HOLLYWOOD (WORLDWIDE CO.), FLORIDA -- The currently $155.00 12" Pampered Chef Skillet I have had for several years is now peeling on the sides. The outer coating appears to be peeling away from the bottom edges all around the outside of the pan.
I was told it had a lifetime guarantee but unlike Coach, Kohls, and other quality companies that stand behind their product, Pampered Chef does not. I called customer service and was told it was "normal use", had to have the original receipt, would need to ship it back at my expense (willing to do) and if they didn't deem it was faulty then they would return the skillet as is to me. I have other skillets purchased for less money and used way more frequently (like from William Sanoma) that perform terrific and have not peeled from their exterior or any other displeasing aspects.
Pampered Chef used to have my support but now I will no longer be a customer of this company. Protect yourself from high claims and little back up as well as less than stated product quality.
ADDISON, ILLINOIS -- Pampered Chef is the absolutely the worst company I have ever done business with!!! I bought a real expensive kitchen knife and used it once.
Washed & dried it by hand!! A month later went to use it again & looked closely & it had several rust spots on the blade.
Phoned the company & their reply was: Too bad it has been over the thirty days since you purchased it so YOU (meaning me) must pay for the shipping! JUNK PRODUCT considering the high cost I paid for it & very poor customer relations!!! AVOID THIS FLY-BY-NIGHT outfit!!!!
I have used Pampered Chef products for many years, continuing to purchase them, although they are more expensive than local stores, because I believed in their quality. However, I have found that the company does NOT stand behind their products, nor do the honor the warranty they sell you the product under.
I purchased the deep dish baker several years ago. I have used it approximately 10-15 times. Today it cracked in the middle after heating. I didn't panic, because I KNEW I had a lifetime warranty on all Pampered Chef products and since it was an expensive product, I contacted them immediatelly. Well, now it seems the warranty that was advertised by their representative (who no longer sells Pampered Chef) has changed from lifetime to 3 years. Who knew that was legal?
The same thing happened when I called about a plastic stir pitcher that melted in the dishwasher (although labeled dishwasher safe). I was told that my water must get hotter than the average dishwasher. Nothing else, we have washed has melted to date.
Anyway, I will NEVER again buy a Pampered Chef product or HOST a party since I no longer say that I have had a good experience.
However, the baking stone I purchased from local department store at a fraction of price and use daily is going strong after 10 year.
Over the years I have purchased Pampered Chef products and have really enjoyed them. at the party I was told there was a lifetime guarantee on the products also. A couple of months ago one of my bar pans broke in half in the oven. I called the lady that was the representative at the party and she now tells me that it is only a three year warranty. Funny how the warranty changes after you purchase the product. She was nice enough to replace it this time but told me that when you cook on it you can't have frozen meat on it and you can put frozen pizzas on it and you have to have the pan full on it etc. Well this certainly isn't told at the party is it. I would never have purchased these very expensive products if I had of known all these things about them and then the warranty changes. I really like the products and if the truth had have been known would you really sell as many items at a party that you do. I have read the comments on the warranty of your products and maybe as a company you should realize that we are not lying when we tell you that we were told that it has a lifetime warranty and maybe there should be a paper in the box or stamped right on the box that you need your receipt and there is only a THREE YEAR warranty not LIFETIME.
ADDISON, ILLINOIS -- I work at The Pampered Chef Home Office in Addison Illinois. I can easily say that all of the reviews I have read on this site are absolutely false. Here's some simple tips and common sense for you.
Keep the receipt from when you purchased $900 worth of Cookware that carries a Lifetime Guarantee.
Don't claim the sales receipt states all Pampered Chef products carry a lifetime guarantee, it clearly does not state this at all.
Please read the sales receipt. It clearly states the refund and exchange policy. You are required to have the item for return as well as the sales receipt. If you buy a hair dryer at Walmart and want a refund, you cannot just bring in a jar full of lightening bugs and expect to be refunded for the hair dryer. LIFE DOESN'T WORK THAT WAY.
You may have just gotten your products from the host a year after the purchase date, but that isn't the Pampered Chef's fault. After all, you do have the option to have your products shipped directly to your address instead.
Stoneware is made of natural materials, it is extremely porous and very fragile. Of course it will shatter if you dishwash it or drop it. It's stoneware, not beveled-edge diamondware.
Pampered Chef Guarantees are Manufacturers Guarantees. They are used to replace items that become damaged during ordinary use as specified by our use and care instructions (which come with your items inside the box, are mentioned in the catalog and are also mentioned online). We don't replace the stone you dropped, the knife you threw at your husband or the dots plate your kids shattered to use as mosaic tiles.
Our Guarantee does not cover free shipping for returns or replacements. We only cover return shipping within 30 days from the day the original products SHIP out of our warehouse. Anything past 30 days is your responsibility.
Pampered Chef didn't rip off your wife. She just doesn't read the fine print. The New Consultant Kit is only $155, not $300. The Personal Website renews cyclically, as stated in the Web Site Agreement. It also states by purchasing the Personal Website, you agree to let Pampered Chef charge you automatically on your next billing cycle UNLESS you follow the instructions to cancel the website. When cancelled before the next billing cycle there is no cancellation fee.
We go above and beyond to satisfy our customers. Not everyone is going to be happy, but we do what we can to make it work. That being said, don't call in screaming at us about how your Food Chopper broke and you require that we send the replacement right away "or else".
Quit taking your lives for granted and step back and realize how privillaged you really are. Start being better people and better parents. We hear your children screaming in the background, quit using the TV as a babysitter.
I have been a loyal Pampered Chef customer for 17 years and have spent hundreds, perhaps thousands on their products. Many times, when a consultant enters my home, they are "wowed" by how many Pampered Chef products I own. Last night, one of my large pizza stones cracked in half on my kitchen counter.
When I called the customer solution department, I was told that there is only a three year warranty on the stoneware. I was told by many consultants over the years that the stoneware has a lifetime guarantee. That if a piece of stoneware broke, you only had to contact the company, send in a piece of the broken dish, and Pampered Chef would replace the dish.
I am very disappointed in your new warranty. I will now take my business elsewhere.
I purchased the Executive Cookware set several years ago. I was hesitant to invest such a large amount of money on cookware but the lifetime warranty on the pans made it seem like a no-brainer to take the plunge and invest the money. After all, they were guaranteed for life, right? WRONG! I called Pampered Chef today to let them know that the coating on my top of the line pans was coming off and was informed that the Teflon coating was NOT covered under their warranty. Any deterioration of the coating is considered every day wear and tear thus not covered. When I asked what the warranty DID cover, I was informed that it covers if rivets become loosened, a handle falls off, that kind of thing. I am so extremely disappointed by Pampered Chef right now. I'm pretty sure I own half their catalog and the Executive Cookware was my second set of cookware that I had purchased from them. My first set of cookware also had the coating wear off and when I upgraded to the Executive line I was assured by my consultant that the new cookware would not only NOT wear out like that, but if it did, the pans would be replaced. Incidentally, a different consultant that I spoke to recently about the cookware also told me that the coating would be covered by the warranty. Pampered Chef is clearly misinforming their consultants.
HOUSTON, TEXAS -- At a Christmas holiday event, I bought a couple of items from Pampered Chef. I received a receipt for $114.47. After receiving the merchandise, including a free item, I decided to return the items for a refund. I packaged everything in the original packaging and returned everything including the free item.
My credit card account was charged $116.64 and my refund was $98.29 even though the receipt clearly indicated that the shipping was only $5.25. After four back and forth emails, a final phone call reiterated the fact that (1) Pampered Chef would not refund any more money and (2) their representative had misled me into thinking that (i) the shipping was $5.25 and (ii) miscalculated my receipt (although the math is correct).
This outfit is breaking the law and probably making a nifty profit by both overcharging and under-refunding.
Just about like any of these home party marketing schemes Pampered Chef comes in at the bottom of the pile for low quality, overpriced junk made in China. Little of it is actually made in the U. S.A.
I purchased a vegetable peeler recently. You can tell it is cheaply made by the feel. A better one can be had at Walmart for about 1/4th the price. All of the stoneware is overpriced and again can be purchased at Walmart for 1/2 or better. Stay away from Pampered Chef junk.
Premier Jewelry is another rip-off with junk jewelry made in China. The markup is tremendous with at least 4 levels of sales people getting a big chunk of the markup. Stay away from home party junk.
BEL AIR MD, MARYLAND -- Recently a friend of mine hosted a Pampered Chef party and had asked me to attend and buy something from the catalog. While I didn't need anything I had planned on buying a product and attend her party. I am new to the area and thought it might be a good way to make friends outside of work.
Well at the time of the party my father had passed away and was unable to do either for my friend. She was totally sympathetic to what happened and I thought that the issue would have passed. Well it turns out my personal email was passed onto another PC consultant who emailed me and she was informed by my friend that I had changed my mind about ordering from the catalog. She said that although she didn't know the reason it was none of her business. However if I changed my mind and ordered $60 worth of things from her I could get a gift with purchase. (As though I would change my mind after that). I had never changed my mind, I had had every intention to make good on the promise but had to rush out of town to be with my family and couldn't make it back until after the party was over. That was a very insensitive comment to make by a Hostess.