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Old Navy - Page 2

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83 Reviews & Complaints
www.oldnavy.com

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Shirt Dyes My Skin Blue and Ruins My Clothes
Posted by JusttSamm23 on 02/27/2014
I recently purchased a blue mermaid shirt from Old Navy and now my whole torso is blue with the exception of a bra out line from the bra (which was white and is now ruined and won't wash clean) that I was wearing.

     
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Online Return Customer Service Horrible!!!
Posted by Shaunam0065 on 02/23/2014
ONLINE ORDER, PENNSYLVANIA -- Ordered 3 pair of pants for my son cause he is hard to fit.Well they didn't fit but he is 15 and he threw out the packing slip.I tried to exchange them in the store but they said without the packing slip they couldn't. Really?

They had my card and everything.Called customer svs and they said they could not send me a copy of the packing slip (odd in 2013?). I used a prepaid Paypal card to purchase these which I now don't have because I closed the account to avoid monthly fees.They said they could only refund money to that card.I don't have the card so I asked if anything else could be done.They said to return items and put a note in it (they would put a note in computer also) and tell them I don't have the card any longer and ask them to send a gift card instead.This was my only option so I did.

I received an email saying they received my return and were going to credit it back to my card.I immediately called them. They said they would make a note and make sure it came on a card instead. Well it never came.Called yesterday to see if it was processed yet. Guess what? They put it back on the card.Transferred me to some credit card division .Nothing they could do!!!!Now I am just out $60!!!

This is what their employee told me to do and I am suppose to just suck it up like I did something wrong! I will never order from Old Navy again. Besides that their shipping is the slowest I have ever seen. Also the fact that if you buy an online item in the store and you can't return it is very strange and annoying.Obviously whoever bought it online was able to return it but because I bought it instore I cant?????
     
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Posted by ticia232 on 2014-02-25:
Inform Paypal about what happened. Someone did make a mistake and send it back to card but just because your card is inactive doesn't mean that your money is lost. It went back to them Old Navy can prove it, they have to provide you with the money. A similar thing happened with me with a debit gift card, I got my money back from the Visa.
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I Placed My Order on the 8th. Didn't Ship Until the 16th
Posted by Memappm on 12/17/2013
If you place an order online make sure you are NOT in a hurry. I placed an order on the 8th. I just today got an E-Mail stating they just shipped it out today. It said it "should" arrive by the 24th. I do all my shopping online. Nobody else was this slow. I have everything I ordered from others. Even stores that I ordered as late as four days ago, their item came today!!
     
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Old Navy Online NEVER shipped goods
Posted by Angelwhisper85 on 12/12/2013
BOSTON, MASSACHUSETTS -- On the morning of December 2nd I placed an online order with old navy; since these were gifts I made sure that everything was in stock. At the same time I ordered from other sites, one being in the uk. On the afternoon of December 11th my package from the uk arrived and made me think "hey where is my old navy stuff???" I check my order status and it's not even shipped yet. .. .It's still being processed! Since Dec 2nd. .. Really???? So I call old navy and the not so helpful CSR tells me the same thing . .. My order is "being processed". .. Really????? When will it ship "soon" really?? Old navy has had my hard earned money since Dec 2nd. .. And my order hasn't even hit the road yet? I say I want to cancel the order and I'm told that I can't because it's already in the "processing stage" really!???? I request a supervisor but "none are available" then to get me off the phone I'm told someone will call me back --- still waiting. Warning: if you feel the need to purchase anything from old navy . .. Never ever purchase online. Worst customer service - worst shipping/process 7 full business days and the order still isn't shipped! Why is this acceptable??? Oh wait. .. It's not!

     
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Refund Processed, but Was Sent Condescending Email
Posted by Cheryl.pedigo on 11/18/2013
ONLINE, FLORIDA -- I ordered 2 pairs of twill shorts from Old Navy. When I received them, I removed the tags (including the sewn on tag in the back which is VERY itchy) and put them in the washer. When I took them out of the washer, both pairs were fraying along the pocket and belt loop seams. I called their customer service dept. and was given instructions to return as a defective product, and reordered the same 2 pairs of shorts.

After mailing the original pairs back, I rec'd email confirmation that they had gotten the package, and a 2nd email saying that only unworn or unwashed items were eligible for return, but AS A COURTESY they had decided to process my refund. Their return policy clearly states, only unworn, unwashed, OR DEFECTIVE items are eligible. I did not need a condescending email telling me they are doing me a favor! Their own customer service dept. told me the items were clearly defective!

Poor service Old Navy, I always thought better of you!
     
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Posted by FoDaddy19 on 2013-11-19:
In fairness they couldn't determine for sure over the internet what condition the clothes were. It sounds like you put them in the washer first, which would technically make them ineligible for return anyway. I do get that you didn't find these defects until after you had washed the clothes though.
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Great Customer Service
Posted by Amandamarkey on 11/06/2013
I placed an order with Old Navy about a week ago, and when it came in the mail, one of the shirts was missing! I called immediately and got to speak to someone within 5 minutes. She was incredibly apologetic and nice, asked which item and she re-shipped it. She also gave me a 15% discount for the future. This customer service is really great - and I would definitely order online with them again!
     
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Old Navy Harmful Children's Product
Posted by SUSANTHORP on 06/14/2013
VENICE, FLORIDA -- I purchased a girl's tank top from Old Navy that was covered in defective sequence. The sharp edges on the defective sequence resulted in cuts and scratches to the interior of both of my daughters arms (from underarm right down to her wrists). I contacted Old Navy to advise them of the defective product and to request that they initiate a product recall and remove the item from their shelves in order to prevent other children from suffering the same. After more than a month and despite me sending the item to their risk management department for assessment (the sharp edges are visible to the naked eye), and showing them photos of the damage that was done, they concluded that the product "meets with their industry standards" and declined to recall the item or remove it from their shelves. Instead, they offered us a $50 gift card for "the inconvenience". I'm pretty sure any item of clothing that causes cutting and scratches does not meet with any standard. I am disgusted by their lack of concern for their most vulnerable of consumers. I am even more disgusted by the fact that they are not willing to take any proactive measures (ie remove the item from their shelves) in order to prevent someone else from being hurt. Shame on you Old Navy!!
     
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Posted by clutzycook on 2013-06-14:
I think they meant sequins.
Posted by jktshff1 on 2013-06-14:
Sequins?
Posted by Soaring Consumer on 2013-06-15:
I suggest sharing your concerns with the Consumer Product Safety Commission.
Posted by Sue on 2013-06-29:
Sorry..spell check!! Yes, I meant sequins and yes, I have contacted Consumer product safety. Old Navy advised me that of the 25,000 shirts they put out, my daughter was the only one with an issue. I am assuming that others are returning the shirts for a refund or simply discarding them. I suggest anyone else who has the same problem contact The Gap Inc Risk Management department. Oh, and make sure you go see a doctor. They must have inquired 4 separate times as to whether or not I had any "medical documentation". I think they were more worried about getting sued than simply recalling the shirts as I had asked and saving another little kid from experiencing the same.
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Jeans Sizes
Posted by Jeanrothman on 02/15/2013
Size not available in jeans, needs petite or short in black, not 1 petite or short in store
told to shop on line. If I have to pay shipping charges the sale prices are moot.

     
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Posted by clutzycook on 2013-02-16:
You could always buy an average sized pair and take them to a tailor for alteration. It's fairly inexpensive by comparison.
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Customer Service
Posted by Marijovan on 02/22/2012
merchandise with both tags, receipt, & shop lifting device
merchandise with both tags, receipt, & shop lifting device
CARSON, CALIFORNIA -- My father purchased an Old Navy cardigan from Salvation Army near Palos Verdes today. It is new because it still had the original tag on it including Salvation Army's own price tag. At the register, I asked the woman to remove the anti shop lifting device attached to it. She told me that is why they are selling "AS IS" because it was donated that way. She suggested, I keep the tags on, take my receipt to Old Navy and have them remove it.

I went to Old Navy at Carson Mall the same day. Despite the fact I HAD A RECEIPT and the Price TAGS from OLD NAVY and Salvation Army...they refused to remove it since I did not purchase it from their stores!!!!!

End note: I went to Sears next door, they tried to remove it after hearing my story. Unable to remove it, I went to JC Penney for help. They helped me after hearing my story and REMOVED the shoplifting device for me. A lesson to OLD NAVY: CUSTOMER SERVICE!!! I will NEVER shop at Old Navy again. Sears and JC Penney have just gained a loyal customer. I will make an effort to purchase from their stores instead.
     
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Posted by ktisnumeroUNO on 2012-02-22:
I am not sure what is hard to understand about this.. You bought it from the Salvation Army, not Old Navy. Regardless whether it is Old Navy's product or not, you chose to buy this item second hand knowing it had a security tag on it. It is NOT Old Navy's responsibility to remove that tag without a purchase receipt from THEIR store. They have no idea is that item was stolen before you purchased it or not...
Posted by CC on 2013-02-16:
Regardless, customer service should be the ultimate goal. Did she beep when she came in? Remove the friggin theft device and keep the customer. If its stolen, you still aren't gonna get it back. And she'd be pretty dumb and desperate to come back into the store and ask someone to remove it.

-Part time retail worker for over 6 years
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Difficult Return
Posted by Jtooley31 on 12/29/2011
Old Navy's has absolutely no concern for customer satisfaction. They purposely make returns so difficult you would rather no do the return than return the item. In this case I received a Christmas gift wrong size. They made the return such an ordeal, I left the item at the store without completing the return. Clerks with no people skills, managers with no concern for customer service.
     
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Posted by JayByJay on 2011-12-29:
What exactly is "such an ordeal"?
The devil is in the details...
Posted by Anonymous on 2011-12-29:
Some details are missing here. Was a gift receipt included with the gift? Some places are strict about returns made without the receipt.
Posted by At Your Service on 2011-12-30:
Careful. Stating that a poster should give more details can get you deleted :-)

So with that said, where the heck are the details?

Hopefully the gift was given with a gift receipt. This is the first thing I can think of in a bad return situation. I would never think a store would refund without a receipt, so maybe the poster was frustrated with being offered an exchange or credit. Worse yet, maybe the item was clearanced and being offered on a 2/$5 table. It can be kind of offensive to be told the item you were given was only worth $2.50 in exchange credit. There's hundreds of possibilities and without any details, it's anyone's best guess.
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