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Misleading Bait and Switch Tactics with regard to their credit card promotions
Posted by Glinedesign95 on 09/19/2011
Back in May, I went to a store in Fort Worth, TX and was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy Visa card. I thought that sounded like a good deal so I said go ahead. Hadn't heard or thought about it since. Fast-forward to tonight, I get a call from a collection agency telling me I owe over $110 as a result of this card. Apparently, unbeknownst to me, the half of my order that was being "saved" on the purchase, around $9, was put on the card and had been accruing interest ever since, to the tune of over $110. I had never actually seen any bills or past due notifications because I was never aware anything was on there. Concerned about the repercussions on my credit rating, I had little choice but to pay $80 in order to put my account back in "good standing." So an innocent trip to Old Navy for some sunglasses turns into me wasting an hour of my time and having to fork over $80 to a collection agency and I don't even know if that's the end of it. Do I have any recourse? Is Old Navy willing to recognize that these practices may not be the most upfront and honest? I seriously had no idea that any charges were being put on the card and never actually laid hands on the physical card nor was I aware any such charge even existed.

Old Navy and all its partner stores will be losing business as a result of these types of bait-and-switch tactics, I'm sure.

     
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Posted by trmn8r on 2011-09-19:
Isn't it the case that whatever the bill came to be, it was placed on the card? You would be aware it was on the card if you didn't have to pay, I assume.
Posted by Anna Molly on 2011-09-19:
One would have to place the purchase on the new card to GET that deal. It's the same way at Target.
Posted by jktshff1 on 2011-09-20:
were you not mailed a bill?
Posted by skelly39 on 2011-09-20:
The poster did not say that they did not pay for the sunglasses. The poster said that the 50% off was not actually 50% off, just charged to the card. So the poster not only did not save 50% but got late fees and interest charged on the 50% he/she did not owe that was charged to the card. He/she would not have expected a bill for $9 because he/she thought he/she was saving $9 by taking the card.
Thanks for the heads-up, OP.
Posted by glinedesign95 on 2011-09-20:
Yeah guys, I was never informed of a charge being placed on the card itself, just that if I were to sign up to a card I would get a certain amount off the bill. I believe the actual card was mailed to me at a later date, but given I had no intent on actually using, I probably didn't open it. I never saw any bills as I wasn't expecting to be responsible for any charges.
Posted by Anna Molly on 2011-09-20:
glinedesign95, how did you pay for the sunglasses?
Posted by glinedesign95 on 2011-09-20:
My existing debit card.
Posted by At Your Service on 2011-09-20:
In order for something to be legitimately charged to you, you would need to sign for it. Why not just ask for a copy of the signed receipt for the initial charges?
Posted by Starlord on 2011-09-20:
While I feel you were the victim of a dishonest promotion or clerk, this is not Bait and Switch. Bait and Switch does not cover all times when a customer feels they are a victim of dishonesty. Bait and Switch is a particular type of dishonesty. I hope you can get this resolved.
Posted by skelly39 on 2011-09-21:
AYS you do not need to sign at many places if the charges are under a certain amount, like $25. This is not the OP's fault.
Posted by cspringer on 2011-10-18:
That was actually your cashiers fault. They are supposed to tell you that in order to get the discount you must put your purchase on the card, and as for not getting any bills in the mail or anything you might want to call 1-800-OLDNAVY and make sure your billing adress is correct with them..this should clear up any future confusion and if you take up what happened with them they might be able to help you out. Your best bet is to call that number.
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4th of July Ad
Posted by Ken42663 on 06/29/2011
Get rid of your ad team. It is my country not a joke or a store. To men and women who serve or who ever did the 4th and my country still mean more than a sale.

Ken Keller
     
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Posted by raven2010 on 2011-06-29:
I'm confused. Is the OP asking that no stores have 4th of July sales??

Or is it the flag depiction on the cloths? It is my understanding as long as the item odes not look as though it were sewn from an actual flag it is acceptable....
Posted by trmn8r on 2011-06-29:
Your guess is better than mine, Raven. I'd go with choice B, which I was unaware of.
Posted by Ben There on 2011-06-29:
I think the OP is referring to ad using "My Country, 'Tis of Thee"

http://www.youtube.com/watch?v=VKsuAI0M2nw
Posted by Anna Molly on 2011-06-29:
Thanks, Ben. I've never seen that.
Posted by trmn8r on 2011-06-29:
Thanks. Now I understand better, but I don't understand.
Posted by jktshff1 on 2011-06-30:
Please explain the problem. Especially after watching the video after the one posted about Old Navy and their contribution to our troops.
http://www.youtube.com/watch?v=2ul4pe3U_2o&NR=1
kinda makes ya wonder...what are others doing.
Good job Old Navy..thanks
Posted by Ben There on 2011-06-30:
Fun Fact: While the lyrics to MCToT are all American, the melody is actually Britain's "God Save the Queen". This is why it was replaced by the Star Spangled Banner as our national anthem...

Samuel Francis Smith didn't realize the tune he was placing his lyrics too had already been used by Britain for many years, and is still used today by the UK, Australia, Canada, New Zealand, etc...
Posted by lovemyson on 2011-06-30:
I am totally confused I watched the commercial and I don't see anything wrong..Wish when people make a complaint or even a complement they would actually give details..
Posted by saj80 on 2011-06-30:
I am often so thankful for my DVR, as I haven't watched a commercial in quite a while.
Posted by cspringer on 2011-10-18:
I don't see a problem with putting the American flag on a shirt as a problem. It's called representing your country, oh and by the way. Old Navy has a military discount, so I'm pretty sure they respect troops.
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All the Customer's Fault
Posted by Slin on 12/15/2010
QUEENS, NEW YORK -- From what I've seen of the Old Navy in my area, the service is really good. When employees are there, they make them selves available to the customer and do all they can to provide them with the right service, and at the same time, said employee is working laboriously to clean up or working on a task beneficial to the customer experience. What troubles me is that once the employee walks away from the customer that had just been assisted, this same customer turns around and makes a mess. And almost immediately this customer complains to the manager that the store is a mess and that no one helped them. And some of them are selected for a special discounted survey meant solely for the customer to state their honest opinions on the service they received. But it isn't used for that. It's used to make unfounded complaints and to make the store, the managers, and the employees look incompetent, rude, reckless and lazy. Such false information has the potential to lower the morale store wide, and the employees begin to display nothing more than disdain. Unfortunately, this behavior forces these employees to lash out at the customer, and not perform up to the fullest of their potentials.
In short, was is it that the customer expects to gain from this?
     
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Posted by Ytropious on 2010-12-15:
I understand what you mean. It sucks when you go out of your way to help someone and they barely thank you for it, and still find something to complain about on the company surveys.
Posted by treym on 2010-12-16:
from my experiences with old navy, they get what they deserve. i have never been to an old navy that didn't have punk kids working there and messy shelves. always seemed like a glorified Kmart that only sold sad Chinese sweat worker made clothes that last about as long as it takes to wash one load. Old Navy clothes, no thank you.
Posted by Ytropious on 2010-12-16:
"punk kids"....whatever treym, not everyone who works in retail is automatically a punk kid. Seems like you just hate anyone younger then you.
Posted by PepperElf on 2010-12-16:
i personally avoid ON because I dislike the styles. except for the pink st. patrick day socks. those were cool.

but... i see where the OP is coming from.
just because someone is an employee doesn't mean customers should be slobs and go out of their way to trash a store.
Posted by cspringer on 2011-10-18:
treym obviously the ONs where you live might be that way but lets not stereotype every ON it's not fair to all of the other employees and people who work hard, and as for cheap quality clothes. They are affiliated with Gap and Banana Republic which are world wide stores, I highly doubt that a store which is allowed in the shopping centers in Paris has crappy quality clothes. I have bought all of my clothing there never had anything fall apart.
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False Advertisement
Posted by Tiredofoldnavy on 11/26/2010
Everytime Old Navy has a jean sale they post that the sale is for all kids and all adult jeans in all of their TV adds and all of their print advertisements. Then you go online to order since they do not carry plus clothing in their store and the adds that all said all adult jeans now is stating that it does not include plus sized clothing but in every TV and print add this is stated nowhere. This is a bunch of crap. Apparently Old Navy does not understand the Meaning of the word ALL. Guess what ALL Means Everything

     
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Posted by madconsumer on 2010-11-26:
normally store advertisements are not the same as the internet sales. they should state that in the advertisements but they do not. pretty tricky to say the least. they do this to entice you to come in, only to find out they have nothing a person wants.

very helpful.
Posted by Anonymous on 2010-11-26:
They didn't specifically state their plus-sized line so I wouldn't assume they meant that. It is a special line. They don't have it in their stores so that is a tip that they consider it differently. Same for their maternity line. Adults wear those too but it isn't on sale unless they spell it out.
Posted by trmn8r on 2010-11-26:
The tv ads and print advertisements may be targeted at store sales.

I believe that when the ads say "all adult jeans," it means all regularly sized jeans. Oversized stuff (I wear tall men's) is usually not included in these promotions.
Posted by Ytropious on 2010-11-26:
Online sales are different. They don't carry plus sized in store and the commercials were for STORE sales.
Posted by Slin on 2010-12-15:
Although the purpose behind advertisements that read "All Adult Denim on Sale" is indeed meant to increase the store's traffic and sales, I am pretty sure that store marketing elements and employees do specify which items are a part of the sale. It's all about the customer reading and understanding what they read.
Posted by cspringer on 2011-10-18:
It seems like you don't know this about Old Navy, but the stores and the online website are totally different when it comes to sales and pricing. Even each individual store carries different mercandise at different times and has different sales at different times. Be patient and wait for an online sale, and by the way the TV adds always say in stores...so I'm pretty sure that excludes online.
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Important Information
Posted by ThreeCents23 on 09/01/2010
After reviewing the complaints over the past two years, I have several things to note--not only about Old Navy--but retail, in general.

While, in certain instances, there can be terrible customer service (rude employees, false advertising, etc.) but it is important to note the difference between an actual flaw in a business and basic retail strategy.

First of all, an important aspect to retail (in any form) is run by psychology. Yes, the more expensive items will be in the front of the store-- it's good marketing. If customers were first presented with clearance items then those will, undoubtedly, sell more. It reduces profit margin which, as we all learned from the recent economic developments, affects everyone. Not only will clothing experience a larger mark-up, but less items will end up going on clearance. It's common to find, in any store, that the items that cost the less are in the back of the store. If you are committed to a certain budget, you will have to go to the back of the store (Old Navy stores aren't very large-- it will take a matter of seconds).

The Old Navy return policy is more strict than most. This can be difficult to honest customers who did, in fact, purchase the merchandise but did not hold on to their receipt. However, those that lost their receipt can still be compensated-- Old Navy can research previous purchases by looking up the credit/debit card, check, or even a gift card. For those who paid with cash, however, cannot offer valid proof of purchase without a recipe. If one is an experienced shopper, it is common knowledge one must hang onto their receipt. Otherwise, Old Navy has no proof what you had actually paid for the item (sales fluctuate about every week) as well as proof that the item had been previously purchased. In order to reduce shoplifting (which does affect the common customer because the more items are stolen, the more Old Navy has to makeup for their loss through the use of "marking up" their clothing), they must require some type of proof of purchase.

The 90 day limit for return policies also aids profit margin. The store is losing money if they decide to return items past that date because their sale price has been significantly reduced. I firmly believe that the 90 day return policy is valid because three months is plenty of time to decide if an item is worth keeping. If you are buying items for Christmas or birthdays in advance, one might even consider waiting to purchase that item-- the longer an item is in the store, the better chance that it will become further marked down. If you are buying clothing in advance (as a "savvy shopper would) then that said "savvy shopper" should make note of the 90 day limit--which is clearly stated on the receipt.

As far as the false advertising, it does, again, have to go back to the psychology aspect of retail. If read, the signs indicate exactly which items are on sale. While I believe that some signs can be interpreted as misleading, the goal is not to do so. When signs are located in a certain area, customers are naturally drawn to that area--introducing them to more than just the sale items. This allows for a better customer experience because the customer is then able to see all of the items on display--allowing outfits to be put together, or even introducing the customer to the new season's clothing. At any retail store, the signs must always be read properly. It is an agreement between the consumer and the business-- almost a contract. If the sign indicates an item is on sale, the business must guarantee that it will be followed. A business does not, however, have to oblige the customer for simply reading the sign wrong-- it's a misinterpretation of the contract.

Old Navy dedicates many training hours to its employees in an effort to guarantee that they will be properly represented. However, human error does occur, and one rude employee does not represent the entire business. It is always a good idea to speak to a manager about any concerns because a rude employee is bad for business--and the customers are ultimately the most important aspect of the company.

Respect is, however, a two-way street. If one does not display kindness or understanding, then one should not expect it from anyone else. Treat others the way you want to be treated is not only an essential aspect to humanity, but it is also what we want our children to learn. "The customer is always right" motto can only go so far, it does not cover disrespect. Being a rude customer is almost as bad as being a rude employee--it's just clothing, so we might as well act like adults.
     
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Posted by Anonymous on 2010-09-02:
Thank you for your post. I especially agree with what you said about people giving respect to give it. I always approach everyone with that attitude and have rarely been treated rudely. Of course, there is the exception to every rule, but most people respond well to being treated kindly.

I almost think 90 days for clothing is a bit too much time for a return. When you purchase something at full price and return it for full price, the store must then sell it on sale because it is from a previous season.
Posted by robbydee on 2010-09-02:
Great post! Well said and absolutely true!
Posted by Ytropious on 2010-09-02:
I agree. This reads exactly like most of the stuff I've learned in pursuit of my BBA.
Posted by Anonymous on 2010-09-02:
Great post, thanks for taking the time to put this out there, too bad all the customers that feel "the customer is always right" under every circumstance can't be forced to read this.
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Old Navy Returns
Posted by OldNavyScrewedMe on 06/22/2010
Bought 2 pair of swim trunks easter weekend. They didn't fit my son and still have the tags on them. They have never been worn. Tried to return for exchange of size. Only wanted same style just different size and was told could not return them because we had no receipt. I will never purchase anything from Old Navy again. If you want anything go to Kohls!!!
     
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Posted by Obsfucation on 2010-06-22:
I thought you couldn't return swimware in any case.
Posted by GlitteringFirefly on 2010-06-22:
You can't. It is just like trying to return underwear. Not going to happen.
Posted by Anonymous on 2010-06-22:
So true. Once you buy undergarments you OWN them.
Posted by Ytropious on 2010-06-22:
Actually I returned a bathing suit bottom with tags once at Target. The kid behind the counter had no qualms about it. It was the wrong size and I exchanged it with the right size. If they had said no I would have dealt with it.
Posted by Anonymous on 2010-06-22:
When was this? I guess they would in some cases BUT I was told that they throw them out regardless if they have been worn or not.
I remember as a kid they had loaner swimsuits at some pools. You gave them a shoe of yours and you got the swimwear. Unheard of nowadays.
Posted by Ytropious on 2010-06-22:
EW that is freaking nasty.
Posted by Anonymous on 2010-06-22:
Now that I think of it. You are so correct!!
Posted by Venice09 on 2010-06-22:
What's the difference in trying swimwear on in the store and trying it on at home? I never understood that.

Swimwear and underwear are not always non-returnable. It depends on the store.
Posted by Anonymous on 2010-06-22:
What we all would like to know is do they put it back into stock?
Posted by Venice09 on 2010-06-22:
That's the key, lakisha. Some stores may be willing to take these items back as a form of customer service and just write them off. I have no idea if they are ever put back on the rack. It might depend on how they look. I also think there are laws in some states prohibiting the return of swimwear and underwear. However, I still don't see the difference in trying these items on in the store (which is allowed) or at home.
Posted by Anonymous on 2010-06-22:
I have never tried on swmwear so that is news to me. The last time I bought some for a niece and they said that they destroy them when returned.
You figure if a person returns then they most likely tried them on.
Posted by Venice09 on 2010-06-22:
Lots of people try on swimwear right at the store and then put it back on the rack. As far as I know, no store prohibits swimwear from being tried on. I would never try on swimwear or underwear without leaving my own underwear on, but there's no way of knowing if everyone does that. That's why it's a good idea to wash these things before actually wearing them. And even then... ugh.
Posted by Anonymous on 2010-06-22:
Dateline, did a story on this a while back some stores put the returns back on the shelf nasty.
Posted by Anonymous on 2010-06-22:
I would for sure keep my undies on. If it was my store I would prohibit it or insist that it is done OVER PANTS.
Posted by Venice09 on 2010-06-22:
This is why I only buy packaged underwear like Hanes. It's very easy to tell if they were removed from the packaging. I was recently looking at the clearance rack in Kohl's, and I swear I saw a stain on a pair of underwear. Don't hold me to that because I didn't have my glasses on, but I would never buy undergarments off a clearance rack.
Posted by Anonymous on 2010-06-22:
Never. I am picky like that.
Posted by Venice09 on 2010-06-22:
Me, too.
Posted by Nohandle on 2010-06-22:
I believe the issue here is Old Navy would not take the swimwear back because the OP did not have a receipt. I don't shop at ON so I don't know their policy for returns/exchanges.

I also have wondered what the difference was in trying on a swimsuit in the store or taking it home to try it on. I'm just venturing a guess but perhaps some people strip down in the privacy of their home and might not do that at a store.
Posted by Anonymous on 2010-06-22:
Wanna bet? Everyone doesn't wear underwear and could care less who trys the swimwear on next.
Posted by Anonymous on 2010-06-22:
No receipt no return or exchange especially on swimwear is how I read it.
Posted by Venice09 on 2010-06-22:
Ah, Nohandle might be right. The lack of a receipt might have been the real problem. Maybe we read too much into the fact that the item being returned was swimwear.
Posted by Anonymous on 2010-06-22:
Read my first post. I will stand by that.
Posted by Buddy01 on 2010-06-22:
My store will put returned bathing suits back on the rack only if the sanitary strip is still in place.
Posted by Anonymous on 2010-06-22:
What is a safety strip and what if the person trying on the swimwear has some type of devastating skin rash? You gonna unknowingly put it back in stock for the next person?
Posted by Anonymous on 2010-06-22:
Yuck.
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Employees Perspective..
Posted by Truepenny on 06/22/2010
CALIFORNIA -- I work for Old Navy; I have for the last two years. I've read a lot of complaints about ON, and I've gotta say, a lot of consumers sound like they never worked a day in their life.
Don't get me wrong, sometimes ON's policy is booty, but don't shoot the messenger. If you're nice and respectful I don't mind bending over backwards to help you. Attitude goes a long way, seriously. If you come up and start making demands my first reaction is going to be "who the heck do you think you are talking to me that way?" Common courtesy seems to be lacking these days. I'm only twenty and I have better manners than some of the older people that come in.

1. Imagine working all day trying to make everyone happy. I have to keep things folded, talk to everyone, help them out, and be able to ring. Customers come in and unfold an entire stack of shirts. I promise you, when I ask you if you need help, I honestly mean it. I'd rather spend 30 minutes looking for your size (and trust me, I don't care if you're XXL or XS) than have you spend 5 minutes and destroy my whole table. It takes the average employee 30 minutes to fix what you mess up. Don't be rude; let me help you. Heck, don't you want someone to do the work FOR YOU anyways?

2. I'm not trying to rip you off. Look, I totally get that someone gave you a present without a gift receipt. But trust me, with every transaction I asked my customer "would you like a gift receipt just in case?" and almost every single time do you know what they say? "No, they don't need one. If they don't like it, too bad." So instead of getting livid with me, get mad at the person who bought it for you. THEY didn't care enough about your interest to spend 2 seconds and let me print out a gift receipt. Standard policy is placed on the counter at my store. It even says it on every receipt we give you. "Refund in the form of original payment." If you don't have a receipt, you can exchange it for the EXACT same item in a different size or colour, or you can get a mailed check. Most stores only carry in-store merchandise certificates around Christmas time. My store carries them all the time but you have to be a cash-handler to over-ride the system. If you're not given manager over-ride access, you have to call a manager or Cash handler and explain to them why you're bending the rules for a customer. What does this result in? It results in the employee getting in trouble. Me, I can over-ride it anytime. But if you come off with a crappy attitude, why should I give you anything easier than a mailed check? I can also over-ride it and give you a gift card, but why risk being audited by my manager for you if your attitude sucks? Policy says I'm NOT SUPPOSED to do either of those, but I will if you're nice. Honey gets you further than vinegar. Manners go a long way.

3. Don't complain about me being rude if you're on the phone. I have enough respect for you not to answer the phone when I'm ringing you up; why can't you spare 2 minutes and give me the respect I'm giving you?

4. Customers complain about cleanliness. Here's the thing, it takes 3-4 times longer to fix something to mess up. 2 seconds is all it takes to DESTROY a nicely folded and sized pile of shirts. What will it take me? 10 minutes. 10 whole minutes. Why? Because if I don't do it right, customers complain. I honestly can't win. And who do you think makes the store dirty? Do you think employees run around messing up the store? Leaving clothes everywhere and leaving their empty soda containers around the store? No. CUSTOMERS make the store dirty. So instead of getting p/o'd at us, get mad at the guy you see unfolding an entire table of shirts looking for his size only to find once he finds his size, he doesn't want it anymore. I would LOVE to be able to keep my store clean. But I can't. Not when I have 20 people in the store at a time and I'm trying to help you.

5. I have to push the store credit card (ONCs as we call em). This is what I get to hear every 5 minutes "Have you gotten any ONCs?" "Why haven't you gotten any? You've been here for 2 hours." "I expect 2 enrollments before you leave." "you can't leave unless you get an ONC by the end of your shift." And when I FINALLY get one on the off chance someone wants 10% off, my manager on duty will come back and say "So, anymore ONCs?" Me: "I just got one an hour ago!" Manager: "Well, it's been an hour since you got your ONC. You should have another one by now." Oh and my favourite thing to hear is "You're asking the wrong way. Don't give the customer a chance to say no. Don't ask them if they want to apply; SELL the credit card!" How do you SELL a credit card? Me, personally, I don't care if you don't want a credit card. Its your right. But I HAVE TO ASK you. I have to. My manager is on my butt if I don't. Trust me, just let me ask you and you can say no. Two seconds is all it takes. "Want to apply for an Old navy card? No? Okay." Easy as pie.

6. What one employee knows, another one might not know. I know a lot of things other associates don't know. That's not their fault. The things I do on a regular basis like give you in store credit instead of a mailed check are actually BREAKING policy. But I do it because I want to help you out. I WANT TO HELP YOU. I'm risking getting in trouble for YOU. I don't even ask that you thank me; just be nice and polite.

7. Don't just every ON by the actions of one. This is really common sense. Not every employee is awful and rude. I have developed personal rapport with some of my regular customers. Some I know by name and we talk about their kids and family! I've searched every stack of denim in the store (up high on the shelves, some without tags or sizes on them, and the entire store room of over 200 pairs) for ONE customer. I've called 10 stores-- 10!-- to find a customer's item at another store and ended up clocking out 30 minutes late and missing MY BUS because of it because I wanted to help her. Some employees are crap; and some GMs aren't any better. I know a bunch of crappy rude employees and I don't agree with a lot of ON policies But don't diss the entire ON and GAP staff because you've dealt with the rotten apples.

8. I have an ON card. I hate it. One, you can't make more than 2 online payments in a billing cycle. Two, if you pay by phone, they charge you 15 dollars to make the payment. Three, the interest rate is bogus. Four, you can't make a payment in store. Trust me, I would like to go into work and pay my balance. This isn't our fault; it's the company's. Don't get mad at me because we don't take payments in store. It says on the paper when you apply that we don't take in-store payments.
     
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Posted by goduke on 2010-06-22:
I agree with a bunch of what you said, which is why I voted it helpful. It does seem that there's a bit of a current of "we (Old Navy) are doing you (the customer) a favor by being here and letting you shop." I think if you turn that corner (and I'm betting your almost there already) to "you (the customer) are doing me and Old Navy a big favor by shopping in our store and spending money so I get paid," you'll find that some of these minor inconveniences (such as folding clothes) will become less important. If you live and breathe the value of the customer, you'll find yourself moving up in any customer-focused business (such as retail). Thanks for sharing some really good perspectives. Good luck in your career!!
Posted by Venice09 on 2010-06-22:
Excellent post. This should be required reading for all consumers. A little common courtesy and understanding can go a long way.
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Old Navy does not care about the handicapped
Posted by Br287 on 06/09/2010
WILMINGTON, DELAWARE -- Here is a copy of an email that I sent to them without as much as a response

To whom it may concern,

Yesterday my wife and I visited your location in Wilmington, DE. My wife had previously received a gift card from you people because she complained about the way handicapped people are treated, or should I say ignored, in your locations. I would call these facilities stores, but in my experience, stores typically have some sort of customer service. Sadly Old Navy does not seem to train their “Associates” in the art of customer service. We went there with the intention of purchasing some of the Graphic Tee’s that were advertised as buy one, get one free. First the racks where this merchandise was “displayed” was not readily noticeable. Your facility merchandisers should be applauded for putting these racks toward the back of the store so that the poor person that makes the initial mistake of coming through the doors will have to see all of the other over priced items. Great work and kudos to that department. After the expedition to find these advertised Tees, we selected a few, brought them to the counter, gave them to the 8 year old behind the register, gave her the gift card, and lo and behold we were told that we could not use the gift card! Now I examined this “Gift Card” (which by the way was for $10, gee thanks for that) and I examined the place where these Tee’s were located in the store, and to my surprise, no where does it say “Gift Cards Not allowed” or “Don’t you dare try and use a gift card for this stuff” or “Sorry, we can’t allow you to use a gift card because we have to pay little Ling Fong $0.05 a hour more to make up for the administration”, nothing, just the word of the 8 year old behind the counter. So we asked for the manager. And as I guessed the manager, a 14 year old, gave us the same story, even after my wife told her that we had gotten the “Gift Card” because of their poor treatment of the handicapped. By the way, in case you are wondering (and I am sure you aren’t) my uses a walker due to her recent bout with cancer. She’s doing well but still needs some help getting around, selecting things in store, stuff like that (thanks for asking [yeah right]).

Anyway I’m done venting now. If you would be so kind please send me an address where I can send the “Gift Card” back to as we won’t be utilizing your facilities again. I will more than likely make sure that none of our friends, acquaintances, relatives, people we pass on the street, and anybody else that asks doesn’t either.
It is a shame that the rest of the American retail market, is in such disarray, and that Old Navy is in such good shape. You must be if you chase away business like this.


     
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Posted by Anonymous on 2010-06-09:
What reason did the eight year old clerk or fourteen year old manager give for not accepting the card?

Regardless though it's just typical for corporate chain stores these days. One wonk in the corporation gives you a gift card while another front-line corporate wonk refuses to honor it.

You did the right thing by exposing these ugly practices on Consumer Federation of America's number one rated consumer gripe site.
Posted by clutzycook on 2010-06-09:
What explanation did the manager give you about not accepting the gift card? I'm sorry your wife is ill, but I wonder what her handicap has to do with how you were treated in the store this time around. Do you think that just because she uses a walker, the employees should fall over themselves to give you assistance unasked? If that's the kind of service you require, I would recommend going to a store where they have personal shoppers. Old Navy is, for all intent and purposes, a big box store. It's meant to sell as much stuff as possible with as few employees as they can get away with. I'm not trying to make excuses, but this is how they run their business and I applaud you for taking your business elsewhere. If more people did this, maybe companies would change.

As far as your complaint that the t-shirts were in the back of the store, requiring you to walk past higher-priced items, that's a marketing trick. Every store uses it. Yes it's inconvenient, but that's business for you. They're out to make money. That's one of the ways they do it.

I also have to take umbrage with you calling the cashier an 8-year old and the manager a 14-year old. How would you like it if those people came on here and complained about "the old fogeys" who were making a fuss in the store? I would bet that my fellow M3Cer's would descend on them like a pack of dogs after a fallen bratwurst. Judging people based on their age is not fair no matter how old or young they are.
Posted by Anonymous on 2010-06-09:
Well, aren't you just a delight...Honestly, I am shocked that ON didn't jump right on this maturely written letter and send you an apology along with several dozen gift cards.

And btw, Little Ling Fong makes $0.10 more, thank you very much!
Posted by goduke on 2010-06-09:
Old Navy clothes are horrible quality. They work well for young teens who are outgrowing stuff, but for adults they are just awful.
Posted by Crown Jules on 2010-06-09:
This has got to be the first time anybody has ever called anything from Old Navy overpriced.
Posted by spiderman2 on 2010-06-09:
Just Cause gets Best Answer!
Posted by FlShopper on 2010-06-09:
Having those tee shirts in the back of the store is the same as grocery stores keeping the milk stocked in the back of their stores. They want you to walk past the things you might want before getting to the things you actually went there for. Every store does it and has been doing it since forever.
You say you examined the card and you examined the area where the tees were stocked but you never mentioned actually asking 'why' your gift card wasn't honored. Was there an expiration date on it? There had to be a reason...what'd they tell you?
Posted by Sheriffs Uncle on 2010-06-09:
PepperElf used to be in the Ol' Navy. Wonder what she has to say?
Posted by PepperElf on 2010-06-09:
Um.... Anchors Aweigh I guess...

cos i was in the US Navy, not the Old Navy.
hell i don't even like old navy .. except my pink st. patty's day sox. those were nice.

always thought their selection was cheap and sucky :)
Posted by Venice09 on 2010-06-10:
Excellent comments, clutzy.

The insults and sarcasm in this review make it hard to be on the OP's side.
Posted by Ytropious on 2010-06-10:
You want special treatment because you are handicapped, but I don't understand what you are demanding. You want sales up front? Sorry, as someone already mentioned that is solid marketing, same reason milk is in the back of the store. They will never change that, all the complaining in the world will do nothing. In addition is sounds like you have issues with Asians and people younger then you. I think that's terrible. I have Asians in my family and I think it's terrible you call them "fing fong". You are the ignorant one here.
Posted by br287 on 2010-06-11:
Are some of you kidding me? First, her disability is no one's business. Second, how can anyone ever help you there when the employees just either keep moving and act like they are busy or are behind the registers. They wouldn't let her use the card because the Tees were a "special offer" and according to the 14 year old you can't use a gift card for special offers. Have we all become so hypnotized by the corporate voodoo? The only way for these company's to get the message is for the rest of us not to buy their crap! And yes Old Navy over charges for their poor quality, third world produced rags! Buy American and stay out of Old Navy!
Posted by Alain on 2010-06-11:
I never shop Old Navy, anyway. I'm older, they don't have my style, and they don't have my size.
Posted by MRM on 2010-06-11:
Alain, I agree that they dont have the right size. Everything is tight and small.
Posted by Ytropious on 2010-06-11:
They probably ARE busy working, and stop saying they are 14! I don't know if you are seriously believing they are 14 or are just trying to be smart. So they are young, IT DOESN'T MATTER!
Posted by clutzycook on 2010-06-11:
+10 Yt.
Posted by FlShopper on 2010-06-11:
I'd be really annoyed if I got a gift card that came with conditions; you should be able to use it as cash on any merchandise.
Posted by mom mom on 2010-06-12:
I THINK THEY MEAN THE SALESPERSONS ATTITUDE IT CHILDISH WHICH COULD BE ANY AGE AND NOT MATURE OR PROFESSIONAL WHICH YOU EXPECT IN A SALESPERON AND ESPECIALLY A MANAGER. I DO SYMPHASIZE WITH YOU BECAUSE IT IS HARD TO BE HANICAPPED AND I ALWAYS WAS THANKFUL WHEN I WAS YOUNGER I WAS NOT AND TRIED TO HELP PEOPLE LIKE OPENING DOORS OR ASSISTING ANYWAY I COULD. ALSO MANAGEMENT CHANGES THE RULES AND ARE RUDE AT DIFFERENT STORES NOT ALL. FL SHOPPER IS RIGHT.
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Returns/Bad Management
Posted by Mom mom on 05/31/2010
DESTIN, FLORIDA -- On December 5, 2009 I had receipts for my two returns fo 2 childrens velour hoodies that I had bought for my great grandaughter. I was passed onto four different people for a simple return and the last too being managers. I was assaulted by the last manager and she held my clothing above her head which she grabbed out of my hand but I did try to hold onto but couldn't because I am handicapped. I told her I was going to report this. This happened on a Saturday. My daughter and I both called corporate but they were of no help just the runaround. I should have reported her to the police because the manager had called the police and filed a false police report and of course her 2 co workers agreed with her. I was totally shocked when I read the police report for it was all a lie. I thought their surveillance cameras would prove my innocence but the the head store manager says they don't have any surveillance cameras at their registers or doors which I find hard to believe. Also this head manager said in a statement the customer is not always right. I need witnesses if you where there and heard the manager shout out and belittle me I would appreciate you getting in touch with me or if you had worked their and know if they have cameras. I guess this is their new return policy also I told them I wanted to return my clothes at another store but they kept me against my will.

Also please let me know if anything like this has happened to you or if you worked there and was mistreated by management and if you saw this happen to any other store customers.
     
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Posted by Alain on 2010-05-31:
Have you sorted the event out with the police yet? That's probably the first thing to do.
Posted by spiderman2 on 2010-05-31:
I would love to hear the rest of this story. What could cause the police to be called over someone trying to make a return? Someone's behavior got way out of control. Also, no matter what, the business isn't going to let you veiw their security tapes without a legal action being filed.
Posted by Fufu487 on 2010-05-31:
It sounds like theres ore to this story....i can't see the business wanting to call the police and file a fake police report over a return. And how were you assaulted?? by the manager taking the clothing items your trying to return out of your hands? If this happened in December, why are you complaining about it just now? And how long past the return policy was it?
Posted by Ytropious on 2010-05-31:
I don't think you understand what the meaning of assault is. If I clench my fist and move to punch you in the face, but stop right before I hit you, that is assault. It's making you believe you're in danger. I highly doubt a manager at Old Navy "assaulted" you. Holding clothes out of your reach is not assault. I gotta wonder what else was going on here, and why you are posting this 6 months after the fact.
Posted by PepperElf on 2010-05-31:
You said the manager filed a "false" police report.

If it is false you should have contested it with the police or with a lawyer.


If you did... what were the results?
Did the legal system take your side, or did they agree with the police report filed?
Posted by Buddy01 on 2010-05-31:
If they kept you against your will, isn't that either false imprisonment or kidnapping?
Posted by Fufu487 on 2010-06-01:
I doubt they would have kept a complaining customer.
Posted by mom mom on 2010-06-01:
AFTER I READ THE FALSE POLICE REPORT THAT I WAS SERVED WITH I DID TRY TO DISPUTE IT BUT THEY SAID I COULDNT. WHAT'S TRULY BAD ABOUT THIS IS I WAS GOING TO REPORT HER TO CORPORATE NOT THE POLICE BUT LET THIS BE A LESSON TO ME AND EVERYONE....I TOLD HER I WAS GOING TO REPORT HER. SO SHE CALLED THE POLICE AND FILED A FLASE POLICE REPORT AND Buddy01 is right.
Posted by FlShopper on 2010-06-01:
What exactly happened between the time you presented your receipt for a refund and the manager held the clothing over her head? Why were you being denied a refund? Sorry, but there's a lot of info that's missing here...
Posted by MRM on 2010-06-01:
She didnt have a valid drivers license.
Posted by PepperElf on 2010-06-01:
"BUT THEY SAID I COULDNT"

They as in the police? Or the store?
And what reason did they give?

Posted by mom mom on 2010-06-02:
THE MANAGER WOULD HAVE BEEN FIRED FOR DOING WHAT SHE DID TO ME AS A CUSTOMER SO THEREFORE MADE UP A STORY TO COVER HERSELF. I DIDNT WANT TO RETURN THE ITEMS AT THAT STORE AND WANTED TO LEAVE. I HAD RECIEPTS FOR A HIGHER AMOUNT ON THE RETURN AND AND THE MANAGERS ONLY WANTED TO GIVE SMALLER AMOUNT AND THE RECIPTS WERE WITHIN 30 DAYS. THE HEAD MANAGER WAS A BULLY AND TRIED TO INTIMIDATE ME THEY ARE NOT THE ONLY OLD NAVY STORE THAT I CAN RETURN MY ITEMS AND I CAN BE TREATED WITH RESPECT AND THATS WHAT I TOLD BOTH MANAGERS. IT IS HARD FOR PEOPLE TO COMPLAIN LIKE ME THATS PROBABLY WHY SO MANY PEOPLE DONT WRITE IN AND THATS WHY IT TOOK SO LONG TO WRITE. YES I DO HAVE A DRIVER'S LICENSE.
Posted by FlShopper on 2010-06-02:
What was the story that the manager made up in order to cover herself?
Posted by Alain on 2010-06-02:
If you wish to pursue this you can contact an attorney for a free consultation to see about the possibilities for a civil suit. Your local Yellow Pages has listings for attorneys in your area that offer this service.
Posted by mom mom on 2010-06-02:
THE MANAGER ALREADY HAS CRIMNIAL CHARGES AGAINGST ME MISDEANER AND CALLED THE POLICE AFTER I HAS LEFT SO I AM LOOKING FOR WITNESSESS OR EX STORE PEOPLE SO I CAN HAVE WITNESSES. SHE KNOWS HOW TO PLAY THE SYSTEM. WHICH I AM INEXPERIENCED AND YOU HAVE TO GO THRU CRIMINAL COURT FIRST. I WISH SOMEONE COULD HELP ME.
Posted by Alain on 2010-06-02:
If you have charges against you and are inexperienced with the court system you should definately be contacting an attorney to give you legal advice.
Posted by mom mom on 2010-06-02:
LAWYERS ARE EXPENSE AND I HAVE LIMITED INCOME. AND THE MANAGER IS GETTING FREE LEGAL SERVICE BECAUSE SHE FILED FIRST. LIKE I SAID SHE KNOWS HOW TO WORK THE SYSTEM. IT THE STATE AGAINST ME WHICH SHOULD HAVE NEVER HAPPENED IN THE FIRST PLACE. BUT THANK YOU ALAIN
Posted by Anonymous on 2010-06-02:
Mom mom, Here's a number for Florida Legal Aid (850) 385-7900. They help provide legal services to those who cannot afford it.

good luck.
Posted by mom mom on 2010-06-03:
Thank 's Stew that is a good number but they dont help with my klnd of case. I HOPE IT HELPS SOMEONE ELSE IT IS A GOOD NUMBER. I NEED A WITNESS THAT SAW WHAT HAPPENED OR KNOWS HOW THIS STORE HAS BAD MANAGEMENT. POSSIBLY A FORMER EMPLOYEE IN 2009 OR 2010 OR SOME OTHER ADVICE OR HELP.
Posted by FlShopper on 2010-06-04:
What were the allegations made against you? You never did say what exactly happened? How did it go from your wanting to return/exchange an item to the police being called?
Posted by PepperElf on 2010-06-04:
i'm still wondering who said you couldn't contest the charges that were filed

"they" as in the store
or "they" as in the police
Posted by mom mom on 2010-06-04:
THEY AS IN THE POLICE AND AFTER I LEFT SHE SAID I ASSULTED HER AND DISTURBING THE PEACE WHICH WAS NEWS TO ME SINCE THAT NEVER HAPPENED. ALSO NEVER RECIEVED SUMMONS TILL THE END OF JANUARY OR FEBURARY. I NEED WITNESSES OR PUBLICITY TO FIND MY WITNESSES BEACUSE THERE WHERE TWO TO THREE CUSTOMERS IN STORE THAT COULD HELP ME ON DECEMBER 5,2009. OR POSSIBLY EX STORE PERSONEL. BECAUSE THEY WOULDNT BE UNDER THE MANAGERS CONTROL. BEST OF ALL AN ATTORNEY THAT WOULD TAKE MY CASE PRO BONO.
Posted by PepperElf on 2010-06-04:
Now I'm a bit confused.

You received summons - so you are being brought to court over this? Or have you already gone through the court case?

Because... if you're going to court as a defendant i thought you could get a court-appointed lawyer if you could not afford one yourself.


Or are you now seeking to take legal action against them in response to all that happened?
Posted by mom mom on 2010-06-07:
I SHOULD HAVE A COURT APPOINTED ATTORNEY BUT MY INCOME IS JUST ABOVE THE GUIDLINES ALSO A LOT OF PEOPLE HAS MISCONCEPTIONS ABOUT THE LAW AND LAWYERS HELP ESPECIALLY IN THIS AREA OF THE COUNTRY. BUT WHAT IS SAD THEY USE EMPLOYEES AS WITNESSES AND DONT USE SURVEILANCE IN THIS DAY AND AGE WHICH I FIND HARD TO BELIEVE THIS DONT SMELL RIGHT AS THE SAYING GOES SOMETHING IS ROTTEN OR SMELLS IN DENMARK...BUT THIS BEING OKALOOSA COUNTY.
Posted by Alain on 2010-06-07:
Have you tried calling Florida legal aid at 800-385-7900 as suggested?
Posted by clutzycook on 2010-06-07:
The only thing that seems to rotteth in the state of Denamark is this story.
Posted by PepperElf on 2010-06-07:
Wait you've had the summons but haven't been to court yet?

When's the court date?


And you do realize the original complain letters get sent to the company yes?

Which means that, you're in a court case against them, and they've been notified of what you're saying here. Which means... they can use this as evidence in the case.
Posted by Anonymous on 2010-06-07:
I doubt seriously anything here would be used as evidence or even be allowed without some serious discovery that nobody would do because there's nothing here of value. Also, since the police are involved this would be a criminal and not civil case meaning that the OP IS NOT in a case against Old Navy. It's the PEOPLE vs MOM MOM


There's no better value in this world than a good attorney especially when being versus by the PEOPLE.
Posted by FlShopper on 2010-06-07:
Online postings have been used by prosecuting attorneys to show defendants' state of mind, character, veracity of statements, etc. Any posts found to be relevant here can very well be used so long as they can be proven to be the writing of the defendant.

I do agree that the OP needs a good attorney.

Posted by mom mom on 2010-06-08:
WHAT IF THEY HAVE DONE THIS BEFORE I MEAN THE MANAGERS AND STORE PERSONNEL TO OTHER INNOCENT PEOPLE AND PRESS FALSE CHARGES AND THEN GET THEM TO PLEA BECAUSE THEY CANT AFFORD AN ATTORNEY ISNT THIS FRAUD AND ALSO THEY SHOULD HAVE CAMERAS TO PROTECT THE PEOPLE THAT SHOP THERE AND ALSO TO CHECK THEIR EMPLOYEES. THE EMPLOYEES COULD LIE ABOUT ANYTHING IF THEY ARE THIS CORRUPT AND DISHONEST.
Posted by PepperElf on 2010-06-08:
so when's the court date?
Posted by goduke on 2010-06-08:
In a court of law there's a thing called "burden of proof." In a criminal situation, the state has to prove their case beyond a reasonable doubt. If there is no tape of any sort so that there's objective proof, you are in a situation where it's a "he said/she said", and it's really hard to get to the threshold of proof, unless you can really discredit one of the parties. If you have criminal charges against you and can't afford an attorney, you can have one appointed by the court.
Posted by PepperElf on 2010-06-08:
I'm on the same coast, that's about it.

So when's the court date?
Posted by mom mom on 2010-06-10:
I THANK YOU ALL FOR YOUR ADVICE AND PLEASE KEEP ME IN YOUR PRAYERS YOUR ANSWERS HAVE BEEN SO HELPFUL AS I AN INNOCENT AND I WILL HAVE THE RIGHT ATTORNEY AND I WILL WIN MY CASE. ESPECIALLY PEPPERELF, GODUKE, STEW AND ALAIN. IF THERE IS ANYTHING ELSE PLEASE LET ME KNOW.
Posted by mom mom on 2010-06-13:
I FORGOT TO TELL YOU DISTURBING THE PEACE WAS ALSO AN ADDED CHARGE. I THOUGHT I WAS IN AMERICA AND I HAVE NEVER DISTURBED THE PEACE. BUT THE MANAGER DID BY HER YELLING AT ME .
Posted by suzieq7733 on 2010-07-16:
I agree with the manager. She did the right thing. I asked a police officer if I can make a customer leave the store he said if they act weird or yelling or gonna harm others. Sounds to me the manager was trying to protect the other customers and the staff.
Posted by mom mom on 2010-07-18:
NO THE MANAGER WAS OUT OF LINE AND I WASNT THE ONE DOING THE SHOUTING I WAS THE CUSTOMER WHO WAS TRYING TO DO A PROPER RETURN. THE MANAGER FLIPPED THE STORY TO PROTECT HERSELF FROM HER ASSULTING ME .I WANTED TO LEAVE AND NOT DO BUSINESS WITH THIS OLD NAVY BUT ANOTHER ONE WHERE THE MANAGERS AND PERSONNELL KNOW HOW TO TREAT CUSTOMERS AND HOW TO PROPERLY HANDLE RETURNS. I LEFT THE STORE SHE LATER CALLED POLICE AFTER I LEFT THE STORE AND MADE UP A STORY WITH HER TWO WITNESSESS WHO WORK FOR HER. I HAVE NEVER HAD A PROBLEM WITH A MANAGER OR STORE CLERKS IN MY WHOLE LIFE AND I DIDNT DO WHAT SHE SAID I DID. I ALSO HAVE WORKED WITH THE PUBLIC AND NEVER WOULD DISRECPT SOMEONE LIKE SHE DID. TOO BAD YOU WERENT THERE YOU WOULDNT HAVE BELIVED WHAT HAPPENED TO ME AS I AM STILL AM IN SHOCK. BECAUSE THEY DIDNT HAVE CAMERAS IN THE STORE WHICH I THOUGHT THEY DID WHICH WOULD HAVE PROVED MY STORY TRUE. SO BE VERY CAREFUL WHEN YOU GO INTO A STORE THAT DOESNT HAVE CAMERAS BECAUSE I WAS TELLING THE TRUTH AND I CALLED CORPORATE TO SAVE THE FILM BECAUSE IT WOULD SHOW I WAS TELLING THE TRUTH BUT THE MANAGER KNEW THEY DIDNT HAVE CAMERAS WHICH IS A BIG SHOCK TO ME BEACAUSE I THOUGHT ALL STORES WOULD HAVE CAMERAS AT THE REGISTER SO SHE COULD MAKE UP ANY STORY ABOUT ANYONE. WHY WOULD I WANT THE VIDEO TAPES ? TO SHOW WHAT REALLY HAPPENED.
Posted by jktshff1 on 2010-07-18:
"I WASNT THE ONE DOING THE SHOUTING" well, you have done your share of "SHOUTING" here. LOL!
Posted by mom mom on 2010-07-18:
THIS IS REALLY A TRADEDY TO HAPPEN TO ME OR IF THIS HAS HAPPENED TO ANYONE ELSE. I WAS TRYING TO SPEND A DAY WITH MY GREAT GRANDAUGHTER AND HUSBAND AND I AM HANDICAPPED AND TRY TO ENJOY THE LITTLE THINGS IN LIFE THAT I CAN . I DONT KNOW WHAT LOL MEANS BUT I AM HOPING BY POSTING THIS IT WONT HAPPEN TO ANYONE ELSE.
Posted by cspringer on 2011-10-18:
jktshff1 very funny but I think it's just an older people thing...my dad does it. I have no clue why...lol
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Honest Employee @ Old Navy in Bay City, MI Returns $50
Posted by LilSanti1955 on 04/12/2010
BAY CITY, MICHIGAN -- To Whom This May Concern:
I would like to begin by stating that if I had the opportunity to share these experiences with the top members of your company’s management, I would do so.

My name is Lillie S. and I live in Saginaw, Michigan. Recently, I was shopping in the Old Navy store located in the Saginaw along with my 3 young children. I've always liked your products because, as a single mother, I can get fashionable clothing for my children at a reasonable price; however, a few weeks ago I had vowed never to shop in your store again due to poor customer service. I was treated rudely by an employee who made the comment to me that I should, "keep my kids on a leash." She also cussed several times in front of customers, including my children. I wish I had gotten her name and reported her actions but, unfortunately, I did not do so. I began to complain to another employee and asked to speak to a manager only to find out that the person who was so rude to me was, in fact, the manager. I promptly left the store and after calming down from being upset by this manager’s remarks, I made a conscious decision to boycott your company if this was the way I could expect to be treated by your employees. A mere three weeks later, nevertheless, I found myself being forced to visit the very same store for a particular item you had available that I needed to purchase as a gift. Frankly, I live on a very fixed budget as a single mother with three boys but I would have paid twice as much at any other store in the area had it been and seriously considered purchasing it online to avoid going into Old Navy. Unfortunately, I needed the item immediately so I was forced to break my personal boycott of your company. I never would have guessed that I would have had my faith renewed in your store for the reason I decided to boycott it in the first place: one of your sales associates.

The employee who changed my point of view of Old Navy, as well as the entire Gap Company, was named Stephanie from the Bay City Old Navy. This employee was amazing! She was welcoming, friendly, helpful, and, most of all, she was honest. I cannot begin to stress how much her actions changed not only view of this particular store but of your company as a whole. I entered the store with my three children and I was looking through clothing in the boy’s department and Stephanie was toward the rear of the store folding shirts. Without delay, she approached us to ask if I needed any assistance and, at that point, I declined. While browsing items, I went into my pocket to answer my cell phone and I inadvertently dropped a $50 bill from my pocket. I had absolutely no idea that I had even lost it and would not have realized until much later that day. Your employee, Stephanie, saw me lose this money and promptly returned it to me. Sadly, nowadays finding good honest people of high moral fiber is incredibly difficult but I want you to know that you found one in this sales associate, Stephanie.

I make roughly $9.00 an hour working in a call center so $50 represents nearly an entire day’s wage. From where I’m standing, she didn’t just return a lost $50 bill; she helped me keep my kids fed and my car fueled so I can get to work. Without that $50 bill, I would have had to intentionally overdraft my account just to pay for gas so I would like to emphasize how much her honorable, upright act meant to me. She just as easily could have pocketed that cash and no one would have been the wiser but she did not and that deserves recognition. Furthermore, I am glad to inform you that this was not the only good deed she performed for me that day; she also assisted me with finding the item I needed and made my children very happy by giving them stickers to keep them entertained when I had to answer a phone call. My son, Dominic, now asks when we can return to see, “Nice Lady.”

I will only be shopping at the Old Navy in the Bay City Mall going forward for one reason, Stephanie. I would greatly appreciate it if these compliments are forwarded to her direct supervisors and/or managers because she deserves to be commended for her actions. These sorts of acts of decency and honesty are becoming quite rare and I feel that she should be applauded. Thank you once again, Stephanie, for being a good scrupulous and trust-worthy person. You have renewed my opinion of Old Navy and I am sincerely grateful for your act of kindness. Thank you.
     
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Posted by Inat on 2010-04-12:
good review. it makes you feel good to realize that there are still good, honest people out there. unfortunatly, they are often overshadowed by the ugly ones
Posted by Venice09 on 2010-04-12:
The best part of this review is that you were open to changing your mind. I never boycott a store based on an employee. Employees come and go, and then I'm stuck not going to a store that's convenient for me. A bad employee usually doesn't last very long anyway.

I hope Stephanie somehow gets to see your kind words. Maybe you could forward this to the company or to the store. I'm sure she would love to know that she is appreciated.
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