Outback Steakhouse - Page 3

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1.7 out of 5, based on 17 ratings and
83 reviews & complaints.

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Who else's food are you sharing (Outback Restaurant)?
Posted by on
COOKEVILLE, TENNESSEE -- Visited Outback and had terrible experience. Ordered Sirloin steak and added grilled shrimp. Bit into the shrimp which we considered cold/partially raw. Asked our server to fix the problem. To our surprise she came to the table with small plate to retrieve the half eaten shrimp and the others to return them to the kitchen for further cooking! After thinking about what just took place I was shocked to think about how many other people's partially eaten food was returned to the grill where my food was being cooked. An email to Outback customer service and ultimately talking directly to the manager revealed this is standard practice. I therefore am NEVER going back to a place that allows chewed food on the grill with my food. The manager did offer free food to make up for my experience....but I graciously refused.....not worth ever going back to me.
     
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Kris10 on 2011-10-12:
It might just be me, but I'm missing the point here... Even 'partially eaten' food that goes on a grill gets cooked to the point that it's sterilized enough to eat. Not much can survive those temperatures. I feel that you're perfectly safe eating that food. *Shrug* Like I said, that might just be me though.
oldisgood on 2011-10-12:
I think it is just the idea of food someone has already eaten being cooked along with your food. EEWWWWW
Skye on 2011-10-12:
It's not just Outback, that reheats food. Most restuarants reheat everything we send back, because it's not cost effective to keep making new food, and tossing food that was not cooked enough to the customer's liking. They are giving you back your own food, not somebody else's and I understand your issue, but the grill is hot enough as Kris mentions, to kill everything.

I also concur with Kris.
trmn8r on 2011-10-12:
I concur with Skye - my guess is this happens all the time. Those grills are like 500 degrees or more, so germs aren't much of a concern.


That said, I pitched OUtback to the restaurant garbage dump a few years ago, partly due to poor food preparation on occasion. I think you made a wise choice.
Churro on 2011-10-12:
If I wanted to eat reheated food I'd eat at the OnCue. This is not what I'd expect from a place like outback. Or maybe it is. Regardless, I would have refused the re-did shrimp and insisted it was removed from the ticket.

It's a shame how little these big corporate plastic casual dining joints care about quality or the customer.
SteveWiginowski on 2011-10-13:
When the shrimp were taken from your plate, did they say that they were going to re-cook them? I'm not sure if that's an assumed thing or what they said.
Slimjim on 2011-10-13:
Steve has a point. If they were undercooked, they wouldn't leave them there anyway. My guess though is you are right, they would have finished cooking the same ones. Like others said though, it's pretty common practice among eateries.
Starlord on 2011-10-14:
Even if you watch 'Hell's Kitchen,' you will see food returned, listen for the word s refired or refiring. This means the food is being brought to the desired state of doneness. This is a standard practice in the restaurant industry. As noted, the cooking is at a high enough temperature that no germs are going to survive.
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Expensive Hairy Food
Posted by on
My stepdaughter and myself made the decision we would eat at Outback Steakhouse, the one on Canal Drive in Kennewick, WA. We made the decision because we haven't been there in a long time. It turned out to be the most unpleasant and expensive dining experience in my life. During the meal my stepdaughter felt something wrap around her tongue ring, she pulled out a long hair. We addressed the situation and they talked a good game, but didn't really resolve anything. The manager offered to pay for the appetizer, but failed to do so. The total bill including tip, which the server was good, was $77.61 and I paid with my debit card. The next day I discovered I was erroneously charged $676.11. I went back to the restaurant and addressed the error, again I got lip service. If you go there WATCH OUT and take cash with you.
     
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trmn8r on 2011-10-05:
I assume that you inspected your meal to confirm that the appy had been comped.

When you discovered that it had been not, did you request the manager so that he could follow through with the credit to the bill?

As far as being mischarged, luckily I have never had anything like that happen. I use a credit card everywhere - I check my statements so I can determine if anything similar has happened. I never use a debit card for anything except the ATM.
Starlord on 2011-10-05:
This is unacceptable, in spades. I have never eaten at an Outback, and based on the reviews I have seen here, I am not so sure I want to now. I am not sure where Kennewick is in relation to Chehalis, but I am sure it would not be worth the gas to go there.
trmn8r on 2011-10-05:
I would not waste my time. Over-seasoned meat (which they pride themselves on), occasional poor kitchen management, and uneven service. I ate there regularly and finally came to my senses.
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Unsatisfied Employee
Posted by on
I am dissatisfied with the way this Outback conducts business. This is the worst corporation I have ever worked for.

Store #10715
305 N. Frontage Rd.
New London, CT 06320

I'm a hard working employee and have been for several years. I don't appreciate proprietor [snip] undermining my work experiences and knowingly hire a fugitive to a higher position than I. Isn't that against the law?? I see this company doesn't do extensive background checks.

Cause Number: D1DC09207121

Warrant for: [snip]
For Assistance Contact an attorney or bail bond company, or self surrender to the Travis County Sheriff's Office Bonding desk located at 509 W. 11th St., Austin, Texas. To report the whereabouts of a wanted person or to leave a tip you may call (512) 854-9769.
Level Issue Date 8/9/2010
NCIC Charge Bail-Secured Bond Original Offense Cocaine-Possess
Court 147TH DISTRICT COURT
Bond Bail
Remarks MANUFACTURE DELIVER CONTROLLED SUBSTANCE 4-200G COCAINE FELONY*DC147  NO BOND  QE4118 SID/TX0076490578 TCIC/NCIC M352

Cause Number: D1DC09207122

Warrant for: [snip]
For Assistance Contact an attorney or bail bond company, or self surrender to the Travis County Sheriff's Office Bonding desk located at 509 W. 11th St., Austin, Texas. To report the whereabouts of a wanted person or to leave a tip you may call (512) 854-9769.
Level Issue Date 8/9/2010
NCIC Charge Bail-Secured Bond Original Offense Cocaine-Possess
Court 147TH DISTRICT COURT
Bond Bail
Remarks POSSESSION OF  CONTROLLED SUBSTANCE 4-200G COCAINE FELONY*DC147  NO BOND  QE4118 SID/TX07649058 CE M352


     
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Starlord on 2011-08-29:
As a former LEO, the first question that comes to mind is, how did you obtain this information? The distribution of such material is usually restricted to legitimate law enforcement agencies. If this person is indeed a fugitive, the proprietor may well be charged with harboring a fugitive. Call the US Marshall's Office and give them this info. BTW, we are not to use names in the site, admin should have deleted them. This complaint should have been about the proprietor, not the company. I am sure corporate does not do the background checks.
madconsumer on 2011-08-29:
if you are positive this person is wanted, a call to lcoal police will get him arrested.
madconsumer on 2011-08-29:
starlord, the info posted is in public domain. anyone can do a records search.
BEJ on 2011-08-29:
How do you know that he is a fugitive. He could be in parole. Provided he is on parole, he usually is required to have a job as a condition of his parole.

If you truly believe he is a fugitive, contact your local law enforcement agency.
raven2010 on 2011-08-29:
Star, here in Franklin County Ohio you can access muni court and common pleas records as well as some criminal records online---right at the courts website.

Also, many state have their criminals records online---it is how I keep track of my exhusband--I can s his entire incarceration history in e3very federal prison he has ever been a "guest" of.
rszic on 2011-08-30:
You are not allowed to post his first and last name.If he is wanted by the police call them. Also claiming you are a good employee and a hard worker means nothing to us. Of course people think highly of themselves and that is not always the truth.
Kris10 on 2011-08-30:
that warrant is over a year old... it is possible that it may have been cancelled or he might have been arrested already and acquitted of the charges. It also might mean that he's on probation. Just because somenoe has a criminal background doesn't automatically make it illegal for them to get a job or a promotion.
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All TV's for sports only.......................
Posted by on
BURLINGTON, MASSACHUSETTS -- I was at the Burlington, MA. Outback for dinner in early February after a day at work. I noticed that all 5 televisions were set to a hockey game and that people in the area around me were not watching the closest TV. So, as I often do at other restaurants, I asked if they could put the news on that TV and was told by the bartender that she had to check on this. She came back to advise that it couldn't be done. I then asked to see the Manager - he came over bringing his somewhat cocky attitude. He said it "was not their policy" to show anything other than sports". When Isaid "that seems discriminatory, he replied "oh, are you saying that only men watch sports"? "Never said that", I replied, "whether it be male or female who wishes to watch other than sports, you are dictating sports only." Needless to say, I have no interest in returning to any Outback Steakhouse.

     
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Anonymous on 2011-02-19:
I didn't even know OS had TVs.
momsey on 2011-02-19:
I don't see how it's discriminatory, but if that's how you choose your restaurants, then by all means, never go there again.
trmn8r on 2011-02-19:
I have noticed tvs at Outback, but I never thought of watching them. The bar area doesn't seem to have the right atmosphere for a news channel. You can call it discrimination if you want - my guess is they put on whatever they believe will make people hang out and buy drinks. People usually don't want to pay attention to the news while they are at a bar/restaurant. One glance at Bill O'Reilly and I make a beeline for the restroom.

I will never darken Outback's door again, but it has nothing to do with television.
madconsumer on 2011-02-19:
I agree 100%. not everyone wants nor cares to see sports all the time.

very helpful.
Anonymous on 2011-02-19:
It would be understandable if OS was a sports bar, but it's not.
Anonymous on 2011-02-19:
I agree with little. It was one tv, the OP says no one was watching it (I will give them the benefit of the doubt.) What would it have hurt to have one channel on the news? Plus to make matters worse the manager had an attitude. Screw that!

Little, if I could give you a helpful vote I would.
Anonymous on 2011-02-19:
It's the thought that counts John!
bargod on 2011-02-19:
If they put the tv on a news station then they would have to put on volume (what point is the news without volume) and that might have bothered other people who were just there to have dinner and not listen to the news. that's probably the reason why. The manager just could have said that without the attitude though.
Anonymous on 2011-02-20:
Well that makes sense, bargod
Anonymous on 2011-02-20:
Their restaurant, their rules. If you don't like them, then dine somewhere else. Same as Walmart and their receipt checking policy at the door. It used to really piss me off, but I just decided to stop wasting my anger (and money) and take my business somewhere else:)
ok4now on 2011-02-20:
You're missing the point of all sports being broadcast. Outback wants to divert your attention away from their poor service and mediocre food quality. Relax, have a few over priced beers and watch the game. Then you'll never notice the dried out over cooked ribs. LOL.
Anonymous on 2011-02-20:
I have never been a fan of Outback steakhouse, they are overpriced, overrated, and hardly ever offer deals/coupons as if they are "too good" for that. Anyway, as far as this complaint, I have mixed feelings. If you have a bunch of people in there watching hockey, I don't think its fair to change the channel just for one person. I do NOT agree, however, the way the manager handled the situation. I think he should have left his cocky attitude at home, where it belongs.
danny54 on 2011-02-20:
I can understand places like Applebee's, etc. Having their TVs on sports. What I don't understand is more upscale restaurants having all their bar TVs on sports. Then again, who goes there to watch TV?
FloridaLizardQueen on 2011-02-20:
When I go out to eat, it's not because I want to watch TV. I want to enjoy my meal and visit with whoever I am out with. That's just silly to base a dining experience on what was on the TV in a restaurant.
MRM on 2011-02-20:
FloridaLizardQueen, long time, no see! Your comment is on point!
raven2010 on 2011-02-20:
Attitude from the manager was unacceptable. I haven't beento Outback in ages but don't think the ones here have TV's.

That said, I agree with the OP. More than once friends and I have asked to have one TV channel changed at various places and I don't ever recall being turned down.
logic on 2011-07-17:
HMM, Maybe the bar does not allow the news or any politics broadcasting in the bar because people are drinking and it starts hostile conversations about political views. News sets a negative vibe throughout a bar and that is the last thing they need. BTW most bars do not allow any news broadcasting except for the weather channel.
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Bad Service
Posted by on
LAKELAND, FLORIDA -- Tonight my husband and I had dinner in Lakeland Fl Outback. We were very dis pointed with the service. The steak was over cooked and we ask for Heinz 57 and were told that they were out of it but they were getting it within mins. It didn't happen. So we ask to speak to the manager which never came. Then we stop a waitress and she says that she is management. Which we believe was not true. So we tell her we just wanted her to know what happened. We didn't expect anything from this. We were very disappointed with the service tonight. Probably will not go back to this Outback Steak house.
     
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trmn8r on 2011-02-12:
There should be a manager on duty at all times at Outback. Did you bring the overcooked steak to their attention as soon as you found it? If so, it should have been replaced promptly.
Anonymous on 2011-02-12:
Outback steakhouse is way overrated and expensive if you ask me. I just got back from Rioz brazillian steakhouse, now THAT is real cooked meat, and endless!
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What is advertised on TV is not what is offered at the restaurant
Posted by on
CLERMONT, FLORIDA -- The advertisement on TV for Outback anniversary shows the steak being served with 2 shrimp and 2 scallops. My husband saw the ad and we decided to go there for dinner. We went to the Clermont, FL restaurant. When we looked at the menu in the restaurant it only showed 2 shrimp and 1 scallop. My husband brought this to the attention of the server who proceeded to go in the back and talk to someone. When she returned she told my husband that whoever she talked to said he was wrong that the ad showed 2 shrimp and 1 scallop. Needless to say we left without ordering any food. When I checked online my husband was correct. They should advertise what they are going to serve!!!!
     
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Anonymous on 2011-01-25:
I swear the tv ad shows just one scallop. So does the pic on the Outback site.

http://outback.com/menu/index.aspx
MDSasquatch on 2011-01-25:
http://www.outback.com/menu/featureditems.aspx

I think you and your husband owe someone an apology.
azspots on 2011-01-25:
ROFL....so, because of the one scallop or two gig on the special, you walked? That is just too much.
Anonymous on 2011-01-25:
I wouldn't go to a steakhouse for seafood
Inat on 2011-01-25:
I don't think I've ever walked over something like that. Frankly, it would have been in OB's best interest to give you another 50 cent scallop
trmn8r on 2011-01-25:
I don't believe you can hold them accountable to what was shown in a picture. If the ad stated "You get two delectable 1 ounce scallops..." that is a different story. Think about it - they could argue the scallops are larger than planned for, and you only get one. Several arguments could be made.

If the ad you were using (menu) to order was consistent with what is served, that is what counts in my opinion. I support you leaving - I left OB a year ago and don't plan to return.
Nohandle on 2011-01-25:
I've not been to an Outback in years and fully understand it's a steakhouse but they did have delicious grilled porkchops. Thick, center cut, bone in porkchops with a small side of spiced apples and baked beans. It was removed from the menu and I could never understand why.
trmn8r on 2011-01-25:
Nohandle - chains remove items all the time - even good ones. I think it is to freshen the menu for regulars who aren't as regimented as I am. Also, regional differences in demand could mean that a popular dish in one area is very unpopular elsewhere. The dish you describe sounds tasty.
dan gordon on 2011-01-25:
I wish all my restaurants meals looked as nice as the pictures in the ads.
spiderman2 on 2011-01-25:
http://outback.com/menu/featureditems.aspx
This picture shows 2 shrimp and one scallop.
Inat on 2011-01-26:
not sure why, but I can usually only eat one scallop anyway. There is something about the texture that won't allow me to go beyond one. And if I get a piece if sand half way through, I am done :) I love all sea food but scallops are gross
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My honest experience
Posted by on
SAN DIEGO, CALIFORNIA -- Glazed Pork loin served less than 1 inch in width. Pork loins are at least 2 to 3 inches in width. When I am not dining out, I am cooking in my kitchen. Pork loin is a favorite of mine. Even in the picture in the Outback menu the pork loin is 3 to 4 inches in width. Seriously, what I received were cubes less than the size of a quarter.

How embarrassing! The server actually brought it out.

The cook should have said the store was out of Pork loin instead of creating some pork chop substitute. The server should have rejected the plate. The manager should have agreed the plate was incorrect instead of lying about the size of a pork loin cut.

Our meal was $100 and consisted of the glazed pork loin plate, the filet and shrimp plate, the fettuccini and shrimp, the salmon plate, plus wine and salads. The meal came out late because the cook was trying to figure out how to create the pork loin from what ever was in the kitchen. I returned the pork loin plate and the manager took it off the bill.

UNBELIEVABLE! From outback?

Never have I had a bad experience until now. The food was cold because the cook was trying to come up with something that looked like pork loins. The manager offered a bull story about the size of a pork loin, adding insult to injury. The cook and the server completely failed to control quality. The manager failed to admit the failure and provide an honest and sincere apology and acknowledge publicly the failure.

Either stick with the maintain stays on the menu and stay away from fancy new menu items, or train your people to say they don’t have the menu item, or do it right!

I dine out 10 to 12 times per month at $15 to $25 plate restaurants and have for over 10 years. The people I work with and socialize with dine out frequently... I’ll be commenting about the poor experience and the declining quality at Outback.

Outback has a serious problems!

I believe McDonalds went through a decline several years ago and had to return to the basics – to fix the quality of the experience. Learn from their past.
     
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Anonymous on 2010-03-17:
It's long past the day that you can expect good food from Outback, in my opinion.

San Diego has plenty of excellent restaurants. I hope you can come back and write a compliment on at least one of them.

Starlord on 2010-03-17:
Hold on there, Pilgrim. Your rant has comments aimed at the server, Well, I have worked in restaurants from a hot dog stand my wife and I had to a five star restaurant, and I guarantee you the server has absolutely no input into the process. They work hard and are paid far less than minimum wage, because of federal tax laws. Their bosses pay them little or nothing, because the boss, not the server, reports the server makes enough in tips to bring it up to minimum wage, so the server gets screwed twice. My ex used to give me hell when I tipped, but I have driven taxis and been a carhop, among my other jobs, so I know what it is like to have to depend on tips. Those servers, be they male or female work harder than you probably ever have, and don't make near as much as you do. That, and the fact that if they were to do as you suggest and refuse to take the plates to the table, they will be sacked forthwith. They do not prepare the food nor make decisions on policy, but they are the ones that people either browbeat, or stiff on tips, or both. Lighten up, already!
Anonymous on 2010-03-17:
I am with Star. And the portions you cook in your own kitchen have nothing to do with what you get dining out. I grill half pound-1 pound Tbones at home. No way would I expect to get that eating out. And if I did, I sure would expect to pay for it.

And comparing the size of what's on your place to a picture? Are you serious? Nowhere on the menu doe sit say what size or how much you get.

"Sweet Glazed Roasted Pork Tenderloin (based on availability)
Prepare to be impressed! Sliced slow-roasted pork tenderloin
drizzled with a sweet tangy glaze. Served with garlic mashed
potatoes and fresh steamed French green beans. 11.99"
beanbagbritches on 2010-03-17:
Outback is a chain restaurant. What did you expect? Go try out some local cuisine & you'll see that you get much better food & you'll support a small company to boot!
Anonymous on 2010-03-17:
I dine out often and mistakes happen if your food does not come out to your likening don't give them grief. Just get something else obviously that is the only way they cook the loin there.
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Best Customer Service EVER
Posted by on
SPRINGFIELD, VIRGINIA -- On our way home from a family vacation in Washington, DC we passed through Springfield, VA and decided to eat at Outback Steakhouse. We usually go to the one in Greenville, SC so we were happy to find one on the way home. When we went we had a rude waiter and a few other things happen that really got me angry. Not the service we are used to from Outback. Well, when I got home I decided to let the company know because I would want to know if it was my business. I didn't think anyone would care to tell you the truth. I just did it to make myself feel better. Well, was I wrong. I immediately got a phone call from the proprieter at the Outback in VA. Her name was Donna Rambler and she was the nicest woman I have ever encountered. Wonderful manager! She seemed to really sympathize with my story and truly gave me the feeling she was sorry it happened. I was surprised she seemed so upset by the incident. She apologized for what happened and assured me she would talk to the people who were rude and I believed she would. I hung up the phone not angry anymore, thinking it was just a bad night. Well, 4 days later I received a box in the mail and it was filled with cookies and brownies, beautifully packaged! I was SHOCKED to see it was from Outback! In it was a letter apologizing again for the service. I also received a comp ticket to go back to Outback on them. Unbelievable! I have never had a company make me feel truly appreciated. We went tonight to dinner and sure enough, everything was perfect. It really made up for the last time. I thank Outback for having such wonderful customer service and am truly surprised. You don't think comnpanies out there care anymore but this one does. My hats off to Outback for realizing that I will be a customer for life and will tell everyone I know what a great company they are. I wish more companies had customer service like this!
     
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Anonymous on 2009-08-03:
Wow what a wonderful manager, Other establishments need this woman as a role model.
Anonymous on 2009-08-04:
No joke, Wally!
old fart on 2009-08-04:
This will make some new Outback customers for sure.
Good for them!
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Over Billing And Justifying It
Posted by on
SAN DIEGO, CALIFORNIA -- Ate at Outback Mission Valley, San Diego, California today (April 1, 2009), and the joke was on me. Ordered the basic pasta off the value meal $9.99. There was a chicken add on option of 2.99 more. Asked, how much more for Salmon, was told just $1.00! I said, that seems too cheap, even if it is $3.00 (the price of the chicken) I am OK with this, however, if it is any more, I do not want the salmon. Instead, just bring me the basic pasta. --- When the bill arrived, I was charged for the basic pasta plus $14.99 for the Salmon!!! What happened to just a buck. I brought it to my servers attention, and was told that he rang it in this way to save me money. What???? This did not save me, he apologized and I was told he would correct it. He came back, and took $2.00 off the bill. I told him this does not make it right... he said any more and his manager needs to make the correction. His manager came by, only to tell me that it was my fault for ordering salmon, and that the correct price is an additional $14.99. Then he went on to say he would correct it just this once. He came back with a new bill, that took $7.49 off the bill, but it was still not correct. I paid the over priced bill, and decided to cross outback off the list of fair good value restaurants. I do not need to get upset, nor do I need an idiot manager to tell me what the price is, when his servers are ignorant and give out the wrong price. I told the manager to educate the server, but he felt the need to tell me his pricing.

In any event, Outback Mission Valley San Diego is over billing - a form of stealing. I over paid and am totally not happy, that is why I wrote this blog. I know that Outback lovers will continue to go there, so remember to check your bill, and when you are over billed, that is the price you pay for enjoying Outback. There is no value there, they will cheat you if they can - with a smile.
     
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Anonymous on 2009-04-02:
I am somewhat confused. (Nothing new there) In the beginning of your review, you say you ordered the basic pasta and inquired about a chicken add-on. It was 2.99 more. You then inquired about a salmon (notice the spelling) add-on. It was a dollar more. It seems you didn't want either because you say and I am pasting this from your review.....Instead, just bring me the basic pasta.

It seems to me chicken, salmon nor any other add-on was ordered so why would you pay anything extra at all? You don't mention this in the review, only mentioning that the price was too high. But then you say...What happened to just a buck. Did you actually order some salmon? Was it a side dish or was it just added to your basic pasta?

Please provide what actually was ordered and received so that proper feedback can be given. :)
yoke on 2009-04-02:
Did you get the entire Salmon meal? Were you also given the side dishes with it or just the piece of salmon?
jktshff1 on 2009-04-02:
Seems to me a simple mistake was made and then an attempt was made to fairly adjust the price.
dan gordon on 2009-04-02:
the price is on the menu, the server was guessing the upcharge. Why couldn't you just read the menu and order what you want?
Anonymous on 2009-04-02:
You're in San Diego and ordered salmon at a steakhouse? Of all the dozens of seafood restaurants there to choose from you went to Outback? Should have gone to Anthony's Fish Grotto.
DigitalCommando on 2009-04-02:
Littleyaya, I hear that Outback serves up a mean bowl of saimin noodles too! I'd stay away from the eggrolls though.
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"Cold Mash Potatoes"
Posted by on
TURNERSVILLE, NEW JERSEY -- On 3/6/09 I went to the Turnersvill, NJ Outback Steakhouse with my wife, daughter & her husband to celebrate my daughter's birthday. I'm a 54 year old, semi-retired male. We first went to the Road House Restaurant but the wait was too long. We decided to go to Outback instead. We had to wait almost 30 minutes to get inside. Right away the problems started. They seated us at a table that was too small for 4 large adults. Also it was unstable and it rocked. I asked to be moved but they said no other tables were available, take it or leave it. The start of things to come on very poor customer service. We finally got our food after 20 minutes and my mashed potatoes were ice cold. I waited for a waiter for a few minutes, nobody came, so I took my dish back to the kitchen. After 5 more minutes of watching my family eat without me, they finally brought back the mashed potatoes and they were only semi-warm. The lady told me they have given me the old batch of potatoes first, like I wanted to really hear that comment. As we ate the table rocked back and forth every time someone cut their steak or chicken. I was so upset, I hardly ate anything including the semi-nuked mashed potatoes. No one came buy to offer any apologies or attempted to remedy the situation.

My daughter was so upset, she walked out of the restaurant crying. I then asked to see the manager and his name was Jose. Where did you get this guy at? He was and is the worst customer service person you could have hired. I told him of all my troubles and he only offered me 2 free appetizers on my next visit. I said next visit, I'll never step foot in another Outback restaurant again in my lifetime. I said the least you should do is comp the dinner free of charge and give my family another free dinner on the house. Then maybe I could re-evaluate this chain. He then told me I have a rotten attitude and to stop talking and listen to him. He didn't want to hear my side of the story. He said we are done talking and to leave his restaurant. I was so upset when I got home I called the restaurant and asked to speak to Jose again and I told him I was contacting my Chase Credit Card company and reversing the charges of $95.00.

He started hollering at me again and said never to come back to his restaurant again. You seriously have to investigate this manager and provide counseling and therapy. How can you ever hire a cruel and demeaning person like this in the public eye?
     
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Anonymous on 2009-03-07:
Your daughter cried and walked out over a wonky table and cold taters? Did I read that right?
jktshff1 on 2009-03-07:
I just can't...:(
TGT101 on 2009-03-07:
They were obviously busy and didn't have any tables left you could have said I can wait another X minutes until a bigger table opens up...But you didn't. Telling you the solution to your problem is not bad customer service, it's an answer.
woodsk1 on 2009-03-07:
You went on a Friday night and thought a 30 min. wait was long. You left crying.. Next time stay at home, for all of our sakes..
madconsumer on 2009-03-07:
"You seriously have to investigate this manager and provide counseling and therapy. How can you ever hire a cruel and demeaning person like this in the public eye?"

chase qwill not charge back the costs.

if your daughter left crying over cold potaoes and a wobbley table, then she is the one who needs to seek your advice you dutifully gave to out back about their manager.

to stop a wobbley table, fold up a napkin, and slid it under the short leg. it really works, I have done this, and prevented my guest from running out it tears. as far as cold potatoes, did you politely ask to have them warmed up?
Anonymous on 2009-03-07:
heh Sherdy, I thought it was just me, thinking you only cried over spilt milk. I'll have to add cold mashed potatoes to the list.
woodsk1 on 2009-03-07:
Just read the last line again "I'll Re-evaluate the chain".. You here for a free meal.. Get over it! Stay home with your perfect sized, non wobble table, hot mashed potatoes and good service..
spiderman2 on 2009-03-07:
I'm assuming that your daughter is an adult since she has a husband. I would be worried about an adult crying over this experience. It wasn't the best dinner ever, but to be reduced to tears over it is a bit much. Your credit card company will not give you a charge back over cold mashed potatoes, if they did, no one would be paying for their food ever again.
Anonymous on 2009-03-07:
If they actually said "take it or leave it" regarding your table, why didn't you just leave right then, and talk to the manager on your way out??
Anonymous on 2009-03-07:
I'm with Jkt, I just can't... :(
Anonymous on 2009-03-07:
wow that is bad customer service.Jose needs to be retrained in my opinion.He never should have yelled at a customer (if of course that part happened,and I'm not saying it didn't) .

DigitalCommando on 2009-03-07:
The only thing that would have made the story more interesting is if the table squeeked each time it rocked.
I wonder if all persons would have cut their steaks in unison, kind of like a quartet of violin players playing simultaneously, if the opposing forces would have canceled out that rock?
Anonymous on 2009-03-07:
Actually, I think that would have sounded arousing to me.
Anonymous on 2009-03-07:
Okay, then I did read it right. You know, I donated my phone to a battered woman's shelter today and I donated $100 to an animal rescue group. With all the crap going on in the world today, surely your daughter can find more significant things to cry about.
Fenwick on 2009-03-07:
I always thought it was mashed potatoes
Anonymous on 2009-03-07:
The manager didn't want to hear your side of the story but he offered you two free appetizers and you had time enough to offer a rebuttal and tell him you want your family to receive two free meals? Your daughter left crying? If you were that unhappy with the table and the take it or leave it remark was actually made.. I would have left it. You made the decision to stay. I doubt Chase will reverse the charges.
dan gordon on 2009-03-07:
hard to imagine a two page complaint over a wobbly table and cold potatoes. You must not go out much huh? You forgot to say how far away you had to come from your double wide
sarahnkrystal on 2009-03-07:
The daughter was probably crying because her father embarrassed the crap out of her on her birthday and ruined it all over a wobbly table and cold mashed potatoes.
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