Oreck - Page 2

Star Star Empty star Empty star Empty star
1.8 out of 5, based on 8 ratings and
23 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor quality
Posted by on
Rating: 1/51
MASSACHUSETTS -- I have replace the mop head attachment twice in one year. I rarely use the mop and when I do the steam shoots out of the top of the head.
The swivel tube that the steam travels down to the head is made of plastic
and is tied to a plastic tube so it can flex. The plastic snaps off at this connection. I called Oreck and they laughed at me when I told them the head was poorly designed and they told me it is not very common a problem. My suggestion is to buy another product. It isn't worth $200.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Design
Posted by on
Rating: 1/51
CHANDLER, ARIZONA -- I purchased the XL Platinum Power Vacuum 8/2009 had nothing but problems with it---took it in several times for repair and was told well the problem was with my carpet. I upgraded to the Edge in August of 2010 which was supposed to work better---not true. These vacuums are the most difficult and picky machines I have ever tried to work within my 70+ years.

Now the Edge is not picking up anything again. Last week I had the Oreck Compact canister in for repairs. It is just a continuous series of repair problems with these machines. The advertisements are completely false----buyer beware! There are many other less expensive machines that do a far better job.
     
Read 2 RepliesAdd reply

User Replies:

ok4now on 2012-08-22:
Oreck is like a Dell computer. They both advertise heavily and sell you over priced junk. My 75 year old mother bought one because it only weighed 8 pounds and was easy for her to use. The problem is it hardly picked up anything, more like a toy. Do NOT buy this inferior product.
KevinTX on 2012-08-22:
WEll, I beg to differ. My 70+ mother has an Oreck and it simply rocks. I know good, I've owned a Dyson which wore out after a number of years.. we now has some el cheap-o Whirlpool that REALLY does a nice job surprisingly.

Maybe you got TWO bad built machines:) OR, it 'could be your carpet..." :) Odds are leaning towards the last
Close commentsAdd reply
Oreck Warranty Parts Extortion
Posted by on
ATLANTA, GEORGIA -- I purchased an Oreck vacuum cleaner five years ago to use around the house. The vacuum cleaner comes with a 21-year warranty, but the warranty is invalid if you do not take it in for an annual "tune-up." Thus, even when the machine is working as it should I am required to take it in for "service." Though a slight inconvenience, I can deal with this condition; however, for the past two years, after the machine was "serviced" it no longer worked appropriately. I was told I would have to pay Oreck $60 dollars to replace parts, in order to make the vacuum work as it did prior to being "serviced." This is extortion, for if I do not take in to be serviced the warranty is invalidated. If I do continue to take it in for service, apparently they will break the machine and require me to pay just so I can have the vacuum cleaner returned to me in the same condition it was when I brought it in. At the current rate my Oreck vacuum will cost me a minimum of an additional $960 over the balance of the 21 year warranty just to keep the machine working as it should. Find another vacuum to purchase that won't cost you an arm and leg to maintain.
     
Read 4 RepliesAdd reply

User Replies:

Helpful on 2010-06-30:
With all due respect, why would there be a cost to repair if it's under warranty?
Jdavidins on 2010-07-01:
According to the Oreck sales representative, about the only thing the warranty covers is the motor. Most anything else that "breaks" is going to be deemed due to "normal wear and tear" and thus not covered under the 21 year warranty. In our case, for the second time in two years they told us we needed a new roller brush and faceplate (the plastic part holding integrated wheels, which fits between the vacuum's roller brush and the floor). The salesperson admitted that neither part appeared to be worn, but after we paid to have them replaced, the vacuum again worked perfectly - as it did before we brought it in to get serviced! We insisted on keeping the old parts. The bristles on the old brush looked as good as the bristles on the replacement part and it freely and easily turned on its bearing. The wheels on the old face plate also moved freely and easily. There were some minor surface scratches on the faceplate, but when plastic scraps against the kind of small but hard debris commonly found on floors and in carpet, plastic is going to lose every time, and is going to end up with minor surface scratches.
Since we bought the vacuum about five years ago, we have replaced the plastic handle used to lift the vacuum and move it from one place to another, the cloth vacuum bag (it allegedly impacted the vacuum's suction) two roller brushes and two face plates. I spend less money maintaining my car and it has almost 130,000 miles on it! I am still trying to decide if the Oreck is worth the cost of maintaining it - it clearly is not worth what we paid for it.
Helpful on 2010-07-03:
I appreciate the reply Jdavidins. That makes more sense now. I wouldn't blame you for being so upset. That really is a trap and costing you a great deal to "maintain".

Do you like the way the cleaner works other than that? If not, I wouldn't worry about their annual tune-ups. Either sell it now, while its still working, or sell it once it breaks for good. Personally, I like the Dyson vacuum line.

Best of luck.
Jdavidins on 2010-07-05:
Other than the "costs" of "needed parts" I have been told we have to purchase to return the machine to its pre-tune-up condition, after taking it in for its required "free annual tune-ups" which admittedly aren't too exorbitant (currently $35-6O), we like the vacuum cleaner very much. However, its most positive attribute is its light weight. But for the weight of the machine, we too probably would would have purchased the Dyson. We have a three story house and my wife, all one hundred and five pounds of her carries the Oreck from floor to floor. I suppose I should stop complaining and start carrying around the Oreck for her, if not actually doing more of the vacuuming!

Oreck has informed me they no longer require the consumer to take their vacuums in for its "annual tune-up" in order to maintain the warranty. I have asked them to send me that in writing. To date, they have not done so. I plan to follow-up.
Close commentsAdd reply
Angry
Posted by on
I purchased the Oreck XL vacuum after watching their ad on TV. It stated that it was only 9 lbs. and a wonder machine at picking up dirt and pet hair. I have two dogs so this proclamation was important to me. 75-80 percent of my flooring is heavy area rugs. The Oreck will not run on this type of carpeting. I can't push it hard enough to make it run. The company suggested I try an additional attachment, at MY cost. Now the vacuum moves over the carpeting but doesn't pick up anything. There should be something, in their advertising, stating their vacuum won't work on ALL carpeting. I paid $500 for a vacuum I can only use on 10 percent of my floors. Oreck's customer service just said they were sorry. I can't afford another vacuum and I'm angry.
     
Read 5 RepliesAdd reply

User Replies:

saj80 on 2010-06-24:
Oreck didn't rate very well in Consumer Reports, so I'm not surprised at your issue. Don't know what else to add since their customer support won't offer any assistance.
goduke on 2010-06-24:
That really does stink. I got a Eureka Power Max 300 on clearance at Target for $22 (seriously) a few weeks back, and it's doing a great job with dog hair. It even has this nifty little "power paw" attachment for stairs, couches, etc.
DebtorBasher on 2010-06-24:
Those Oreck Vaccuums always reminded me of those little plastic toy vaccuums I used to play with.
Helpful on 2010-06-24:
I don't have any first hand knowledge of Oreck, but I've used Dysons. In my opinion, they are extremely nice.
cao on 2011-11-26:
BEWARE CONSUMERS....ORECK VACUUMS DON'T WORK ON ALL CARPETING....EXPENSIVE WITH "VERY" LIMITED USE..I KNOW...1ST HAND KNOWLEDGE
Close commentsAdd reply
Oreck Corporation is AWESOME!
Posted by on
NASHVILLE, TENNESSEE -- Oreck Corporation is unbelievable

OK, now that I have vented my AT&T frustrations (previous posting), I thought I would share with all of you one company that is outstanding, genuinely cares about their products and most importantly cares about their customers. Yes, that company is Oreck Corporation. That's right, the vacuum cleaner people. You have probably heard of them, you may have even seen one of their infomercials on television, or perhaps you have seen one of their Customer Care stores near your home. I will be up front and honest with you. I am now an employee of Oreck Corporation. A few months ago I was fortunate enough to join the Oreck family team, and if you are not familiar with the Oreck story, I encourage you to visit [our website] and read one of the topics, or even better yet, do a little web search on Oreck Corporation and read about the incredible hardships the company has managed to survive over the past few years (namely hurricane Katrina). Read about the incredible things they have done for their employees, how truly amazing their products really are, and perhaps most importantly how well they treat their customers.

I have worked for several companies over the years both good and bad. But I have to say, bar none, Oreck Corporation is hands down the best I have ever seen or even heard about. Everyone at our company (and I mean everyone) takes extremely great pride in what they do for the company and for our all too valuable customers. We manufacture some of the best products in the world, right here in the great USA at our Cookeville, Tennessee plant utilizing about 90% US manufactured materials (as much as practically possible these days). Assembled by some of the most awesome people that you could ever meet, who take great pride in hand assembling and preparing each and every product that goes out of our doors (these people are truly unbelievable). I work in our corporate offices in Nashville, Tennessee sitting near some of the most remarkable, motivated and truly caring people that I have ever met. Each day these people do everything they can to improve our company, improve our products and improve the experience our our customers.

Don't be fooled by some of the high priced marketing gimmicks of some of our competitors, Oreck products and service are 100% top notch, grade A, and you will be pleased with every experience you have with us! Guaranteed!

Finally, something positive to say about a company, a company that really does produce quality and a company that really does care!
     
Read 0 RepliesAdd reply
David Oreck will RIP you OFF too!
Posted by on
NEW ORLEANS, LOUISIANA -- I purchased two of the Oreck XL Professional Air Purifiers after the TV ad. I made the mistake of trusting David Oreck and his ad.

One of the units was operational but made no difference in the air quality and the other unit didn't work at all.

I wish I would have searched the internet prior to placing my order for Oreck complaints.

I'm trying to get a refund and trying to get them to stop taking money out of my bank account.

I'll NEVER buy another product that has the name Oreck on it.

100% service disabled veteran
ripped off
     
Read 11 RepliesAdd reply

User Replies:

Starlord on 2008-01-05:
You make a big thing of being a disabled veteran. On the one hand, thank you very much for your service, and our heartfelt condolences for your injuries. On the other hand, I am a disabled former police officer. Compared to you, that and a buck just might get me a cup of coffee. If you displayed the attitude to the people at Oreck the way you have here, I am not surprised you aren't getting anywhere. Lighten up and don't expect being treated like the second coming. I am sure if you do, you will be better received.
Nohandle on 2008-01-05:
You're displeased with your purchase of the two Oreck poducts. What attempt have you made to rectify the problem with the company? You stated you are trying to get a refund and trying to get them to stop taking money out of your checking account. Did you give the company direct access to your checking account for payment? What has been the company's response to your problem?
ouachita on 2008-04-12:
I bought the upright Oreck XL vacuum which right away ate the expensive belts, filling the house with smoke. With less than an hour of use on it I'll set it out on the curb, done with dealing over it after over a year. Switching brush ends and the "Old"/"New" end tabs didn't help.

The air purifier was junk from day one. I ran it 6 months but never had to clean the collector cell, while our old Sears HEPA unit did the job for it, using expensive paper filters. The black foam filter filled up, the collector plates remained clean with the ozone setting on full time. Their help center has a replacement cell on backorder, now over a month after owning the useless machine over a year. Whatever they had in that TV ad machine eating smoke in seconds isn't what you get when purchasing one!
Anonymous on 2008-04-12:
I traded derby tix for a couple of Orecks years ago, still have 'em and they work great.
Anonymous on 2008-04-12:
100% Service Disabled Veteran, don't feel to bad because they rip off any body they can, they really don't discriminate. I voted this review very helpful.

You know if people would just stop and think before they bought these things like this common sense would most likely tell you that if anything like this could work then one would have to seal off ones house from the outside world and maybe in a week or two all the bad air would go through one of these things. But by then you would be dead from the lack of AIR!

Check out what it takes to have a class 100 clean room and then do the math.

Anonymous on 2008-04-12:
I had a broan air-exchanger installed in my home, it has made quite a difference.
Anonymous on 2008-04-12:
Pray tell Little Guy, how can you tell the difference?
Anonymous on 2008-04-12:
Agree with Lid's. Why people fall for these scams like the Oreck XL Professional Air Purifier is beyond me. Paying 10 times more than what it is worth speaks volumes for the power of advertising. You can find much better Air Purifier's for a fraction the price of what Oreck is sticking to people for.

Such a shame these guys like Oreck can get away with this kind of stuff. Very helpful post and info. Smart shoppers should stay clear of the Oreck XL Professional Air Purifier and don't throw your money away.

Anonymous on 2008-04-12:
Also here is what they claim they are doing and there is NO WAY! Go and read all the things one has to due to get rid of any of this stuff and you shouldn't be fooled anymore.

http://www.coastwidelabs.com/Technical%20Articles/Cleaning%20the%20Cleanroom.htm

Sources of Contamination

This is a partial list of some of the commonly known contaminants that can cause problems in some cleanroom environments. It has been found that many of these contaminants are generated from five basic sources. The facilities, people, tools, fluids and the product being manufactured can all contribute to contamination. Review this list to gain a better understanding of where contamination originates.

1. Facilities

Walls, floors and ceilings

Paint and coatings

Construction material (sheet rock, saw dust etc.)

Air conditioning debris

Room air and vapors

Spills and leaks

2. People

Skin flakes and oil

Cosmetics and perfume

Spittle

Clothing debris (lint, fibers etc.)

Hair

3. Tool Generated

Friction and wear particles

Lubricants and emissions

Vibrations

Brooms, mops and dusters

4. Fluids

Particulates floating in air

Bacteria, organics and moisture

Floor finishes or coatings

Cleaning chemicals

Plasticizers (outgasses)

Deionized water

5. Product generated

Silicon chips

Quartz flakes

Cleanroom debris

Aluminum particles
Anonymous on 2008-04-12:
Look, all I am saying is do the math, study a little and you can see through these things while they are advertising Not after you buy it.



Because 1 m³ is approximately 35 ft³, the two standards are mostly equivalent when measuring 0.5 µm particles, although the testing standards differ. Ordinary room air is approximately class 1,000,000 or ISO 9.



http://en.wikipedia.org/wiki/Clean_room
Anonymous on 2008-04-12:
claims and counter claims can be made about nearly every product - ah the power of google.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Magnesium RS Belt
Posted by on
Rating: 2/51
ONTARIO, CALIFORNIA -- I bought the Magnesium RS 12-30-12 for 500 dollars. The Endurabelt for the vacuum has already broken and it's not even a year old. Oreck claims that you will not have to replace the belt and make it impossible to do so yourself. The belt costs 12.99 each plus labor. I think Oreck should stand behind their products. They don't.
     
Read 0 RepliesAdd reply
Poor design Oreck hand held vacuum cleaners
Posted by on
The poor design of hose connection to the "wand" of the hand held vacuum cleaners does not stay connected. The company says to twist the two together but it really doesn't help. A dealer tried to show me how to do it the correct way and he broke the wand.
     
Read 0 RepliesAdd reply
Bad Customer Service
Posted by on
I purchased another Oreck vacuum cleaner for all my sins, it has broken down numerous times, with the belt going at least three times in the past 6 months - when I spoke to customer service about this they didn't care and said that it was probably due to my carpet .....WRONG I have tile floors (at the house that this particular Orack is kept), and my rugs I am very careful with - they didn't care - my vacuum actually fell apart and was in the shop for nearly 4 weeks whilst they said they were waiting for a part. Think very carefully before buying an Oreck. When we purchased the Oreck we were told by the sales man that some carpet manufacturers were not going to guarantee the carpet if a Dyson vacuum was used instead of an Oreck.
I see other people are having big problems with their Oreck too - I had a Dyson for 5 years and no problems, I gave it to my daughter, wish I hadn't now as she is still very happy!
     
Read 4 RepliesAdd reply

User Replies:

CaptainSpaulding on 2010-09-21:
Thanks for removing my comment. It seems that some people on My3cents have no sense of humor!

As for me, I'll still go to confession to clean my sins!
DebtorBasher on 2010-09-21:
Well, the Basher Loves you Captain...but I AIN'T visiting your blog if that photo is still posted!!!!!
DebtorBasher on 2010-09-21:
Thanks Julia...I always wonder if these were any good. I thought they were way over priced and to top that off, very ugly too.
CaptainSpaulding on 2010-09-21:
Oreck not only makes crappy overpriced vacuum cleaners, they also make crappy overpriced air cleaners!
Close commentsAdd reply
New Years Eve Special Not Meant
Posted by on
I ordered the New Years Special form TV ad which was also on line. Found my self waiting for the 3ed vacuum which was in ad as a 2 in one.

I waited alright. Jan went to Feb and Feb went to March. Then comes the box. Only what is in it but some car vacuum. Not the sale vacuum.

So I get on line and ask what is going on? this is the wrong vacuum. They send back that it is the right vacuum.

Well as all no that is plain not one of the vacuum's in TV ad Dec 2008. Still not getting what I am paying for.
     
Read 1 RepliesAdd reply

User Replies:

Anonymous on 2009-04-08:
Maybe take the vac to a local Oreck store and see what they can do.
Close commentsAdd reply
Top of Page | Next Page >