Don't buy from Overstock!
Rip off scam with Club O and forget returns, you been had!!!!
I have been a long time customer of overstock, spent quite a lot of money with them and until now I've never had any serious problems with them.
First off, never, ever, ever, buy into their "club O". This is a scam. You pay them in order to get reduced prices but once you get access, you will find that many of the "reduced" prices are minimal. Oh and hey, you get $1.00 shipping all the time. Oh big deal. 9 times out of 10 you get free shipping not being an O member or at worst it is $2.95 but even club O seems to exclude those "hard to ship" items and you get whammed anyway. Here is the stinker about Club O:
You find item ABC that is priced wonderfully for Club O members only at $150.00. If you are not a club O member, it will cost you $155.00 so hey you save an additional $5.00 and you think wow great. Then you do an internet search on "overstock coupon codes" just checking to see if there are any good coupons I could apply. Hey, I see one! $15.00 of $150.00 or more and you think, wow great, that's a great deal. I won't get my $5.00 club O reduction but instead I'll get $15.00 off the original $150.00 and come out better in the long run.
How is this for a scam:
You go to the site, you put ITEM ABC into your cart. The cart shows $150.00 plus shipping, then you apply the coupon code. Wow, it applies and saves you $15.00 more dollars, now your cart is $135.00 plus shipping! Yippee! Right? Wrong. You enter your credit card info, with each passing page the final price of the item does not change from $135.00, the discount is continually shown. Now, they have your credit card info. You mouse to that complete order button and wham, this is where it all goes straight to hell. The confirmation order page shows that you were NOT charged $135.00 plus shipping but you were actually charged $150.00 plus shipping. They wait until they have your credit card info and then once the order is placed, they increase the amount. Personally, I don't see how this is legal but I'm not an attorney cuz if I was I would be too busy suing these bunch of thieves to write this!
Then, you get mad and call their "customer service", that's what they call it, I call it, Overstock-how-to-take-you-to-the-cleaners service. The "friendly" person on the other end of the phone argues with you over and over and over again about the applied coupon and that you can't do that if you are a club O member. And I try to explain to the little girl or boy that it doesn't make sense to join a club in which you pay to get better prices than the general public when in fact the general public can avoid paying the club fee and get better prices simply by using a coupon. The little rep doesn't understand this concept. I explain to the little rep that it is listed in their policies for Club O members on THEIR site that the club O member is to always get the better price, either the coupon is to be applied or the club O discount, whichever results in the greater discount.
Are you with me here? It's a simple concept.
This little rep asks me where I found that information on what page because she doesn't believe this is their policy. I ask for a supervisor who upon my long and detailed explanation agrees with me and acknowledges the overstock policy but does NOT credit my card the difference. Instead I am given a credit for a future purchase.
And the whole thing starts all over again next time you order something.
Do I hear Class Action lawsuit?????
Next problem is with their returns. If you are reading this and you need to return something, let me inform you, that you are totally screwed. You have been had.
Here's the deal. My husband ordered a Nordicware fry pan set, really nice and cost alittle over $150.00. I anxiously await the arrival of this set because my current set is SHOT and I need a new one asap. Normally, in the past I had received my items within a couple of days, day 6 (very disappointing on the ship time), a box shows up on my porch. I exclaim with much glee, "Yippee!!!!" as I excitedly open the box like a kid at Xmas. I could almost taste how bad I wanted this set.
Do my eyes deceive me? Can this really be? It is not my long awaited Nordicware fry pan and griddle set. It is some strange looking black non stick very large pan and a metal stock pot with a couple of cooking tools thrown in the bottom of the box. Packing material, oh you silly fool, they did not put any in the box so the items in the VERY large box floated around and beat the tar out of each other before my very disappointed eyes got to see that I had been shipped the incorrect piece of junk.
Now, these items have never seen nor can they comprehend the word quality. Total crap not to mention the totally wrong item. Personally, if it had been the right item, I would have been pretty mad at the inferior quality. Anyway, I get on the phone, little miss hopeful not worried in the least feeling confident that Overstock would take the items back and quickly resolve my issues and get me the correct merchandise. I must have been temporarily insane. Not only did they refuse to talk to me because my husbands name was on the order, they informed me that although this is their fault, this is now basically my problem and my expense to resolve.
Oh and BTW, the box did not include a shipping invoice or anything on paper for that matter. Well when we were finally able to talk to a CS rep, we were informed that if we wanted the correct set, this junk they sent would have to be returned first by me DRIVING it to one of their preferred locations (list would be mailed to me)and then after they are done processing, they would see about sending me the correct items provided they still had them. Here is the timeline they gave me to complete this process:
Snail mail return label to me: 1 week
I must drive to preferred location
to drop off: 1-2 days
They receive wrong item: 1 week
They process wrong item: 1+ week
They generate correct item to me
if they still have it: God only knows how long
It comes via mail: 6 days minimum
So to get the correct item, it will take me an additional almost 5 weeks from today PROVIDED they don't screw me over like they have some of the others out here that have posted complaints.
I tell CS rep this is unacceptable, what are they trying to hold on to my $150.00 as long as possible so they can make some $$$ in interest? C'mon!!!!
CS rep tells me, you want refund? So I decide, I'm done with Overstock, I'll get a refund and shop elsewhere from now on. Guess what, the refund is going to take just about as long provided I "qualify". QUALIFY!!!! What the hell does that mean? I order and pay for items, the brainless twits send me $50.00 worth of other junk instead, and I have to "qualify" to get a refund????? So here's the deal, Overstock has my $150.00, I have their $50.00 worth of trash and am awaiting my snail mail return form so I can go drive around to their "preferred locations" to drop off their piece of crap stuff and use my GAS to do it along with my time which I will never get reimbursed for so they can decide if I "qualify" for a refund while they now have both the original merchandise, the junk I send back and my $150.00.
So this is how they can afford all those commercials. Damn good scam boys! I bet their mommas are proud of them!
Hmmmmm, think I will just call the bank in the morning, cancel the charge (thank God for cancels) and return their crap to them. Then we are about even, I'm out a little time and gas. My face, fingers and mouse will never dawn their webdoor again.
I'll stick with the companies that I know are trustworthy. Would love to see a criminal history on these guys...can only imagine.