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Bait and Switch - inferior laptop delivered
Posted by Srg37 on 11/29/2012
Product Details said Lenovo laptop Standard Memory was 4 GB; Maximum Memory of 8 GB. A "Features" box at the bottom of the Product Details listing said "Computer Memory - 8 GB." The listing certainly implied that the version they were selling had been upgraded to 8 GB of memory, in which case it was the best deal I could find on Black Friday. Laptop received only has 4 GB of memory. As far as I'm concerned, they advertised one product and shipped an inferior product. They have offered to refund my money, but since the other Black Friday deals I passed on in favor of Overstock.com are over, I'm screwed.

Read Company Response
Company Response on 12/01/2012:
If you can send me your order information at social@overstock.com , I would love to help you.
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Posted by CUontheFlipSide on 2012-11-29:
In a laptop, those extra 4g are pretty much irrelevant. If the deal was good, I wouldn't lose sleep over the extra memory, you'd likely never even use it.
Posted by Old Timer on 2012-11-29:
RAM is not that expensive right now. See if they will give you the extra 4GIG for free or at their cost? I remember Overstock does sell replacement and upgrade RAM. How much and for what? Not sure about their selection. If not, try a 2nd market and used memory dealer. You may be able to upgrade at a minimal expense.

This does not get OS off the hook for a poor job of selling, just an option. If you like the laptop , I would keep it and upgrade the RAM.
Posted by Bill on 2012-11-29:
Tell them to send you a 4gb chip or two 2gb chips if your machine will accept that configuration.
Ram is farely cheap. You should be able to get 4gb for less than $100.00.
If they refuse tell them to refund you $100.00.
Posted by madconsumer on 2012-11-29:
if the laptop is going to be used for video, gaming, or graphic art, the extra 4gb of memory is extremely valuable.

sure sounds like a bait and switch to me.

very helpful review, and voted as such!
Posted by trmn8r on 2012-11-29:
It does sound like false advertising, or a mistake. How to determine the difference?

One thing it is not, and that is bait and switch. That is a different animal. I can see how you felt you were baited and switched though.

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Made in the USA...Not!
Posted by Summerset on 01/09/2011
We attempt to buy products made in America whenever possible. When needing to replace our coffee maker, we did research on the Internet and Overstock.com advertised a Cuisinart coffee maker as being "made in the USA." We ordered it, and upon receipt the box clearly indicated that it was made in China. Just to be certain, we contacted Cuisinart customer service and were told that "all our products are made in China." Disappointed, we wrote a negative review on Overstock's site. This review was never posted. We contacted Overstock customer service and they agreed to accept the return of this product without additional shipping charges to us (hence the 1 star). We asked the very polite and helpful customer service representative from Overstock to have this Cuisinart coffee maker and all other Cuisinart products (and there were a number of them under the coffeemaker section alone) removed from their "made in the USA" designated list. Approximately a month later this coffee maker (Cuisinart DTC-975 ) along with at least another 6 Cuisinart coffee makers are still being touted as "made in the USA." I would doubt if many, if any, of the products they advertise as "made in the USA" actually are. It just seems like an underhanded way of moving some merchandise and taking advantage of the American consumer's desire to bring/keep business in the USA.
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Posted by Skye on 2011-01-09:
According to what I just googled, all Cuisinart products made after 1992 were made in China, except for the occasional glass caraffe or lid that was made in Germany. The food processors made before 1992 were made in Japan or France.

I guess Overstock did not receive the memo.
Posted by trmn8r on 2011-01-09:
How shabby. I read some things about Overstock that turned me off to the idea of ever ordering from them, followed by the "O O O" holiday commercials which just made me angry.

It this company has a "Made in USA" product list, they have to maintain and update it. That's just wrong, but I'm not surprised to hear this company behaves in this manner. Very helpful review.
Posted by karleebarlee on 2011-01-10:
Maybe try amazon? They're usually pretty honest about their prodcuts.
Posted by CrazyRedHead on 2011-01-10:
What about made in America from imported parts, hence, why the box said Made in China.
Posted by jktshff1 on 2011-01-10:
Crazy, Assembled in America would be a better term.
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The Worse Return Policy
Posted by LN0704 on 03/30/2009
Overstock.com has a convoluted and inconvenient return policy. I purchased two items and needed to return both because the items didn't fit. However, their return policy does not allow multiple returns. If you decide to print their prepaid label, you will need to print two separate ones for each return, return them in two separate boxes, and PAY TWICE! Or you can return the items yourself by going to the post office or UPS, BUT will still need to contact them with the return tracking number! I have never experienced anything more inconvenient and absurd. You would think as an online company, they would make the return policy more straightforward.

They have just lost a customer and if I were you I would think twice before ordering more than one item unless you are completely satisfied and have no plans to return them.
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Posted by spiderman2 on 2009-03-30:
I would really think twice about ordering anything from them that there was any possibility of having to return. After a quick look at their return policy, not only do you have to pay for the return postage, but they charge you a $4.95 restocking fee.
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Amusing explanation of Overstock.com "lowest price" guarantee
Posted by Ethical Guy on 08/12/2008
BALTIMORE, MARYLAND -- This is the online "help" chat I just experienced:

Welcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative as quickly as possible. (Less than 2 minutes)
Welcome to Overstock.com Customer Service, you are now chatting with Anderson.
Anderson: Thanks for visiting Overstock.com. This is Anderson, how can I help you?
you: I was just going to order a garmin 550 gps and I happened to froogle it and found it for $100 less on the compuplus.com website.
you: then I read your low price "guarantee"
Anderson: I'll be glad to help you with your concern.
Anderson: To help you better, can I have your order number or email address please?
you: that if I CHOOSE to purchase it from you
you: for $100 more
you: I MAY BE ELIGIBLE to receive the diffwerence as a store credit?
you: LOL
you: are you there
Anderson: Just to reconfirm, have you submitted your order?
you: no, luckily I did not...or I would be furious.
you: but I was ASTOUNDED to realize your low price guarantee is meaningless
you: I always believed you had the lowest price
Anderson: Let me help you that.
you: a few dollars off I could understand..but $100???
Anderson: Can I have the catalog number of the item you are referring to?
you: Catalog #: $799.99 $239.99 $560.00 (70%) 10480943
Anderson: Are you referring to the 'Garmin StreetPilot c550 Automotive GPS System' for $239.99?
you: compuplus has it for 159.99
you: yes
you: and $25 off for using online banking.
you: their shipping is 14.95 yours is 2.95
you: they do not chg sales tax to MD either
you: you do.
Anderson: We do have a Best Price Guarantee policy.
Anderson: I'll provide the steps to claim for the Best Price Guarantee.
you: its identical mdse brand new in stock
you: what?
you: I should pay you $100 more
Anderson: Please click at the Best Price Guarantee logo at the product page.
Anderson: Just below the 'Best Price Guarantee' logo, you can find the link that states as "Found it cheaper?Let us know."
you: for a $100 gift certificaTE?
Anderson: Please click at that link that says "Found it cheaper?Let us know."
you: I did
you: and its CRAZY makes no sense
Anderson: As you've not yet placed the order, please select the option as "NO".
Anderson: A 'Best Price Guarantee' form will pop up.
you: pay $100 more
Anderson: : Just fill that form and submit it.
you: and MAY BE ELIGIBLE for difff in store credit
you: I did already
you: no one responded to me
Anderson: Our Specialized Representatives will check it and update the correct prize in our system.
you: when?
Anderson: *price
you: I wanted to do biz w you.
Anderson: Could you let me know the model number of the GPS in compuplus.com website?
you: yes hold on..
Anderson: I'll standby.
you: Garmin StreetPilot C550 GPS Navigation System - 010-00522-00 Model # 0100052200 Receiver: New high-sensitivity WAAS-capable GPS receiver by SiRF Display: Automotive-grade, sunlight-readable, anti-glare TFT LCD display, 2.8”W x 2.1”H (7.2 x 5.4 cm); 320 x 240 pixels, with touch screen
you: Garmin StreetPilot C550 GPS Navigation System - 010-00522-00 Model # 0100052200 Receiver: New high-sensitivity WAAS-capable GPS receiver by SiRF Display: Automotive-grade, sunlight-readable, anti-glare TFT LCD display, 2.8”W x 2.1”H (7.2 x 5.4 cm); 320 x 240 pixels, with touch screen Click for Price Average Customer Rating: 4.58 out of 5 Item is brand new and in stock
you: Comp-U-Plus low price: $159.99 We occasionally sell our products at prices lower than the Manufacturer's Suggested Retail Price (MSRP). When we do, we can only display our sale price here. You can expect tremendous savings when the product you're viewing does not display the advertised price. Comp-U-Plus low price: $159.99 We occasionally sell our products at prices lower than the Manufacturer's Suggested Retail Price (MSRP). When we do, we can only display our sale price here. You can expect tremendous savings when the product you're viewing does not display the advertised price. We occasionally sell our products at prices lower than the Manufacturer's Suggested Retail Price (MSRP). When we do, we can only display our sale price here. You can expect tremendous savings when the product you're viewing does not display the advertised price.
Anderson: The Model number of the item in our site is Street Pilot C550.
Anderson: To satisfy the Best Price Guarantee credit:
Anderson: The product must be purchased from Overstock.com.
Anderson: The product must be the exact same make, model, and color purchased at Overstock.com.
you: GARMIN STREETPILOT C550 GARMIN STREETPILOT C550 GPS NAVIGATION SYSTEM - 010-00522-00 See Full Description Item is brand new and in stock Usually ships in 1-2 Business Days 2 million satisfied customers since 1993 15 years of internet sales 100% customer satisfaction guarantee All items factory fresh with a full USA warranty 30 day money back guarantee Click For Lowest Price Tell a friend GARMIN STREETPILOT C550
Anderson: The merchant offering the lower price must have the product currently in stock.
you: they do
Anderson: The online merchant must be an established site, as determined by Overstock.com.
you: they are established
you: they have a 5 star rating
you: with over 10,000 customer reviews
you: Item is brand new and in stock
you: this is all cut and pasted from their site
you: identical model in stock brand new
you: that I was ready to order from you NOW
you: but id be a fool to order it right now..when your total comes to $100 more
Anderson: I do understand that.
you: I feel foolish even notifying you..but id hope you'd assure me of a match..because I will tell others of this incident..
you: or even cut and past this chat in someones blog regarding overstock..
you: I'm not threatening..
you: but this is not like a $5 deiff in price
Anderson: I'm sorry you feel this way. We do have 'Best Price Guarantee' for the items listed on our website, however, you can fill up the form for it only after you have purchased the item from us.
Anderson: If you would like to purchase this item now, I can help you with $25 discount on it.
you: 25 off what your price?? or 159.99??
Anderson: Yes, I'm offering $25 off our price.
you: they offer $25 off their price for purchasing w an on line check.
you: so I think I will copy and paste this chat around the web..and let other potential buyers see your policy.
you: and this is nothing against you personally...
you: its OVERSTOCK>
you: boy I was fooled, all these years
Anderson: I'm sorry for any inconvenience this has caused to you. If you would like to purchase this item now, I can help you with $30 discount. If you think this item can qualify for our Best Price Guarantee credit, you may apply for it (after purchasing the item).
Anderson: You'll still be charged $239.99 for it (on our website).
you: I am going to post this chat around the web..and I will wait to hear from your so called "pricing representative" I'm xxxx xxxxxxx my email is jxxxxxxxxxn@xxx.com
you: I'm for real....and not a random idiot.
Anderson: I'm sorry, if you feel in that way.
you: when I order shoes from zappos
you: and find lower..
you: they immediately credit the difference to my credit card
Anderson: Please click to view more information on our Best price Guarantee policy.
you: PLUS 10%
you: thats a guarantee..
Anderson: Overstock.com guarantees that our prices are the lowest you'll find anywhere online. You'll know you're receiving the best deals available on thousands of quality products.
you: yours is just jibberish and doubletalk
Anderson: And if you happen to find a better online price out there, and meet the qualifications listed below, we'll give you the difference.
you: I have found it
you: and cut and pasted every detail
Anderson: You can fill up the form and submit it.
you: and you can see it for yourself
you: but unlike zappos
you: you do nothing
you: but suggest that I pay your price..then submit
you: and be at your mercy.
you: that is not good business
you: it borders on unethical
Anderson: Once you place the order, you can claim the 'Best Price Guarantee' .
Anderson: Our Specialized Representatives in the 'Best Price Guarantee' team will review your request and contact you with a response in 4 business days.
you: lol I can order now from compuplus and the unit will SHIP in 1-2 business days!
you: this is going to be very comicaL READING..WHEN POSTED...
Anderson: If you would like to purchase this item now, I can help you with $30 discount.
Anderson: If you think this item can qualify for our Best Price Guarantee credit, you may apply for it (after purchasing the item).
you: I appreciate your offer..and you have been very polite w me and thorough in defining your companies policies...
Anderson: Shall I help you in placing the order with $30 discount now?
you: I will decline that generous offer, under the present circumstances as per the difference in pricing...
Anderson: Please let me know if you've any additional concerns.
you: it still amounts to about $65 more.. no that will be it...and again I thank you for your time.
you: I will cose this window after having cut and pasted to notepad.
Anderson: Thanks so much for shopping with Overstock.com. Have a great evening.
Chat session has been terminated by the Overstock Service representative.

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Posted by lilydarling on 2008-08-12:
The overstock.com website SPECIFICALLY says you have to BUY the item FIRST, before you can get the price adjusted.

Plus, if the other website has it for so much cheaper, why not just buy it from there in the first place???
Posted by heaven17 on 2008-08-12:
No matter how I try to read this, you still sound incredibly obnoxious. Just buy the dang thing from compuplus.com and get on with your life, for god's sake.
Posted by cherpep on 2008-08-12:
I did not find this very amusing, like the title suggests. I'm with heaven, a better title would be obnoxious. I think Anderson handled himself very well.
Posted by sarahnkrystal on 2008-08-12:
Basically you wasted a whole bunch of your time arguing with this Anderson, when you just should have bought the product from compuplus.com to begin with.
Posted by Hugh_Jorgen on 2008-08-12:
I thing Anderson handled himself well and did a good job of representing Overstock.com in the face of a difficult customer.
Posted by chris513 on 2008-08-12:
LOL!....i wanted to do biz with you.....too funny!
Posted by Slimjim on 2008-08-12:
I had to stop reading as all I saw was "you" rambling on and giving poor Anderson the "biz". There are procedures in sales that have to be followed. He can't just discount the thing for you, no matter how much you kick. Price guarantees usually are designed for consumer protection after the sale anyway. Like heaven said, just buy it from cumpuplus instead of going through a song and dance for no good reason. They were the ones who had the great deal to start with. In my opinion, they are the ones who should be rewarded with the sale anyway.
Posted by jenjenn on 2008-08-12:
Great comments...loves it! LOL.
Posted by Anonymous on 2008-08-12:
TODAY is the last day of OVERSTOCK's free shipping promotion, FYI.
Posted by DigitalCommando on 2008-08-12:
You never gave overstock.com the chance to prove their offer. You just assumed they would not come through. Your attempt at giving overstock.com a black eye has failed, now move along little doggy. PS kudos to anderson for not telling you where you can put "your better deal".
Posted by Anonymous on 2008-08-12:
Heaven17, best answer. Compuplus.com has probably banned this person for life, kind of an Eileen thing going on here.
Posted by Anonymous on 2008-08-12:
I don't know about anyone else, but it looks here like most of the conversation lines were truncated. It doesn't make a lot lot of sense in any case.
Posted by seriously? on 2008-08-12:
Why did you do this? You just wanted to fight with someone, then show it off to the world? This just makes you look like a total jerk.
Posted by Anonymous on 2008-08-12:
Kudos to Anderson, he deserves a raise after dealing with you.
Posted by Anonymous on 2008-08-12:
Oy, vey! It's a miracle I'm still alive after reading this factious complaint. Like others have said, buy the thing at the better website and get on with your life. Oh, and thanks for the headache. Anyone got a giant Aspirin?
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Do Not Order From Overstock!! They Are Pond Scum!!
Posted by StL_Ally on 03/13/2008
MISSOURI -- Please see the following email sent to my mother for a return on shoes she sent to me as a gift that did not fit.

We received your return for the Circa Joan & David Jude Women's Leather Moccasins . A credit in the amount of $17.00 was issued on 3/12/08. This credit will reflect on your account in accordance with the timeframe established by your card provider.

A breakdown of your refund is shown below:

Item price: $ 33.99

Refund Deductions:
Original Discount: $ -00.00
Return Label Cost: $ -00.00
Open/Used Item Fee: $ -17.00

Total Refund Issued*: $ 17.00

*Original shipping is non-refundable.

An open/used item fee has been deducted from your refund because the shoes were dirty. For questions regarding our return policy or for additional assistance, please click here to visit our online Help Center.

Thank you for shopping with Overstock.com.


Customer Care Returns

Please see reply e-mail I sent...
Dear Overstock Customer Service Rep,

This is absolutely ludicrous! Those shoes were not worn or used in any sense of the word. Pictures were taken of those very shoes, box and all at the post office prior to mailing them to your facility. This is something I thought would be in my best interests when I heard a friends horror story about a return fiasco with your company Overstock.com.

How is someone to know that a product they purchased on-line is or is not the product they purchased, shoes in this case, without opening the box? Please explain this to me?

If a full refund is not approved for this return, you will see my reviews on your return procedure and horrible customer service on every review for every item you have on your website, Overstock.com. I will make it my daily amusement to ensure that your on-line consumers browsing with Overstock.com be wary and proceed with caution due to the Overstock.com return 'policy':

"Don't open that package, unless you the consumer only want half of what you paid for it refunded back! Regardless if you used it or not! And you can forget about being reimbursed for shipping it back to us too! We will just resell this product over again and do it to someone else."

I think I like the mantra 'And then some better' but who am I just someone who tried purchasing some shoes. That was obvious to the four (4) people in the room did not fit my foot as soon as they were pulled from the box!

Not to mention the other sites I will voice my concern on. I know you are merely a Customer Service minion but I would suggest that someone get this into the hands of someone that can do something about getting the full refund with in the next 7 business days, including shipping which was $9.75.

In seven days without a full refund and return shipping, I will contact Consumer Reports, I will contact the on-line BBB, I will contact my local news in St. Louis, MO, I will place a nice long babbling conversation on my blog of how my mother was taken advantage of by Overstock.com, just because she was trying to be kind and purchase a gift for me. Oh and hello You-Tube!!!

So, I would simply ask you to rethink the condition the product really was in when 'inspected' by your Overstock.com staff (shoes, in a box for Christ sake)

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Posted by sarahnkrystal on 2008-03-13:
First off, I worked in a shoe store for over 6 years and tell everybody not to buy shoes as a gift because they always go back. Ok i'm done with that.
Second, yes Overstock is wrong, but I am not sure you will get anything out of it from what I read.
Third, you won't get the shipping back, I don't know any company that does that.
Posted by Anonymous on 2008-03-13:
You had my interest until you posted:

"I know you are merely a Customer Service minion", that's where you lost all credibility.

Here are some rules you could have followed to help get what you wanted:

• Know your contractual obligations.
• When possible, complain on the spot.
• Stick to concise, relevant details.
• Written complaints generate more results than phone calls.
• Note misbehaving employees by name.
• State specifically how you want to be compensated or have the problem corrected.
• Keep it under one page.

>>>>>> • Be polite. <<<<<<<
Posted by GothicSmurf on 2008-03-13:
Nothing says "Professional" like this sentence: I will place a nice long babbling conversation on my blog of how my mother was taken advantage of by Overstock.com, just because she was trying to be kind and purchase a gift for me. Oh and hello You-Tube!!!

And making threats to a company isn't a good idea as it won't get you anywhere.
Posted by Anonymous on 2008-03-13:
If I pony up 17 bucks would you shut up already.

I voted AlleyS >Best Answer<
Posted by bargod on 2008-03-13:
Buying anything online is a gamble and clothing even more so.
Posted by tnchuck100 on 2008-03-13:
Except for the shipping charges I think he has a legitimate complaint. He did, much to his detriment, let his anger do his writing.
superbowl has the best answer.
Posted by TGT101 on 2008-06-14:
It says OPEN/used. If it was worn then it was open. So in terms of policy everything is correct.
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Overstock.com Quality Control Nil
Posted by LizzyLou on 02/13/2006
SHREVEPORT, LOUISIANA -- In December of '05, I purchased a $300 bedding set for the 'amazingly low price' of $159. I don't know how 'amazingly low' it was, but it looked nice and the colors seemed perfect for the room I was doing. After a couple of months of searching for a stupid comforter set,I was pleased! The product was indicated as being in stock with shipping to be initiated shortly. About two weeks later, the overstock.com box arrived, but geez, it seemed smaller than a comforter set should...lighter, too. There was a reason. The box contained a truly hideous ceramic bathroom waste can and matching shower curtain! "Let's see," I thought, "maybe I can fashion the wastebasket into a pillow and the shower curtain will work as a duvet cover!" I emailed overstock.com customer service to initiate a return and they treated me as if I had done something wrong! They told me they would have to check the box upon return to MAKE SURE I WAS TELLING THEM THE TRUTH about my order BEFORE they would initiate sending the right product! Three weeks later, I had received NO comforter set and contacted customer service AGAIN to determine what was going on. They told me my order had been cancelled because they were out of the comforter sets. I was very pleasant, but told them a GOOD thing to do is let a customer know that their order has been cancelled so they won't wait forever for it. (My credit card charge was still intact, too.) I went to the website and guess what, the comforter sets were still listed, and they were still listed yesterday.

Perhaps I made the customer service gods mad by returning the ugly waste can and shower curtain and they were 'punishing' me? Unbelievable. Well, short story long, I went to ebay and found a great comforter combo listed by a very reputable seller with lots of sales and am very happy. It also cost less than the 'amazingly low price' charged by Overstock. The funny thing is that Overstock has sent me two emails to post reviews on the product I never received, and I have sent in both of them taking overstock to task. Don't guess they are posting them, but if their quality control is as bad on their reviews as on their shipments, maybe they are! Count me out on further overstock purchases.

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Posted by TXCraig on 2006-02-13:
I order from them all the time! I have had fairly good success with their value, only one product I felt I didn't get a good deal on. I have ordered sheet sets from them and been VERY happy with the quality.

Sounds like you just got a bad order picker complicated by them being out of stock when the fixed the mess. They should have treated you better!
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Overstock.com is a SCAM!!
Posted by Jewels on 04/06/2005
ORANGE COUNTY, CALIFORNIA -- My boyfriend bought me a $350 diamond necklace from Overstock.com. We rec'd a necklace with an ugly yellow stone in the middle that costs $250 0n their site. We called to find out what steps needed to be taken to return the necklace in hopes that the correct necklace would be sent promptly. Well, they told us that their label machine that generates labels for UPS was down and they would send us an e-mail within a few days with the label. We wanted the necklace, so I shipped it back at my cost. A week 1/2 later they sent the label and we still have yet to recieve the correct item. When I've called to check the status, it's a total run-around. They've even informed me that our credit card will be charged for a restocking fee!! The customer service rep said he would give us a $5 dollar credit for future purchases on Overstock.com. Well, after this nightmare of an ordeal, we'll never use them again. It's a bad deal because my boyfriend does a lot of on-line shopping. Overstock didn't seem to care that they were losing a potential long-term customer. My boyfriend was attempting to do something sweet for me and Overstock.com has turned it into a totally unpleasent experience. I highly recommend staying away from Overstock.com.
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Posted by TXRoadTrip on 2005-04-07:
Cheap boyfriend. Tell him to go to reputable jeweler.
Posted by virginiasoreback on 2005-04-07:
Move over; Willie Nelso:Tex is
On the road again:
Just can't wait to get on the road again.
The life I love is makin' music with my friends,
And I can't wait to get on the road again.

On the road again:
Goin' places that I've never been.
Seein' things that I may never see again,
And I can't wait to get on the road again.

On the road again,
Like a band of gypsies, we go down the highway.
We're the best of friends,
Insisting that the world be turnin' our way,
And our way:

Is on the road again:
Just can't wait to get on the road again.
The life I love is makin' music with my friends,
And I can't wait to get on the road again.

Posted by NeveragainAmazon on 2005-04-08:
Willie Nelson's Lyrics to "on the Road Again"? Save us all the agony pleeeez! Biz has way too much time on his hands!
Posted by TXRoadTrip on 2005-04-08:
Virginia I have stuck up for you a few times, remind me not too anymore. I don't do music. When I am out of town it is for work or pleasure. I guess it pisses off homebodies that stay at home 24/7.
Posted by TXRoadTrip on 2005-04-08:
Siffer is repeating postings = take your meds.
Posted by TXRoadTrip on 2005-04-08:
He is a cheap boyfriend. Next her birthday present will be from an EBAY auction. If you want quality jewelry you go to a jeweler and you know what you bought is real and guaranteed. I guess you buy jewelry online for your wife too = cheap.
Posted by NeveragainAmazon on 2005-04-08:
NOT that this has anything to do with the post MINd you....I could care less whether TX travels for work pleasure!(or whatever) You do not know any of us on this site so stop speculating! Pissed off?....I highly doubt it! Try again!
Posted by shopgirl31 on 2005-04-09:
maybe thats why they call it overstock!
Posted by TXRoadTrip on 2005-04-13:
They buy year-end and store closeouts, it’s not like you will get first quality merchandise or jewelry from them.
Siffer you buy your wife a lot of stuff from Ebay huh = CHEAP ASS HOLE. Used items too = yes.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Return Policy Is a Joke.
Posted by Dimuench on 01/10/2014
ON-LINE -- I have ordered a lot from Overstock.com for my home and for gifts. I ended up returning most of them. I was expected to pay the return shipping, even though the item I had paid for was delivered looking nothing like it looked in the on-line photo.
One item in particular was a down comforter, which was shown as blue, but described as "Queen's Heather" or something like that, nothing relating o a color at all. But it sure was a pretty blue in the photo. It arrived more of a shade of lavender, and when I spoke to the representative to return it, he spent over ten minutes educating me on different shades of blue. Funny, because I taught art in high school for over twenty years. I think I know blue when I see it, and that blanket wasn't even close to blue.
I ended up paying for the return, and will not do business with them again.
This was not the first time they sent me crap, and I had to pay to return it.

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False Description of Color and Then Charged Me Over $10 to Send It Back
Posted by Esemanp on 12/28/2013
Advertised black and white comforter. It was of very poor quality and it was black/gray/beige.
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Repeated Incompetence
Posted by Hardsun1 on 12/14/2013
RAPID CITY, UTAH -- Be very aware that Overstock delivers products to the wrong address repeatedly. I went through this fiasco several months ago and due to the hassle that ensued I decided to stop doing business with them. Well, I got over it and lo and behold, I am going through the exact same scenario of my order being misdelivered to another state. If you order from them be sure to keep all order receipts and delivery receipts and if you did not receive an item showing as being delivered, click on the tracking # and it will show you where your item got delivered. I live in Washington and UPS sent me a delivery notice of something I didn't get and it was delivered to Florida. They put someone else's mailing label on your product and you get billed for it. This is base incompetence. I absolutely will not do business with them in the future. I still have more items coming so now I am wondering how many will actually be shipped to the proper address. This can't only be happening to me so I can't be more adamant about this...

Do not do business with Overstock unless you want to risk having to go through a major hassle to get it straightened out.
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