I received a free 3 month trial of Onstar with my used car purchase. I went ahead and activated it, then cancelled it shortly before the free trial was up because I really didn't think I needed it. A few weeks later I got my bank statement and saw a $16.38 charge made by Onstar on 12/9. My free trial wasn't until 12/20, and I had cancelled it on 12/19. The explanation the billing department gave me was that this was billing forward from 12/21 through some date in January. NOT cool. Of course they are going to remove the charge, but I have to wait 7-10 business days for a refund check. Thank goodness I noticed, and thank goodnes I called. Who knows how many people either don't notice or just let it slide, thinking it must be their mistake? I'm also thankful I don't live paycheck-to-paycheck anymore, or Onstar would have REALLY heard me.....
I DO NOT trust them!
I purchased a certified used 2007 Chevy Tahoe on December 23rd. One of the great features, so I thought, was the OnStar feature. Today is January 10th and I have yet to take advantage of a single feature of OnStar. I spent a good 2 hours and many calls to OnStar, from both the system and my cell phone, but have yet to have working service. A week after activating my service I was notified by OnStar that I need to contact their Tech Support in order to do an upgrade on my vehicle. After several tries and many minutes of listening to the beep while trying to connect to OnStar, I finally manage to get Tech Support and am informed that my system has been upgraded but I need to call back from the vehicle and have them verify my location. Even after the upgrade, this was a failure. I was told 3 more times to disconnect and call back again.
Finally another tech decides they need to do another check on my system. While I am put on hold, and the check is performed, various lights start flashing in my dashboard and I start hearing strange noises. Suddenly my vehicle loses all power and goes completely dead. The tech then comes back on the line to tell me she has fixed my issue. When I tell her what has happened, she instructs me to get someone to give me a jump and then attempt to contact her to make sure I can connect to OnStar. My husband gives me a jump, but now I have several service lights on in my vehicle. I call back to speak with another representative explaining that the previous tech messed up something in my vehicle and she continues to tell me that she wants to make sure I can connect to OnStar. I spoke to about 5 different tech support people and they were all women with the same accent, I am assuming from India or something.
None of them really had a clue what they were doing either. I finally hang up on them before losing my cool and call the dealer. I will now have to take time off work to take my vehicle in so that they can fix whatever problems OnStar has caused.
CLEVELAND, OHIO -- My last three (3) automobiles covering a period of 9 years have come equipped with OnStar. I've only used it twice. In both instances I was satisfied with the results. Neither of the times were an emergency but I was given adequate suggestions. One had to do the an air bag problem that had developed which would render the air bag useless in a crash situation. The second had to do with a fuel pump that had failed.
During an emergency I surely would like to think that there would be some level of cooperation between OnStar operators and the 911 folks. I have my fingers crossed that I never have to find out.
MENIFEE, CALIFORNIA -- 4yrs ago my wife and I bought a car with onstar... being that we had never experienced that service we decided to keep it for the trial period... after the trial period we downgraded our subscription to emergency services only...(all of this being done thru their web page) so after 4 years of paying for a service we NEVER used (thankfully) we traded in our car for something newer.. we came to the conclusion that since over the past 4yrs we never needed to use the onstar, that we were not going to activate it in our new car...so heres the issue... first we tried to cancel the subscription online.. no can do...you can do everything else BUT cancel online.. so we call them... "our subscription department is closed"... so we say... how hard is it for you to push a "cancel" button? you have my account in front of you already so just cancel it... "I cant, that's done in subscriptions".. so wife calls back the next day to cancel and again "we can't help you, it has to be the primary driver"... my wife is the primary driver... so needless to say based of their customer service we will never us onstar services again
SOUTH BEND, INDIANA -- I have Onstar on my H3. I agreed to accept a promotion for phone mins. I called back to cancel, Nov of 2012, and the representative ask if I wanted to participate in some other service. I said yes, if it's free. She didn't say to call back to cancel it. I rec'd a call on Onstar to update my account mos later, end of July, 14. When I called back, long story short, I found out they had charged my card 500.00, 29.00 a month After a dozen calls, they refunded 2 mos. Granted, my wife didn't catch the charges. But, I didn't want the service, didn't need it, and didn't know I even had it. They claimed too bad, I agreed to it someplace. 400.00 out the window! Onstar is despicable. I recommend that people run to get away from them.
QUEENS, NY, NEW YORK -- I bought a leather couch from Macy's and bought the worry no more plan (extended protection plan). After three years the couch started peeling. I called Worry no more plan company. They send the inspector who spend not more than five minutes and said oh's it's peeling and cracking and took some pictures. Worry no more company send me e-mail and denied my claim stating it's not peeling it's fading. I submitted the claim 2nd time inspector came took pictures again and said oh it's peeling and warranty company denied again said it's peeling and cracking but they can't fix it. I complained to Macy's that they sold to me this warranty and Macy's did not do any thing. Macy's just collected insurance money and they don't want to fix the couch. I spend almost $3500.00 and in three years this couch is peeling and cracking and Macy's' refused to fix or change. They don't want to do any thing. This Warranty is completely fraud. Just getting money from the customers and don't provide any services to customers. Macy's sucks and the Worry no more plan sucks more.
My husband has been on the phone for 40 minutes with Onstar roadside assistance trying to get through to someone about getting our van unlocked. The key or the satellite would not unlock the van. My husband has talked to several different people repeating the same information over and over. Then, they still got the address wrong of where our van was located. Ugh! What poor customer service and very frustrating!
You pay for this service for 6 years without incident and then have such aggravation speaking with a company that is supposed to be helpful. I hope I don't have to deal with them again. Seriously considering cancelling the service!
I have been having trouble with my overall Onstar service for the last month. Verizon wirless discontinued the family plan with Onstar earlier this year. When I signed up for Onstar hand free calling and pressed the phone button and used the command "minutes" the system said my system was not setup to accept minutes. After several attempts, talking to "technical support" nothing has been resolved. They just keep repeating the same list of instructions over and over again with no professional results and of course no solutions. I was told by one tech that taking my car to the dealer would not work unless I put the dealer in touch with them.
What a bunch of slimeballs. It's bad enough that they keep cutting back on services, but their handling of credit cards borders on identity theft.
They have a clause in the fine print of their contract: if they ever get their scummy fingers on your credit card, they can charge it any time they like. It doesn't matter if you specifically tell them that you don't want them to charge you, they'll do it anyway.
That means that you can't leave your credit card on file. So, if you're driving down the highway & want to use their hotel-reservation service you have to pull over & pull out your card.
But they've recently sunk to a new level of depravity. Now if you call in to buy more minutes, they insist that they must keep the card on file. If you don't remember to call them later on & tell them to remove it: BANG! they'll charge your card whenever they feel like it.
If you don't renew your OnStar subscription on time, your minutes disappear (at a DOLLAR A MINUTE) But they won't bill you, so if you don't remember to call in on the right date - you're sunk. The only way out of that hole is ... you guessed it ... leave your card on file.
My next car will *not* be a GM product specifically because of OnStar. I hear that BMW has a similar service that is nowhere near as Machiavellian in their handling of credit cards.