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Office Max Max Assurance

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Furniture warranties
Posted by Crmom2 on 03/11/2005
MINNEAPOLIS, MINNESOTA -- I purchased a leather office chair for my home
and took out the Max Assurance warranty at the
suggestion of the store clerk. Well the chair
leather pulled apart near a seam and I called
the warranty people to see if it could be fixed.
They had me call "one of their authorized repair
centers" to make an appointment to have the chair
looked at. A guy came out & said if it couldn't
be fixed that they would probably replace it.
That was in October, 2004. I called the service
agency in December and January to see what the
status was, and was told they can do nothing until the Max Assurance people approve a repair.
Don't take out the warranties - they are a rip off and just add revenue to the store and don't
guarantee anything. Once there is a problem the
store doesn't even deal with it - they say the
warranty people have to handle it. I do the office supply buying at work and Office Depot is
now getting all our business.

     
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Posted by Lake Lady on 2005-03-28:
I too have experienced the same type of problem. I have been dealing with them since 3/8/05 trying to get my printer repaired or replaced. I keep getting the run around, very poor customer service and of course you have to speak to a different person every time you call. I will never buy another service agreement and I advise everyone to stay clear of "Max Assurance". It is my opinion, my experience that they are not worth the money, or the headache they will give you!!
Posted by Trying to right an OfficeMax Wrong on 2005-04-15:
I agree that the Max Assurance Plan is rip off that is misrepresented by the Office Max Store Managers.

I purchased an additional 2 year Warranty for an HP G85 all in one printer. When I called for service I was told "they were sorry that Office Max misrepresents the warranty terms. They will change the policy in the future. I am taking them to small claims court."
Posted by doughenderson on 2006-10-17:
i work at an officemax store as a member of management... I sell max assurance plans every day... The company who actually supplies the coverage is called NEW... i have seen NEW refuse coverage to customer before but when the customer notifies me about the issue, I contact NEW and usually the issue is resolved... At my store, we make our customers happy no matter what... i suggest that you contact the store that you bought your merchandise from and ask to speak to the store manager or manager on duty... explain the situation to them in a civilized manner without yelling and ask then what they can do for you... If this does not resolve the situation, ask for the contact information for the district manager... if the district manager is any good at their job, they will get you what you need... they do have the ability to refund our money so if they tell you that they can't, they are not being honest...

please let me know if you need anything else...
Posted by crash_kelly on 2008-12-05:
Cancellation: You may cancel this Contract at any time by surrendering it or providing written notice to the retailer at the address where You purchased this Contract You may also cancel this Contract by surrendering it or providding written notice to N.E.W. at the address listed above. This Contract may be canceled by You for any reason. In the event You cancel this Contract within thirty (30) days of receipt of this Contract. You shall receive a full refund of any payments made by You under this Contract. In the event You cancel this Contract after thirty (30) days of receipt of this Contract, You shall receive a pro rata refund of any amount paid based upon elapsed time less an addministrative fee not to exceed ten percent (10%) of the price of this Contract or twenty-five dollars ($25), whichever is less, and less any claims that have been paid or repairs that have been made. We or N.E.W. may not cancel this Contract except for fraud, material misrepresentation or non-payment byYou; or if required to do so by any regulatory authority. If We or N.E.W. cancels this Contract, You shall receive a refund of one hundred percent (100%) of the pro rata unearned portion of the Contract price less any claims which have been paid. We or N.E.W. may not cancel this Contract without providing You with written notice at least thirty (30) days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation. In Alabama, Arkansas, Hawaii, Maryland, Minneesota, Missouri, Nevada, New York, South Carolina, Washington and Wyoming:

If You cancel Your Contract within thirty (30) days of receipt of Your Contract and do not receive a refund or credit within thirty (30) days of receipt of the returned service contract, a ten percent (10%) penalty per month shall be applied to the refund.

Insurance: This is not a contract of insurance. Obligations of the Obligor under this Contract are insured under a service contract reimbursement insurance policy issued by Virginia Surety Company, Inc. In AL, AR, AK, AZ, CT, GA, IL, KY, MO, MT, NH, NC, NY, OH, lX, UT, WA, WI, and WY only: If You have filed a claim in writing under this Contract and the Obligor fails to payor provide service within sixty (60) days of filing such a claim, or if You are otherwise dissattisfied, please submit Your claim in writing and a copy of this Contract and the sales receipt for the Product to Virginia Surety Company, Inc., 175 West Jackson Blvd., Chicago, Illinois 60604, Attention: Service Contract Claims, 1-800-209-6206.
Posted by STEVE1960 on 2009-01-16:
Contact the Consumer Fraud Division of your State's Attorney General's Office
Posted by Failalot on 2009-04-12:
...Ok, so once again O-Max is taking a hit for a different company. Heavens forbid protocol is followed, and people do their jobs. Heavens forbid you should wait as a standard procedure is followed.
HEAVENS FORBID YOU ACTUALLY GET HELP AT ALL!
Geez, if you are really so invested in all this, wy not do your research, and take time to follow the rules like all the rest of us lowly mortals.
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Read this before you shop at OfficeMax!!!
Posted by ThisIsMyHand1e on 10/08/2009
HOUSTON TEXAS -- In my humble opinion, OfficeMax is a miserable place. When you walk in, employees have to be very aware of you. I'm not going to say I work there, but read betlinesween. Its a high pressure job. The store is doing miserably, for some time now (since 2006, when they shut down a bunch of the worst producing stores, to decrease loss). Staples and Office Depot are kicking Office Max's butt. When you come in, on every purchase, or visit, employees are supposed to find out your problem or issue, and pressure you into a sale. Once they have you sold on something, they are supposed to try and get you to buy something more expensive or at least any thing related, like accessories. At that point is all about signing you up for max perks and selling you Max assurance on the product. Most of the time its totally unnecessary and protects you against the things that a decent store would replace without the stupid max assurance. Its a way to make a lot more money, because margins are already so low, and its still not good enough to beat competition. Just letting you know that you should do your research online. Find the product you need, price compare online by googling the specific model of what you need. Once you find a reputable company that sells the specific model you need, order it or go pick it up. You can usually have it delivered for free to a store near you, if its only available online. I avoid OfficeMax like the plague or Kroger. Don't get ;me started. Good luck little customers. May the force be with you and may you be wiser next time. As soon as you go in they probably pressured some guy to go bug you for a sale! No kidding! Business is so slow, I am honestly amazed they are open. I can't believe they haven't pulled a Circuit City yet. Maybe their a shell company. I think they already got busted for fraudulent rebates by the government or IRS. Check it out if you don't believe me. Do I need to say its a horrible cold environment to work for?
     
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Posted by Anonymous on 2009-10-08:
Yeah, Office Max's financials don't let so hot. They've been in the red three out of the last four quarters. I can only imagine that working for a company that's on its way down is not too much fun.

thisIsMyHand1e, You offered up some really good insights. Good review!
Posted by SteveWiginowski on 2009-10-08:
When I worked at Toy's R Us, they wanted us to sell accessories to customers as well as extended warrenties. There is nothing wrong with that. If you don't want them, then you don't buy them. Stores generally want you to buy more from them, not less. If you go in there to buy a printer, then they will push extra ink, paper, and a warrenty. It makes sense.
Posted by Ytropious on 2009-10-08:
I agree that basically every place pushes employees to upsell, it's just part of working in retail. I do know however that there are a lot of places that REALLY hammer the employees to do it, causing a lot of misery. Office Max might be one of those places.
Posted by Anonymous on 2010-01-27:
I work at OfficeMax and rather enjoy it.

Yes, when a customer walks in we are supposed to be aware of them. If we weren't, we'd have customers in here saying "when I walk into OfficeMax nobody even notices me or helps me." Yes we're aware. We're trying to sell stuff... it's our JOB.

I agree with Ken: this is just a disgruntled employee making claims that really hold no water.
Posted by Texas on 2013-07-25:
I work at Office Max and I love my job. I will tell you what we train to do. We greet the customer and find out what brought them into Office Max. We then train our staff to help solve their problem and make sure they leave happy. Yes of course we train our team to sell accessories to computers, tablets, printer and so on. I buy Max Assurance on many of the items I own. I can spend 2.99 on my daughters binders and when the middle of the school year roles around and she has destroyed it I can walk into any Office Max and they replace it for free. They even let me pay 2.99 on the binder I got for free so I can do it with the new binder. So I get away with buying my daughters binders for 2.99. Tell me what store you can go to with a torn up binder that has been drawn all over and ripped up 6 months later and ask for a new one? I have NEVER reprimanded any of my team for not up selling. I teach them the tools to sell and help solve problems for our customers and they run with it. I have worked at several different retail chains through the years and one thing I can honestly say is that my Office Max is very laid back and understanding. Some stores may be ran differently but I have a very low turnover rate because my team is happy.
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READ before you SHOP at OfficeMax
Posted by on 08/21/2011
I have first hand knowledge of the sales tactics. I spent 2 months there and have several friends who work there now. You are trained to sell, no matter what. The manager repeats over and over "expectations" and gives daily quota's to hit.

Maxassurance is the number one priority. You have to hit 3% of your sales. Every computer, printer, shredder, and camera. They even sell them on backpacks. The Maxassurance program is owned by OFFICEMAX. They look for loopholes to NOT cover things. Think about it, they sell it and don't want you to use it. IT's not worth it! Even associates have been denied coverage.
It is so High pressure that you feel guilty selling stuff to people who really can't afford the insurance.

The furniture Insurance is the worst, it covers nothing really. The chair insurance is a joke. It only covers wheels. The mechanism is not covered, which is what usually breaks first.

MAXPERKS- It really isn't what it seems. If you recycle you have to make qualifying purchases to reap your rewards. So read the fine print.

SALES- by they way, as it has been mentioned early, the associates are required to greet you very fast, and take you to the item and place it in your hand. Then they are expected to talk to you, get your name, find out what you are working on, and offer all the items you may need. At times it is very intrusive. It makes it so you can't just shop.

There are other choices, pick a better one....
     
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Posted by Skye on 2011-08-21:
Sounds like a business trying to make money. That's the goal, sell sell sell and sell more. Tell the customer anything to seal the deal.

No matter what, you should ALWAYS read the fine print.
Posted by trmn8r on 2011-08-21:
It has gotten to be like this in a lot of places. As a customer you have to have a thick skin and be ready to be rude or whatever it takes to escape and get the .(#)% out of there.
Posted by Skye on 2011-08-21:
Just say no thank you. Works for me. I refuse to allow anyone to force me into buying something I don't need or want. And if they continue to bother me, I tell them to stop and please let me shop in peace, or I'll go elsewhere. I'm polite but firm. As they say, don't mistake my kindness for weakness. I know they are trying to make a sale to reach quota's, but I also know they cannot force a customer to do anything.

It takes thick skin and a body guard for some people trm.
Posted by SteveWiginowski on 2011-08-22:
The thing about the sales makes sense. If I am going to a place, I would like to make one trip instead of multiple trips. When I worked at Toy's R Us, upselling may have felt wrong, but it made sense.

Someone is buying a bike, I would then suggest they buy a helmet, pads, a light, and things like that. Customers don't often think about those secondary items that they may want/need when making a purchase.

If I were at OfficeMax buying a printer, I wouldn't think about buying paper, extra ink, or anything like that initially.
Posted by Anonymous on 2011-11-22:
I agree with this review for the most part. It is a high-pressure situation for associates. I was on the management team at my OfficeMax, and yes, we pressured our associates to make sales. What a lot of associates don't realize is that we, as managers are under intense pressure from their bosses, and on up the ladder, to make the company profitable.

I've found that most associates get upset about the way the company is run because they want to have an easy job, and, truth be told, retail isn't just about pointing people at products, it's about sales.

That being said, it was a bit of a miserable experience for me working for the company, but I just don't think I'm built for retail. I imagine it would be like this wherever you are.

When it comes to the MaxAssurance, you have to read the fine print. They don't look for loopholes, they just have very specific terms to being able to utilize the service, and if the associates don't explain it properly, or understand it themselves, it's going to create friction when it doesn't work as expected.
Posted by Josh on 2012-03-29:
I don't know where you guys are coming from on MaxAssurance. I have always gotten my money out of it. I have had 3 laptops that all used it, a printer that used, a shredder that COULD have used it if I got it and 2 chairs that used it. From what I was told and have experienced it just gives the store extra overhead to be able to cover long-term problems that are in the scope of the warranty. Read what it does and doesn't cover. There aren't "loopholes" It is in the back of the brochure in black and white.
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MaxAssurance/Protection Plan
Posted by Mike_believes on 08/27/2009
SUNRISE -- I really wish that I could use names so that I can say how great this kid was; but alas I can't.

I was in the market for a new computer. I decided on buying HP because it was highly recommended. I went to my local computer stores which are Staples, Office Depot, Best Buy, Office Max, and CompUsa. I was doing research to see what were the best deals for my hard-earned dollar, I had all the ads that come in the paper with me as I went to the different stores shopping around talking to the sales folk. As I'm shopping I'm also trying to gauge how trustworthy these people are because you know they are going to try to sell you all this other junk you don't need or want. I learned this very quickly because the sales man(mid 30s this guy thought he was a friend to me calling me 'bud') took one minute to sell me a computer and an extra thirty to sell me all this other stuff I did not need. I had to be prepared so I made a list with the things I was going to purchase which were the laptop, a wireless mouse, Microsoft word, a laptop desk, and a laptop case; now you know when I'm telling the people helping me that I'm only purchasing the things on my list they are not very happy because they had a different agenda.

I end up between Best Buy and Office Max; Best Buy is not really pushy and they had the best price on the HP but the guy at Office Max was great and very trustworthy and the computer they had in Office Max was only 20 more dollars which didn't hurt my pocket much. As I'm speaking to the guy in Office Max he is telling me that he was recently hired, we keep talking and he is showing me tips and tricks to find out what computer is best for me and how I could make my decision easier when I was ready. He hands me a sheet that has all these discounts on different things that you could buy when you get a laptop/netbook/desktop; he also hands me the brochure of the Protection Plan where he wrote his info since he didn't have a business card and he told me to take a look at it while I decided where I was going to make my purchase. I gathered all my things from the different stores; I chose to take my business to Office Max. I arrive at the store Friday morning (this happened during the course of a week) with my wife this time because she surprised me in the morning saying she was going to buy the computer and other things for my birthday. As I said before I arrived at the store and there was the guy I had spoken to before, he was on the register this time he acknowledged me when I came in the store with a wave and then I guess he called someone to go help me out by the computers and since I had spoken to him and he knew my story I asked if he could help me. He came over and asked me if I had decided where I was going to purchase the machine and I told him that because of him I would purchase it in Office Max. He was very glad that we had chosen his store and thanked us for our business, he proceeded to go over the things we had discussed that I would be buying. He explained the MaxAssurance or Protection Plan to us and we politely declined seeing as how we had never used the ones we purchased before.

Anyway that computer came out to be 599.99 and the extras were about another 400 dollars something he explained was completely normal on a computer purchase; we bought a printer which had a discount with the black ink, we bought Office Home and Student, a Targus case, Targus Chill Mat, antivirus, a wireless mouse, and a router so we could have wireless internet at home. Again he reiterated the importance of being covered under the plan stating that spending a little bit more would make our purchase last longer and give us peace of mind, and again we declined.

I was very happy with my purchase for exactly 23 days and then it just stop working. I call HP because the computer is still obviously in the warranty period and they tell me they can't diagnose the laptop via internet since the machine is not working correctly. I have to send it in to them but I decided to go to Best Buy and have them diagnose the problem and save myself the headache of shipping the machine anywhere; that diagnostic cost me a pretty penny. Best Buy told me how much it would cost to fix the computer and I nearly blew a gasket because the computer was not even a month old at this point; I asked the guy if HP would cover it and he said that most likely it would not be covered because it was just one of those things that didn't fall within the manufacturers warranty.

Long story short I had to send the computer in to make sure there was nothing they could do about the computer and this is the 20th day that I'm without my pc, it is incredible how things happen. I emailed the guy to tell him how the computer was doing the first week I had it and thanking him for his help, he replied back letting me know that he was glad everything was going well and when I told him a week later that the computer was damaged he said he wished he could do more for me but that the store policy couldn't be broken and that he wished we had been able to buy the MaxAssurance plan for the computer when we bought it and he wished me luck. He also turned me on to this website so that I may let other people know that it is possible that a computer might get damaged or crash and to tell you to BUY THE PLAN AND BE WORRY FREE, IF ANYTHING GOES WRONG OFFICEMAX HAS YOUR BACK AND YOU WON'T HAVE TO FEND FOR YOURSELF.

-Mike

P.S. If you are in Sunrise and you need a computer talk to the Technology Specialist or the Electronics Manager in that store and he will take care of you.


***Update 09/05***

HP got back to me, the damage is not covered by the limited warranty. I will have to pay for repair out of pocket. According to them the computer was damaged due to an electrical surge/spike, which damaged some of the internal components of the machine.


     
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Posted by DebtorBasher on 2009-08-27:
Great review...sometimes it is better that you can't give the person's name on here because most people will think you are that person or a relative of them trying to boost up some brownie points. But, it's always good to let the person's manager know when one of their employee's have done a great job. A letter to them is even better because it will go into their employee's file for consideration at the time of their annual review and those letter speaks volumes for the employee!
Posted by disgruntled on 2009-09-03:
Thank you for your review but I think you did the right thing by not purchasing extended warranty. After 34 years of employment with Hewlett Packard and having had recent issues with my own HP computer. After reading other reviews about HP Customer Service I think your mistake (and my mistake) was to have purchased Hewlett Packard in the first place. Fixing a problem with a computer is not normally a problem, getting somebody within HP Customer Service to do anything for you (or even care) is a major problem. You should not have to pay anybody for fixing your computer since it's so new but it sounds like that will not happen. Good luck !
Posted by French on 2010-09-14:
What the employee was selling him was NOT some flashy extended warranty with all these bells and whistles, but a protection plan, which are 2 very different things. The protection provides the customer peace of mind that no matter what happens, such as quitting on you after 23 days, you will be protected and you WILL get a full refund. Most manufacturers put just a 90 day limited warranty on their laptops that only cover hard drive failure, cd drive failure, and maybe some internal software problems, but beyond that they won't cover accidental damage or wear-and-tear. If something does happen, the manufacturer will find any way to make the problem user-error, which they tend not to cover. If you're willing to pay a little extra, in this case $150 for 3 year protection or even just $100 for 2 years, that covers anything and everything. You won't have to pay more just have someone look at it and then get charged even more for them to fix it. It's just 1 flat rate you pay at the time of purchase and you're covered. Before that 3 years is up and you want a new laptop, you return it, get your money back, credit that towards your new laptop and pay the difference of $150 or $100 for a few more years of coverage. Don't just throw it away after it breaks. That's $600 you can have back! That means you don't have to spend another $600 out of pocket on a new laptop. Yes, I realize your on a budget, but, if you're willing to a pay a little extra to protect your investment it's worth it.
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Office Max Assurance not honoring warranty
Posted by Tidedoc on 10/02/2007
GADSDEN, ALABAMA -- I purchased a $1400 laptop computer with the Office Max Assurance "warranty": the warranty specifically states that I have coverage from "humidity damage" but not they are saying they do not cover humidity damage anymore, and anyway my damage is not from "humidity" but something was spilled on the computer (not-never happened). I would not purchase a pencil from Office Max and NEVER buy their warranty: I should have know because Compaq called me two days later and warned me not to buy that Office Max Assurance Warranty: they told me that Office Max would not honor the warranty and they were right. Lesson learned: run-run fast and far away from Office Max!!

I'm not sure that there is not a class action suit here: I was told by the office max warranty rep "well, you live in the "dark, dank, humid southeastern United States and we have stopped covering damage from humidity" even though on my brochure I have the sentence that "environment factors such as heat and humidity are covered."

I bet I'm not the only person this has happened to with Office Max "Warranty Assurance."


     
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Posted by Anonymous on 2007-10-02:
Unless you have your laptop next to a humidifier (at full blast), how did it get so wet that it fried your laptop.
Posted by moneybags on 2007-10-02:
Shame on them! I live in more humid Mobile and bought my Gateway laptop from Office Depot. I have never had a lick of trouble with humidity damage. Do you have additional computer/electronic coverage on your homeowner policy?
Posted by Anonymous on 2007-10-02:
Another laptop horror story !
Did you take a shower with it ?
Good luck.
<;O)
Posted by BBast on 2007-11-24:
note to self" ELECTRONICS CAN NOT BE USED IN THE RAIN "
Posted by BBast on 2007-11-24:
note to tidedoc " WARRANTIES DO NOT REPAIR STUPID "
Posted by petranella on 2007-12-08:
I work for OfficeMax. You should call our Corp. office. I know they will help you. That is wrong. The max assurance plan does cover accidental damage
Posted by Josh372 on 2008-01-29:
So if the problem wasn't from humidity, why did you say it was? Just tell em you spilled something on it, course its probably too late now. BBast has a point here.
Posted by crash_kelly on 2008-12-05:
Cancellation: You may cancel this Contract at any time by surrendering it or providing written notice to the retailer at the address where You purchased this Contract You may also cancel this Contract by surrendering it or providding written notice to N.E.W. at the address listed above. This Contract may be canceled by You for any reason. In the event You cancel this Contract within thirty (30) days of receipt of this Contract. You shall receive a full refund of any payments made by You under this Contract. In the event You cancel this Contract after thirty (30) days of receipt of this Contract, You shall receive a pro rata refund of any amount paid based upon elapsed time less an addministrative fee not to exceed ten percent (10%) of the price of this Contract or twenty-five dollars ($25), whichever is less, and less any claims that have been paid or repairs that have been made. We or N.E.W. may not cancel this Contract except for fraud, material misrepresentation or non-payment byYou; or if required to do so by any regulatory authority. If We or N.E.W. cancels this Contract, You shall receive a refund of one hundred percent (100%) of the pro rata unearned portion of the Contract price less any claims which have been paid. We or N.E.W. may not cancel this Contract without providing You with written notice at least thirty (30) days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation. In Alabama, Arkansas, Hawaii, Maryland, Minneesota, Missouri, Nevada, New York, South Carolina, Washington and Wyoming:

If You cancel Your Contract within thirty (30) days of receipt of Your Contract and do not receive a refund or credit within thirty (30) days of receipt of the returned service contract, a ten percent (10%) penalty per month shall be applied to the refund.

Insurance: This is not a contract of insurance. Obligations of the Obligor under this Contract are insured under a service contract reimbursement insurance policy issued by Virginia Surety Company, Inc. In AL, AR, AK, AZ, CT, GA, IL, KY, MO, MT, NH, NC, NY, OH, lX, UT, WA, WI, and WY only: If You have filed a claim in writing under this Contract and the Obligor fails to payor provide service within sixty (60) days of filing such a claim, or if You are otherwise dissattisfied, please submit Your claim in writing and a copy of this Contract and the sales receipt for the Product to Virginia Surety Company, Inc., 175 West Jackson Blvd., Chicago, Illinois 60604, Attention: Service Contract Claims, 1-800-209-6206.
Posted by Failalot on 2009-04-12:
AHAHAHAHAHAAAA!!! Warranty does not cover stupid!!!! LMAO!!! So true! BBast; I love you, marry me.
But seriously, I feel like I've stted this a gazillion times tonight, but heck, I'll say it again.
"Oh great and omnipotent consumer, come down from thine shining holy clouds, grace us with thine presence, and do please allow us to shower thine arse with kisses from our unworthy lips."

LOL! jk
The universe caters to none. Get over yourself. No one wants to throw money away, not me, not you, and not Office Max.
Posted by ubee12 on 2009-10-30:
Nobody wants to lose money however, don't make a promise or sell an extended warranty unless you intend to honor it. A company's reputaion is soley based on their word. I'm having the same problem with them. Their website says repair or replace but they aren't willing to do anything except refund my money. I don't want a refund, a refund isn't a replacement it is a trade in lue of. I paid the extra money for a repair or replacement if the item fails. I didn't pay the extra to be told here's your money back go buy a new one. A new one from them mind you, not a new from anywhere. So, it really isn't a refund at all because it is a gift card. Why aren't they just sending me a new one from their store or warehouse? HUM! It's trickery, this way the get the money you paid for the warranty plus the difference between the amount you paid and the cost of the new machine. Since computers are obsolete so quickly the item you purchased will be discontinued. Making you purchase the current models. I fully intend to call Office Max's Home Office. Don't make Promises you cann't deliver! This is why people purchase stuff from the manufacturer and not retail stores. Customer Service is why businesses go under.
Posted by DAnna Sviridova on 2012-02-03:
I tried to extend my insurance during my "free" 30 day warranty extension. Sorry they said...I needed to buy more coverage because the thirty day extension does not apply to me for some reason.

Shame on Office Max for the consumer rip off. Last dollar I ever spend there.
Posted by suan on 2012-08-30:
my husband gave me a nice Hp laptop fpr Xmas 2 years ago. He also purchased a 3-year extend-warranty Plan at the same time. The Inside Power-source went out on it about 3 weeks ago. We brought it into Office max and they told us we'd have to call Max Assurance fo rthe problem. Been getting a Run-Around from them also for the past 2 weeks and were told they'd email us a Free-Postage Label for our Laptop to send back for repairs...Never received that after 4 attempts of re-contacting them via-phine and internet. I even contacted the Corporate Office there. So we are trying yrt for some kind of response from them...we are not ready to give up on the price we paid for the 3-year warranty yet!!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Warranty a Rip Off
Posted by Dwtousignant on 08/16/2013
MADISON, WISCONSIN -- Never buy this warranty, it is a rip off and covers nothing. They will “fix” your computer, but send it back broken in other parts.

Problem Summary (more in the Details)
-It took around 3 weeks to get fixed
-Had to spend another $155 just to get the proper extra things they needed to turn in
-Computer came back and battery was broken (another $90 to replace)
-When I called to complain, they told me it was my fault and there was nothing I can do
-Still have a broken computer, which takes forever to start up, and have to pay more money to replace a battery that I did not break

Details:
Bought this warranty less than 2 years ago, and my laptop broke recently (laptop was around 550 and the warranty was another 140).

Instead of fixing it in store, they made me call some help line. That help line said I had to send the computer in to some place. So I had to wait 2 days to get a box to send it in.
Then the box came, and then the slip told me I had to send in a recovery disk. So since Office Max never sold me that I had to call Sony and wait 6 days for that to come (and pay 70 dollars). During that time, I tried to get my hard drive extracted. When I went to Office Max, they said that they could do it for 50 dollars and I had to buy a hard drive case from them for another 35 dollars.

Finally I was able to send the laptop in. It took around 8 business days to fix it, which is a bit long, but what else could you expect from a warranty like this?

When the laptop came back, I turned it on, and it started up, which was the first positive of this experience. Then I logged into windows, and it took 15 minutes to actually log in (more than 15 times normal length before it went in). Once logged in, a warning popped up saying the battery was broken or the wrong battery. The battery was not broken when I sent it in (still had 4 plus hours of battery life left).

I called again to complain about the long login times and the battery issue. Instead of being helpful, they told me my warranty does not cover this and there is nothing they can do. It is my fault I cannot prove the battery works, so they will not replace it. Basically they are leaving me out in the cold, even though I did not do anything wrong. I am not sure I want to spend another 90 dollars for a battery, when the computer could break at anytime again.

I will never buy another product from Office Max, and I hope you don’t as well. You will probably get screwed out of around $800 dollars just like me.
     
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Posted by cmthru on 2013-08-16:
I wonder why they asked for a recovery disk. Most every laptop and desktop sold within the last 5 years (including Sony) have a recovery partition as part of the drive. Any shop worth its salt will have recovery disks for all manufacturers.

You say it's still slow to start. That's usually not the drive but software related. The shop did not do its job at all.

Take the laptop to a local repair facility, not a big box store, have them diagnose the problem and give you an estimate. You will have to pay for them to fix it.
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Officemax Maxassurance is a Scam - Buyers Beware!
Posted by PissedatOfficemax on 07/30/2010
ASHBURN, VIRGINIA -- I bought an office chair in August of 2007, though it was a clearance item, the clerk advised me to get an extended warranty policy to cover ANY issues with the chair including rips, peeling, sctratches, etc. whether or not caused by the consumer, and if Officemax does not have the exact same model in stock, the replacement model would be issued. It was a "3-year" coverage from Maxassurance by a company called NEW for $9.99.

Well it's almost 3 years, I have the receipt, I go to the store, they cannot find it in the system and tell me to call this Maxassurance, I call and tell them my chair pads have since collapsed & the leather is peeling everywhere. They said the warranty only covers Casters & Seam separations. I get a current copy of their policy and start naming the coverages, they said that was only effective January of 2008.

This is a scam that needs to stop. It should be illegal to sell these services under a false pretense to consumers. I'm sure they are making millions of $$ scamming ordinary people all over the country.

Buyers Beware!!!
     
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Posted by Anonymous on 2010-07-30:
Ive learned that most extended warranties are just a bunch of BS. Its pointless. I never purchase extended warranties on anything. I feel that the product shouldnt need it, if its a good product, and if something went wrong, you're better off contacting the manufacterer
Posted by LazerPhreak on 2010-09-15:
Unfortunately, manufacturer warranties are a joke. I find it easier to sum it up with "If it's broke when you take it out of the box, you can get it replaced. Otherwise, good luck" Max Assurance has always been good to me. However, like any contracted service, get a copy of the contract and keep it with the receipt. I hate to say it, but not every salesman is the smartest kid on the block. It is not offensive to ask them to prove what they promise with something in writing. Replacement / Service plans will protect anyone's budget when their product fails. Just make sure you read the contract. You wouldn't just walk into a bank and sign a mortgage without looking at it would you?
Posted by Jace on 2011-11-02:
I hate to say it but that associate lied to you. I have worked at OMX since 2007. The Chair warranties are service plans meaning they will attempt to fix it. So if the chair arm broke they would send you a new arm. But if it cant be fixed it will be replaced meaning they will send you the amount you paid for the chair with tax on a gift card. They dont issue you a new model chair they send you a gift card and for the chair warranties they lie when they say it covers accidental damage its just normal wear and tear seam separation and broken casters. So if the material just ripped they probably would not cover it Officemax in my opinion sucks
Posted by Steve on 2013-06-02:
I had a great experience with them.

I registered my chair on their Maxassurance website. I never once had to even talk to a person when I made my claim. I put in the details of what happened to the chair, submitted the page and it told me great news it qualified and within a week I got a gift card for 89.99(Because I opted for that vs a check) and still got to keep the old worn chair.

A logitech mouse I bought from them as well with a replacement plan was also painless for me. In that instance, I took it into the store with my receipt and they literally let me swap it out with the same product, no trying to look me up in the system since I had my receipt, and I bought another replacment plan on the new one for $3. Can't beat a new mouse every year or so for $3.
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Warranty
Posted by Bone24 on 03/23/2010
I was trying to search for the OfficeMax Assurance page because I forgot what it was and came across a review on here regarding this warranty plan. It was from a worker saying that the plan is a rip off. I will have to definitely disagree, or at least say it depends on what it's for. Just like any insurance in life (except for life insurance) you may "never use it" but it's still good to have. In my case I purchased a printer at a fairly high price and purchased this plan. Through the year I had several problems with the printer, and used the manufacturers warranty to settle it. Well I continued to have problems with the printer and then the refurbished one they sent me.

Finally I decided to use the MaxAssurance plan and was able to get a new printer after a year and a half. In my eyes it's a great deal, I essentially was able to get a printer for $30 Well, actually $50 after packaging because the only downside is that you can not replace your product directly with OfficeMax, you have to mail it.

However, they do pay the postage, which I imagine is pretty high. So overall, great plan to purchase with any major purchase there!

     
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Posted by eachmorning on 2010-05-15:
Important thing that many people get hung up on is that the warranty you purchase with an item is for that specific item only. If you purchase a 3 year warranty on an XYZ printer, then you use this warranty to have the printer replaced free of charge, the warranty has been used and is now null and void. It doesn't carry over to the next product until the time runs out.
Keep in mind that there are a lot of store "policies", but that the store manager has the ability to take action depending on the situation. If there is a problem with a product and you're a couple days past the 14-day or 30-day limit, manager can still make return based on situation. Same with if you have problem with the product several months down the road. I've seen managers willing to do a special deal replace an item on-the-spot if customer willing to purchase a new warranty on the new product (saves customer from having to deal with 3rd party). Trying to make customer happy and keep them coming back. Special deal not required, and won't happen every time. But all deals with the individual situation. Now if the customer comes in with an "I'm busier than you, I'm more important than you, you're going to give me what I want and maybe more", then manager will probably go by the book and you'll be playing phone tag with the manufacturer or 3rd party warranty or whoever.
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Office Max - Max Assurance a total Scam
Posted by GorillaGlass on 01/22/2010
PHOENIX, ARIZONA -- I purchased a Laser Jet N2727nf all-in-one from Office Max on 1/27/08 for $599. Got talked into the replacement plan by one of the reps for $129. I was told that if I ever have a problem, I can bring back to store and they will replace with an equivalent model. This isn't the case. Office Max referred me to the company that handles the warranties. I was immediately asked if my unit was plugged into a power strip. When I answered yes, the tech said that the strip probably burned out my mother board and that the fact that I used a power strip most likely voided my warranty. He said that if I would have read the manual I would know this. Just finished reading the manual from cover-to-cover. No mention of this anywhere. Now the question is, is my time worth the effort to make Office Max fix my problem? Probably not, but I can assure you Office Max won't be getting any more of my business dollars.
     
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Posted by Anonymous on 2010-01-26:
The catch is, MaxPerks isn't a scam. Employees are misinformed that this is a "bring it in and we'll replace it" policy. In fact, it is a warranty through a 3rd party called NEW. Warranty claims have to be done through them.
Posted by Anonymous on 2010-01-26:
You can't retract your statement and say that it wasn't on a power strip?
Posted by tnchuck100 on 2010-01-26:
"tech said that the strip probably burned out my mother board"

The "tech" is an idiot. The use of power strips with computers is very common. Most contain surge suppression. A beneficial thing. This outfit was just looking for a way out. That makes them a scam.
Posted by PepperElf on 2010-01-26:
i've never heard of a power strip voiding a warranty

read your warranty carefully


but that just sounds weird.
Posted by Anonymous on 2010-01-26:
Good point Chuck.
Posted by Slimjim on 2010-01-26:
I was thinking the same thing Chuck. Power strips usually ARE surge protectors. You would more likely be called out of voiding the warranty for NOT using one to protect a computer and accessories.
That, and the fact it is nowhere in the manual as this "tech" claims, is why I would say definitely push them hard to fix or replace this unit.
Posted by PepperElf on 2010-01-26:
the only time i've seen power strips fail was when some of my coworkers on my last ship tried using theirs in australia, not realizing the power was 220. poor little power strips burned up.

their laptops however were fine, cos they were designed to handle a much wider range of voltages.
though a prong adapter was required.
Posted by PuffDuke on 2010-03-09:
Just to inform you, laser printers are to be plugged directly into the wall and not a power strip or battery backup because it can and will damage the unit and the warranties have worked for me but still something could've been worked out and hopefully did for you.
Posted by Anonymous on 2010-03-09:
PuffDuke, BA. How true.

Posted by eachmorning on 2010-05-15:
First of all, I would have gone to the manufaturers website and checked to see if this was an ongoing problem with your specific printer model. I would then have emailed the crap out of them and let them know that they owe me a new printer.
Second, I would go to the Officemax website and scroll to the bottom to the Customer Service website. I would let them know that the associates are promising the world just to sell MaxAssurance warranties, and that regardless this is the problem you're having and you want it fixed. Heck, each store also has the email and phone of reps for their printers and could have made an effort to help you that way, too.
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Assurance Plan on office furniture
Posted by Jonnypops on 11/24/2009
I also bought an extended service plan on a EZ Chair for my office. The service plan was explained to me as covering the frame which was a complete lie by the sales person as it only covered casters, etc. I would not have bought the plan if presented correctly and that is my beef with Office Max. Either properly instruct your salespeople in what they are selling or don't sell it!
     
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Posted by JR in Orlando on 2009-11-24:
The OfficeMax furniture web site states it covers as to chairs:

Broken casters, wheels and other moving parts;
Normal wear and tear to upholstery, including seam separation

Perhaps the manufacturer's warranty covers any defects in the workmanship or material related to the frame. Why and where did the frame break? Was it tilted too far back or too the sides, or was too much weight put in it? That seems pretty unusual to have happen.
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