CHARLES TOWN, WEST VIRGINIA -- Ordered two pizzas - one thin crust and one original crust. I asked the server how thin the thin crust was, and he held up a cooked, stiff pizza crust for me to see. So I assume they partially precook the crusts before topping them and cooking them for customers. Tasted like cardboard. Toppings? They should give you a magnifying glass with your order so you could spot them. I had romas and onions; the tomatoes were pretty visible, and each piece may have had 4-5 pieces. Onions, maybe one tablespoon on the entire pizza. Still looking for a decent chain pizza. It's definitely not Papa John's.
WARMINSTER, PENNSYLVANIA -- Got a coupon in the mail for a large pizza with 5 toppings for $12. Rather than order online I physically went to the store to order and was prepared to wait. I questioned the manager about the different toppings so I didn't make a mistake. He acted totally disinterested and treated me as an annoyance. Great customer skills!! Fast forward. The pie was cooked in about 12 minutes. Receipt showed the regular price of $20 minus the $8 discount.
Arrived home where my hungry wife who had no lunch was waiting for a good pie. What a disappointment. The crust tasted like cardboard, hard to find the toppings and very little cheese or sauce. It went into the garbage. Never again will we order from Papa John's.
ADRIAN, MICHIGAN -- Finally moved to a town that had a Papa John's. For years I listened and viewed ads generated by Papa John's and how great it is. You know the catch phrase: "Better Pizza, Better Ingredients, Papa John's." So now I have lived in this town for 1 1/2 years and still haven't ordered Papa John's until last night. Just to clarify...I have popped into the Papa John's store a couple of times to look at the menu board and pick up a carry out menu and to chat a bit, but never purchased a pizza. One of the main reasons is the pricing I think was higher than our local competitors.
So here I am channel surfing and a commercial comes on for this $12.00, 5 meat, large pizza for a limited time offer. I thought what the heck $12 is reasonable for a 5 topping large and I ordered online for pick up. Back home now...my buddy and I grab a slice. We were famished...both took a bite at the same time. I just wish a video was running because I can not even explain the look on both of our faces at that moment.
To put it bluntly...I am 61 now and I have never experienced pizza so gross tasting in my entire life. From the looks on my bud's face I think the same applies to him. We tried to figure out what the nasty taste was, a spice, the sauce, don't know and don't care to know. BTW...the pie is still in my fridge. Free pick up only! Limited time offer! LOL. Don't think I want another Papa John's EVER. Also, the website wants me to put a star rating 1-5. 1 being the worse. It won't let me put a true rating of negative (-5).
VANCOUVER, MICHIGAN -- Just letting everyone know about how bad the customer service is in the lower mainland B.C. If you're ordering from certain stores who are franchises owned by "new Canadians" be prepared for the worst service. I was told by one of these "owners" that "I should be so lucky to live in Canada". This is coming from someone who my country welcomed them with open arms to a Canadian born citizen. I spent over 7 MONTHS to have this address. I was issued 5 free pizzas, and in the end, they backed out of the agreement.
Then to top it off, Jeff decided to tell me that he was the "owner" of Papa John's! Beware when ordering from these places. My local store is amazing, however, my experience on the whole is complete crap! AND, their head office's policy is to waste as much time as possible. Let's see if Incident # ** is solved soon.
DAYTON, OHIO -- Ordered pizza first time online. Afterward I got a call stating my order would be two hours late and that was not so much an issue. Once we got the pizzas they were cold and tasted like the worst pizza we have ever had, ever! Well it was $40 dollars so we felt like feedback was important as very unhappy. Got a call from the store the next day from an angry manager who was aggressive and I stood my ground. Then she tried to claim I was cussing in my responses.
When I asked her to tell me what foul word I used as those kinda words do not come out of my mouth just to win what was turning into an argument...the whole time she was talking very loud as if someone was listening to conversation while telling me to "Calm down" & "Please do not talk to me like that" when the only thing I asked was what foul words had I used. She hung up but not before telling me I was banned from Papa John's and my address was banned.
Sent another feedback regarding the phone call and got a response from store owner, quote "This morning's call was from the restaurant GM and she was genuinely trying to find out from you what happened so she could make the situation better for you and hold her employees accountable. We appreciate your business and feedback nonetheless." Basically was a bad experience and will continue to enjoy the other pizza chains in the area who offer fast hot pizzas. My opinion in the eyes of Papa John's pizza "You're not a customer if unhappy, but a trouble maker."
GULFPORT, MISSISSIPPI -- So my wife calls this local Papa John's and asks about specials, our grand kids are out with me and we were set to pickup on way home... We got there 15-20 min. Like they said, then after they immediately collect my 38$ for what later I learned was 23$ order, sat there for 30-+ min waiting for what I later found to be the boxes is been staring at for 30 min. wondering when mine would be done.
With hungry boys sometimes you'll forgive some things but, when got home realized the overcharge, and still sore from the service my wife called them and here's the great part. They say they can't do anything really but take the pizzas back? Huh? I'm supposed to return the pizza and get a 10$ credit on my next order? So now I'm just mad... I call the 800# and this clown tells me the special she ordered was an online only deal... And I said they quoted her 23$ on the phone and charged me 38$ he says that's because I picked it up, I said really?
Let's see if I pick up another one... Like ever. It's really sad even the pizzas were lame excuses of what I'd come to know as Papa John's. My boycott list grows... My new motto is think local business that kinda junk would never happen in a small owner place. How rude these franchises treat customers no better than the products they serve. Just assembly line, rip off TV ads.
COLUMBUS, OHIO -- I made the mistake of ordering from Papa John's in the past and have avoided making that mistake again. My complaint rather rests in that one of their driver's ran me off of the road this evening (negligently, rather than malevolently). Had there been no Berm for me to swerve into, I very well may be dead, as he turned directly into my driver side door. He had been swerving between lanes before he decided to attempt plowing into me. I have never had such a harrowing experience on the road. I made the mistake of calling the store rather than the police. Like my first mistake of once ordering their horrible pizza. This is not a mistake I will repeat.
DALLAS, TEXAS -- I ordered $50.00 worth of pizza and was very disappointed. All three of my pizzas were made wrong. We are a pork-free family and my veggie pizza had pepperoni on it. My Buffalo chicken pizza had bacon bits on it. And my hamburger pizza which I called and specifically told them no pickles on it they had put pickles on it then scrapped them off. There were pieces of pickles on it and tasted like pickle juice.
It was an hour when they called and re asked me about the pickles and said the pizza was on its way, and then it was ANOTHER hour before I got my pizza. It was cold. When I called to get the pizzas fixed my husband to get the new ones and the new pizzas were cold even at the restaurant. I will never order from there again. I was so disappointed. I was trying to do something sweet for my hubby, because he had been seeing the commercial for the hamburger pizza, and I felt like I failed him with cold gross pizza. Never again.
FT. WALTON BEACH, FLORIDA -- Tonight I ordered pizza from Papa John's. Had Thursday special in my email inbox. Also ordered 2 liter Pepsi. Over 30 minutes later, the pizza arrived cold, with no garlic butter, and no Pepsi. Called the store and was told it was I who ordered the pizza, not them, and it wasn't their fault. In other words, screw you - they're busy.
I'm not accustomed to being treated this way. Additionally pizza delivery is a competitive business, and Pizza Hut has one-upped you almost every time. We had stopped using you guys for a while due to a past issue, and now this has happened on our first order subsequently. Please give a response other than it is OUR FAULT. Could we possibly give you another chance? Not without compensation of some sort an and adequate response.
I will be happy to post this on FB, but don't want to. Awaiting your response. So are my friends and relatives. Your food is good, but we don't expect to have cold pizza and rude people. P.S. The delivery man was confused, but obviously he was doing the best he could.