Office Max Consumer Reviews - Page 5

Over the weekend, I purchased an external hard drives which I thought it was a pre-black Friday bargain. I even ordered some additional things in order to receive free shipping. After several days, I have received an order cancellation notice even though I received an order confirmation notice when I placed the order online. Apparently, OfficeMax.com had made an error which resulted in the lower pricing; therefore, I was informed that the entire order has been cancelled. They also claim that they have the disclaimer somewhere during the purchase to cover situations like this.

My problems is that OfficeMax waited several days before they cancelled and I did miss out on several deals from Dell.com and Newegg.com. I was surprised that such a "reputable" retailer take such action to fix their mistake by simply cancelling the order without offering any other offers. Many online retailers in the past have honored the orders if the fault is at their end. I guess I will think twice before any good offers show up on OfficeMax.com website. More likely, I will not even bother to visit the site anymore and let others know as well. I strongly feel that OfficeMax.com should honor all purchases made before they discovered their mistake.

I recently purchased a mid-line laptop with extended 2-year warranty (cost over $800.00). The promise is that the warranty goes into effect immediately and will cover everything including a replacement. From the first day I had problems. The computer continually crashes, keyboard is falling apart, the battery & power cord were defective, that is the short list. The warranty I purchased does not cover any of those issues (warranty cost over $135.00) and it does not go into effect until one-year after the purchase date (after the manufacturers warranty expires)!

I have contacted Office Max Corporate Headquarters and their attitude is - too bad, so sad, but since you've spent more than 30 days trying to work out these issues with us you cannot get a refund. No refunds after 30 days, no matter how defective the product is. BUYER BEWARE. Office Max does not stand behind their products or their warranties. As I was told, "we just sell this stuff".

COON RAPIDS, MINNESOTA -- This isn't a particularly strong complaint, just a comment on the complete lack of customer service. Was in an Office Max today looking at office chairs, we're talking $150 range, and wanted to buy two of a particular model on display. Couldn't find the chair anywhere, couldn't find a sales person, went to customer service desk which had one lone female employee there who saw me coming and immediately bent over pretending she was busy doing something else. My attempts to get her attention were totally ignored.

In addition, this little darling was wearing too low-riding jeans that exposed far too much of her thong underwear - a complete gross out for me (female customer) so I just left without getting the chairs. Office Max loses a potential $300 sale. Too bad for them.

DECATUR, GEORGIA -- I purchased a chair from Office Max a few years ago and the chair recently broke last week at the frame. I called the warranty customer service and was told I be receiving the info and a Office Max gift card for a replacement chair. After a week of waiting, I called them back and was told my claim wouldn't be honored b/c the frame isn't covered on chairs but the seams, wheels etc. What kind of wheel cost $129 for a damn chair? This is some crap and I'll never buy anything else at Office Max, not even paper! Screw Office Max for screwing over consumers with their crappy Insurance Coverage! I have to buy another chair but I'm headed to Office Depot instead!

COLUMBUS, OHIO -- So Office Max had a brown paper bag / coupon in the Sunday paper that says 15% off anything you can fit in this bag! So I begrudgingly go to Office Max (I already don't like them) to get a floor mat / chair mat. Clerk tells me that the 15% doesn't apply to the chair pad "but, if I roll this up, it will fit, I ensure you". He replied that "corporate" has already determined that the pad doesn't fit into the bag. No, this is not the same guy that ensured me that 13"x19" is 'legal size' paper. But he was just as argumentative about this. So, I left. Principle supersedes protected carpet. :)

So my wife got tired of my old, ugly office chair making our den look terrible so she bought me a new Broyhill Executive Office chair in chocolate leather. Day after Christmas, I start assembling the chair and see that someone must have had it before me b/c it was re-packed terribly and there was a 4 inch cut in the leather. So I take it back to Office Max for return... They won't do it b/c return policy is 14 days on furniture and I was on day 15. No budging at all even though it was a gift.

So I resigned myself to sit in a $329.00 chair that is brand new except for a 4 inch slit in the leather. Then I decide to call Broyhill. I tell them the story... 5 minutes later, they have my home address and tell me they will be shipping me a new seat back! So boo! to Office Max and kudos to Broyhill.

INDIANA -- I attempted to order a 2-drawer legal file from Office Max back on the 5th of April. They very quickly removed the funds from my checking account and then left me in the dark for three days before I received notification that the item shipped. The item finally showed up 6 days later when only shipping from one state away. Once it was dropped off at my home it appeared it had been dropped from the truck several times. It was damaged badly so I called Office Max to get a RMA# and have it picked up.

I gave them a different address to pick the item up because I did not want it to set on my porch for several days. I did not hear from them or see them and had to call them again to see what was going on. In the process I called them four different times to get it picked up and had to give them the address every time because they had lost it. They have still not refunded my money after 10 days. I will avoid Office Max for as long as I have breath. If I treated my customers in this fashion I would expect them to go elsewhere as well.

MERRIAM, KANSAS -- I bought a $70 I/O Magic DVD Writer at Office Max on 8/14/2007. Today it started clanging inside so I took it along with the receipt back to Office Max. The sales lady told me it's out of warranty so I will now have to contact the manufacturer. Out of warranty? It has a 1 year warranty! She said since it is not one of "their" products it has a 14 day warranty. Anything after that and you have to go through the manufacturer. I said, "You mean to tell me you sell products but you don't stand behind them?"

She wouldn't exchange it. This is the 2nd one of these Writers I have had. The first one went out in under a year and a different Office Max exchanged it. I left the store telling her I will NOT step foot in an Office Max again since they have such a ridiculous policy. I came home, called Office Max for the contact information for I/O Magic and she said she'd never even heard of them! I looked up I/O Magic on the internet and am in the process of getting an RMA from them.

BEE CAVE, TEXAS -- I went to get a laptop lock and stood in a long line with only one cashier at the Bee Caves store in Texas. I asked the clerk if he could get some help. He rudely yelled out that the 3 remaining clerks were helping customers. I looked around and only saw one clerk. The other so called clerks were nowhere to be seen. I do not like being yelled at. And further this guy was spending about 15 minutes with the current customer in line. This meant to me he was untrained to handle but the most simple transaction. The other people in line were getting upset also. I put my merchandise down, and walked out never to shop at Office Max again. I went to Office Depot.

MORGATOWN, WEST VIRGINIA -- I bought an office chair for a gift... The arm breaks off and calls to Office Max for a repair parts were referred to the importer of the Chinese chair. No parts were available and the company acknowledges the fact that the chairs had problems in this area, and just box it up and mail it back with the original receipt for a refund. Easy to say hard to do. The cost of shipping across the entire United States would exceed the price of the chair and finding the receipt would probably be impossible at this late date.

I think just returning the broken parts would be enough to confirm that I actually had purchased the chair. They did have my sale on file at Office Max. Also I might add that rebates done through Young America Minn. were hard to get. They mailed back my rebate forms and said I was missing the UPC codes on my rebate form and couldn't do the rebate. I called YA and told them I had scanned the form showing the UPC's glued to it.

Then they said "OK we will process the claim now". They had been picked off at their location probably to steal my and possibly other rebates. The O Max location here closed for lack of business I guess. Anyway it's not missed. Sales people were rude, to say the least.