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They Say You Can Win a Free Meal on Facebook Tell How Much You Love Them and Post It and Then You Don't Get a Thing I Mean Nothing
Posted by Johnnie.ragland on 03/02/2012
I think it's wrong for Outback Steakhouse to have you fill out surveys and tell you to post it to say how much you love it for everbody to read it, then you don't get anything that they said you would get,a free Outback Steakhouse meal.

Johnnie Ragland
     
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Posted by DebtorBasher on 2012-03-02:
I have done some of those surveys before, and at the end they want me to subscribe to things I don't want...so, I just click off it.

I know there are offers to copy and paste things or 'Like' certain things for those Facebook coins you can use on games and I never got anything...but once you copy and past the message, a message is automatically added as if I wrote it saying, 'This really works, I got 500 FB credits'...yeah, I fell for that ONCE and never again. Now I ignore it when I see others posting that message because I know they didn't write that message and most likely never got their credits either. Just a way for companies to get their grubby little hands on people's info to add them to their spam mailing list.
Posted by ok4now on 2012-03-03:
D.B. Excellent point. All this does is give Outback free advertising at your expense but they offer you nothing in return. I learned my lesson about responding to surveys the hard way. They want your I.P. address to sell and spam you. I refuse to play their game and don't respond.
Posted by DebtorBasher on 2012-03-03:
Exactly Ok4Now, it's just like those 'Free IQ' tests, you go through the entire test and at the end of it, they want your Email address to send you your results...LOL...my IQ is high enough to know better than to give it to them.
Posted by Starlord on 2012-03-03:
They don't say everyone who responds gets a free meal. What the say is you MAY win a free meal. They receive vast numbers of these responses every day. The odds of you winning is based on the number of entries, just like any other drawing. I am sorry, but you are being unrealistic if you believe that you have been wronged because your number has not come up. Keep trying and good luck.
Posted by trmn8r on 2012-03-03:
I think Starlord may be on the right track, only b/c that was my first thought.

What surprised me is the other comments refer to a practice I was unaware of. I have done restaurant surveys, but none that are posted publicly. If Outback is soliciting comments that are to be posted on FB or elsewhere, they SHOULD give out free meals to every person that posts a positive comment (:
Posted by Anonymous on 2012-03-03:
The whole concept of "Social Media" has been blown out of proportion. Too many companies have no idea what it can really do for their businesses, and, as such, they do cheesy/misleading promotions like the OP describes.

Based on the OP's experience, I would say Outback is behind in its marketing efforts, and it needs to hire some new pros to move them forward.
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The Manager Needs To Be Evaluated.
Posted by Prg1995 on 02/04/2012
HOUMA, LOUISIANA -- My wine came in a dirty wine server. When I showed the server, she took the wine server, but left the contaminated wine. My soup was served cold. It had never been heated. It came straight from the refrigerator. She took it. When it came back, the cheese would not even melt. I refused to eat it. When my entree came, the lettuce wedge was discolored-- like it had been cut days go and turned brown on the top. We are very good Outback customers. We eat at Outback at least 3 times a month. This was shocking!!! We love Outback Steakhouse. Please check the Houma one out. Th waitress only serves what the kitchen puts out. All of this should be monitored by the manager. The Outbacks we frequent are in Texas usually. We visit the Houma one once in a while. We will go back to the Houma one again after a few months. I surely hope you can help.
     
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Posted by trmn8r on 2012-02-04:
In my experience, some locations of chain restaurants may be run much more poorly than others. Too many times I've given a location a second chance, and I regretted going back. I hope this works out for you.
Posted by ok4now on 2012-02-05:
This is the chance you take with any chain restaurant. If you eat there 3 times a month you must be satisfied. Any restaurant can have a bad night. With the prices that they charge I would ask for the manager. You are a regular customer and deserve to be compensated.
Posted by Dynamo011 on 2012-02-05:
Agreed. When you eat at a restaurant frequently, I try to keep in perspective that you'll have a bad meal every once in a while. That said, it doesn't mean I give them my hard earned money if I'm not satisfied. I would definitely take that one up with someone.
Posted by CowboyFan on 2012-02-06:
The person I would try to speak with is the chef overseeing the region in which this outback is located. I would assume that corporate management has a chef who visits the restaurants to make sure they are preparing and serving food according to the corporate formula. That is the person that I would complain to about the food, because that person could make the manager comply with the corporate policies.

An acquitance of mine is an executive chef with Ruth Chris Steak House. He cooks in one restaurant, but oversees the entire district, going to other Ruth Chris restaurants to check on their food costs and whether they are preparing their food items in accordance with corporate policies and standards.
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Why Was I The Last To Be Served
Posted by Rbecleisure on 01/17/2012
ELLICOTT CITY, MARYLAND -- Went to dinner after working - a treat for me. Waited and got a table, finally ordered food - onion, salad & steak. Waited got my onion. Waited for salad - two different tables - one in front of me and across from me got their salad and I was still waiting. Problem was they had gotten there 10 to 20 minutes after me. Ate my salad waited for my steak - again the other two tables got their food. Asked for the manager - finally my steak came - cool. The manager sais she would try to find out why the other tables were served before me. At that time just took the steak home, paid my bill and waited for the manager. I went to the front and asked to apeak with the manager. She finally came out and said that if I was in a rush I had tell them. I was not in a rush, I just wanted to know why I had to wait for other tables. They got their food and I finally got cool food. Why?
     
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Posted by Anonymous on 2012-01-17:
And what did the manager say?
Posted by lexophiliac on 2012-01-17:
Your order may have taken longer to cook, depending on the cut of meat and how you wanted it prepared and what the other tables ordered. My dining companion at a Longhorn BBQ was told his steak would take approximately 45 minutes to cook to order, prompting him to opt for something different, as my entree choice would only take 20.
Posted by ticia232 on 2012-01-17:
How did you order the steak cooked? Well done steaks take longer than medium rare. Even if the steak looked well done, it could what is called black and red (burnt on the outside, raw on the inside.)
Posted by ok4now on 2012-01-18:
You're eating at a chain restaurant not Morton's. This is not a criticism, I eat at Outback also. The problem with all of these chain joints is it's hit or miss. Some are better than others. The worst offender for consistently bad food and service from my experience has been Applebee's. After an hour we still didn't have our food. The manager refused to come to our table. The waitress apologized and said "They're clowning around in the kitchen and won't give me my food." We walked out. They lost a customer.

Outback is one of the better chain restaurants. You had a bad experience. Try another location next time.
Posted by Anonymous on 2012-01-18:
I believe Morton's is a chain also.
Posted by ok4now on 2012-01-18:
True but their level of service and food quality is far above Outback. They are well managed and give the customer a true dining experience.
Posted by momsey on 2012-01-18:
They also cost about 4 times as much.
Posted by Anonymous on 2012-01-18:
yeah I'd expect excellent service if I was shelling out $100 for a steak.
Posted by ok4now on 2012-01-18:
I didn't say Morton's was worth the money, only that they have good food and offer great customer service. If you have the bucks to spend this is the place to go. I'm looking for value and good food. Outback offers this but they are not consistent like other chain joints. I have had good luck with them an will return.
Posted by MDSasquatch on 2012-01-18:
If you want a good steak in the area, go to Longhorn Steakhouse; is is on Snowden River Parkway just off 175; I have NEVER had bad food or bad service there.
Posted by I love my son on 2012-01-18:
Maybe the other tables asked to be served faster..Most time I go out to eat if there is a salad or appetizer being served they hold off on making food so that you can enjoy each course. Next time tell them you like to have food come out faster ...I also agree that it does depend on what you ordered and how you had it cooked..
Posted by Starlord on 2012-01-18:
We live in western Washington (snowed in right now)and are bombarded by TV ads for Longhorn. The only problem is, according to the chain's website, the closest Longhorn to us is in KANSAS! The ads look great, but why in the world are they playing in a state half a country away?
Posted by lexophiliac on 2012-01-18:
We have a couple Longhorn BBQ restaurants here in Washington Star, which are not to be confused with Longhorn Steakhouse. (Took me awhile to untangle the knot and acknowledge the difference).
Posted by Churro on 2012-01-18:
You're not missing much Lexo. It's a lot like Outback. Mediocre quality beef served up to people who can't tell the difference in a spiffy plastic corporate atmosphere.
Posted by CowboyFan on 2012-01-18:
Was the server the same person? I notice that some servers are slower, or they have big tables to serve which take a lot of their time, which means the length of time to get the order into the kitchen and the food back out to the customer take longer. I hate it when I give my order, then the server immediately goes over to a big table which takes 10 minutes getting their order together, all the time during which my order is sitting in the server's tablet.

Perhaps the waiter at the other time only had a few tables, so that the server could get the order right into the kitchen, and wait for the food to come out.
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A Thank You
Posted by Grits2298098 on 12/30/2011
WAYNESBORO, VIRGINIA -- I recently complained to Outback Steak House in Waynesboro, Va about a prime rib cut that was tough and undercooked and then the second cut was overcooked and tough. Nice staff just a bad cut of meat. Time did not allow me to order a different item as I had ordered 2x and my table of 8 had finished eating. Just want all to know after I wrote my email to Customer service at Outback I had a telephone call from the manager of the local restaurant. He talked about my experience and was more than willing to make a good experience into a bad one. I will receive a gift card and this time I will order the rib-eye steak. Yes, businesses do listen. I have high regards for Outback and know the manager will listen if service is not good. Thank you John.
     
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Posted by Kris10 on 2011-12-30:
I'm glad you got some resolution to this! Thanks for coming back and letting us know!
Posted by Bill on 2011-12-30:
I think you meant to say -- "A bad experience into a good one"

Thanks for the review. The outback near me is always good and the food is consistent.
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Was It Really Prime Rib?
Posted by Grits2298098 on 12/27/2011
WAYNESBORO, VIRGINIA -- I ordered 8 oz prime rib-medium rare-bloody and very tough. Sent back and the next cut was overcooked (humped in the middle-looked like it had been put in the microwave and tougher than the first cut-they assured me it was a different cut). Manager came and was very nice and even said it did not even look like prime rib. This meal was a Christmas gift and I did not get to eat as the other 8 were finished and had places to go as I did to and I did not have time to wait for another food item to be prepared. The meal was taken off the tab but the point is I did not get to eat and my gift was over. I wrote Outback but people tell me it does no good--they usually do not respond. We will see.
     
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Posted by trmn8r on 2011-12-27:
They may write back to you, apologize, and even give you a coupon to return for a third miserable experience.

But you have to ask yourself, is it worth it to take that chance after those two nasty cuts of beef you were served?

I wrote off Outback a few years ago. I go out less often and pay more now, and always have a good meal.
Posted by Ocarina of Time 3DS on 2011-12-27:
It has been only been two days an it is a busy time. Give them more than two days to respond. Most likely they were not working behind the scenes.
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Concerned
Posted by Viccrosby5115 on 12/27/2011
GRAPEVINE, TEXAS -- My wife and I have been customers’ at the Grapevine Outback location for 15 years now. We spend one evening, usually Friday evening, also Saturday and sometimes one more time each week at this establishment . Again, I mentioned that we have been doing this for 15 years. During this time we have met all the different management staff, employees and many patrons. As I am sure you are aware, there are some employees working at this location that have been at this location since our first visit, which is one of the main reasons that we enjoy and relish our attendance. I will mention at least one outstanding employee, Bridget, however there are many more that are tremendous and have become close friends (Rachel, Todd, Jackson, Trent, Meredith, to name a few). In addition, we have met many wonderful good people during our visits, and have become very close friends with many other “regulars” and non regulars that dine and visit this location. I guess we just try to be friendly and help everyone enjoy their visit.
As you are aware, Outback is “not” the only restaurant available for us to frequent, however, because of the employees, the service, cleanliness, the standard for quality of food, pricing and variety of selection, we really only ever consider this restaurant. We even joke about it, well, “let’s try a new restaurant…….like ”, and we end up at Outback. All who know us hear about how “ great Outback” is. We solicit virtually everyone we come in contact with to frequent this establishment. We bring our family, our friends, and business associates to this location as stated prior on a regular basis.

I wish to apologize however for an incident that occurred Friday night, 12/23/2011 at this location. I arrived at Outback from work at about 6:30pm, and then my wife and oldest son arrived. We sat at the bar, as we usually do for cocktails and some dinner. Met and spoke with other couples that were sitting around us, laughed and were having a pleasant evening. Although the Restaurant was busy, “service “ was again fantastic, Bridget and Rachel working behind the bar and were just super attentive to all both sitting and standing around the bar area. We ordered some dinner, ate and visited with those around us. Met a very nice couple that resembles an actor and that also lives in Grapevine. Our son finished his dinner and departed at about 7:45pm.
All seemed fine until a group (two adult males, an adult female and young girl) came in and first sat across the bar from us, then moved to some seats that where vacated close to us. As I usually do, I greeted them, they sat down, and I didn’t pay much other attention to them.
All of a sudden, the larger of the two men, started loudly and profanely complaining about the service and how absolutely filthy the bar area was. I looked around to see the what he might be speaking of, but could not really picture what was wrong as the area was busy. My wife responded to the man that he please not be so rude, loud, and asked as to what he was referring, to which he then basically told her to “shut the “f”up, and repeated his disgust with the establishment. It was then both my wife and I responded to the man that if he was unsatisfied, then maybe he should leave. His response became more profane, and told me to be careful for my actions because he would “f” me up. I did then respond quite profane, stood up, stated again that maybe he should leave if things were so horrid, and then I sat down. About this time, one of the assistant managers appeared with a couple of waiters, spoke to the man and then they escorted him back to the kitchen. By this time, the females that were with the men left, and the other man remaining, stated to me that his friend was going to “f” me up, and to be very, very afraid of him. From my sitting position, my response was also stern and profane, yet I asked him if maybe they just leave and I would pay their tab. His response was something to the effect of “f” you. I stated profanely with a “whatever”, and he left. However, the first man was still in the kitchen with the assistant manager. All seemed calm again.
I ordered some dessert, it came, and I ate it. My wife and I were still at the bar when another manager came up to me and stated that “I” should leave. Well, that did irritate me. My “actions” during this event were not perfect,(as my natural voice is loud anyway), however, during the entire issue I remained seated except once, and was basically attempting to defend the staff and the Restaurant.
I then got up, laid $100.00 on the bar for our tab, and have left. Once outside, the first man was there still conversing with the assistant manager.
Respectfully,
     
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Posted by Bill on 2011-12-27:
If the situation is as you describe then the police should of been called.
Posted by trmn8r on 2011-12-27:
I sense some blurring of boundries. While you are long time customers, you aren't employees.
Posted by Old Timer on 2011-12-27:
Interesting. Just make sure you never land the first punch. The second punch is you defending yourself, but make sure it's a really good one right to the jerks throat. You win, the other guy goes down gasping for air then to jail for assault.

As for Outback Steakhouse, they must have seen something that put you right in the middle of the ruckus? Too bad if they saw it that way as they probably were not aware of the prior whining and aggression by the other patron.

~~JMHO
Posted by Skye on 2011-12-27:
I don't understand why you and your wife felt it necessary to even bother replying to him. He sounds like he was a bully and drunk. Better safe then sorry. I understand you have been long time customers, but it wasn't your place to defend an employee. People get murdered for less.

This is an incident where the POLICE should have been immediately called.
Posted by old fart on 2011-12-27:
I know it's difficult BUT never respond to a drunk in His style... better just get up and leave, things will be better next time...
Posted by lexophiliac on 2011-12-27:
You should never confront an angry, belligerent drunk. Especially one you do not know. I knew a man who was three times as dangerous drunk as he ever was sober.
Posted by DebtorBasher on 2011-12-27:
That's terrible advice Tasha! My cousin gave a drunk one punch when the drunk challenged him. It resulted in a 'One Punch Homicide' my cousin is still doing time for it.
Posted by Old Timer on 2011-12-27:
DB, if struck you need to fight back and protect yourself. Just make sure you don't throw the first punch. And if you have to throw a punch in defending yourself, make damn sure it's a good one.
Posted by DebtorBasher on 2011-12-27:
I agree, IF you are struck...but that doesn't seem to be the case here and Tasha is stating he should have punched the guy, when it looks like it was verbal and not physical. This guy was being verbally 'challenged'. In my cousin's case, the drunk kept 'challenging' and taunting him and called him outside, it was all verbal until my cousin who is known in that town by everyone, to have a bad and violent temper finally lost it and gave the drunk guy that one punch he begged him for.
Posted by trmn8r on 2011-12-27:
+158 DB.
Posted by DebtorBasher on 2011-12-27:
I'm trying so hard to get a +160 from you 8er, but, at least I'm getting closer.
Posted by Starlord on 2011-12-27:
I always heard that you should never argue with an idiot. They will drag you down to their level and beat you with experience.
Posted by jktshff1 on 2011-12-27:
While I can understand your motives, It was none of your wife's nor your business to attempt to "correct" the situation. It was the business' problem and you should have informed their staff, rather than confront the sitrep yourself.
That being said, the stuff about the "first punch"...if I am in fear of mine or my life or injury and am attacked, someone is going to get shot.
Posted by Old Timer on 2011-12-27:
Jkt, a bullet does make one heck of a punch...
Posted by Ocarina of Time 3DS on 2011-12-28:
Tasha if you have experience fighting while you are drunk you can be twice as dangerous. Then again the OP never mentioned that the person he was dealing with was drunk. Maybe he was sober and has anger issues?
Posted by Ocarina of Time 3DS on 2011-12-28:
Now that I reread this. I think that viccrosby5115 is not complaining or anything. He is just apologizing for his actions because he realized he was wrong by approaching the drunk and or diner with anger issues.
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Disappointing and terrible service
Posted by Acole74794 on 11/30/2011
LITTLETON, COLORADO -- I am a widow and single mom of two boys ages 9 and 11. October 21 we ate at the Outback in Littleton, CO. We were sat in the back next to the kitchen, where the wait staff decided to set up their social hour. We had tea and water pitchers behind us and much conversation that my children really did not need to hear. Laughing, joking, and complaining. At one point we had a chapstick propelled under our table which my 9 year old was asked to retrieve. The food came out and was cold, my steak was dry and over cooked. My 9 year old was sharing my steak and did not like it either. I complained and sent it back and they offered him something else. He asked for the ribs. They brought out a children's portion of ribs with mashed potatoes. I ate my baked potato. I was charged for my steak. Never received a replacement and they took the steak back to the kitchen, apparently the cook wanted to see it. We went back for dinner last week on Nov. 24th. My eldest brought his brother's new 200 page Green Lantern book to read and was sitting next to me in the booth. We ordered dinner, the waiter also received a table of 6 adults which seemed to be much more important to him. He brought them bread and water. We received no bread or water. I had ordered a orange colored martini and he carried my drink in his left hand while balancing a tray of drinks for the other table. He went to set the drink down and spilled the drink across the middle of my son's "NEW" book and over the table. Laughed it off saying " I'm not that good at carrying those drinks." Walked off to deliver the other drinks, didn't apologize or offer to help dry things up. I asked my youngest to ask the girls in the front for some paper towels and cleaned up the mess, drying the book as much as possible. The manager eventually came over and asked if I wanted another drink. She told us not to worry and to enjoy our meal that she would take care of it and if we wanted dessert to order that as well. I did order another drink as well as a glass of water. We had to wave down the waiter and ask if we may have bread with our dinner. He then said he was sorry he had spilled the first drink. Our food came. I and my eldest ordered steak medium. Mine was perfect my son's was almost rare. He ate it not wanting to wait for another to come out. The boys ordered cheesecake for dessert. The manager came by to see how their dessert was and said she new how frustating it was to have a spill on a book because she had just spilled something on her cookbook that same day. I asked her if she was going to be taking care of the meals as well and she said sure if you would like. She went to catch the waiter. The bill came and the cheesecake and one kid's meal was removed from the bill. I was charged for my meal, another kid's meal and both my drinks. We paid and left. I have enjoyed going to the Outback for many many years. Not sure why the service has gone down hill so poorly but extremely disappointed. Its the last $100 I plan on spending there. I feel we were treated as second class citizens and I assure you we are not.
     
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Posted by trmn8r on 2011-11-30:
I had too many bad experiences at my local Outback.

As you imply, things CAN go right at an Outback. In practice, however, it seems that they often go wrong. I'm not planning to darken their door again myself. Well written complaint.
Posted by ok4now on 2011-12-01:
You got burned by a chain restaurant. I have tried them all and it's hit or miss. When you're spending this kind of money you expect better. Unfortunately management is lacking and the wait staff is mostly kids. The kitchen could care less if you're satisfied. Send it back and you're on your own with what you get. Applebee's is the worst, they are consistently bad. Sorry you had a bad experience with them.
Posted by oldisgood on 2011-12-01:
I do not understand why you paid for the spilled drink. I commend you for not creating a scene and just paying the bill and leaving. You are going to protest with your wallet, which is what I would do also, but why did you pay for the drink?
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Poor Food Quality
Posted by Wilcox460497 on 11/19/2011
CHATTANOOGA, TENNESSEE -- We moved up from Florida which is where Outback started so we know what the quality should be.
The Outback in Chattanooga always serves poor quality in their food. we said at our last visit we would never go back again, and what did we do go back only to find the food terrible.

How can the name "Outback" be so different from Florida to Tennessee? The food is always overcooked or undercooked, burnt and tatse like it is left over and reheated. I assure you we will never go back to Chattanooga Outback again.

Someone from corporate should take the time to visit this location and see why it is managed so poorly.
     
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Posted by trmn8r on 2011-11-19:
The food quality stinks in Pennsylvania too. I think there is a pattern.
Posted by Kris10 on 2011-11-21:
Trm, could you clarify which location? Because the one I go to on occasion is just fine The one on Union Deposit Road Harrisburg, PA.
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Outback Restaurant Food Poisoning
Posted by Jmulv21 on 11/07/2011
LUBBOCK, TEXAS -- A business associate and I were recently dining at the Outback Steak House in Lubbock TX and although we had different entrees, we shared the same the same appetizer: a blooming onion. We were sicker than dogs the next day and didn’t recover for a week. This mirrored an experience I had in Louisiana . . . different entrees, but the same illness the next day. FOOD POISONING.

Shortly after the Lubbock trip I saw the special offer that Outback was going to offer free blooming onions to service personnel. Is this Al Qaeda trying to diminish operational readiness? You be the judge, but Troops, unless you are interested in soiling your BDUs – DON’T DO IT . . . just walk away from the blooming onion!
     
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Posted by trmn8r on 2011-11-07:
Interesting complaint. Sounds likely, but I can't find any similar complaints.

That is a signature item at Outback, and I'm not sure your complaint will result in it disappearing.
Posted by Anonymous on 2011-11-07:
I recommend Texas roadhouse. Awesome place for a good steak and service.
Posted by trmn8r on 2011-11-07:
Perhaps. The service at my TRH sucked, and I tossed that dump to the curb. 3 of 4 visits were horrible. 25% = fail.
Posted by Anonymous on 2011-11-07:
depends on location. I had excellent service at the one I went to.
Posted by Anonymous on 2011-11-07:
I don't see how Al Qaeda fits into all of this
Posted by jktshff1 on 2011-11-08:
Wally, that's why a location is an important part of a post.
Posted by Anonymous on 2011-11-08:
To me, the "Al Qaeda" spin is inappropriate. Are you sure you just didn't share some germs with the person you shared the onion with?

If the same thing happened to you in Louisiana, I wonder if there is just something about these onions that disagrees with you in general?
Posted by jason on 2013-08-01:
Got sick off bloomin oinion at outback in michigan
Posted by Candy on 2013-09-11:
I got sick off of a Blooming Onion last nite at an OB in Foothill Ranch, CA
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Who else's food are you sharing (Outback Restaurant)?
Posted by Ffrob31 on 10/12/2011
COOKEVILLE, TENNESSEE -- Visited Outback and had terrible experience. Ordered Sirloin steak and added grilled shrimp. Bit into the shrimp which we considered cold/partially raw. Asked our server to fix the problem. To our surprise she came to the table with small plate to retrieve the half eaten shrimp and the others to return them to the kitchen for further cooking! After thinking about what just took place I was shocked to think about how many other people's partially eaten food was returned to the grill where my food was being cooked. An email to Outback customer service and ultimately talking directly to the manager revealed this is standard practice. I therefore am NEVER going back to a place that allows chewed food on the grill with my food. The manager did offer free food to make up for my experience....but I graciously refused.....not worth ever going back to me.
     
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Posted by Kris10 on 2011-10-12:
It might just be me, but I'm missing the point here... Even 'partially eaten' food that goes on a grill gets cooked to the point that it's sterilized enough to eat. Not much can survive those temperatures. I feel that you're perfectly safe eating that food. *Shrug* Like I said, that might just be me though.
Posted by oldisgood on 2011-10-12:
I think it is just the idea of food someone has already eaten being cooked along with your food. EEWWWWW
Posted by Skye on 2011-10-12:
It's not just Outback, that reheats food. Most restuarants reheat everything we send back, because it's not cost effective to keep making new food, and tossing food that was not cooked enough to the customer's liking. They are giving you back your own food, not somebody else's and I understand your issue, but the grill is hot enough as Kris mentions, to kill everything.

I also concur with Kris.
Posted by trmn8r on 2011-10-12:
I concur with Skye - my guess is this happens all the time. Those grills are like 500 degrees or more, so germs aren't much of a concern.


That said, I pitched OUtback to the restaurant garbage dump a few years ago, partly due to poor food preparation on occasion. I think you made a wise choice.
Posted by Churro on 2011-10-12:
If I wanted to eat reheated food I'd eat at the OnCue. This is not what I'd expect from a place like outback. Or maybe it is. Regardless, I would have refused the re-did shrimp and insisted it was removed from the ticket.

It's a shame how little these big corporate plastic casual dining joints care about quality or the customer.
Posted by SteveWiginowski on 2011-10-13:
When the shrimp were taken from your plate, did they say that they were going to re-cook them? I'm not sure if that's an assumed thing or what they said.
Posted by Slimjim on 2011-10-13:
Steve has a point. If they were undercooked, they wouldn't leave them there anyway. My guess though is you are right, they would have finished cooking the same ones. Like others said though, it's pretty common practice among eateries.
Posted by Starlord on 2011-10-14:
Even if you watch 'Hell's Kitchen,' you will see food returned, listen for the word s refired or refiring. This means the food is being brought to the desired state of doneness. This is a standard practice in the restaurant industry. As noted, the cooking is at a high enough temperature that no germs are going to survive.
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