Overstock.com sent me a completely damaged patio umbrella that I paid $258 for. The metal was actually ripped apart on the pole. It was severed in several places so it was knowingly sent damaged by the company. This is the first and last time will do business with this company.
They did reimburse me for the product, however, I had to hold it on my porch for 10 days for a pickup which never came then had to dispose of it myself.
ANYWHERE, MISSOURI -- Let the Buyer Beware! (Austin Reed suit)
Overstock.com represents this product with a picture of an American made Austin Reed suit that retails for around $600 (I recognize the suit pictured, as I own one in another color). The suit they send is a Chinese made version that sells elsewhere for around $300, with different lining and different label. (Check the inner pocket and lining as shown in the pictures. The suit they sent to me had a silver-grey lining and a different label.). My attorney called this false advertising and fraud, since it shipped across state lines.
The Suit Itself (not the lawsuit)
The suit was poorly constructed and of thin material. It weighed around half the weight of my other Austin Reed suit (the American made version, bought locally). It did not arrive in its original packaging, and was in fact balled up in the box, and hung on a hanger which advertised a competing brand.
I hope potential shoppers read this and understand not only that the suit they will receive is substandard and made in China, but if they still decide to purchase this suit, that they also understand that after adding $60- $100 for tailoring, this is no bargain in any sense of the word at the Overstock price.
After many emails back and forth with Overstockâs representatives, who first tried to send me another Chinese suit, then another pair of pants (because they couldnât comprehend the written word, I can only assume), their only solution offered was to return the suit. I did so after taking pictures, as my attorney recommended. (There will be no further discussion of this, as the issue is not yet resolved)
After the suit was returned at their request, Overstock offered to refund the purchase amount, but not the shipping cost, and had the gall to add a charge for return shipping in an amount almost three times the original shipping cost. Needless to say, âthat ainât going to flyâ.
I have dealt with many online vendors from Amazon to Zappos, but never had such a poor customer service experience, nor felt cheated by the seller. I will continue to shop from A to Z, but will skip over the âOâ from now on. I will not be shopping Overstock.com ever again, and will not recommend them to my friends, or to anyone reading this review.
P.S. I should have checked their stock performance first (OSTK), as it seems it has been falling rapidly (60 %!) this past year. I do not wonder why.
UTAH -- My wife ordered a couch on Oct 12th from Overstock.com after they screwed up our order on the 6th and we had to reorder the couch again. The woman at overstock who took the order told my wife, do not take delivery until the couch is brought into our home, set up and to inspect the couch to make sure it is not damaged. I have been waiting for almost a month to get my couch and it arrives tonight on the delivery truck with instructions to only drop it at the doorstep, no set up, no inspection just dumped at the front door. We tried to contact someone at Overstock and had to wait for at least 30 minutes to speak to someone from management, he was useless and unable to help us, by this time the delivery truck had left and we still had no couch and no refund from overstock in sight, so I don't know what to do. I know BBB is basically useless but I will copy and paste my experience with overstock to many websites including the Attorney General in Texas and Utah, I just wanted my couch delivered and set up like they promised and now I have no couch and those liars (Overstock) still have my money and Overstock has done nothing but increase my stress level and still no couch. Overstock is incompetent and un-ethical.
SALT LAKE CITY, UTAH -- I used to be one of overstock.com customer service reps. and have been reading the complaints on this site concerning overstock service. Here's the scoop. Overstock CSR's are trained to lie point blank. While I was employed with them I receive numerous complaints from angry customers that received damaged goods, wrong orders or just never got their order period and it had already been paid for. Overstock Customer Service reps work from a totally different state than the warehouse okay. At the time I was employed through them our customer centers were in Wyoming and New Mexico the warehouse however is in Utah. So any complaints we received had to be resolved by filing a grievance form on the computer. Not only that the orders are paid for we then place the order to the warehouse and a lot of the times that order never gets shipped out but hey Overstock has that little problem covered. When the customer calls in to complain they will tell you that yes it has been shipped and that it was UPS's fault or USP's fault when the whole time it was never shipped.
Now a grievance is filed through Overstock and that takes at least if your lucky 72 business hours and you'll be lucky if you see your order at all. As for the orders being shipped to the wrong address well the people at the warehouse itself most of them can't understand or read English are you following me. A lot of times you'll get something damaged or missing a part yeah good luck getting that resolved. Long story short if you don't want to get ripped off stay away from Overstock they lie to get your business, once they've conned you into ordering they couldn't care less about whether you get your merchandise or not and as for their refund policies I had customers that would call me and complain that they had been waiting 6 months for a refund or exchange and had never got it. You're better off staying away from this company. I know people who quit cause of the dishonesty of this company's business practices including myself. Let me make myself clear I am not a disgruntled ex employee by no means I just believe that if you are going to spend your money on something you should get exactly what you ordered as seen on the site not some cheap or damaged version of it. Nor should you be penalized IE restock fees for asking for a refund cause it didn't fit or cause you received damage goods from the warehouse. And in no way should you be lied to when you call into a call center to request as to where your order is or for a refund or anything else.
You are the consumer it's your money an you have a right, to be treated honestly and fairly. That is why I quit this company. Cause in my opinion if Overstock actually cared what people thought or the fact that they lose good customers everyday because of the crap the dish out, they would listen to their customers and do what they had to to make it right . However this not the case with Overstock. They need to change how they operate.
I ordered king size bed from overstock.com and waited more thank four weeks to receive my shipment. At the delivery day the time of delivery supposed to be between 11am to 3pm, and I was told I will get a call 30 minutes before arrival time...no that never happened! I took time of from work 4pm. still no call or no delivery. I called the delivery company after half hour later I was told they are running late they will be there soon. Now 5:30 the delivery man shows up, we ask them to open the box for verification before they leave because that's what overstock told us to do, no! They say no they don't do that, they are just here to drop off the boxes. We signed their delivery form without knowing what's in the box...we start opening the boxes now we are missing all the screws and pins to put the bed together the manual/instructions, and the head board of the bed....we aren't sure if we have all the pieces because we don't have a manual telling us what should be in the boxes. When I called o.com they told me they will get back to me in two business days. When I asked to talk to a manager I wasn't able to and when I asked to talk to the corporate I was told they don't have a phone # they only have email...45 minutes later still no one to answer my question why I was missing part of the bed.. I went online and searched for corporate# and called the # finally someone sounded like they will help me...boy!! I was wrong! The next day the gal called me back to tell me I should have everything and that to check all the pieces....the delivery company don't have it. Then she tells me they don't have the items I'm missing in stock any more....she said they can return everything and will give a refund! At this point I am very frustrated and upset....I have removed my old furniture's and empty my room and purchased new staff that matches this bed and she is telling they don't have the item any more....there is nothing they can do....at this point I don't trust anything they say I'm actually worries if they are going to pick up the staff and give me a refund....the gal told me she will call me back sometimes today to let me know when they will pick the staff and give a refund. I went to their website and the bed is available it is not out of stock! I'm. So disappointed! Such a horrible customer service!! O.com doesn't care about customer satisfaction they just want get you off the phone and out of the way! They don't care about losing customers....I advise anyone not to make a mistake purchasing anything from them.....this is the first time in my life I am posting compliant online....I am very disgusted about the treatment I received by o.com!
BALTIMORE, MARYLAND -- This is the online "help" chat I just experienced:
Welcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative as quickly as possible. (Less than 2 minutes)
Welcome to Overstock.com Customer Service, you are now chatting with Anderson.
Anderson: Thanks for visiting Overstock.com. This is Anderson, how can I help you?
you: I was just going to order a Garmin 550 gps and I happened to froogle it and found it for $100 less on the compuplus.com website.
you: then I read your low price "guarantee"
Anderson: I'll be glad to help you with your concern.
Anderson: To help you better, can I have your order number or email address please?
you: that if I CHOOSE to purchase it from you
you: for $100 more
you: I MAY BE ELIGIBLE to receive the diffwerence as a store credit?
you: THAT'S LUDICROUS
you: are you there
Anderson: Just to reconfirm, have you submitted your order?
you: no, luckily I did not...or I would be furious.
you: but I was ASTOUNDED to realize your low price guarantee is meaningless
you: I always believed you had the lowest price
Anderson: Let me help you that.
you: a few dollars off I could understand..but $100???
Anderson: Can I have the catalog number of the item you are referring to?
you: Catalog #: $799.99 $239.99 $560.00 (70%) 10480943
Anderson: Are you referring to the 'Garmin StreetPilot c550 Automotive GPS System' for $239.99?
you: compuplus has it for 159.99
you: and $25 off for using online banking.
you: their shipping is 14.95 yours is 2.95
you: they do not chg sales tax to MD either
you: you do.
Anderson: We do have a Best Price Guarantee policy.
Anderson: I'll provide the steps to claim for the Best Price Guarantee.
you: its identical mdse brand new in stock
you: I should pay you $100 more
Anderson: Please click at the Best Price Guarantee logo at the product page.
Anderson: Just below the 'Best Price Guarantee' logo, you can find the link that states as "Found it cheaper?Let us know."
you: for a $100 gift certificaTE?
Anderson: Please click at that link that says "Found it cheaper?Let us know."
you: THAT'S CRAZY
you: I did
you: and its CRAZY makes no sense
Anderson: As you've not yet placed the order, please select the option as "NO".
Anderson: A 'Best Price Guarantee' form will pop up.
you: pay $100 more
Anderson: : Just fill that form and submit it.
you: and MAY BE ELIGIBLE for difff in store credit
you: I did already
you: no one responded to me
Anderson: Our Specialized Representatives will check it and update the correct prize in our system.
you: I wanted to do biz w you.
Anderson: Could you let me know the model number of the GPS in compuplus.com website?
you: yes hold on..
Anderson: I'll standby.
you: Garmin StreetPilot C550 GPS Navigation System - 010-00522-00 Model # 0100052200 Receiver: New high-sensitivity WAAS-capable GPS receiver by SiRF Display: Automotive-grade, sunlight-readable, anti-glare TFT LCD display, 2.8âW x 2.1âH (7.2 x 5.4 cm); 320 x 240 pixels, with touch screen
you: Garmin StreetPilot C550 GPS Navigation System - 010-00522-00 Model # 0100052200 Receiver: New high-sensitivity WAAS-capable GPS receiver by SiRF Display: Automotive-grade, sunlight-readable, anti-glare TFT LCD display, 2.8âW x 2.1âH (7.2 x 5.4 cm); 320 x 240 pixels, with touch screen Click for Price Average Customer Rating: 4.58 out of 5 Item is brand new and in stock
you: Comp-U-Plus low price: $159.99 We occasionally sell our products at prices lower than the Manufacturer's Suggested Retail Price (MSRP). When we do, we can only display our sale price here. You can expect tremendous savings when the product you're viewing does not display the advertised price. Comp-U-Plus low price: $159.99 We occasionally sell our products at prices lower than the Manufacturer's Suggested Retail Price (MSRP). When we do, we can only display our sale price here. You can expect tremendous savings when the product you're viewing does not display the advertised price. We occasionally sell our products at prices lower than the Manufacturer's Suggested Retail Price (MSRP). When we do, we can only display our sale price here. You can expect tremendous savings when the product you're viewing does not display the advertised price.
Anderson: The Model number of the item in our site is Street Pilot C550.
Anderson: To satisfy the Best Price Guarantee credit:
Anderson: The product must be purchased from Overstock.com.
Anderson: The product must be the exact same make, model, and color purchased at Overstock.com.
you: GARMIN STREETPILOT C550 GARMIN STREETPILOT C550 GPS NAVIGATION SYSTEM - 010-00522-00 See Full Description Item is brand new and in stock Usually ships in 1-2 Business Days 2 million satisfied customers since 1993 15 years of internet sales 100% customer satisfaction guarantee All items factory fresh with a full USA warranty 30 day money back guarantee Click For Lowest Price Tell a friend GARMIN STREETPILOT C550
Anderson: The merchant offering the lower price must have the product currently in stock.
you: they do
Anderson: The online merchant must be an established site, as determined by Overstock.com.
you: they are established
you: they have a 5 star rating
you: with over 10,000 customer reviews
you: Item is brand new and in stock
you: this is all cut and pasted from their site
you: identical model in stock brand new
you: that I was ready to order from you NOW
you: but id be a fool to order it right now..when your total comes to $100 more
Anderson: I do understand that.
you: I feel foolish even notifying you..but id hope you'd assure me of a match..because I will tell others of this incident..
you: or even cut and past this chat in someones blog regarding overstock..
you: I'm not threatening..
you: but this is not like a $5 deiff in price
Anderson: I'm sorry you feel this way. We do have 'Best Price Guarantee' for the items listed on our website, however, you can fill up the form for it only after you have purchased the item from us.
Anderson: If you would like to purchase this item now, I can help you with $25 discount on it.
you: 25 off what your price?? or 159.99??
Anderson: Yes, I'm offering $25 off our price.
you: they offer $25 off their price for purchasing w an on line check.
you: so I think I will copy and paste this chat around the web..and let other potential buyers see your policy.
you: and this is nothing against you personally...
you: its OVERSTOCK>
you: boy I was fooled, all these years
Anderson: I'm sorry for any inconvenience this has caused to you. If you would like to purchase this item now, I can help you with $30 discount. If you think this item can qualify for our Best Price Guarantee credit, you may apply for it (after purchasing the item).
Anderson: You'll still be charged $239.99 for it (on our website).
you: I am going to post this chat around the web..and I will wait to hear from your so called "pricing representative" I'm xxxx xxxxxxx my email is firstname.lastname@example.org
you: I'm for real....and not a random idiot.
Anderson: I'm sorry, if you feel in that way.
you: when I order shoes from zappos
you: and find lower..
you: they immediately credit the difference to my credit card
Anderson: Please click to view more information on our Best price Guarantee policy.
you: PLUS 10%
you: that's a guarantee..
Anderson: Overstock.com guarantees that our prices are the lowest you'll find anywhere online. You'll know you're receiving the best deals available on thousands of quality products.
you: yours is just jibberish and doubletalk
Anderson: And if you happen to find a better online price out there, and meet the qualifications listed below, we'll give you the difference.
you: I have found it
you: and cut and pasted every detail
Anderson: You can fill up the form and submit it.
you: and you can see it for yourself
you: but unlike zappos
you: you do nothing
you: but suggest that I pay your price..then submit
you: and be at your mercy.
you: that is not good business
you: it borders on unethical
Anderson: Once you place the order, you can claim the 'Best Price Guarantee' .
Anderson: Our Specialized Representatives in the 'Best Price Guarantee' team will review your request and contact you with a response in 4 business days.
you: lol I can order now from compuplus and the unit will SHIP in 1-2 business days!
you: this is going to be very comicaL READING..WHEN POSTED...
you: BUT I SINCERELY THANK YOU FOR EXPLAINING YOUR POLICIES AND GUARANTEES
Anderson: If you would like to purchase this item now, I can help you with $30 discount.
Anderson: If you think this item can qualify for our Best Price Guarantee credit, you may apply for it (after purchasing the item).
you: I appreciate your offer..and you have been very polite w me and thorough in defining your companies policies...
Anderson: Shall I help you in placing the order with $30 discount now?
you: I will decline that generous offer, under the present circumstances as per the difference in pricing...
Anderson: Please let me know if you've any additional concerns.
you: it still amounts to about $65 more.. no that will be it...and again I thank you for your time.
you: I will cose this window after having cut and pasted to notepad.
Anderson: Thanks so much for shopping with Overstock.com. Have a great evening.
Chat session has been terminated by the Overstock Service representative.
Rip off scam with Club O and forget returns, you been had!!!!
I have been a long time customer of overstock, spent quite a lot of money with them and until now I've never had any serious problems with them.
First off, never, ever, ever, buy into their "club O". This is a scam. You pay them in order to get reduced prices but once you get access, you will find that many of the "reduced" prices are minimal. Oh and hey, you get $1.00 shipping all the time. Oh big deal. 9 times out of 10 you get free shipping not being an O member or at worst it is $2.95 but even club O seems to exclude those "hard to ship" items and you get whammed anyway. Here is the stinker about Club O:
You find item ABC that is priced wonderfully for Club O members only at $150.00. If you are not a club O member, it will cost you $155.00 so hey you save an additional $5.00 and you think wow great. Then you do an internet search on "overstock coupon codes" just checking to see if there are any good coupons I could apply. Hey, I see one! $15.00 of $150.00 or more and you think, wow great, that's a great deal. I won't get my $5.00 club O reduction but instead I'll get $15.00 off the original $150.00 and come out better in the long run.
How is this for a scam:
You go to the site, you put ITEM ABC into your cart. The cart shows $150.00 plus shipping, then you apply the coupon code. Wow, it applies and saves you $15.00 more dollars, now your cart is $135.00 plus shipping! Yippee! Right? Wrong. You enter your credit card info, with each passing page the final price of the item does not change from $135.00, the discount is continually shown. Now, they have your credit card info. You mouse to that complete order button and wham, this is where it all goes straight to hell. The confirmation order page shows that you were NOT charged $135.00 plus shipping but you were actually charged $150.00 plus shipping. They wait until they have your credit card info and then once the order is placed, they increase the amount. Personally, I don't see how this is legal but I'm not an attorney cuz if I was I would be too busy suing these bunch of thieves to write this!
Then, you get mad and call their "customer service", that's what they call it, I call it, Overstock-how-to-take-you-to-the-cleaners service. The "friendly" person on the other end of the phone argues with you over and over and over again about the applied coupon and that you can't do that if you are a club O member. And I try to explain to the little girl or boy that it doesn't make sense to join a club in which you pay to get better prices than the general public when in fact the general public can avoid paying the club fee and get better prices simply by using a coupon. The little rep doesn't understand this concept. I explain to the little rep that it is listed in their policies for Club O members on THEIR site that the club O member is to always get the better price, either the coupon is to be applied or the club O discount, whichever results in the greater discount.
Are you with me here? It's a simple concept.
This little rep asks me where I found that information on what page because she doesn't believe this is their policy. I ask for a supervisor who upon my long and detailed explanation agrees with me and acknowledges the overstock policy but does NOT credit my card the difference. Instead I am given a credit for a future purchase.
And the whole thing starts all over again next time you order something.
Do I hear Class Action lawsuit?????
Next problem is with their returns. If you are reading this and you need to return something, let me inform you, that you are totally screwed. You have been had.
Here's the deal. My husband ordered a Nordicware fry pan set, really nice and cost alittle over $150.00. I anxiously await the arrival of this set because my current set is SHOT and I need a new one asap. Normally, in the past I had received my items within a couple of days, day 6 (very disappointing on the ship time), a box shows up on my porch. I exclaim with much glee, "Yippee!!!!" as I excitedly open the box like a kid at Xmas. I could almost taste how bad I wanted this set.
Do my eyes deceive me? Can this really be? It is not my long awaited Nordicware fry pan and griddle set. It is some strange looking black non stick very large pan and a metal stock pot with a couple of cooking tools thrown in the bottom of the box. Packing material, oh you silly fool, they did not put any in the box so the items in the VERY large box floated around and beat the tar out of each other before my very disappointed eyes got to see that I had been shipped the incorrect piece of junk.
Now, these items have never seen nor can they comprehend the word quality. Total crap not to mention the totally wrong item. Personally, if it had been the right item, I would have been pretty mad at the inferior quality. Anyway, I get on the phone, little miss hopeful not worried in the least feeling confident that Overstock would take the items back and quickly resolve my issues and get me the correct merchandise. I must have been temporarily insane. Not only did they refuse to talk to me because my husbands name was on the order, they informed me that although this is their fault, this is now basically my problem and my expense to resolve.
Oh and BTW, the box did not include a shipping invoice or anything on paper for that matter. Well when we were finally able to talk to a CS rep, we were informed that if we wanted the correct set, this junk they sent would have to be returned first by me DRIVING it to one of their preferred locations (list would be mailed to me)and then after they are done processing, they would see about sending me the correct items provided they still had them. Here is the timeline they gave me to complete this process:
Snail mail return label to me: 1 week
I must drive to preferred location
to drop off: 1-2 days
They receive wrong item: 1 week
They process wrong item: 1+ week
They generate correct item to me
if they still have it: God only knows how long
It comes via mail: 6 days minimum
So to get the correct item, it will take me an additional almost 5 weeks from today PROVIDED they don't screw me over like they have some of the others out here that have posted complaints.
I tell CS rep this is unacceptable, what are they trying to hold on to my $150.00 as long as possible so they can make some $$$ in interest? C'mon!!!!
CS rep tells me, you want refund? So I decide, I'm done with Overstock, I'll get a refund and shop elsewhere from now on. Guess what, the refund is going to take just about as long provided I "qualify". QUALIFY!!!! What the hell does that mean? I order and pay for items, the brainless twits send me $50.00 worth of other junk instead, and I have to "qualify" to get a refund????? So here's the deal, Overstock has my $150.00, I have their $50.00 worth of trash and am awaiting my snail mail return form so I can go drive around to their "preferred locations" to drop off their piece of crap stuff and use my GAS to do it along with my time which I will never get reimbursed for so they can decide if I "qualify" for a refund while they now have both the original merchandise, the junk I send back and my $150.00.
So this is how they can afford all those commercials. Damn good scam boys! I bet their mommas are proud of them!
Hmmmmm, think I will just call the bank in the morning, cancel the charge (thank God for cancels) and return their crap to them. Then we are about even, I'm out a little time and gas. My face, fingers and mouse will never dawn their webdoor again.
I'll stick with the companies that I know are trustworthy. Would love to see a criminal history on these guys...can only imagine.
Just a heads for those that are not aware.
Overstock.com is overcharging consumers that are purchasing internationally. I first noticed this when I decided to change my local to the USA from Canada.
My cart dropped from $375 Cad to $300 USD, this appeared to be too large a change for current exchange rates,1 USD = 1.03660 CAD.
I was able to locate an option on the Canadian side to be able to purchase my order in USD. When I compared my US cart to my Canadian International Cart there was a $50 US price difference in the two carts. This is just the carts before any Taxes, Duties, or Shipping charges are added on to each order.
Doing some basic math I was able to determine that Canadian customers are being charged a 24.7% premium over what US customers are charged. To make sure it was not only Canadians I also checked ordering from the UK in USD and they were being charged a 26% premium.
I contacted Overstock.com's customer service chat and here is there response:
Noah: Thanks for visiting Overstock.com, this is Noah, how can I help you?
you: Hi, I was wondering why there is a premium price when ordering internationally. There is a $50 US difference when I am looking at the prices for my cart when I choose between Canada and the USA, before the shipping and duty charges are added on.
Noah: Hi there.
Noah: I'll help you with this information, allow me a minute please.
Noah: We recognize that pricing âconventionâ in the CAD is to see prices displayed inclusive of VAT, and that consumers would rather see prices inclusive of VAT because that is what they are accustomed to.
Noah: The prices being shown on the U.S. website do not include any taxes; therefore, when converting USD to CAD currencies, the conversion will not be exact.
Noah: The prices being shown on our website are sale prices set by Overstock.com in the U.S. that also include the Cost of Doing Business internationally.
you: When I'm comparing the prices between US and International they are both in US currency. And in Canada we do not have VAT(as they do in the UK)
Noah: These are converted from USD to CAD, so that shoppers in Canada or any other International Destination can transact in a currency familiar to them and so they do not incur surcharges typically applied by credit card associations and issuing banks in converting transactions between two different currencies.
Noah: I understand there's no VAT charges showing up at the checkout page, but the price that shows are inclusive of some import and export charges which is set.
Noah: I appreciate your understanding.
Noah: Do you have any further questions for me?
Noah: Thank you for visiting Overstock.com. Have a great Evening.
Chat session has been terminated by the Overstock.com Service representative.
Take what you will from that, but I was prepared to purchase from them before I found out about the premium they charge for international customers. Other online retailers allow international customers to order without being overcharged just because they outside of the country (Amazon, Martin and Osa are two I can confirm) ship to Canada and Internationally without charging premiums.
I post this as a heads up for anyone considering purchasing from Overstock.com internationally so they know that they are being overcharged.
This is what $1,146.99 gets you at Overstock…
I ordered a couch through Overstock on 01/02/15. Now I know what BigO means because Ive been sitting here wondering “O” where is my couch. Its 02/05/15, and the couch just arrived. I called multiple times to understand why shipping was taking so long in the past weeks. Incremental weather. Finally, yesterday the shipping company called and said they would contact me tomorrow about delivery. I said at what time? The lady on the phone kept just saying tomorrow. I ask her about the "4-hour-delivery window" and she rudely responded that "yea we have a four hour delivery window" and continued to prompted me that they would call 20min before arrival “sometime" tomorrow without providing any indication to what time that would be.
I tried to communicate that I would be at work all day, and that I work 20min from home, and if she would provided a bigger indication of what time it would be delivered. She finally agreed that they would call a whole 30min before hand. Still no window. So frustrated, I agreed. Today, I got a call during an important meeting. The gentleman on the phone said "we are with the shipping company, and we are 20min out from your house. Seriously? Anyhow, I dip out of the meeting rush back to the house, sign for the package and head back to work. I just got home, pulled the couch out of the box, and there is a foot sized hole in the bottom of the thing. This is the worst experience I have ever had with any company. As a high ticket item, I would expect much better service. The couch was only being shipped from within the U.S and took over a month. It shows up damaged.
I just called to inform overstock. The customer service representative never even said sorry. He just asked me would you like to return for full refund. I told him I would like a replacement couch, but not if I have to wait another month to get it, so I’ll take full refund. I posted my experience and share with friends and family in hope that people will shy away from contributing to a company that has no respect for it’s consumers and pitiful customer service.
Would would think I ordered a couch from Comcast.
PENNSYLVANIA -- I have been an online purchaser for a long time and I stick with my regular and reliable stores, rarely do I buy from Overstock.com but on this occasion there was this bed I wanted. Well the large bed headboard was sent in packaging only fit for a pillow, so inevitably the package was very damaged, a whole corner broken off and two large cracks in the top. Terrible, but it happens and that's why there is returns assistance ... or so I thought.
First my returns submission vanished, then customer service insisted that I return the 3 heavy boxes to a UPS store by myself (already helped the UPS driver bring them in as he came on his own and they were too heavy), then they told me I wouldn't be refunded for up to 2 weeks, then they told me I would expect a home pickup one day in the next 2-10 days which suggests I stay home every day.... this was disgraceful and everyone else who goes through this must stand up to them. Finally they agreed to refund the money in 1-2 days and an inspector might be out within 10 days to view the damaged item, I got this in writing from 2 online chat agents ... needless to say they lied and I have no money and just a broken bed ... the fight continues, do NOT buy from OVERSTOCK.
So refund promised today, didn't arrive today ... so guess what, back on to customer service and again they extended their time frame and guess what ... it''ll be in my account tomorrow ... again!!! So I asked them where I get my lawyer to contact and she just ignored the question, I repeated it time and time again but she ignored it ... so finally I gave up and said I guess I'll have to find out where my lawyer contacts by myself ... still no refund.
I don't want a smashed up bed, I want them to take the bed back and refund my money ... guess what, they just ignore everything I say or ask ... Overstock has turned into a scam!