Outback Steakhouse

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How Rude? No Manners. Temper Tantrum
Posted by on
WEBSTER, TEXAS -- I was hired at the Outback located at 481 W. Bay Area Blvd.Webster, TX 77598. I was told to dye my hair because my roots were showing. I said that it was not a problem and that I would have it done immediately. This was on a Monday. I was told to come back on Wednesday at 3pm to take a test over the menu. I studied and I was prepared. My brother was in town from Indianapolis, so I sent him on a fishing trip for the day since I had this test. An hour before the test I received a text message from the Outback trainer. She was TEXTING, how unprofessional, to "remind me" that my test was Thursday at 3pm. She sent me a text message saying that was the date all along. I called her because this was incorrect, and if she needed to change the date at least she could have called and told me what happened. She then explained that she was busy and had other plans. How was this my fault? Then, she was irritated at me. I could hear it with her attitude and the tone of her voice. She set the date. I wrote it down when she told me. When I went in the following day to take the test she escorted me to a booth where I could take the test.

Then, she told me again that Mark the manager said I needed to dye my hair. I stated that I had just dyed it. I pulled my hair to show her the roots under the light. I started to take the test. I was almost done when [snip] the manager came out and said that I needed to dye my hair. I was confused so I asked why. He spoke to me in a tone that I did not care for. He said that my hair was to pink and that no one has the color of red I had in my hair. It had to be natural. I then asked if he wanted it more brown. I was trying to find out if I could still have red hair. He grabbed the test out of my hands, and continued to yell at me. He taunted me saying that, "You didn't even have the job 3 days and you're fired." He was smiling about it. He enjoyed humiliating me. I could tell that everyone there was scared of him.

The bartender that was there hid behind the computer and gave me the I'm sorry look. I was only trying to understand what color was acceptable. He talked to me in a manner that was simply unacceptable. I really needed the job, but I could never work for a person like that.
     
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bargod on 2010-09-17:
The place sounds rather disorganized and the guy sounds like a real d-bag. I think your much better off somewhere else.Good luck in your search.
Anonymous on 2010-09-17:
If you were hired with the hair color you had with no mention of it being a problem, you may want to go to the dept of labor in your state and also file a complaint with eeoc.
Anonymous on 2010-09-17:
Is that you in the pic? If so, nothing wrong with your hair color that I see. From what I know, any employer needs to fully disclose dress code, including what is acceptable for hair color, tats, etc, right up front so potential employees are fully aware of expectations. Mark sounds like a real "winner"..hopefully you will take The Judge's advice and file a complaint.
Enigmatic on 2010-09-17:
I agree with barqod--sounds like you dodged a bullet on that one!
Starlord on 2010-09-17:
My wife and I both agree you are cute, and there is not a thing wrong with your hair. There was a waitress in Casa Grande, AZ whose hair was a neon red violet, and she was the best waitress in the staff. You don't serve the food with your hair. You don't need a dirtbag like that making your life miserable. I would send a copy of this to Outback's corporate HQ. Mark doesn't need to be riding roughshod on people like that.
PepperElf on 2010-09-17:
I don't see any picture but... before they start whining about hair color they need to show in the employee handbook where their policy is written about what color your hair can be.


and when barking out orders to dye your hair... you'd think they'd have the common sense to give you their recommendations then on what they want it to be.


I mean really... they expect you to do what? just guess what color they want and re-dye it every time they say "nope"? ... it's not good to re-dye your hair several times in a row like that.
Ytropious on 2010-09-17:
We have a dress code policy that says our hair must be "natural", meaning no rainbow colors. If your hair has even the slightest pink tint to it, that doesn't count as natural. They want you to jump through hoops for the job, why bother? I dyed my hair blue once, while at an old job of mine. It was against dress code by far, but my manager was cool and knew I'd tire of it. This was a highly public, customer service/food service oriented job mind you. I dyed it an acceptable color in a month.
Venice09 on 2010-09-18:
I agree with everyone. You look beautiful in the picture, including your hair. I think it looks quite natural. I realize you need a job, but I'm betting you can find something better. You sound like you know what you're doing and are willing to be a hard worker. Good luck.
Arkansas Woman on 2010-09-18:
The Karma Bunny will bite that manager in the behind someday, but you should move on to better things. The ideas about retribution involve negative energy on your part. Put it out of your mind and apply where you'll be appreciated - someone out there needs you! Celebrate who you are.
ok4now on 2010-09-20:
You were treated poorly and disrespected but this manager actually did you a favor. Just imagine how miserable you would be working there everyday with this toad. You got a small sample of his condescending ignorant attitude. It would only get worse. Your hair looks fine to me and I'm sure that will not be an issue in your job search. Good luck!!!
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Concerned
Posted by on
GRAPEVINE, TEXAS -- My wife and I have been customers’ at the Grapevine Outback location for 15 years now. We spend one evening, usually Friday evening, also Saturday and sometimes one more time each week at this establishment . Again, I mentioned that we have been doing this for 15 years. During this time we have met all the different management staff, employees and many patrons. As I am sure you are aware, there are some employees working at this location that have been at this location since our first visit, which is one of the main reasons that we enjoy and relish our attendance. I will mention at least one outstanding employee, Bridget, however there are many more that are tremendous and have become close friends (Rachel, Todd, Jackson, Trent, Meredith, to name a few). In addition, we have met many wonderful good people during our visits, and have become very close friends with many other “regulars” and non regulars that dine and visit this location. I guess we just try to be friendly and help everyone enjoy their visit.
As you are aware, Outback is “not” the only restaurant available for us to frequent, however, because of the employees, the service, cleanliness, the standard for quality of food, pricing and variety of selection, we really only ever consider this restaurant. We even joke about it, well, “let’s try a new restaurant…….like ”, and we end up at Outback. All who know us hear about how “ great Outback” is. We solicit virtually everyone we come in contact with to frequent this establishment. We bring our family, our friends, and business associates to this location as stated prior on a regular basis.

I wish to apologize however for an incident that occurred Friday night, 12/23/2011 at this location. I arrived at Outback from work at about 6:30pm, and then my wife and oldest son arrived. We sat at the bar, as we usually do for cocktails and some dinner. Met and spoke with other couples that were sitting around us, laughed and were having a pleasant evening. Although the Restaurant was busy, “service “ was again fantastic, Bridget and Rachel working behind the bar and were just super attentive to all both sitting and standing around the bar area. We ordered some dinner, ate and visited with those around us. Met a very nice couple that resembles an actor and that also lives in Grapevine. Our son finished his dinner and departed at about 7:45pm.
All seemed fine until a group (two adult males, an adult female and young girl) came in and first sat across the bar from us, then moved to some seats that where vacated close to us. As I usually do, I greeted them, they sat down, and I didn’t pay much other attention to them.
All of a sudden, the larger of the two men, started loudly and profanely complaining about the service and how absolutely filthy the bar area was. I looked around to see the what he might be speaking of, but could not really picture what was wrong as the area was busy. My wife responded to the man that he please not be so rude, loud, and asked as to what he was referring, to which he then basically told her to “shut the “f”up, and repeated his disgust with the establishment. It was then both my wife and I responded to the man that if he was unsatisfied, then maybe he should leave. His response became more profane, and told me to be careful for my actions because he would “f” me up. I did then respond quite profane, stood up, stated again that may be he should leave if things were so horrid, and then I sat down. About this time, one of the assistant managers appeared with a couple of waiters, spoke to the man and then they escorted him back to the kitchen. By this time, the females that were with the men left, and the other man remaining, stated to me that his friend was going to “f” me up, and to be very, very afraid of him. From my sitting position, my response was also stern and profane, yet I asked him if maybe they just leave and I would pay their tab. His response was something to the effect of “f” you. I stated profanely with a “whatever”, and he left. However, the first man was still in the kitchen with the assistant manager. All seemed calm again.
I ordered some dessert, it came, and I ate it. My wife and I were still at the bar when another manager came up to me and stated that “I” should leave. Well, that did irritate me. My “actions” during this event were not perfect,(as my natural voice is loud anyway), however, during the entire issue I remained seated except once, and was basically attempting to defend the staff and the Restaurant.
I then got up, laid $100.00 on the bar for our tab, and have left. Once outside, the first man was there still conversing with the assistant manager.
Respectfully,
     
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Bill on 2011-12-27:
If the situation is as you describe then the police should have been called.
trmn8r on 2011-12-27:
I sense some blurring of boundries. While you are long time customers, you aren't employees.
Old Timer on 2011-12-27:
Interesting. Just make sure you never land the first punch. The second punch is you defending yourself, but make sure it's a really good one right to the jerks throat. You win, the other guy goes down gasping for air then to jail for assault.

As for Outback Steakhouse, they must have seen something that put you right in the middle of the ruckus? Too bad if they saw it that way as they probably were not aware of the prior whining and aggression by the other patron.

~~JMHO
Skye on 2011-12-27:
I don't understand why you and your wife felt it necessary to even bother replying to him. He sounds like he was a bully and drunk. Better safe then sorry. I understand you have been long time customers, but it wasn't your place to defend an employee. People get murdered for less.

This is an incident where the POLICE should have been immediately called.
old fart on 2011-12-27:
I know it's difficult BUT never respond to a drunk in His style... better just get up and leave, things will be better next time...
lexophiliac on 2011-12-27:
You should never confront an angry, belligerent drunk. Especially one you do not know. I knew a man who was three times as dangerous drunk as he ever was sober.
DebtorBasher on 2011-12-27:
That's terrible advice Tasha! My cousin gave a drunk one punch when the drunk challenged him. It resulted in a 'One Punch Homicide' my cousin is still doing time for it.
Old Timer on 2011-12-27:
DB, if struck you need to fight back and protect yourself. Just make sure you don't throw the first punch. And if you have to throw a punch in defending yourself, make damn sure it's a good one.
DebtorBasher on 2011-12-27:
I agree, IF you are struck...but that doesn't seem to be the case here and Tasha is stating he should have punched the guy, when it looks like it was verbal and not physical. This guy was being verbally 'challenged'. In my cousin's case, the drunk kept 'challenging' and taunting him and called him outside, it was all verbal until my cousin who is known in that town by everyone, to have a bad and violent temper finally lost it and gave the drunk guy that one punch he begged him for.
trmn8r on 2011-12-27:
+158 DB.
DebtorBasher on 2011-12-27:
I'm trying so hard to get a +160 from you 8er, but, at least I'm getting closer.
Starlord on 2011-12-27:
I always heard that you should never argue with an idiot. They will drag you down to their level and beat you with experience.
jktshff1 on 2011-12-27:
While I can understand your motives, It was none of your wife's nor your business to attempt to "correct" the situation. It was the business' problem and you should have informed their staff, rather than confront the sitrep yourself.
That being said, the stuff about the "first punch"...if I am in fear of mine or my life or injury and am attacked, someone is going to get shot.
Old Timer on 2011-12-27:
Jkt, a bullet does make one heck of a punch...
Ocarina of Time 3DS on 2011-12-28:
Tasha if you have experience fighting while you are drunk you can be twice as dangerous. Then again the OP never mentioned that the person he was dealing with was drunk. Maybe he was sober and has anger issues?
Ocarina of Time 3DS on 2011-12-28:
Now that I reread this. I think that viccrosby5115 is not complaining or anything. He is just apologizing for his actions because he realized he was wrong by approaching the drunk and or diner with anger issues.
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Disappointing and terrible service
Posted by on
LITTLETON, COLORADO -- I am a widow and single mom of two boys ages 9 and 11. October 21 we ate at the Outback in Littleton, CO. We were sat in the back next to the kitchen, where the wait staff decided to set up their social hour. We had tea and water pitchers behind us and much conversation that my children really did not need to hear. Laughing, joking, and complaining. At one point we had a chapstick propelled under our table which my 9 year old was asked to retrieve. The food came out and was cold, my steak was dry and over cooked. My 9 year old was sharing my steak and did not like it either. I complained and sent it back and they offered him something else. He asked for the ribs. They brought out a children's portion of ribs with mashed potatoes. I ate my baked potato. I was charged for my steak. Never received a replacement and they took the steak back to the kitchen, apparently the cook wanted to see it. We went back for dinner last week on Nov. 24th. My eldest brought his brother's new 200 page Green Lantern book to read and was sitting next to me in the booth. We ordered dinner, the waiter also received a table of 6 adults which seemed to be much more important to him. He brought them bread and water. We received no bread or water. I had ordered a orange colored martini and he carried my drink in his left hand while balancing a tray of drinks for the other table. He went to set the drink down and spilled the drink across the middle of my son's "NEW" book and over the table. Laughed it off saying " I'm not that good at carrying those drinks." Walked off to deliver the other drinks, didn't apologize or offer to help dry things up. I asked my youngest to ask the girls in the front for some paper towels and cleaned up the mess, drying the book as much as possible. The manager eventually came over and asked if I wanted another drink. She told us not to worry and to enjoy our meal that she would take care of it and if we wanted dessert to order that as well. I did order another drink as well as a glass of water. We had to wave down the waiter and ask if we may have bread with our dinner. He then said he was sorry he had spilled the first drink. Our food came. I and my eldest ordered steak medium. Mine was perfect my son's was almost rare. He ate it not wanting to wait for another to come out. The boys ordered cheesecake for dessert. The manager came by to see how their dessert was and said she new how frustating it was to have a spill on a book because she had just spilled something on her cookbook that same day. I asked her if she was going to be taking care of the meals as well and she said sure if you would like. She went to catch the waiter. The bill came and the cheesecake and one kid's meal was removed from the bill. I was charged for my meal, another kid's meal and both my drinks. We paid and left. I have enjoyed going to the Outback for many many years. Not sure why the service has gone down hill so poorly but extremely disappointed. Its the last $100 I plan on spending there. I feel we were treated as second class citizens and I assure you we are not.
     
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trmn8r on 2011-11-30:
I had too many bad experiences at my local Outback.

As you imply, things CAN go right at an Outback. In practice, however, it seems that they often go wrong. I'm not planning to darken their door again myself. Well written complaint.
ok4now on 2011-12-01:
You got burned by a chain restaurant. I have tried them all and it's hit or miss. When you're spending this kind of money you expect better. Unfortunately management is lacking and the wait staff is mostly kids. The kitchen couldn't care less if you're satisfied. Send it back and you're on your own with what you get. Applebee's is the worst, they are consistently bad. Sorry you had a bad experience with them.
oldisgood on 2011-12-01:
I do not understand why you paid for the spilled drink. I commend you for not creating a scene and just paying the bill and leaving. You are going to protest with your wallet, which is what I would do also, but why did you pay for the drink?
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Raw pork, chicken and a manager that is either a liar or incompetent or both.
Posted by on
AMARILLO, TEXAS -- Just got home from what I now consider to be the most poorly managed restaurant in Amarillo. I ordered the pork tenderloin and my wife ordered the chicken on the barbie. Our food came to the table and my sides had been forgotten. I pointed it out to the waiter and he replied with "Oh, we are out of green beans. sorry. Do you want anything else?" I told him what I would have and he went to get it. While he was gone I got ready to eat my pork tenderloin which is served sliced and drizzled in a sauce. As I separated the slices I saw that the pork was RAW. Not just a little undercooked, it was cold, slimy, mushy RAW! The waiter came back with my sides and I pointed out that my pork was raw. He told me that he would get me another one and in my disgust I just told him I didn't want anything else; I would just eat my sides and some bread. As I expected, I saw the manager come out from the kitchen and head toward our table. On the way he stopped and chatted with some waitresses that were milling around in the back of the restaurant. About that time they all looked over at myself and my wife and snickered. He then continued to our table and stated: "I understand that you didn't like your pork." I told him that it wasn't that I didn't like it, but that it was RAW. He then told me that the pork was cooked medium and that medium was a little rare for some people's tastes. -As an aside; I KNOW meat. Growing up slaughtering our own animals every year and taking some food and meat science classes in college have left me with what many would consider a near expert understanding of protein. Back to the story... The manager then proceeded to tell me that the pork was cooked fine and safe to eat. If I didn't have such an extensive knowledge of what raw pork looks and feels like I might have trusted him and ate it. Not only were his actions unethical, they are DANGEROUS! Trichinosis is just one of the serious and potentially fatal diseases caused by eating undercooked pork and this supposed "Food Service Professional" was looking me straight in the eye and telling me that this meat was safe to eat. I am just glad that this happened to me and not someone that would have believed this idiot. What's even more, a couple of minutes later my wife asked me to look at her chicken. She had cut into the thicker side of her breast and what do you think I saw? IT WAS RAW ALSO! I flagged the waiter over and asked him to get the manager. When he arrived I held the plate up and said "Touch this and tell me that it isn't raw." He touched it and without saying a word turned and walked back to the kitchen. For the next ten minutes we sat thirsty and hungry in our booth while every waiter in the restaurant avoided us like the plague. I don't know if he was hoping we would just walk out or what, but I wasn't leaving without him knowing that I didn't expect to pay a dime. While we were sitting and waiting to see how this was going to be handled I was suddenly startled by a voice behind me. The manager said "you don't owe us anything so you are free to go" and before I could even turn my head to see him he had already spun around and was scurrying off toward the kitchen.

This is not the way to treat a customer. No matter what kind of quality control is in place, sometimes there will be problems with the food; what separates good restaurants from bad restaurants is how they handle the situation and the attitude they take with their customers.

If a customer tells you that their food is raw you do not in any circumstance tell them that they are wrong and that it is safe to eat. You also need to apologize to the customer and take reasonable measures to remedy the situation. This did not happen tonight and it is not acceptable.

My advise to anyone eating out: If you think there is a problem with your food, don't eat it. No matter what the waiter or manager tells you, it is not worth the risk. My experience tonight just goes to show that some establishments would rather lie to you and possibly put your life in jeopardy than to admit that they had made a mistake.
     
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Ytropious on 2010-11-21:
He is right though. I worked at Omaha Steaks for a while and the store manager was an elderly lady. She would always recommend not overcooking the pork, saying that trichinosis is not has widespread as it used to be. I'm sorry but it's the truth, look it up. Trich is RARE now. People always overcook pork to the point that it's a hockey puck. It's like a medium rare burger. It's not 100% safe, but the odds are in your favor that you can enjoy it without getting sick. I mean HOW did you order the pork anyway? You never mentioned. I can't blame him or the waiter for not wanting to come back, no one likes being yelled at. I hope you at least tipped the waiter! Also they DID remedy the situation, you ate free.
Anonymous on 2010-11-21:
It doesn't matter if it is "safe" or not. If you want it cooked more, it should be prepared the way YOU want to eat it. This entire story has me queasy. I am glad you didn't have to pay.
Anonymous on 2010-11-21:
I agree the OP should not have to take any chances. The health department should look in to that restaurants cooking practices.
biomajor on 2010-11-21:
trichinosis is rare, but pork also carries salmonella, just like chicken (and beef) and I wouldn't eat raw chicken or pork either.
ok4now on 2010-11-22:
This manager really dropped the ball. Upon your initial complaint he should have immediately removed the suspect pork & your wife's raw chicken. Then it should have been replaced with fresh food properly cooked to your liking. Then he acts like he did you a favor and says no charge? Plezzzze!! His unprofessional incompetent handling of this ruined your night & had the potential to make you sick. The reoccurring theme here with all of these complaints in different posts is Chain Restaurants. Poorly managed with the "I don't care" attitude. They have not earned your business and I would refuse to return. This is why I wrote off Applebee's.
Venice09 on 2010-11-22:
It is true that pork doesn't have to be as well done as it used to be, but it certainly shouldn't be cold and raw. I think this was poorly handled by the manager, and I don't blame you for being upset.
rockfishing on 2010-11-22:
With all the antibiotics they feed swine these days Triganosis is rare. Still, it sounds like you hit an Outback with incompetent management.
jktshff1 on 2010-11-22:
I think you have a better chance of contracting something from all the chemicals they are putting in our food.
momsey on 2010-11-22:
The manager definitely could have handled it better, but to be fair, you didn't give anyone a chance to make it right. The manager sounds like he was just defending the restaurant's cooking practices.

And, I know that people have different ideas of what 'raw' is.
Anonymous on 2010-11-22:
From a health standpoint trichinae are killed at 137°F but I still wouldn't endulge.
If I want my meat bloody I'll have a T-bone steak.
Anonymous on 2010-11-22:
The obvious item missing from the post is how did the OP ask for their food to be prepared. Because as we all know; rare, medium-rare, well-done, can differentiate between restaurants and customers alike. I always order mine "well-done...borderline burnt". They usually get the picture that even the slightest tint of pink will be rejected. But you have to let them know ahead of time, and not just assume they'll prepare the way you are used to.
Anonymous on 2010-11-22:
I have never been asked how I want my pork cooked nor chicken so you assume that it wouldn't come back raw unless someone simply didn't cook the meat properly.
Anonymous on 2010-11-22:
cevicherick> Indeed they rarely, if ever, ask how you want it cooked. That's why I voluntarily tell them when ordering. Just to make sure. Arguably, one shouldn't have to, but I do just to make sure my time isn't wasted.
Anonymous on 2010-11-22:
The only pork that I eat when dining out are ribs.
Ytropious on 2010-11-22:
But the thing is, even if they didn't ask how they wanted the pork done then it's a legitimate gripe for the manager. Maybe that IS how they cook their pork and to the OP it looked rare, but maybe it's just pink and how they normally cook it. If this is the case then educating the customer is not being rude or wrong. I guess we'll never know, I don't really eat pork or Outback.
Venice09 on 2010-11-22:
The OP described the pork as cold and raw. That is simply unacceptable. No one eats or serves pork that is cold and raw regardless of how it's ordered. Maybe the OP should have said he wanted the pork *cooked*.

The fact that the chicken was served in the same condition gives a lot of credibility to this complaint.

I just voted this review helpful because it never occurred to me that when ordering pork you had to specify that you didn't want it cold and raw.
mbcoon on 2010-11-24:
To be clear: you couldn't have gotten pork any rarer at the butcher shop. And for the comment about getting a free meal, I don't know where you live but here in Texas a few bites of mashed potatoes and some broccoli are definitely not considered a meal.
moondawg on 2010-12-21:
Evidently this manager was a tard! As with most of the "fly by night" managers they have
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Terrible Steak, Poor Customer Service
Posted by on
SURPRISE, ARIZONA -- On 4-23-09 at approximately 4PM, my wife and I entered the Outback Steakhouse in Surprise, Az. The place was almost empty and we didn't have any wait for a table. The server came quickly and we put in our order of a Blooming Onion and ordered our steaks. I ordered a 20oz Melbourn at $24.00 and my wife ordered prime rib. When the meals arrived and were placed, I told the server that she gave my steak to my wife and I didn't think that what she placed in front of me was prime rib. The server stated "no, you have the Melbourn and she has the "RIBEYE". My wife said "I didn't order a ribeye, I ordered PRIME RIB". The server said "No, that is the ribeye that you ordered". I asked why my steak didn't look like the photo in the menu, as that is why I ordered it. The photo showed a very thick cut and what I had placed in front of me was a 1/2 inch piece of gray meat. She informed us that the cuts are not represented by any photos in the menu. She told us we got what we ordered. Both cuts were extremely poorly done, tough, and grisley and lacked taste. We were charged over $61.00 for that meal, and would have gladly paid it, if it was what we ordered. We felt that it had to be the worst meal we had ever eaten.

A few day later, I emailed the Manager of the Outback in Surprise, Az about our concerns and displeasure with our dinner. I received an email from [snip], Managing Partner, asking permission to speak to me direct over the phone. She called me the next evening and stated she was sorry to hear about how my experience was in her restaurant as she was on duty that evening and usually meets with all of the patrons. She asked what was wrong with the meal and I started to explain the problem and she basically informed me that I got what I ordered, that my wife and I couldn't read their menu and they didn't do anything wrong. It was OUR fault for going into Outback. She didn't have the capacity to understand my outrage in being treated by her as some kind of fool. What did I expect, a free meal?

That I was going to complain and force Outback to refund my meal? I never had any intent to demand anything from Outback, that's why we paid our bill and left. Now, however, after being dressed down by Ms Thompson, a Managing Partner, I will go to great lengths to inform anyone who will listen about the customer service that Outback is delivering to their patrons. She offered to "send you something in the mail", as if I was a deadbeat patron who sponges off these chains for a free meal.

She should be in management, as this is probably a step up from dishwasher. Her customer service skills are inadequate at best and I hope the Corporate Office is proud of their managerial staff nationwide in general, and Ms Thompson in particular. After reading other blogs about Outback, I can see that they suffer nationwide with poorly trained managers and servers, and are causing patrons to never eat their again.
     
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Anonymous on 2009-05-09:
What exactly do you want from them.?
Anonymous on 2009-05-09:
I'm not a fan of outbacks steaks, they are tough and grisly. Perhaps next time you should go to black angus or Texas roadhouse.
Ben There on 2009-05-09:
I had a very similar experience at an Outback in another state last week. The server was argumentative, did not know anything about wines and the filet was 1/2 inch thick at best. The manager was much better than the one you explained. Outback would never be my first choice for steaks, and I prefer to spend more money for a place like Ruth's Chris where the service is in a much different class. I find that proper steak houses like RC hire professional wait staff, and Outback hires more the college student crowd you would find at Chili's or Applebees.
Anonymous on 2009-05-09:
I would drop 100 bucks on a steak, if I had that kind of money to burn.
BokiBean on 2009-05-09:
I couldn't agree more. The Outback here has steadily gone downhill and now its just unacceptable. Last time I went my brother took 6 of us, and nobody got a good meal...not even 1 of us!
Anonymous on 2009-05-09:
Texas Roadhouse is so much better. They have the yummy rolls with the cinnamon butter. And the staff dances to country music. What could be better than that?
Soaring Consumer on 2009-05-09:
Now this is appalling. They provide the wrong meal and instead of admitting their error, they claim you are stupid. If I was in your situation I'd have a few choice words for those people...

Based on your experience and the experience of others, I will definitely avoid this chain in the future. Voted helpful.

I miss Sam Seltzer's Steakhouse...
BokiBean on 2009-05-09:
Ruth Chris is the bomb...
Anonymous on 2009-05-09:
For those who can afford it boki.
Anonymous on 2009-05-09:
Maybe my sugar daddy will take me to Ruth Chris.

Still accepting applications for a new man BTW
Anonymous on 2009-05-09:
They have a Ruth Chris not to far from me near the Biltmore.
Ben There on 2009-05-09:
I saw an Outback Steakhouse near the Olympic Stadium last time I was in Sydney. I asked my Aussie freinds if they had ever eaten there and they said it was for international tourist who actually think Outback is an Australian chain serving Australian food. Nothing says down under like quesadillas.
Ben There on 2009-05-09:
I still owe John a trip to Ruth's Chris.
Anonymous on 2009-05-09:
John, has been waiting very patently Ben.
Anonymous on 2009-05-09:
and I've been waiting patiently! ::: foot tapping ::: lol
Anonymous on 2009-05-09:
..foot tapping..John, just get over here already. I promise to make you a steak you won't forget (it's that goooooood)
Nicely seasoned Ribeye sound good to you?

Anonymous on 2009-05-09:
Sounds good to me! May I please bring Ben?
Anonymous on 2009-05-09:
Yep. Baked potato and corn on the cob on the side..mebbe some homemade cornbread, too..
Anonymous on 2009-05-09:
Ben? You want to go? We should bring Wally too. He's had my back a few times on the Ruth Chris posts. ;)
Ben There on 2009-05-09:
I am in:) What should I bring?
Anonymous on 2009-05-09:
Ben, I suggest a nice Pinot Noir, or baked potato toppings....it's your call.

Anonymous on 2009-05-09:
I'm game.
Anonymous on 2009-05-09:
I can bring the Pinot... just got back from Oregon wine country.... :)

Uh oh... we've diverted the thread....
Anonymous on 2009-05-09:
Wally, please bring dessert. Something with strawberries would be nice ...

MRM on 2009-05-09:
Uh oh spaghettio

Uh oh you better get Maaco
Anonymous on 2009-05-09:
Strawberry shortcake sounds good, I’ll bring that:)
Anonymous on 2009-05-09:
Don't forget the whipped cream! Fresh only. No cool whip or that stuff in the can!
Anonymous on 2009-05-09:
Real whipped cream is the only way to go...
Anonymous on 2009-05-09:
Miss Marple + 2 straight men + 1 gay man + whipped cream. Damn Miss M! You know how to party!
Anonymous on 2009-05-09:
Hmmmm..interesting inside info you have there, little..

But yeah, I do know how to party!

What are you bringing?
Ben There on 2009-05-09:
Let's break out the booze and have a ball
Anonymous on 2009-05-09:
Ben, you talked me into it. Please bring lots of rum.



Anonymous on 2009-05-09:
Dang, will I get a party that's all mens, except for me?That's alright.

Anonymous on 2009-05-09:
I take that back...c'mon over Littleyaya..

Anonymous on 2009-05-09:
OK....I'll bring Twister!
msnanny on 2009-05-10:
It's funny that this review should be posted now. I took my daughter out for a steak dinner at our local Outback this past Friday (celebrating that she had just made Presidents List, yea!!!) and our food and service was amazing.
Curtis Sargent on 2013-07-04:
I literally just went to Outback today, and now I'm never going their again. After ordering the Bloomin' Onion, which looked great in the picture, we were treated to some horrible concoction that tasted extremely foul. The onion on more than half of it was burned, and the pieces had been fried together, it looked more like a tangled mess of just horribleness. Had it not been for extreme amounts of ranch, I don't think I could have eaten the couple pieces I had.
Afterward, when given our "meals" (which were about 20 dollar orders) we were given two measly looking meals. My girlfriend had ordered salmon and "Aussie fries", and I had ordered a 9 ounce steak with regular fries. When our food arrived, we both had the same kind of fries, and after waiting a lifetime for our server to come back, she explained that what we both had were "Aussie" fries, and that to get the real Aussie fries it would cost us a couple more dollars. We agreed, since she really wanted them, however when we got them (by a nice guy who kept apologizing about it) there was less than half the amount of fries that she had before. There couldn't have been more than 10 fries on her plate, and a tiny piece of salmon, for almost 20 dollars.
When we decided to go, as the food wasn't that great, our waitress brought me another glass of my drink, and halfway through me asking for a to-go box, she kind of waved her hand and went to talk to what seemed like a friend, who had just entered the building.

All in all, the service was terrible, the food was atrocious, and the pricing for both these things were unbelievable. I've been to a dennys with better class, customer service, and food than this place. Whatever you do, don't go to outback.
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StarStarStarEmpty StarEmpty Star
Food Not Prepared to Customer Satisfaction
Posted by on
Rating: 3/51
KEY WEST, FLORIDA -- First of all the wait staff was great, my wife and I ordered steaks which we both like well done (on the menu well done is described as no pink showing). Our meal came out in no time well seasoned but when we check to see if it was cooked all the way through we both had a medium well cooked steak, no problem we call our wait staff over and explained she agreed and remember how we ordered our steaks. About 15 minuets later the manager brings our steaks to our table both steaks are cooked about the same almost looking like car tires and wanted used to check it to see if that was cooked enough, with just short of a smirk on his face. It's sad because, we eat at Outback everywhere and this is the only Outback that we have had problems with we live here in Key West, this manager just think steaks should be cooked to his liking not the customer. We'll still keep going to Outback but not in Key West.
     
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I Will Never Eat at Outback Steakhouse Again
Posted by on
Rating: 1/51
MEMPHIS, TENNESSEE -- I went to Outback Steakhouse on union ave. on August 24,2013 around 3:00pm my mom is a pastor so as I our church members told us about the Restaurant so we gave it a try. My mom called a day ahead to make sure they could accommodate a large party they said yes but that was totally not true. We had to move several times in the Restaurant the first waitress took so long with our drinks and when she finally got them they were watered down not good at all then we had to move to another table and this young lady was OK but the same issue came up took 45 minutes to bring our bread and took and hour to bring the food some had meat on the plates with no veggies like I had wigs and ribs the wings were hard but the ribs were OK after they finally got our veggies on the plates our meat was cold or eaten up I will never send anyone to Outback the worst time ever don't come especially if you have a large party they will not enjoy themselves
     
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cmthru on 2013-08-26:
I would have complained to the manager.
ok4now on 2013-08-27:
If you were expecting good food and service don't go to a chain joint restaurant.
Jessgodservent on 2013-08-27:
We spoke to three different mangers and it didn't resolve anything
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Hair in Salad
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- Tampa (Henderson Street). Dec. 27 found hair in salad, and Manager saw it and comped $9.99 of $78 total bill. When my family was not with me I called and told him I was surprised he did not comp entire bill. I could have loudly complained as the restaurant was at full capacity, but opted to keep it low-key. He credited another $21 to my Visa but I feel the entire $78 should have been comped. Also, my guests were hesitant eating their own salads, and the one that ordered a Cobb Salad didn't even finish half of it as she lost her appetite! While Manager said this compensation was standard in the industry, I immediately found examples online where other Outback Managers comped the entire meals for hair in a sandwich and also a salad -- and their total bills exceeded $100. Comments or Feedback -- is this acceptable?
     
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MDSasquatch on 2013-01-03:
$31 - per hair - per salad seems to be a fair compensation; but here's the deal... the manager has probably lost a customer for an insignificant amount of $$$. I had a very bad steak at Longhorn not too long ago and was forced to send it back to the kitchen, the replacement was a horrendous mass of gristle. I took a photo of the mess and sent it to the entire executive staff at Darden (The parent company for Longhorn) and I got a personal phone call from the VP and a $100 gift card. I used the card to take my family back to Longhorn Steakhouse and had a wonderful experience the second time around. I have since gone back at least a dozen times. Morale of the story -- a customer will go where they feel wanted, and Outback doesn't seem to be this kind of place. Try Longhorn TTC
clutzycook on 2013-01-03:
I'm afraid I have to disagree with you. They comped the salad in question, and that was the right thing to do. But unless there was hair in more than one meal, the rest of the bill should have stood as is.

As for the examples you found, what were the circumstances? Was it just a hair in a sandwich or were there other factors involved (eg, poor service to begin with)?
Anna Molly on 2013-01-03:
Interestingly worded complaint. Were there other items ordered and consumed that were not salads?
Anonymous on 2013-01-03:
If you ate the entire meal (and it sounds like all but one of you did), then why should you be comped the entire bill? Yes finding a hair in ONE salad is unacceptable but obviously it didn't ruin the entire meal if you were still able to do it. Management uses their own discretion when handling these situations. Just because a patron at another restaurant had their entire meal comped, doesn't mean you will be given the same treatment. Also, if the managers resolution wasn't good enough, the time to resolve it to your satisfaction was then and there. Not after the fact.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor service and food quality
Posted by on
Rating: 1/51
SUWANEE, GEORGIA -- Went to Outback for a steak dinner. When we were seated we were looking for a nice meal. The service was slow. It appeared that our table was not on anyone's list so we had to wait. My wife ordered the prime rib and I ordered the rib eye. Both were to be done 'medium'.

After a long wait for our salad our meat arrived. Her rib was 'rare'. The waiter said they would but it back on the grill to cook it some more. The best way to ruin a prime rib is to grill it. The meat was black and tasted burnt. My rib eye was tough and tasteless. They replaced it but the replacement was just as bad.

All in all the service was slow and the food was not to our liking. We would not be going back for a long time.

They must have reduced the quality of the meat they are serving.
     
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trmn8r on 2012-09-05:
I won't EVER be going back to an Outback, unless my memory gets erased.

Bad service and poorly prepared food I also experienced. Replacing food and comping bills shouldn't have to be done as often as it is there. It wasn't worth the headache for me.
wjk898 on 2012-09-24:
What Outback calls "steak" is a 2 inch thick chunk of stewing beef that is tough and flavorless. It doesn't even look like a steak. Horrible food. Basically, a trough.
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StarStarEmpty StarEmpty StarEmpty Star
COMPLAINT
Posted by on
Rating: 2/51
DANVILLE, VIRGINIA -- Myself, my wife and two little girls were at the Danville VA Outback store on Sunday August 5, sitting at the last booth closest to the BAR and the Kitchen entrance. Our Server was Kathy, who we thought was wonderful, we also had the not so happy experience with the Bar Keep on duty Laura. She complained the entire time we were there and right before we left after we had admired our server take care of almost every table in the lounge area, even the ones that she wasn't even getting a tip from, She belittle Kathy in front of the entire Lounge customers, and I will have to say my family and I made a choice before we left that if she is ever at the bar when we come back we will not sit in that area. I really hate to complain but seeing Kathy handle the embarrassing moment like it was nothing I could still tell she was hurt and didn't want anyone to know....
     
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Anna Molly on 2012-08-06:
Great review, and glad to know you didn't ban the entire restaurant chain because of ONE employee's actions. Next time you go, you might want to make the manager aware (in person) of Laura's behavior, and how it affected your experience there last time.
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