SPRINGFIELD, VIRGINIA -- On our way home from a family vacation in Washington, DC we passed through Springfield, VA and decided to eat at Outback Steakhouse. We usually go to the one in Greenville, SC so we were happy to find one on the way home. When we went we had a rude waiter and a few other things happen that really got me angry. Not the service we are used to from Outback. Well, when I got home I decided to let the company know because I would want to know if it was my business. I didn't think anyone would care to tell you the truth. I just did it to make myself feel better. Well, was I wrong.
I immediately got a phone call from the proprietor at the Outback in VA. Her name was Donna Rambler and she was the nicest woman I have ever encountered. Wonderful manager! She seemed to really sympathize with my story and truly gave me the feeling she was sorry it happened. I was surprised she seemed so upset by the incident. She apologized for what happened and assured me she would talk to the people who were rude and I believed she would. I hung up the phone not angry anymore, thinking it was just a bad night.
Well, 4 days later I received a box in the mail and it was filled with cookies and brownies, beautifully packaged! I was SHOCKED to see it was from Outback! In it was a letter apologizing again for the service. I also received a comp ticket to go back to Outback on them. Unbelievable! I have never had a company make me feel truly appreciated. We went tonight to dinner and sure enough, everything was perfect. It really made up for the last time.
I thank Outback for having such wonderful customer service and am truly surprised. You don't think companies out there care anymore but this one does. My hats off to Outback for realizing that I will be a customer for life and will tell everyone I know what a great company they are. I wish more companies had customer service like this!
SAN DIEGO, CALIFORNIA -- Ate at Outback Mission Valley, San Diego, California today (April 1, 2009), and the joke was on me. Ordered the basic pasta off the value meal $9.99. There was a chicken add on option of 2.99 more. Asked, how much more for Salmon, was told just $1.00! I said, "that seems too cheap, even if it is $3.00 (the price of the chicken) I am OK with this, however, if it is any more, I do not want the salmon. Instead, just bring me the basic pasta." When the bill arrived, I was charged for the basic pasta plus $14.99 for the Salmon!!! What happened to just a buck. I brought it to my server's attention, and was told that he rang it in this way to save me money.
What???? This did not save me, he apologized and I was told he would correct it. He came back, and took $2.00 off the bill. I told him this does not make it right... he said any more and his manager needs to make the correction. His manager came by, only to tell me that it was my fault for ordering salmon, and that the correct price is an additional $14.99. Then he went on to say he would correct it just this once. He came back with a new bill, that took $7.49 off the bill, but it was still not correct. I paid the overpriced bill, and decided to cross outback off the list of fair good value restaurants.
I do not need to get upset, nor do I need an idiot manager to tell me what the price is, when his servers are ignorant and give out the wrong price. I told the manager to educate the server, but he felt the need to tell me his pricing. In any event, Outback Mission Valley San Diego is over billing - a form of stealing. I overpaid and am totally not happy, that is why I wrote this blog. I know that Outback lovers will continue to go there, so remember to check your bill, and when you are over billed, that is the price you pay for enjoying Outback. There is no value there, they will cheat you if they can - with a smile.
TURNERSVILLE, NEW JERSEY -- On 3/6/09 I went to the Turnersvill, NJ Outback Steakhouse with my wife, daughter & her husband to celebrate my daughter's birthday. I'm a 54 year old, semi-retired male. We first went to the Road House Restaurant but the wait was too long. We decided to go to Outback instead. We had to wait almost 30 minutes to get inside. Right away the problems started. They seated us at a table that was too small for 4 large adults. Also it was unstable and it rocked. I asked to be moved but they said "no other tables were available, take it or leave it."
The start of things to come on very poor customer service. We finally got our food after 20 minutes and my mashed potatoes were ice cold. I waited for a waiter for a few minutes, nobody came, so I took my dish back to the kitchen. After 5 more minutes of watching my family eat without me, they finally brought back the mashed potatoes and they were only semi-warm. The lady told me they have given me the old batch of potatoes first, like I wanted to really hear that comment.
As we ate the table rocked back and forth every time someone cut their steak or chicken. I was so upset, I hardly ate anything including the semi-nuked mashed potatoes. No one came buy to offer any apologies or attempted to remedy the situation.
My daughter was so upset, she walked out of the restaurant crying. I then asked to see the manager and his name was **. Where did you get this guy at? He was and is the worst customer service person you could have hired. I told him of all my troubles and he only offered me 2 free appetizers on my next visit. I said "next visit, I'll never step foot in another Outback restaurant again in my lifetime." I said "the least you should do is comp the dinner free of charge and give my family another free dinner on the house. Then maybe I could re-evaluate this chain."
He then told me I have a rotten attitude and to stop talking and listen to him. He didn't want to hear my side of the story. He said we are done talking and to leave his restaurant. I was so upset when I got home I called the restaurant and asked to speak to ** again and I told him I was contacting my Chase Credit Card company and reversing the charges of $95.00. He started hollering at me again and said never to come back to his restaurant again. You seriously have to investigate this manager and provide counseling and therapy. How can you ever hire a cruel and demeaning person like this in the public eye?
NASHVILLE - RIVERGATE AREA, TENNESSEE -- Last night, my partner and I went for dinner at Outback in the Nashville, TN Rivergate Area (Madison). We were seated in the smoking bar area. As soon as we sat down and ordered a beer, the table of two men beside us started making crude comments about gays. We are both professionals and were dressed as such. We weren't being "gay", flamboyant, or causing a scene. But the comments continued and increased in intensity as the minutes passed and we became more and more uncomfortable.
The salads arrived, the waitress asked if we needed anything else. Not wanting to provoke the table next us, we quietly said "yes". Anyone in the restaurant would have known otherwise as the table beside us had already raised everyone's brow more than once or caused bar patrons to turned around to see who was yelling such slanderous remarks. At one point the man primarily responsible, turned around and looked at me and asked if I was using my fork and could he have it. For why, I do not know. But I said I was going to use it. He turned back around and said "**!" No one from the Outback staff ever approached the table or asked them to keep their voices down.
The comments continued from the table beside us. (At that point I unlocked my cellphone and had 911 ready to dial.) Before we could finish our salads, the man next to us yelled "G.D. Homosexuals" across the bar and a young mother, who was taking her child to the restroom, gasped in horror and snatched her child into the restroom. Just about that time our waitress came by and we told her to ask the Manager to meet us outside.
Leaving our beer, salads, and undelivered entrees behind we went outside and waited. When the Manager finally appeared, we informed him of what happened. He said this is the first he had heard of it. We told him that the verbal gay bashing had gone on for nearly 40 minutes and it was escalating to the point we became fearful, didn't want to provoke a hate crime and decided to leave. He had no excuse for his staff nor did he seem to care much. In hindsight, we should have probably filed a police complaint, but I'm glad we didn't stick around and become a hate crime victim.
44124, OHIO -- I've been going to the Outback in Lyndhurst, OH, for a while now, since I live in the neighborhood. They have consistent problem with preparing well done steaks and it seems that there is no cure for it. For some strange reason, it's always "bleeding" and red and rare/medium rare, but never well done. Looks like their cooks have serious issues with comprehending what well done means. And this time we went to celebrate my birthday, and it was a disaster (as usual).
I had to return my steak, and then I waited for 15 min, and then they bring my steak back and it's all burned. And I ordered a 16 oz steak, and what they brought back was about 8 oz (I guess the other half of it burned completely). By the time they brought it back I wasn't hungry anymore anyway, so I canceled the whole order, and the waitress got all mad. So we had to wait another 20 min for a desert.
Everybody else was OK since they ordered pasta and chicken, and I was all upset since I ended up eating bread and salad. And I have to deal with this pretty much every time I go there. Why cannot you leave the steak on the grill for a few extra minutes and get it done right the first time??? Oh, and try to make sure you don't hire psycho waitresses, that would be helpful too!
MEMPHIS, TENNESSEE -- I went to Outback Steakhouse on Union Ave. on August 24, 2013 around 3:00 pm. My mom is a pastor so as our church members told us about the Restaurant so we gave it a try. My mom called a day ahead to make sure they could accommodate a large party. They said "yes" but that was totally not true. We had to move several times in the Restaurant.
The first waitress took so long with our drinks and when she finally got them they were watered down not good at all then we had to move to another table and this young lady was OK but the same issue came up. Took 45 minutes to bring our bread and took an hour to bring the food. Some had meat on the plates with no veggies like I had wings and ribs. The wings were hard but the ribs were OK. After they finally got our veggies on the plates our meat was cold or eaten up. I will never send anyone to Outback. The worst time ever. Don't come especially if you have a large party they will not enjoy themselves.
TAMPA, FLORIDA -- Tampa (Henderson Street). Dec. 27 found hair in salad, and Manager saw it and comped $9.99 of $78 total bill. When my family was not with me I called and told him I was surprised he did not comp entire bill. I could have loudly complained as the restaurant was at full capacity, but opted to keep it low-key. He credited another $21 to my Visa but I feel the entire $78 should have been comped.
Also, my guests were hesitant eating their own salads, and the one that ordered a Cobb Salad didn't even finish half of it as she lost her appetite! While Manager said this compensation was standard in the industry, I immediately found examples online where other Outback Managers comped the entire meals for hair in a sandwich and also a salad -- and their total bills exceeded $100. Comments or Feedback -- is this acceptable?
SUWANEE, GEORGIA -- Went to Outback for a steak dinner. When we were seated we were looking for a nice meal. The service was slow. It appeared that our table was not on anyone's list so we had to wait. My wife ordered the prime rib and I ordered the rib eye. Both were to be done 'medium'.
After a long wait for our salad our meat arrived. Her rib was 'rare'. The waiter said they would put it back on the grill to cook it some more. The best way to ruin a prime rib is to grill it. The meat was black and tasted burnt. My rib eye was tough and tasteless. They replaced it but the replacement was just as bad. All in all the service was slow and the food was not to our liking. We would not be going back for a long time. They must have reduced the quality of the meat they are serving.
DANVILLE, VIRGINIA -- Myself, my wife and two little girls were at the Danville VA Outback store on Sunday August 5, sitting at the last booth closest to the BAR and the Kitchen entrance. Our Server was **, who we thought was wonderful, we also had the not so happy experience with the Bar Keep on duty **. She complained the entire time we were there and right before we left after we had admired our server take care of almost every table in the lounge area, even the ones that she wasn't even getting a tip from, she belittle ** in front of the entire Lounge customers.
And I will have to say my family and I made a choice before we left that if she is ever at the bar when we come back we will not sit in that area. I really hate to complain but seeing ** handle the embarrassing moment like it was nothing I could still tell she was hurt and didn't want anyone to know....
I'm on a real losing streak with chain restaurants. Olive Garden which used to be good now serves half the portion size. Applebee's can't seem to get anything right with bad food and kids working there expecting a BIG tip for lousy service. Decided to give Outback a try.
Went on a Thursday night and was promptly seated in a booth. For an appetizer my wife ordered the French Onion soup. I ordered the Clam Chowder. Both were served hot and excellent. My wife ordered a full rack of the baby back ribs. They were moist and falling off the bone. I ordered the filet with a lobster tail. The filet was cooked to perfection and the tail was done just right. Finally a chain joint got it right. The check came to $55.00 and the waitress was tipped 25%. An enjoyable dining experience, we will return.