Outback Steakhouse - Page 2

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1.9 out of 5, based on 18 ratings and
84 reviews & complaints.

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Poor service and food quality
Posted by on
Rating: 1/51
SUWANEE, GEORGIA -- Went to Outback for a steak dinner. When we were seated we were looking for a nice meal. The service was slow. It appeared that our table was not on anyone's list so we had to wait. My wife ordered the prime rib and I ordered the rib eye. Both were to be done 'medium'.

After a long wait for our salad our meat arrived. Her rib was 'rare'. The waiter said they would but it back on the grill to cook it some more. The best way to ruin a prime rib is to grill it. The meat was black and tasted burnt. My rib eye was tough and tasteless. They replaced it but the replacement was just as bad.

All in all the service was slow and the food was not to our liking. We would not be going back for a long time.

They must have reduced the quality of the meat they are serving.
     
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trmn8r on 09/05/2012:
I won't EVER be going back to an Outback, unless my memory gets erased.

Bad service and poorly prepared food I also experienced. Replacing food and comping bills shouldn't have to be done as often as it is there. It wasn't worth the headache for me.
wjk898 on 09/24/2012:
What Outback calls "steak" is a 2 inch thick chunk of stewing beef that is tough and flavorless. It doesn't even look like a steak. Horrible food. Basically, a trough.
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COMPLAINT
Posted by on
Rating: 2/51
DANVILLE, VIRGINIA -- Myself, my wife and two little girls were at the Danville VA Outback store on Sunday August 5, sitting at the last booth closest to the BAR and the Kitchen entrance. Our Server was Kathy, who we thought was wonderful, we also had the not so happy experience with the Bar Keep on duty Laura. She complained the entire time we were there and right before we left after we had admired our server take care of almost every table in the lounge area, even the ones that she wasn't even getting a tip from, She belittle Kathy in front of the entire Lounge customers, and I will have to say my family and I made a choice before we left that if she is ever at the bar when we come back we will not sit in that area. I really hate to complain but seeing Kathy handle the embarrassing moment like it was nothing I could still tell she was hurt and didn't want anyone to know....
     
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Anna Molly on 08/06/2012:
Great review, and glad to know you didn't ban the entire restaurant chain because of ONE employee's actions. Next time you go, you might want to make the manager aware (in person) of Laura's behavior, and how it affected your experience there last time.
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This Chain Restaurant Got It Right
Posted by on
Rating: 5/51
I'm on a real losing streak with chain restaurants. Olive Garden which used to be good now serves half the portion size. Applebee's can't seem to get anything right with bad food and kids working there expecting a BIG tip for lousy service. Decided to give Outback a try.

Went on a Thursday night and was promptly seated in a booth. For an appetizer my wife ordered the French Onion soup. I ordered the Clam Chowder. Both were served hot an excellent. My wife ordered a full rack of the baby back ribs. They were moist and falling off the bone. I ordered the filet with a lobster tail. The filet was cooked to perfection and the tail was done just right. Finally a chain joint got it right. The check came to $55.00 and the waitress was tipped 25%. An enjoyable dining experience, we will return.
     
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trmn8r on 05/14/2012:
Good luck. I had some stinker experiences at Outback and threw them into the trash heap with the others that you mentioned, after being initially impressed.
Anonymous on 05/14/2012:
Glad to hear you had a nice meal at Outback.
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Too Salty Horrible Food
Posted by on
Rating: 1/51
SPOKANE, WASHINGTON -- Took my mom to dinner for her bday ordered steak and lobster it was so salty we complained and they brought us new ones that were almost as bad. My daughter order the pasta and she's easy to please. I asked her why she isn't eating her dinner and I tasted it.

I've had frozen dinners that are better by far they said its their new way of seasoning and offered us an online survey for a free blooming onion.

I spent $90 bucks and it totally sucked.

We will go to Texas roadhouse and Red Robin. Good every time.

I'm amazed their still in business.
     
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madconsumer on 04/14/2012:
there are some chefs that do not taste the food they prepare. worse is when a dish is returned, they do not taste it either.

very helpful review!
trmn8r on 04/14/2012:
The problem is very simple.

Outback touts itself as a "full-flavored steakhouse", and when you ask what that means, you are told they season the cr** out of everything.

I think what this really means is that their food stinks so badly that they mask it so much all you can taste is spices. "What do you think about dat dare New Yorker, Clem?" "By Joe, dat dare is da best darn slab of beefe I had forever!"

When you ask for no spices, the meat is totally bland. In this case, they simply gave you the same thing twice, which is what I came to expect at OB. Texs RH had horrible immature servers. RR banned me. I eat at home now.
jktshff1 on 04/14/2012:
A chef that does not taste the food is a cook, unworthy of the title chef.
trmn8r on 04/14/2012:
I would not expect to find a chef at Outback, TRH, etc. They call whoever is in the kitchen at Red Lobster a "grillmaster". Yeah, OK, whatever!
Anonymous on 04/14/2012:
This is why I am picky about where I eat. I HATE salty food and it seems like so many places are heavy handed with the salt shaker. I avoid Outback for this very reason. Good review.
Starlord on 04/14/2012:
I agree with jkt. Some people feel Gordon Ramsay is wrong when he climbs the frame of chefs, either on Hell's Kitchen or Kitchen Nightmares, but when someone is paying good money for their food, they deserve that the food be edible, at least. Something that should be in every in every kitchen is a container filled with teaspoons. Food needs to be tasted to assure it is worthy of what they charge for it.
oldisgood on 04/15/2012:
I ate at Outback just once. My opinion - overpriced, flavorless steaks, not worth my time.
Nohandle on 04/15/2012:
Years ago at Outback I would order the thick center cut pork chops with a small side of baked beans and spiced apples. They were delicious but it's my understanding they aren't even on the menu anymore. Most of the restaurants now have entirely too much sodium for my taste.
trmn8r on 04/15/2012:
Flavorless? That is interesting. I found them so loaded with spices that I couldn't taste the meat at all. And the managers were proud of their "full flavor" mantra. They can be proud - I eat elsewhere.
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Horrible Service
Posted by on
Rating: 1/51
NEW BERN, NORTH CAROLINA -- My wife and I went to New Bern location of Outback on February, 28 2012. It was Tuesday, around 7:45, and the restaurant was completely empty. The Hostess sat us right next to a loud party celebrating a birthday. They were using foul language and were quite loud. We waited for 10-15 minutes before our server finally arrived to get our drink orders. Like I said before, the place was empty. There were a handful of people at the bar, our table, and the party next to us. That was it. It should not have taken that long to get a drink order in. We ordered a Blooming Onion that came out burnt and we could not eat. Both of our baked potatoes were cold. We only received on refill during the entire meal. Even after we were done eating it took 15-20 minutes before the check arrived. There was no excuse for the horrible service by our waitress. We even contacted Outback about our experience. It has been one week, and no response. We will never eat there again.
     
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Skye on 03/07/2012:
Was the manager available that night for you to speak to?
trmn8r on 03/07/2012:
I've spoken with a few managers at Outback. The last offered me compensation, and I told her I wouldn't be returning. And there the lesson ends.
oldisgood on 03/07/2012:
#1 If you don't like where the Hostess is going to seat you, speak up. I once was going to be seated by the kitchen door. I said, "I will wait for the next available table." I was immediately seated elsewhere. Another time, it was being seated by the entrance to the bathroom. I spoke up and was seated elsewhere.
#2 When the food is bad, speak up immediately. I finally learned at my old age that my money is what the restaurant wants, so apeak up. I used to just grin and bear it until I got a steak I couldn't even cut, let alone eat. I finally got up the courage to say something, they brought me another one and I could cut it with a fork. Another time we were seated in an almost empty restaurant and after 10 minutes and no one even acknowledging us we got up and left. The Hostess at the counter asked how our meal was and we said we didn't know because no one ever came to the table and just walked out the door.

You pay good money for your meal - speak up
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The Manager Needs To Be Evaluated.
Posted by on
Rating: 2/51
HOUMA, LOUISIANA -- My wine came in a dirty wine server. When I showed the server, she took the wine server, but left the contaminated wine. My soup was served cold. It had never been heated. It came straight from the refrigerator. She took it. When it came back, the cheese would not even melt. I refused to eat it. When my entree came, the lettuce wedge was discolored-- like it had been cut days go and turned brown on the top. We are very good Outback customers. We eat at Outback at least 3 times a month. This was shocking!!! We love Outback Steakhouse. Please check the Houma one out. Th waitress only serves what the kitchen puts out. All of this should be monitored by the manager. The Outbacks we frequent are in Texas usually. We visit the Houma one once in a while. We will go back to the Houma one again after a few months. I surely hope you can help.
     
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trmn8r on 02/04/2012:
In my experience, some locations of chain restaurants may be run much more poorly than others. Too many times I've given a location a second chance, and I regretted going back. I hope this works out for you.
ok4now on 02/05/2012:
This is the chance you take with any chain restaurant. If you eat there 3 times a month you must be satisfied. Any restaurant can have a bad night. With the prices that they charge I would ask for the manager. You are a regular customer and deserve to be compensated.
Dynamo011 on 02/05/2012:
Agreed. When you eat at a restaurant frequently, I try to keep in perspective that you'll have a bad meal every once in a while. That said, it doesn't mean I give them my hard earned money if I'm not satisfied. I would definitely take that one up with someone.
CowboyFan on 02/06/2012:
The person I would try to speak with is the chef overseeing the region in which this outback is located. I would assume that corporate management has a chef who visits the restaurants to make sure they are preparing and serving food according to the corporate formula. That is the person that I would complain to about the food, because that person could make the manager comply with the corporate policies.

An acquitance of mine is an executive chef with Ruth Chris Steak House. He cooks in one restaurant, but oversees the entire district, going to other Ruth Chris restaurants to check on their food costs and whether they are preparing their food items in accordance with corporate policies and standards.
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Why Was I The Last To Be Served
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ELLICOTT CITY, MARYLAND -- Went to dinner after working - a treat for me. Waited and got a table, finally ordered food - onion, salad & steak. Waited got my onion. Waited for salad - two different tables - one in front of me and across from me got their salad and I was still waiting. Problem was they had gotten there 10 to 20 minutes after me. Ate my salad waited for my steak - again the other two tables got their food. Asked for the manager - finally my steak came - cool. The manager sais she would try to find out why the other tables were served before me. At that time just took the steak home, paid my bill and waited for the manager. I went to the front and asked to apeak with the manager. She finally came out and said that if I was in a rush I had tell them. I was not in a rush, I just wanted to know why I had to wait for other tables. They got their food and I finally got cool food. Why?
     
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Anonymous on 01/17/2012:
And what did the manager say?
lexophiliac on 01/17/2012:
Your order may have taken longer to cook, depending on the cut of meat and how you wanted it prepared and what the other tables ordered. My dining companion at a Longhorn BBQ was told his steak would take approximately 45 minutes to cook to order, prompting him to opt for something different, as my entree choice would only take 20.
ticia232 on 01/17/2012:
How did you order the steak cooked? Well done steaks take longer than medium rare. Even if the steak looked well done, it could what is called black and red (burnt on the outside, raw on the inside.)
ok4now on 01/18/2012:
You're eating at a chain restaurant not Morton's. This is not a criticism, I eat at Outback also. The problem with all of these chain joints is it's hit or miss. Some are better than others. The worst offender for consistently bad food and service from my experience has been Applebee's. After an hour we still didn't have our food. The manager refused to come to our table. The waitress apologized and said "They're clowning around in the kitchen and won't give me my food." We walked out. They lost a customer.

Outback is one of the better chain restaurants. You had a bad experience. Try another location next time.
Anonymous on 01/18/2012:
I believe Morton's is a chain also.
ok4now on 01/18/2012:
True but their level of service and food quality is far above Outback. They are well managed and give the customer a true dining experience.
momsey on 01/18/2012:
They also cost about 4 times as much.
Anonymous on 01/18/2012:
yeah I'd expect excellent service if I was shelling out $100 for a steak.
ok4now on 01/18/2012:
I didn't say Morton's was worth the money, only that they have good food and offer great customer service. If you have the bucks to spend this is the place to go. I'm looking for value and good food. Outback offers this but they are not consistent like other chain joints. I have had good luck with them an will return.
MDSasquatch on 01/18/2012:
If you want a good steak in the area, go to Longhorn Steakhouse; is is on Snowden River Parkway just off 175; I have NEVER had bad food or bad service there.
I love my son on 01/18/2012:
Maybe the other tables asked to be served faster..Most time I go out to eat if there is a salad or appetizer being served they hold off on making food so that you can enjoy each course. Next time tell them you like to have food come out faster ...I also agree that it does depend on what you ordered and how you had it cooked..
Starlord on 01/18/2012:
We live in western Washington (snowed in right now)and are bombarded by TV ads for Longhorn. The only problem is, according to the chain's website, the closest Longhorn to us is in KANSAS! The ads look great, but why in the world are they playing in a state half a country away?
lexophiliac on 01/18/2012:
We have a couple Longhorn BBQ restaurants here in Washington Star, which are not to be confused with Longhorn Steakhouse. (Took me awhile to untangle the knot and acknowledge the difference).
Churro on 01/18/2012:
You're not missing much Lexo. It's a lot like Outback. Mediocre quality beef served up to people who can't tell the difference in a spiffy plastic corporate atmosphere.
CowboyFan on 01/18/2012:
Was the server the same person? I notice that some servers are slower, or they have big tables to serve which take a lot of their time, which means the length of time to get the order into the kitchen and the food back out to the customer take longer. I hate it when I give my order, then the server immediately goes over to a big table which takes 10 minutes getting their order together, all the time during which my order is sitting in the server's tablet.

Perhaps the waiter at the other time only had a few tables, so that the server could get the order right into the kitchen, and wait for the food to come out.
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A Thank You
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WAYNESBORO, VIRGINIA -- I recently complained to Outback Steak House in Waynesboro, Va about a prime rib cut that was tough and undercooked and then the second cut was overcooked and tough. Nice staff just a bad cut of meat. Time did not allow me to order a different item as I had ordered 2x and my table of 8 had finished eating. Just want all to know after I wrote my email to Customer service at Outback I had a telephone call from the manager of the local restaurant. He talked about my experience and was more than willing to make a good experience into a bad one. I will receive a gift card and this time I will order the rib-eye steak. Yes, businesses do listen. I have high regards for Outback and know the manager will listen if service is not good. Thank you John.
     
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Kris10 on 12/30/2011:
I'm glad you got some resolution to this! Thanks for coming back and letting us know!
Bill on 12/30/2011:
I think you meant to say -- "A bad experience into a good one"

Thanks for the review. The outback near me is always good and the food is consistent.
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Was It Really Prime Rib?
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WAYNESBORO, VIRGINIA -- I ordered 8 oz prime rib-medium rare-bloody and very tough. Sent back and the next cut was overcooked (humped in the middle-looked like it had been put in the microwave and tougher than the first cut-they assured me it was a different cut). Manager came and was very nice and even said it did not even look like prime rib. This meal was a Christmas gift and I did not get to eat as the other 8 were finished and had places to go as I did to and I did not have time to wait for another food item to be prepared. The meal was taken off the tab but the point is I did not get to eat and my gift was over. I wrote Outback but people tell me it does no good--they usually do not respond. We will see.
     
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trmn8r on 12/27/2011:
They may write back to you, apologize, and even give you a coupon to return for a third miserable experience.

But you have to ask yourself, is it worth it to take that chance after those two nasty cuts of beef you were served?

I wrote off Outback a few years ago. I go out less often and pay more now, and always have a good meal.
Ocarina of Time 3DS on 12/27/2011:
It has been only been two days an it is a busy time. Give them more than two days to respond. Most likely they were not working behind the scenes.
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Poor Food Quality
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CHATTANOOGA, TENNESSEE -- We moved up from Florida which is where Outback started so we know what the quality should be.
The Outback in Chattanooga always serves poor quality in their food. we said at our last visit we would never go back again, and what did we do go back only to find the food terrible.

How can the name "Outback" be so different from Florida to Tennessee? The food is always overcooked or undercooked, burnt and tatse like it is left over and reheated. I assure you we will never go back to Chattanooga Outback again.

Someone from corporate should take the time to visit this location and see why it is managed so poorly.
     
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trmn8r on 11/19/2011:
The food quality stinks in Pennsylvania too. I think there is a pattern.
Kris10 on 11/21/2011:
Trm, could you clarify which location? Because the one I go to on occasion is just fine The one on Union Deposit Road Harrisburg, PA.
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