OnStar - Page 2

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1.1 out of 5, based on 17 ratings and
23 reviews & complaints.

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Subscription
Posted on
Rating: 1/51
MENIFEE, CALIFORNIA -- 4yrs ago my wife and I bought a car with onstar... being that we had never experienced that service we decided to keep it for the trial period... after the trial period we downgraded our subscription to emergency services only...(all of this being done thru their web page) so after 4 years of paying for a service we NEVER used (thankfully) we traded in our car for something newer.. we came to the conclusion that since over the past 4yrs we never needed to use the onstar, that we were not going to activate it in our new car...so heres the issue... first we tried to cancel the subscription online.. no can do...you can do everything else BUT cancel online.. so we call them... "our subscription department is closed"... so we say... how hard is it for you to push a "cancel" button? you have my account in front of you already so just cancel it... "I cant, that's done in subscriptions".. so wife calls back the next day to cancel and again "we can't help you, it has to be the primary driver"... my wife is the primary driver... so needless to say based of their customer service we will never us onstar services again
     
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Onstar/GM
Posted by on
Rating: 1/51
SOUTH BEND, INDIANA -- I have Onstar on my H3. I agreed to accept a promotion for phone mins. I called back to cancel, Nov of 2012, and the representative ask if I wanted to participate in some other service. I said yes, if it's free. She didn't say to call back to cancel it. I rec'd a call on Onstar to update my account mos later, end of July, 14. When I called back, long story short, I found out they had charged my card 500.00, 29.00 a month After a dozen calls, they refunded 2 mos. Granted, my wife didn't catch the charges. But, I didn't want the service, didn't need it, and didn't know I even had it. They claimed too bad, I agreed to it someplace. 400.00 out the window! Onstar is despicable. I recommend that people run to get away from them.
     
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They Had My New Bank Card Number. I Never Gave It to Them!
Posted by on
Rating: 1/51
UNKNOWN -- I was debating about cancelling Onstar since I have a hearing problem and the one time I did use it, I couldn't understand a word! I was lucky to have someone that could hear them and even they had problems. So, I was issued a new bank card with a new number and expiration date...figured - well, at least now they can't take $ out of my account since they don't have my new card info.....WHAT THE - they had that new card info!!! I just got a new car and went on line to cancel - but NOOOO - you had to call for "security reasons" It's all bullcrap! Calling was a total joke. First woman I talked to just stopped talking or hung up - so I had to call back - the 2nd one was nice enough.
     
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Macy's Worry No More Plan Is Fraud.
Posted by on
Rating: 1/51
QUEENS, NY, NEW YORK -- I bought a leather couch from Macy's and bought the worry no more plan (extended protection plan). After three years the couch started peeling. I called Worry no more plan company. They send the inspector who spend not more than five minutes and said oh's it's peeling and cracking and took some pictures. Worry no more company send me e-mail and denied my claim stating it's not peeling it's fading. I submitted the claim 2nd time inspector came took pictures again and said oh it's peeling and warranty company denied again said it's peeling and cracking but they can't fix it. I complained to Macy's that they sold to me this warranty and Macy's did not do any thing. Macy's just collected insurance money and they don't want to fix the couch. I spend almost $3500.00 and in three years this couch is peeling and cracking and Macy's' refused to fix or change. They don't want to do any thing. This Warranty is completely fraud. Just getting money from the customers and don't provide any services to customers. Macy's sucks and the Worry no more plan sucks more.
     
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Poor
Posted by on
Rating: 1/51
My husband has been on the phone for 40 minutes with Onstar roadside assistance trying to get through to someone about getting our van unlocked. The key or the satellite would not unlock the van. My husband has talked to several different people repeating the same information over and over. Then, they still got the address wrong of where our van was located. Ugh! What poor customer service and very frustrating!

You pay for this service for 6 years without incident and then have such aggravation speaking with a company that is supposed to be helpful. I hope I don't have to deal with them again. Seriously considering cancelling the service!
     
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I Cancelled Over 6 Months Ago and They Have Never Stpped Billing Me
Posted by on
Rating: 1/51
FAIRVIEW, NEW JERSEY -- I called over 6 months to cancel the phone, never worked right. But they keep charging me.
     
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Onstar service
Posted by on
Rating: 1/51
I have been having trouble with my overall Onstar service for the last month. Verizon wirless discontinued the family plan with Onstar earlier this year. When I signed up for Onstar hand free calling and pressed the phone button and used the command "minutes" the system said my system was not setup to accept minutes. After several attempts, talking to "technical support" nothing has been resolved. They just keep repeating the same list of instructions over and over again with no professional results and of course no solutions. I was told by one tech that taking my car to the dealer would not work unless I put the dealer in touch with them.

     
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Alain on 03/16/2012:
Since Onstar is owned by GM, give them a call [300 Renaissance Center, Detroit, MI 48265] at (313) 556-5000 and see if they can find somebody at their headquarters who will assist you. If they continue to give you the run around, file complaints with your state's consumer protection office and at http://www.ftc.gov/bcp/index.shtml It will also be helpful to your fellow consumers if you keep us updated on your (hopefully) progress in dealing with these people.
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Absolute SLIMEBALLS
Posted by on
What a bunch of slimeballs. It's bad enough that they keep cutting back on services, but their handling of credit cards borders on identity theft.

They have a clause in the fine print of their contract: if they ever get their scummy fingers on your credit card, they can charge it any time they like. It doesn't matter if you specifically tell them that you don't want them to charge you, they'll do it anyway.

That means that you can't leave your credit card on file. So, if you're driving down the highway & want to use their hotel-reservation service you have to pull over & pull out your card.

But they've recently sunk to a new level of depravity. Now if you call in to buy more minutes, they insist that they must keep the card on file. If you don't remember to call them later on & tell them to remove it: BANG! they'll charge your card whenever they feel like it.

If you don't renew your OnStar subscription on time, your minutes disappear (at a DOLLAR A MINUTE) But they won't bill you, so if you don't remember to call in on the right date - you're sunk. The only way out of that hole is ... you guessed it ... leave your card on file.

My next car will *not* be a GM product specifically because of OnStar. I hear that BMW has a similar service that is nowhere near as Machiavellian in their handling of credit cards.
     
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Anonymous on 04/16/2010:
I've had Onstar for five years and never have had a problem with them knowing my credit card number. They saved my life during a medical emergency in 2007. I would not call them "slime balls!"
MDSasquatch on 04/16/2010:
I agree with SloMo 100%; I too was involved in a pretty bad accident; 1 push of the button and the emergency crews were there fast. I have used them to get directions, lots of times, had them find places to eat, etc. I have no desire to stop the service and I will only buy cars that come with OnStar.

They have my credit card on file, but so what; lots of companies do. Unauthorized charges are the banks problem, not mine; even though I have yet to have any.

As a side note, if you have Verizon Wireless, you can have the phone in your car added to your plan at $9.99 a month and the rates are exactly the same as any other cell phone. The only difference is that their "new every two" will not get you a new car...I tried.
OldWolf on 04/17/2010:
Hey, I like the good parts of their overpriced service (even though there are fewer services every year.)

Many companies offer the *option* of 'automatic payments' which work just fine for a lot of people. But many of us prefer to keep control of our own money.

If you don't mind them charging your card behind your back: more power to you. But I *do* have a problem with that, especially when they deliberately arrange things so as to ensure they lose my dollar-a-minute phone service if I don't dance to their tune. Even more so now that they added the nonsense about having to wait until the next day to tell them to delete the record. There is no honest reason for that whatsoever. The operator keys the credit card number into the computer and immediately gets a confirmation. They're done. The whole bit is a transparent scam ... they're hoping you'll forget to call them & so they can go back to charging any time they feel like.

If you want to get right down to it, it's monopoly behavior. I can't get another company to service that equipment so I'm stuck with whatever draconian rules they want to impose.

But we do agree on one count - I wouldn't necessarily call them "slimeballs" ... but the word I prefer would be deleted by the moderator.
PepperElf on 04/17/2010:
out of curiosity isn't there a difference between "card on file" and "automatic payment"?

and "behind your back"... were these charges for things you didn't order or use
or were they automatic charges for things you were using?

there's a big difference in charging your card for say nonsense item
and running an automatic charge for something you're actually using
OldWolf on 04/19/2010:
> "out of curiosity isn't there a difference between "card on file" and "automatic payment"?

Not according to OnStar. I'm always suspicious when someone tries that hard to sign me up for something I don't want in the first place. (And it's probably coincidence that they choose the most expensive option when they charge you automatically.)

Even ignoring their shenanigans, I never use automatic payments unless I set it up myself through my own bank. With automatic payment, *THEY* are in control of *YOUR* money.

I got laid off once - called my creditor to cancel the automatic payment. Four days later the money disappeared out of my checking account right on schedule. That was the last time I signed up for any automatic payment plan.

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GM Onstar is HORRIBLE
Posted by on
Rating: 1/51
VANCOUVER B.C. -- I have a 2012 Cadillac SRX and activated the OnStar. I have had NOTHING BUT PROBLEMS with them - dropped calls, mis-directions, poor processing of information, delay, choke, many apologies but no results. They failed twice in Seattle (could not even get me to the airport - ended up in a warehouse district miles away), crashed in Houston (with a new rented vehicle), went through 4 collapses of communication in Portland... I am cancelling my service and I would NEVER recommend them.
     
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On Star Family Link Is Horrible
Posted by on
Rating: 2/51
EVERYWHERE, NEW JERSEY -- Don't get on star family link if you want to keep track of a loved one using the car. You can only find the cars location once every 13 minutes! The car can easily be 15 miles away each time you are able to check.
     
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FoDaddy19 on 01/29/2014:
I think that's reasonable. If you are so overbearing/controlling that you need updates even more constant than that, just get one of those GPS trackers that you can monitor via the internet.
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