Office Max - Page 2

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Posted by on
As someone who works at officemax as an associate I can tell you they are a horrible company. I was told that since I have a very high knowledge of computers and technology in general, I'd be on the sales floor to assist people and help them figure out what would best meet their needs. Well its been quite a long time that I've worked there and I have never left the register as promised. The people I work with don't answer when you need help or need an item to be pulled so I am left to tell the customer I can't help them until someone answers. I was declined the position of tech specialist because I lacked experience. So instead of hiring myself or someone with comparable technology knowledge; they hire a woman who previously worked at a pet store and has no knowledge at all of any technology. It's pathetic. Would you rather have someone who is younger but knows what he's talking about when it comes to selling a product? Or a woman who knows absolutely nothing about tech and will call for help literally every time a customer approaches her. The company hates their employees. We get a whopping 5% discount. Big deal. Customers come in everyday with coupons that save more than we can save for working there. They also will sell you a "MaxAssurance" on anything electronic. We are told to sell them at all costs. If I don't meet the quota I am brought in an disciplined. Something about being disciplined by a 45 year old deadbeat high school dropout manager annoys me. It is not my fault a customer doesn't want a crappy service in the first place.

All in all stay away from Office Max and never, ever work there. They're a horrible company who hates they're employees and customers alike.
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jktshff1 on 12/30/2008:
I'll tell you what, I am not a politically correct person in any way, but I think you may take a beating here from Alley, Cherp, MissMarple, DB and some of the others here for even mentioning it was a woman! lol!
cherpep on 12/30/2008:
If they are treating you unfairly, and you don't like your job, I hope you are searching for work elsewhere. It seems to me that they want a different set of qualities in their floor personnel than just simply technical knowledge - people skills and sales experience come to mind. Have you ever asked your manager what specifically you should work on to be moved to the floor? Obviously, they saw something in that 'woman' that you couldn't offer - instead of looking down upon her, perhaps you could figure out why they selected her instead of you, and then work on it.
MRM on 12/30/2008:
I will never work at Office Max, but I sure will shop there.
Anonymous on 12/30/2008:
Ditto what Cherp said.
Failalot on 04/12/2009:
If you don't like it, quit. It's not like you're under contract. I agree with cherpep, rather than b*tching and moaning about how much it sucks, maybe figure out why the situation is as thus. No one is ever a complete victim, and in all honesty, the most pathetic thing about this situation seems to be you.
RAMBO on 11/17/2012:
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Return Policy Not Honored
Posted by on
I ordered a computer cabinet online from OfficeMax on 2/16. The cabinet came in two colors and I decided to exchange it for the other one. On 2/24, I called my local store to confirm that it was in stock as their policy states: "Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location."

1) My local store refused to accept an exchange saying they do not deal with online purchases. This was after my stating their policy and asking them to look at for themselves. (I took names before I left).

2) A call to CS (Susan) said that stores have discretion at returning/exchanging online purchases. Susan's 'supervisor' said that the policy contains the word 'may'. (I have a Master's degree and I know the context of how the word is used in their policy and it is NOT as a contingent).

3) A second 31 minute call to CS, Joy, resulted in her trying to call a second store to see if they would exchange it for me. The store would not because it is a 'clearance' piece. (Lodged a formal complaint through her and requested follow up. Also began return process for the piece)

**The piece I ordered was not listed as clearance either at my store as I viewed the piece on 2/16 at the store before purchasing online. The website does NOT have it listed in their clearance section or on clearance at the product page itself. The piece is not considered 'Max choice' furniture, has not been opened, is not beyond 30 days of purchase.

Their website policy has nothing on it about clearance merchandise or stores being able to have discretion about purchasing.

BUYER BEWARE that OfficeMax does NOT stand behind their own stated return policy.
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jktshff1 on 02/25/2008:
They have a Masters degree, what do you expect?
Sparticus on 02/25/2008:
I would be pissed. Since when are the individual stores in charge of their own customer service? I'm pretty sure each store is not independently owned. I think if you pushed your complaint higher up the chain you would find the store "may" become more flexible with your exchange request.

Trying contacting/faxing a letter to:

ATTN: Sam K. Duncan
63 Shuman Blvd.
Naperville, IL 60563
Phone: 630-438-7800
Fax: 630-864-4422

Sam is the current CEO of Office Max.

Good luck!
asdf223 on 03/20/2008:
worst place to shop is Office Max. All they care about is taking your money regardless of whether you get your product or not. And if you're lucky enough to get it hope that it isn't wrong because their customer service is pitiful.
Dave R on 03/20/2008:
Sorry to hear of your troubles. The OfficeMax is our area is pretty good. I have return a lot of items in the past. I did order some furniturE off the internet that was through them but made by Bush, it was office desk furniture. I decided I didn't want the computer holder that hooks underneath so I returned it. They had a deal that said if I bought 5 items I got an additional 5% off (10% verses 15%). The PCU holder was the 5th item. When I returned it they did not change the pricing on the other 4 items. It took a few weeks, but the credit did show up on my banking statement. I also bought a paper shredder there and got the 12 month warranty for 5 or 6 bucks. I used the schredder for about 3-4 months and it crapped out on me. I took it back and they exchanged it, no problems. I also bought a refrigerator, one of those under the desk ones. It was on sale as they were no longer going to carry it. When I took it to my office and plugged it in, the thing sounded like a machine gun. Something inside was broken. I called CS and they gave me the name of some repair place. I had to talk to some repair guy and it was a hassle, but I ended up taking it back the the OM I bought it from and they exchanged it because the cost to repair was more than the cost of the fridge. I guess I am the fortunate one. I will say this, customer service skills work both ways. It won't do any good to get mad at a $10/hour CSR on the phone because they only get mad back. Make them feel like that are really helping you out and you might find that you get a better response.
jengelbach on 04/22/2008:
With all due respect to Dave R, the service he has received is not a privilege but what a consumer has a right to expect. No special kudos are owed to Office Max for this. One should certainly not have to be especially careful to butter up employees in order to be treated fairly.

The problem of Office Max's relation to its customers is that of many megachains: they just don't care if they lose the good will of the relatively small number of people who stand up for their rights.

Which is why I also doubt that Sparticus's suggestion to contact the CEO will bring results. My experience of this is that such communications never reach him, but are intercepted by an underling who apologizes for any "inconvenience" while refusing to do anything.
Xandra on 08/09/2008:
I have worked a few retail jobs and I will tell you that customers do not have the right to whatever they want whenever they want. Policy is policy, and nobody HAS to kiss the customer's behind. I've worked at department and grocery stores and quite a few people expect the store to return items that are well worn after a year-- WITHOUT benefit of an extended warranty. If you go to a small boutique with a policy of no returns, you can't reasonably expect to return the item. It used to be that returning anything that wasn't defective just didn't happen and now people are so spoiled!
Anonymous on 08/09/2008:
Amen Xandra and AlleyS. I used to sell jewelry a few years ago and a woman wanted to return her pearl ring beacause it was ruined when she wore it in the ocean. She had also bought it 9 months earlier and did not have a receipt. I, of course, refused and she threw a HUGE fit. She ended up hurling the ring at my face to which I promptly called security to escort her out of there. Aw, just one of many experiences I have had dealing with rude customers.
Failalot on 04/12/2009:
Customers suck. End of story. People need to come back down to earth, and do research just like the rest of us mortals. The universe caters to no one.
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FYI - Worst Posted Policies
Posted by on
BLOOMINGDALE, ILLINOIS -- I recently purchased a desktop from OfficeMax. But then, I found out that I did not purchase the correct system, therefore, I had to return it.(The correct PC was a little bit out of my price range at that time)

When I went back to the store, 3days after purchase date, I was told that I cannot return due to purchasing it with a personal check. I requested to speak with the store manager and also to see the written policy for this matter. They were unable to fulfill my request. On top of that, one of the cashiers stated that the policy is stated on the back of the receipt, although I was unable to find it standing right in front of her. Then the manager rudely stated that it's a common policy for all major corporations. I then argued that any major corporations, such as Circuit City, Best Buy, Fry's, etc... has the common sense to post ALL policies, including info pertaining to use of personal checks.
**FYI-OfficeMax posted policy:

Must be returned within 14 days, unopened.
(However, according to the manager, there's a "special" rule for personal checks - again, not posted)

I then contacted customer service hoping to get in contact with a Regional Manager. I never heard from any managers.
Then on their next advertisement, I found the desktop that I needed. I had verified with my bank to make sure that the check had cleared. So, I contacted OfficeMax to see if an exchanged can be done, with a copy of the cashed check. My request was denied.

Then I contacted the Executive Resolutions Department. It took DAYS before I received any response. By this point, I was able to return the product.
(Now, it's not very hard to recognize whether a box had been opened or not. When I returned the desktop, the manager made sure to open all boxes to ensure that it's the correct product, although one can examine the boxes and see that nothing had been tampered wit)

On top of all of this, I found out that I had to wait an additional 14days before I receive a check in the mail.(Again, not posted)

My biggest issues are the following:

1. Corporations such as Office Max should NEVER assume that a consumer is aware of something without being posted (written). Consumers, like myself, always looks for the policies first.

2. This is the first business where the Regional Managers have not contacted me regarding an issue.
** My opinion, OfficeMax personnel, do not know the meaning of TIMELY RESPONSE!!!**

3. OfficeMax was the ONLY business where the manager and the cashier "argues" with the consumer in a very unprofessional manner.
** The way I see it, if it's not posted, they have no rights to argue it **

This is the ONLY CORPORATION which I've made it a point to post my negative comments, as well as reporting to BBB-Better Business Bureau.

Just wanted to share my experience with others, so that this type of issue can be avoided.

And hopefully, someone from the Headquarters can see this and maybe modify their return policies to better inform the consumers.
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MRM on 08/27/2007:
I've never heard of this policy in which an item cannot be returned using a personal check. Worst policy indeed.
jktshff1 on 08/27/2007:
MRM..know of several companies that have this policy.
Similar to the bank holding funds until the check clears. Not really out of line with all the check fraud out there now.
heaven17 on 08/27/2007:
This is common practice and it certainly makes sense.
Person writes a hot check for a computer, comes back a few days later, gets refund in cash, and check bounces to all to heck.
(Just a possible scenario - I don't accuse the OP of such actions.)

"one can examine the boxes and see that nothing had been tampered wit"
Oh, hate to burst your bubble again.
You may or may not be surprised to know that many scam artists have shrinkwrap equipment and lots of other various instruments of crookedness at their disposal.
A seemingly sealed package means nothing, sorry to say.
Anonymous on 08/27/2007:
Once again I agree with Heaven, most anyplace that takes a check is going to delay a refund beyond the point where a check can be returned.
Timboss on 08/28/2007:
Sorry, I think most companies work this way on personal checks for purchases, especially large amounts. An option would be to call your bank and put a hold or cancel payment on the check, take the merchandise back immediately, and tell the company what you did. They may not be happy but then you don't have to worry about a refund. You'll only be out the cost of a stop payment from you bank.
*Brenda* on 08/28/2007:
Uhh Tim, he said the check was already cashed. He can't stop it.
trumania on 08/28/2007:
Timboss, if he did stop the check, then he would be legally responsible for paying a returned check fee from Office Max which could be as high as $45 dollars. Stop payments are not something that should be done on a whim.


I agree with heaven17.
Jin on 08/28/2007:
I would agree with everyone's comments, however, my point is that EVERY OTHER business has the policy for this issue posted.. VISIBLE POSTING of the policies. I wasn't trying to run a scam... although I understand the point that everyone's stated regarding a scam. Businesses do need to protect themselves, I strongly AGREE!! But there's more appropriate ways to go about it.
BestBuy for example. As soon as I walk through the door, I look to my right hand side, I can see a HUGE posting of ALL refund, exchange, etc... policies. From that point on, I know what I can expect from them. Even if I didn't see it, one of the reps could point out that the policies are right there on the wall. However, with OfficeMax, there are NO such policies stated ANYWHERE!!! I've looked online, receipts, the store, etc...

As I've stated above, this isn't to say that the companies shouldn't protect themselves from fraudulent check scams and whatnot, but it IS their obligation to inform the consumers of their policies. A manager should not be responding to a customer with "It's a common knowledge!!" or "Personal Checks have SPECIAL RULES!!"
If that's the case, why do the other MAJOR corporations such as Circuit City, Best Buy, Fry's bother posting their policies???
This is not about getting mad simply because I couldn't return it at that moment...and no.. it's not about a scam either.. it's about their failure to inform the customers. I am a mother of 2children and a full-time student. That's why it was so imperative for me to get the desktop, ASAP!! If my story was read thoroughly, one would see that I also tried to exchange the desktop. THEY REFUSED!! I just needed a computer...
AGAIN, by OfficeMax's FAILURE to INFORM the consumers is what got me upset. NOT because I couldn't get my money back. If they post it, I have NO problem with it. That's all. The manager made it appear as if they can just come up with "SPECIAL" rules. That's just not right!!!
heaven17 on 08/29/2007:
I don't write a lot of checks anymore, but I always assume that if I end returning an item I paid for with a check, I'll have to wait for that check to clear the bank whether or not there are specific policies posted.
I always thought it was just common sense.
Jin on 08/29/2007:
To be honest, this was the one and ONLY time I wrote a check. And it happened because I lost my debit card.
Also, I feel that the customers shouldn't have to ASSUME anything, although I completely understand what you're trying to say (Heaven19). Nonetheless, the primary reason for writing out the policy is to advise the consumers of what can definitely be expected. (And that's why I offered OfficeMax the copy of the cashed check to exchange for a different desktop) And YES, it is common sense, but this can also open a door for "lawsuit". That is why major corporations post ALL policies. And of course, I expected to wait... But, again, it should still be posted. It's complete B***S*** for customers to ASSUME... ANYTHING!!
Regardless, thanks for your input... ;-)
petranella on 12/08/2007:
Nowadays dishonest crooks are making bad checks. This is resulting in a charge back to the stores not the banks. OfficeMax needs to wait 10 days to make sure the check has cleared. You bringing in a copy does not tell the store this is a legit copy. You are the honest customer, but unfortunately there are way to many dishonest ones. I am sorry you had such a bad time with Officemax. I have worked for them for over 10 years and work at one of their retail stores. During that time I have seen more good than bad. You seem to have been stuck in between.
Proud OfficeMax Associate
officemaxemployee19 on 01/23/2008:
They have all made very good points I add nothing more.

Josh372 on 01/29/2008:
Yeah checks really suck. At least they do now. Customers will blame us and say stuff like we're not looking out for the consumer, but we have to defend ourselves against check fraud like everyone else so just don't use checks.
Xandra on 08/09/2008:
The two Office Max stores I go to have their policies listed on a board by the registers... and that particular (and common) policy is listed right up there with all the others...
Failalot on 04/12/2009:
Nowadays, companies have come to expect a level of investigative intelligence from their customers (Darn those crooks) Gone are the days where idiots can throw around their money, always reassured that companies can tell on sight what a wodnerfully honest person they are, and how worthy they are of every ounce of effort and every dollar wasted on them. What a shame.*Insert sarcasm here*

Boo-hoo. So Office Max is trying to survive in the economy by holding true to their policies and procedures and expecting you to do the same. You have to be one spoiled mofo if you expect anything else.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Service Protection Plan BOGUS
Posted by on
Rating: 1/51
CLEVELAND, OHIO -- After a year and 8 months, the printer would not due to an Automatic Document Feeder error.

No luck with any solutions found online, at HP service, etc. NOTHING worked. I realized I had purchased a two year service plan (expires in August, 2013). Upon purchase, I was handed a brochure and told that the warranty was good for two years. (I know the first year was already under manufacturer's warranty).

The product was registered with Epson the day I bought it. Tonight I called the 866 number and got someone in another country who assured me that the printer had never been registered. He then tells me that the warranty cannot be honored if it was never registered. NOWHERE in that booklet or upon checkout at OFFICE MAX was I instructed to register the product with MAX ASSURANCE. I told him that I was not going to take NO for an answer and he hung up on me.
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Jeff on 06/20/2013:
Just another typical appliance/electronic insurance scam....If you DID register it, I'm sure they would have found another reason to deny your claim....You would think if you purchased the warranty at the store, there would be an obvious paper trail showing you insured the product you purchased, but why would they do that for you? These insurance purchases corporations ask you to purchase, really shows their true side of their business.
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Warranty Con
Posted by on
Rating: 1/51
LAKE JACKSON, TEXAS -- OFFICE MAX WARRANTIES ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON. I had used Office Max warranties in the past, and was very unhappy. I sent in my printer and they sent in one that was in worse shape than mine. I needed 2 printers for our business so I checked Office Max for prices. I had decided not to purchase from them since I had been unhappy in the past. The manager there, told me that if I purchased a replacement warranty on the printer I was looking at that if something happens it will be replace with the same or one of equal value in the store. Well something happened and she basically called me a liar. She said that her number was not on the receipt therefore I was wrong. I was very upset with her. I called and found out that my equal value is only worth $128.00 instead of the 299.99 printer that I purchased. I must send in my printer first, which they will refurbish and sell for more than I will get with their warranty. I will never shop at Office Max again and I will warn off family and friends from shopping there. Office Max and this manager have no customer services ethics at all. STAY AWAY FROM WHAT LOOKS LIKE A GOOD DEAL ON THEIR WARRANTIES EVEN WHEN THE MANAGER IS THE ONE TELLING YOU THAT THEY WILL BACK IT, THEY LIE.
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HonestForSure on 06/18/2013:
Year 1 most of the mfrs issue a refurbished replacement under their warranty. Your "replacement" plan is year 2 and the same thing is done through "NEW Customer Service" who handles the claims. Physical damage excluded. Stores will do and say anything to sell this nonsense. Don't worry, though, with the Office Depot merger, many OfficeMax's will close.
CrazyRedHead on 06/18/2013:
What is written in the warranty itself is what they go by what the sales person says. When you go through the man, 99% of the time, it will be refurbished, and this is always stated in the warranty. Anything you want to know about repair and replacement and what to expect can be found in the warranty section.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Still waiting...
Posted by on
Rating: 1/51
ONLINE, HAWAII -- I ordered a desk in November as a Christmas present for my husband. It is now January and I still have not received the desk. I called the customer support people and they just said it was "backordered". No apology for the delay, no apology that their website doesn't indicate it is not in stock, nothing.

Due to my poor experience with the phone line, I sent an email to customer support complaining about the crappy customer support lady, and complaining that I didn't have my desk yet. No response. Emailed again, no response.

Finally, I responded to the email that I received when I made my purchase. That person told me that my desk is being shipped directly from the manufacturer and they (OfficeMax) has no idea if it shipped or not, or when I could expect it.

Horrible horrible customer service. If it doesn't arrive soon I'm going to the Better Business Bureau.
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Obsfucation on 01/10/2013:
This seems to be a problem with their supplier. There's not a lot they can do except stop doing business with that supplier, and that isn't going to get you your desk. If waiting isn't an acceptable option, cancel your order and find the desk elsewhere.

I'm not sure what you think the BBB could or would do for you. Not withstanding the fact that they are pretty much a joke, unless Office Max is refusing a refund when you ask for it, there's not much beef in this burger.
trmn8r on 01/10/2013:
I agree with the first reply. There likely isn't anything the BBB can do in this case until you ask for a refund and you fail to get it. Sounds like a supply issue.
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StarStarStarStarEmpty Star
Office Max Survey N Cash Register Receipts for $5.00 Off Next Purchase
Posted by on
Rating: 4/51
I tried to find the web site to fill out the Office Max survey offered
on my sales receipt to receive 45.00 off my next purchase at Office Max.

When I couldn't bring up the site I called the customer assistance phone number listed on my store receipt. After I explain that I couldn't bring up the correct web site to fill out the Office Max survey the person I was talking to filled out they survey on her computer with me supplying my answers. She filled in my Email address and said she would send me a $5.00

off coupon for Office Max, that was three days ago and I still haven't received it.

Any savings would help as I have to drive a 115 miles to the
nearest Office Max store. I have been shopping at Office Max in Great
Falls, MT. for several years and generally the store personnel have been very helpful and I gave them a good recommendation in the survey.
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DebtorBasher on 05/14/2012:
That was really nice of her to fill it out for you. However, the issue I had with their $5.00 off survey was that after I completed it..the same day I shopped coupon was Emailed to me at 3 pm and it was only good for THAT day....heck, the day was pretty much over by 3pm! I thought MAYBE I happened to get it on the last day of the offer and it was expiring that day....I don't want to think they only lure you in to do their survey, then send you a coupon that expires the same day you shopped there and fill out the survey! I'll find out the next time I go there.

The coupon was of no use for me, to have to use it the same day I already bought what I needed.
trmn8r on 05/15/2012:
Based on the complaint and the reply by DebtorBasher, it sounds like the the OfficeMax register promotion was very poorly thought out and executed. Very helpful, folks.
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Restrictive Return Policy
Posted by on
DEARBORN, MICHIGAN -- Just came from this Dearborn OfficeMax store, and had a bad experience with what should have been a simple return. Ten days ago for my birthday my wife gave me several MontBlanc pen refills which were the wrong size. I got the receipt from her and went to return them. I was told "sorry, this was purchased 39 days ago, and there are NO returns after 30 days." I explained the situation, but was told no. I asked to speak to the manager, and had to wait nearly 15 minutes. My time is valuable, and it was hardly worth it, but I waited. The manager discussed the policy, but agreed to make the return. BUT only to my wife's credit card. I didn't have my wife's credit card. "Sorry, no return." Can you refund it to another credit card? "No." After further arguing, she agreed to a store credit. Well who wants to shop here again after having to argue with salespeople for twenty minutes over some pen refills? But I took it.

The icing on the cake: on the way out of the store I noticed a sign that said, "free bottle of soda if we didn't try to sell you printer paper on this transaction." So I asked for the pop. "Sorry, that doesn't apply to returns!" More arguing. But I got the soda.
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Weedwhacked on 01/26/2012:
"this was purchased 39 days ago, and there are NO returns after 30 days." I explained the situation, but was told no."

Here was the explanation of the policy. What did you try and explain afterward?
Slimjim on 01/26/2012:
The refills were the wrong size, Weedwhacked. The sentence explaining the situation was the one before your copied quote.
Slimjim on 01/26/2012:
No retailer will credit a charge card that wasn't the one used for purchase. I'm not sure they are even allowed to.
Old Timer on 01/26/2012:
Ddeckerx, I probably would have grabbed the store credit then turned right around and bought the right refills. It's a win-win for everyone.

Good review, it does show the limits the retailers can work under and how far they can stretch themselves to try to work something out.
revan on 01/26/2012:
Store manager was right. And after helping you out you milked them for a soda. If they were the wrong size, why not just exchange them for the right size? The clerk probably could have done that.
At Your Service on 02/01/2012:
I think I have to agree with many of the other comments here. The normal cashier did everything he/she was able because the purchase was out of the return period. The manager could see the better solution was to okay the refund especially, as you suggest, if the purchase was for a small amount. Credit card companies only allow a transaction to be refunded on the same card as a purchase. This is to make sure the fees charged for a transaction is kept equal for the retailer and protect them from a consumer trying to dispute a transaction when a refund has actually been given.

The right thing to do, IMHO, would be exchange them for the ones that would fit.
Nmbr6 on 12/12/2012:
On the sign it says "Not valid on return transactions or transactions that already include paper." I love working in Customer service. Working for OfficeMax I have learned how hard it is to stick to the return policy. Once someone throws a tantrum we are forced to give in. Which baffles me, but the customer is always right!
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You Better Buy Are -Warranty Plan Or Else!!!! Buyer Beware
Posted by on
I purchased this item (True Innovations executive chair #9852) for $229.99 At Officemax store #762 Bradley IL 60915 03/03/2011 and one of the leather arm rest is coming apart.

When I contacted Officemax and talked to the manager he told me that he could not help me because I did not buy there extend warranty.

You would think that when you spend your hard earned money at Officemax that they would at least try to seem like they are concerned a little bit it is only been 120 days???

Not the manager at Officemax, not today when I called 07/24/2011, wow I'm 53 years old and I'm still learning.

I want to thank the manager of Officemax for this very important lesson!!! To my fellow buyer here beware!!!!!
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trmn8r on 07/24/2011:
What kind of warranty came with the chair?

I'm seeing the old "90 day warranty" thing in my mind. Should a chair last longer than 90 days? Of course, but the warranty only lasts so long.
HonestForSure on 07/24/2011:
Check your warranty card. It should have a year warranty against defects. Call the mfr. They'll either send you the part or give OMX a return authorization.
fyi - the extended plan is mutually exclusive with the mfr warranty - the plan administrator, NEW, takes ZERO liability during the mfr warranty (it's in the fine print.) There is also no "swap" at the store with the extended plan. the mgr comment was awful customer service. They could have taken it back and gotten credit from the mfr.
Anonymous on 11/22/2011:
If you look on the inside of the box, it will say in HUGE letters something to the effect of "Don't return this to the store if something goes wrong, contact XXXXXX".
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Bad experience - Lost a customer
Posted by on
Any notary knows how important it is to order your renewal Notary stamp in enough time before expiration. Well the Office Max in Canton Ohio has messed up on my order somehow because ...after checking on the status of my special order stamp.... I find out it was never ordered. Could it be the Office Max employee that I worked with initially who acted like he didn't know what he was doing ? Isn't it customary and professional to acknowledge that you have another customer in line waiting ...waiting...waiting....even though you are assisting someone else? This employee acted like he it was extremely FAR from being a people person. Not sure what bright manager hired him ????
.... or did the company (who Office Max outsourced my order)screw up my order. Basically it doesn't matter because Office Max is who is the responsible party. I will never order anything from them nor do I plan to ever set foot in their store (other than to pick up this long.... awaited stamp that I so desperately need NOW !!!!). I plan to go to Office Depot or Staples for all future needs, I would advise you to do the same !!
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Skye on 01/10/2011:
If you felt the employee did not know what he was doing, did you ask for someone who did, or management? Sounds like he was new, and in training. Not an excuse, but something went wrong along the way obviously.

Sorry for the confusion. Try a local mom and pop stamp printing shop, who probably can rush your new notary stamp, by doing right there on the spot for you.
Anonymous on 01/10/2011:
I'm not sure if you can call a clerk making minimum wage at Office Max a professional. If you thought there would be a problem it would have been better to confirm your order the next day or with someone else.
ncoclub on 01/28/2011:
From a former Office Depot Copy Center Manager. We outsource all our notary stamp orders..I think all "big box" office supply stores do. I even believe we all used the SAME outsourced supplier!! Point is your claim of just going to one of their competitors isn't necessarily going to save the problem.
PepperElf on 01/28/2011:
interesting point, nco!
ncoclub on 01/30/2011:
Thanks PepperELF..I'm new to this forum..sorry, I meant to type solve the problem, not save the problem!
madconsumer on 01/30/2011:
if the competitor will place the order properly and correctly, then the competitor gets the business.

the poster is smart to change stores!!

very helpful.
Starlord on 01/30/2011:
ncoclub, thank you for a cogent, on the point review and allow me to extend my welcome to the party.
ncoclub on 01/30/2011:
Thanks Starlord..I am new to this forum so PLEASE let me know If I mess up!!
DebtorBasher on 01/30/2011:
Not to worry NCO...there are many members here who would be more than happy to point out any 'mess ups' another member makes.
Welcome to M3C.
ncoclub on 01/30/2011:
All I can say is thank goodness for spellcheck!!
Nohandle on 01/30/2011:
Kris, are you speaking of a notary stamp or a notary seal? The seal does not expire, at least I'm unaware of a seal that has a date imprinted. As long as a bond has been paid with an insurance company you are good to go for X number of years. The stamp is usually a rubber stamp or self inking stamp of when your commission expires. In this state it can be hand written by the notary if necessary.
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