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Papa John's Pizza

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"OH, MY EYES BURN, GIVE ME SOME DROPS"!
Posted by Jatari85 on 05/17/2009
WEST LAFAYETTE, INDIANA, INDIANA -- Our community orders pizzas for our Sunday school every week. We order about 15 and it costs $150 or so. We ordered from Papa John's cause the kids like it and its close.
Today, I picked up the pizzas. They weren't ready yet, so we waited. One of the crew members making the pizza dough stopped frequently to put eye drops in his eyes. Then he would continue to make the dough without gloves. I was shocked. I talked to the manager on duty about it and he was very rude. He said," Who cares? Its just drops in his eyes!!". I was horrified!! He proceeded to tell the member about my complaint. The crew member had a royal fit and said, very loudly, "OH, I AM SORRRY MY EYES ARE BURNING. I WILL JUST LET THEM ANNOY ME!!". He then continued to talk loudly, "THIS IS WHY I HATE PEOPLE. COMPLAIN, COMPLAIN, COMPLAIN.!! PEOPLE SUCK!!" They continued to talk loudly about it and as they boxed the pizzas, they threw them in the box. not carefully. If I was able to cancel my order, and go somewhere else, I wouldve. But it was too late, and 80 kids were waiting. THEY HAVE LOST OUR BUSINESS. $150/weekly x 4 = $600. too bad Papa Johns!!
     
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Posted by Snakeplisken on 2009-05-18:
I just try not to think about what might be in my food. These are two true stories I had when I was young working at a pizza delivery place. Had a guy next to me on the pizza make line take his Dip out of his mouth and throw it on the pizza and mix it with the sauce. Also We had a driver urnite in one of these giant buckets of sauce we used to use. It can always be worse
Posted by Anonymous on 2009-05-18:
People are so gross-I am getting to the point where I don't eat out at all...I wonder if Mr. Pizza Man would mind a doctor not washing his hands before examining his sore eyes. It is all the same. I also wonder if the manager understands some eye ailments can be very contagious, like pink eye, for example.
Posted by Principissa on 2009-05-18:
That's disgusting. I don't care if it was Pink Eye or just allergies, it's disgusting. If his eyes were in that bad of shape, he should not have been preparing food.
Posted by Nohandle on 2009-05-18:
Any of you guys ever had the pleasure of Pink Eye? Trust me, you don't want it. If someone stopped frequently, as the OP stated, to put drops in his eyes while preparing my food I'd wonder what was going on. Go to a back room, put drops in your eyes, wash your hands and carry on. This is not something one does in front of a customer. I'd be disgusted myself. The manager's reaction is what amazes me.
Posted by Anonymous on 2009-05-18:
I would not want someone touching my food that had wiped or touched their eye area. Not only is it unsanitary, but if the employee was putting the eye drops in over the food then some may make into what is being prepared. Many prescription eye drops contain sulfa. Because of the potential for allergic reaction it (and all prescription drugs) should never be used in a food preparation area.
Posted by jenjenn on 2009-05-18:
This is just plain disgusting! I'd definitely never order from them & I would have left them with the order! Barf.
Posted by Anonymous on 2009-05-18:
This is pretty disgusting. Snake's comment was the icing on the pie.
All in favor... say eye!
Posted by Anonymous on 2009-05-18:
I swear I read something recently about ingesting eye drops making someone very sick. What if this employee had the eye drop solution on his fingers while placing the cooked pizza in a box.....i would NOT wan to ingest that stuff, let alone any infection he may have.

That said, the manager should not have allowed the employee to make rude comments in front of customers,. What in the world is wrong with people these days?
Posted by Nohandle on 2009-05-18:
The only drug, to my knowledge, I am allergic to is sulfa. I never knew that was contained in many prescription eye drops. Thanks John.
Posted by Anonymous on 2009-05-18:
You have to ingest a lot of eyedrops to have an effect. Don't forget that your tear ducts drain into your throat. I can't remember the exact effect they cause, but I think it is non-life threatening cramps.
Posted by Anonymous on 2009-05-18:
I agree with everyone else that this was poorly handled, but I have a question for you, too. Did you tell these kid's parents what you witnessed and let them decide if they still wanted their children eating the pizza or did you just keep quiet about it? If it was the latter, then I'd say you were just as much in the wrong as the pizza maker.

Posted by Slimjim on 2009-05-18:
Actually, a good amount will spawn diarrhea. I remember when I bartended, that was the rumored trick for nasty customers. A few drops of Visine in the cocktail of an arse usually solved the problem. I never did this personally of course.
I agree with the poster. No one should be medicating themselves while making my food. Wait till you're done with it and THEN go in the back to put some drops in for dawd sakes.
Posted by Livin2Dream on 2010-01-17:
Well I tend to agree with the OP on this one. The crew member should NOT have been at the makeline while doing his eyedrops, and the manager should have corrected the crew member when they began to loudly complain about the customer's complaint..and the manager should have directed the crew member to step AWAY from the production area to do eye drops...no matter WHAT the eye problem is...however some info here...Food service workers can NOT...and I stress CAN NOT work with Pink Eye at any time or in any position to include phones!
However to the OP...I don't know ANY Papa John's that use gloves to make food at any time...the ONLY exception to this is when making an anchovie pizza...because some crew members/managers are allergic to them.
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Irresponsible and rude management
Posted by 4justice on 09/16/2007
FREDERICK, MARYLAND -- Ordered one of their famous pizzas on line only to arrive at the store and was advised by the counter person that I would have to wait another 35 to 40 minutes because the one person in the store was fulfilling an order for 200 pizzas that was received the day before.

Needless to say an argument ensued and the store manager was requested and was advised that there was no store manager. A number for a district manager was requested and the employee refused to give out the number.

How the heck do you run a business without having an on site manager or responsible person to field complaints or more important on site EMERGENCIES. Regardless the local police department was called in by the customer to obtain the district managers number for the customer.

After explaining to the responding officer what was going on the officer entered the store to obtain management information for the customer. After speaking with the employee the officer advised that the employee refused to give him the information for management contacts.

Police officer advised customer that he would strongly advise contacting a district manager or Papa Johns Corporate to file a complaint. Officer also was amazed that there was no on site manager or responsible person to even contact in an emergency ie Fire or other emergency that needed attention ASAP.

Papa John's needs to get their act together and and have responsible managers on site and emergency contact numbers for the customers and police and fire department.
     
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Posted by Anonymous on 2007-09-17:
This post sort of confused me who called the cops you or another customer?.
Posted by jktshff1 on 2007-09-17:
This is another instance of needing to deal direct. The on-line order forms don't know how busy a particular restaurant may be. A simple phone call(with probably a busy signal or no answer) would have tipped off the op that it was going to be a long time wait.
That is still no excuse for the employee not having contact info.
Posted by sarahnkrystal on 2007-09-17:
Extreme measures for a pizza? Poor police officer!
Posted by squeekie on 2007-09-17:
I think that is a little extreme. Granted the employee should have contacted a manager. BUT did you really expect the kis to give you the information to contact the manager? I would never, ever (EVER) give out personal information on any co worker boss, employee. the kid was right not to give it out. Harrassing someone at their home over a pizza?
Write corporate, get some coupons for a free pizza or something. Besides those places are franchized. you need to hunt down the owner if you really want anything done. Geeze.
Posted by squeekie on 2007-09-17:
Extreme measures for a pizza? Poor police officer!

Poor officer indeed! I did worse though. my hubby was away on buissiness and in the middle of the night my daughter got up to use the bathroom and discovered a bat in the house. I had a newborn in the house, and kinda freaked, had every light on in the house, animal control was closed so I called the police, 3 cruisers showed up to catch my bat. LOL, they were cool though. told me to call no matter what, (knowing I was alone) . I laugh at it now, so whats worse calling over a pizza or a bat?
Posted by mjholly on 2007-09-17:
I undertsand your anger for your long wait but why cal the police on them> Police respond to serious crimes, not long pizza waits.
Posted by 10retail on 2007-09-17:
ok I've been there and done that on the 200 pizzas due and yes they get 1st dibs because they ordered the day before. I don't agree with you being upset to wait for that. Lets say for i.e. that the 200 pizzas was for a hospital that ordered pizza for the entire crew. Your boss called the day before and placed the order. For one thing as the manager of a Papa Johns I would have ensured the store was amply staffed to ensure the order got there on time. And yes that many pizzas even with enough crew I would tell current customers upfront my situation and give them the option to wait or order somewhere else because of the long wait.
Ok the manager cannot be reached and he couldn't give there personal info, think about that would you give your personal info to someone on the phone just to hear a compliant, 1st they are "off the clock" so they are not responsible, if they were the owner/operator thats different, but idk about you but I sure don't want to have random customers call me at HOME to complain when thats my personal family time.
Next call the cops get real I could understand if there was a crime or fire at the scene but just to get a hold of a manager "off the clock" get real, that cop could have been doing something important like saving someone else's life. Not doing a pizza compliant. Instead of going "soap opera" (drama) on this you should have said no thank you and ordered somewhere else and saved the Papa John's and cops there time.
Posted by 4justice on 2007-09-17:
Reply to 10retail from 4justice : Unless you were there and witnessed what actually took place your reply is actually moot, null, and void.
As for the police could have been helping a person(s) with a more serious problem I don't know how the calls are handled where you live but ALL calls here are prioritized or triaged where the most serious or ASAP calls are handled first.
The police department here dose an excellent job of handeling the most serious along with the most mundane routine calls like parking complaints.
Fortunately the call that I made to the police IS COVERED in their JOB DESCRIPTION.
Dose this make sense to you so far ?
The only reason I was upset was all Papa Johns employee should have done or could have done was to TURN OFF the on line ordering feature which was not done. Duh!
This way people would have to call in their order and could have made an informed decision instead of wasting gas and time to find this information out.
This way a new order could have been called in at a different location.
Also I wasn't by my self there were many other customers who found out the hard way.
Papa Johns is the only retail establishment that I have EVER delt with that dose not have a responsible person (manager) on site to smoothe over customers ruffled feathers
or to handle on site emergencies.
Dose any of this make sense yet ?
Recently a fast food chain screwed up a large order I palced I returned to the returante with the receipt and spoke with the manager.
To make up for the screw up the manager was very sympathetic and issued several complimentay certificates.
This is the way it is supposed to be done. It's good for the business and the customer. A win win situation.
Also how the employee handles each individual situation(complaint) dictates how far the customer has to go to resolve the problem.
In this incident it became a matter of principal.
Oh, I might mention that the large order that was screwed up was for the FIREFIGHTERS who returned from a serious fire.
You need to wake up and realize this is the real world
2007. Go Figure!
Also because the 200 pizza order was called in one day ahead
of time you would think that other Papa Johns locations in
the area could have been notified to help fill a large order
someone certainly was not using their head (brains or gray
matter.
Posted by squeekie on 2007-09-18:
I need to add to my comments that these places are usually individually owned and operated. so needless to say there is not always going to be a manager on site. and if an employee gave out a number to anyone they could be fired. I know I would fire someone who gave out my personal info to a customer.
my daughter works at a papa johns. I can't wait to show this to her manager. it aught to be good for a laugh
Posted by 10retail on 2007-09-18:
4justice: I was just stating what I would have done if I was the manager of the Papa Johns. Yes it is in there job description, so is following me to the bank. I used to call the police every night to follow me to the bank with my night deposit for my safety. No I did not know the entire situation because you did not tell the entire story. I was close I said the pizza were for a hospital and they were for firefighters thats pretty good. But seriously no one and I mean no one should be bothered about any business "off the clock" unless they are the owner/operator. Now thats selfishness if you think that your situation required the personal time of someone. And also the online system cannot be turned off its controlled by the corporate office in the area. And FYI I was agreeing with you that the manager should have been on site but disagreeing with you calling him/her at home.
Posted by squeekie on 2007-09-20:
10retail, my daughter works at papa johns, her manager got a kick out of this.
and working at papa's doesn't make you dumb. It takes alot to deal with a customer thats got his panties in a bunch like this one.The guy had a choice and he just choose to get nasty rather than say okay'Ill be back or order someplace else.
Posted by squeekie on 2007-09-20:
great post lidman.
I can totally understand a customers frustration, but don't take it out on the poor guy behind the counter, he's there alone fullfilling an order of 200 pizzas.yes he should have had help, not his fault. The kid was right not to give out personal information, should he have called the manager himself? Yes. but bet your butt he'd have been fired if he gave out the info to a customer.
Posted by squeekie on 2007-09-20:
welcome lidman, yep we make a team :0) most people don't know what its like to deal with the public and treat customer service people like verbal punching bags. Now that my daughter is working I told her not to get into it with a customer. smile sweetly and ask, "may I get you a manager" even if there isn't one on hand there is usually someone else in the store. Gosh sometimes you never know what a customer will do.
Posted by 10retail on 2007-09-20:
yes I agree with squeekie and lidman thanks for backing me up!
Posted by squeekie on 2007-09-20:
10retail. I give alot of credit to people who do customer service. It is hard to deal with people sometimes on an everyday basis, but when you have some person in your face screamiing at you and or calling you names there is a limit.
Posted by Jezb9 on 2007-09-26:
I can promise you that the manager that was supposed to be there ... and there should always be a shift manager on the premises ... was fired. I can also tell you for certain that poor employee was there making 200 pizzas because his shift manager probably ran off to do whatever he generally does. However, never is an employee supposed to deny a customer the number for his DO (Director of Operations) or his GM (General Manager). He was probably fired for this, especially if this was a corporate store.

So ... called the cops? I've called the cops over a pizza before - I was delivering a pizza and the pizza was taken from me and the customer gave me a check (despite the fact that she was told previously by ME that we did not except checks). She refused to give me the pizza back and I could just let her have it nor could I bust down her door. So ... PD to the rescue.

You had to wait an additional 30 minutes ... and possibly two to three people lost their jobs and some cop was called off their beat. Granted, the manager deserves to be fired, but the instore doesn't, but most likely will for covering.
Posted by DPW123 on 2007-10-09:
Jezb9, perhaps the person at the front counter was an AM (Assistant Manager), and since the guy said there was not currently a GM, they were obviously GMless. And actually an employee CAN deny the customer the PERSONAL phone number of the CRM (Corporate Regional Manager) if he chooses not to allow his phone number to be made public (some will post their phone numbers in the store lobby, thus indicating they don't mind their personal number being publicly displayed). You can NOT rightfully deny the customer the Corporate Office number (which in this case was the only way the customer could contact the CRM). Now, note that I'm not arguing that the employee shouldn't have given out the Corporate Office phone number, as the customer asked for "A number to reach a District Manager", and not "The number".
Posted by Figg on 2008-03-24:
What do you do if you get a flat tire? Have the FBI go talk to the guys at Good Year? Honestly, if you are involving the police in your ridiculous toddleresque tantrums then perhaps you should just go rent a padded room since the real world is entirely too stressful for you.
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Staff Does Not Wear Gloves When Preparing Food
Posted by Acad.Drafter on 09/03/2013
ALL OF THEM, FLORIDA -- After ordering pizza online I decided to pick it up at the store and save my self $7 and delivery fees and tip. When I walked in the store a girl came over covered in pizza dough powder to assist me as I look to my right I noticed another person preparing the pizza dough not wearing gloves. When I mentioned it the cashier she told me they don't ever wear gloves.

Now in South Florida at least 50 percent of the population have some kind of disease or something. I really think people should be wearing gloves when preparing food and I thought it was a state law not sure if its right or not but beware they don't wear gloves. I called customer service and they said that none of them wear gloves.
     
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Posted by azRider on 2013-09-03:
In Florida they don't have to wear gloves to prepare food. they do have to wash their hands before preparing it. In fact the idea that gloves are safe is not often true. In fact the chance of cross contamination of food is higher in some cases, that have been studied glove use. As long as they wash their hands before they start to prepare the foods your safe. As to 50% of Florida having a disease, I must have missed that news story because I'm sure the CDC would want to alert the world to the travelers that come to Florida. I mean that would be a major outbreak.
Posted by cmthru on 2013-09-03:
As long as they have washed hands and touch no other surface there's no problem. If someone is obviously ill or have cuts on hands then there would be reason for concern.
Posted by BigAl on 2013-09-04:
You only need gloves when the food you are handling is already cooked or is not a type of food that is cooked. Gloves do no good when used before the food is cooked. Think of the oven or cooktop as being a sterilizing chamber if that helps you to understand.
Posted by olie on 2013-09-05:
Others have covered the gloves issue.

And, in our city, I always pick up because pizza places NEVER seem to be able to find our house, even though I give explicit instructions. "Yellow house on the northeast corner of A and B, the one with the white fence. Our driveway goes around the house, so you can enter from either A or B. Drive back to the door nearest the detached garage."

We invariably receive calls--thank goodness for cell phones--but we've decided to just pick up. Even Teen.olie goes out!

In addition to saving the delivery charge, we get the pizza a lot faster. Domino's,for example, is ready in 10-15 minutes, compared to at least half and hour for delivery.

But we ALWAYS tip a dollar or two. If nothing else, in appreciation for the delicious meal they've prepared just for us.
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Dissatisfied With the Product Your Worker Recommended
Posted by Mfrontario on 07/04/2013
LADY LAKE, FLORIDA -- My husband ordered a spinach alfredo pizza. The worker talked him into a thin crust. When he brought it home the rich and creamy was nothing as advertised. The crust was so hard I felt I was eating cardboard. Needless to say we were both totally disappointed and our dinner was ruined. We have eaten your pizza on many occasions and have been very satisfied with your product however this time was not a pleasant experience.
     
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Why Papa Johns sucks: delivery fees
Posted by Pigsonthewing on 12/27/2010
KENTUCKY -- If you see a Papa John's commercial on television, it tells you the price for a certain product. However, to have a pizza delivered, a two dollar delivery fee is added. Does the driver collect this delivery fee? After all, the driver is being payed to deliver the food, he/she should get all of the delivery fee that is charged to the customer. The truth is, the driver only receives a percentage of this fee, about two thirds based on gas prices, for gas and wear and tear on the vehicle that the driver must provide in order to work. The rest of the delivery fee goes to the company. This is a double-scam that Papa John's has pulled on their customers and their drivers. Papa John's has also recently used state minimum wage laws to justify a reduction in the hourly wage a driver makes. This might explain why drivers at Papa Johns are so easily antagonized. The answer: don't order from Papa John's. Instead, support a business that isn't constantly coming up with ways to nickel and dime their customers.
     
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Posted by Skye on 2010-12-27:
Almost all pizza delivery places and other food places that deliver, work this way, not just Papa John's. The delivery fee in never just for the driver. The driver also knows this, before he takes the job, that the delivery fee's won't just be for him, only a percentage.

Almost all pizza delivery places work this way, not just Papa John's. The delivery fee in never just for the driver. The driver also knows this, before he takes the job, that the delivery fee's won't just be for him, only a percentage.

We never had Papa John's. We order Boriello Brothers pizza. When we do it for delivery, we always tip the driver $5.00. We know it's not an easy job, and a $5.00 tip is not going to break us. We've never not had a reason to not tip our drivers. Delivery is always fine.
Posted by momsey on 2010-12-27:
Can I assume you used to be a delivery person for Papa John's?

This is nothing unique to Papa John's. Any delivery service that charges for the delivery, that charge does not go to the delivery people 100%. That's why I always tip delivery people whether or not there is a charge.
Posted by pigsonthewing on 2011-01-01:
Yes, the driver knows their is a delivery fee, but the customer doesn't always know. And no, not all places charge a delivery fee. Why would you order from Papa John's anyway? It is gross.
Posted by trmn8r on 2011-01-01:
I assume drivers are paid some kind of wage by P Johns? If so, it makes sense part of the delivery fee would go to P Johns. I also assume P Johns would tell you when you apply what the terms are so you know what you are getting into.

I don't see why the customer has to know the breakdown of the delivery fee between driver and company. A customer should give a tip for your service, but not have to worry that your gas money is covered.
Posted by partyhero on 2011-01-02:
Love Papa Johns where I live, I always tip well, but Little Ceaser's just moved into town. Cheaper and quicker. But when I'm feeling lazy, I'll get Papa Johns.
Posted by Maxwell Gregg on 2012-03-28:
Ordered a large pizza for delivery. It arrived. Bill was $11 for pie, $2.75 for delivery, rest for tax for a total of $14.75. Gave the driver a 20 and asked for 2 bucks back, leaing him a tip of about $ 3.25 a bd he complained bitterly, saying he had to pay for gas. Tip amounted to about 24%, which I think is fair enuf. Did not like the arguing. Will go back to Domino's. Pay the drivers more, Papa J, so they don't get in my face and send your business to Domino's.
Posted by The truth on 2013-05-24:
Delivery drivers need money. However, most of them get out of their car, run inside the establishment, grab the pizza, drive to the customer location, drop it off, get back in their car, probably smoke cigs (that they adore) on the way back, and do it all night. Poor fellas. Too bad the employees inside the store are working hard as hell to make your life easier. Pussy. Bet they don't get a cig break.
Matt,
Domino's driver
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Check Handling
Posted by CyborgCop on 10/19/2009
It is now Papa John's policy to pre-verify a check before accepting it as payment. This is to prevent people from writing bad checks to the company, obviously. However, if you feel uncomfortable with the whole the process. I would suggest that you bring the check in and they can do it at the store. Or pay by other means.
     
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Posted by i_am_canadian on 2009-10-19:
Why would anyone ever write a check at a pizza (or any type) of restaurant?
Posted by Anonymous on 2009-10-19:
I have done it many times for home delivery.
Posted by redmx3racer on 2009-10-19:
I have a checkbook as a back up. I have not written a check in over a year.
I work for a 12 Billion $$$ company, and we don't accept checks.
Personal checks are going to be nothing but a memory soon.
Good heads up though if you still use checks.
Posted by Anonymous on 2009-10-19:
Wow, I didn't know there was still places that took checks. I stopped using them, except for paying rent, about 8 years ago or so.
Posted by Anonymous on 2009-10-19:
Yeah me too. I've written two checks this year. One to the IRS and the other to a plumber. I've no use for writing paper checks and I sure don't like receiving them either. I'll be glad when that day comes when paper checks are a thing of the past.
Posted by Anonymous on 2009-10-19:
You and me, both, Stew.
Too much fraud running around out there, especially with checks.
Posted by PepperElf on 2009-10-19:
Hell I'm surprised PJs even takes checks at all.

Back when I had a pizza job (Little Ceasers's about 18 years ago) we never took checks from any customer...

well almost never - we made an exception for the fire department but hey that's just being smart. ;-)
Posted by Anonymous on 2009-10-19:
cyborgcop, great informative for anyone that does indeed still write checks. thanks for letting the m3c's community know. [vh]
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Few Toppings
Posted by Glen6 on 09/04/2009
I ordered a large pie with 5 toppings... double pepperoni, double sausage, and bacon. You would think that it would come overflowing with toppings. You would think wrong here. The total amount of toppings were little more than for a single topping at other pizza places. I was severely disappointed. It's doubtful that I will be going back there.
     
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Posted by madconsumer on 2009-09-04:
your heart would do good to lay off all that fatty meat.
Posted by Starlord on 2009-09-04:
I keep telling people, you went to the wrong Papa. I have always been underwhelmed by Papa John's pizza. Papa Murphy's is so much better they are not even in the same universe, let alone class. Next time, go to Papa Murphy's if you have one close. If not, find a rich friend who can get a Papa Murphy franchise and go partners. He will get richer and you will get rich. Papa Murphy's has been voted the best pizza place for six years running.
Posted by Anonymous on 2009-09-04:
Starlord, we don't have Papa Murphy's around here. We DO, however have some awesome mom and pop pizza joints.

Forgot to mention that my homemade pizza is a popular request around here, too.
Posted by andbran on 2009-09-04:
i have ordered a papa johns with 3 toppings. and have gotten a decent enough coverage. i guess with the recession they have get a bit careful with the toppings. pizza inn is actually my favorite pizza place. that was our dating place back in the day
Posted by Anonymous on 2009-09-04:
Sounds like it's hard to tell if they actually gave you two times the amount of a topping or not. To us it may be subjective, but to them, they may have a process they follow to ensure an amount is double. Not sure if I would doubt them, based on my lack of knowledge.

However, did you enjoy the pizza? Or did your concern over the amount of pieces of pepperoni and sausage ruin your dinner, alas, your entire holiday weekend?
Posted by Anonymous on 2009-09-04:
I prefer my pie stacked on the top.
Posted by Skye on 2009-09-04:
I'm stacked.
Posted by Anonymous on 2009-09-04:
I'm hung.
Posted by madconsumer on 2009-09-04:
c2o is that a saasage, or are you just carrying a pizza?
Posted by Anonymous on 2009-09-04:
You all know you're just going to get deleted, ya know. Just dirty.
Posted by Anonymous on 2009-09-04:
I'm Superbowl.
Posted by madconsumer on 2009-09-04:
superbowl is just super for sure!!
Posted by Starlord on 2009-09-05:
Miss Marple, after Papa Murphy's I prefer the mom and pop, hole in the wall pizza joints, just like the burger joints. If people can fix a decent pizza at home, more power to 'em, sadly, I can't. I am a whiz with a BBQ grill and can get around a kitchen fairly well, but pizza is not on my list of accomplishments. Best wishes.
Posted by Diabolical on 2009-09-17:
At Domino's, I'm trained to be conscious of the toppings, which go on in a certain order (flat meats, veggies, then bulk meats). If a customer orders just pepperoni, the pepperoni gets all that coverage. If a customer orders 5 toppings, I'm supposed to try to split up the "load" as best as I can. 'Course, I thought that was cheap and got lots of reprimands for "overtopping". "Overcheesing" was the worst offense!
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I Will Never Order From Papa John's Again In My Life
Posted by Raniah on 01/16/2009
BEAUMONT, TEXAS -- So me and my sister decided to order a pizza from Papa Johns to be delivered to us b/c it was late and cold outside so we both did not want to get out. I had ordered from them at least 3 times within a few months. Well the delivery guy decides to act like he came by my apartment complex and called my cell phone to have me come down and open the gate. So 40 minutes went by and then the Manager at the store decides to call me and inform me that the delivery guy already came by and no one answered my cell phone but that he was on his way back to my home. Mind you the delivery guy never called my cell b/c if he did I would have answered like I answered the Manager when he called from the store, but I wasn't angry I went and stood outside in the cold for a couple of minutes waiting on the delivery guy who never showed up.

So I called Papa John's back and the young lady informed me that the driver went on another stop and would be back by my home in at least 30 min. I ordered the pizza almost an hour ago by now. Which means that my pizza would not have been fresh. So b/c I paid over the phone with my debit card, (which they had already charged and ran through) I decided to go up to the location and have them make me a fresh one b/c the delivery guy still was not there.

Well the Manager basically called me a lie in my face by saying that his delivery guy did call my cell b/c he said so, so I asked the manager if he wanted to see my call log to prove that he didn't call me and also asked the manager to get the delivery driver out here to talk to me, He refused both. So get this they still had charged me a delivery fee, but in order for me to get a hot and fresh pizza I had to get into my car and go up there to get my own pizza. So when I asked him to credit the delivery charge the manager told me that he couldn't do that, and that I would have to call there business dept. in the morning. So I told him to keep his pizza and credit my whole card for the full amount. After going back and forward with him, he finally did.

Well by then I was very upset, b/c I couldn't understand how I as the customer had already paid them for the pizza to be delivered but had to go and pick it up myself and he still wanted to charge me for the pizza and the delivery fee b/c his driver told him that he had called me, but he would not look in my phone to see that the only call that I had was from him, or call the driver to have him come and speak with me. So I guess he got upset and the Manager decides to pick the pizza up off the counter next to me and throw it on the floor. HOW RUDE and Degrading. So when he did that I got very upset and asked him to call his Supervisor over him right now, but he wouldn't. Well this morning I called the office and spoke with the guy over all Papa John's in Beaumont Texas and he stated to me that he knows that his driver does not lie b/c he is one of his experienced drivers and that he did call me. He also told me to try another competitor. He wouldn't let me talk at all he was rude as well he also would not give me the owners number to speak with him. I told him that I will make sure that everyone that I know hears my story of what happened. He threatened me with defamation on the business. But I don't feel that it is that.

When you shop some were as a customer and spend your money you deserve to be treated like one. They were rude and I will never order from Papa John's again in my Life. Pizza Hut all the way!!!
     
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Posted by Anonymous on 2009-01-16:
Did you check with Papa Murphy's? I think I know what happened to your pizza. (See preceding Papa John's post). You're in Texas and 'victoriaboom' is in Illinois...but stranger things have happened to pizzas consumed with vast quantities of hooch.
Posted by Anonymous on 2009-01-16:
'victoriaboom' edited her title and moved to MO.
Posted by Anonymous on 2009-01-16:
Ran, in case you didn't know there is a DELETE option on you phone.
Posted by Ponie on 2009-01-16:
Ran, are you still pre-teen or have you reached your teenage years already? Your overuse of the words 'so' and 'well' are good indications of your age. Also, it's 'my sister and I,' not 'So me and my sister.' But then, you may also have your pizza stores mixed up as well.
Posted by Anonymous on 2009-01-16:
'Scuse me, ma'am. Someone call the Grammar Police? ;-)
Posted by dimplepie on 2009-01-16:
This could be a good plot for a Jerry Springer episode!!! Pizza drama :)
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Delivery person a lunatic
Posted by Cammatty on 07/29/2007
TAYLORS, SOUTH CAROLINA -- Just had pizza delivered to my house earlier this evening and the person that delivered it flew into my driveway so fast he almost hit my 9 year old son on his skateboard. Then was rude handing the pizza over. Seemed upset I didn't include a tip although I paid almost $2.00 in delivery for a restaurant half a mile away. Told HIM thank you, not a word back. Then my dog ran out and while we were in the midst of running after him to get him back in the house rude pizza boy backed up at 30 miles an hour and zoomed out of my subdivision. Saw the dog run out but didn't even look to see if it was behind his car or anything. Totally irresponsible and rude. Called the manager of the Taylors branch to complain and gee, sorry. That's it. Will NEVER order pizza from them again. They are overpriced anyway and the I couldn't even find more than 3 mushrooms pieces on my extra mushroom pizza.

Total waste of money to order from them. They need to improve on customer service BIG TIME.
     
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Posted by trumania on 2007-07-29:
I can understand how frustrated you must feel, but what did you expect them to do? Fire the guy?

If they did that then no one would deliver any pizzas because everyone complains about pizza delivery guys.

Should they have given you a refund? Uh... why? The Entitlement concept?

All they could do is say "I'm sorry" if you choose not to accept that as an apology then *shrugs* there's nothing much more then can do.

Not to mention, this doesn't or should reflect on the actual corporation, only that specific employee. Companies do not mind control their employees to make sure they don't do anything wrong.
Posted by trumania on 2007-07-29:
Oh, and not to mention... you didn't leave him a tip which he saw when he picked up the pizza to deliver it to. Not saying he deserves a tip but ... it's quite possibly the reason he was rude to you to begin with.

Just a thought.

Pizza delivery people also suffer from the entitlement complex. They think they deserve a tip. But then again... that is how they make money. They don't get paid much more from the actual store.
Posted by doescustomerserviceexist? on 2007-07-29:
Remember when Dominos had a 30min or it's free policy?
Some driver in a rush hit another car. I know that atleast one person dyed. They've scratched that policy ever since.

I used to manager a pizza joint when I was younger. We got several calls on a driver over a few month period, and my supervisor had to let him go. It's not a good idea to employ someone who could be a risk and endanger someone else's life.
Our supervisor only have a few of the complaints, because not all my shift mangers filled out proper paper work.
If they had then we probally would have let him go sooner.

Shift managers aren't all that there cracked up to be.
There mostly there to make sure the store dosen't burn down, and that employees get off at the right time, ext.
Talking to the General/Main manager gets you a lot farther.
The best step it to talk to a local supervisor, who documents everything.
Make a personal log, because if they choose to continue to employ this person, and something does happen, then the company will be held more liable in the end.
Posted by doescustomerserviceexist? on 2007-07-29:
trumania: a few things for you. Not to be a know it all, but I've been in managment for a few years and now I own my own company so from my point of view of a manager who once ran a pizza joint here goes.
1. Not everyone complains, not even close. We usually got people who would request certain drivers. So they do take a lot of complaints seriously. The only way to make a company aware it through customer information.
2. I did't read anywhere that this person was looking for a refund.
3. All my shift managers knew that in case of complaint other then bad food that it was to be documented to be read by the store manager in the morning. So that the manger could make a judment call on what happens next, so there was a lot more that the manager could have done, such as gezz I'm sorry, let me forward the complaint to my supervisor, I'll have them get back to you, thanks for the call and your concern, we really appriciate it.
That's what should have happened.
4. We along with most other large pizza corperations, run driving record checks, and they continue to check them often. To help ensure employee accountability. Because the company know's that if anything happend on the fault of the employee on the clock of the company, no matter how you look at it it does makes the company(s) look bad.
5. When hired on, you told that sometimes you get tiped, and sometimes you don't. If he didn't like it he should have never signed on to the company.

Maybe this person need to work in the kitchen making pizza's for a while, or mopping floors. It's a privledge to drive not a right. That's what I always told my employees.
Posted by trumania on 2007-07-30:
doescustomerserviceexist?: A something for you, lol

We don't know the entire story here. We are only given the completely biased side of one party and no argument from the other side. How can we be completely sure what she is saying is true?

What if the guy was deaf and didn't hear her say "Thank you" because she didn't' say it loud enough? Or what if she was rude to him first because 'he almost hit her kid'?

How does she know he saw her dog? Was she sitting right next to him to see him see it? I mean... he did back out at 30 MPG after all right? I seriously doubt the guy was able to hit 30 MPG backing out of a driveway. So her inaccuracy and exaggeration is leading me to believe her story is ... inaccurate!

Also, I doubt the manager she spoke with say "Gee, sorry". I'm sure he said something different but it was not what the customer wanted to hear. Anyone the customer doesn't hear something they want then OMG! You're being rude, you have bad customer service.

I've worked in customer service for years and even when I haven't worked in customer service I see how people treat employees of stores and restaurants.

And also, she pointed out in the article "Seemed upset I didn't include a tip" How does she know the kids mother didn't die that morning or some other event which might have caused turmoil. Maybe he was planning on going home to commit suicide? She assumes it's because of the tip. Following your own argument maybe he didn't care because he already got 'briefed' that he might not get tips.

And ALSO, I never said she asked for a refund. In fact, I asked the question "Should they have given you a refund?" I want to know what her suggestion would be to fix the problem? Should it be a refund? Should it be to fire the guy? Should it be for Papa John's to give her a million dollars? I know, she didn't ask for any of this, but then again it's not like she's asking much, she's just complaining.

And in the end, we don't even know if he was going as fast as she says he was. 10 MPH in a car is actually pretty fast when you're standing on the sidewalk and you didn't see it coming towards you. So he could have been going under the speed limit and she might have just overreacted. I suppose we will never know will we?

LET'S CRUCIFY THE DRIVER! INNOCENT UNTIL PROVEN GUILTY DOESN'T MEAN A THING!
Posted by Anonymous on 2007-07-30:
trumania this complaint is probably fairly true. Why else would somebody take the time to post it? You make some good points but I guarantee you the guy was driving recklessly enough that it stood out to this customer. Papa John’s sucks anyway. The one by my house is selling large pizza’s for 3.99 to attract any customers at all because they don’t have any.

Cammatty good post. Thanks for taking the time to share your experience with us. I voted it very helpful.
Posted by DebtorBasher on 2007-07-30:
You should have let Calgon take you away!
Trumania...how would the delivery person know there wouldn't be a tip for him before he delivered? I never tell them on the phone if or how much I am tipping...it depends on the delivery service...when the weather is bad, with snow and ice I give a larger tip because when driving is hazardous, they still have to be out on those roads, so we won't have to be...I give them the tip when I get my delivery...maybe in other States they tell them how much tip,if any they are leaving???
Posted by trumania on 2007-07-30:
DebtorBasher; I'm pretty sure with Papa Johns, if you order online the driver can see if there was a tipped left on the sticker that goes on the side of the box.

But, if it was called in then there would be no way to know because most phone orders get tipped at the door.

*shrugs* I can't tell in this review if she ordered online or by phone. She just says it was delivered.

And I am like you, I usually tip way higher if it's raining because I hate driving in the rain. Most of the time I know how much I'm going to tip the person even before they arrive. It's just simple preparation (finding any cash I have on hand).

Also, my neighborhood is new and hard to find, so I give them an extra buck because I know it takes them a bit longer to find it thus they lose on business elsewhere.

Stew: my sister used to believe that people were all nice and innocent, told the truth, and would NEVER take advantage of anyone. That was of course until someone sold her a car with a cracked engine block which did not even belong in that car.

Both of us have worked in customer service and she is a manager and we have seen countless times where customers have yelled cursed and threatened us while we were trying to help them and when we connected them to the manager they usually went "Oh, thank you so much for connecting me with your manager, you've been such a great help, Yes Manager X I very politely explained to the young man before that... etc.."

People do lie in this day and age. Sad, but true.

And that's not to say I'm flat out calling the OP a liar, but I have the feeling her story is omitting key parts or is overly exaggerated to get sympathy or even just to make the company look bad.
Posted by Anonymous on 2007-07-30:
trumania well then couldn't I say the same thing about you? That you are making up the story about your sister and your customer service tales in order to prove a point? If we go that route than we shouldn't believe a thing we read on here and where would the fun be in that? Oh btw be advised not to believe a thing DebtorBasher posts... she used to work at NCO.
Posted by trumania on 2007-07-30:
Sure, you could say that I'm a liar and am making those tales up. But if you really wanted to know the truth all you had to do ask ask someone who works in customer service how people regularly treat them. Or you could work it yourself and see some of the ridiculous things people do to get a free buck.

NCO? DebtorBasher used to work for the National Center for Outreach?
Posted by doescustomerserviceexist? on 2007-07-30:
trumania; customer service experience or not. Try working managment and you'll see where I'm coming from.
1. The driver must have had a bad attitude. My drivers sometimes weren't the nicest to people who never tiped and always complained. It does happen. It was our #1 reason for bad customer service.
You say something else could have been bothering the employee. Well in training in any work setting that I've ever been in they tell you to drop and baggage and any attitude at the door when you come into work.
When anything serious was going on with our drivers they were asked to stay in the kitchen, or on the phones until there situation was better. We did this to prevent our drivers from being distracted on the road, and to help prevent any accidents.
2. To help insure the safty of others and our drivers.
The only way other then driving records for the company to know if the driver if practicing good driving habits on my clock, and on the road, was the info that I got from customers.
If this person who posted was the only one to complain, then the company would say maybe the customer was having a bad day. If the driver already has a rap sheet, then the company will be able to watch the driver more carefully and decide what actions to take.
3. When your on my clock and your getting paid to give someone great customer service, and that customer didn't fell as though they got what I was paying my driver to do, then I'll send someone else next time, or talk to my driver about giving everyone the best customer service.
I pay them, they do what is asked of them no matter what is going on in there lives. Like I said before all baggage gets droped at the door.
The customer is the only source of information that is available to me. I appriciate any and all input that I got from customers. If the swing shift manager was unable to give him/her the responce that they wanted they need to have the customer talk to someone higher.
Posted by DebtorBasher on 2007-07-31:
Stew...let me know when you are fully recoved from your surgery...because as soon as you are, I'm gonna send you back into surgery to have my foot removed from in between your sweetcheeks!
Posted by DebtorBasher on 2007-07-31:
Trumania...I worked for NCO Financial. I used to monitor the collectors to make sure they were following all of the FDCPA and State Laws to prevent our site from being sued...and for the 6 1/2 years we never were sued! Anyway, I would be monitoring our collectors and when the debtors didn't like that they were getting called, they'd ask start getting rude with the collector...then ask for the supervisor...I would hear the supervisor take over the call and the first thing the the debtor would tell the supervisor would be how the collector swore and yelled at them...and I'd sit and laugh because I didn't hear any of that...once the call was over (so the collector wouldn't get in trouble)I'd have the supervisor listen to the tape and they would hear it was the customer and NOT the collector.
Posted by trumania on 2007-07-31:
Oh geez, there is a history between you two! LOL.

DebtorBasher, from what you're saying, that sounds like an awesome job! LOL. I wanted to do that for my company but no such luck. Bleh.
Posted by revan on 2008-05-21:
The driver gets .75 of the delivery fee. A tip 1.00 or less is considered an insult. The area that I'm in (Redondo Bch CA.) tips average $3-5. It is hard to find pizza delivery drivers because they get discouraged when people don't tip. Remember they are using their own car and gas. Also at PJ if you use a credit card the drivers can see if you left a tip or not. Usually people that put 0 in the tip column give cash to the driver. I would recommend that you leave a tip of at least $3 or more. You will be assured of good service, the driver will be dropping your pizza off first and will probably make sure you have extra crushed peppers and parmesan. I recently had a credit card order for $25 with a $10 tip included. I would have washed his windows if he had asked.
Posted by cammatty on 2009-01-28:
Okay, I wasn't going to post anything but really, some of you guys just are saying things that are ridiculous. Why on earth would I waste my time to post on here a false story? You say to get a free pizza? How does that happen? Please tell me! Do you get a free pizza for complaining? I thought this board was to leave your experience of what happened. I didn't know I was going to be called a liar and get slammed for not tipping a delivery guy because he was wreckless in his driving, rude and obnoxious all because I should have understood he was maybe having a bad day? Hey, wake up. That is why customer service is so bad these days. People like you. Poor guy having a bad day? How about the fact he is being paid to do a job and maybe I was having a bad day and trying to get dinner to my hungry kids and this maniac pulls into my driveway, almost hits my kids, gives me an attitude and throws my pizza at me..oh, yes, I am in the wrong for not giving him a tip? Puleez. If he took the job then I have no pity for him. Tips are for people who deserve them. Being rude to a customer does not earn you a tip. So what you think people deserve tips because they do their job? That is what they get paid for. And the comments about why my kids were playing in the driveway? Are you kidding me? So maybe I should have told them kids, don't play outside because the pizza boy may be here soon and he will be really irritated for some reason he has to work tonight and won't be watching where he is going so stay inside. He had no idea I didn't plan on tipping him before he got there because you give the tip when he leaves...remember? I actually had the tip in my hand to give him but didn't because of his attitude so that is not why he was in a bad mood. I didn't call the manager for a free pizza either. I would not imagine to get my dinner for free because his driver was a jerk. I really just wanted him to say sorry, ma'am, there is no excuse for that. I hope your kid is okay and you give us another chance. We will have a talk with him. Had I been the manager that's is what I would have said. And they wonder why they have to sell pizzas at $2.99? Duh. Because they are dense and don't realize customers get sick of attitude and crappy food after a few times and move on to a better, more hospitable place. It is just so sad to see people stick up for employees who are mad at customers because they have to work. It is even sadder to see young people at jobs, hating life and being nasty to everyone instead of taking the initiative, being friendly and stepping outside that box and making a great impression so someone like me, who values customer service a lot, will call up and say wow, that delivery boy had a great attitude and then he would go on to be a manager in no time. Unfortunately, teenagers and young people would rather be miserable and nasty than work hard and move their way up that way. And then they wonder why they can't get anywhere. Sometimes I miss the "olden" days when people actually worked hard for a living and moved up on their performance. Okay,,,the 30 mph out of the driveway backwards was an exaggeration. I just wanted to make a point he just flipped into reverse and slammed the gas. Not smart when there are kids and dogs and you are in a subdivision. I didn't have my speed detector with me but it was a lot faster then he should have okay? I think that will be the last post on here. Sheesh.
Posted by ilovemygirlsfeet on 2009-02-16:
First off, my girlfriend and I both deliver for Papa Johns. Why is that the majority of customers are confused with this delivery charge?! If your store charges $2 the driver is NOT getting that $2, that is NOT a tip, LoL. At our store the delivery charge is $1.75, the mileage reimbursement is $.75...that is what we the driver recieve from you...the other $1.00 Papa Johns gets. Our delivery area is a pretty large one and many deliveries are about 10-12 miles round trip, you think $.75 is a reasonable amount...ya right! We are out risking our lives to bring you food that your too lazy to pick up...we pay for our own gas...our own insurance (mine runs $236 a month for one vehicle with no accidents or tickets)...and we make minimum wage ($6.55/hr). Thank you to all the tippers out there, it is greatly appreciated. And to end this...I do think the delivery charge sucks because it keeps me from getting tips!!
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Poor Customer Services
Posted by Otis5 on 01/02/2006
ASPEN HILL, MARYLAND -- Let this be known that this is not the first incident, but I am now just fed up and now switched over to "Pizza Bolis".

After ordering a pizza from online and waiting at least one hour and a half. I decided to call them to no avail. Only to constantly reach a busy tone, now I just want to cancel this order never mind I have 3 starving kids who were waiting for this pizza, no call no show and they will keep my money for three days, so now I have no money to feed these kids. I would like to know can we charge companies interest on refunds. Anyway I am highly pissed while writing this complaint, I will never order from again and will be forwarding this letter throughout the internet.

Thank you for nothing!!!!
     
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Posted by brujos on 2010-02-03:

february 3rd, 2010;

decided to finally try & order from papa john's after watching yet another t.v. commercial.

filled in the website info. & ordered with confirmation.

the estimated delivery time was 30 to 40 MINUTES.

no where in papa john's e-mail confirmation did the word HOUR come into view.

i waited OVER an hour, then called, they said the driver SHOULD be at my door.

20 minutes later, i called papa john's back & said cancel the order.

so, having shared the above, i REFUSE to EVER try papa john's pizza.......



Posted by Greg1 on 2010-03-12:
will not order from them unless i pick it up they want to charge 2.50 delivery and have the driver imprint your card. sorry, the pizza dude is not getting my credit card #

Greg
Posted by AGGRAVATED TO THE MAX on 2014-04-11:
I POSTED THIS MESSAGE 6 TIMES ON THEIR SITE TO NO AVAIL. NOT ONE TIME DID A MANAGER, FRANCHISE OWNER OR CORPORATE REP CONTACT ME AS TOLD 3 TIES VIA PHONE AS FOLLOW UPS TO MY COMPLAINT INITIATED 3/27/14. HORRIBLE SERVICE ON PHONE...DID NOT GET WHAT I ORDERED WHEN TOLD THEY REFUSED TO DELIVER CORRECT PRODUCT.

HELLO, I HAVE PLACED 3 ONLINE COMPLAINTS AND 3 VIA TELEPHONE WHERE I HAVE BEEN TOLD TO WAIT 4 DAYS AND THE FRANCHISE MANAGER WOULD CALL ME AND THAT MY THIRD REQUEST WAS FORWARDED TO THE DISTRICT BUSINESS OWNER. I FIRST INITIATED MY COMPLAINTS ON THE DAY OF THE HORRIBLE SERVICE ON 3/27/14, AGAIN 4/2 AND AGAIN 4/8/14 TO DATE NO ONE HAS CALLED WHICH LEADS ME TO BELIEVE THAT YOU GUYS ONLY CARE ABOUT THE DOLLAR AND NOT CUSTOMER SERVICE SO I INTEND TO MAKE IT MY MISSION TO SPREAD THIS WORD THAT ALL THE COMMERCIALS THAT WE SEE ARE FALSE AND PAPA JOHNS NAME MEANS NOTHING. I HAVE DONE MY DUE DILIGENCE IN ALLOWING YOUR COMPANY TO REPLY TO ME TO NO AVAIL. ALL OF MY REPLIES ARE GENERIC SO I AM SURE NO ONE EVEN READS THE COMPLAINTS. TERRIBLE SERVICE AND I WILL BE CONTACTING THE BBB AS A MATTER OF PRINCIPLE FOR TREATING A LOYAL CUSTOMER THIS WAY.
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