I have tried to get on to my account so I return these earrings I received to day. Needless to say your company does not accept returns. I was going by the Paper that was in the box with earrings. I thought I was dealing with a reputable company when I ordered these earrings but I guess not. 1 Replies - Latest reply on 10/09/2009Add reply
This was the third time I ordered from Overstock in the past year, and all three times the products arrived severely damaged. With this last order, I ordered a sapphire pendant that arrived cracked and chipped. The box was undamaged, so Overstock sent it this way. I returned it, citing that it was damaged. Overstock only gave me 1/2 of my money back, stating it was damaged and therefore could not be restocked (so no one looked at my reasons for returning it before issuing me only a partial refund). For my previous experience, I ordered furniture that arrived damaged (again, the box was in good condition, so they sold a damaged product - it was not damaged during shipping). I returned it, and the replacement also arrived damaged and literally falling apart (wooden pieces had come off).
When I returned that, Overstock sent me the first item back as a replacement (so they had re-shelved and resold the first damaged item that I returned to them due to damage)!
BAD RETURN POLICY BEWARE
I PURCHASED A MEMORY FOAM TOPPER AND I HAVE A KING SIZE MATTRESS WHEN I OPENED IT THEY SENT ME A FULL SIZE. WHEN I CONTACTED THE COMPANY THE SAID I HAD TO RETURN IT AND GO AND REORDER A NEW ONE WHICH ... read full review
Do not give them cash
UTAH -- I ordered my items (262.92) on October 28th and payed using PayPal, which takes money directly out of my bank account. So basically, I paid cash. I have used PayPal for years and never had a problem. ... read full review1 Replies - Latest reply on 11/04/2005
Poor Customer Service
NEW BRUNSWICK, NEW JERSEY -- See the rude interaction with the on-line customer service yourself (after waiting over 10 minutes):
Please wait while we find a representative to assist you...
All representatives are currently busy. ... read full review7 Replies - Latest reply on 10/01/2005
Overstock rips consumers off
SALT LAKE CITY, UTAH -- I use to be one of overstock.com customer service reps. and have been reading the complaints on this site concerning overstock service. Here's the scoop. Overstock CSR's are trained to lie point blank. ... read full review1 Replies - Latest reply on 08/30/2010
The truth.....if only I could say that the time I worked for sento, the company that handles overstock.com's customer service, was filled with truth. Within the last month that I worked on the overstock.com ... read full review4 Replies - Latest reply on 11/06/2006
How do they get away with it?
I ordered two Seiko automatic watches on Dec. 18, 2005, as gifts. When I realized that "automatic" meant kinetic or self-winding... I called the company within 10 minutes to cancel the order. This request ... read full review1 Replies - Latest reply on 01/29/2006
Voted Worst Company of the Year Award
KENNETT SQUARE, PENNSYLVANIA -- I purchased a silver San Marco bracelet for my stepdaughter for Christmas. Upon opening the bracelet, the clasp that holds the bracelet in place broke. I initiated a return via online under my account ... read full review1 Replies - Latest reply on 01/17/2006
Overstock.com slow shipping
Thought this is about a small purchase (under $15), it still irks me! First let me state that I purchase many things over the internet, so I know from experience that I have a legitimate gripe because ... read full review2 Replies - Latest reply on 12/08/2011