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89 Reviews & Complaints
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Advertised product not available
Posted by Hakinney on 12/18/2000
MORRISTOWN, TENNESSEE -- Dear Sirs,
Over the last 6 weeks you have been advertising a CD-RW for $99 (sometimes with rebate - sometimes without). We went to the local store the first week it was advertised and were told it was back ordered and were told they would do store transfer and would call us. Over the next 5 weeks this item was advertised EVERY Sunday but we had not been notified it was available yet. Today I went back to the store and was told it was not going to be available as it was a discontinued item! Instead they tried to sell me your $200 CD-RW! To me this is "bait and switch". The very same thing happened when we called your 800 number. Again "bait and switch". This was to be a Christmas present for my son and now it is too late to get a CD-RW before Christmas unless I am willing to pay twice as much as advertised. How can you continue to advertise an item week after week, knowing it is not and will not be available. I feel you have not only tried the old "bait and switch" but are also guilty of false advertisement.

     
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Posted by Anonymous on 2003-10-22:
We saw a 50 pack of CD-R's online for $4.99 after the instant rebate at Office Max. We went to the store and were told that was "only online" and to encourage people to buy online, but they would ask the manager. The manager said if we would go home and print the ad, they would honor it. We dutifully went back printed the ad, returned to the store. "Oh, that is not one we stock." Although there was the exact match (with a different number) in their store. Needless to say we will not do business with Office Max again!
Posted by Anonymous on 2003-12-20:
I too ordered products advertised for weeks at Office Max only to be told when I called that the products were not available.please come back to the store to cancel the order. Very poor customer service.
Posted by Anonymous on 2003-12-23:
Dear Sirs:
You had an ad for DVD+RW disks by Memorex recently for $39.99-$15 instant rebate. There was also a mail-in rebate for $15 so the final price was $9.99. On the Sunday of the sale, there was a snow storm here in New Jersey so I waited until the next day. I was told they sold out so I got a rain check. I called several times and they never got more disks. How many units do you deliver at these cheap prices? Is this a loss leader? This is not the first time this has happened to me. I have purchased many items from your store but I am seriously considering not shopping at Office Max any more.
Posted by notalwaysright on 2004-10-08:
IT'S RETAIL...PRODUCTS MOVE!!!!! If you wanted the item that bad, why didn't you call the store a couple days after you were in there? Stores can't control discontinued items
Posted by jengelbach on 2006-03-01:
Notalwaysright, stores that don't anticipate consumer demand when they have a sale may not be guilty of outright fraud, but they certainly show a lack of foresight. Marketing people are paid vast sums of money for their expertise. Don't let them off the hook so easily. Besides, experience shows that often a so-called sale IS a bait-and-switch scam.
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Employment
Posted by Bob_squared on 12/30/2008
As someone who works at officemax as an associate I can tell you they are a horrible company. I was told that since I have a very high knowlege of computers and technology in general, I'd be on the sales floor to assist people and help them figure out what would best meet their needs. Well its been quite a long time that I've worked there and I have never left the register as promised. The people I work with don't answer when you need help or need an item to be pulled so I am left to tell the customer I can't help them until someone answers. I was declined the position of tech specialist because I lacked experience. So instead of hiring myself or someone with comparable technology knowledge; they hire a woman who previously worked at a pet store and has no knowledge at all of any technology. It's pathetic. Would you rather have someone who is younger but knows what he's talking about when it comes to selling a product? Or a woman who knows absolutely nothing about tech and will call for help literally every time a customer approaches her. The company hates their employees. We get a whopping 5% discount. Big deal. Customers come in everyday with coupons that save more than we can save for working there. They also will sell you a "MaxAssurance" on anything electronic. We are told to sell them at all costs. If I don't meet the quota I am brought in an disciplined. Something about being disciplined by a 45 year old deadbeat high school dropout manager annoys me. It is not my fault a customer doesn't want a crappy service in the first place.

All in all stay away from Office Max and never, ever work there. They're a horrible company who hates they're employees and customers alike.
     
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Posted by jktshff1 on 2008-12-30:
I'll tell you what, I am not a politically correct person in any way, but I think you may take a beating here from Alley, Cherp, MissMarple, DB and some of the others here for even mentioning it was a woman! lol!
Posted by cherpep on 2008-12-30:
If they are treating you unfairly, and you don't like your job, I hope you are searching for work elsewhere. It seems to me that they want a different set of qualities in their floor personnel than just simply technical knowledge - people skills and sales experience come to mind. Have you ever asked your manager what specifically you should work on to be moved to the floor? Obviously, they saw something in that 'woman' that you couldn't offer - instead of looking down upon her, perhaps you could figure out why they selected her instead of you, and then work on it.
Posted by MRM on 2008-12-30:
I will never work at Office Max, but I sure will shop there.
Posted by Anonymous on 2008-12-30:
Ditto what Cherp said.
Posted by Failalot on 2009-04-12:
If you don't like it, quit. It's not like you're under contract. I agree with cherpep, rather than b*tching and moaning about how much it sucks, maybe figure out why the situation is as thus. No one is ever a complete victim, and in all honesty, the most pathetic thing about this situation seems to be you.
Posted by RAMBO on 2012-11-17:
TO FAILAOT MAYBE THE GUY CAN'T OFFER TO GO ELSEWHERE , BUT OBVIOUSLY YOUR ONE OF THOSE 1 PER CENTERS THAT LOOK DOWN THERE NOSES AT US HARD WORKING STIFFS ME AND THAT GUY. OH YEAH I KNOW WHERE THAT GUY IS COMING FROM BECAUSE I ALSO WORK FOR THOSE SCUMBAGS (OFFICE MAX)
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Manager Called Me An Name 4 Times
Posted by Michiganmatthew on 12/26/2008
SAGINAW, MICHIGAN -- On 11/21/2008, my mother bought me a really nice oversize photo printer for Christmas. The reason for wanting the printer, was my upcoming baby on the way. Well, a week before Christmas, we lost the baby at 4 1/2 months. On Christmas day, my month gave me the printer and all the attachments and said she would understand if I wanted to return it, as my intentions were to take pictures of the baby. Mom gave me the receipt to return it ($444 total bought). When I walked into the store, the Counter guy, Eric, asked for my receipt. I gave it to him. He said, OH, this was bought on a Debit card and I don't have that much money to give you, sorry.

I said, Well, we gotta do something, I can't just say okay, and leave, its over $400 were talking about. Eric then said with a smirk, "oh, your past the 14 day return policy, I can only give you a gift card". I said very nicely, There must be anther option for holiday purchases? Eric said again with a smirk and a laugh, "Nope, Gift Card only." I said, "Can I talk to the..." He stopped me and while laughing said, "I am the manager". I said I wanted to talk to the store manager, he said she wasn't it, and he didn't know when she would be. Seeing I was getting nowhere, I asked for the number to corporate. Eric said, "eight hundred office max." At this point, another associate noticed Eric getting rude and loud so he walked over. This associate was very nice, and was also Erik, but with a K. Erik said, "sir, that number is actually 877, office max. As I was talking to the lady from corporate filing a complaint, Eric was saying, "boy, you just screwed yourself, I'm not helping you at all now, you might as well leave." The lady from corporate couldn't believe the way he was talking to me. He continued to say, "Man, your stupid."

After I finished my complaint with corporate, Erik asked Eric to go in the back and talk to him. They went in the back for a couple mins, when a female employee walked in (I think she was the actual shift manager). When Erik noticed her walking in, he quickly asked for her to come to the back. After a few more minutes, all 3 exited and approached me. Erik said very nicely, "Sir, I'm very sorry for the way you were treated, and we certainly strive on our customer service, and we definitely don't want complaints to go to corporate, so we would like to refund you the money back on your debit card. I said thank you very much. Eric quickly and loudly said, "You don't have to be such an $%&*#", The female said, "Eric, that's enough!" Eric then said, "What? He is an $%&*#" I said, "Sir, I've been nothing but calm, and never once cursed at your or anybody." Eric said, "I don't' care your and as*hole and I'll say it again, your an as*hole!" Eric was pretty much screaming this, which had caught the attention of all the other customers in the store.

The female stopped, and said, "You need to go in the back now! and shut the door!" Eric refused. The female demanded him to do it again. He finally went in the back. The female continued to tell me how sorry she was and that she was sending him home. Erik and her both were very apologetic. After the transaction was complete, I called corporate back, and gave another complaint about the employee Eric calling me an $%&*# 4 times. They logged my complaint, which said would go to the district manager. Not sure if it will go anywhere, but who knows. And just so they know, as soon as I got to work (a fortune 500 company), I emailed my entire experience to my entire division (400 people). I received over 150 emails back from my co-workers, stating thank you for the warning and they were going to refuse to shop at Office Max due to this as well as their return policy that they didn't know about.

It wasn't slander, just purely what happened. Most said they forwarded it to their friends and family. I will never shop their again and will continue to send that email to people and post my story to any web site I can find that applies, until Office Max Corporate can make this right to me.
     
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Posted by Davenport on 2008-12-27:
I am very sorry for your loss, but that part should be left out of a business letter.

It sounds like the employees knew that this guy had some problems, hopefully they deal with him so that other customers don't have to go through what you went through.
Posted by madconsumer on 2008-12-27:
am i the only one who feels this guys self importanance? store policy is policy. if the receipt says 14 days, it is 14 days.
Posted by Anonymous on 2008-12-27:
It sounds like emotions were running high on both sides. Yours (understandably) because of your loss, and Eric's emotions were high....well, to put it bluntly he sounds like a twit. If the policy is 14 days, it is policy and I probably would have left it at that. I am very glad that the other two employees were able to accommodate you and get you the refund that you were after. If I were in your shoes, I would be just as upset, but honestly do yourself a favor...concetrate on your family let this one go. I understand the need for wanting someone at the top to acknowledge your complaint but dont let it consume you. The other employees helped you and you received a refund. I'm sorry for your loss.
Posted by jktshff1 on 2008-12-27:
Methinks this is more of a complaint against a specific employee rather than the om chain.
The other 2 employees seem to have gone out of their way to resolve the problem and apparently did. If so, you need to do a compliment to corporate mentioning their names.
Posted by old fart on 2008-12-27:
Thanks for the warning... I will make a point of avoiding this location...
Old fart, Saginaw MI
Posted by yoke on 2008-12-27:
Office Max went above and beyond what they had to do. They did not have to give you the refund and they did. What the employee did was inexcusable, but I only read one side of the story.
Posted by OMXWORKER on 2009-01-09:
Well first off i am sorry for your loss and my prayers will be with you and your family. Second, it is a fault on your mothers part because she did not specify that it was a gift which would have gotten you a gift reciept. 14 days is 14 days. And you cant get out of it by saying well no one told me that......well Its on the back of the reciept. That way you would have had an extended time to return your gift. The work was an A-hole and yes corporate and district managers do take the offences like that seriously.
Posted by B in the land of rain and coffee on 2009-02-15:
I hope you also mentioned to the higher ups how helpful the other two employees were. They went above and beyond what they had to do to make things right to you and it will encourage that kind of behavior if they get good feedback on it.
Posted by Failalot on 2009-04-12:
Ok, first off, I'm so terribly sorry for your loss. While normally I would write a scathing and profane retort to this post, I do feel I have to soften this up a bit.
However, I do also feel the necessity to state that this story is rather fishy. It seems like a little too much drama. I find it hard to believe that such behavior would have been tolerated, and your wording describing Eric/k (While I did note one Eric/k was nice and the other wasn't, your use of the letters referring to the nasty one was inconsistant, you might want to edit) was very dramatic. Whether this is a result of high education, a skill with writing, or a vast vocabulary, this, once again, gives your story a fishy quality. It doesn't come across to me as an adult complaint.
If your story does indeed have any mote of credibility to it, then I say the Eric/k who was rude does indeed need to get his ass axed. However, no one but you really knows how truthful the story is, so I leave this comment open-ended.
Posted by michiganmatthew on 2009-04-12:
I appreciate all your comments back. For the last commentor, I am 25, not a child. When I wrote this, I was very angry, and wasn't aware I was writing a paper that would be graded. I appreciate you not jumping to conclusions, so on that, I will give you the conclusion.

I have since returned and have purchased several things from this store. The employee Eric, has been fired from the incident. And any doubts you might have, there were 3 or 4 other employees that witnessed the entire incident, and fill out incident reports with Office Max, which ALL confirm what I said. I received a call and email of an apology from the District Managers office. Which is what I wanted, an official apology. I do understand stores have different return policies, and that is all I wanted to get out to the public on my3cents.com, was to be aware that Office Max does not have a Holiday return policy, and to just be aware of this, so if you give somebody an expensive give, make sure they really want it, return it with in time, or shop from somewhere that has a holiday return policy. Thank you!
Posted by Failalot on 2009-04-12:
I did not imply that you were a child, I simply stated that your complaint lacked the sound of a non-judgemental adult complaint due to the dramatic wording. Emotions running high would explain that.
Lol, if you really want a grade then I grant you a B-
xD
You must understand why I question the possibility of such an event.
I would also be a little skeptical if someone told me that a Baskin and Robins employee cussed out their four year old for asking for a variety of ice cream that needed to be restocked.
It's not that it's impossible, it's just so very improbbable.

So again, B-, great story. Whether it happened or not the world may never know, but however it went down, I'm glad you were satisfied by the end of the interaction.
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Misrepresentation of Computers by employees
Posted by 239mldgtx on 06/26/2010
CAPE CORAL, FLORIDA -- On 03/20/10 my wife purchased a computer from Office Max, Cape Coral Fl. Store #647. We spoke to the store employee whom we asked 4 separate times if this lap top will work with DIAL UP. Sales person stated yes no problem 4 times and stated if you buy the protection program it will be protected no questions asked, free replacement. PC was taken home and this lap top would not function with wireless router, nor would it go on line with the DIAL UP system we had. We returned to the store and the complaint was made to the store salesman, then to the store manager. Both were irate to me and would not solve the problem. Employee told me to return the wireless router and while I was home getting the router he told my wife to call me on the telephone and tell me his manager told him HE MADE A MISTAKE and RETURN the Lap Top, IT would not work with the wireless router on a dial up system. I told him I will return the Lap Top and he stated fine they will take it back and give me a credit on my bank account for $529.98, after the factory accepted the return via UPS, This was told to me from the salesman, when I returned to the store the manager told me to call the factory and get the software re programed to fit the dial up system. Factory stated no way can it be reprogrammed. This was not what we purchased from them. The computer was returned and in fact they charged my wife $106.98 as a restocking fee for returning the computer. The store lied to sell this computer to us, the salesman knew nothing of the capabilities of the lap top and the store manager was rude and lied to us. What we thought was a good deal turned out costing me over $106.98 plus accessories for this lap top they didn't give cash back they gave gift cards to keep every dime they could from us, $126.00 in gift cards which made us have to shop at Office Max still. In all the return cost us over $232.98 for a return. This store is located in Cape Coral Florida, Del Prado BLVD. I am so mad over this deal I am looking for a good lawyer to sue these idiots, we went to their competitors, BEST BUY of Ft Myers and received a wonderful deal. But we still lost over $232.98 as a result of a salesman lying along with the store managers. I called the headquarters over this deal and they said they would look into it but they are liars also. No return calls or investigation over this deal with Office Max. I can't believe we were ripped off over this salesperson poor knowledge and the managers backing of lies. This is a warning to all shopping at Office Max, NO EXPERIENCED PEOPLE ON THE SALES FLOOR, NOTHING BUT QUOTAS AND ALL LIES WHEN YOU RETURN SOMETHING. It will cost you money to bring something back at no fault of your own. Do not give these people the time of day, they need to fold up like all of the Circuit City Stores did. I have all the paperwork to back my statements.

     
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Posted by GenuineNerd on 2010-06-26:
Maybe it's time to go the cable or DSL route. Who uses dial-up anymore, unless you live in a rural area where there are little or no broadband options. And the restocking fee is unfair as well.
Posted by Helpful on 2010-06-27:
With all respect, my first suggestion would be to not resort to name-calling within your complaint. Calling everyone "liars" has a tendency to belittle you as the writer.

With that said, they do have a responsibility to communicate correctly with you. Most laptops do not come with dial up modems any longer. If they don't and you wish to still access dial-up, or just use your computer to fax documents, you can purchase a fax modem separately. Ideally, this is through an ExpressCard slot located in the side of the laptop.

My question is that you suggest you had a router already at home. Routers do not work with dial up in any way, so it would suggest you also have a broadband internet source. Just about any laptop has an 802.11 WIFI option in it anymore. This would give you connectivity to it.

Ultimately, I agree with GenuineNerd that they shouldn't have charged you a restocking fee if the communication was as direct as you state it is. My concern is that I bet there is a different form of dialog they are stating took place. Ultimately, I guess this is where it's just good to get everything stated in writing.

Best of luck and please let us know if there are any questions that come up we can be of help with.
Posted by Venice09 on 2010-06-27:
Just curious, what other word would you use to describe a person who lies? I don't think it belittles the OP at all to relay his experience as he sees it. I think this review is quite helpful.
Posted by Anonymous on 2010-07-25:
Name-calling aside, it was odd that the associate told you that the laptop would work with a dial-up connection. Dial-up is all but extinct at this point and you will have a difficult time finding a computer that still has an internal modem capable of getting you connected via dial-up.

As Helpful said above, routers do not work with dial-up. Routers are intended to be used to share an internet connection -- which is impossible to do with dial-up.
Posted by Frank on 2013-06-21:
just got ripped off by Acer - spent 4 hours checking a match on the Acer Cashback website, went to the store, typed in the SNID to the Acer Cashback website - it dumped a page of garbage HTML so I figured it had crashed.

After buying the laptop and spending 5 days ringing and trying the website and continuing to get this garbage HTML and reporting it to their 'Helpdesk' to no response, I finally spoke to a girl at Acer who said 'that means no cashback' - WTF!?! - so beware - the garbage HTML code is Acer's way of telling you there's no cashback.

When I complained that this was misleading, the girl's cool tone and sticking to message indicated to me that she had heard this complaint a hundred times before, and this was Acer's deliberate deception by failing to provide a meaningful 'no cashback' message, just a page of garbage HTML code.

Only now I read of hundreds of complaints about Acer's cashback scam - too late for me, but not too late for you.

Acer - avoid - this is one unethical company !
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UNREAL....
Posted by UNREAL! on 08/28/2009
Imagine calling the number listed inside a $100 virtual new pc transfer and set-up via internet product, 1-877-629-2875 and being told "office Max listed the incorrect phone #. Then finding an alternative number listed on their sight www.ctrlcenter.com of 1 866 951 4485 in which you hold for 40 minutes to be told leave a message in the mailbox...then have it tell you goodbye before you complete your name. To further frustrate me, I was told by customer service there was nothing they could do because the package was opened. Even though you had to open it and insert the disk prior to contacting the support line per instructions inside and outside the package (how convenient). After pleading my case, the representative finally owned up to having knowledge of the issue as they have received numerous complaints on the product. In addition to advising they too have been unsuccessful in reaching the provider. When asks why they continue to sell the product Christina respond "its a corporate issue" I'm in Wyoming at the customer support center. Its certainly not christina's fauult Office Max is so irresponsible and reckless that it continues to selling services they know do not work. However, I can't help but wonder "where in the heck was the support?" After, 20 additional minutes on the phone with Christina she finally gave me to the Supervisor whom is the only person that can log your concerns on a request thats pointless since they can't reach the provider either. Long story short, Do not purchase any support products from them. Lastly, does it not make sense to pull the product and cease doing business with Expert Technology Control Center Support?? Again, do not buy any of their products or warranties! Consider this a fair warning.
     
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Posted by madconsumer on 2009-08-28:
what does it allow one to do??
Posted by Mortinox on 2010-08-29:
Here's the deal. I work at O'max. No corporate is all that bright, and the people on the customer service phone line are often clueless. (I've actually had to explain our own policy to a customer service rep who didn't know the difference between an "ink tank" and an "ink cartridge" and why we cant give credit on tanks..). Yes, the packaging was a BIG mistake. Caused a LOT of problems. Funny thing though, we were all given the correct number to give to customers while we waited to receive the corrected packages. Next up, they wouldn't return it because it was open? While we don't accept open software, ctrl center is a SERVICE not a software. Who-ever denied your return must not understand basic policy. OfficeMax CAN return ctrl-center sales. ALL we need to do is either get the confirmation code from you (if you activated it, they cant help you, you aren't satisfied, they give you a code) OR we call them up direct, confirm the service was attempted, not attempted, not to your satisfaction, whatever, and they give us the OK and we return it. Ctrl Center is 100% money back guaranteed if it doesn't work.

Don't get me wrong, seems like you had way too much aggravation. But we don't continue to sell product that we know doesn't work, so much as there was a known issue, and though there were actions for us to take to make sure you, the consumer, don't have any problems, somebody screwed up. (in this case it seems like a few people screwed up.. and that's putting it nicely)

personally, I think any PC service is overpriced, and while ctrl center is fairly cheap in comparison to some other services, most of it can be done with programs you find for free online. Auslogics disk defrag to optimize and defrag (not just defrag, trust me its soo much better), CCleaner and Glary to remove junk files, fix the registry, defrag the registry, and then just get a good internet security suite. new pc file transfer? Just take out your old hard drive, buy an external shell for 20-40 bucks and make it into a portable hard drive. Connect to usb of new computer, copy whatever you want.

Final thing.. the warranties.. N.E.W. is the company that does those. most of the time, (i'm not supposed to say this) you don't need them. But I buy them on anything with a touch screen, and anything i can drop (camera's.) ANY company that uses N.E.W. it is USUALLY worth buying the plans since they cover a lot and are usually easy to deal with. Not all companies that use N.E.W. offer the same protections though, so be careful! Also, if you are paying with a credit card know what they cover too! Extended warranties are useless since most credit cards will give you an extra year.

In summary.. sorry you had to deal with idiots.. they make the rest of us look bad.
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Terrible Customer Service
Posted by Csig10toph on 03/29/2009
MISHAWAKA, INDIANA -- Two Fridays ago I purchased four $100 Visa Gift Cards from store #38 in Mishawaka, IN. I paid for them and got activation receipts claiming the cards would be ready to use within 24 hours. I left the store feeling satisfied with my purchase. However, when I went to use one of the cards 2 full days later, the card rang up as denied. So I call the number on the back of the Visa card and when I entered the card number, it said the cards status is unknown and I got transferred to someone to talk to. The person on the line told me that there was never any money loaded onto the card. I asked him to check the status of the other 3 cards I had and they all came back the same. So the next day I went back to the store I purchased them from thinking this would be a quick fix since I had the sales receipt showing that I paid for these cards, and Visa told me there was no money loaded onto them. I was very wrong. After two and half hours in the store talking to the manager and various people whom he told me I needed to contact, still nothing was resolved.

The manager gave me the number for Blackhawk, the company who processes gift cards. The person I contacted there said the cards did not show up as activated in their system. Then I called OfficeMax customer service and told them the whole story and gave them the reference numbers and names of people I contacted at Visa and Blackhawk. I was told the information would be forwarded on to the District Manager, and that I would be contacted on Tuesday. I gave him the benefit of the doubt and gave him until Thursday afternoon to call, and still heard nothing. Nine days since I bought the cards and I am still in the same situation I was at the beginning, trying to get my money from OfficeMax and getting no cooperation from them in any way. I tried to get the manager at the store to sit with me and contact Visa and Blackhawk together, just so I know that OfficeMax knows what V & B are telling me. Because at this point, I'm still not sure they understand it, regardless of how many times I have told this to different people affiliated with the company.

I have sales and activation receipts for the specific cards in question, coupled with Visa and Blackhawk stating the cards were not paid for from OfficeMax, thus not being activated. Why is this so difficult to fix?
     
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Posted by Soaring Consumer on 2009-03-29:
It seems like your money simply disappeared into oblivion and nobody is willing to help.

At this point, I recommend contacting the Indiana Office of the Attorney General's Consumer Protection Division. The website is http://www.in.gov/attorneygeneral/
Posted by Anonymous on 2009-03-29:
Before you go as far as contacting the Office of the Attorney General, how did you pay for the gift cards? If you paid by credit card, or debit card, contact the card issuer/bank of the card that you used and file a dispute or charge back. This will force Blackhawk and Office Max to respond with an explanation, or your money is automatically returned.

You have already gnne through a lot of frustration trying to get your issue with Office Max resolved. Contacting the Attorney General before pursuing your other options may create more needless delay and red tape for you and will only lead to further frustration for you. Good luck! Please let us know how this turns out.
Posted by Ben There on 2009-03-29:
Just out of curioisty, why did you buy gift cards for yourself?
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Product Not Shipped
Posted by Tlg620 on 02/16/2014
I ordered printer cartridges on line. When I did not receive them, I called and found out that they were back ordered for over one month. I had never been informed of this and am now running out of ink.
I consider this a shabby and unethical practice and would never order from them again.
     
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Service Protection Plan BOGUS
Posted by Pneides on 06/20/2013
CLEVELAND, OHIO -- After a year and 8 months, the printer would not due to an Automatic Document Feeder error.

No luck with any solutions found online, at HP service, etc. NOTHING worked. I realized I had purchased a two year service plan (expires in August, 2013). Upon purchase, I was handed a brochure and told that the warranty was good for two years. (I know the first year was already under manufacturer's warranty).

The product was registered with Epson the day I bought it. Tonight I called the 866 number and got someone in another country who assured me that the printer had never been registered. He then tells me that the warranty cannot be honored if it was never registered. NOWHERE in that booklet or upon checkout at OFFICE MAX was I instructed to register the product with MAX ASSURANCE. I told him that I was not going to take NO for an answer and he hung up on me.
POS.

     
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Posted by Jeff on 2013-06-20:
Just another typical appliance/electronic insurance scam....If you DID register it, Im sure they would have found another reason to deny your claim....You would think if you purchased the warranty at the store, there would be an obvious paper trail showing you insured the product you purchased, but why would they do that for you? These insurance purchases corporations ask you to purchase, really shows their true side of their business.
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Warranty Con
Posted by Sherry_a_stanford on 06/17/2013
LAKE JACKSON, TEXAS -- OFFICE MAX WARRANTIES ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON. I had used Office Max warranties in the past, and was very unhappy. I sent in my printer and they sent in one that was in worse shape than mine. I needed 2 printers for our business so I checked Office Max for prices. I had decided not to purchase from them since I had been unhappy in the past. The manager there, told me that if I purchased a replacement warranty on the printer I was looking at that if something happens it will be replace with the same or one of equal value in the store. Well something happened and she basically called me a liar. She said that her number was not on the receipt therefore I was wrong. I was very upset with her. I called and found out that my equal value is only worth $128.00 instead of the 299.99 printer that I purchased. I must send in my printer first, which they will refurbish and sell for more than I will get with their warranty. I will never shop at Office Max again and I will warn off family and friends from shopping there. Office Max and this manager have no customer services ethics at all. STAY AWAY FROM WHAT LOOKS LIKE A GOOD DEAL ON THEIR WARRANTIES EVEN WHEN THE MANAGER IS THE ONE TELLING YOU THAT THEY WILL BACK IT, THEY LIE.
     
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Posted by HonestForSure on 2013-06-18:
Year 1 most of the mfrs issue a refurbished replacement under their warranty. Your "replacement" plan is year 2 and the same thing is done thru "NEW Customer Service" who handles the claims. Physical damage excluded. Stores will do and say anything to sell this nonsense. Don't worry, though, with the Office Depot merger, many OfficeMax's will close.
Posted by CrazyRedHead on 2013-06-18:
What is written in the warranty itself is what they go by what the sales person says. When you go through the man, 99% of the time, it will be refurbished, and this is always stated in the warranty. Anything you want to know about repair and replacement and what to expect can be found in the warranty section.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Still waiting...
Posted by Kwase59 on 01/10/2013
ONLINE, HAWAII -- I ordered a desk in November as a Christmas present for my husband. It is now January and I still have not received the desk. I called the customer support people and they just said it was "backordered". No apology for the delay, no apology that their website doesn't indicate it is not in stock, nothing.

Due to my poor experience with the phone line, I sent an email to customer support complaining about the crappy customer support lady, and complaining that I didn't have my desk yet. No response. Emailed again, no response.

Finally, I responded to the email that I received when I made my purchase. That person told me that my desk is being shipped directly from the manufacturer and they (OfficeMax) has no idea if it shipped or not, or when I could expect it.

Horrible horrible customer service. If it doesn't arrive soon I'm going to the Better Business Bureau.
     
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Posted by Obsfucation on 2013-01-10:
This seems to be a problem with their supplier. There's not a lot they can do except stop doing business with that supplier, and that isn't going to get you your desk. If waiting isn't an acceptable option, cancel your order and find the desk elsewhere.

I'm not sure what you think the BBB could or would do for you. Not withstanding the fact that they are pretty much a joke, unless Office Max is refusing a refund when you ask for it, there's not much beef in this burger.
Posted by trmn8r on 2013-01-10:
I agree with the first reply. There likely isn't anything the BBB can do in this case until you ask for a refund and you fail to get it. Sounds like a supply issue.
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