DANVILLE, VIRGINIA -- Myself, my wife and two little girls were at the Danville VA Outback store on Sunday August 5, sitting at the last booth closest to the BAR and the Kitchen entrance. Our Server was **, who we thought was wonderful, we also had the not so happy experience with the Bar Keep on duty **. She complained the entire time we were there and right before we left after we had admired our server take care of almost every table in the lounge area, even the ones that she wasn't even getting a tip from, she belittle ** in front of the entire Lounge customers.
And I will have to say my family and I made a choice before we left that if she is ever at the bar when we come back we will not sit in that area. I really hate to complain but seeing ** handle the embarrassing moment like it was nothing I could still tell she was hurt and didn't want anyone to know....
I'm on a real losing streak with chain restaurants. Olive Garden which used to be good now serves half the portion size. Applebee's can't seem to get anything right with bad food and kids working there expecting a BIG tip for lousy service. Decided to give Outback a try.
Went on a Thursday night and was promptly seated in a booth. For an appetizer my wife ordered the French Onion soup. I ordered the Clam Chowder. Both were served hot and excellent. My wife ordered a full rack of the baby back ribs. They were moist and falling off the bone. I ordered the filet with a lobster tail. The filet was cooked to perfection and the tail was done just right. Finally a chain joint got it right. The check came to $55.00 and the waitress was tipped 25%. An enjoyable dining experience, we will return.
SPOKANE, WASHINGTON -- Took my mom to dinner for her bday. Ordered steak and lobster. It was so salty we complained and they brought us new ones that were almost as bad. My daughter order the pasta and she's easy to please. I asked her why she isn't eating her dinner and I tasted it. I've had frozen dinners that are better by far. They said it's their new way of seasoning and offered us an online survey for a free blooming onion. I spent $90 bucks and it totally sucked. We will go to Texas roadhouse and Red Robin. Good every time. I'm amazed they're still in business.
NEW BERN, NORTH CAROLINA -- My wife and I went to New Bern location of Outback on February, 28 2012. It was Tuesday, around 7:45, and the restaurant was completely empty. The Hostess sat us right next to a loud party celebrating a birthday. They were using foul language and were quite loud. We waited for 10-15 minutes before our server finally arrived to get our drink orders. Like I said before, the place was empty. There were a handful of people at the bar, our table, and the party next to us. That was it.
It should not have taken that long to get a drink order in. We ordered a Blooming Onion that came out burnt and we could not eat. Both of our baked potatoes were cold. We only received one refill during the entire meal. Even after we were done eating it took 15-20 minutes before the check arrived. There was no excuse for the horrible service by our waitress. We even contacted Outback about our experience. It has been one week, and no response. We will never eat there again.
HOUMA, LOUISIANA -- My wine came in a dirty wine server. When I showed the server, she took the wine server, but left the contaminated wine. My soup was served cold. It had never been heated. It came straight from the refrigerator. She took it. When it came back, the cheese would not even melt. I refused to eat it. When my entree came, the lettuce wedge was discolored-- like it had been cut days ago and turned brown on the top.
We are very good Outback customers. We eat at Outback at least 3 times a month. This was shocking!!! We love Outback Steakhouse. Please check the Houma one out. The waitress only serves what the kitchen puts out. All of this should be monitored by the manager. The Outbacks we frequent are in Texas usually. We visit the Houma one once in a while. We will go back to the Houma one again after a few months. I surely hope you can help.
ELLICOTT CITY, MARYLAND -- Went to dinner after working - a treat for me. Waited and got a table, finally ordered food - onion, salad & steak. Waited got my onion. Waited for salad - two different tables - one in front of me and across from me got their salad and I was still waiting. Problem was they had gotten there 10 to 20 minutes after me. Ate my salad waited for my steak - again the other two tables got their food. Asked for the manager - finally my steak came - cool. The manager says she would try to find out why the other tables were served before me.
At that time just took the steak home, paid my bill and waited for the manager. I went to the front and asked to speak with the manager. She finally came out and said that if I was in a rush I had tell them. I was not in a rush, I just wanted to know why I had to wait for other tables. They got their food and I finally got cool food. Why?
WEBSTER, TEXAS -- I was hired at the Outback located at 481 W. Bay Area Blvd. Webster, TX 77598. I was told to dye my hair because my roots were showing. I said that it was not a problem and that I would have it done immediately. This was on a Monday. I was told to come back on Wednesday at 3 pm to take a test over the menu. I studied and I was prepared. My brother was in town from Indianapolis, so I sent him on a fishing trip for the day since I had this test. An hour before the test I received a text message from the Outback trainer. She was TEXTING, how unprofessional, to "remind me" that my test was Thursday at 3pm.
She sent me a text message saying that was the date all along. I called her because this was incorrect, and if she needed to change the date at least she could have called and told me what happened. She then explained that she was busy and had other plans. How was this my fault? Then, she was irritated at me. I could hear it with her attitude and the tone of her voice. She set the date. I wrote it down when she told me. When I went in the following day to take the test she escorted me to a booth where I could take the test.
Then, she told me again that ** the manager said I needed to dye my hair. I stated that I had just dyed it. I pulled my hair to show her the roots under the light. I started to take the test. I was almost done when ** the manager came out and said that I needed to dye my hair. I was confused so I asked why.
He spoke to me in a tone that I did not care for. He said that my hair was too pink and that no one has the color of red I had in my hair. It had to be natural. I then asked if he wanted it more brown. I was trying to find out if I could still have red hair. He grabbed the test out of my hands, and continued to yell at me. He taunted me saying that, "You didn't even have the job 3 days and you're fired." He was smiling about it. He enjoyed humiliating me. I could tell that everyone there was scared of him.
The bartender that was there hid behind the computer and gave me the I'm sorry look. I was only trying to understand what color was acceptable. He talked to me in a manner that was simply unacceptable. I really needed the job, but I could never work for a person like that.
SAN DIEGO, CALIFORNIA -- Glazed Pork loin served less than 1 inch in width. Pork loins are at least 2 to 3 inches in width. When I am not dining out, I am cooking in my kitchen. Pork loin is a favorite of mine. Even in the picture in the Outback menu the pork loin is 3 to 4 inches in width. Seriously, what I received were cubes less than the size of a quarter. How embarrassing! The server actually brought it out.
The cook should have said the store was out of Pork loin instead of creating some pork chop substitute. The server should have rejected the plate. The manager should have agreed the plate was incorrect instead of lying about the size of a pork loin cut. Our meal was $100 and consisted of the glazed pork loin plate, the filet and shrimp plate, the fettucini and shrimp, the salmon plate, plus wine and salads. The meal came out late because the cook was trying to figure out how to create the pork loin from whatever was in the kitchen. I returned the pork loin plate and the manager took it off the bill. UNBELIEVABLE! From Outback?
Never have I had a bad experience until now. The food was cold because the cook was trying to come up with something that looked like pork loins. The manager offered a bull story about the size of a pork loin, adding insult to injury. The cook and the server completely failed to control quality. The manager failed to admit the failure and provide an honest and sincere apology and acknowledge publicly the failure. Either stick with the maintain stays on the menu and stay away from fancy new menu items, or train your people to say they don't have the menu item, or do it right!
I dine out 10 to 12 times per month at $15 to $25 plate restaurants and have for over 10 years. The people I work with and socialize with dine out frequently... I'll be commenting about the poor experience and the declining quality at Outback. Outback has a serious problems! I believe McDonald's went through a decline several years ago and had to return to the basics- to fix the quality of the experience. Learn from their past.
SPRINGFIELD, VIRGINIA -- On our way home from a family vacation in Washington, DC we passed through Springfield, VA and decided to eat at Outback Steakhouse. We usually go to the one in Greenville, SC so we were happy to find one on the way home. When we went we had a rude waiter and a few other things happen that really got me angry. Not the service we are used to from Outback. Well, when I got home I decided to let the company know because I would want to know if it was my business. I didn't think anyone would care to tell you the truth. I just did it to make myself feel better. Well, was I wrong.
I immediately got a phone call from the proprietor at the Outback in VA. Her name was Donna Rambler and she was the nicest woman I have ever encountered. Wonderful manager! She seemed to really sympathize with my story and truly gave me the feeling she was sorry it happened. I was surprised she seemed so upset by the incident. She apologized for what happened and assured me she would talk to the people who were rude and I believed she would. I hung up the phone not angry anymore, thinking it was just a bad night.
Well, 4 days later I received a box in the mail and it was filled with cookies and brownies, beautifully packaged! I was SHOCKED to see it was from Outback! In it was a letter apologizing again for the service. I also received a comp ticket to go back to Outback on them. Unbelievable! I have never had a company make me feel truly appreciated. We went tonight to dinner and sure enough, everything was perfect. It really made up for the last time.
I thank Outback for having such wonderful customer service and am truly surprised. You don't think companies out there care anymore but this one does. My hats off to Outback for realizing that I will be a customer for life and will tell everyone I know what a great company they are. I wish more companies had customer service like this!
SAN DIEGO, CALIFORNIA -- Ate at Outback Mission Valley, San Diego, California today (April 1, 2009), and the joke was on me. Ordered the basic pasta off the value meal $9.99. There was a chicken add on option of 2.99 more. Asked, how much more for Salmon, was told just $1.00! I said, "that seems too cheap, even if it is $3.00 (the price of the chicken) I am OK with this, however, if it is any more, I do not want the salmon. Instead, just bring me the basic pasta." When the bill arrived, I was charged for the basic pasta plus $14.99 for the Salmon!!! What happened to just a buck. I brought it to my server's attention, and was told that he rang it in this way to save me money.
What???? This did not save me, he apologized and I was told he would correct it. He came back, and took $2.00 off the bill. I told him this does not make it right... he said any more and his manager needs to make the correction. His manager came by, only to tell me that it was my fault for ordering salmon, and that the correct price is an additional $14.99. Then he went on to say he would correct it just this once. He came back with a new bill, that took $7.49 off the bill, but it was still not correct. I paid the overpriced bill, and decided to cross outback off the list of fair good value restaurants.
I do not need to get upset, nor do I need an idiot manager to tell me what the price is, when his servers are ignorant and give out the wrong price. I told the manager to educate the server, but he felt the need to tell me his pricing. In any event, Outback Mission Valley San Diego is over billing - a form of stealing. I overpaid and am totally not happy, that is why I wrote this blog. I know that Outback lovers will continue to go there, so remember to check your bill, and when you are over billed, that is the price you pay for enjoying Outback. There is no value there, they will cheat you if they can - with a smile.