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MaxPerks Ink/Toner Recycling Reward Program a SCAM
Posted by PostTornadoSilence on 04/08/2010
Office Max in Sanford, FL, located on SR-46.
Office Max in Sanford, FL, located on SR-46.
SANFORD, FLORIDA -- Before explaining how the ink and toner cartridge recycling program is a scam, I need to share a terrible customer service experience with OfficeMax:

I had been a casual shopper at OfficeMax for over a decade, and a few years ago I decided to join the MaxPerks rewards program so that I can take advantage of the fact that I have many empty toner cartridges from the company I work for. The ink/toner recycling program set up by OfficeMax allowed you to bring in up to 10 cartridges per week, and you would get $3.00 in store credit for each cartridge. Doing this, I was able to earn between $60.00 and $120.00 in store credit per month, depending on the number of cartridges I had to bring in. I chose to spend $120 of it on office furniture, some supplies, and other small things. I used another $250 on a new HP printer/scanner. I continued saving my rewards, and in December of 2009 I decided to use them to buy a new desktop computer, valued at $700.

I printed each month's statement (which was what you needed to do to have something to give to the clerk showing your reward member number and that month's card number for entry as store credit). I walked into the store with about 8 of these sheets of paper, walked to the computer, took my computer to the register and had the clerk ring it up. The young lady at the counter was being watched by the assistant manager, and he seemed to notice I was carrying a handful of MaxPerks Rewards statements to use with this big ticket item. He took over the register and said, in a very fake-cheerful voice, "And are you going to be using cash, or credit to pay for this today?", very obviously making it clear he was excluding other forms of payment, such as what I held in my hand.

I placed the papers on the counter and said "Neither; I'll be paying with my store credit from my MaxPerks account." He immediately shook his head and spoke in a condescending voice, saying "You can't pay for this with those rewards." I asked why I couldn't, as a prior phone conversation with a member of the MaxPerks customer service confirmed that I would be able to use them on ANY item in the store, as it literally is store credit with a one-year expiration. He insisted that I can use it for only smaller items (he did not define what price was considered the maximum for a "small" item). I asked to speak to his manager, who I was sure would calmly put this guy in his place and apologize for the confusion, and finish the transaction so I could be on my way.

I was wrong. The store manager (Dan) began with a demeaning tone of voice, hostile look and defensive body language. He told me that I could not use my rewards for a computer. I asked why I couldn't, and he never gave me a direct answer--only stated that "Regional wouldn't allow it", and that they had discussed this very issue at a recent meeting. I reminded him that the OfficeMax website clearly states that I can use my MaxPerks rewards on any item in the store, same as store credit, and can use any number of months' rewards together on the same purchase as long as they have not gone over their 1-year expiry date. He said I must not have read it right. I told him that I had spoken to a member of the MaxPerks customer service earlier who had confirmed I would not have any problems using my rewards to buy a new $700 computer from the store, and he said she must have misunderstood me.

Dan proceeded to get louder and verbally abusive after I told him that it would be ethically and legally wrong for a company to promise one thing and then have a store manager deny the customer this promise. He said "You're not a 'CUSTOMER'! All I ever see you in here for is to bring us empty toner cartridges! You never buy anything...you're not a customer!" His voice was not quite a shout, but definitely a yell--everyone in the store who was within eyesight was watching, customers and employees alike. I then reminded him in a calm voice that I was just in last week to buy DVD cases and the week before to buy envelopes and bubble-wrap, and that he himself has manned the register on several of my recent purchases.

I told him I will get on the cell phone with the MaxPerks customer service so that they could speak to him. Dan said "Fine! You do that!", apparently confident that he was genuinely correct. As I was on the phone with a woman in customer service, the assistant manager got on the store phone and was hunched over it, making furtive glances back at me, presumably speaking to someone within OfficeMax upper-management regarding the situation. Dan had gone back to stocking shelves.

The customer service woman pulled up my information and confirmed that I was indeed right and should be able to use all of my rewards that day and go home with a new $700 computer. She implied, but did not say, that possibly the manager did not want to lose a big ticket item on the store's books to a store credit purchase as it would not reflect as positively as if it was bought with cash or credit card.

She was willing to speak with Dan, so I approached him and he stood up and said "So, did you get that all straightened out?", as if he seriously thought I had just been corrected by customer service. I told him "Yes, and she wants to speak to you to tell you what she told me."

He then spoke to her briefly, handed back the phone, and said she was misinformed and he will still not do it. She told me that the only thing she could do at this point was to send an email to the Regional Director (who the manager had said would agree strongly with him). All I could do at this point was thank her. She said he would likely get back to me on Monday or Tuesday, as it was Saturday and he was not in the office.

I told Dan that I will be back on Monday or Tuesday, whenever the Regional Manager called me to tell me I was legit and that he (Dan) was incorrect. The manager laughed me off. I went home without the computer, and roughly 1 hour later, I got a phone call from the Regional Manager. He told me he was aware of the entire situation and apologized for the confusion, and that I could head back to the store and use my store credit as I had planned. I told him that I would like the store manager to apologize, as he was the one who offended me, not the Regional Manager, but when I got there 15 minutes later, the employees said he left for the day.

I asked to speak to the same assistant manager who was rude to me, but the girl at the counter said he was elsewhere in the store, but didn't know where. I paid for my computer with the rewards cards I had saved, and as I walked out of the store, I saw the assistant manager come out of the back room directly behind where the clerk stood. I waved and smiled, and he just looked at me with undisguised anger. Nice.

I used my left over rewards on a new digital camera, and now that they have changed their program rules for recycling empty cartridges, and after seeing that Dan is still employed there, I will never bring my empties there OR shop there, ever again.

The same program I used has been changed drastically starting in 2010, probably because people like myself were using the program to it's full potential, and the marketing people may not have foreseen this as a possibility. They handed out small fliers at the register to let people know of the change. The flier itself is a copy of the info about the change found on the website at the time. I'm a writer, and can tell you that the wording was intentionally made extremely vague and confusing, enough so that even the customer service representative I spoke to couldn't explain the changes to me. After the first month, however, I looked at my statement in February to see what the changes meant. Basically, the rewards last only 90 days now, not a year. That's not a big deal. But apparently you need to spend actual money on items in the store and show your Rewards Card to have it applied, and an equal amount will then become available out of the store credit amount you earn with returning empty cartridges. I had brought them 40 cartridges in January, which should have given me $120 in store credit for that month. But because I only spent 30-some bucks on items using cash, only $36 of my $120 appears to be usable, and yet even still I cannot get the website to allow me to print a statement for me to use even that small amount.

Bottom line: OfficeMax is not doing the recycling program to help the environment, or to offer rewards to customers, or anything other than to profit. Each of their empty cartridges are sent to a warehouse where they can then send them in bulk to companies that refill these toner cartridges with generic toner (a common practice, as generic toner is much cheaper). Those companies can pay anywhere from $4 to $15 for each of these empties because they can sell a refilled cartridge for anywhere from $10 to $200. So there is indeed a profit to be made by OfficeMax--they just don't want to share it with the customers anymore.

I am taking my empties--and my business--elsewhere. Staples only allows 10 returned cartridges per month, but they give you $3 each in store credit that you can actually spend without having to worry about buying crap with cash to "open up" an equal amount of those saved rewards.

The Sanford store sucks, and the only thing I found pleasant about it was one great employee named Amy who was always kind and friendly--she rocks. The other employees are either apathetic, tired, bored, uninformed, rude, or like the assistant manager and store manager, extremely unfit for any type of employment dealing with other humans.

I'd recommend going to CompUSA for your office supply needs, and especially for computers. Best prices, awesome sales, and friendly, informed staff.

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Posted by MDSasquatch on 2010-04-08:
Great review! My wife is a teacher and signed up for some teacher perk they have there; after the first time she used it, I told her to throw it away and we never went back.
Posted by Anonymous on 2010-04-14:
I'm not going to deny that you had a terrible experience with a manager at Office Max. However, it should be noted that at the bottom of the reward statement that you brought in it clearly states that only 3 different perks rewards can be used in any single purchase. If you had 8 sheets of paper, that was definitely beyond the 3 allowed.

And yes, there are people out there who legitimately use the system (I'm one of them). But there are those who, quite honestly, abused the heck out of it. As an employee of Office Max, I have had the same gentleman come into my store every week, like clockwork, turning in old, beat-up ink cartridges (HP #88). Looked like he fished them out of the dumpster. When we changed our policy in January of this year, he suddenly stopped using HP 88 because we don't take them anymore and has started bringing in HP 56. There are plenty more like him. There are scammers out there who are definitely making us lose money on the program, and as a company, Office Max has to do what they can to provide a good customer reward program, but at the same time not hemmorage money because people are abusing the system.

I'm not saying you were abusing it. I'm just pointing out how the program works. In this case, I see both you and the manager in the wrong. He shouldn't have treated you like that. You shouldn't have tried to use 8 different months' worth of credits when you could only use 3 in any one purchase, as outlined on the reward statement.
Posted by PostTornadoSilence on 2010-04-15:
To Jabooty: you have a good argument, except for one thing: I had about 8 months worth of statements in my hand in December 2009--before the policy changed for 2010. This is why both customer service phone reps and the regional manger himself agreed I was 100% right. The only wrong done here was by the store manager and the key-carrying associate before him. If this had all taken place in 2010 or later, you'd be correct.
Posted by Retry on 2010-05-13:
Thanks for helping clarify the screwed up Maxperks ... At first I thought "Great" But since I don't have a large company and don't have the need for a lot of office supplies. I find it difficult to "need" the amount I have to purchase with cash in order to get my maxperks off of "pending"... "pending" to me is a big tease... and ticks me off. I thought I could go to the website and print of something that would give me some credit on the next item I needed to get. Now I may look elsewhere to purchase them.
Posted by PostTornadoSilence on 2010-05-14:
Yeah, Office Max used to be the best ink/toner recycling program, and Staples was a distant 2nd. But after January 2010, with the ridiculous changes to their policy, Office Max is at the bottom of the barrel. Just use Staples if you have one nearby. You can only turn in 10 ink cartridges or toner cartridges per month, for a max of $30 each month in store credit, but if you need to recycle more than ten each month you can simply open another Rewards account. You would need to use a different email address, of course, and keep in mind that you cannot combine monthly rewards from one account with another. Also, last time I checked, Staples Rewards money is good for only 3 months, so don't hoard for too long. Hope this helps!
Posted by eachmorning on 2010-05-15:
You should go to the Officemax website, scroll to the bottom, and leave a complaint in the Customer Service link. Also, if they still have it, on the back of your receipt is a web link for a Customer Service Survey. Buast them on the survey as well. I noticed that you included lots of body language specifics and stuff in your post, but no mention about the technicality with you having pre-2010 perks vs the new rules. Part of problem is that Manager and key carriers kept on short leash by corporate where District Manager can promise you the world to make you hapy. Another problem, which Manager should have taken action to check on, is that MaxPerks reps totally separate frome store operations. MaxPerks can give you info, but store needs something in writing and/or go-ahead from Dist Mgr. Then again, Store Manager should have taken you into the office and made the phoe calls to MaxPerks and Dist Mgr and everyone would have been happy.
Posted by cathammer on 2010-06-24:
Staples has now dropped their credit to only $2 per cartridge, with a limit of 10 a month. Not that attractive when you're turning in big, expensive HP toner cartridges that they charge a pantload for when they resell them. The timelag between when they send the credit and the expiration dates on them also means you wind up only able to use two at a time ($40 total now).
Posted by PostTornadoSilence on 2010-06-25:
I agree. I am dissappointed in Staples for this move, but they know there is really nowhere else we can go.
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Office Max "Max Perks" - A problem NOT a perk
Posted by TellGRBill on 10/15/2008
GRAND RAPIDS, MICHIGAN -- Dear XXXXX (MaxPerks customer service person),
I do not consider your response an adequate response to my e-mail. You did not address my issues.


XXXXXXXXXX (MaxPerks customer service person) wrote:
> Dear Valued Customer,
> OfficeMax appreciates receiving both positive and negative comments from customers regarding the loyalty program. We do hope you will continue to enjoy our complete range of office product supplies and services.
> OfficeMax thanks you for the opportunity of servicing your future business and personal supply needs. If we can be of further assistance please do not hesitate to contact us.
> Sincerely,
> XXXXXXX (MaxPerks customer service person)
> OfficeMax
> Customer Service - Email Support - Mentor, OH
> 877-OfficeMax
> Sent: Tuesday, October 14, 2008 7:50 PM
> To: MaxPerks
> Subject: Problem evaluation with the MaxPerks program.
> To Whom it may concern,
> Your new Max Perks program is not representative of the quality administration of your business that I have experienced in the past.
> I think that the MaxPerks program will alienate your customers and send them to your competitors if not changed.
> My first experience with the program was a surprise. I called the store that I usually go to and asked if they still take empty ink cartridges in exchange for printer paper. I was told that they did, with a limit of ten empty cartridges. I drove several miles to the store and was told that I would be given a credit that would be added to a MaxPerks account that I needed to apply for. I was told that as soon as the account was activated I could apply the credit to a purchase. I was told that something would be sent to me in the mail to confirm my acceptance by the MaxPerks program.
> About a month later, after not getting anything from Office Max confirming the credit, I went on-line and found, after calling MaxPerks customer service, that my account was active and that I indeed have a credit. So...today I drove to the same store to finally apply my credit to a purchase of printer paper.
> At the checkout counter I was told that the store couldn't confirm my credit by my presenting the MaxPerks plastic card.
> I was told that I must go back on-line and print out a voucher showing the credit. After expressing some frustration, I was directed to the back of the store where a clerk went on-line for me and was not able to get the needed credit voucher. After several tries and getting help from another clerk, the clerk called the Office Max Central Customer Service Department. This person got my permission for the clerk to go on my account to get the voucher for my purchase.
> After several minutes of trying, and talking to the Office Max central customer service person, I was told that the credit on my account, applied nearly a month ago could not be spent until tomorrow! Also... the credit that was applied today could not be spent for another month.
> I would never have believed that a corporation as large and experienced as Office Max would have such a poor system.
> Bill
> --

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Posted by OMXWORKER on 2009-01-09:
This most simple way to put this is, if you had bothered to read the terms and comditions then you would have clearly seen that the rewards are not givenin the month you turn them in. They are available at the end of the next month. AND also it does state in the terms and conditions the proper procedure for retrieving your rewards. It is not the responsibility of Office Max or employees to baby you through life. Suck it up! and thanks for shopping.
Posted by B in the land of rain and coffee on 2009-02-15:
The max perks system is rather silly, unorganized, and overly complicated, not to mention covered in red tape. But for all of that if you follow the fine print it is possible to spend your rewards (aka get free stuff).

I hope no one takes there frustrations out on the sales associates. They don't design the system and are usually just as frustrated with it as the customers.
Posted by thisIsMyHand1e on 2009-10-08:
Its a joke way to get more money out of you. The company is doing miserable, compared to Staples and Office Depot. I am genuinely surprised they are still in business.
Posted by girls4reading on 2013-07-31:
If you use the max perks program, just make it a followup you need to do. I just found out I lost out on over $100 of rewards, they said they sent me an email for, however, I never received it. I have periodically checked my account. I won't buy the deals they try to pull if I have to do so much follow up. There are way too many office supplie companies out there that would like my business.
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Office Max Did Not Honor Original Max Perks Coupon
Posted by Rayng on 01/19/2009
BALDWIN PARK, CALIFORNIA -- I received a $70 max perks coupon for Quickbooks Pro which is now $99 after $100 off in the circulars. My complaints are twofold:

1. Ashley, the clerk at the register, scanned the software at $129.99 instead of $99.00. Why were her register not updated? The promotion started on Sunday. Today is Monday. There's clearly something amiss here.

2. Ashley did not accept the max perks coupon saying it cannot be combined with promotional products despite the fact that the coupon says otherwise. She is clearly wrong. Her supervisor (Filipino) agreed with her which was the wrong.

This is an obvious example of poor training, and not accepting the coupon even though it was a legitimate original (not reproduced) coupon that conformed to the terms of its usage.

This is a flagrant and outrageous violation of its own promotional policies. After spending thousands with office max even though it is somewhat less convenient and far away, I will stop shopping there. The store tolerates ignorance, poor training, and lack of ethics and responsibility. It is no wonder that when I try to click on your code of ethics on your web site, I receive a “page not found” error. Office Max doesn’t have a valid code of ethics.
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Posted by Failalot on 2009-04-12:
Did the manager go ahead with a price change? That the manager, whose race seems so important to you, came to make sure it all went well should demonstrate to you that they gave two-sh*ts about you, which honestly, I wouldn't. As a retail employee, people like you really steam me! THE CUSTOMER *OMG* IS NOT ALWAYS RIGHT!!! As humans, no one is always correct an impervious to flaw. Frankly, I would trust a manager on store policy a lot more than some whiny bargain hunter. The fact of the matter is, with every sale I've gotten at O-Max, the only coupon-like thing that I've ever found to work with them has been gift-cards. I really do believe you need to blow this out your ass.
You are wrong. Take your business elsewhere and bother someone else.
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Office Max Perks a Rip Off
Posted by Richardkunz on 03/24/2014
MANITOWOC, WISCONSIN -- Our weekly flier for Office Max said, buy $50.00 or more and receive 25 % off of the total sale in Max Perk Dollars (Rewards). When I received my monthly rewards, the 25% rewards was NOT on there. I contacted Office Max Reward department with my complaint and they E Mailed this long list of rules back as to why I was denied the 25%. I had to read the rules twice to discover what part of the rules applied to my buy. Its not very plain, but it seems only the amount of sale in new dollars qualifies for the 25% back in max dollars. The list of rules is endless. I buy at other retailers with rewards in my area and they don't have such a complex set of rules that it takes a lawyer to understand!!

Now this is total DISCRIMINATION to treat the reward money as some kind of fake money. I can take the max rewards and buy $50.00 or more in qualifying products and use one of Office Max's coupons $10.00 off on a $50.00 or more purchase and $10.00 will be taken off of my bill. This works because the discount is given at the cash register and not by Office Max Rewards center that is trying in every way possible to rip the customer off.

It is time for a CLASS ACTION Law Suit for discrimination.
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Office Max Perks
Posted by Renierthompson on 02/02/2012
I am a steady customer at Office Max's South Bay store in Boston, Mass. I spend a ton of money, and their perk program seems to be a fraud only big companies pull off. I'm taking my business to Staples and not do business with scammers at Office Max corporate office.
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Posted by Alain on 2012-02-04:
I've noticed other complaints similar to yours. Anything specific about the perks that you didn't like?
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Office Max Max Perks: They make it as difficult as possible to use
Posted by Kgray7 on 07/20/2011
Max Perks looks good on the outside, but Office Max makes it so difficult to use that I'm sure plenty of people get disgusted and never use their "perks." For example, if you turn in used printer cartridges, you get $3 credited to your Max Perks for each cartridge. But that credit is not automatically loaded to your Max Perks card. To use it, you have to set up a Max Perks online account and then print out a coupon from that site with your credit on it. Then you take the coupon to the store to use it. If you don't use the entire amount, you have to print out another coupon the next time you want to use it.
So you have to make one trip to the store to turn in your cartridges and another one to use the credit.
I found employees at the store I went to in Columbus, Ohio, very rude and condescending about this program when I asked about it. They looked up my account, but could not tell me how much credit I had or give me the credit I already had accrued previously.
I suggest going to another store for office needs. I know I will.
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Posted by Nameless on 2011-07-20:
The only thing the store can do, since you didn't set up the online account, is look up your telephone number to credit your account. Only you can log on and see your balance/purchases. It's not the store's fault that you decided not to follow through on setting up your account.

I've used this program over the years and never had any problems.
Posted by shippo112 on 2012-09-26:
when you acutally sign up for the maxperks program online you have to scroll threw the terms and conditions and check it if you dont then it wont let you proceed with your account
and in those terms and conditions states everything you claim you did not know,maybe you should read the terms and condions
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Office Max Perks is a Scam
Posted by Mbaca16 on 12/19/2010
Hi, I am so upset right now that I will never shop at Office Max again. I am a small home office so when I saw that they had a promotion to get max perks back when purchasing certain items I ordered enough to get $160.00 back in Max Perks awards. on the first 2 calls of me explaining they said they would credit my account. When it did not happen, on the third call she told me I had not entered my account number. I explained that I had logged on with my password before I ordered and they had my max number assoicated with my account. She agreed they had it, but again said she was sorry that I had to actually enter my max number again to get the perks and that there is no way to go back now. She said sorry that it was clear in the terms and conditions. Who reads the fine print??? I told them if they really wanted to honor their promotion they would have placed that information clearly on the 'check out' page. Also I went to their terms and conditions and it is pages and pages of fine print and I still could not find that information. I told them they intentionally hid that important fact in there so they would not have to give me my $160.00. I asked for a supervisor and was give a another representative The second time I asked for her boss and was given a ‘mentor’ She was very rude and kept saying I should have read the fine print. MAX PERKS is a scam. !!

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Better off giving paper
Posted by Retry on 05/13/2010
The Max Perk recycling program is not what I thought it would be. I turned in a total of 20 cartridges. They said they give me $3.00 each in rewards. I now need to do business with them and I checked on the reward status and it says it is "Pending" because I haven't spent $50 or more at Office Max the past month. So they are saying in order for me to get my reward dollars, I have to spend $50 or more, BUT what I need does not equal $50 and so I just LOST my rewards from my ink cartridges... At least when they gave paper reams, I could spend $20 and give them an ink cartridge and walk out with my purchase plus paper... NOW I have to spend more money to hopefully see some reward at all. I previously understood that after I turned in my cartridges, they would give me $60 rewards and I could use them for discounts on purchases no matter what the cost.
They need to clarify things up front or train their employees so they can explain them better... or better yet... just give me 20 reams of paper.
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Posted by Ytropious on 2010-05-13:
That sucks, but at 3 dollars a used cart I would assume they want to make sure it's not like printing free money, you know? If you got 3 dollars a cart and you turned in 20, you have 60 dollars. So if you only have to spend 50 to use your 60...well, does that mean you have to spend at least 60 and in effect not pay anything? I'm confused. Do you have to spend 110 total in order to "spend" at least 50? Where I work your reward certificates have no minimum purchase amount. If you get a 5 dollar certificate you just have to spend at least 5 bucks.
Posted by Anonymous on 2010-05-13:
Here's how the MaxPerks program works with regards to ink recycling:

You get $3 per ink cartridge brought in. In order to "unlock" the reward, you have to have made an equal amount in qualified purchases (basically, anything other than computers or gift cards).

This was done to stop what I like to call "ink scammers" who would bring in 20 cartridges per month and get $60 in merchandise for free. OMax is trying to make money, and they were losing a lot of it to people abusing the system.

MOST people bring in 1 or 2 cartridges at a time and it therefore isn't an issue to spend $3-6 to unlock the reward.
Posted by Weedwhacked on 2010-05-13:
Money is not free anywhere! I'm sure you just didn't read the terms and conditions for their program.
Posted by andbran on 2010-05-14:
i think these reward programs are more trouble than they worth.
Posted by Ytropious on 2010-05-14:
Good info jabooty, makes sense. Gotta spend some to get some.
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Posted by Glenn54 on 05/07/2010
ANY -- I was in an officemax and asked about the recyle program and was told they gave three dollars for empty cartridges returned to them. And you needed to sign up for the card and your money would be placed on the card within 48business hours.
So I drove back to the local store that is 20 miles away from my house and gave them 11 cartridges and was told again the money would be on my account 48 hrs. later. Three days later I called customer service and was told it would be in that night. Well after another two days called again and was told 30 days it would be there.

And the worst thing is that I needed to buy $33.00 of items before my credit would be placed on my card.
I was never told that by any of the store personel nor the first service representative I called three days earlier.

This program is a scam and is false.

They tell you one thing then they do something completly different.

So what they did is take your cartridge and then make you spend money before they give you the money back that you spent. So they get free cartridges to sell to someone else for there refill program.

So then you try to call the corp. phone # and it is all automated and no real person answers that phone.

The corp.# is 630-438-7800

Is this how they run the recyle program. get free cartridges from customers under this program.
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Posted by Anonymous on 2010-05-10:
You have to read your information packet that came with the perks reward card (despite what the cashier may have told you).

The information packet clearly tells you how the perks program works:

Perks are accumulated throughout a calendar month, and the rewards you earn are posted to your account by the 20th of the following month. In other words, you can return up to 20 ink cartridges in the month of May and by the 20th of June you will have $60 on your account, with one catch: you have to have made $60 in qualified purchases (basically anything besides computers and gift cards) to "unlock" the perks you have earned. This measure was put into place to stop the "scammers" from bringing in 20 ink cartridges each month without making any purchases and then using those rewards to make purchases. It did not benefit OfficeMax in any way, so we had to find a way to stop it.

It's not a scam. It's not false. Many people effectively use the program (myself included). The "rules" were changed back in January, and some associates are still confused by them. (Not an excuse, but an explanation)
Posted by eachmorning on 2010-05-15:
There are always MaxPerks brochures in the store for you to read, and you can get more info and manage your account on-line. This type of program is nothing new, and everyone from Ace hardware to Fred Meyer to Safeway to Officemax has them. If you make regular purchases of office supplies, and recycle ink cartridges rather than throw them out, then this program will definitely benefit you.
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Office Max Perks is a Scam
Posted by Dzzz on 02/28/2010
Office Max Perks is a Scam. Purchased a printer for $300 at Office Max and clerk signed me up for Office Max Perks. Received the plastic card with barcode and was told I had receieved a $50 reward for in-store credit. Went back after a few months to purchase new ink cartridges with my Perks card and was told I would have to log in. The store doesn't keep track of the "Rewards". Went back home and logged saw my original purchase and the $50 "Reward". Printed it out and went back to the store. Said they couldn't honor it, because I waited too long and didn't really have any "Rewards". Told the clerk I didn't (and still don't) see any expiration date. Gave me an 866 number to call.

What a bunch of baloney. Logged on to Amazon.com and found the ink cartridges for 40% less than Office Max. Do your self a favor and shop online.
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Posted by eachmorning on 2010-05-15:
Ink cartridges 40% less at Amazon? What about shipping, and better check the brand again.
You should print out the MaxPerks instructions as listed on-line, as well as the total of your MaxPerks rewards. After reviewing the information, contact the store and ask to talk to the manager. Explain the situation to the manager, and let them know that you'll be happy to bring in the documentation, if necessary. Store manager has a rolodwx full of phone numbers, and can easilt call the MaxPerks reps if needed. But store manager can also easily step in and "make it so" and make the adjustments so that you can get the $50 credit for your intended purchase, and if you already made the purchase can easily do a "return" then re-ring your purchase with the appropriate discount.
Posted by BizOwner on 2013-07-18:
I have experienced the same at Office Max with my Perks, which is never in their system. I just shop elsewhere.
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