TAMPA, FLORIDA -- Tampa (Henderson Street). Dec. 27 found hair in salad, and Manager saw it and comped $9.99 of $78 total bill. When my family was not with me I called and told him I was surprised he did not comp entire bill. I could have loudly complained as the restaurant was at full capacity, but opted to keep it low-key. He credited another $21 to my Visa but I feel the entire $78 should have been comped.
Also, my guests were hesitant eating their own salads, and the one that ordered a Cobb Salad didn't even finish half of it as she lost her appetite! While Manager said this compensation was standard in the industry, I immediately found examples online where other Outback Managers comped the entire meals for hair in a sandwich and also a salad -- and their total bills exceeded $100. Comments or Feedback -- is this acceptable?
SUWANEE, GEORGIA -- Went to Outback for a steak dinner. When we were seated we were looking for a nice meal. The service was slow. It appeared that our table was not on anyone's list so we had to wait. My wife ordered the prime rib and I ordered the rib eye. Both were to be done 'medium'.
After a long wait for our salad our meat arrived. Her rib was 'rare'. The waiter said they would put it back on the grill to cook it some more. The best way to ruin a prime rib is to grill it. The meat was black and tasted burnt. My rib eye was tough and tasteless. They replaced it but the replacement was just as bad. All in all the service was slow and the food was not to our liking. We would not be going back for a long time. They must have reduced the quality of the meat they are serving.
DANVILLE, VIRGINIA -- Myself, my wife and two little girls were at the Danville VA Outback store on Sunday August 5, sitting at the last booth closest to the BAR and the Kitchen entrance. Our Server was **, who we thought was wonderful, we also had the not so happy experience with the Bar Keep on duty **. She complained the entire time we were there and right before we left after we had admired our server take care of almost every table in the lounge area, even the ones that she wasn't even getting a tip from, she belittle ** in front of the entire Lounge customers.
And I will have to say my family and I made a choice before we left that if she is ever at the bar when we come back we will not sit in that area. I really hate to complain but seeing ** handle the embarrassing moment like it was nothing I could still tell she was hurt and didn't want anyone to know....
I'm on a real losing streak with chain restaurants. Olive Garden which used to be good now serves half the portion size. Applebee's can't seem to get anything right with bad food and kids working there expecting a BIG tip for lousy service. Decided to give Outback a try.
Went on a Thursday night and was promptly seated in a booth. For an appetizer my wife ordered the French Onion soup. I ordered the Clam Chowder. Both were served hot and excellent. My wife ordered a full rack of the baby back ribs. They were moist and falling off the bone. I ordered the filet with a lobster tail. The filet was cooked to perfection and the tail was done just right. Finally a chain joint got it right. The check came to $55.00 and the waitress was tipped 25%. An enjoyable dining experience, we will return.
SPOKANE, WASHINGTON -- Took my mom to dinner for her bday. Ordered steak and lobster. It was so salty we complained and they brought us new ones that were almost as bad. My daughter order the pasta and she's easy to please. I asked her why she isn't eating her dinner and I tasted it. I've had frozen dinners that are better by far. They said it's their new way of seasoning and offered us an online survey for a free blooming onion. I spent $90 bucks and it totally sucked. We will go to Texas roadhouse and Red Robin. Good every time. I'm amazed they're still in business.
NEW BERN, NORTH CAROLINA -- My wife and I went to New Bern location of Outback on February, 28 2012. It was Tuesday, around 7:45, and the restaurant was completely empty. The Hostess sat us right next to a loud party celebrating a birthday. They were using foul language and were quite loud. We waited for 10-15 minutes before our server finally arrived to get our drink orders. Like I said before, the place was empty. There were a handful of people at the bar, our table, and the party next to us. That was it.
It should not have taken that long to get a drink order in. We ordered a Blooming Onion that came out burnt and we could not eat. Both of our baked potatoes were cold. We only received one refill during the entire meal. Even after we were done eating it took 15-20 minutes before the check arrived. There was no excuse for the horrible service by our waitress. We even contacted Outback about our experience. It has been one week, and no response. We will never eat there again.
HOUMA, LOUISIANA -- My wine came in a dirty wine server. When I showed the server, she took the wine server, but left the contaminated wine. My soup was served cold. It had never been heated. It came straight from the refrigerator. She took it. When it came back, the cheese would not even melt. I refused to eat it. When my entree came, the lettuce wedge was discolored-- like it had been cut days ago and turned brown on the top.
We are very good Outback customers. We eat at Outback at least 3 times a month. This was shocking!!! We love Outback Steakhouse. Please check the Houma one out. The waitress only serves what the kitchen puts out. All of this should be monitored by the manager. The Outbacks we frequent are in Texas usually. We visit the Houma one once in a while. We will go back to the Houma one again after a few months. I surely hope you can help.
ELLICOTT CITY, MARYLAND -- Went to dinner after working - a treat for me. Waited and got a table, finally ordered food - onion, salad & steak. Waited got my onion. Waited for salad - two different tables - one in front of me and across from me got their salad and I was still waiting. Problem was they had gotten there 10 to 20 minutes after me. Ate my salad waited for my steak - again the other two tables got their food. Asked for the manager - finally my steak came - cool. The manager says she would try to find out why the other tables were served before me.
At that time just took the steak home, paid my bill and waited for the manager. I went to the front and asked to speak with the manager. She finally came out and said that if I was in a rush I had tell them. I was not in a rush, I just wanted to know why I had to wait for other tables. They got their food and I finally got cool food. Why?
WAYNESBORO, VIRGINIA -- I recently complained to Outback Steak House in Waynesboro, VA about a prime rib cut that was tough and undercooked and then the second cut was overcooked and tough. Nice staff, just a bad cut of meat. Time did not allow me to order a different item as I had ordered 2x and my table of 8 had finished eating.
Just want all to know after I wrote my email to Customer service at Outback I had a telephone call from the manager of the local restaurant. He talked about my experience and was more than willing to make a good experience into a bad one. I will receive a gift card and this time I will order the rib-eye steak. Yes, businesses do listen. I have high regards for Outback and know the manager will listen if service is not good. Thank you John.
WAYNESBORO, VIRGINIA -- I ordered 8 oz prime rib-medium rare-bloody and very tough. Sent back and the next cut was overcooked (humped in the middle-looked like it had been put in the microwave and tougher than the first cut-they assured me it was a different cut). Manager came and was very nice and even said it did not even look like prime rib.
This meal was a Christmas gift and I did not get to eat as the other 8 were finished and had places to go as I did to and I did not have time to wait for another food item to be prepared. The meal was taken off the tab but the point is I did not get to eat and my gift was over. I wrote Outback but people tell me it does no good--they usually do not respond. We will see.