Credit Card Services
TRUSSVILLE, ALABAMA -- GE Money sucks as a credit card company. I have had that card since 2003 and they closed my account because I got a couple months behind and because it was delinquent. I have you know that I was going ... read full review7 Replies - Latest reply on 03/30/2009
I gave in and got one of those damn cards every salesperson in the store harasses you to get. All was fine and dandy until I moved and they stopped sending me statements. (Yes, I did give them my new address)
3 Replies - Latest reply on 01/28/2009Add reply
Now I have a late fee I can't dispute because their customer service exists entirely in the form of recorded phone menus. I cut up my card and won't be going back. That stupid card has now cost me more than it has saved me! Don't get an Old Navy card - there's no way to dispute a billing problem!!
Poor Online Service
MASSACHUSETTS -- I have read the reviews on this site for Old Navy, and I see that several other people have felt my pain with online shopping at Old Navy. I ordered $50.00's worth of merchandise. Three days later I received ... read full review2 Replies - Latest reply on 10/25/2008
Poor Customer Service
I purchased 2 water bottles made of some kind of metal at Old Navy in Burlington VT. After purchasing I noticed they came with no directions for washing, no indication of material made ... only the words ... read full review8 Replies - Latest reply on 05/13/2013
Sales ads are mis-leading
LINCOLN, NEBRASKA -- I recently went shopping for my twin niece and nephew. I found them each an outfit which is very cute and thought it was great that the jeans are 2 for $22 instead of $16.50 each. Both the girl and boys ... read full review11 Replies - Latest reply on 10/18/2011
Worst Online Service Ever
GREEN MTN, NORTH CAROLINA -- In short here is my complaint:
I placed an order with about 35 pieces. I received the order with a total of 6 pieces missing which were called in at serveral different times. I contacted customer ... read full review4 Replies - Latest reply on 06/03/2007
WASHINGTON -- I love shopping at Old Navy, even though there are times that I get frustrated with the store I sho[ in. There are times when it seems that the employees are too busy, but that could be because the store ... read full review2 Replies - Latest reply on 03/21/2008
Customer service run-around
Due ongoing problems with access issues and spam, I have changed my email contact address from my Yahoo account to my Gmail account. This was done over a month ago with all vendors, including Old Navy.
Old ... read full review
I recently purchased a blue mermaid shirt from Old Navy and now my whole torso is blue with the exception of a bra out line from the bra (which was white and is now ruined and won't wash clean) that I was wearing. Add reply
If you place an order online make sure you are NOT in a hurry. I placed an order on the 8th. I just today got an E-Mail stating they just shipped it out today. It said it "should" arrive by the 24th. I do all my shopping online. Nobody else was this slow. I have everything I ordered from others. Even stores that I ordered as late as four days ago, their item came today!! Add reply
BOSTON, MASSACHUSETTS -- On the morning of December 2nd I placed an online order with old navy; since these were gifts I made sure that everything was in stock. At the same time I ordered from other sites, one being in the uk. On the afternoon of December 11th my package from the uk arrived and made me think "hey where is my old navy stuff???" I check my order status and it's not even shipped yet. .. .It's still being processed! Since Dec 2nd. .. Really???? So I call old navy and the not so helpful CSR tells me the same thing . .. My order is "being processed". .. Really????? When will it ship "soon" really?? Old navy has had my hard earned money since Dec 2nd. .. And my order hasn't even hit the road yet? I say I want to cancel the order and I'm told that I can't because it's already in the "processing stage" really!???? I request a supervisor but "none are available" then to get me off the phone I'm told someone will call me back --- still waiting. Warning: if you feel the need to purchase anything from old navy . .. Never ever purchase online. Worst customer service - worst shipping/process 7 full business days and the order still isn't shipped! Why is this acceptable??? Oh wait. .. It's not!Add reply
ONLINE, FLORIDA -- I ordered 2 pairs of twill shorts from Old Navy. When I received them, I removed the tags (including the sewn on tag in the back which is VERY itchy) and put them in the washer. When I took them out of the washer, both pairs were fraying along the pocket and belt loop seams. I called their customer service dept. and was given instructions to return as a defective product, and reordered the same 2 pairs of shorts.
1 Replies - Latest reply on 11/19/2013Add reply
After mailing the original pairs back, I rec'd email confirmation that they had gotten the package, and a 2nd email saying that only unworn or unwashed items were eligible for return, but AS A COURTESY they had decided to process my refund. Their return policy clearly states, only unworn, unwashed, OR DEFECTIVE items are eligible. I did not need a condescending email telling me they are doing me a favor! Their own customer service dept. told me the items were clearly defective!
Poor service Old Navy, I always thought better of you!
I placed an order with Old Navy about a week ago, and when it came in the mail, one of the shirts was missing! I called immediately and got to speak to someone within 5 minutes. She was incredibly apologetic and nice, asked which item and she re-shipped it. She also gave me a 15% discount for the future. This customer service is really great - and I would definitely order online with them again!Add reply
Old Navy's has absolutely no concern for customer satisfaction. They purposely make returns so difficult you would rather no do the return than return the item. In this case I received a Christmas gift wrong size. They made the return such an ordeal, I left the item at the store without completing the return. Clerks with no people skills, managers with no concern for customer service. 3 Replies - Latest reply on 12/30/2011Add reply
All the Customer's Fault
QUEENS, NEW YORK -- From what I've seen of the Old Navy in my area, the service is really good. When employees are there, they make them selves available to the customer and do all they can to provide them with the right ... read full review5 Replies - Latest reply on 10/18/2011
CALIFORNIA -- I work for Old Navy; I have for the last two years. I've read a lot of complaints about ON, and I've gotta say, a lot of consumers sound like they never worked a day in their life.
Don't get me wrong, ... read full review2 Replies - Latest reply on 06/22/2010