44124, OHIO -- I've been going to the Outback in Lyndhurst, OH, for a while now, since I live in the neighborhood. They have consistent problem with preparing well done steaks and it seems that there is no cure for it. For some strange reason, it's always "bleeding" and red and rare/medium rare, but never well done. Looks like their cooks have serious issues with comprehending what well done means. And this time we went to celebrate my birthday, and it was a disaster (as usual).
I had to return my steak, and then I waited for 15 min, and then they bring my steak back and it's all burned. And I ordered a 16 oz steak, and what they brought back was about 8 oz (I guess the other half of it burned completely). By the time they brought it back I wasn't hungry anymore anyway, so I canceled the whole order, and the waitress got all mad. So we had to wait another 20 min for a desert.
Everybody else was OK since they ordered pasta and chicken, and I was all upset since I ended up eating bread and salad. And I have to deal with this pretty much every time I go there. Why cannot you leave the steak on the grill for a few extra minutes and get it done right the first time??? Oh, and try to make sure you don't hire psycho waitresses, that would be helpful too!
BEAUMONT, TEXAS -- We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week. On Sunday her last night in town we went to Outback in Beaumont. My mother-in-law had the best time ever our server Mr.** was so nice and friendly. He made her & all of us feel so special she wanted to take him home. The Manager Mrs.** greeted us and seated us right away, we had such a great time with Mr. **.
She ordered an extra glass of wine just so we could spend a little more time there. We didn't want to leave & when he brought us a to go container for our blooming onion & food, he made my mother-in-law a special to go bag with an extra bread & butter & plastic knife just for her because she loved it so much & told her that was just for her so she could nibble on it on their trip home today.
I just wanted to thank Mr. ** & Mrs. ** for such a great time. It was so special that she was still talking about it this morning. & can't wait until she comes back down again just so she can go back to Outback to see Mr. ** & Mrs. **. Out of all 7 restaurants we went to last week Outback in Beaumont beat them all hands down. Not a one came close to the service or experience we received from you two. Thank you so much for such a great time.
KEY WEST, FLORIDA -- First of all the wait staff was great. My wife and I ordered steaks which we both like well done (on the menu well done is described as no pink showing). Our meal came out in no time, well seasoned but when we check to see if it was cooked all the way through we both had a medium well cooked steak. No problem, we call our wait staff over and explained. She agreed and remember how we ordered our steaks.
About 15 minutes later the manager brings our steaks to our table. Both steaks are cooked about the same almost looking like car tires and wanted us to check it to see if that was cooked enough, with just short of a smirk on his face. It's sad because, we eat at Outback everywhere and this is the only Outback that we have had problems with. We live here in Key West. This manager just think steaks should be cooked to his liking not the customer. We'll still keep going to Outback but not in Key West.
MEMPHIS, TENNESSEE -- I went to Outback Steakhouse on Union Ave. on August 24, 2013 around 3:00 pm. My mom is a pastor so as our church members told us about the Restaurant so we gave it a try. My mom called a day ahead to make sure they could accommodate a large party. They said "yes" but that was totally not true. We had to move several times in the Restaurant.
The first waitress took so long with our drinks and when she finally got them they were watered down not good at all then we had to move to another table and this young lady was OK but the same issue came up. Took 45 minutes to bring our bread and took an hour to bring the food. Some had meat on the plates with no veggies like I had wings and ribs. The wings were hard but the ribs were OK. After they finally got our veggies on the plates our meat was cold or eaten up. I will never send anyone to Outback. The worst time ever. Don't come especially if you have a large party they will not enjoy themselves.
TAMPA, FLORIDA -- Tampa (Henderson Street). Dec. 27 found hair in salad, and Manager saw it and comped $9.99 of $78 total bill. When my family was not with me I called and told him I was surprised he did not comp entire bill. I could have loudly complained as the restaurant was at full capacity, but opted to keep it low-key. He credited another $21 to my Visa but I feel the entire $78 should have been comped.
Also, my guests were hesitant eating their own salads, and the one that ordered a Cobb Salad didn't even finish half of it as she lost her appetite! While Manager said this compensation was standard in the industry, I immediately found examples online where other Outback Managers comped the entire meals for hair in a sandwich and also a salad -- and their total bills exceeded $100. Comments or Feedback -- is this acceptable?
SUWANEE, GEORGIA -- Went to Outback for a steak dinner. When we were seated we were looking for a nice meal. The service was slow. It appeared that our table was not on anyone's list so we had to wait. My wife ordered the prime rib and I ordered the rib eye. Both were to be done 'medium'.
After a long wait for our salad our meat arrived. Her rib was 'rare'. The waiter said they would put it back on the grill to cook it some more. The best way to ruin a prime rib is to grill it. The meat was black and tasted burnt. My rib eye was tough and tasteless. They replaced it but the replacement was just as bad. All in all the service was slow and the food was not to our liking. We would not be going back for a long time. They must have reduced the quality of the meat they are serving.
DANVILLE, VIRGINIA -- Myself, my wife and two little girls were at the Danville VA Outback store on Sunday August 5, sitting at the last booth closest to the BAR and the Kitchen entrance. Our Server was **, who we thought was wonderful, we also had the not so happy experience with the Bar Keep on duty **. She complained the entire time we were there and right before we left after we had admired our server take care of almost every table in the lounge area, even the ones that she wasn't even getting a tip from, she belittle ** in front of the entire Lounge customers.
And I will have to say my family and I made a choice before we left that if she is ever at the bar when we come back we will not sit in that area. I really hate to complain but seeing ** handle the embarrassing moment like it was nothing I could still tell she was hurt and didn't want anyone to know....
I'm on a real losing streak with chain restaurants. Olive Garden which used to be good now serves half the portion size. Applebee's can't seem to get anything right with bad food and kids working there expecting a BIG tip for lousy service. Decided to give Outback a try.
Went on a Thursday night and was promptly seated in a booth. For an appetizer my wife ordered the French Onion soup. I ordered the Clam Chowder. Both were served hot and excellent. My wife ordered a full rack of the baby back ribs. They were moist and falling off the bone. I ordered the filet with a lobster tail. The filet was cooked to perfection and the tail was done just right. Finally a chain joint got it right. The check came to $55.00 and the waitress was tipped 25%. An enjoyable dining experience, we will return.
SPOKANE, WASHINGTON -- Took my mom to dinner for her bday. Ordered steak and lobster. It was so salty we complained and they brought us new ones that were almost as bad. My daughter order the pasta and she's easy to please. I asked her why she isn't eating her dinner and I tasted it. I've had frozen dinners that are better by far. They said it's their new way of seasoning and offered us an online survey for a free blooming onion. I spent $90 bucks and it totally sucked. We will go to Texas roadhouse and Red Robin. Good every time. I'm amazed they're still in business.
NEW BERN, NORTH CAROLINA -- My wife and I went to New Bern location of Outback on February, 28 2012. It was Tuesday, around 7:45, and the restaurant was completely empty. The Hostess sat us right next to a loud party celebrating a birthday. They were using foul language and were quite loud. We waited for 10-15 minutes before our server finally arrived to get our drink orders. Like I said before, the place was empty. There were a handful of people at the bar, our table, and the party next to us. That was it.
It should not have taken that long to get a drink order in. We ordered a Blooming Onion that came out burnt and we could not eat. Both of our baked potatoes were cold. We only received one refill during the entire meal. Even after we were done eating it took 15-20 minutes before the check arrived. There was no excuse for the horrible service by our waitress. We even contacted Outback about our experience. It has been one week, and no response. We will never eat there again.