FTC, Im sure we would have a case.
Im encouraging everyone has problem with Office Maxs Rebate to file an on-line complaint at:
Posted by jchang on 2004-03-30:
Paul: Thank you. I will pass the word as one of co-worker just found out he got rejected from Max rebate on a recent Max incredible computer hard drive deal. Something like $19.95 after rebate for a 80 GB drive. I have 4 co-workers bought hard drives during that promotion. It will be interesting to see if the other 3 will ever get their rebate. Thanks again.
Posted by parker on 2004-03-30:
rebates are in the same category as unicorns and bigfoot..they dont exist but there are those that foolishly believe in them.
Posted by David on 2004-04-15:
Check your rebate status online regularly. If the status shows any problem, call the phone number on the rebate form. The automated system will direct you in circles, but press the number for greater than x weeks since submission and then simply press "0". This will take you to a live operator. Explain your situation and they will likely validate your rebate immediately, citing that they value you as a customer or other nonsense. I have had to do this more than once with OfficeMax rebates. I have received all of them, however.

Posted by staples.seller on 2009-09-20:
Rebates are not actually controlled by the store. They are controlled by the manufacturer. If you mailed it in and it was even a little less than perfect, they will not give it back- especially if it's only for a few dollars. Instead, you should email in the rebates. So far alll of the customers over at Staples who emailed got full results in the quickest time.
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Don't Buy Insurance From Office Max
Posted by Ponnie on 11/09/2007
JOLIET, ILLINOIS -- Alright, I bought an Averatec laptop on Nov. 24, 2006 from Office Max. I also bought the offered insurance from Office Max, max assurance. I have been having so many problems with my computer, so I called max assurance to use the trusty insurance I bought. (My sister also bought the same laptop, on the same day, had accidental damage, so max assurance fixed hers for free.) Come to find out, of course, I am still covered under the manufacture warranty for another 2 weeks, so I am required to go through Averatec. I have heard numerous bad things about Averatec warranties, so I asked the lady I talked to at max assurance, "what if I wait until I am not covered under Averatec anymore, would you all be able to help me then? She said, no, you already have a
pre-existing problem.

Also, she wanted proof of purchase with a receipt, so if you do ever buy anything from Office Max, make sure you save your receipt. So now, I have a crappy computer that Averatec will only fix with proof of receipt and a warranty that is not good to me through max assurance unless I throw my computer up against the wall!
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Posted by killerklown on 2007-11-09:
So, throw your computer up against the wall in two weeks?
Posted by killerklown on 2007-11-09:
^What she said.
Posted by crash_kelly on 2008-12-05:
Cancellation: You may cancel this Contract at any time by surrendering it or providing written notice to the retailer at the address where You purchased this Contract You may also cancel this Contract by surrendering it or providding written notice to N.E.W. at the address listed above. This Contract may be canceled by You for any reason. In the event You cancel this Contract within thirty (30) days of receipt of this Contract. You shall receive a full refund of any payments made by You under this Contract. In the event You cancel this Contract after thirty (30) days of receipt of this Contract, You shall receive a pro rata refund of any amount paid based upon elapsed time less an addministrative fee not to exceed ten percent (10%) of the price of this Contract or twenty-five dollars ($25), whichever is less, and less any claims that have been paid or repairs that have been made. We or N.E.W. may not cancel this Contract except for fraud, material misrepresentation or non-payment byYou; or if required to do so by any regulatory authority. If We or N.E.W. cancels this Contract, You shall receive a refund of one hundred percent (100%) of the pro rata unearned portion of the Contract price less any claims which have been paid. We or N.E.W. may not cancel this Contract without providing You with written notice at least thirty (30) days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation. In Alabama, Arkansas, Hawaii, Maryland, Minneesota, Missouri, Nevada, New York, South Carolina, Washington and Wyoming:

If You cancel Your Contract within thirty (30) days of receipt of Your Contract and do not receive a refund or credit within thirty (30) days of receipt of the returned service contract, a ten percent (10%) penalty per month shall be applied to the refund.

Insurance: This is not a contract of insurance. Obligations of the Obligor under this Contract are insured under a service contract reimbursement insurance policy issued by Virginia Surety Company, Inc. In AL, AR, AK, AZ, CT, GA, IL, KY, MO, MT, NH, NC, NY, OH, lX, UT, WA, WI, and WY only: If You have filed a claim in writing under this Contract and the Obligor fails to payor provide service within sixty (60) days of filing such a claim, or if You are otherwise dissattisfied, please submit Your claim in writing and a copy of this Contract and the sales receipt for the Product to Virginia Surety Company, Inc., 175 West Jackson Blvd., Chicago, Illinois 60604, Attention: Service Contract Claims, 1-800-209-6206.
Posted by STEVE1960 on 2009-01-16:
Contact the Consumer Fraud division of your State's Attorney General's office.
Posted by suckerpunch on 2009-03-24:
Just make sure YOU throw it against the wall, coz' if your dog does it, it's third-party damage and not covered. Also, no great loss. I sent mine in a month ago and am now making daily phone calls to MaxAss and getting nowhere fast!
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FYI - Worst Posted Policies
Posted by Jin on 08/27/2007
BLOOMINGDALE, ILLINOIS -- I recently purchased a desktop from OfficeMax. But then, I found out that I did not purchase the correct system, therefore, I had to return it.(The correct PC was a little bit out of my price range at that time)

When I went back to the store, 3days after purchase date, I was told that I cannot return due to purchasing it with a personal check. I requested to speak with the store manager and also to see the written policy for this matter. They were unable to fulfill my request. On top of that, one of the cashiers stated that the policy is stated on the back of the receipt, although I was unable to find it standing right in front of her. Then the manager rudely stated that it's a common policy for all major corporations. I then argued that any major corporations, such as Circuit City, Best Buy, Fry's, etc... has the common sense to post ALL policies, including info pertaining to use of personal checks.
**FYI-OfficeMax posted policy:

Must be returned within 14 days, unopened.
(However, according to the manager, there's a "special" rule for personal checks - again, not posted)

I then contacted customer service hoping to get in contact with a Regional Manager. I never heard from any managers.
Then on their next advertisement, I found the desktop that I needed. I had verified with my bank to make sure that the check had cleared. So, I contacted OfficeMax to see if an exchanged can be done, with a copy of the cashed check. My request was denied.

Then I contacted the Executive Resolutions Department. It took DAYS before I received any response. By this point, I was able to return the product.
(Now, it's not very hard to recognize whether a box had been opened or not. When I returned the desktop, the manager made sure to open all boxes to ensure that it's the correct product, although one can examine the boxes and see that nothing had been tampered wit)

On top of all of this, I found out that I had to wait an additional 14days before I receive a check in the mail.(Again, not posted)

My biggest issues are the following:

1. Corporations such as Office Max should NEVER assume that a consumer is aware of something without being posted (written). Consumers, like myself, always looks for the policies first.

2. This is the first business where the Regional Managers have not contacted me regarding an issue.
** My opinion, OfficeMax personnel, do not know the meaning of TIMELY RESPONSE!!!**

3. OfficeMax was the ONLY business where the manager and the cashier "argues" with the consumer in a very unprofessional manner.
** The way I see it, if it's not posted, they have no rights to argue it **

This is the ONLY CORPORATION which I've made it a point to post my negative comments, as well as reporting to BBB-Better Business Bureau.

Just wanted to share my experience with others, so that this type of issue can be avoided.

And hopefully, someone from the Headquarters can see this and maybe modify their return policies to better inform the consumers.

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Posted by MRM on 2007-08-27:
Ive never heard of this policy in which an item cannot be returned using a personal check. Worst policy indeed.
Posted by jktshff1 on 2007-08-27:
MRM..know of several companies that have this policy.
Similar to the bank holding funds until the check clears. Not really out of line with all the check fraud out there now.
Posted by heaven17 on 2007-08-27:
This is common practice and it certainly makes sense.
Person writes a hot check for a computer, comes back a few days later, gets refund in cash, and check bounces to all to heck.
(Just a possible scenario - I don't accuse the OP of such actions.)

"one can examine the boxes and see that nothing had been tampered wit"
Oh, hate to burst your bubble again.
You may or may not be surprised to know that many scam artists have shrinkwrap equipment and lots of other various instruments of crookedness at their disposal.
A seemingly sealed package means nothing, sorry to say.
Posted by Anonymous on 2007-08-27:
Once again I agree with Heaven, most anyplace that takes a check is going to delay a refund beyond the point where a check can be returned.
Posted by Timboss on 2007-08-28:
Sorry, I think most companies work this way on personal checks for purchases, especially large amounts. An option would be to call your bank and put a hold or cancel payment on the check, take the merchandise back immediately, and tell the company what you did. They may not be happy but then you don't have to worry about a refund. You'll only be out the cost of a stop payment from you bank.
Posted by *Brenda* on 2007-08-28:
Uhh Tim, he said the check was already cashed. He can't stop it.
Posted by trumania on 2007-08-28:
Timboss, if he did stop the check, then he would be legally responsible for paying a returned check fee from Office Max which could be as high as $45 dollars. Stop payments are not something that should be done on a whim.


I agree with heaven17.
Posted by Jin on 2007-08-28:
I would agree with everyone's comments, however, my point is that EVERY OTHER business has the policy for this issue posted.. VISIBLE POSTING of the policies. I wasn't trying to run a scam... although I understand the point that everyone's stated regarding a scam. Businesses do need to protect themselves, I strongly AGREE!! But there's more appropriate ways to go about it.
BestBuy for example. As soon as I walk through the door, I look to my right hand side, I can see a HUGE posting of ALL refund, exchange, etc... policies. From that point on, I know what I can expect from them. Even if I didn't see it, one of the reps could point out that the policies are right there on the wall. However, with OfficeMax, there are NO such policies stated ANYWHERE!!! I've looked online, receipts, the store, etc...

As I've stated above, this isn't to say that the companies shouldn't protect themselves from fradulent check scams and whatnot, but it IS their obligation to inform the consumers of their policies. A manager should not be responding to a customer with "It's a common knowledge!!" or "Personal Checks have SPECIAL RULES!!"
If that's the case, why do the other MAJOR corporations such as Circuit City, Best Buy, Fry's bother posting their policies???
This is not about getting mad simply because I couldn't return it at that moment...and no.. it's not about a scam either.. it's about their failure to inform the customers. I am a mother of 2children and a full-time student. That's why it was so imperative for me to get the desktop, ASAP!! If my story was read thoroughly, one would see that I also tried to exchange the desktop. THEY REFUSED!! I just needed a computer...
AGAIN, by OfficeMax's FAILURE to INFORM the consumers is what got me upset. NOT because I couldn't get my money back. If they post it, I have NO problem with it. That's all. The manager made it appear as if they can just come up with "SPECIAL" rules. That's just not right!!!
Posted by heaven17 on 2007-08-29:
I don't write a lot of checks anymore, but I always assume that if I end returning an item I paid for with a check, I'll have to wait for that check to clear the bank whether or not there are specific policies posted.
I always thought it was just common sense.
Posted by Jin on 2007-08-29:
To be honest, this was the one and ONLY time I wrote a check. And it happened because I lost my debit card.
Also, I feel that the customers shouldn't have to ASSUME anything, although I completely understand what you're trying to say (Heaven19). Nonetheless, the primary reason for writing out the policy is to advise the consumers of what can definitely be expected. (And that's why I offered OfficeMax the copy of the cashed check to exchange for a different desktop) And YES, it is common sense, but this can also open a door for "lawsuit". That is why major corporations post ALL policies. And of course, I expected to wait... But, again, it should still be posted. It's complete B***S*** for customers to ASSUME... ANYTHING!!
Regardless, thanks for your input... ;-)
Posted by petranella on 2007-12-08:
Now a days dishonest crooks are making bad checks. This is resulting in a charge back to the stores not the banks. OfficeMax needs to wait 10 days to make sure the check has cleared. You bringing in a copy does not tell the store this is a legit copy. You are the honest customer, but unfortunately there are way to many dishonest ones. I am sorry you had such a bad time with Officemax. I have worked for them for over 10 years and work at one of their retail stores. During that time I have seen more good than bad. You seem to have been stuck in between.
Proud OfficeMax Associate
Posted by officemaxemployee19 on 2008-01-23:
They have all made very good points I add nothing more.

Posted by Josh372 on 2008-01-29:
Yeah checks really suck. At least they do now. Customers will blame us and say stuff like we're not looking out for the consumer, but we have to defend ourselves against check fraud like everyone else so just dont use checks.
Posted by Xandra on 2008-08-09:
The two Office Max stores I go to have their policies listed on a board by the registers... and that particular (and common) policy is listed right up there with all the others...
Posted by Failalot on 2009-04-12:
Nowadays, companies have come to expect a level of investigative intelligence from their customers (Darn those crooks) Gone are the days where idiots can throw around their money, always reassured that companies can tell on sight what a wodnerfully honest person they are, and how worthy they are of every ounce of effort and every dollar wasted on them. What a shame.*Insert sarcasm here*

Boo-hoo. So Office Max is trying to survive in the economy by holding true to their policies and procedures and expecting you to do the same. You have to be one spoiled mofo if you expect anything else.
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Posted by Grain on 05/10/2004
INDIANA -- In March I purchased a digital camera and received an Epson Stylus Printer with rebates that the printer would end up being free. I have sent the rebates for the amount of $70.00 and they keep denying them. I followed the direction exactly on the form that was given to me by Office Max. They said I didn't have the serial number, didn't send in the UPC Code. I did all of this and have even resubmitted these rebates. They make things up as they go. They make it so hard on the customer. I have never had any problems with receiving rebates from Staples and Best Buy. Guess that is where I will take my business from now on. Office Max doesn't seem to want to take care of the problem.
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Horrible Copy Center Service
Posted by Mspencer456 on 02/25/2004
RICHMOND, VIRGINIA -- Richmond, Virginia store # 310, February 24, 2004, 4:30 p.m.: I gave the CopyMax order taker my small, very simple order to produce duplicate sets of 2 documents. I believe the order should have taken about 5-10 minutes of direct work time. I only noticed one other customer, but they may have had another order or two in progress. The order taker asked me if I wanted to pick the order up tomorrow(what!?) or later today. I told her I needed it right away - now. She asked how soon. I told her I have to be somewhere with the documents in 30 minutes. She said okay, they can do it. And then she seemed confused and foggy-minded. I had to repeat copy instructions to her three times and twice to the man who actually performed the order. I waited at the service counter. The man promptly laid my order down somewhere and wandered about aimlessly and confused for about 20 minutes. I couldn't take it anymore so I asked for my documents back. They said they didn't realize I was waiting on the order! I overheard the man say that she told him he had 30 minutes to do the order. Then he started the order and completed it in about 10 minutes. Throughout the whole ordeal, none of the four attendants smiled even once or even remotely acted like they cared to have my business or any work to do at all (except for one person who apologized for the inefficiency). There was just a lot of confused wandering around lots of expensive copy equipment and a little look-busy activity. To make matters worse, the OfficeMax website is terribly slow and I couldn't find any place to submit a complaint. I will never go back.
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Posted by brittany1485 on 2004-02-25:
It's called going to a gas station and copying it it yourself. duh.
Posted by notalwaysright on 2004-09-27:
CopyMax is a first come first serve area to begin with. If they already had even one job running before yours, you would have to wait till that job is completed or they get a break in the job to run yours. There's also those very "scary" and oh-so-difficult to use self service copiers that you probably could have used and had your own job run all by your lonesome in that 5-10 minute timeframe you were looking for!
Posted by Voltrot on 2004-10-24:
Unlike the above complaint, I did find a spot on the web site to complain. It did take a lot of looking. I sent them the following note. It is a little repetitious, but I was most unhappy. I actually have the names of most of the people involved. Their service is absolutely horrible. This is a store in Torrance, California.

In July I started using your Torrance store on Pacific Coast Highway to copy the newsletters for my club,. Charles Emmer gave me a very nice price. Almost every time there has been a wait to get the job done because for some reason the store does not stock ANY 11X17 paper. You have been doing an excellent job, but it has been very frustrating taking the job in. One of the young ladies who works there is out and out rude.

This past Thursday I called the store and spoke to Tyrone (who has some sort of management position) and asked him if they had the 11X17 Peach paper which I had been told by another employee, A.J. would be ordered for this November newsletter. Tyrone knew nothing about this and he said he would order it. THIS WAS NEVER DONE.

I took the newsletter in at 7:30 on Friday morning and asked that it be done Saturday or Sunday and Monday morning at the latest. The rude girl who took the order said that would be easily possible. She never even gave me a copy of the order. When I called at 4 p.m. Sunday to see if it was done, I was told THEY DID NOT EVEN HAVE THE PAPER. The place where they purchase the paper, Expedx, is open Saturday as well as Friday. I know since I buy paper there for another newsletter which I copy myself at a local hospital. Tyrone should have gotten the paper on Thursday when I called, but he did absolutely nothing! The girl who took the order apparently wrote on the order that I didn't want it till Wednesday. THIS IS A LIE. I told her I had to have it on Monday! Conveniently she never gave me a copy of the order. If she had, I might have noticed that she wrote the WRONG date on it.

I realize I only have 200 newsletters made, but I know a lot of people who also do newsletters. We all lost our copy place when our local Costco that had a Copy Department quit doing it. I can assure you, it is cheaper to go to Staples. I do not go there because I would have to buy my own colored paper. If I am going to have to go and buy the paper (which looks like the case), I may as well go there and have it done at a much lower price.

I am trying to be a regular customer, but it appears that you do not want our club as a customer. I volunteer for a local hospital, and we occasionally have stuff printed offsite. I had considered using Office Max, but with this kind of service, I will not take a chance on such really poor service.

I don't know why I was told by A.J. that she would order the paper and then she never did it. I was told that the day I picked up the previous newsletter. I was then told by Tyrone the day before I brought in the newsletter that he would order the paper and that was never done.

I had also asked Tyrone if he would ask Charles if he would give me a nice price on getting some color posters made for the volunteers. I am quite sure that Tyrone NEVER ASKED CHARLES. I have been out of town since I took the newsletter in on Friday morning until Sunday afternoon. However, I should not have to call and nag the store employees to do the job you have supposedly hired them to do.

When someone comes up to the desk at that Torrance store, the people look up and saunter over sorry that they have to even speak to a customer. It is not just myself. I have seen it when I am not the only one in there. These people are absolutely terrible. I should think there are a lot of good people out there who would like a job. It costs nothing to greet a customer with a smile rather than a scowl.

Perhaps you do not want more business. I could never recommend that anyone use this service at your store.
Posted by phxchristian on 2006-02-19:
Yeah, a document that small, you should have copied it yourself for 8 cents a copy. You can even do double-sided brochures for 9 cents a copy.
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