DETROIT, MICHIGAN -- Worst company ever and I don't recommend them at all. I had their service for 2 years. Much of the time, when you press the OnStar button in your car, you get a busy signal -- you wait, wait and wait. They upgrade your service without your knowledge and you don't realize it until you receive your credit card statement. On the other end of the spectrum, they've cancelled my service, again without my knowledge and left me stranded in the middle of nowhere without the ability to get directions.
Getting these types of issues straightened out is a nightmare and they actually make matters worse when you call them! Everything that this overpriced service does can be done with your Smartphone or with a GPS. I purchased a GPS with voice commands that works 10x better than OnStar and it only cost me $129 compared to a high priced $33+ a month.
It was resolved, in my favor because I disputed the charge on my credit card. OnStar was found to be in the wrong!
CLEVELAND, OHIO -- My last three (3) automobiles covering a period of 9 years have come equipped with OnStar. I've only used it twice. In both instances I was satisfied with the results. Neither of the times were an emergency but I was given adequate suggestions. One had to do the an airbag problem that had developed which would render the air bag useless in a crash situation. The second had to do with a fuel pump that had failed. During an emergency I surely would like to think that there would be some level of cooperation between OnStar operators and the 911 folks. I have my fingers crossed that I never have to find out.
MENIFEE, CALIFORNIA -- 4 yrs ago my wife and I bought a car with onstar. Being that we had never experienced that service we decided to keep it for the trial period. After the trial period we downgraded our subscription to emergency services only (all of this being done thru their web page). So after 4 years of paying for a service we NEVER used (thankfully) we traded in our car for something newer. We came to the conclusion that since over the past 4 yrs we never needed to use the onstar, that we were not going to activate it in our new car...
So here's the issue... First we tried to cancel the subscription online. No can do. You can do everything else BUT cancel online. So we call them... "Our subscription department is closed." So we say "how hard is it for you to push a "cancel" button? You have my account in front of you already so just cancel it." "I can't, that's done in subscriptions." So wife calls back the next day to cancel and again "we can't help you. It has to be the primary driver." My wife is the primary driver... So needless to say based of their customer service we will never use onstar services again
My husband has been on the phone for 40 minutes with Onstar roadside assistance trying to get through to someone about getting our van unlocked. The key or the satellite would not unlock the van. My husband has talked to several different people repeating the same information over and over. Then, they still got the address wrong of where our van was located. Ugh! What poor customer service and very frustrating! You pay for this service for 6 years without incident and then have such aggravation speaking with a company that is supposed to be helpful. I hope I don't have to deal with them again. Seriously considering cancelling the service!
VANCOUVER B.C. -- I have a 2012 Cadillac SRX and activated the OnStar. I have had NOTHING BUT PROBLEMS with them - dropped calls, misdirections, poor processing of information, delay, choke, many apologies but no results. They failed twice in Seattle (could not even get me to the airport - ended up in a warehouse district miles away), crashed in Houston (with a new rented vehicle), went through 4 collapses of communication in Portland... I am cancelling my service and I would NEVER recommend them.
I would never use this company again. 2 months ago I purchased a vehicle that is not On Star capable. I called to discontinue the service and was told that my credit card and Bank info would be permanently removed from their system, well guess what? The very next month I was billed again but when I called this time I had to "squint" to understand the person that was on the phone. I asked where my call ended up and I was told the Philippines. That upset me a lot as I do not like giving my money to companies that outsource. Sorry I am American and spend my money on American products.
Anyway, they sent me a check in the mail and the almost non English speaking CSR apologized over and over again and I thought that I would never have to hear from OnStar again right? Wrong!!! While checking my Bank account online today one month later I saw that On Star had charged me again. I called and of course got the non English speaking CSR again who apologized over and over and then had to transfer me to a Female CSR who I understood as little as the first person. She tried to tell me that I had been charged a prorated fee for August 1 through August 9th.
After numerous attempts of trying to make the CSR understand that I cancelled my service in June almost two months ago I asked if I could be transferred to someone in America. I was put on hold for about 5 mins. and got someone I could understand but was very condescending and almost rude. She did however promise to send me a check for the money that was taken from my account and promised me for the third time that On Star would not charge my account again. Well let's see what happens next month.
I purchased a certified used 2007 Chevy Tahoe on December 23rd. One of the great features, so I thought, was the OnStar feature. Today is January 10th and I have yet to take advantage of a single feature of OnStar. I spent a good 2 hours and many calls to OnStar, from both the system and my cellphone, but have yet to have working service.
A week after activating my service I was notified by OnStar that I need to contact their Tech Support in order to do an upgrade on my vehicle. After several tries and many minutes of listening to the beep while trying to connect to OnStar, I finally manage to get Tech Support and am informed that my system has been upgraded but I need to call back from the vehicle and have them verify my location. Even after the upgrade, this was a failure. I was told 3 more times to disconnect and call back again.
Finally another tech decides they need to do another check on my system. While I am put on hold, and the check is performed, various lights start flashing in my dashboard and I start hearing strange noises. Suddenly my vehicle loses all power and goes completely dead. The tech then comes back on the line to tell me she has fixed my issue. When I tell her what has happened, she instructs me to get someone to give me a jump and then attempt to contact her to make sure I can connect to OnStar. My husband gives me a jump, but now I have several service lights on in my vehicle.
I call back to speak with another representative explaining that the previous tech messed up something in my vehicle and she continues to tell me that she wants to make sure I can connect to OnStar. I spoke to about 5 different tech support people and they were all women with the same accent, I am assuming from India or something.
None of them really had a clue what they were doing either. I finally hang up on them before losing my cool and call the dealer. I will now have to take time off work to take my vehicle in so that they can fix whatever problems OnStar has caused.
WARREN, MICHIGAN -- I purchased a new car on 4/17/12, and OnStar was unable to activate the system. After several calls, I was told that my complementary 3 mos subscription would be extended by 3 mos. After several more attempts & failures to activate OnStar, I was given another 3 mos (total 9 now). I was continuously told that Level 1 support would call me, but never did.
Finally, on 7/19 (after over 3 mos) I received a call from OnStar stating that they were still working on my issue. Meanwhile, I now start getting phone calls & letters advising me that my subscription is about to expire. IT DOESN'T EVEN WORK YET! Finally today (9/4/12), I receive a letter from OnStar advising me that the issue has been resolved, and OnStar now works.
I called OnStar expecting to get 9 mos of complimentary service, and they tell me they have no record of the extensions I was promised. I spoke to a Supervisor ** who advised me there was nothing he could do. Nothing he could do after it took them 4 1/2 mos to get it working. I have no further use for OnStar.
Onstar would be in jail for theft if they were an smaller organization. While at my dealer, after purchasing a new GMC, the salesman said he was required to call OnStar. During the call, they said they wanted to know if I needed additional minutes for the telephone feature. It seemed reasonable so I said yes.
They then asked for a credit card number. I told them that I was unwilling to give them my cc number because I did not want to extend their service past the free trial and was afraid that once they had my cc number, they would do this (I had the same bad experience with Dish Network). The representative said that they absolutely would not do this or keep the card on file, and the salesman witnessed this.
Three months later, I called ONSTAR to make sure the service was cancelled, and told them I do not intend to ever use this service again, and do not want to even have the capability of "pinging" my vehicle for consumer research, etcetera. They said the service was officially over. After 3 months, when checking my debit card balance, I noticed they were still charging me almost $30 a month for something I never wanted and cancelled. But they obviously kept my cc number on file and illegally charged more than $100 to me.
Yes they are crooks and dishonest slime, and I believe they still can listen to conversations, turn off your ignition and keep record of how fast you drive and where you go and how often, so they can sell the info, even after you discontinue the service. I wish I could tear this junk out of my car!