Customers, this is for you
CALIFORNIA -- Hello everybody, so I currently work for Old Navy and have for a little over 4 years. While I do agree with some of the complaints that you all have, you also have to remember that the sales associates ... read full review
Out of Luck--Too Late
ILLINOIS -- I guess I should read my receipt better. I knew that Old Navy has a 90 day return policy, but I thought that they would give you a store credit if it was after that time. Well, I was sadly mistaken. ... read full review17 Replies - Latest reply on 12/30/2011
Return policy is the pits
SOUTHAVEN -- No store credit? Wait for a gift certificate in the mail? Give me a break.
This is a lose/lose. I would have spent more money and bought additional items if you would have just given store credit ... read full review16 Replies - Latest reply on 10/18/2011
Thoughts From An Employee
Hi everyone! I just happened upon this site randomly and saw so many people criticizing Old Navy and their associates, and I am a little shocked. I personally work at an Old Navy as a regular associate ... read full review30 Replies - Latest reply on 02/04/2010
Poor quality of policy
RACINE, WISCONSIN -- There is a poor quality of the return/exchange policy when it comes to old navy. Many stores have great return/exchange policies. Many even stand behind returning or exchanging regardless if it is at ... read full review2 Replies - Latest reply on 11/28/2006
BARBOURSVILLE, WEST VIRGINIA -- 7/2009
BEWARE!! If you are going to shop at Old Navy beware of the return policy that applies when the purchase has been made with a check. I recently shopped in Old Navy and needed to return some of ... read full review10 Replies - Latest reply on 01/19/2013
GREENVILLE, NORTH CAROLINA -- An employee at Old Navy store located in Greenville N.C was charged with around 100+ counts of taking video's of white women in different forms of undress about 2-3 weeks ago.
Old Navy could do a ... read full review21 Replies - Latest reply on 10/18/2011
Ridiculous Exchange Policy
PHILADELPHIA, PENNSYLVANIA -- I received a shirt from Old Navy as a gift. I love the shirt, but needed a bigger size. The gift-giver did not include a gift receipt, and I was told by the store that even though the tag was still ... read full review10 Replies - Latest reply on 12/21/2009
BLOOMINGTON, INDIANA -- I will first say that the people that work at Old Navy must be pulled from the "Most annoying people ever" list. Everytime I walk into the store I am asked if I want to save 10% and open a card..first ... read full review19 Replies - Latest reply on 05/03/2010
Old Navy shirt stains my skin
CALIFORNIA -- I bought a blueish colored shirt at old navy, wore it for the first time and the dye from the color of the shirt turned my skin that color. It didn't come off for days. I tryed washing it but it still ... read full review9 Replies - Latest reply on 01/26/2014
BIRCH RUN, MICHIGAN -- I recently returned a pair of my daughters jeans because of a row of threads that were coming undone across the thigh. The manager said they were not defective and would not exchange them but gave only ... read full review7 Replies - Latest reply on 10/14/2008
I bought a metal water bottle from Old Navy and was surprised that after washing the bottle, the bottle continued to taint the taste of the water inside (tasted like metal, or chemicals). Plus without any liquid inside the bottle smells very strongly like some sort of chemical. What materials were used to make the bottle? No one at Old Navy knew when I went to return it, nor was the bottle marked with the type of material.
5 Replies - Latest reply on 03/04/2009Add reply
The only thing the bottle said on it was "Made in China."
Unfair and Discriminatory...
I'm short. And I've had two children. I'm not massively overweight, but sometimes normal shirts don't fit me and I have to choose plus size. On the flip side I'm in petite size for pants...I'm just ... read full review37 Replies - Latest reply on 12/21/2009