Papa John's Pizza

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1.1 out of 5, based on 40 ratings and
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Bad service and basically stalked kind of
Posted by on
TEMPLE HILLS, MARYLAND -- I ordered pizza two-three days ago during the day online and I paid $10 by papa card and the rest I was to pay in cash. The guy didn't have to call me, he came straight to my door and he confirmed how much I had to pay and I gave him that exact change he said I was to pay. Now the two days later (which was last night) I ordered again and my order was about $20. I pay half of that with my papa card and I was to pay the rest in cash as I did the other order three days ago. just to clarify This person who is delivering my order this time is a different person. He calls me asking directions from the papa Johns restaurant. I have no idea how to get from there to my house so I told him what road I lived off of and he kept complaining that he didn't know where I lived. So he finally gets comes into my circle where my condo was and I'm standing outside where the street and the sidewalk meet and he rides right pass me and stops at another condo. He gets out the car and he starts to walk towards someone elses door and I yell across the way "Hey is that my pizza!" and he tells me that he thought that my door was over there. Then when he comes up to me he tells me the price that I needed to pay was $20 and some change. I tell him that that is a mistake and that I paid $10 of that online he doesn't believe me but he take the money anyway and he gives me my order. I go in the house thinking everything was over so I ate my pizza and watched a movie. About 10-15 minutes later the delivery driver calls my phone twice and I Finally pick up and he asks me if I was the woman who order the pizza on some street other than mines and I tell him no. We hang up. He calls me back 5 minutes later about three times and when I don't answer he comes back to my neighborhood and he "finds" my door. He knocks, and keeps knocking, and keeps knocking. I open the door and he says that his boss is on the phone complaining about me paying only $10 and not $20 and he gives me the phone. I try to explain to this manager guy that I paid with a gift card and cash. I go upstairs and grab the receipt that I got offline and show it to the driver. He looks at it but doesn't really "look" at it. The delivery guy is at my door talking extra extra loud that my neighbors come outside and wakes up my mother who is sleeping on the third floor with bedroom door closed, now shes upset. The guy finally realizes that he told his boss the wrong address and walks away while saying he apologizes. This guy needs to be fired for putting me through all off this mess.
     
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Starlord on 2010-01-09:
It is not your responsibility, but the delivery person needs to be re-trained, and possibly delivery people need to get a Garmin or Tom-Tom, any kind of GPS device. We love ours and wonder what we did before.
Ytropious on 2010-01-09:
That's not stalking, he's just being sent to do a job. If your online receipt showed the credit of 10 dollars from the papa johns card then I wonder what's causing the mix up.
jktshff1 on 2010-01-09:
it's the manager that the problem is with.
madconsumer on 2010-01-09:
"... he apologizes."


what more did you want?
PepperElf on 2010-01-09:
well if he was charged twice I think he needs a refund on that
Anonymous on 2010-01-09:
Papa John's pizza sucks. Is that the best in the town you live in?
Anonymous on 2010-01-09:
I for one love Papa johns. you get that side of garlic sauce to dunk the crust in.
Anonymous on 2010-01-09:
The delivery guy for our local Papa Jonh's is hot. I don't mind paying more for Papa John's over other chains cause of him.
lilbits4eva on 2010-01-24:
@ Starlord- agreed
@ Ytropious- idk but that's what the complaints about
@ jktshff1- mmmmmm I blame the manager and the driver
@ madconsumer- its the way that he apologized....its like he was walking away and happened to remember to apologize.....as if he wasn't going to at all....plus if they had there stuff on point they wouldn;t of had to put themselves and I through all that trouble. bottom line...BAD SERVICE.
@ PepperElf- I'm a female..lol...and no I wasn't charged twice but almost was.....which is the problem.
@ justthefaxx- theres another one but they don't deliver to my area.
@ wallyworld- lol I love papa johns too!!... :)
@ littleyaya- I wish I live there lol
Anonymous on 2010-01-24:
I think I just landed in Twitter-land.
PepperElf on 2010-01-24:
OK so if you weren't charged twice I'm not sure what the problem is... I mean it was averted.

and how were they stalking you?

@ProConsumer #m3c rofl. *grin*
Fufu487 on 2010-01-24:
I would be a little frustrated from the issue as well. It is not the customers job to provide directions, unless of course your place is extremely hard to find, which is rare. The driver sounded like a space cadet, and I blame him and NOT the manager. He admitted to giving the manager the wrong address.
PepperElf on 2010-01-24:
well I had dominos call me once cos they couldn't' figure out where I was. msut have been a new guy.

so I gave them directions.
DeliveryBiotch on 2010-10-17:
yeah, we don't all have the extra cash to spend on Tom Toms or GPS's. We're delivery drivers. Come on! We get paid less than minimum wage plus whatever you people feel generous enough to give us. So we don't all know how to get you your house. Sounds like your driver was having a bad night and yeah, he made a mistake. At least he apologized. And if you didn't want him knocking and knocking, or calling and calling, why didn't you just answer the door/phone. Give us a break. We're only human.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Credit Card Theft by Fraud and Forgery
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- On 12/10/12 I discovered a transaction that I did not generate against my Visa 123 Rewards Credit Card. The card was still in my possession and I had not ordered pizza from anyone. On my CC Transactions Ledger it identified store 1651 (16th Street/Gelndale) as the store that had accepted the card. I called the store and the shift manager Jeff tracked the transaction to Friday 12/07/12 @ 7:57PM. He informed me of the phone number used to place the order (not mine) and gave me the name of the person whose account is associated with that number, and their address, but then discovered that the order was placed online, but had been picked up in the store. I then asked why they didn't ask to see the CC as they do when I place orders. Jeff told me they're supposed to but obviously did not. I suggested this changes the culpability of Papa John's and asked for my money to be refunded.

Ten days later, armed with a Police Report and 2 conversations with Papa John's Corporate Customer Service, I haven't even had the courtesy of a return call from anyone representing Papa John's. Perhaps in fairness I should have told Jeff what I do for a living, but I am confident that he (they) will all learn in time.

I am looking for others this may have happened to during the past six months to one year, especially any that may have involved this store although it is a Corporate owned location, so other Corporate stores will also be helpful. The Police Report is entitled "Theft by Fraud and Forgery" and the lack of fiduciary on the part of Papa Joyhn's suggests that this lack on their part is acceptable, which it is not. As such, in my opinion that assume liability. There unwillingness to provide the name of the employee who failed to do their job is in essence casting protection upon them which also increases their culpability.

Arizona is one of a few states that has adopted their own version of the RICO Act (Racketeering Influenced Corrupt Organizations Act) which violation can be charged for activities involving two criminal acts in a 6 month period. Obviously you can see my intent. They didn't want to settle by doing what was right for $13.69, I will get their attention with this action.

If you have been victimized by criminal actions at the hand of Papa John's, please let me know the details and you can trust that in the end we all will bring these unlawful acts to an end. I have been researching all of the complaint sites and much has been unfolded about Papa John's and their business tactics and lack of ethics. There is little doubt that the lack of fiduciary on the part of one of their own will support my basic complaint but if I've got to take the time to do this, well let's do it right then and show them where we stand.
     
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SteveWiginowski on 2012-12-20:
It seems to me like the one who committed the crime is the person who used your card to order pizza and picked up the pizza. I have ordered food online with a card (for delivery) and didn't have to show my card when the driver got to my house.
wjk898 on 2012-12-22:
Same here. I never had to show my card. Never heard of such a thing.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Run!!!!!! Don't Walk Away From That Store...
Posted by on
Rating: 1/51
SUN VALLEY, CALIFORNIA -- My friends and I had a terrible argument today at Papa Johns with their employees. They were straight disrespectful, not listening to a customer, and yelling at a customer whereas the customer was calm and was trying to explain the situation. Daniel claimed to be the manager of the branch, a 22 year old, inexperienced kid was defending his misdeed at all cost. He was shaking, sweating and appearing nervous when coming back at a customer with rudeness. I warned him that I will publish this to people to see and decide whether this is a proper businss act, and he said "go ahead", sort of I'm not afraid of that.

They overcharged us when delivering a pizza and didn't leave the soda with it. When I called the store asking them to redo the order, Daniel, the manager, probably didn't like the way I told him that I want my pizza with a soda, so he decided to defend his primary decision that he can't help me, saying that he won't do it. I told him that I am a long term customer have been shopping at that branch for over a year already. And I did spend about $150-200 minimum a month at that location. I said that I wasn't satisfied with my order, he refused to go extra mile to amend the situation in a very rude way, while my friends were witnessing this in shock.

So we decided to go see that face live at the store. As I said it's an inexperienced kid carelessly making an absolute business blocking decisions and leaving a customer with a bad taste in the mouth even when we got there. There was another girl, an employee, arguing with me at the same time. Two people were actually yelling while I was trying to explain something. The girl refused to give me her name. But Daniel, I got that right from the beginning, otherwise he wasn't going to provide that either, because he told her not to say her name, smiling, apparently to play on my nerves.

He was trying to make me look like a clown, saying "on the phone you said you'd embarrasss me in front of customers, but you're embarrassing yourself right now". He was making fun of words I was saying without applying a proper thought. talking back, nasty, unprofessional. The girl with an oily clogged pore face was yelling straight in my my eyes bulging hers, so loud as if I stole her purse. It was an atrocious experience. I told her let me talk. Then she yelled with spit "I AM TALKING" Total disrespect!!!

I just wanted to punch that ugly face for such a nasty affrontation, I'd rather let the karma take care of this. Anywho, this was a shocking, very disrespectful people work at this place!!!! I will never use this store and will redirect all of my adherents from that nasty attitude pizzeria. I'm not a picky customer, nor an *sshole like they treated me as, I always tip, but if you screwed up the order, and if you rudely refuse to fix it, then you'll go to the dogs with this!

PS: Daniel called cops alleging that we are threatening him. I told him that I am not threatening, I'm trying to talk to you, and he was still stuck to stupid about us threatening and reporting false claims to cops on the phone!!!! My friends really hated that guy, his cocky attitude. This is unacceptable!
     
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FoDaddy19 on 2012-05-02:
I agree that if they overcharged you for the pizza and failed to deliver a soda, then they should bring you out a soda and the difference they owe you.

This is where things get a bit cloudy when you mentioned "probably didn't like the way I told him that I want my pizza with a soda," what exactly do you mean by that? You catch more flys with honey than you do vinegar. If you were..uh, overly firm with them on the phone then they might've construed it as a threat even if it wasn't your intention, and if that's case, then when you showed up for a face to face encounter, they might've seen that as an escalation which could cause the inexperienced manager to become defensive. I'm just trying to figure out what initially caused this incident to snowball out of control, other than the mistakes made in the original order obviously.
Anonymous on 2012-05-02:
Referring to one of the workers as a girl with an "oily clogged pore face" pretty much tells me all I need to know.
Anonymous on 2012-05-02:
What does her oily clogged face have to do with this complaint? I think that was uncalled for.
Churro on 2012-05-02:
Daniel is yet another example of anemployee who has no business dealing with the public. What could have been an easy win this dimwit of a manager turns into an ugly stupid customer confrontation topping it off with a call to the cops. Who hires these people?

Thanks for sharing your story and eh if it's any consolation the Daniel's of the world tend to have a short shelf life.
Anonymous on 2012-05-02:
Wally86> Exactly. As I said, that pretty much tells me all I need to know about the validity of details.
Cwazychicken on 2012-05-02:
"I just wanted to punch that ugly face for such a nasty affrontation, I'd rather let the karma take care of this."

That also tells me a lot about this complaint too....

Did you threaten to punch him or were you just thinking it? I am thinking daniel called the cops for a valid reason.
BigAl on 2012-05-03:
Just because a person has to "deal with the public" does not mean they have to take abuse. It is clearly evident that you went to the store to cause trouble. When you say "redo the order" you insinuate that you did not want the soda delivered but wanted a new pizza and soda.
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Poor customer service
Posted by on
SAN JOSE, CALIFORNIA -- My husband and I were sitting down watching TV and being LAZY when I ordered a COMBINATION from papa John on Saratoga Ave. She said the delivery would take 70 minutes. After almost 75 minutes the delivery man showed up. I signed the paper for the credit card and put a 4 DOLLARS tip for the driver. After opening the box, I noticed that instead of COMBINATION, he brought this pizze which had white souce with pineapple and chicken. I was so angry because we waited more than one hour for the pizze. So I called the place. First they put me on hold for more ten minutes, so I called again. This time the guy wanted again to put me on hold when I told him what had happened. To my surprise, in a rude way he said:" Now what do you want me to do about this?"...I really didn't know how to answer him back..So I asked to talk to the manager. He surprised me more when he said that he WAS the MANAGER. That really made me more upset. How could a TRAINED MANAGER deals with this kind of situation in such a rude way. So I said: "You are the manager and you ask me what needs to be done??!!". He said: I can have a COMBINATION pizza ready for you but the deliveryis 70 minutes". I started raising my voice and said: I just waited more than one hour to get a wrong pizza, now you want me to wait for another one hour to get the RIGHT one?" He said the only other things that he could either give me credit or I go and pick up the pizza myself."...Great....My husband really was craving for pizza so I told the manager that I would take the other pizza back and pick up the right one. I arrived at the place in about 20 minutes. One customer was there. Not busy at all. As I was getting out of my car, I realized that I was so upset when leaving the house that I completely forgot to take the WRONG, bad taste pizza back to the store and left it on the kitchen counter. I went inside and told the guy who introduced himself as the manager that I was there to pick up a COMBINATION pizza. He asked:"Did you bring the other pizza back."..I told him that I forgot and he had the NERVE to tell me that he would not give me my RIGHT pizza unless I give him the WRONG pizza back.!!!!!...I was so furious and angry...I told him how upset I was with their service and all he had to say was that this kind of erros happens all the time during the day, everyday, and nothing that they can do.
So I said: Give me the credit.". And he did.....
He did not give me my RIGHT pizza back, because I did not have the WRONG pizza with me, but he gave me the credit back without getting the WRong pizza back.
This is how the customer was treated....I will not go back and I will make sure that as many people as possible to hear about this experience...They lost my business and they will lose more.
     
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Venice09 on 2011-02-05:
I have to agree that it made no sense for the manager to give you a credit instead of the right pizza, especially if it was already made. He did offer to deliver the right one, and I understand why you didn't want to wait another 70 minutes, but I don't think there was much the manager could have done about the time.

If I had my mind set on a combo pizza and ended up with white sauce and pineapple, I'd be upset too. But I do think you let this get to you more than it should have. The manager could have been more pleasant, but he did offer a solution. It just didn't work out.
Ytropious on 2011-02-05:
I did not say the author deserved anything. I simply asked why it was a problem the way the manager phrased his question. To me asking "what would you like me to do" is not rude, it's being a straight shooter. The manager wanted to know EXACTLY what he could due to make the OP happy. I think that's the Hallmark of a good manager. The OP did not want his first suggestion of a remade and delivered pizza. Hence it would have helped if the OP just said exactly what she wanted to remedy this situation.
Anonymous on 2011-02-05:
I think it depends on the tone of the manager's voice when he asked "what would you like me to do?" But I do agree that this situation could have been handled better
Venice09 on 2011-02-05:
The OP said:

To my surprise, in a rude way he said: "Now what do you want me to do about this?"

I have to give the OP the benefit of the doubt and assume the manager was rude. Or at least, he sounded rude to the OP, and that's really all that matters. Determining the attitude behind the question "What would you like me to do?" can be tricky. It all depends on the tone, as yaya said. In this case, I have a feeling the manager could have been more sincere.

Anonymous on 2011-02-05:
papa johns is the bottom of my list of pizza chains. Last time I ordered from them, our pizza was just sad looking. Ordered a large that looked like a medium in a large box, cold as ice, and very bland tasting....emailing them got be nowhere but a bunch of excuses. That's about it. I no longer order from them.
Anonymous on 2011-02-05:
Now my local Dominos pizza joint, is probably the best out of them all when it comes to delivery pizza in my area. Always got good deals, comes hot, and tastes yummy.
Joe Doe on 2011-07-06:
Papa John's Pizza had a sell on for a large top-
ping with everything on it and 3 choices of meat.
We pick it up,went home and after a long day of stress,one bite of it and one quick look at it and
we realize we had been ripe off,It have only one meat choice on it,and bearly no cheese and sauce and I feel sick after I really these stupid and dummy did not put all the items on our Large pizza and we call back and the dummy girl answer the phone and said'Sorry we will credit it back to your account,we waited three day,now today the bank has clear the 12.99,and the only thing the Manager rudely explain is that they don't ever
credit the amount back to the customer account,but
credit means that they can made us another Large Pizza.My husband felt for this nonsense,but I know
they are not planning on doing this unless he goes today and pick up the pizza,but his lazy butt
think he can wait until tomorrow and receive the credit Large pizza,the sorry working dummy will proably make a mess of this on as well.Papa John's
Pizza location is 106 S. Cockrell hill road,De Soto Tx. 75115 Phone# (972)230-5200'Jerks!!!!
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I Will Never Order From Papa John's Again In My Life
Posted by on
BEAUMONT, TEXAS -- So me and my sister decided to order a pizza from Papa Johns to be delivered to us b/c it was late and cold outside so we both did not want to get out. I had ordered from them at least 3 times within a few months. Well the delivery guy decides to act like he came by my apartment complex and called my cell phone to have me come down and open the gate. So 40 minutes went by and then the Manager at the store decides to call me and inform me that the delivery guy already came by and no one answered my cell phone but that he was on his way back to my home. Mind you the delivery guy never called my cell b/c if he did I would have answered like I answered the Manager when he called from the store, but I wasn't angry I went and stood outside in the cold for a couple of minutes waiting on the delivery guy who never showed up.

So I called Papa John's back and the young lady informed me that the driver went on another stop and would be back by my home in at least 30 min. I ordered the pizza almost an hour ago by now. Which means that my pizza would not have been fresh. So b/c I paid over the phone with my debit card, (which they had already charged and ran through) I decided to go up to the location and have them make me a fresh one b/c the delivery guy still was not there.

Well the Manager basically called me a lie in my face by saying that his delivery guy did call my cell b/c he said so, so I asked the manager if he wanted to see my call log to prove that he didn't call me and also asked the manager to get the delivery driver out here to talk to me, He refused both. So get this they still had charged me a delivery fee, but in order for me to get a hot and fresh pizza I had to get into my car and go up there to get my own pizza. So when I asked him to credit the delivery charge the manager told me that he couldn't do that, and that I would have to call there business dept. in the morning. So I told him to keep his pizza and credit my whole card for the full amount. After going back and forward with him, he finally did.

Well by then I was very upset, b/c I couldn't understand how I as the customer had already paid them for the pizza to be delivered but had to go and pick it up myself and he still wanted to charge me for the pizza and the delivery fee b/c his driver told him that he had called me, but he would not look in my phone to see that the only call that I had was from him, or call the driver to have him come and speak with me. So I guess he got upset and the Manager decides to pick the pizza up off the counter next to me and throw it on the floor. HOW RUDE and Degrading. So when he did that I got very upset and asked him to call his Supervisor over him right now, but he wouldn't. Well this morning I called the office and spoke with the guy over all Papa John's in Beaumont Texas and he stated to me that he knows that his driver does not lie b/c he is one of his experienced drivers and that he did call me. He also told me to try another competitor. He wouldn't let me talk at all he was rude as well he also would not give me the owners number to speak with him. I told him that I will make sure that everyone that I know hears my story of what happened. He threatened me with defamation on the business. But I don't feel that it is that.

When you shop some were as a customer and spend your money you deserve to be treated like one. They were rude and I will never order from Papa John's again in my Life. Pizza Hut all the way!!!
     
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Anonymous on 2009-01-16:
Did you check with Papa Murphy's? I think I know what happened to your pizza. (See preceding Papa John's post). You're in Texas and 'victoriaboom' is in Illinois...but stranger things have happened to pizzas consumed with vast quantities of hooch.
Anonymous on 2009-01-16:
'victoriaboom' edited her title and moved to MO.
Anonymous on 2009-01-16:
Ran, in case you didn't know there is a DELETE option on you phone.
Ponie on 2009-01-16:
Ran, are you still pre-teen or have you reached your teenage years already? Your overuse of the words 'so' and 'well' are good indications of your age. Also, it's 'my sister and I,' not 'So me and my sister.' But then, you may also have your pizza stores mixed up as well.
Anonymous on 2009-01-16:
'Scuse me, ma'am. Someone call the Grammar Police? ;-)
dimplepie on 2009-01-16:
This could be a good plot for a Jerry Springer episode!!! Pizza drama :)
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff Does Not Wear Gloves When Preparing Food
Posted by on
Rating: 1/51
ALL OF THEM, FLORIDA -- After ordering pizza online I decided to pick it up at the store and save my self $7 and delivery fees and tip. When I walked in the store a girl came over covered in pizza dough powder to assist me as I look to my right I noticed another person preparing the pizza dough not wearing gloves. When I mentioned it the cashier she told me they don't ever wear gloves.

Now in South Florida at least 50 percent of the population have some kind of disease or something. I really think people should be wearing gloves when preparing food and I thought it was a state law not sure if its right or not but beware they don't wear gloves. I called customer service and they said that none of them wear gloves.
     
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azRider on 2013-09-03:
In Florida they don't have to wear gloves to prepare food. they do have to wash their hands before preparing it. In fact the idea that gloves are safe is not often true. In fact the chance of cross contamination of food is higher in some cases, that have been studied glove use. As long as they wash their hands before they start to prepare the foods your safe. As to 50% of Florida having a disease, I must have missed that news story because I'm sure the CDC would want to alert the world to the travelers that come to Florida. I mean that would be a major outbreak.
cmthru on 2013-09-03:
As long as they have washed hands and touch no other surface there's no problem. If someone is obviously ill or have cuts on hands then there would be reason for concern.
BigAl on 2013-09-04:
You only need gloves when the food you are handling is already cooked or is not a type of food that is cooked. Gloves do no good when used before the food is cooked. Think of the oven or cooktop as being a sterilizing chamber if that helps you to understand.
olie on 2013-09-05:
Others have covered the gloves issue.

And, in our city, I always pick up because pizza places NEVER seem to be able to find our house, even though I give explicit instructions. "Yellow house on the northeast corner of A and B, the one with the white fence. Our driveway goes around the house, so you can enter from either A or B. Drive back to the door nearest the detached garage."

We invariably receive calls--thank goodness for cell phones--but we've decided to just pick up. Even Teen.olie goes out!

In addition to saving the delivery charge, we get the pizza a lot faster. Domino's,for example, is ready in 10-15 minutes, compared to at least half an hour for delivery.

But we ALWAYS tip a dollar or two. If nothing else, in appreciation for the delicious meal they've prepared just for us.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Delivery Took 1.5 Hour
Posted by on
Rating: 1/51
DANVILLE, ILLINOIS -- I called for a delivery with Papa Johns on Fairchild in Danville, IL at 8:45pm tonight. This would be the only true meal for the day since I decided to eat less during lunch because I have been indulging in a lot of cookies. Imagine I was extremely hungry as we just did a little hiking in the woods prior to so on my way home, I called for delivery. I was very accurate with what I asked on the order along with providing my phone number and address along with apartment number. This was not my first time placing calls for delivery with them. In fact, I had a delivery that was done over the website less than a month ago so all the data should be there.

While I was waiting for the pizza, I was eating a little bit but still very patient...an hour passed and still did not hear anything from them. So at last, I made the call and check on the order and they said they called and then I said I didn't get any missed calls or anything from them. It turned out they put one number off on their system that's why they couldn't get to me as well as not knowing my apartment number. I gave all these information to them over the phone but they input it wrong. When the pizza finally came, it was too late because I waited too long and already ate. At that time, I was not a happy camper anymore and demanded that they need to give me half off because It's not right for them to deliver this kind of service.

Over the phone, the boy who I spoke with refused to give any discount and so we ended up paying for full act for a stale pizza. I called the manager afterwards and made a complaint and he was willing to give me credit next time but I am still concerned whether they going to put crap on my pizza next time. So this is a terrible experience with Papa Johns. Last time I placed the order, I was also a generous tipper too. It was just unfortunate that their employees so incompetent.
     
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raven2010 on 2012-05-20:
Something like that happened to me once. I simply refused the pizza when the delivery person finally showed up.
madconsumer on 2012-05-20:
sadly, refusing the pizza often cause the driver to pay for it out of his own money. all depends on the location and the owners.

very helpful review!
raven2010 on 2012-05-20:
Mad, can you site a source for your claim?
madconsumer on 2012-05-20:
I do not need to "explain" my comments.
trmn8r on 2012-05-20:
It does sound like incompetence on the part of the person who took your call. I can see why you asked for a discount - if this happened to me I probably would not return for the free pizza, regardless of what extra topping they may apply.
trmn8r on 2012-05-20:
I did a few minutes of "research" on the web, and the comments from people who sound like they have done pizza delivery are that the store can't/won't take it out of your paycheck.

Very unscientific, but that is what I saw. What you won't get back is your gas and time lost trying to make a tip.
madconsumer on 2012-05-20:
very helpful "research" trmn8r.
clutzycook on 2012-05-20:
Happened to me last fall as well. Haven't ordered PJ'S since. Luckily, I live in the Northwest Suburbs so there's no shortage of good substitutes.
raven2010 on 2012-05-20:
I found the same info trm---wanted to know what I was missing, which is why I asked mad for a source.

I looked around some more, still cannot find a single thing that indicates a driver has to be for a refused pizza. No clue why a delivery person would or could be held accountable.

I sure would appreciate it if someone would be willing to educate me....
Old Timer on 2012-05-20:
Our Son delivered for a local pizza place while in high school. Any screw-ups were always on the house, all he lost was any posssible tips. Making drivers pay for screw-ups sounds like BS to me. But I guess it could happen?
raven2010 on 2012-05-20:
Thank you older timer.
old fart on 2012-05-20:
Raven.... how much older..?
raven2010 on 2012-05-20:
LOL!!! jeeeez----I know it is almost 1PM here, but I think I need some more coffee.
old fart on 2012-05-20:
That'll help...LOL
Old Timer on 2012-05-20:
"older" by the minute.
raven2010 on 2012-05-20:
So out of curiousity, I called two Papa johns near me and asked if a drive has to pay for a pizza if someone refuses to accept it.

Both Mike and Debbie told me no. In fact, Mike said if that was the case he would not be working there, as he has at least one pizza refused a week.

So there you have it---fact, not speculation---at least at two papa johns near me.
PizzaBoy on 2012-05-20:
I delivered pizzas for about six months last year for a locally owned chain store. (I was unemployed then in my normal career field.) I was required to pay for any pies that were rejected because of something I did, like arguing with the customer, demanding a tip, messing with the pie, and including slow delivery. (A cold pie indicated slow delivery, since they always left the store hot.) The owner made this policy quite clear at the time I accepted the position. His logic was that drivers would foul up delivery so we would have rejected pizzas around the store to eat for free. Dumb as that is. I never had a rejection.
DebtorBasher on 2012-05-20:
Thank you Raven...and thank you for stating your source of which you got your information from! You should have at least 6 stars...you always go above and beyond to help out the struggling consumers!
raven2010 on 2012-05-20:
awwww, *blush* thanks DB
Old Timer on 2012-05-20:
+4132010 Raven, "OddTimer", LOL, the NIC game players have left the farm again today.
raven2010 on 2012-05-20:
OK, who left the gate open again?!
DebtorBasher on 2012-05-20:
Not me...I'm innocent, I tell ya!
madconsumer on 2012-05-20:
all very helpful comments!!

*Lots of Laughs*
trmn8r on 2012-05-20:
Thanks for the compliment on my research, mad. I often try to research things instead of making something up. It comes across as more credible that way.

Basher, as always, you rock.
Cwazychicken on 2012-05-20:
This has been my experience: The later I order a pizza, the more delays I get. The earlier I order it (2 or 3 pm), I get it in a half hour to 45 minutes. I no longer order pizza at night because it just gets too busy. Plus I live right behind Little Caesars.

And does pizza get stale after 2 hours or was it stale to begin with?
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Papa John's Towing Itself Down
Posted by on
DENVER, COLORADO -- At around 4:15 P.M. on a Monday afternoon, a woman pulls into the parking lot at Papa John’s Pizza on E. Colfax and Downing in Denver. There are no other vehicles in the lot, and she finds a convenient slot and walks across the alley to use the ATM at the liquor store.

Within minutes, she returns to find her car is gone.

She is not the first victim today though. Papa John’s has contracted with a towing service, which lurks in wait for anyone parking in the lot but not entering the Papa John’s store. At two hundred and plenty a pop, whether or not Papa John’s takes a kickback, it’s a goldmine.

When asked, the Papa John’s employees shrugged and said that they only work there; they don’t control the company’s policies. They did say in defense, however, that local business patrons sometimes block access for Papa John’s supply trucks and delivery drivers.

Sometimes? At four in the afternoon? On a Monday? When there were NO customers around; NO delivery vehicles in the lot; and in fact, not even one pizza in the oven! They were “so busy” that while one of the two employees was on a cell phone, the other was enjoying a smoke break outside, watching another victim park on the far side of the lot.

He made no effort to warn the hapless driver, who walked across the street oblivious to the tow-truck that appeared as if by magic as soon as the driver was out of sight. Within minutes, the mini-van was bumping across curbstones behind this tow-truck squealing out of the lot.

Papa John’s, this is heartless; insensitive; cruel, and unnecessary policy. Yes, in our high-density neighborhood, parking is always an issue, and no one has an issue with calling a tow on vehicles parked for hours on end, blocking business traffic, or inconveniencing customers. But what I saw today is malicious and sadistic.

You’re shooting yourself in the foot business wise, and I for one am going to make sure word gets out! I live, work and eat in this neighborhood, and rest assured there’ll be no more Papa John’s Pizza for me, my family, and any friends, neighbors, or clients I make aware of this shameless situation!

The information posted above is a truthful, factual, and verifiable representation of an actual incident.
     
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2inform on 2011-01-03:
My guess is a sign was there warning the individual what could happen. The parking lot is considered private property.
Skye on 2011-01-03:
Papa John's is not heartless. Their parking lot is for Papa John customers only, not for someone who wants to run a quick errand. Papa John's has every right and it's perfectly legal to have cars towed, that are not customers of Papa John's. Their property is private.

How would you like, if you wanted to buy some pizza from Papa John's, but could not find parking, because people who are not even there for Papa John's are taking up parking spaces meant for Papa John's customers? Papa John's probably got sick and tired of people who are not patrons, parking on their property, that's why they have hired a towing company to watch their lot for them. All legal. Try to look at it like this, you come home from work, and find a strange car parked in your driveway. Then where are you supposed to park? So you call a tow company because said car is on YOUR private property.
trmn8r on 2011-01-03:
This is not uncommon in an urban area. I have no problem at all with this policy.

I would think the person who parks there on private property and had their car towed would feel some shame.

If you were towed while on the bank's property, attempting to use the ATM, I'd find that objectionable. I didn't see that was what happened here.
Anonymous on 2011-01-03:
The signs they post for customer only parking are not a joke. Papa John has every right to provide parking for their customers, even when the lot was empty. How would you like it if your neighbor started parking in your driveway, only to do a few errands and you couldn't park? If you want to break the rules, then be prepared to pay. I was taught by my parents to be responsible for my actions and not to blame others.
Anonymous on 2011-01-03:
This happens all the time at a bar I used to go to. The Quick Cash place next door would have signs stating that parking is for Quick Cash customers only. All other cars will be towed. But people would continue to park there and go to the bar. Then they'd find their cars towed. It's legal and there are signs everywhere warning drivers of what will happen if they park there
Anonymous on 2011-01-03:
My power is not in my pocketbook, though that is impressive in itself. If you ever get towed for illegal parking, you'd better hope your pocketbook has power.
bcd on 2011-01-03:
Maybe she went to the ATM to get money to buy pizza from Papa John's.
Skye on 2011-01-03:
I love my pocketbooks! And they make me feel powerful with what I fill them up with.

I do love the op's nic.
Venice09 on 2011-01-04:
I think you might be right about Papa John's shooting themselves in the foot but still have to agree with the other comments here.
Anonymous on 2011-01-04:
The fifth amendment of the United States constitution states no person shall be deprived of life, liberty, or property, without due process of law. I guess some jack jawed schmuck predator tow truck driver qualifies as 'due process'.

Predatory towing is just wrong. There is no justification for it in the least. It’s very sad so many see this as acceptable behavior. Because it's NOT.
jktshff1 on 2011-01-04:
Roths, what if it were your driveway they were parking in, blocking your access? A business is private property and, when properly posted, has every right to tow, prohibit guns, people under age, etc.
lobo65 on 2011-01-04:
Simple answer is not to park where you shouldn't. Why park there when you know there is a risk you will be towed? It's probabaly like those idiots you see at Wal-Mart who circle the parking lot 10 times to get a spot two feet closer than the empty ones.
Solumina on 2011-01-04:
I can understand a bit of frustration as there is the chance that someone would want to run to the ATM before heading to Papa Johns but if you wander out of sight of your car to make a "quick trip" to an ATM, that is clearly a separate stop from getting pizza. Not to mention I also take less time at the ATM than it would take for my car to be hooked up to a tow truck so I’m not sure how you came back to find your car gone
Anonymous on 2011-01-04:
Tow companies must have signs posted outside before being able to tow.
Anonymous on 2011-01-04:
How do you know that there was not even one pizza in the oven???

And..I too would like to know how a quick trip to the ATM resulted in enough time for a tow truck to hook up to your car and squeal out the parking lot with it?
PepperElf on 2011-01-04:
I just saw something like this on people's court. the lady parked in one lot and went across the road to shop. she tried to sue for the cost of the tow and pain/suffering.

she lost. the towing was legal. it didn't matter if she didn't notice the signs. the signs were there.


it doesn't matter if there's no customers there. if it's their lot they have EVERY LEGAL RIGHT to tow people who are stealing their parking spots. if you don't like it... don't park there.
momsey on 2011-01-04:
I wonder what relation the OP has to the woman who is the subject of the complaint. I also wonder how the OP knows there wasn't even one pie in the oven.

Regardless of whether they were even open, it's their private property. If I'm on vacation and not using my driveway, is anyone allowed to use it in my absence? No.
Inat on 2011-01-04:
you parked on private property against the owner's rules. so be it.
Starlord on 2011-01-04:
Roths, FYI, it is the FOURTH amenment you are attempting to quote. The Fifth Amendment is the prohibition against compelling someone to testify against themselves. Further, the amendments control the actions of government, not the private sector. Towing someone's vehicle from your private property is not a constitutional case. If you park your car in a lot that says "Parking for Joe Schmoe's Market only, violaters will be towed at owner's expense," the park there and go across the street, you are trespassing, and have been warned. As stated, parking on private property and going elsewhere is depriving the market owner of his customer's parking spaces, and he has the right to have the offender removed.
GenuineNerd on 2011-01-04:
Ironically, to turn the tables, there is a Papa John's in Berea, OH that is next door to a US Bank branch office. The signs facing the side wall of the Papa John's says "Bank Parking Only", although this is enforced only during banking hours. I see Papa John's customers (and delivery drivers) using the bank parking lot all the time, after the bank's closed.
Anonymous on 2011-01-04:
Starlord you are factually incorrect. I was quoting from the fifth amendment. Here's a link to a hypertext US Constitution.

http://www.usconstitution.net/xconst.html
trmn8r on 2011-01-04:
I just want to go on the record here that I am in the "nobody parks on my property" camp. I don't see a reason to excuse that behavior. I'm not running a Jiffy Park with short term rates. If you want short term parking, that is what meters and dimes are for.
Skye on 2011-01-04:
I'm sure if the person who was towed, had gone to the ATM for money for Papa John's, that would have been the first thing mentioned.

Parking for Papa John's is just that. Not for someone to park, to run an errand.
Anonymous on 2011-01-04:
Skye, In you opinion would it had made a difference if the person towed was indeed going to the ATM to obtain money to pay for an order called in?
Starlord on 2011-01-04:
Roths, you got me there, but again, that controls what the government does, not private parties. I cannot violate your constitutional rights, as I am a private party, but park your car in my driveway, and I can certainly have it towed at your expense. Once more, this is not a constitutional issue.
PepperElf on 2011-01-04:
unless they actually tell the pizza place first "hey I'm going to hit the atm to pay for my pizza, is it OK if I park here" then they still don't have a legal leg to stand on.

also, it also takes time to call a tow truck company and arrange for a pickup. I'd say probably at LEAST 10-15 minutes minimum. and that's just assuming they called right as they saw the OP's friend walk off to another store/location.

so basically sure the OP's friend may have only been parked there "minutes" before being towed, but those "minutes" could easily be 15 or 20 or longer.

at any rate, no matter what the OP's friend's excuse was... there was nothing illegal done by the store.
Anonymous on 2011-01-04:
Park your car on my property and I'll have it parted out before you have time to blink.
PepperElf on 2011-01-04:
woo hoo free parts at ript's house! :-)
Anonymous on 2011-01-04:
"also, it also takes time to call a tow truck company and arrange for a pickup"

The OP stated that the tow truck driver wasn't contacted but was lurking. This is common in many cities as it is generally not prohibitted by law. So common that some cities have outlawed these practices.

"unless they actually tell the pizza place first "hey I'm going to hit the atm to pay for my pizza, is it OK if I park here" then they still don't have a legal leg to stand on. "

I totally disagree. If the OP had a call-in order pending then the store would be liable to the OP for the towing expenses since the OP would under any circumstance be considered a customer.
Skye on 2011-01-04:
I still do not see where the op was going to the ATM For pizza money. Just an assumption, but that would have been the first thing the author of this review would have mentioned. She saw empty parking at Papa John's, used it, walked through the alley to the liquor store, to use the ATM. Colfax has street parking, but I believe it's meter parking. She could have used the street parking.

At least now, when they do fight the ticket in court, they will say, but I was getting money for Papa John's food.
PepperElf on 2011-01-04:
*walks to rip's house for the free parts*


"olfax has street parking, but I believe it's meter parking. She could have used the street parking. "


which says to me the OP's friend was just trying to scam out of having to pay for parking and was just hoping she wouldn't get caught.

I just reread the OP's letter and indeed NOWHERE does it actually say the friend is there to buy pizza.

sounds like the friend was stealing a parking spot to avoid having to pay for parking. and instead of owning up to her actions she's convinced herself and the OP that everyone else is to blame.
Skye on 2011-01-04:
The tow truck driver, was doing the job, he is getting paid to do. Tow vehicles that use Papa John's private parking, for their quick errand parking.

Hey, tow truck drivers got to eat too~
PepperElf on 2011-01-04:
http://www.youtube.com/watch?v=pEk4aBTAFEc

sounds like the OP's friend needs to watch this and see what the judge ruled.
Anonymous on 2011-01-04:
PepperElf, No offense but I can see by your response you have absolutely no first hand knowledge of predatory patrolling tow trucks. Depending on the tow truck they can have the car secure on its way in less than a minute.

I don't think the OP was a Papa John's customer but its extremely possible that a papa john's customer has been towed considering the aggressiveness of this tow truck operator.

Wouldn't it suck if you were a legit customer and your car got towed because the tow truck driver without consulting with the business assumed incorrectly you were not a customer. Ya know guilty until proven innocent scenario.
PepperElf on 2011-01-04:
lord now you're assuming that a customer may have been towed.

and since she never claimed to be a customer there she has no legs to stand on in complaining. the towing was legal even if she isn't happy.

blaming the driver and blaming the store won't change any of that.


and before you go on about saying "what if they were a customer"... if someone parks and then walks to another store it's pretty bloody obvious they're not a customer. and since they never claimed to be one in the review, your argument is pointless.

:-)
momsey on 2011-01-04:
Why are we even considering the possibility that the person in this review was a customer of Papa John's? It's not mentioned once, and I agree that if that was the case, that would have been mentioned loud and clear in this review.
PepperElf on 2011-01-04:
momsy I think that's cos someone suggested it was a possibility. but since it was never mentioned by the op ... it probably wasn't the case. most likely someone just got caught stealing a parking spot.
FlShopper on 2011-01-04:
I agree that arguing the customer-got-towed argument is pointless and it takes away from the real issue. The woman in the OP parked in a private parking lot and got towed because of it. Stuff happens.
jktshff1 on 2011-01-04:
Fl, common sense prevails.
Keith A. on 2011-01-30:
Glad to see so many comments in favor of the towing company and that the person who parked there had every right to be towed.

I, too, think the discussion about "being a customer" is off base. Were that the case, Papa Johns would have paid the towing company and there would be a non-issue from this poster.

As for using the ATM prior to going into Papa Johns? Without a doubt, a prudent person would pop their head in and say, "Be right back, just running over to get some cash!"

But neither here nor there, the subject of "predatory towing" was mentioned.

As the manager for a towing company, this is a legitimate concern within our industry.

For the record, we HATE this type of towing and will drag our feet in responding to requests for illegally parked cars in a private lot.

Still, in our state, legislation has just been passed that towers are not allowed to patrol signed lots. Therefore making predatory towing illegal in our state.

I think this is a good law. We must be called by either the landlord (or their agent ie: business owner) or a third party, such as a security company. But the tow truck driver is not allowed to make the decision to tow by patrolling through a signed lot.

I don't know what the laws are for this particular instance.

Another point that was brought up is the type of equipment used. Yes, there are some trucks specifically designed to get in, get hooked and get in tow in a remarkably fast period of time.

The comment about squealing tires is pure embellishment. Tow trucks in tow do not squeal their tires!

Most towing companies do not purchase these types of trucks for everyday roadside service. We have over 24 trucks in our fleet and do not own one.

Companies that specialize in Private Property Impounds or Repo work are the major purchasers of this type of equipment.

But I digress.

All in all, the problem of people parking where they shouldn't....be it a business or private residence....is a growing problem. I personally hate all the sign pollution required to warn drivers of the consequences should they choose to park someplace they really shouldn't.

If more drivers were considerate of property owner's rights, this wouldn't even be an issue.

Instead, business owners and towing companies are literally polluting the landscape with myriad signs warning people not to park here or you'll be towed.

The person who parked at Papa Johns and was not their customer had every right to be towed.

As for the price? Yep, a couple hundred is the going rate. But consider the attitude the towing company is going to get from this driver when they come to claim their car. Consider the accusations of damage. All of this must be taken into account when the subject of price comes up.

Park where you shouldn't, get towed and you are going to pay. So the moral of this story is, respect property owner's rights and cough up the change to feed a meter (on the public street) or even just pop your head into the business in question and just ask, "Hey...mind if park here for about 20 minutes?"

It's amazing what some consideration and common courtesy can do. At 4 in the afternoon "without a pie in the oven" I'm sure the business owner would have said, "Sure. No problem. But please have your car outta here by 5pm for the dinner crowd."
Anonymous on 2011-01-30:
Well said, Keith A.

Nohandle on 2011-01-30:
I missed this review the first time around. I came out from jury service once to find my car towed. At first I thought it had been stolen. Nope, towed. I missed the sign because all of the other illegal parkers had blocked the sign. Funny now but it wasn't then. After that it has become habit with me to ask permission before I park and leave my car anywhere, even for a short period.
Anonymous on 2011-01-30:
The local Papa John's in our town has signs by the parking curbs that state the space is for customers only, and all others will be towed. So does the Golf USA shop next to it. Their space, their rules. They pay a certain amount of money each month to lease that property and the parking spaces and to block potential customers, regardless of the time of day, is a violation.
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Warning - Omaha Papa Johns - 97th & Q
Posted by on
OMAHA, NEBRASKA -- I placed an online order Saturday 2/6/10 at 4:32 pm (for pick-up Sunday 2/7/10 at 6:00 pm from the 97th & Q location in Omaha, Nebraska. I chose pick-up because I figured that would be faster and more convenient than delivery during the Super Bowl. I ordered a large thin crust beef, a large regular crust beef, a large thin crust green pepper, and a large thin crust Hawaiian barbecue chicken (but no pineapple, no onion, plus three cheese blend, plus bacon).

On Sunday 2/7/10, I arrived at the store about 5:55 pm. I waited a few minutes for those in front of me to be helped and then paid for my order ($39.56) with my credit card. I was told that it would be “just a little bit,” that “they weren’t quite ready.” I waited and waited. Periodically, I was able to check on the metal shelves to see if my name or address was on any of the boxes. About 6:55 pm, I finally noticed one box with my information on it. About that time, two young people who had been waiting about 5 minutes (hadn’t even gotten to the register to pay yet) got their 3 pizzas. I inquired about when they ordered and what time they were supposed to pick them up and was told they order about 5:15 pm on the phone and were told to be there about 6:50 pm. When I found this out I decided to take the 3 pizzas that now had my name on them and get a refund on the fourth. By this point I had already missed the majority of the first half of the game. A young African American gentleman had me look at those pizzas and low-and-behold, one was incorrect. There was a thin crust beef, a thin crust green pepper, and a regular crust Hawaiian barbecue chicken with tons of onions, pineapple and no bacon. Now I wanted to take my two correct pizzas and get refunds on the other 2. He insisted I take the incorrect pizza and get the refund for two, or even all four. At that point there were close to 20 angry, frustrated people in the store and I asked if I could come back tomorrow for the refund since it was such chaos. They thanked me for understanding and told me I would need to ask for Louis tomorrow. They even had me fill out all of my information on a napkin (name, phone number, order, total/$) so Louis would have a heads up. I did this gladly and left with my incomplete and incorrect order.

Today about noon I used my gas and time to go back to the store. I brought my printed out confirmation e-mail as well as my receipt. Louis was initially on the phone and while I waited another customer came in behind me. I let that customer go first both to save him time as well as not embarrasss your establishment with my complaint. I should not have been so considerate. When I explained the situation to Louis I was told more than once that he couldn’t do anything about it because it was yesterday. I told him that had I been told that information the prior night, then I would have insisted on a refund right there. When I repeated that I wanted a refund I was then told that I would probably have to take it up with “the Lincoln office.” When I again insisted that something be done now, he opened up the cash drawer, pulled out two $20 bills and threw them on the counter saying “I’ll just give you your f-ing money.” Before leaving I asked if I should take my information and he grabbed it back saying he’d keep it. And this was all in front of my 2 year old son.

Let me say that I was more than pleasant and patient during both of my visits. During my pickup attempt things were absolutely crazy. All of the employees that night were nice, although that didn’t get me my pizza. The young girl working up front was visibly upset and I saw her crying behind the front area after another customer was a little more confrontational and demanded an immediate refund. I made sure to tell her I knew it wasn’t her fault and I appreciated her help. (I still don’t understand why they kept taking phone orders even after I heard a manager say to stop taking them shortly after I arrived.) And today I started the conversation out very understanding of how busy they had been and that I tried to help by deferring my refund until today. However, Louis’ behavior and actions are what prompted my letter.

I have never been made to feel so insulted as a customer or consumer. I went above and beyond with my patience regarding numerous mistakes by your employees and was treated horribly. There is no excuse for that.
     
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Starlord on 2010-02-11:
Next time, go to Papa Murphy's, if you can. It is the RIGHT Papa.
Anonymous on 2010-02-11:
Papa Murphy's blows...talk about cardboard tasting pizza

Anonymous on 2010-02-11:
What in the world does Papa Murphy's have to do with this? At least the OP got a refund. It's understandable that Louis would be hesitant to give the refund, but he ultimately did. His profanity was certainly uncalled for. They would have lost me as a customer just because of the profanity.
Anonymous on 2010-02-11:
Papa Murphy's has absolutely nothing to do with this, Cheeta. The fact that it was brought up immediately just show's how brilliant the people out here are.
goduke on 2010-02-11:
Cheeta and noandyes, sometimes folks out here suggest an alternative to a place that gives bad service. "I got bad service at Office Max." "Oh, got to Staples, they give great service."

It was bad service, hands down. That's why I don't order pizza on superbowl Sunday. Bet they are glad it's over. I'm betting that Louis had been barked at all day about service issues (and probably rightly so). Doesn't excuse his short fuse.
Anonymous on 2010-02-12:
Oh my! Isn't it wonderful how the people out here will tell you where you SHOULD have spent your money and give no hoot about where you did. OK, you need a laundry list of where else you should have bought a pizza? Try your Yellow Pages. In the meantime, your complaint is about Papa Johns, not about Papa Murphy's or Pizza Hut or Dominoes or whatever else the locals of this site think you SHOULD have called instead. What a pack of fools. "You have a problem with PJ? Hell, you should have ordered from PA!" Jacka*sses!
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Trouble with online ordering and local store management
Posted by on
LOUISVILLE, KENTUCKY -- I ordered from Papa Johns online website tonight and had a horrible experience. I ordered the MegaXL -3 topping pizza that was on special for $11.99, and put in my 3 toppings, which were all supposed to be on the whole pizza. I ordered light sauce, and normal crust. After I submitted the rest of my order and received my confirmation, I noticed that the pizza portion was incorrect. It had ham on the whole pizza, but pineapple on one half and mushrooms on one half. The website directs you to call the local office to make changes to your order or to cancel it, so I called the local number it provided me. I explained to the man that answered what happened, and he first tried to say that my order had already left the store! Since it had only been about 5 minutes since I had ordered, I expressed incredulation that my order had already been completed. He put me on hold, and then came back and said he would have to order a new pizza. I gave him the order and he asked for my credit card, then said that I had already paid so this would be paying twice. He then went to get the manager. The manager, and I use the term lightly, was a rude woman who proceeded to tell me that the store couldn't make any changes to an online order! I asked her if they physically made the pizza in her store, or if it was made somewhere else. When she said the pizza was made in her store, I was speechless, because how do you try to tell someone who obviously isn't playing with a full deck, that if the pizza is physically made in the store where she is, and the online order is slightly off, it would be very easy to correct it? I mean, did she really need to get a call from the corporate office to tell her to put pineapples and mushrooms on the whole pizza, instead of half and half??? But she told me I'd have to take it up with the corporate office, yes she did! I read to her what the website says - that if you have changes to call the local office, and the phone number it gave. Again, she said that it was the right phone number, but she wasn't allowed to make any changes so she was going to cancel the order! And then she hung up. So I'll check to see if she did cancel the order - I'm not certain I should trust someone with her obvious lack of intellect. So there's my story. An unbelievably stupid manager who I wouldn't allow to supervise my cat, let alone a store. I called the corporate office to complain, but of course, they're closed and no message number. I can tell you I won't be ordering from papa john's anytime soon. Horrible service and complete stupidity. I hadn't ordered from them in months since the last snafu and it will be a cold day in July when I do again. I'll spend my money elsewhere.
     
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Anonymous on 2009-12-11:
I got to side with PJ's on this one. If you are going to mix and match toppings to your personal preference then you should do it in person.
You had me confused.
old fart on 2009-12-11:
LOL... Mods have put all our comments off limits... That mod must like pineapple pizza!
Anonymous on 2009-12-11:
Or hate it.
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