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Thoughts From An Employee
Posted by Randomworker on 03/19/2009
Hi everyone! I just happened upon this site randomly and saw so many people criticizing Old Navy and their associates, and I am a little shocked. I personally work at an Old Navy as a regular associate and thought I would give you a little insight from the other side.

*Old Navy Credit Cards*
We as associates are HIGHLY encouraged to ask and process the Old Navy Card. If a Manager sees you not asking customers, you can get in trouble. Now contrary to popular belief we do not get commission, in the literal sense. The more Old Navy Cards you process, the more hours you are likely to get, and that means a lot when the economy is down and hours are low. There are games occasionally that we play to get associates to talk up the card in which minor rewards can be earned... and I mean very minor, like a candy bar, or a coffee. Trust me; we do not like asking if you would like to save 10% if you are approved for the Old Navy Card, we have to. So, I am asking you, please do not be rude to us for asking, it is just part of our job, besides, some of the benefits are actually kind of nice, i.e. The Stuff and Save Bag.

*Return Policy*
-Store refunds will be issued in the original form of payment for price paid or a merchandise exchange when returned within 90 days of the purchase date. Merchandise returned more than 90 days after the purchase date will not be eligible for a return.-

Okay, so you have a return (that you bought) and have a receipt/gift receipt, or the credit/debit/gift card that you paid with the original tags there or intact, then you are fine. If you have the credit/debit card there without any tags... it becomes a little complicated... to find the item on your card we have to either guess the color code (which is not on the little tag inside of the clothing that has the item number on it) or find the item on the floor and get the color code from that.

Okay, so you have a gift you want to return. If you have a gift receipt, great! If not, we can exchange for the SAME ITEM in a different size or color. Even if the item you want is the same price but not the same item, it is not up to our discretion as an associate to go against that policy. Personally I will defer to the manager on duty, if they allow it, ok, if not, then they don't. Please do not get angry if they say no, that is the policy anyway. Many places these days will not take back stuff with out a receipt and especially will not exchange without a receipt. So I beg you, if you are getting a gift, ALWAYS ask for a gift receipt, they take two seconds and save many more. Even if you leave and think, "I forgot a gift receipt!" It is not a problem; we can still make a gift receipt off of the original receipt.

Okay, so you have a return but no receipt, no cards to look at, and don’t want to exchange it. All we are permitted to do is a merchandise certificate that is sent through the mail. That is all that the computer will literally let us do, and that is only if the item is of the last few months. If the item is from 2007 and it is currently 2009, then we can not take it back… the number will not even come up in the system. We can pretty much tell if the item is beyond the possible 90 day period.

That is pretty much it with returns and exchanges that I have read complaints about… and honestly, our rules are relatively lenient, but here are some tips to keep you from headache.

1.Keep your receipts!

2.Ask for gift receipts, from the cashier, and from those who give you gifts.

3.Try your selections on in-store.

4.If there is a defect or damage in the clothes when you return them, please let us know so that we will not sell it to another customer.

*Messy Stores*
This one always makes me laugh, if I am not angry or crying instead. People complain so much about messy retail stores, and I find it a tad bit crazy. If you as a customer take accountability for your own personal impact on a store then maybe the store wouldn’t be so messy. I mean, I personally feel the priority of the associate is to help the customer, to answer questions, locate items, and do what we can to make your shopping experience a good one. However, and that is a big HOWEVER, customer service will sometimes, and by sometimes I mean a lot of the time take backseat to refolding and recovering the store. We are usually trying to get as much done as possible as fast as possible so we do not have to stay late closing. Most of us are college kids and have exams, papers, homework, and class in the morning, and can’t afford to be working until midnight and having to finish schoolwork before class bright and early at 7am. That is a slight exaggeration, but sometimes, it honestly isn’t. If you shop at a store, and would like it to be neat, be neat yourself, let the change start with you, put forward the same energy you want. What may take you a few seconds to fold a shirt that you picked up and looked at will take me hours to fix as well as the shirts that everyone else has picked up and looked at. A lot of people generally do not care about their personal impact on their surroundings and do not respect others enough to pick up after themselves. It is a shame really. So many people come into a messy store and act like it is the store’s fault that it is in such disarray. I hope you see the absurdity in that as much as I do. Moral of the story: please take accountability.

If anyone has any comments, topics, complaints, let me know! I am more than happy to converse about the store and policies. I hope this has informed you all a tad via the view of one of the ones a lot of you seem to despise. I hope you have a great day! =D
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Posted by bargod on 2009-03-19:
Great review, very helpful.
Posted by old fart on 2009-03-19:
Very Literate review well written... I am impressed!
Posted by Anonymous on 2009-03-19:
Good review. I worked at Mervyn's for a few years and I agree with you about the messy store. Customers get mad if there isn't someone standing at the register at all times, yet complain if the store is messy. At Mervyn's only 1 or 2 associates would be in a department at a time. Usually one works the register and the other cleans or helps people on the floor. During busy times both are at the registers. Don't complain about the store being messy and then complain that you can't find anyone to ring you up. An associate can only do so much at once. When I shop, I clean up after myself. If I knock a shirt off the rack, I pick it up and put it back on the hanger. It takes two seconds and I know it saves the associates a headache later. Another thing that bothered me were kids. I was a sales associate. Not a babysitter. And I hated it when kids made a mess and the parents did nothing about it. I am so glad I don't do retail anymore.
Posted by RestaurantGuy on 2009-03-19:
Wow RW great review. I love the concept of own accountability not enough of that now days Good luck in school
Posted by Anonymous on 2009-03-19:
Agree 100% with those above, excellent review, thank you!
Posted by Anonymous on 2009-03-19:
This the best employee review ever on my3cents. Great job randomworker!
Posted by Anonymous on 2009-03-19:
Great review!
I never did understand why people get so upset about cashiers asking if they want to apply for a store card and save 10%. A simple, polite "no, thank you" always works for me. I've never been offended by being asked and I've never had an employee get a 'tude with me for saying no.
Posted by Anonymous on 2009-03-19:
At Mervyn's our raises were based on how many store cards we opened that quarter. The store was in an area that mostly Spanish speaking and I speak little spanish so I wouldn't get a lot of applications. It was very unfair that the spanish speaking people got the raises and those who don't speak spanish didn't.
Posted by Randomworker on 2009-03-19:
Thanks for all the comments! I honestly didn't expect much feedback, let alone positive feedback, hehe.

At Old Navy, our raises are not based on credit cards, but by an entire sheet of expectations, but getting the cards definately helps. Our hours per week are more direct reflections of how many credit cards we proccess; the more cards you proccess the more hours you will probably get. Oh, and Littleyaya, I work at a store where a good portion speak Spanish. Unfortunately, I took French in Highschool, hehe. You are right though, that our bilingual associates have the upper hand in procuring credit cards. And justbcuz, thank you! Even though I know some people are a little too persistant in asking if someone would like to apply for a card, I personally drop it after the initial "no." That is perfectly fine for me.
Posted by Anonymous on 2009-03-19:
Good review! Very informative. I think it's great to be able to get the employee's perspective!
Posted by Anonymous on 2009-03-19:
Excellent review, especially your comments on the messy store. My sister was managing the men's department of a large department store and watched a customer toss packs of underwear on the floor until he found whatever size he was looking for. The same customer then yelled at her because the store was messy. If I pick up an item at a clothing store, I always try and put it back neatly if I decide I don't want it - this seems like common sense to me.
Posted by Anonymous on 2009-03-19:
LOL financially...your comment made me think of how many times I've found various grocery items mixed in with clothing or vice versus when I'm shopping at Fred Meyer..and it's probably those same people that are complaining about the messy store.

Someone is putting the sliced cheese in with the Underroos...but who is it??
Posted by Patriciahf on 2009-03-23:
Excellent review and very refreshing to read comments supporting it! It's so nice to hear from intelligent (and sometimes very funny!) people.
Posted by meerae200 on 2009-03-28:
As I was shopping in Old Navy there was a clear hanger on the floor. I slid on it as if was ice. Reported the fall. I had bruise's all on one side of my body. They called and offered me twenty dollars for my injury. What an insult!!!!Shows you how much they care about their customers.
Posted by Anonymous on 2009-03-28:
What would you have preferred meerae200? $20,000? How about $200,000? Maybe you should get an attorney and sue ON for negligence, cost of the medical care you received as a result of this terrible fall that probably left you with life long back injuries, and oh let's not forget the humiliation that occurred by falling in front of a store full of people.
oh and btw, did you accept the gift card offer?
Posted by Randomworker on 2009-03-29:
meerae200, I am sorry to hear about your injury. Hangers on the floor are always going to be a problem in retail stores, and associates are instructed to pick them up when they see them. It is especially a problem in the clearance sections, when people have a tendancy to throw merchandise around. Although we try to clear them from the floor as much as possible, we can not be everywhere at once, and if a hanger falls and no associate has been through the area yet... then we have to rely on the customer present to either notify us or place the hanger back. As to why they are clear and some slightly opaque, it is because they are cheap and allow us to keep cost a tad bit lower, which in turn reduces your purchase . If you were injured in the store... I assume you filed a claim on site. Though I am not extremely familiar with corporate procedure, I believe they cover medical bills. If you refused medical attention on site, that might be why they are offering less than you would want. Like I said however, I am not extremely familiar with corporate policy .
Posted by leopard on 2009-03-29:
Meerae, I fell down a flight of stairs once and didn't have as bad as injuries as you described. All I had was one or two bruises. I think you might be embelishing a bit. Did you take the gift card?
Posted by Schmoopie on 2009-04-07:
Great review! I worked in retail for 11 years and I completely understand where you're coming from. I never understood why people get SO ANGRY when you're only doing your job! keep your chin up and thank you for what sounds like excellent customer service!
Posted by EducatedConsumer on 2009-06-08:
Random worker thank you very much for your review. As a fellow Old Navy Employee it is great that customers get to hear our side of things for a change. The messy store part makes me want to scream.
Posted by Skye on 2009-06-08:
I've always liked Old Navy. No complaints here regarding the employees or the stores I have visited.

Posted by Neptune31 on 2009-12-05:
Tremendous review! I love reading posts from those within the trenches. It further supports the growing common knowledge that a shockingly large segment of our population is comprised of ignorant, entitled, self-centered shallow dolts. Having spent plenty of time in retail and food service myself, I am amazed at what people are capable of.

One point I did want to ask about was the folding of clothes. I had a friend that managed a clothing chain store, and I stopped in to see her one day. A shirt caught my eye, and since there weren't any on display I picked one up to look at it. I'm never one to just toss it back on the pile - I actually try to replicate the original fold, but I suck at it and I never can. In this instance, I started my pathetic effort and she told me not to worry about trying to make it perfect as they have to refold anything out of place regardless. It made sense through the eyes of the merchandising world as most people can't (along with those who don't even try to) make it look like it did, but I still make the effort. Is that the case at Old Navy? Mind you, not lost on me is the larger point you made about people being thoughtless pigs and feeling they, as "customers", have the right to trash the store at will.
Posted by PepperElf on 2009-12-05:
awesome review

excellent points and well worded

vh ++++++++++

Posted by Ytropious on 2009-12-05:
I lasted 1 month in a clothing store setting, people are just too messy. I'll take a regular item retail chain any day, and even that sucks!
Posted by Anonymous on 2009-12-06:
Couldn't have said it better myself. Customers complain about the silliest stuff. Merchandise tossed in the candy wall? Do you think I did it?

Bathroom nasty...who did that one?
Posted by Anonymous on 2009-12-21:
Amen! I'm also a Nav' Slave. I don't know what it is about our customers that makes them comfortable throwing things everywhere and yelling at us about it in the same movement, but it is extremely frustrating. Dealing with these people 39 hours/week tends to give me little hope in the decency of humanity. They are often mean, disrespectful, inconsiderate, intolerable excuses for human beings from the second they walk into the store. But that majority makes those few decent ones who attempt to fold after themselves and smile at checkout seem like absolute Godsends. = ) Old Navy customers of the world, please be nicer!
Posted by PepperElf on 2009-12-21:
sounds like you deal with a lot of entitlement... people

the kind who think it's ok for them to treat the employees like dirt
and think they themselves are royalty

Posted by Anonymous on 2009-12-21:
Indeed. I was raised to respect everyone always, but particularly at their places of work. Not sure why that sentiment isn't more common...
Posted by PepperElf on 2009-12-21:
that's cos some people equate "providing a service" with "being a servant"
Posted by Anonymous on 2009-12-21:
Isn't that the truth, Pepper! Good review and a good reminder to others to treat people the way they want to be treated.
Posted by JustKeepFolding on 2010-02-04:
Randomworker, it's as if you're a copy of myself. I work at Old Navy (just passed the year-mark) and feel exactly the same. I try not to blame the customers, because some people are just morons and don't know any better. And it's those few customers that go through and cause destruction (you can always tell if it was the same person unfolding absolutely everything. They leave trails). I especially agree with your view on the ONC's. We're just trying to get hours toward our next paycheck.

Very well written.
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Don't Buy Old Nay Metal Water Bottles
Posted by Dixietop on 03/04/2009
I bought a metal water bottle from Old Navy and was surprised that after washing the bottle, the bottle continued to taint the taste of the water inside (tasted like metal, or chemicals). Plus without any liquid inside the bottle smells very strongly like some sort of chemical. What materials were used to make the bottle? No one at Old Navy knew when I went to return it, nor was the bottle marked with the type of material.

The only thing the bottle said on it was "Made in China."
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Posted by Anonymous on 2009-03-04:
Surely you jest or have been living in a cave?
A water bottle made in China?!
Are you having thoughts of suicide or what, Dixie?
Posted by Anonymous on 2009-03-04:
Similar to this? http://www.cpsc.gov/cpscpub/prerel/prhtml08/08011.html
Posted by Anonymous on 2009-03-04:
Scary, PB!
Posted by Soaring Consumer on 2009-03-04:
You should definitely inform the CPSC about this.
Posted by Anonymous on 2009-03-04:
Canada recently banned BPA, a chemical that is found in water bottles, travel mugs and - scariest of all - baby bottles. BPA is prevalent in plastics and metals made in China. I think the ban extends only to baby bottles right now, but we're suddenly aware of how dangerous this chemical is. General rule, if it is plastic or metal and made in China, don't buy it (hard to avoid, though).
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Ridiculous Return Policy at Old Navy
Posted by Tessy on 08/02/2009
I had purchased a pair of shorts and a T-shirt at OLD NAVY for my son for his birthday. I have the Old Navy credit card and had a $20. rewards voucher and used these to complete the purchase. Turns out, I needed a bigger size and tried to exchange them at OLD NAVY. They did not have the exact same style short, but I settled for another style for the exact same price. I took everything to the sales clerk and she told me I owed $16.00. I told her no, I was just attempting to exchange the shorts for the correct size. She told me because I used an OLD NAVY rewards voucher, I "lost out" I couldn't believe it! I have shopped at OLD NAVY for YEARS, even had the OLD NAVY credit card and enough purchases to get their bonus vouchers often, and they were not letting me exchange the wrong pair of shorts for the correct size!! I told her to forget it and went home with the wrong size short. So, not only did I have a product that did not fit, I just wasted time trying to exchange them. I was angry enough to write to Old Navy customer Service about this.

I got a reply that said they were sorry, but that was their policy. RIDICULOUS! When a customer cannot return a pair of shorts with all the tags on to get another size, SOMETHING IS WRONG WITH THE POLICY!

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Posted by BokiBean on 2009-08-02:
I agree..instead of using your reward points and feeling rewarded, Old Navy has mucked it up and probably lost business because of it. Not too smart on their part.
Posted by madconsumer on 2009-08-02:
i think i would return the items, cancel the card, and shop elsewhere.

very helpful.
Posted by Soaring Consumer on 2009-08-02:
Often, stores sneak terms in somewhere so that purchases made with reward vouchers are non-returnable. It can be ridiculous at times like in this case.

So it would be best to hold onto the item as you would get nothing back if you were to return it. A charity would appreciate it.
Posted by Anonymous on 2009-08-02:
You were not exchanging for the same short in a different size. You stated that they didn't have the size in the style of short you originally purchased. So you selected the correct size in a different style and same price. That doesn't make it a even exchange.

Per the Old Navy credit card site:
"Restrictions may apply on returns of merchandise (see Rewards Certificate for details)."
What did the certificate say about returns?
Posted by Ponie on 2009-08-02:
I agree, Robf. Anything offered 'free' usually has restrictions attached.
Posted by plummkrazy on 2009-09-05:
You could have just returned the shorts and had the reward points credited back to your account. Learn to read the fine print.
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I am no longer shopping Old Navy
Posted by Janfebapr on 12/30/2006
I would like to add my 3 cents on Old Navy's return policy. My family was adopted by a church this christmas and two of the gifts were coats for my teen duaghters. The coats were not big enough and they had coats to begin with but what they need and wanted for christmas was clothing. T'was the night before christmas and I scrambled around to get to the nearest Old Navy store in town. I approached the sales cleck and proceeded with an exchange in hopes of getting two gifts cards that would be able to provide my girls with the clothing they need. The coats had the selling tags attached but there was no reciept. The sales cleck informed me of the new return policy for Old Navy, They needed my drivers license and scanned the coats for the amount. The amount along with my information would be sent in to their headquaters and in 10 to 14 days I would receive a gift card for the amount of the coats. Problem!!! T'was the night before Christmas and I just received these two coats from the church a few days earlier, the amount on the gift card would have been $27.56 for both coats combined, and each coat had a selling tag of $68.00, I inquired about the price difference and the young woman replied "Their on sale now." So the church spent $68.00 plus tax for each coat and we would get back $27.56 for a total on these two coats. "Wow" I am meeting our secret santas in January and will be taking the two coats to them and will explain the return policy of Old Navy and what I intended to do-Which was to take the balance owed for each coat, apply them to two Old Navy gift cards so my girls could get the clothing they need, I explained my intentions to the sales cleck, who smiled and said "I'm sorry, we have a policy". I'm sure the church will find two individuals who need the coats. I am no longer shopping Old Navy and will tell my story!
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Posted by tnchuck100 on 2006-12-30:
Are you sure the coats weren't donated by Old Navy? Return policies have gotten much stricter by all merchants. Without the receipt they don't have to do anything. It appears they were willing to allow you the current price even without the receipt. Did you try bringing your girls with you and try to do a merchandise exchange instead of credits?
Posted by Anonymous on 2006-12-30:
I believe that a gift horse is being stared at.
Posted by spiderman2 on 2006-12-30:
Since your girls already have coats and the return will be at the current sale price I would return the coats to church to give to children who do not have coats. I don't believe any store is going to return something at full price when it is currently on sale without a receipt. Someone tried to do something kind for you and you are turning it into something ugly. Maybe a more appreciative family can benefit next time.
Posted by Anonymous on 2006-12-30:
Bingo Spidee.
Posted by janfebapr on 2006-12-30:
tnchuck100,yes I am sure the coats were not donated by Old Navy. I was homeless 3yrs ago and participated in a program which I suceeded in getting on my feet,area churches sponser families for the next three years for Christmas. My girls tried the coats on, when asked where the coats where located the associates helped by informing me the brands that I had were the largest size they carried. This is not an issue of ungratefullness by all means. Your avarage cost of a pair of jeans would run the amount they were offering me. I believe a drivers license and my personal information along with the price tag still attached to the coats would have sufficed a balance transferred over to gift cards used in their store. The parish used their funds to help me and my girls during the hoilday season, they clearly spent the amount of $68.00 per coat there was no clearence sticker on the tags. I got this off my chest! Looking for no sympathy here, just thought "wow" I am now aware and the coats will be returned to the parish and I will tell them of Old Navys return policy and hopefully the parish will remeber to include the receipts for all gifts. I still think their policy is lousy and if people spend a certain amount of money for an item, then technically wouldn't they would want the same amount applied for an exchange or credit?
Posted by Slimjim on 2006-12-30:
I can almost guarantee chuck's right and those were donated coats to start with.
Posted by Anonymous on 2006-12-30:
Time for the New Army!
Posted by GRANNYLKM on 2006-12-30:
My family "adopted" 2 families for Christmas. When I bought clothes, or whatever, I ALWAYS got a gift receipt and gave it to the family so they would have no problems exchanging items.
Posted by Justusryan on 2006-12-30:
But we really don't know if $68 dollars was the amount spent do we? I mean I don't work at Old Navy, so I have no idea if they use clearance stickers or not. Prehaps the were a DAT special?
Posted by Justusryan on 2006-12-30:
Plus you were not really a customer of Old Navy, so for them to give you a store credit on the lowest selling price is pretty generous. Who knows when that style of coat was last in their stores?
Posted by *Brenda* on 2006-12-30:
I doubt that the Church would spend nearly $70.00 on coats. That is a lot of money for a coat to donate when you could buy cheaper coats and help more people. I got a winter coat there a few weeks ago for like $20 bucks. The list price was also something like $60.00. Old Navy does that with everything, they put a big price on the tag then have sales constantly. I would do like the others say and return the coats to the church for someone who CAN use them.
Posted by Anonymous on 2006-12-30:
I'm not sure I agree.
Posted by Anonymous on 2006-12-30:
Well just spend the money(from the coats which you did not purchase in the first place) somewhere else and get them coats.
Posted by tander on 2006-12-30:
I don't think the church would of spent that much on the coats either.
Posted by *Brenda* on 2006-12-30:
$70.00 is a lot per coat when you could buy $30.00 coats and help twice as many people! :)
Posted by CrazyRedHead on 2006-12-31:
I was in the same boat a couple of years ago. I got a brand new travel system stroller, as a gift from a local charity organization. I was in a raffle with about 75 other pregnant woman. I already had another stroller just like it and didn't need it. I ended up giving it to a single mother who just lost everything she owned to a house fire, this was in the first week of November.

I did try taking it back to WalMart, where they said that they got it, but couldn't get anything for it. I explained the situation to a manager and she wouldn't exchange it. I understood this and went home, although I needed the money too. That is when I learned of the mother and the fire.
Posted by Anonymous on 2006-12-31:
Also if you can afford to shop at Old Navy, why are you accepting charity from the church, do you really need it or are you just trying to get them for free. If you can afford to shop at Old Navy and will stop because of this you are taking coats from those that really need them. Now I can see why you amre making a big deal of this. Money is the most important thing in your life, even more important than your diginity and moral values. I think the church should see if you really need the charity or if you are just trying to get things for free.
Posted by Justusryan on 2006-12-31:
ghostbuster, I think you just said what we were ALL thinking. I myself wondered how the OP can come on the internet, when such services and PC's are not free. Unless of course at the library.
Posted by Anonymous on 2006-12-31:
Posted by janfebapr on 2007-01-01:
Wow-Folks, I am not hearing solutions here,just nasty remarks from people who don't me. This site was to be of helpful information,not personal attacks. I relayed the reasons of my return,it was with a purpose to inform that everyone has different circumstances. It is with great ignorance on some peoples levels to attack. I do shop, I work full time and pay taxes and also am colledge bound. Sometimes there is not enough to go around,so theres help. The issue was a return policy and how it did'nt seem fair. If you all would look at the comments posted, there seems to be more negative remarks then helpful,more questioning on my integerity and honesty and if my daughters deserved a gift at all. I think this is a great example and a lesson, I will be taking the coats with my circumstances along with these comments to the parish when I met with them. Thanks all, you all proved to be useful and sometimes students need a PC. Burning the midnight oil, there are geniune people out that have fallen and are trying their hearts out to be the examples of what people can accomplish when they lose it all. Just remember people who live in glass houses should not throw stones.
Posted by Ponie on 2007-01-01:
You're the one who tossed the first rock at Old Navy.
Posted by DreyNikHaze on 2007-01-01:
Jane you have to understand retail stores all have return policies. Most of them don't let you return anything without a receipt. Gap Inc. is generous enough to let you return something to their store without a receipt for the current selling price. If you go to Old Navy.com and read their policies I'm sure you'd see what I'm talking about. I'm sure you knew before you even went in there that they were going to give you the current selling price, but you were "hoping" they would bend the rules for you as a lot of customers do these days. Just be thankful they were going to offer anything at all rather than turning you away like most would. My advice for next time, make sure that you have a receipt to avoid this in the future with ANY store.
Posted by *Brenda* on 2007-01-01:
The return policy seems 100% fair to me. Without a receipt they have no proof that anything was ever paid for. Blame the theives for stricter return policies.
Posted by rhondam718732 on 2007-01-02:
I don't like the policy and think that having to wait 10-14 days for a refund is a waste of their time and the customers. However, it's their policy and I will still shop there knowing it's what I face if I lose my receipt. I do want to say that alot of poeple were rude to you and that's too bad. It's not"out of line" to want to exchange/return items you don't need for items you do need without feeling like you should just donate them instead. I hope it works out for you.
Posted by MRM on 2007-01-02:
No receipt, no refund. Period.
Posted by Let Me Talk to Your Manager on 2007-01-03:
I am just reading this string and, seriously, there was no need to act like bullies. You can spare her and the rest of us your sermon on who does and does not deserve charity. Useless.
Posted by Justusryan on 2007-01-03:
"LMTTYM"...... who's being a bully? If anyone its you because you have posted four complaints about four different companies.
Posted by Anonymous on 2007-01-04:

Well perhaps if you did not keep buying stuff at Old Navy all the time and budgeted more you would not have to have charity. What's wrong with giving the coats back to the church for another child. You could have simply thanked them for the coat and said it did not fit perhaps another child can use it instead of trying to get back money from what you did not purchase in the first place. Also I am sure the church would have given you something in your daughter's size. Your complaint makes it look like you are just after money and not thinking of another child who the coat may fit.
Posted by lynmich on 2007-01-08:
I will speak on behalf of Old Navy and the return policy as I am an employee of Old Navy. I know your frustration with the new policy but, so everyone is aware, the new policy is to cut down on shoplifting in our stores. As much as an inconvenience it seems to you, it is a HUGE step in the process of "catching" thieves who do steal from the store. If I could share the dollar amount that Gap, Inc. loses each year with you I would but I can't. And as far as the winter coats go... pretty much the entire outerwear section of the stores was discounted to 50% the whole month of December to bring in sales for Christmas. So the chances that full price was paid on those coats was small. Plus, the only coats that do cost $68 are the women's and men's coats. The most a child's coat cost was $48 at full price. So while many are frustrated and can't understand the new policy please remember that there are people out there who steal from stores and, in turn, drive the prices of merchandies up for the rest of you!

Thanks and hope it made sense!
Posted by Anonymous on 2007-01-08:
In my opinion since you did not pay for the coats yourself it was not up to you to get the money back for the coats. You are lucky you got anything back after you told them the situation. Also I saw you replied to the feedback that we gave you. You seem to think that we were rude to you, All people are doing is telling you the reason for the return policy, if you think that they are giving you nasty remarks just because you are not seeing replies that you hoped for does not make the replies nasty. I bet the you found the sales clerk "nasty" because you did not get what you wanted.

Also perhaps the coats were donated from old Navy themselves or perhaps the church got a discount on them because is was for charity, you do no know how much was paid for the coats unles you asked which would be pretty rude of you. Mayb the church got them while they were on sale.
Posted by Anonymous on 2007-05-28:
People, maybe JanFebApr is well either well off, and wants to cheat the church charity, to get free stuff for her children. Or maybe the coats did fit her children and she returned them for money. She probably does not care about her children freezing as long as she gets money in her pocket, for all we know those coats could have fitted her fitted her children and she is returning them for profit. Or it could be a combination of both, she does not need charity, lies and says she does, gets the coats for her children, they fit, lies and says they don't and returns them leaving her poor children freezing.
Posted by Dodes on 2007-10-11:
Once again, unbelievable, I guess we can thank Dawn Robertson, for these customer friendly policies, remember the public remembers. Your poor girls, nothing like christmas spirt.
Posted by Big-G on 2008-01-02:
Give me a break people. Just because someone was given the gift verses buying it doesn't mean the gripe is not legit.

I agree-old navy's return policy is stupid. What's the benefit of making someone wait on a gift certifcate? Give in-store credit and be done with it. Gees most people would use the credit and then some. Their losing sales and giving poor customer service.
Posted by CRUISESHIP1 on 2008-02-02:
the reason why old navy and gap and banana republic do merch credits and take your information. we have a thing called repeat returners people who either 1. steal merch and return it. or 2. people who just continue to return things. so they collect this information and they see if there are any other hits or information about you on the account after so many returns without a reciept they will block you out of the system and you will not be allowed to make returns. target does this as well. this is all in thanks to shoplifters that we see each day in the stores.
Posted by Anonymous on 2009-12-21:
1. It's extremely standard with most charities to include a gift receipt. The fact that they didn't is not Old Navy's fault.
2. ON is not losing a customer if you were donated an item.
3. The chances anyone spent full price on any coat from ON are extremely slim, as they are constantly on sale.
4. Children's coats are $48 at most at Old Navy.
5. No one is casting stones (except you). We are just pointing out the err of your logic and complaint.
6. The return policy is in place for a reason; that reason being theft. People constantly come up to the counters with items from our store, directly from the floor, with tags on, trying to get cash/gift cards for them. One of the most common forms of theft.
7. I work at Old Navy and I assure you, I am as poor as you if not more so. My cost of living (which is anything but extravagant) is much higher than my barely-legal wage. I'm sure a lot of us are in the same boat. The pity card will get you nowhere. No one likes whiny customers.
Posted by PepperElf on 2009-12-21:
... i was going to reply to this
but then i realized this is from last year.


Posted by Anonymous on 2009-12-21:
Haha, oops. PepperElf, you bring an extremely valid point to the table. I'm just on a roll... = )
Posted by Alsonotshoppingatoldnavy on 2013-05-08:
Hi I am also not shopping at old navy because my 16 year old daughter had found $200 dollars on the floor and she picked it up walked out then turned around and brought it to the cashiers and they were telling her to walk out take it that she would never see it again, but she went ahead and left it. She called me to tell me what happend so proud of herself. I then ask if they took her name address and phone number because if no one claims what you find in the store it goes to you, she said no and I proceeded to tell her to go back and give them her information. They tell her that if no one claims the money it goes to cooperate WHICH IS WRONG! Then he proceeded to tell her that she can't do anything about it so leave the store. How many 16 year olds do you know that will turn in $200 dollars? Definitely not going there anymore very bad policies and rude people working there!!
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Old Navy Employee Perspective
Posted by Retailemployee105 on 07/14/2010
This is just to inform you on some of the issue you all are having at Old Navy.

employees on the sales floor: if it is not Christmas season or back to school season, you are not going to find many employees on the sales floor because it is not as busy. I understand you may need help on the floor with something, and I agree with your complaints. but DO NOT catch an attitude with the employee you do find because that just frustrates us. it is not our fault that there is nobody on the floor. DO NOT ask somebody who is on the register to come help you, they can't leave the register area. normally you should ask the person in the fitting room because it is easier.

small amount of cashiers: I agree 100% with your frustration because I get frustrated. there has been times when I was the only cashier for 2 hours and customers catch an attitude and yell at me like it is my fault. you just have to be patient because sometimes people call out and sometimes the managers just don't schedule enough people. if you think you are getting impatient, so are we.

false advertisement: I'm sorry but this is just your issue that you don't want to admit you are wrong. when you see a sign that says $10 shorts. right under it will tell you the original price and the style of shorts. DO NOT get angry because you didn't read the sign and you are coming to me with a shirt thinking it is $10. me being the person I am, I'm not gonna argue with you. either get it or leave it there. you have to understand some customers will pick up items and put it back anywhere so don't just pick things up because you see $10. you have to READ. please don't catch an attitude with the cashier, it is not their fault.

Return/Exchange policy: okay let me tell you. you can return anything for exact money back on your credit card, gift card, or cash with a receipt within 90 days. if your receipt is expired, or you don't have it, you are not gonna get direct money back. the only exception is if you paid for it with a credit or gift card. point blank period. if you do not have any of those then you will receive a merchandise certificate or mailed certificate that you can only use at Old navy. thats it. Exchanges are different. you can do an even exchange for the SAME TYPE OF ITEM. you cannot exchange denim jeans for khakis and expect it to be an even exchange. you are gonna have to pay the difference. if you don't have the receipt or credit or gift card, I don't care how much you paid for it because you have no proof don't even tell me because we cannot do that. so if it is not the same item there may be a difference that you have to pay or that you get back.

online returns is very simple. just an online return and we cannot do exchanges with those.

discounts: we cannot do 2 discounts on 1 transactions. the system will not let us do it. so you can't use your 20 reward card and 10%off on the same transaction. it won't go through. and you cannot bring an item back in the store that you have already bought to get a discount on it. thats being very cheap and I hate when customers try to do that. we as cashiers will get in trouble for doing that.

messy stores: you have to realize that customers come in there all the time. I know at my store we are always busy at night and sometimes we don't have that many employees to clean the store at night. my store closes at 9:30 and we don't get out until 11. so realize we do not want to be there til 11pm cleaning a store but whatever we can get done, we do it. I can see if the store is constantly messy every time you come in.

so you pretty much you cannot blame the associate for things wrong in the store, because majority of the time it is not their fault and they cannot do anything about it. the managers are the ones you need to talk to.

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Posted by Alain on 2010-07-14:
Sounds reasonable to me.
Posted by Venice09 on 2010-07-14:
I think this applies to most stores, but it's a good reminder.
Posted by leet60 on 2010-07-14:
I have to point out a few things. There are some valid points in your post yet others fall short. The frustration many of us experience is not due to short staffing. It is due to the visible presence of store associates that are chatting with one another, texting or talking on the mobile phones, or simply ignoring customers.

If we see you standing around, we are not being helped, the store is "messy" then simply put, you are not doing your job. I hate to burst your bubble but this is the rule rather than the exception.

Don't place the blame on a customer if something is placed on the wrong fixture by a customer, the fact that you mentioned this indicates associates KNOW this - put it where it belongs, that is what you are paid for.

Posted by FlShopper on 2010-07-14:
Well written and good explanation of store policies.

I know how frustrating it is when merchandise gets left all over the store. I've often said that I want to visit the homes of some customers, take items from one room and throw them in another room and then leave.
Posted by Venice09 on 2010-07-14:
Leet, the reason employees know that merchandise is misplaced is probably because they find it in all the wrong places when they are cleaning up at night.

I have to say that I have never been in any store where the employees were standing around doing nothing when things needed to be done. I'm sure it happens but it just doesn't seem to happen to me. Maybe I'm lucky.
Posted by Ytropious on 2010-07-15:
I think leet is mistaken. Maybe the cashiers are standing around talking, but as the OP said, where else can they go? They have to stay put and wait for customers to ring out. Also if they want to talk or text then who cares? If you need help then go up and ask them for some. Ive never been asked if I need help at Old Navy, some places just don't have those greeting rules in place. I LOVE stores that don't train their employees to ask everyone they see if they need help. It gets old.
Posted by retailemployee105 on 2010-07-16:
well Leet i honestly agree with you. but like i said short staffing is a big issue. especially in my store. now i dont know what store you went to but at my store nobody is just standing around texting and doing nothing. if you close the store you want to clean because you dont want to be there all night. and the fact that wen know it is misplaced does not mean we are too lazy to fix it and all. like i said im usually a cashier and i cannot leave my register to fix a messy display unless it is near the registers. as much as i hate messy stores i would love to fix it but i cant. Also they put associates in certain sections to fix so i cant be placed in the mens sexction and just start fixing womens. it doesnt work like that. Many employees do not greet customers which is wrong. i honestly agree with that. i know if a customer walks past me i say hi how are you. a lot of my employees wont ask you if you need help because they expect you to ask them for help. but customer service in some old navy stores is a problem and i agree with you.
Posted by retailemployee105 on 2010-07-16:
and Ytropious i agree with you too because i hate having to ask every customer if they need help because i know if i was a customer i would be like annoyed because i would like to look around. i would rather ask for help then be asked. it is required at Old Navy stores just to welcome them and help them if they look like they need help.
Posted by mom mom on 2010-07-18:
Posted by mdoll444 on 2010-08-08:
mom mom-

As an Old Navy employee, we do honour sales and returns. We will do all returns for the right amount of money, but you need your receipt. I am not going to give a customer x amount of dollars back if there is no proof of purchase. That is handing away free money, and we as employees get in trouble for it.

I have to agree with the OP, it is not only the customers that get upset with the small amount of staff working. We as employees HATE it when they only schedule one cashier, one fitting rooms attendant, and one sales floor associate. Customers need to understand that when there is only 3 people working, and one has his or her break, that means that there is only two people. Two or three people to do everything is impossible. The sales floor associate is not only responsible for covering the cashiers and the fitting rooms attendant's break, but helping out at cash when there is a line, and helping the fitting rooms attendant by putting the clothes back.

This problem is all the managers, and not ours. When you complain about there being no one on the floor to help you? We know that there is no one, and there is nothing we can do about it.
Posted by retailemployee105 on 2010-08-09:
that is exactly the point i was trying to make. you cannot come in and get angry at an employee about there being a low staff in the store or you are not getting helped as soon as you would like. you cannot expect the cashier to do everything in the store because it is just not possible.
Posted by MaryJade202 on 2011-06-16:
What about employees that blatantly let customers butt in the checkout line? I had that problem today. There was one girl, and another came up to help her, since there were 3 people in line. The first was already being checked out, so the 2nd woman went to the employee that came up to help. I was next. However, another customer came up, and went behind the lady that was before me. My mom got pissed and said, "Your turn." when the employee was done, because it was messed up, and the employee just gets all wide eyed and nods no to me.

The registers were in the same checkout lane as well, it wasn't like there were two or three lanes open. Even so, my mom says aloud, "They should've taken you." I say, "I know." I buy the shirt and walk out.

Later, I said, I should just go back and return it for the crappy service and my mom said she was about to tell me to do that. I wish I would've thought of it while in line. I seriously considered going back and returning it literally 10 minutes after I bought it.

My mom would never say things like that in a store either! Which means, it was that bad. Really disrespectful, and I felt totally disregarded. Safe to say my family will never shop there again.
Posted by MaryJade202 on 2011-06-16:
If my post was any bit confusing, another customer basically butted in front of me, when the employee that checked her out KNEW I was next in line, because at first it was only three people standing in line. Then the 4th customer comes up and as I said, I was completely disregarded. I also heard no apology, which I would have appreciated with what had just happened to me.
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Strong chemical smell in stores and on clothing
Posted by TiredMT on 04/19/2010
I have just started noticed a really strong chemical smell in the Old Navy Stores. I actually had to leave the store it was so strong. It was really making my eyes burn. My 8-year-old daughter even commented on it. We have been in 2 different old Navy stores in 2 different states and the smell is the same. I ordered some clothes online from Gap and Old Navy and the very exact smell is on the clothing. Does anyone have a clue as to what this could be? I really like shopping at Old Navy and Gap but if this smell continues will be forced to not shop there any longer.
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Posted by Buddy01 on 2010-04-19:
Sometimes at my store (not Old Navy), there is a smell to the clothes and it is from the fabric treatment done by the manufacturer.
Posted by TiredMT on 2010-04-21:
Thanks for the info. I have been doing some research and apparently clothing manufacturers use formaldehyde in their clothing and this could possibly be the smell. It is definitely in the clothing. I washed the clothes purchased online with baking soda. That didn't work, so tried adding vinegar to the wash and after 5 washings, the smell is almost gone but the clothing looks worn. I really love Old Navy and Gap clothing but I just cannot tolerate this smell. It's a shame.
Posted by Customer on 2013-05-29:
I thought it smelled like the Monkey House at the zoo...the smell was also on the clothes..but was gone after I washed them...but yeah..it was not pleasant to shop there.
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StarStarStarStarEmpty Star
Customers, this is for you
Posted by Andie24 on 11/17/2012
CALIFORNIA -- Hello everybody, so I currently work for Old Navy and have for a little over 4 years. While I do agree with some of the complaints that you all have, you also have to remember that the sales associates that work at Old Navy work for that particular STORE not directly for Old Navy corporate, therefore, the sales associates are not responsible for:
A) the quality of the clothes B) the prices/sale prices of the items and C)store policies. Old Navy corporate decides all of that, the sales associates are basically there to just fold clothes, cashier and to be helpful to a customer by informing the customers on policies and answering questions such as "can you tell me the price of this?" or "do you have this in a size..?" the reason some associates get frustrated with customers is because they don't READ the signs, while yes I agree some of the signs are a bit confusing, most of them do say which item is the one on sale, you can't just look at the price and assume that the item you are looking at is the one on sale, most of the signs say which item is on sale, also, the clearance section says "UP TO 50% off" what that means is there is a variation of clearance discounts and the biggest clearance percentage you can find on something is 50% off, BUT if you look carefully and you are lucky you can find things for. 47 cents! Also, the super cash, that's something that started not too long ago, at first it had many flaws, but corporate has improved it somewhat, for now in order to receive a super cash coupon when the promotion is going on you must spend at least 25$ on your purchase BEFORE taxes, now, don't ask me why they make it before taxes I don't have the answer to that question, when you spend $25 (before taxes) you will receive a $10 super cash coupon, that is the smallest amount in super cash you can receive, there are bigger amounts, you can either receive a $10, $20 or $30 super cash coupon depending on the amount you spend at that time. The coupons say very clearly the dates you can use them and how much you must spend in order to redeem your super cash next time, also, if you READ the back of your super cash it will tell you, "you must spend X amount before taxes to redeem super cash." I can't tell you how many people come up to me with a super cash they have received and it is not valid yet, therefore they cannot use it and for some reason they just can't understand why. If you have more than one super cash coupon we will have to split up your transactions if you want to use all of them at once, we cannot combine them. Super cash is typically handed out a month before the valid date. Also, please DO NOT ask "can I use it anyways?" the answer will always be "NO" why? well simply because the computers will not let us, like I said before sales associates work for that particular store you are shopping at not directly for corporate, the sales associates have no higher authority therefore, they must do what they're managers and most importantly what corporate wants! if corporate wants a coupon to start at a certain date then that will be the date you can use it.
A lot of the sales associates may also have other duties such as working for shipment or signage, shipment is well, the people that receive the shipment and put the merchandise out on the floor, signage are the people that are in charge of changing the signs in the store, but, don't assume that ALL associates do these jobs, because they don't, so if you ask a sales associate about a certain sign and they have to ask a manager about it, it's because they are not in charge of signage and really don't know and just want to be sure they give you the right information. Also, the sales associates don't walk around the store every time they are there and memorize the prices of everything in the store (if someone can do that, wow! amazing!) so don't give them a hard time if they have ask someone to check a price for them. We also never know exactly what is coming in shipment, sometimes things don't arrive in a particular shipment which is why we may not have it, but we could receive it in a next shipment, but we truly never know what is going to come in.

When it comes to opening up an Old Navy card, the particular promotion they may have going on such as getting 10% off if you are approved or not approved may change, it can be get 10% off if you are APPROVED and nothing if your are NOT APPROVED or you may get at least 5$ dollars off if you are NOT APPROVED. Old Navy associates get NOTHING in return when someone applies for an Old Navy card we simply ask if you would like to open one up because we are told to ask, just remember that if you are approved, the amount of your purchase will be put onto your new Old Navy account so there is now a charge on that card, most associates will tell customers this before opening up your account. We do not get any type of commission what so ever on anything! also, at this time Old Navy stores (not the one I work at least) accept in-store payments, so don't walk in there a day before your payment is due and get mad at the associate because you can't make your payment, that is not their fault, as far as I know payments can be done online, by phone or thru mail. Returns? the policy is now you can return something from whenever as long as you HAVE A RECEIPT, if you do not have a receipt and you payed with a credit/debit card we can look up your item and return it that way. If you do not have a receipt and did not pay with a debit/credit card, you will receive a MAIL CERTIFICATE that means exactly what is says it is a MAILED certificate, a store credit that will arrive to your current mailing address for the amount in returns you have made, if you payed with a gift card you will receive a gift card back, exchanges? work the same if you have a receipt you can do an exchange for whatever item, if you do not have a receipt but payed credit/debit card we can look it up and you can do an exchange for whatever item, if you do not have a receipt and did not pay with credit/debit card exchanges are NOT ALLOWED and we are only able to do a mail certificate. If you have a gift receipt you will get a gift card for the return amount. If what you are returning was a gift and you don't have a gift receipt or regular receipt you will get a mail certificate. So they key here is if you want to do a return/exchange HAVE YOUR RECEIPT!! Online returns? if you have an invoice your return will go back to you in original form of payment, exchanges cannot be done with online returns. If you do not have an invoice for whatever reason you will receive a MAIL CERTIFICATE. Just keep remembering that these are all store policies and sales associates just follow the rules and do what they have been told is allowed and what is not allowed. Don't blame the associate if you have a problem with the sale prices, coupons, returns, exchanges etc. blame corporate, they are the ones that decide how all of those things will work.

Now, if you're wondering why I rated Old Navy 3 stars, it's because I do agree that Old Navy has a few flaws in their system and they have a few things that could improve, the main thing I think they could improve with returns anyways, is giving a store credit customers can use right away if they do not have a receipt, instead of having to wait for the store credit to come in the mail. I also think they should allow in-store payments. So I do agree with some of the customer complaints. What my point is here, is to help and to make some of you (the customers) understand that it is not the sales associates faults and that when they tell you "I'm sorry, there isn't really anything I can do" it's because there really isn't much they can do, they are simply following store policy.
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Unfair and Discriminatory...
Posted by Cathie111 on 08/03/2009
I'm short. And I've had two children. I'm not massively overweight, but sometimes normal shirts don't fit me and I have to choose plus size. On the flip side I'm in petite size for pants...I'm just over 5'1". So I have to buy a lot online. Normally, that wouldn't be a problem. However, Old Navy offers coupons and discounts IN STORE. Doesn't do me any good. And they don't work online. So...because I'm short, I don't get discounts? I also have to risk buying something that doesn't fit, get it, try it on, and if it doesn't, send it back...because they won't accept them in store of course. What a pain! On top of that, shipping. I can't just go to the store and grab a pair of jeans. No, I have spend an additional $7.50 to get them. So no discounts PLUS shipping. Discrimination anyone? Old Navy needs to add an online code for petite, tall, and plus sizes...and FREE shipping.

Until something is fixed, I won't be shopping Old Navy, nor will over 400 mothers in my mother's group who had no clue about this situation until I went through it recently. Now they're appalled. Nice work Old Navy...
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Posted by spiderman2 on 2009-08-03:
There are a lot of places that sell petite pants and plus sized tops. I suggest you shop at one of those.
Posted by Eloise on 2009-08-03:
Discrimination??? Old Navy offers regular sizes up to size 20. Anything in larger size would be difficult to find in any store other than one that specializes in Plus sizes. Now before you get all indignent I wear a size 14/16 myself. Am I discriminated against at Lane Bryant because they never order any 14/16's. Get over yourself. I'm sure your Mommies won't last a week before heading over to Old Navy again!
Posted by Ben There on 2009-08-03:
There are lots of companies that offer discounts through one sales channel and not another...
Posted by Ben There on 2009-08-03:
There are lots of companies that offer discounts through one sales channel and not another...
Posted by Anonymous on 2009-08-03:
How are you being discriminated against because you're short? That makes no sense. That's like saying I'm discriminated against because I have long legs and I can't ever find jeans long enough in the leg for me. *rolls eyes, sighs*
And, yes, of course you can't return what you buy online in the stores because you got it online. What they sell online isn't necessarily what they sell in the store itself... they can't take it back.
How is no discounts plus shipping discrimination?
Posted by Eloise on 2009-08-03:
Oh, did I not mention that Old Navy also has tall and petite sizes! This kind of review ticks me off because it's nothing but whining. If this is how Mom acts I for one don't want to meet the kids!
Posted by Anonymous on 2009-08-03:
Try googling "Old Navy online promos" I found coupons to be used on their website for free shipping, discounted shipping, 20% off, etc.
Posted by Anonymous on 2009-08-03:
It's like the reviews that say... "this is a bait and switch"... when it's not.
Or... "it's a scam"... when it's just simply cashier error.
This post isn't about discrimination... in any way, shape or form. If a store doesn't carry what you want, you just simply don't go there.
Posted by Ttereza on 2009-08-03:
Often, stores will carry different sizes than the online counterparts. Stores typically carry the most frequently encountered sizes, while "specialty sizes" are available online.

Clearly you are a specialty size in this store. There are stores where I am considered a specialty size as well. (Small bra size, anyone?) But let's stop feeling sorry for ourselves. I go through some difficulties, but it is not the end of the world, and I am inclined to believe it is not the end of yours, either.
Posted by Anonymous on 2009-08-03:
cathie111, I think you should file suit against old navy at once. how dare they discriminate you like this? oh the nerve. the nerve I tell you.
Posted by BokiBean on 2009-08-03:
Is it just me? I can't stand old navy clothes, they are hideously ugly.
Posted by Anonymous on 2009-08-03:
Boki, I don't shop there... too expensive... for me, anyway.
Posted by Anonymous on 2009-08-03:
If you thought they were expensive, try going to Abercrombie 30, 40 bucks for a t-shirt.
Posted by dan gordon on 2009-08-03:
before you wrote you little rant did you try asking Old Navy or writing them a letter. Its just as easy as posting an anonymous gripe.
Posted by BokiBean on 2009-08-03:
I love bargains. If I get a splash of bleach or a slop of spaghetti sauce on a bargain tshirt, I can shrug it off..
Posted by Ytropious on 2009-08-04:
You think you're the only one with issues finding fitting clothes? I've got A cups, try finding an awesome fitting bra made for small boobs that isn't loaded with padding, hideous, or made for preteen girls. I also wear a small, because I AM a small, but for some reason small is the first size to go. Am I being discriminated against? No, people just don't want to buy sizes they really are. Get over yourself, and fast. You seem to focus on being short, but I really think you don't want to admit you could probably stand to lose a few pounds. No one is forcing you to shop Old Navy, not every store is accommodating of every size, so the entire point of this rant is...well. pointless!
Posted by Anonymous on 2009-08-04:
I have to be very careful about clothes I buy, for instance there is no way I could wear an off the rack suit, or an off the rack bikini. Not everyone is built in proportion.
Posted by Suusan B. on 2009-08-04:
Discrimination? I don't think so. I wear a size 8 jean with a 36" inseam and there has never been a time when I could walk in a store and grab a pair. I buy from LandsEnd Overstocks and get great deals - - and if I buy them on the computer at Sears then shipping is free and if I don't like them I just bring them back to Sears. I think it is time you get over yourself and look elsewhere other than Old Navy. And as far as the 400 women in your mother's group never shopping at Old Navy again because they don't have clothing in their stores that fit YOU - - right.
Posted by jktshff1 on 2009-08-04:
"short people got, nobody"......
Posted by Buddy01 on 2009-08-04:
I agree with Suusan. Do you really expect anyone to believe you can control where the 400 other mothers shop?
Posted by Ponie on 2009-08-04:
Join a gym.
Posted by Cathie111 on 2009-08-04:
I think the entire point of my post was completely missed. Because I have to buy petite...I'M SHORT...going to a gym isn't going to help that "Ponie"...I have to go through hassles to get clothes from Old Navy. How is that fair? I'm not controlling the other mothers in the group. This is what they've said after I posted my complaint. I never whine. I state facts. You cannot go into an Old Navy if you need tall or short clothing. How is it fair that I can't go buy jeans without paying shipping? And if I buy a $20 pair of jeans, they end up $29.09 (with tax). So a $20 pair of jeans for me is nearly $30. Yes I can go elsewhere...and I do. But Old Navy is 20 mins from me. Everywhere else that has petite is 45 mins from me. And to clarify, I'm not in a plus size for pants. when I said I had kids, I was meaning to say my chest is larger. I can't go and wear cute little baby-t's or button downs unless they're plus...and there are other styles that won't fit correctly without plus either.
Posted by Ttereza on 2009-08-04:
Cathie, I do think some of the body image comments aren't warrented. But this really is a business, they sell the clothing most often bought first, and then an array of less frequently encountered sizes.

Take my situation, for example. I work at Victoria's Secret with a 30% employee discount. However, when I want to buy a bra that will actually fit me, I need to buy online, pay full price, and then shipping. So a 45.00 bra would cost me around 30.00 in the store, but because I am a specialty size, I have to pay over 50.00.

Things are not always 100% fair, and it's not always easy for us to find what works for our bodies, so people like us have to get a bit crafty and go to extra lengths and other stores to find what works. Hopefully Old Navy will start to stock items that will fit you better. However, if they do not, it is because of a simple supply/demand business plan, and nothing about discrimination.
Good luck.
Posted by Anonymous on 2009-08-04:
Ttereza, very well put. I agree that the body image comments were rather rude too.

Cathie, I'm a petite, so I hear you. Funny thing is that there are a lot of people out there that are 5'2" to 5'4", so why aren't there more pants made to fit this height. It's a wonder, that's for sure.
Posted by Eloise on 2009-08-04:
'I have to go through hassles to get clothes from Old Navy. How is that fair?'
Life isn't fair. Get over it!
Posted by jktshff1 on 2009-08-04:
Sorry, and not meaning to slam, but what's the problem with going somewhere else?? Apparently, they don't need money from people of your stature. I like my underwear with the slit running sideways...not everybody carries them...it that discrimination?...NOOOOOOOOO!! I spend my money where they got them (Dillards by the way. You guys here need to check them out, quicker to get into when you really got to go)
You need to grow up and get yourself out of the center of your universe. Sorry 'bout that.
Posted by Fufu487 on 2009-08-04:
Its not the end of the world, sweetie. I am 5'4 (actually just under) and nothing I purchase in-store fits, thats just the way it is. Instead of ordering online, I pay to have my clothing hemmed. the company is not discriminating against you, they are charging you the same shipping charges they charge everybody who purchases online.
Posted by BokiBean on 2009-08-04:
jkt..about the underwear. I got a weird mental image and it took me a minute to figure out what you were talking about... :D
Posted by Principissa on 2009-08-04:
HA! I'm barely 5 feet tall, petites are too short because I'm all leg and no midsection, misses is too high cut in the waist but perfect in the thighs, juniors are too low cut and don't sit right on my hips. Good luck being me and finding clothes. I've had the same jeans for 12 years and just patch them. Don't even get me started on tops. Medium fits in the abdomen and shoulders but not the chest. Large is too big in the abdomen and shoulders but fits fine in the chest. I practically live in t-shirts and jeans and whatever tops I make for myself.
Posted by PepperElf on 2009-08-04:
i agree about the 400 other mothers part

i NEVER EVER believe it when someone tells me they're going to get other people to stop shopping somewhere or drop a company just over their own personal issues.

Simply put... one person's personal issues with the company or store does NOT mean everyone else has those same issues.

and to be quite honest....
except for the civil rights movement and with celebrities... i have NEVER seen a mass-boycott of a store over one person's issues.

and to be honest i know i won't see one here either.

now personally i don't shop ON either. i just think they're styles suck.
except the pink st. patrick's day socks. everything else sucked
Posted by jktshff1 on 2009-08-04:
Yea boki, tell hubby quick as 1 unzip, 2, thumb in slit, pull down and go, ain't got to worry with that side to side thing.
Look quick this is going to go when admin sees it. Maybe I ought to write a review on them.
Posted by Anonymous on 2009-08-04:
oh my...
Posted by BokiBean on 2009-08-04:
Got it!

Of COURSE you should write a review..its good info!
Posted by mh81 on 2009-09-30:
I hear ya. My biggest complaint is that I have to pay to return items that don't fit as well.
Posted by Anonymous on 2009-12-20:
Uh, yeah, discrimination? Riiight... That would be if they refused to sell you a size 8 because you "looked too fat in it" or something. Clearly that is not the case. The online and in-store sales are ALWAYS different, but there are about equal numbers of both. bearkatkitten, they actually do allow returns of online purchases in the store. They just mark them 50% and put them in the clearance section. Wait, why exactly should there be free shipping? Do bigger, shorter pants magically transport themselves? "Plus" didn't sell in stores because the regular sizes go up to a 20... Try shopping at any other store that isn't a plus-sized store specifically, hon... Get a grip. They won't miss your 400 mothers who "won't shop there anymore", either (but they are totally shopping there now).
Posted by Anonymous on 2009-12-20:
Also, since when does anyone have the "right" to the lowest-priced Old Navy clothing? I think I missed that amendment...
Posted by Anonymous on 2009-12-21:
My husband is a big boy and the mall does not often have big boy clothes. He buys online. So can you. It isn't a conspiracy.
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Ridiculous Exchange Policy
Posted by JaimeGW on 07/05/2008
PHILADELPHIA, PENNSYLVANIA -- I received a shirt from Old Navy as a gift. I love the shirt, but needed a bigger size. The gift-giver did not include a gift receipt, and I was told by the store that even though the tag was still on it, I could not exchange it for the next size up. I was told they would send me a gift card in the mail for the lowest selling price, even though I had NO DESIRE for a refund of any kind. I just wanted another size in the same exact article of clothing.

I can understand having this policy for RETURNING an item, but it is unfathomable to me that they will not allow a simple exchange for the same exact item in a different size.

There is no profit/merchandise loss for them in a situation like this, and it is not showing customers that they value them and their happiness in any way.
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Posted by Anonymous on 2008-07-05:
They require a receipt for returns or exchanges. Otherwise how would they know you didn't steal the shirt and bring it back because it didn't fit?
Posted by Crown Jules on 2008-07-05:
Like PassingBy said, without a receipt how do they know that you are returning the shirt and didn't just take it off the rack and carry it up to the register claiming it was a gift? There most certainly is a merchandise loss for them if they wind up giving a free T-shirt to everyone who asks for one.
Posted by CrazyRedHead on 2008-07-06:
I have seen brand new Old Navy shirts in goodwill for $2.00-$3.00 that still had the tags on it from Old Navy, so how do they know that is not where it came from. I'm not saying that is the case, but just because something still has the tags on it doesn't mean that it actually came from that store. More and more retailers are taking after Target's policy of no receipt = no returns/exchange not even store credit.
Posted by heaven17 on 2008-07-06:
They require proof that the shirt was actually paid for. Why is that so unreasonable?
Posted by ThinkingForward on 2008-07-19:
Just because you have the item does not prove that the item was ever paid for. Also, having the tags on an item does not mean anything. This is a loss prevention issue. Usually, when you don't have a receipt, they will send you a store credit by mail which is entirely reasonable. As this was a gift anyway, why are you acting like you paid for this yourself. Righteous indignation is not warranted here. Perhaps if you came off with a better attitude, you'd find people are more willing to help you.
Posted by EducatedConsumer on 2008-10-09:
The tags are still on it!! What does that prove? Only, that you haven't taken the tags off yet. The shirt could be returned for store credit that's all, or you can keep the shirt and wear it a size to small.

Not sure why you would think this policy was unreasonable.
Posted by JaimeGW on 2009-01-29:
As I said, it was a GIFT. How can I control the fact that the gift GIVER did not give me a gift receipt? Old Navy whores out their sales and such so vehemently during holiday time as what great gifts they are, so it is to be expected that people are receiving their merchandise as GIFTS. Why punish the gift recipient just because the gift giver was careless with the receipt! And how is it unreasonable? For the same reason that MOST STORES, aside from Target, allow you to exchange the exact same item for something in the APPROPRIATE size. It's called customer consideration. You all keep mentioning cost and how do they know it was actually paid for - blah blah blah. If they were so concerned about cost and savings, then why do they THROW OUT their hangers instead or reusing them? Yeah, sure, they are REALLY concerned about cost. So yes, this is a completely UNREASONABLE policy.
Posted by DigitalCommando on 2009-01-29:
Jaime, returning a shirt to be exchanged has no profit motive for you or a thief. There is no monetary gain in an exchange transaction so there is no incentive for any wrongdoing here. Why would a thief shoplift a shirt that is too small and then interact with a store employeee to get the proper size? In my opinion, Old Navy failed to perform a basic service without any valid reason especially when you consider the original tag was still on it.
Posted by JaimeGW on 2009-01-29:
Thank you, Digital. It is nice to see a voice of reason. A theif would have just taken them up on their offer to send the gift card in the mail at the value of their lowest selling price on the item.
Posted by Anonymous on 2009-12-21:
Nobody is "punishing" anybody, haha. You got a gift. The gift didn't work. If anyone is punishing you, it's the gift giver for not including a gift receipt! You didn't lose anything. Just get the mail certificate and go buy the right-sized shirt. Or whatever you want to buy. If you were timely about it, you'll probably get the same price the gift giver paid for it, too. And no, most thieves do not jump at the chance to repeatedly give their name and address to the company they are stealing from to get the certificate mailed to them. You're wrong. And the tags mean nothing. Tags are still on shirts when you steal them.
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Return policy is the pits
Posted by Big-G on 01/02/2008
SOUTHAVEN -- No store credit? Wait for a gift certificate in the mail? Give me a break.

This is a lose/lose. I would have spent more money and bought additional items if you would have just given store credit for my return.

Keep it...its the last I will need from you. And for those who say its needed due to shop lifters...how about designing your stores so someone can actually monitor the returns as they are brought in or as people leave.

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Posted by Anonymous on 2008-01-02:
Thye have...it's called Costco and Sam's Club
Posted by zigzag6 on 2008-01-02:
There are always strings attached to items bought at low-cost stores. Useful to know, I won't buy anyone gifts from Old Navy (as I'm sure my gifts get returned).
Posted by Suusan B. on 2008-01-02:
Costco and Sam's Club monitor what is brought into their stores as well as what walks out the doors - - and they get nothing but complaints about their method. You obviously attempted to get a store credit for an item without a receipt and unfortunately were not aware of their policy. 'Tis the season.
Posted by spiderman2 on 2008-01-02:
Did you have a receipt? I have returned things to ON with no problems in the past.
Posted by Anonymous on 2008-01-02:
i ordered some crap online for my niece and nephew thru Old Navy,and all the items were too small.I went to my local ON,with my reciept and they were happy to refund my credit card.
People it is easy to exchange,or return....you just need PROOF OF PURCHASE(receipt)
Posted by Anonymous on 2008-01-02:
Once again, the consumer is not holding themselves responsible for not following the store policy. Return policies are posted. If you didn't follow it, then you are out of luck.
Posted by SilverWngs71 on 2008-01-02:
At Christmas, my Mom purchased a pair of jeans for my daughter and when she tried them on they were to small. So taking the jeans back with a Receipt, ON was great on letting us exchange the product.
Posted by bigboxworker on 2008-01-02:
Posted by DreyNikHaze on 2008-01-02:
And once again, Old Navy has to take the fall for an irresponsible customer. Stores should not be to blame for your ignorance.
Posted by Ponie on 2008-01-03:
Why is it when a customer is sloppy about receipts, the store is wrong?
Posted by mtholliday on 2008-03-21:
The return policy is not that hard... keep your recipt and you'll be fine. its not different from any other store. besides on can look up a purchace if its been made with a credit card. if you are giving a gift get a gift recipt and nobody will have a problem. its not the employees fault, they are just following store policy
Posted by ThinkingForward on 2008-07-19:
Wow, I'd like to see you attempt to revolutionize the retail industry with your groundbreaking antitheft plans. Fact is, retail stores can't stop people they KNOW are shoplifting due to potential lawsuits. If you dont want to shop there then don't, I'm sure the employees will appreciate one less ireesponsible customer blaming their carelessness on everyone else.
Posted by tinab158 on 2008-09-08:
I have a horror story for you regarding an Old Navy return/exchange WITH a receipt.

My daughter has an Old Navy credit card and earns Old Navy Bucks Back reward certificates based on how much she spends with her card. She earned a $20 reward and used it to purchase a dress, the total bill was $17.70. She brought the dress home and decided she didn't like the way it fit and returned it 2 days later WITH the original receipt and the tags still attached. The cashier took the dress, rung up the returned item and handed my daughter a "return receipt"...the only problem was that there wasn't a store credit or return of the Bucks Back certificate.

My daughter was then told she couldn't "return" an item purchased with the Bucks Back reward. Duh, ok. So...........she asked to "exchange" it for anythng else in the store, and she was told she could not "exchange" an item purchased with the Bucks Back reward. Duh, ok. So.........she then simply asked to have the dress back, but was told no because it had already been "returned" into inventory. Duh, ok. DOES THIS MAKE SENSE TO ANYONE? My daughter left the store with her original receipt and a "return receipt" for an item they claim cannot be returned. BTW--If you can't "return" an item purchased with a Bucks Back reward, then why did they take it back in the first place?

Corporate was called, and they say the store took the appropriate action. Duh, ok. Corporate said the clerk should have told my daugher the policy before accepting the "return", but...too bad, so sad. Corporate said that had my daughter used her Old Navy credit card for the purchase, then she would have been re-issued the $20 Bucks Back reward...it makes no difference that the total purchase was less than the reward itself. Corporate was asked for a copy of the Bucks Back reward policies, but they refused to direct me to where I could find it and they refused to send a copy to me.

Well...............I went to the store and found an Old Navy credit card application. In the application, it says that the rewards MUST be used with an Old Navy credit card and the total of the purchase MUST be more than the face value of the purchase. Well...........it seems Old Navy violates its own policies in selling items, but sticks to "invisible" policies when items are returned.

Needless to say, my daugher will NEVER step foot in another Old Navy store! They've lost a faithful customer over a ridiculous return/exchange policy! Poor customer service is the reason many stores lose customers...and why many stores are forced to close their doors. It's all about customer service, too bad Old Navy hasn't figured this out yet.
Posted by angelface82288 on 2008-09-24:
I love how everyone complains about store return/exchange policies, no matter what store. The problem with some customers is that they do not shop as smart shopers. No matter what store you shop at you should read their recipts for return policies. As for the bucks back issue, if customers just took time to read any of the fine print on any of the coupons they recieve from any store they would understand the terms and conditions set for using the coupon. If everyone took the time to read fine print and pay attentiion to all store policies, no one would have silly complaints such as these. And don't get mad at the employees that are just relaying return/exchange policies (as they say don't shoot the messenger). Just put yourself in the employee's shoes, they are not there to make your life and shopping experience hell, trust me, we don't get kicks out of that! Respect all no matter what your issue!!
Posted by Anonymous on 2009-12-21:
zigzag6, you could just get a gift receipt... They will happily give you one if you ask for it. Keep your receipts! And if you pay with debit or credit, they can look up your purchase that way as well. You do get store credit without a receipt, which a lot of stores won't allow, you just get it in the mail. Do you know how many people walk in the store, pick something up, and try to return it for store credit? Amen, angelface82288!
Posted by cspringer on 2011-10-18:
If Old Navy put enough high tech technology in their computer to track every return, not only would the computers be slow and frequently shut down because of an overload of information, but it would cost Old Navy a ton of money to install all of that and they wouldn't be able to keep track of all of the traffic in every single store as easily because the information from the computers would have to be transported through the computers some how to the bigger offices which would take even longer to proccess an order and make sure the oficce got it. Here's a better tip either ask for a gift receipt or maybe keep track fo your receipts! IT's not ONs fault that you are not organized, and even then they could have looked up your receipt if you payed with anything other than cash. If you ask me there system is pretty smart and still then they lose millions of dollars every year. Raising sales goals that might not be able to be met and in the end causing employees to lose hours and make the economy suck even more. So no, I'm sorry your idea is not good enough.
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