SAINT PAUL, MINNESOTA -- I find it so insulting that I only receive 1 container of garlic butter along with 1 banana pepper per pizza. Now, my family and myself ordered "The Works" extra large pizza which has tons of toppings ... read full review12 Replies - Latest reply on 02/25/2012
Poor Customer Services
ASPEN HILL, MARYLAND -- Let this be known that this is not the first incident, but I am now just fed up and now switched over to "Pizza Bolis".
After ordering a pizza from online and waiting at least one hour and a half. ... read full review2 Replies - Latest reply on 03/12/2010
Irresponsible and rude management
FREDERICK, MARYLAND -- Ordered one of their famous pizzas on line only to arrive at the store and was advised by the counter person that I would have to wait another 35 to 40 minutes because the one person in the store ... read full review18 Replies - Latest reply on 03/24/2008
"OH, MY EYES BURN, GIVE ME SOME DROPS"!
WEST LAFAYETTE, INDIANA, INDIANA -- Our community orders pizzas for our Sunday school every week. We order about 15 and it costs $150 or so. We ordered from Papa John's cause the kids like it and its close.
Today, I picked up the pizzas. ... read full review13 Replies - Latest reply on 01/17/2010
Delivery person a lunatic
TAYLORS, SOUTH CAROLINA -- Just had pizza delivered to my house earlier this evening and the person that delivered it flew into my driveway so fast he almost hit my 9 year old son on his skateboard. Then was rude handing the pizza ... read full review17 Replies - Latest reply on 02/16/2009
WEYMOUTH, MASSACHUSETTS -- I have Lineage to some of the best pizza in the Boston area. I was starving one night and wanted to try Papa Johns. It was absolutely the worst pizza I've ever experienced. I would rather eat dog food. It was without question the worst pizza I've ever eaten, an absolute disgrace to pizza.
2 Replies - Latest reply on 03/05/2014Add reply
This review won't let me go back and delete things,and I am using the speak version. Anyways, this pizza sucks beyond human comprehension. They deserve the title the world's worst pizza. I would rather eat Elios with anchovies on it, enough said.
DALLAS, TEXAS -- I ordered $50.00 worth of pizza and was very disappointed. All three of my pizza were made wrong, we are a pork free family, and my veggie pizza had pepperoni on it my Buffalo chicken pizza had bacon bits on it. And my hamburger pizza which I called and specifically told them no pickles on it they had put pickles on it then scrapped them off there was pieces of pickle on it and tasted like pickle juice. it was an hour when they called and re asked me about the pickles and said the pizza was on its way, and then it was ANOTHER hour before I got my pizza. It was cold. When I called to get the pizzas fixed my husband
to get the new ones and the new pizzas
Were cold even at the restaurant. I will never order from there again i was so disappointed. I was trying to do something sweet for my hubby, cause he had been seeing the commercial for the hamburger pizza, and i felt like i failed him,with cold gross pizza. Never again.
I ordered my first Papa John's Pizza. I ordered a large meat lovers with jalapenos and peppers. It was the worst tasting pizza I have ever had. It was bland and cold.
1 Replies - Latest reply on 02/10/2014Add reply
I will never buy from Papa Johns again. All that hype and TV is bull. It's not that good. Don't be fooled by the ads. I lost $22 for the pizza and tip what a waste.
My husband was in the hospital and I had not eaten all day, we decided to try Papa Johns since we never had it before. I must say that it is not all that it is made out to be. The pizza had no taste at all, simply put it tasted horrible. Add reply
I ordered thin & crispy crust, but got a thick crust and it was not cooked all the way and luke warm. I will never order another Papa Johns pizza, ever! Add reply
FT. WALTON BEACH, FLORIDA -- Tonight I ordered pizza from Papa John's. Had Thursday special in my email inbox. Also ordered 2 liter Pepsi. Over 30 minutes later, the pizza arrived cold, with no garlic butter, and no Pepsi. Called the store and was told it was I who ordered the pizza, not them, and it wasn't their fault. In other words, screw you - they're busy, I'm not accustomed to being treated this way. Additionally pizza delivery is a competitive business, and Pizza Hut has one-upped you almost every time. We had stopped using you guys for awhile due to a past issue, and now this has happened on our first order subsequently. Please give a response other than it is OUR FAULT. Could we possibly give you another chance? Not without compensation of some sort an and adequate response.
I will be happy to post this on FB, but don't want to. Awaiting your response. So are my friends and relatives. Your food is good, but we don't expect to have cold pizza and rude people.
P.S. The delivery man was confused, but obviously he was doing the best he could.
NASHVILLE, TENNESSEE -- For many years I have been a loyal Papa John's client and shareholder.
Lately (last 6 months) their deliveries (on Gallatin Road/Nashville, TN) have always been late.
This last time I called to confirm the order would be on time. I was told they were busy and could not guarantee it would be on time. I asked for the District Manager's name.
The "Manager" of the store became very hostile. Said he did not know who I was. I gave him my name and again asked for the District Manager's name. He refused by hanging up on me.
So I called Headquarters. Spoke with a lady in Customer Service. She promised that a Manager from HQ would call. That was over a month ago. I called two weeks ago and said nobody has called. A new person apologized and assured me somebody would call.
Today I called HQ again. A very nice receptionist said the only thing she could do is transfer me to Customer Service, even though I was calling to complain about Customer Service. She could not even transfer me to a person in Shareholder services. This is not her fault, it is the fault of upper management that does NOT care about the customer. Short sided...
As a shareholder, I have decided it is time to dump the stock and never eat at Papa John's again.
"Special Offers" web page quotes $8.99 for "Early Week Special" (M-W) for any large pizza. Nothing on the page says "online only", and I've placed "walk-in, carry-out" orders at this location in the past. This time, though, the guy behind the counter said special offer was "online only". He thought he was doing me a favor by overcharging me ONLY $3.00. Back to Pizza Hut for me! 2 Replies - Latest reply on 01/04/2014Add reply
Horrible Delivery Person
SMITHFIELD, VIRGINIA -- Tonight I ordered a pizza (total $14.32) and was told it would arrive in 35 or so minutes (fine).I have ordered from them many times. Papa John's in the past have had wonderful delivery drivers and I ... read full review4 Replies - Latest reply on 09/11/2013