I'm on a real loosing streak with chain restaurants. Olive Garden which used to be good now serves half the portion size. Applebee's can't seem to get anything right with bad food and kids working there expecting a BIG tip for lousy service. Decided to give Outback a try.
2 Replies - Latest reply on 05/14/2012Add reply
Went on a Thursday night and was promptly seated in a booth. For an appetizer my wife ordered the French Onion soup. I ordered the Clam Chowder. Both were served hot an excellent. My wife ordered a full rack of the baby back ribs. They were moist and falling off the bone. I ordered the filet with a lobster tail. The filet was cooked to perfection and the tail was done just right. Finally a chain joint got it right. The check came to $55.00 and the waitress was tipped 25%. An enjoyable dining experience, we will return.
NEW BERN, NORTH CAROLINA -- My wife and I went to New Bern location of Outback on February, 28 2012. It was Tuesday, around 7:45, and the restaurant was completely empty. The hostess sat us right next to a loud party celebrating a birthday. They were using foul language and were quite loud. We waited for 10-15 minutes before our server finally arrived to get our drink orders. Like I said before, the place was empty. There were a handful of people at the bar, our table, and the party next to us. That was it. It should not have taken that long to get a drink order in. We ordered a Blooming Onion that came out burnt and we could not eat. Both of our baked potatoes were cold. We only received on refill during the entire meal. Even after we were done eating it took 15-20 minutes before the check arrived. There was no excuse for the horrible service by our waitress. We even contacted Outback about our experience. It has been one week, and no response. We will never eat there again.3 Replies - Latest reply on 03/07/2012Add reply
I would like to know why a steak house would run out of certain steak?The second thing that happen was the steak that was served was over done. The second steak that was served was very good. 4 Replies - Latest reply on 03/05/2012Add reply
I think it's wrong for Outback Steakhouse to have you fill out surveys and tell you to post it to say how much you love it for everbody to read it, then you don't get anything that they said you would get,a free Outback Steakhouse meal.
6 Replies - Latest reply on 03/03/2012Add reply
ELLICOTT CITY, MARYLAND -- Went to dinner after working - a treat for me. Waited and got a table, finally ordered food - onion, salad & steak. Waited got my onion. Waited for salad - two different tables - one in front of me and across from me got their salad and I was still waiting. Problem was they had gotten there 10 to 20 minutes after me. Ate my salad waited for my steak - again the other two tables got their food. Asked for the manager - finally my steak came - cool. The manager sais she would try to find out why the other tables were served before me. At that time just took the steak home, paid my bill and waited for the manager. I went to the front and asked to apeak with the manager. She finally came out and said that if I was in a rush I had tell them. I was not in a rush, I just wanted to know why I had to wait for other tables. They got their food and I finally got cool food. Why?15 Replies - Latest reply on 01/18/2012Add reply
WAYNESBORO, VIRGINIA -- I recently complained to Outback Steak House in Waynesboro, Va about a prime rib cut that was tough and undercooked and then the second cut was overcooked and tough. Nice staff just a bad cut of meat. Time did not allow me to order a different item as I had ordered 2x and my table of 8 had finished eating. Just want all to know after I wrote my email to Customer service at Outback I had a telephone call from the manager of the local restaurant. He talked about my experience and was more than willing to make a good experience into a bad one. I will receive a gift card and this time I will order the rib-eye steak. Yes, businesses do listen. I have high regards for Outback and know the manager will listen if service is not good. Thank you John. 2 Replies - Latest reply on 12/30/2011Add reply
WAYNESBORO, VIRGINIA -- I ordered 8 oz prime rib-medium rare-bloody and very tough. Sent back and the next cut was overcooked (humped in the middle-looked like it had been put in the microwave and tougher than the first cut-they assured me it was a different cut). Manager came and was very nice and even said it did not even look like prime rib. This meal was a Christmas gift and I did not get to eat as the other 8 were finished and had places to go as I did to and I did not have time to wait for another food item to be prepared. The meal was taken off the tab but the point is I did not get to eat and my gift was over. I wrote Outback but people tell me it does no good--they usually do not respond. We will see. 2 Replies - Latest reply on 12/27/2011Add reply
GRAPEVINE, TEXAS -- My wife and I have been customers’ at the Grapevine Outback location for 15 years now. We spend one evening, usually Friday evening, also Saturday and sometimes one more time each week at this establishment ... read full review16 Replies - Latest reply on 12/28/2011
Disappointing and terrible service
LITTLETON, COLORADO -- I am a widow and single mom of two boys ages 9 and 11. October 21 we ate at the Outback in Littleton, CO. We were sat in the back next to the kitchen, where the wait staff decided to set up their social ... read full review3 Replies - Latest reply on 12/01/2011
My stepdaughter and myself made the decision we would eat at Outback Steakhouse, the one on Canal Drive in Kennewick, WA. We made the decision because we haven't been there in a long time. It turned out to be the most unpleasant and expensive dining experience in my life. During the meal my stepdaughter felt something wrap around her tongue ring, she pulled out a long hair. We addressed the situation and they talked a good game, but didn't really resolve anything. The manager offered to pay for the appetizer, but failed to do so. The total bill including tip, which the server was good, was $77.61 and I paid with my debit card. The next day I discovered I was erroneously charged $676.11. I went back to the restaurant and addressed the error, again I got lip service. If you go there WATCH OUT and take cash with you.3 Replies - Latest reply on 10/05/2011Add reply
I wrote an e-mail to Outback Steakhouse and I NEVER got a reply. (so much for their promise of ALWAYS responding to emails) I was upset because when I placed my order I received a steak the size no bigger than a POST IT NOTE!!!! I was not expecting a huge steak but neither was I expecting something that would leave me HUNGRY after a $30 tab... Needless to say I'm still angry... 4 Replies - Latest reply on 08/07/2013Add reply
While driving to Florida we stopped in Richmond Kentucky and went to the outback steakhouse. The staff there were unbelievable they were friendly and went out of there way for us. 2 people were especially good one was the manager she was the best and the other was a server I'm sure the whole staff was the same.
5 Replies - Latest reply on 03/22/2011Add reply
We will be returning to this Outback again and again when ever we travel. I just wish we had Outback in Canada that gives the service these 2 girls gave us.
BURLINGTON, MASSACHUSETTS -- I was at the Burlington, MA. Outback for dinner in early February after a day at work. I noticed that all 5 televisions were set to a hockey game and that people in the area around me were not watching the closest TV. So, as I often do at other restaurants, I asked if they could put the news on that TV and was told by the bartender that she had to check on this. She came back to advise that it couldn't be done. I then asked to see the Manager - he came over bringing his somewhat cocky attitude. He said it "was not their policy" to show anything other than sports". When Isaid "that seems discriminatory, he replied "oh, are you saying that only men watch sports"? "Never said that", I replied, "whether it be male or female who wishes to watch other than sports, you are dictating sports only." Needless to say, I have no interest in returning to any Outback Steakhouse.
17 Replies - Latest reply on 07/17/2011Add reply
LAKELAND, FLORIDA -- Tonight my husband and I had dinner in Lakeland Fl Outback. We were very dis pointed with the service. The steak was over cooked and we ask for Heinz 57 and were told that they were out of it but they were getting it with in mins. It didn't happen. So we ask to speak to the manager which never came. Then we stop a waitress and she says that she is management. Which we believe was not true. So we tell her we just wanted her to know what happened. We didn't expect anything from this. We were very disappointed with the service tonight. Probably will not go back to this Outback Steak house. 2 Replies - Latest reply on 02/12/2011Add reply
CLERMONT, FLORIDA -- The advertisement on TV for Outback anniversary shows the steak being served with 2 shrimp and 2 scallops. My husband saw the ad and we decided to go there for dinner. We went to the Clermont, FL restaurant. When we looked at the menu in the restaurant it only showed 2 shrimp and 1 scallop. My husband brought this to the attention of the server who proceeded to go in the back and talk to someone. When she returned she told my husband that whoever she talked to said he was wrong that the ad showed 2 shrimp and 1 scallop. Needless to say we left without ordering any food. When I checked online my husband was correct. They should advertise what they are going to serve!!!!11 Replies - Latest reply on 01/26/2011Add reply
My husband and I went to Outback Steakhouse for Dinner on Saturday night. When we arrived the hostess was friendly and told us it would be about a 5-10 minute wait. We were OK with this and took the pager and went to sit in the bar to wait. We waited for over 20 minutes and looked around to find several empty tables. When I approached the hostess she stated that she must have made a mistake because her paper showed we were already seated. We quickly took our seat at our table and promptly ordered. While we were waiting for our drinks, the manager came over and introduced himself. He then apologized for the mistake and the wait and offered us a free desert.
4 Replies - Latest reply on 08/04/2010Add reply
We thoroughly enjoyed our dinner and our desert. The food was great and the experience will make us come back to enjoy Outback again.
HERMITAGE, TENNESSEE -- The food we received from the Hermitage, TN location tonight was unbelievably HORRIBLE. We stopped dining regularly at Outback when the crawfish was taken out of dishes. However, we continued to eat Outback on occasion - Until today. We will NEVER eat at Outback again and I am going to make sure everyone close to me bans Outback. I can not believe the decline in the quality of Outback's food. The steak I got tonight was the same thing they serve at Waffle House. We ordered curbside take away and we did not receive ONE satisfactory item. I am in shock at the food I received tonight. What happened to Outback? I know I am only one person but I am going to make sure I get the word out every way I can about the Waffle House quality Steaks they are serving. Unbelievable. I am truly shocked at the food I received tonight. I didn't bother to call and complain because I'm sure they will think I am trying to get my money back or something but I am going to do everything I can to save other people from wasting their money at this place.12 Replies - Latest reply on 01/14/2011Add reply
OXON HILL, MARYLAND -- I ate at the Outback in Oxon Hill, Maryland. I went here on Mother's day with my mom. The silverware was sticky, the drink glasses dirty and the staff did not seem to care about hygiene at all. I spoke to the manager before I left, but once he found out that I was NOT asking for my money back he seemed not to care. I got home and within two hours of eating the ribeye, my stomach began churning and I got ill. I was ill all night with diarrhea and can only imagine the unclean, unsanitary conditions in that kitchen. This restaurant was horrible and not up to Outback standards. I will NEVER eat there again. 11 Replies - Latest reply on 05/20/2010Add reply
My honest experience
SAN DIEGO, CALIFORNIA -- Glazed Pork loin served less then 1 inch in width. Pork loins are at least 2 to 3 inches in width. When I am not dining out, I am cooking in my kitchen. Pork loin is a favorite of mine. Even in the picture ... read full review5 Replies - Latest reply on 03/17/2010