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Worst Experience Ever - Seriously Traumatized
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Regarding purchase of: Ergo-Tech Monitor Stand 100-D28-B13. I'm not trying to be dramatic here when I say worst because it really was. They sent me the wrong models TWICE. Each time there were multiple stickers ON the box that clearly showed that it was model 100-D28-B22 NOT the 100-D28-B13 that I ordered, so immediately I knew it was wrong and sent them back.

The first time around I understood that it could be a mistake and gave them another chance. Then I got the EXACT same ones again. I called them immediately asking them to actually look at what boxes they were sending before they even ship anything out to me again. They told me they would talk to the warehouse the next business day and I got no response until 2 days later when I had to call them myself.

Then they asked me to send pictures because they wanted "proof" as if the warehouse people were blind and can't see the stickers on the boxes. Might as well have asked me to 3D print a Braille version of the picture. I'm only a 100 pounds and had to lift 64 pounds from the leasing office to my apartment door just so UPS could pick them up as soon as possible since they only come after the leasing office is closed.

I left early for work to wait for FedEx delivery because I didn't want to go through it again and it'd be easier to just refuse the package. I literally called every single day, sometimes 2 times a day and was VERY patient and courteous to the people I talked with, except maybe for one of the last few reps, where at that point I couldn't hold in my frustration and was on the verge of tears. I gave Overstock MULTIPLE chances to fix this and guess what they did in the end?

I waited patiently for over a week and they basically said oops the website was wrong and that they don't even carry the product. They just gave me a full refund and nothing in return, not even in-store credit for the extreme inconveniences I went through for a week.

The manager I called said the system wouldn't allow it because I was fully refunded and the case was closed and resolved. Resolved on whose behalf? I can't believe Overstock can be that selfish. Yes, it is resolved for them because I basically helped them find a huge flaw in their system, NOT for me because I literally suffered in sweat and tears and blood (from carrying the plastic rope thing the box was tied in) and still never got the product I ordered.

The best they could offer me was a useless 12% discount on my next purchase which I refused because they've now lost all of my trust and I'm never purchasing from them again. In all seriousness, I'd have a better chance at surviving a death match with Ronda Rousey than buying from them again.

They did initially agree to give me "inconvenience fees" but turns out they take it out of your purchase amount which may be understandable if I was the one who chose to return the product. But it was their huge mistake and they promised me a product which they couldn't deliver because it seems like they basically put up a fake page selling a product they don't even have. I'm surprised they still have this page up.

I have a hard time believing that it could be just a "mistake" when the picture, item description, model number, specs and everything matches on the website. Which makes me believe even more that they are doing this on purpose and sending out the wrong model (cheaper and a lot less popular/harder to sell). Makes me believe they are trying to run a scam and hoping that you will either accidentally open the box (meaning partial refund), just shut your mouth and stupidly believe that this is really the product you ordered just so they can get rid of a product that they can't sell.

I've honestly never had as bad of an experience from any other company. I'm not going to be a hypocrite here and throw around "mistakenly" wrong images of the company like Overstock does with their items, because I, for one, actually have morals and understand the effects of libel. But I will definitely be warning everyone I can what happened to me because I would not even wish this on my enemies.

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Received a Totally Damaged Patio Umbrella
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Overstock.com sent me a completely damaged patio umbrella that I paid $258 for. The metal was actually ripped apart on the pole. It was severed in several places so it was knowingly sent damaged by the company. This is the first and last time will do business with this company. They did reimburse me for the product, however, I had to hold it on my porch for 10 days for a pickup which never came then had to dispose of it myself.

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Horrible! Do Not Order From Them - ZERO STARS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a treadmill from Overstock.com. BEFORE I ordered it, I chatted with a representative to verify delivery information. I wanted to make sure that it will be brought to my door being that I would not be able to lift a 300 pound box up a flight of stairs by myself. The representative told me not once but twice that it would be brought to my door. ONLY AFTER she verified TWICE, did I ordered the treadmill. Later I got an email saying that it shipped but I noticed that the email said it would be brought to the ground level. I called Overstock immediately and this ended up in several back and forth phone calls.

Finally after I sent in a snapshot of the conversation between myself and the representative (they initially told me they couldn't do anything about it) and after I started requesting a full refund, they told me that they would upgrade me to white glove at their cost. I said ok I still wanted the item in that case. I was already annoyed with the back and forth and the misinformation at that point but was both excited and desperate to start working on getting my baby weight off. That's the only reason I still agreed to take the item. The delivery company called the day before and we set up delivery.

The day of, the driver called about 30-40 minutes prior to coming out and asked if I had someone to meet them to get it because it was curbside delivery. I said "Noooo, it was supposed to be upgraded to white glove". The driver stated that she did not have that paperwork. She also called her office and they did not have any paperwork saying that they ever spoke to Overstock. Overstock apparently thought that once it got to my place that I would accept it anyway.

I called them and stated my issue and that I was going to refuse the product, now they're running around trying to find someone in the oversized department (I believe they're closed on weekends) to help me and to contact the delivery person before they arrived. So why wasn't it done prior to the delivery? In my opinion they are liars and can not be trusted.

Their main problem is that their regular department and their oversized department are not even on the same page. I don't even think within the departments they are either. Everyone gives you different information. Even when I was speaking to a representative, telling her that the delivery company just came to my door saying they needed paperwork to upgrade for white glove, she was still telling me that it was UPS that was delivering and that there's no such thing as white glove with UPS. I told her "ma'am, I just stood here speaking with the company. It was not UPS and they definitely have white glove service."

It annoyed me that she kept asking what was wrong with the item. If she would have taken a second to review all the notes that are there then she would have known what had been going on. And she wouldn't have continued giving me nonsense information. At this point, I will pay whatever extra it might cost to order from someone else. Overstock will not get my money. That's $600 that I can give to a company who has some type of consumer integrity. I would HIGHLY recommend others doing the same.

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Horrible Experience with Big Purchase from Overstock.com
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIDVALE, UTAH -- I recently made a large purchase via Overstock.com. This was my first "big ticket" experience with them, having only ever used them once before for a small gift. I ordered a full King bed set including mattress, box spring, headboard/foot-board with railing, sheet set and mattress cover. First of all, a few days after I placed my order, a customer service agent contacted me to verify my billing address (we moved to last fall) and I confirmed that address I had on the order was correct. Several days after that, I received two communications that one of my orders had just been delivered TO THE OLD ADDRESS! I did make sure my new address was on the order when I did it on my phone, but somehow, it defaulted to our old address evidently. I immediately picked up the phone to call and let them know that it was the wrong address and there was a second item scheduled to be delivered later that day, so I wanted to avoid that as well. They seemed very confused, trying to find fault in my ordering process rather than being interested in catching the shipments and re-routing to the correct address, and I started receiving email and text dings telling me my items were delivered TO THE WRONG ADDRESS! I reached out to them in every feasible manner to make sure they corrected this and was told, after hearing different stories from three different agents, that this person was going to take care of it and follow up with me personally - I never heard back from her. I continued to check my shipment schedules (because, of course all five items had to ship/arrive separately), and no changes were made to my delivery address. I continued to call and try to follow up and eventually, items were re-routed to me and my shipping address. I'll save the painstaking details of the relentless constant attempts by me to make sure there were no more mishaps, but again, every time I called customer service or texted them, I seemed to get someone who tried to give me a 'pat' answer and I had to ask them to please read the account notes before responding. Weeks went by and I wasn't getting updates, so eventually someone named "Stefanie" started responding via email to try to give me some kind of update - but they could not provide information on the bed furniture as it was a large item (obviously being shipped from China or another country). I tried to contact the shipper and for weeks, got an information unavailable page - until finally I read that it was supposed to arrive at the local port (about an hour from us) and then I'd heard from someone to get delivery scheduled - needless to say, I did not hear any thing. I continued to contact the shipper, who eventually ended with Schneider Trucking, and as of a few days ago, I got my furniture. I ordered these items at the end of May and it took a month to get all five items. I have no problem with the actual items, for the most part, but I will never, EVER use Overstock.com again under any circumstances. Their customer service was far lacking in their ability to appropriately handle this situation and then the shipping companies that they used were inept as well.

I know a lot of people swear by and have had good experiences with Overstock.com and to that I can only say, you were/are lucky. I hope no one ever has to experience what I went through when placing an order. I learned several things during this experience and will probably think very hard before making a large purchase such as this online. I thought I would take advantage of some Memorial day sales, little did I know it was not worth the frustration.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAINE -- I placed an order with Overstock.com for (4) sets of drapes for my living room at $105.86 total for the order. I received an order confirmation shortly thereafter and waited numerous days for confirmation of shipping. After about 1.5 weeks, I contacted Overstock.com via a text message (whoever heard of a large company dealing with their customer's via text, I couldn't find a valid phone number), to find out when my order was shipping, as their website stated that the order was still processing.

The representative texting a response told me that the order would ship by Friday... I was calling on Monday and she said I would receive an email letting me know that the order had shipped. Well, obviously, she didn't know what she was talking about, as the order came the very next day (Tuesday).

Wednesday I received an email telling me that the order shipped and another email telling me that the order was delivered...no kidding. When I opened the order on Tuesday, there were only (2) sets of drapes, not the (4) that I had ordered. Also in the box was my packing slip showing me that they shipped (4) for a total price of $28.56. What I received was a total of (4) panels, but the drapes were sold in sets that included (2) panels in each set, so I should have received (4) packages of the item I ordered, which would have been a total of (8) panels.

I was finally able to find an 800 number online for their customer service and called. The representative was very kind however she tried to defend why I only received (4) panels, telling me that each order only included (1), so she said my order was filled 100%. I guided her to their website, explained to her the the name of the product clearly stated PANELS in the plural form and that the specification on the site said QTY (2). There was also a description that was listed that was clearly wrong, as it said the panels were rod pocket, however they were grommet.

I also explained that I received a packing slip that showed I should have paid a lesser amount ($28.56) and was told that it was an error, most likely that was their cost for the items, what I was charged was correct. I said I was fine with that, but I wanted the other two sets. The representative apologized and said (2) more sets would be sent to me.

That same day I received an email telling me that I would receive information about my return and that they were sorry about my dissatisfaction. I decided to wait several days, as the representative promised that I would get the other drapes. So I waited and received nothing after a few days. So I called again last night and the representative that I spoke to had no record of my order being short and the additional items being reshipped. She pretty much told me again that I received the correct quantity and that I would not be receiving anything else.

At this point, I could no longer hold back my anger. I expressed the fact that this was the most horrible customer service that I have ever received... I would never order from them again. I was made to feel like I was a liar, explaining that the other representative told me that I would be shipped out the remaining items from my order. The representative last night told me that they would listen to the phone conversation and then call me or email and let me know what they decided to do.

For one thing, I didn't think that a phone conversation could be recorded without telling you that it was happening. Nonetheless I wasn't lying and didn't care. So I'm still waiting and have not heard a thing. I shop at AMAZON all the time and never have these issues. I know my purchase with Overstock.com pales in comparison with the of larger purchases and disputes on this website, but my irritation is just as strong.

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Craft Book I Ordered Three Times
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALT LACE CITY, UTAH -- I ordered one item, a book about a fiber craft. After waiting several days, I received an email telling me that my order had been cancelled due to "an inventory error." The person I dealt with was sorry for the inconvenience and told me to just order it again, as it was available. I ordered and after several days the same thing happened. I contacted live chat on the site this time and this person was sorry too, but he said I could order it again. "So it's available then?" I asked. He assured me it was. This evening I received the third cancellation email. They were nice enough to offer me a $5 discount for my trouble, but I think not. I am through with Overstock.

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Beware - Overstock.com is stealing customer's bitcoin
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Unfortunately Overstock.com is doing bitcoin, and all cryptocurrencies they "accept", a huge disservice. I love bitcoin and all that it stands for. I also love how secure it is, however, unfortunately there will always be scammers, like Overstock.com They are scamming customers out of their bitcoin (keeping the bitcoin and not sending the products). I recently placed an order with Overstock.com and opted to pay with bitcoin from a wallet I control. After checking out, Overstock sent me a public address to send the bitcoin to, along with a 15 minute countdown timer. I sent the bitcoin, and then watched as the countdown timer eventually went to zero, and was then presented with a screen saying my order has now expired and I should start a new order. I checked the blockchain, and sure enough, my payment went through ($58 or so of bitcoin as of this writing - 8/19/2017) as expected. I contacted Overstock via online chat and e-mail, and after a lot of back and forth, was finally told to (and I quote): "In this case, I would recommend you contact bitcoin and have them help you sort this out." At first I laughed at the ignorance, but then after checking the blockchain again, I see there was another transaction only 30 minutes or so later, in which the bitcoin was sent to a different address. So, they're definitely actively monitoring this address. So, to me, it looks like they're playing dumb and stealing people's bitcoin. Here is the blockchain address I sent the bitcoin to: https[colon]//blockchain[dot]info/address/1NrHACk3VupDFBwCFCH4iYLTVP3KpACQqP

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Sheet set
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I bought a set of sheets from overstocksheets.com. The sheets arrived soiled. I contacted customer service and they would not refund my money. Will never buy from them again.

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The Worst
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

THE WEB, CALIFORNIA -- They ship to the wrong address. They cannot get the address correct after over 6 months of calling and or emailing and texting all day. When you have to go look for your package that is too stupid when you paid for shipping to your home even if it is free. They leave packages at the wrong park not just the wrong address. They delivered a package at Christmas to the wrong park to a vacant trailer that the driver had to move the cobwebs to get to the porch to leave it duh. Close my account today idiots!

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0 Stars - TERRIBLE Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am highly dissatisfied and frustrated. I ordered a 5 piece bedroom collection for $1484.99 from Overstock on August 9. The expected arrival date was August 15. Within the last month I have spoken to about 15 different representatives from Overstock. For about a month they could not give me an answer of when I would receive my package or where its location was. About two weeks ago they decided that they could not find it and would ship out another one because of a mishap with the shipping company. They reassured me they would be using a different shipping company different from the original but did not.

I was told several times by different customer service representatives that the delivery was a "white glove delivery" and they would be setting it up in my house. The delivery finally took place today where one person showed up and placed it on my front porch and said "I can help you bring this inside but I'm not really suppose to." I called and they told me there was miscommunication and they do not approve white glove deliveries. Even if they were not going to set it up for me they should have sent another delivery guy to help bring it into my house.

My husband was not supposed to be here today but thankful he was because he had to help bring the estimated 475 pounds of furniture into our home. I'm not sure what we would have done if he was not here. When I called to speak to a representative about my frustration she told me they could send someone out with a delivery fee that I would have to pay for someone to set it up. I had to ask her three times to speak to a supervisor. In the end I finally told the supervisor that I want to return the furniture because I do not want something in my house that is going to remind me of Overstock.com and the frustration that I have endured.

I regret my purchase and this has been the worst customer service experience that I have ever had. Most of the time trying to locate my first furniture shipment I was the one trying to call YRC and Overstock to figure out what was going on. I was told several times that I would receive a follow up call or email and never received anything. When I would call back, a few times I had to wait averaging 30 minutes to even speak to a representative.

I have chosen to take my business elsewhere knowing that there is no way it can be this horrendous. I will not be shopping at Overstock in the future and will make sure to express my concern with anyone that thinks of shopping with Overstock.

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Overstock.com Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 104 ratings and
230 reviews & complaints.
Contact Information:
Overstock.com
6350 South 3000 East
Salt Lake City, UT 84121
800-843-2446 (ph)
801-944-4629 (fax)
www.overstock.com
ceooffice@overstock.com
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