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Just say no to the big O
Posted by Itex25 on 11/01/2012
UTAH -- My wife ordered a couch on Oct 12th from Overstock.com after they screwed up our order on the 6th and we had to reorder the couch again. The woman at overstock who took the order told my wife, do not take delivery until the couch is brought into our home, set up and to inspect the couch to make sure it is not damaged. I have been waiting for almost a month to get my couch and it arrives tonight on the delivery truck with instructions to only drop it at the doorstep, no set up, no inspection just dumped at the front door. We tried to contact someone at Overstock and had to wait for at least 30 minutes to speak to someone from management, he was useless and unable to help us, by this time the delivery truck had left and we still had no couch and no refund from overstock in sight, so I don't know what to do. I know BBB is basically useless but I will copy and paste my experience with overstock to many websites including the Attorney General in Texas and Utah, I just wanted my couch delivered and set up like they promised and now I have no couch and those liars (Overstock) still have my money and Overstock has done nothing but increase my stress level and still no couch. Overstock is incompetent and un-ethical.
     
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Posted by trmn8r on 2012-11-01:
This just happened. It takes a few days at least to process a refund. I would tell Overstock to cancel the order and demand a refund. Wait a week and if no refund shows up, file a dispute with your CC company.

I would only go the BBB route on this after allowing the Big O a reasonable time to do the refund (2 weeks max), and if you did NOT use a CC. The BBB has gotten refunds for me on two occasions, so they are not necessarily worthless.
Posted by O.co on 2012-11-02:
Hey itex25,

Im so sorry to hear about your experience. This is being looked into and you will be contacted back as soon as possible with what can be done.
Posted by simplyjeff on 2012-12-08:
As the owner of a furniture company I have always been fascinated by consumer acceptance of "a reasonable time" for refunds to be up to "a couple of weeks." Once the refund has been agreed to, there is absolutely no reason why it can't be processed within 24 hours

I once asked my bank why it took three days for deposits to be credited to my account. Now it gets done in one day.

Posted by JETBEAR on 2012-12-08:
A co-worker also has shared similar tales of Overstock.com... She too did not receive satisfaction with her furniture purchase. I think it's safe to say thanks to your post, and her bending my ear I will avoid them at all costs. Sorry this happened to you. I do thank you for sharing this so others too know to steer clear of the BIG O! Jeff Orlando, FL
Posted by Mark on 2012-12-08:
Alternately, I recently had a terrific experience with this company in changing out a piece of clothing to a size that fit. I had never used this company before and was impressed by their willingness to fix the problem quickly - they even sent out the 'new' item on my word and, obviously, before the old was returned. The individual I dealt with on the phone, a self describe supervisor, went out of his way. I generally don't shop online - on account of these types of problems - but would do so again here (albeit not to often).
Posted by Gary on 2012-12-09:
if you paid by credit card contact your credit card company tell them you want to do a chargeback they will remove the money from the one who sold the couch,had to do this before and it does work
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Overstock rips consumers off
Posted by Slytara on 08/29/2010
SALT LAKE CITY, UTAH -- I use to be one of overstock.com customer service reps. and have been reading the complaints on this site concerning overstock service. Here's the scoop. Overstock CSR's are trained to lie point blank. While I was employed with them I receive numerous complaints from angry customers that received damaged goods, wrong orders or just never got their order period and it had already been paid for. Overstock Customer Service reps work from a totally different state than the warehouse okay. At the time I was employed through them our customer centers were in Wyoming and New Mexico the warehouse however is in Utah. So any complaints we received had to be resolved by filing a grievance form on the computer. Not only that the orders are paid for we then place the order to the warehouse and a lot of the times that order never gets shipped out but hey Overstock has that little problem covered. When the customer calls in to complain they will tell you that yes it has been shipped and that it was UPS's fault or USP's fault when the whole time it was never shipped.

Now a grievance is filed through Overstock and that takes at least if your lucky 72 business hours and you'll be lucky if you see your order at all. As for the orders being shipped to the wrong address well the people at the warehouse itself most of them can't understand or read English are you following me. A lot of times you'll get something damaged or missing a part yeah good luck getting that resolved. Long story short if you don't want to get ripped off stay away from Overstock they lie to get your business, once they've conned you into ordering they could care less about whether you get your merchandise or not and as for their refund policies I had customers that would call me and complain that they had been waiting 6 months for a refund or exchange and had never got it. You're better off staying away from this company. I know people who quit cause of the dishonesty of this company's business practices including myself. Let me make myself clear I am not a disgruntled ex employee by no means I just believe that if you are going to spend your money on something you should get exactly what you ordered as seen on the site not some cheap or damaged version of it. Nor should you be penalized IE restock fees for asking for a refund cause it didn't fit or cause you received damage goods from the warehouse. And in no way should you be lied to when you call into a call center to request as to where your order is or for a refund or anything else.

You are the consumer it's your money an you have a right, to be treated honestly and fairly. That is why I quit this company. Cause in my opinion if Overstock actually cared what people thought or the fact that they lose good customers everyday because of the crap the dish out, they would listen to their customers and do what they had to to make it right . However this not the case with Overstock. They need to change how they operate.
     
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Posted by Alain on 2010-08-30:
Thanks, I'll avoid them.
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Where is My Order?
Posted by My 2 cents on 10/15/2012
I ordered a light fixture from Overstock.com and paid for expedited shipping to insure getting it in 2 business days. When I called at the end of the 2nd business day I learned my order was shipped and attempted to be delivered to the incorrect address. Overstock's response appeared genuine at
the time and guaranteed a replacement light fixture was being sent out overnight and guaranteed it would be delivered in 2 days. Guess what? did not happen either. They really dropped the ball on this one and it seems there is no one who is accountable for not following through with the promises.
I will not be ordering from Overstock in the future - ever!
     
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Posted by melissa253 on 2012-10-16:
That just happen to me with Direct TV. I ordered a replacement box and the CS guy told me that they ship 2 -day by FedEx. That was Saturday and I got it today-Monday. Turns out the FedEx actually received it on Saturday (to my State) but they just didn't deliver it.
Posted by melissa253 on 2012-10-16:
Above correction. I ordered the replacement box on thursday and was suppose to receive it by Fed X on Saturday. It came on Monday
Posted by O.co on 2012-10-16:
I’m so sorry to hear about that. If you could please send your order info to social@overstock.com, we would be happy to see what can be done.
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BBB review of Overstock.com
Posted by Manhattan252 on 06/12/2010
SALT LAKE CITY, UTAH -- THIS IS WHAT I WANT YOU TO SEE... I went online to see how the BBB rated Overstock.com in Utah. This should help you make your decision on BUYING from them.

BBB in Utah processed a total of 633 complaints about Overstock.com in the last 36 months:

37 regarding Billing or Collection Issues
10- Failure to correct billing errors
5- Unauthorized bank debits
8- Unauthorized credit card charges

241 regarding Refund or Exchange Issues
45- Failure to honor promised refunds, exchanges, or credit
71- Failure to honor refund, exchange or credit policies

56 regarding Advertising Issues
13- Advertised price not honored
14- Advertisement misrepresented a product
2- Bait & switch advertisement
7- False or unsubstantiated claims in advertisement

68 regarding Product Issues
48- Defective, damaged, or incorrect product received
20- Product Quality Complaint Issue

My personal issue, Overstock.com had a Mattress set advertised for $569.05. At check out, the price was $799.99, over $200 higher. Customer Service nor a Manager would not honor the advertised price.
     
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Posted by Alain on 2010-06-14:
You certainly backed up your complaint! I'll avoid these folks. Thanks!
Posted by Arlene on 2012-10-03:
I live in Norway and have placed 2 orders with Overstock. Never again! They sent me a wrong item and refunded most of the costs. I took a good-sized LOSS on another item that I returned. I have asked them to document which items match which deductions from my account, but they won't answer, so I was thinking of involving BBB. Do not even think of patronizing these folks!
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The Truth
Posted by Squander 107 on 05/02/2006
The truth.....if only I could say that the time I worked for sento, the company that handles overstock.com's customer service, was filled with truth. Within the last month that I worked on the overstock.com account, I was made to refuse a customer a return on one of her products. It was a 300.00 stereo system. It arrived to her and she couldn't get help on a return. (Electronics are not returnable and agents are not allowed to approve one.)she tried for two months as the box was so shredded when it arrived, she only moved it into her garage. I as a supervisor had to tell her the same things. It had to be returned in it's original box. She then asked me to transfer her to someone higher up.

Overstock had just told us that we could no longer transfer them to overstock. Now what. She took me to the website that she posted with pictures and comments about the overstock .com policies. I was fired later on from the overstock.com along with 85% of the account. I did accept the return of the item for the lady though. She was getting hurt by a corporation that not only lies to the customer, but has designed an internet company around irregular policies and schemes. I will post more later. I have plenty of phone stories to tell that will make your mouth drop.
     
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Posted by tander on 2006-05-03:
Oh Please fill us in on all the dirt!
Posted by Ponie on 2006-05-03:
Please hurry. I want my mouth to drop. Perhaps your fingers should have dropped to the CAPS LOCK key.
Posted by scrappy1 on 2006-06-04:
I am not sure what kind of crack your smokin' but half of what you posted is nothing but a pack of lies. As I work for that very same company and am on the very same account. 85 percent of the account was not fired as you say, they were either reassigned to accounts or laid off due to downsizing. Most of the agents were let go for one reason and one reason alone. Because they could not perform to Overstock.com customer service standards. Perhaps that was the reason you lost your job. As for electronics be non-returnable that also is a crock of crap. I have handled plenty of return for electronics and still have my job. If the package was a damaged as the customer states then why wasn't it set up for damaged in transit???? I am sure had it have been set up correctly and had you have done you job as a Supervisor then there would not have been a problem. As for Overstock.com corporate not wanting us to transfer there it was merely because we had our own in house team that we were to contact. Did you miss that memo too??? (again no wonder they let you go) On the last note for the customer directing you to sites like these that talk poorly of Overstock.com. Did you look around a little... maybe see that they are not the only company people are ragging on? Anytime and I do mean anytime you deal with people in e-tailing of retailing you will always have someone who isn't happy. So get off your pitty pot because Overstock.com didn't think you were a good enough employee and get on with your life......
Posted by Kathy from Ma. on 2006-11-06:
I disagree with "Scrappy1". Their customer service department is useless and cannot resolve any issues. 11 months later I'm still waiting for my money back on an Item that I returned: I purchased a titanium ring for my husband which was not as it was described in their ad. The ring was not finished and had rough edges which nearly cut my husband as he was putting it on... I returned the ring on time w/an RMA and was told that I would be charged a restocking fee. I objected saying that their ad was not clear but they would not hear of it. Needless to say 11 months later I am still WAITING ON A CREDIT FOR THE RING. I have written to the owner, numerous customer service reps with NO resolution. I'm out $60.00 plus interest for 11 months.

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How I got a resolution with Overstock
Posted by Jolly Holly on 03/12/2006
I want to provide a follow-up to the complaint I filed on my3cents.com on 2/21/06 about Overstock.com. I had called and emailed Overstock many times in an attempt to return a rug that they had shipped in error. Like many of you who filed complaints, customer service kept saying they would issue a voucher for free return of the rug, but it never arrived.

I finally sent a letter of complaint to the President of Overstock.com, Patrick Byrne, via the corporate email address, which is ceooffice@overstock.com. The next day, a very conscientious and considerate employee named Landis Linford (he is on the "Executive Customer Relations Team") both called and emailed me to address the problem. He arranged for UPS to pick up the area rug (at no cost to me), and followed up via email to let me know when the rug had reached Overstock's warehouse, and when my VISA had been credited. In less than two weeks, my problem was resolved. My post here is to suggest that others of you with unresolved problems send your complaint letter to the ceooffice@overstock.com address, rather than dealing with their regular customer service. Hopefully, your problem will be quickly resolved by their corporate office, as mine was. Good luck to you. And thank you, my3cents, for providing a forum through which consumers can seek to resolve problems like these!
     
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Posted by Sparticus on 2006-03-12:
Thanks for sharing your success story. I read a lot of overstock complaints on this site. I'm sure folks will find your post helpful.
Posted by Ponie on 2006-03-12:
Glad to see this letter. I've never ordered from Overstock because all I've read is negative reports. Maybe I'll reconsider.
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How do they get away with it?
Posted by Typebpos on 01/29/2006
I ordered two Seiko automatic watches on Dec. 18, 2005, as gifts. When I realized that "automatic" meant kinetic or self-winding... I called the company within 10 minutes to cancel the order. This request was denied.

The watches finally arrived... after Christmas, and I decided that I would keep one for myself. In order to test an automatic watch, one must wear it. My local jeweler removed a couple of links and set the day and date for me. The clasp was extremely difficult to engage. The jeweler made an adjustment, but it was still balky. I wore it for a few days, and realized that the day and date did not advance!

I returned the items immediately and asked for a refund as per their policy. Trying to obtain my refund is a nightmare from which I have still not awakened. For each inquiry, I received a series of condescending boilerplate emails asking me to be patient. On Jan.23, I finally received an email saying that my refund had been processed, but that the timeframe in which it would appear as a credit on my account was in the hands of my card issuer. THIS IS A BLATANT LIE. According to the card issuer, with whom I have been doing business for many years, the timeframe in which a credit is actually applied is solely controlled by the merchant. From letters I have read on this web site, I guess I shouldn't hold my breath.

Furthermore, I strongly suspect that the watches I received were knock-offs. Seiko does not make crap.

What's a consumer to do???? Thanks for providing a place to vent!
     
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Posted by miketech on 2006-01-29:
I think because the large companies have found out that it's more cost effective to advertise alot and get new customer than to retain the ones you have. I am really getting into shopping at the little stores and internet site who need my business. I bought a pocket knife at a small retailer the other day and the maker "Schrade" went out of business, but the knife carried a lifetime warranty. I said " I guess the warranty on this is void " He said back to me " Nope if it breaks well take care of it " He was serious. If it does break he would just tell me to get a new one of something similar. I know it's true cause they "value" me as a customer and I "value" them as a business. The point I'm trying to make is don't forget the little guy when doing business. It may cost a little more, sometimes less but you will save time and aggrivation in the end.
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Don't buy from Overstock!
Posted by Landerson on 03/08/2006
Rip off scam with Club O and forget returns, you been had!!!!

I have been a long time customer of overstock, spent quite a lot of money with them and up until now I've never had any serious problems with them.

First off, never, ever, ever, buy into their "club O". This is a scam. You pay them in order to get reduced prices but once you get access, you will find that many of the "reduced" prices are minimal. Oh and hey, you get $1.00 shipping all the time. Oh big deal. 9 times out of 10 you get free shipping not being an O member or at worst it is $2.95 but even club O seems to exclude those "hard to ship" items and you get whammed anyway. Here is the stinker about Club O:

Example:

You find item ABC that is priced wonderfully for Club O members only at $150.00. If you are not a club O member, it will cost you $155.00 so hey you save an additional $5.00 and you think wow great. Then you do an internet search on "overstock coupon codes" just checking to see if there are any good coupons I could apply. Hey, I see one! $15.00 of $150.00 or more and you think, wow great, that's a great deal. I won't get my $5.00 club O reduction but instead I'll get $15.00 off the original $150.00 and come out better in the long run.

Wrong.

How is this for a scam:
You go to the site, you put ITEM ABC into your cart. The cart shows $150.00 plus shipping, then you apply the coupon code. Wow, it applies and saves you $15.00 more dollars, now your cart is $135.00 plus shipping! Yippee! Right? Wrong. You enter your credit card info, with each passing page the final price of the item does not change from $135.00, the discount is continually shown. Now, they have your credit card info. You mouse to that complete order button and wham, this is where it all goes straight to hell. The confirmation order page shows that you were NOT charged $135.00 plus shipping but you were actually charged $150.00 plus shipping. They wait until they have your credit card info and then once the order is placed, they increase the amount. Personally, I don't see how this is legal but I'm not an attorney cuz if I was I would be too busy suing these bunch of thieves to write this!
Then, you get mad and call their "customer service", that's what they call it, I call it, Overstock-how-to-take-you-to-the-cleaners service. The "friendly" person on the other end of the phone argues with you over and over and over again about the applied coupon and that you can't do that if you are a club O member. And I try to explain to the little girl or boy that it doesn't make sense to join a club in which you pay to get better prices than the general public when in fact the general public can avoid paying the club fee and get better prices simply by using a coupon. The little rep doesn't understand this concept. I explain to the little rep that it is listed in their policies for Club O members on THEIR site that the club O member is to always get the better price, either the coupon is to be applied or the club O discount, whichever results in the greater discount.
Are you with me here? It's a simple concept.
This little rep asks me where I found that information on what page because she doesn't believe this is their policy. I ask for a supervisor who upon my long and detailed explanation agrees with me and acknowledges the overstock policy but does NOT credit my card the difference. Instead I am given a credit for a future purchase.

And the whole thing starts all over again next time you order something.
Do I hear Class Action lawsuit?????

Next problem is with their returns. If you are reading this and you need to return something, let me inform you, that you are totally screwed. You have been had.

Here's the deal. My husband ordered a Nordicware fry pan set, really nice and cost alittle over $150.00. I anxiously await the arrival of this set because my current set is SHOT and I need a new one asap. Normally, in the past I had received my items within a couple of days, day 6 (very disappointing on the ship time), a box shows up on my porch. I exclaim with much glee, "Yippee!!!!" as I excitedly open the box like a kid at Xmas. I could almost taste how bad I wanted this set.
Do my eyes deceive me? Can this really be? It is not my long awaited Nordicware fry pan and griddle set. It is some strange looking black non stick very large pan and a metal stock pot with a couple of cooking tools thrown in the bottom of the box. Packing material, oh you silly fool, they did not put any in the box so the items in the VERY large box floated around and beat the tar out of each other before my very disappointed eyes got to see that I had been shipped the incorrect piece of junk.
Now, these items have never seen nor can they comprehend the word quality. Total crap not to mention the totally wrong item. Personally, if it had been the right item, I would have been pretty mad at the inferior quality. Anyway, I get on the phone, little miss hopeful not worried in the least feeling confident that Overstock would take the items back and quickly resolve my issues and get me the correct merchandise. I must have been temporarily insane. Not only did they refuse to talk to me because my husbands name was on the order, they informed me that although this is their fault, this is now basically my problem and my expense to resolve.

Oh and BTW, the box did not include a shipping invoice or anything on paper for that matter. Well when we were finally able to talk to a CS rep, we were informed that if we wanted the correct set, this junk they sent would have to be returned first by me DRIVING it to one of their preferred locations (list would be mailed to me)and then after they are done processing, they would see about sending me the correct items provided they still had them. Here is the timeline they gave me to complete this process:

Snail mail return label to me: 1 week
I must drive to preferred location
to drop off: 1-2 days
They receive wrong item: 1 week
They process wrong item: 1+ week
They generate correct item to me
if they still have it: God only knows how long
It comes via mail: 6 days minimum

So to get the correct item, it will take me an additional almost 5 weeks from today PROVIDED they don't screw me over like they have some of the others out here that have posted complaints.
I tell CS rep this is unacceptable, what are they trying to hold on to my $150.00 as long as possible so they can make some $$$ in interest? C'mon!!!!
CS rep tells me, you want refund? So I decide, I'm done with Overstock, I'll get a refund and shop elsewhere from now on. Guess what, the refund is going to take just about as long provided I "qualify". QUALIFY!!!! What the hell does that mean? I order and pay for items, the brainless twits send me $50.00 worth of other junk instead, and I have to "qualify" to get a refund????? So here's the deal, Overstock has my $150.00, I have their $50.00 worth of trash and am awaiting my snail mail return form so I can go drive around to their "preferred locations" to drop off their piece of crap stuff and use my GAS to do it along with my time which I will never get reimbursed for so they can decide if I "qualify" for a refund while they now have both the original merchandise, the junk I send back and my $150.00.
So this is how they can afford all those commercials. Damn good scam boys! I bet their mommas are proud of them!
Hmmmmm, think I will just call the bank in the morning, cancel the charge (thank God for cancels) and return their crap to them. Then we are about even, I'm out a little time and gas. My face, fingers and mouse will never dawn their webdoor again.
I'll stick with the companies that I know are trustworthy. Would love to see a criminal history on these guys...can only imagine.
     
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Overstock.com has horrible customer service.
Posted by Jolly Holly on 02/21/2006
SALT LAKE CITY, UTAH -- I ordered an area rug as a gift for my mom on 10/10/05. I promptly received a confirming email saying that the rug had been shipped to my mom. When she hadn’t received it by 10/21, I contacted Overstock's customer service department. I was told, “We’re sorry, but we oversold that rug. It was never shipped.” I thought it was poor communication on the part of Overstock.com that I didn’t find out the rug was never shipped until I called on 10/21, but that was only the beginning of the ineptitude that I would encounter.

When I found out that Overstock had never sent the original rug I ordered, I ordered another rug on 10/21. When the rug arrived, I was extremely upset to find that it wasn’t the rug I had ordered. The rug I ordered was both depicted and described as a cream colored rug with flecks of gold thread. The rug my mom received had an irregular pattern of gray and salmon colored squares. It was obviously shipped in error.

I placed a telephone call to Overstock.com to initiate the return on 11/30. I explained the situation to the customer service rep, Matt, who connected me with a manager. The manager said a return shipment voucher would be mailed to my home address for free return of the rug. She said I would receive the voucher within 10 days.

The voucher never arrived so I contacted Overstock.com again on 12/10. This time, I had an email exchange with a customer service rep named Alonso. Alonso verified the communication I had with Overstock.com, and said that an email voucher would be “expedited” to me, that it would be sent to my email address within 7 days.

The email voucher never arrived. I had an email exchange with a customer service rep named Ashton on 1/18/06. After the usual round of me typing in the whole history of this experience, and Ashton typing in over and over the Overstock.com customer service mantra of, “We’re sorry to hear that,” Ashton informed me that the rug would not qualify for a free return shipment voucher. He ignored the fact that the rug was shipped in error, and instead said it didn’t qualify for free return shipment just because the rug didn’t look like the website picture. I explained that not only did the rug not match the website picture, it looked NOTHING like the rug on Overstock's website, and was obviously shipped in error, which was definite grounds for free return shipment. Ashton said he would forward the problem to a mysterious sounding “Information Research Team,” which would respond to me within 5 business days. I told Ashton that, at this point, I had no faith that I would ever hear anything back from the Information Research Team, and asked him who I would contact if I heard nothing. His only response was, “You’ll definitely hear from them within 5 business days.”

Well, 24 business days have now passed, and I have never heard anything from the potentially non-existent Information Research Team, but Overstock.com has filled my email inbox, several times a week, with mass mailings of clearances, low shipment fees, etc. I am so thoroughly disgusted with Overstock.com. I order the majority of items I purchase on-line, and have NEVER run into a situation like this.

Buyer beware! I would never order anything from Overstock.com again, and advise others to shop elsewhere.
     
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Posted by Hugh_Jorgen on 2006-02-21:
Call them and ask for a manager. You have your facts in place (names and dates), you should be able to calmly explain this to someone that has the power to make this happen. I've always had good results with them, but I have called as opposed to using email.
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Kiss - Rock the Nation - Live! (DVD)
Posted by HiTekRedNek2112 on 02/01/2006
After spending quite a bit of money at this web site during the 2005 Christmas holidays, I am appalled at the mind-set of this company. I bought my wife a DVD of the band KISS and we watched it Christmas night. The DVD froze several times during the initial viewing of the DVD, so after it was over, I got on the Internet and looked up Overstock.com. I saw there was an instant message service so I used it.

After explaining to the representative my problem, she informed me that I would receive a replacement DVD. Now today, 2/1/06, I called and spoke to another representative who informed me that my request did not go through that night and that it was too late for me to return the item for an exchange. Now this is not the first time I had problems with this company in returning an item, but after going through some grief, I was satisfied and thought I would give this company another chance, thinking it had learned after complaints from others like myself.

Now I do not care, and I just want to warn people that this company is only out to sell you something, and it is defective, then good luck trying to reach a settlement. This company would not survive if it were a REAL store, because the customer complaint line would extend out the door. I want this to be a warning to all about Overstock.com, they have a rating on this web site that is much too generous.
     
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Posted by Ponie on 2006-02-02:
Their TV commercials are so slick and sophisticated, I've been tempted many times to give them a try. Howwever, after so many complaints such as this, my attitude is thanks, but no thanks. Hope you reach some sort of resolution with them.
Posted by miketech on 2006-02-02:
In the time I've spent on this board I think the 2 companies that are on here the most are Overstock and Dell. In fact arond Christmas I was about to order several items from Overstock, but I read this board and didn't.
Posted by miketech on 2006-02-02:
P.S. Thanks for saving my money people.
Posted by Fourninety2 on 2006-02-06:
I've been shopping on Overstock for 3 years now. I have never had a problem with a purchase, or a return. Everything I have ordered has been in tip top shape and still works fine to this day. I have bought some big ticket items as well. (over 800 dollars). The company is great, the deals are great and the customer service has always been great. Returns went off without a hitch, even on electronic items. Dunno why you have had such a bad experience with them, I think they are the best internet company online and their products and discounts cant be beat.
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