CHARLES TOWN, WEST VIRGINIA -- Ordered two pizzas - one thin crust and one original crust. I asked the server how thin the thin crust was, and he held up a cooked, stiff pizza crust for me to see. So I assume they partially precook the crusts before topping them and cooking them for customers. Tasted like cardboard. Toppings? They should give you a magnifying glass with your order so you could spot them. I had romas and onions; the tomatoes were pretty visible, and each piece may have had 4-5 pieces. Onions, maybe one tablespoon on the entire pizza. Still looking for a decent chain pizza. It's definitely not Papa John's.
WARMINSTER, PENNSYLVANIA -- Got a coupon in the mail for a large pizza with 5 toppings for $12. Rather than order online I physically went to the store to order and was prepared to wait. I questioned the manager about the different toppings so I didn't make a mistake. He acted totally disinterested and treated me as an annoyance. Great customer skills!! Fast forward. The pie was cooked in about 12 minutes. Receipt showed the regular price of $20 minus the $8 discount.
Arrived home where my hungry wife who had no lunch was waiting for a good pie. What a disappointment. The crust tasted like cardboard, hard to find the toppings and very little cheese or sauce. It went into the garbage. Never again will we order from Papa John's.
ADRIAN, MICHIGAN -- Finally moved to a town that had a Papa John's. For years I listened and viewed ads generated by Papa John's and how great it is. You know the catch phrase: "Better Pizza, Better Ingredients, Papa John's." So now I have lived in this town for 1 1/2 years and still haven't ordered Papa John's until last night. Just to clarify...I have popped into the Papa John's store a couple of times to look at the menu board and pick up a carry out menu and to chat a bit, but never purchased a pizza. One of the main reasons is the pricing I think was higher than our local competitors.
So here I am channel surfing and a commercial comes on for this $12.00, 5 meat, large pizza for a limited time offer. I thought what the heck $12 is reasonable for a 5 topping large and I ordered online for pick up. Back home now...my buddy and I grab a slice. We were famished...both took a bite at the same time. I just wish a video was running because I can not even explain the look on both of our faces at that moment.
To put it bluntly...I am 61 now and I have never experienced pizza so gross tasting in my entire life. From the looks on my bud's face I think the same applies to him. We tried to figure out what the nasty taste was, a spice, the sauce, don't know and don't care to know. BTW...the pie is still in my fridge. Free pick up only! Limited time offer! LOL. Don't think I want another Papa John's EVER. Also, the website wants me to put a star rating 1-5. 1 being the worse. It won't let me put a true rating of negative (-5).
VANCOUVER, MICHIGAN -- Just letting everyone know about how bad the customer service is in the lower mainland B.C. If you're ordering from certain stores who are franchises owned by "new Canadians" be prepared for the worst service. I was told by one of these "owners" that "I should be so lucky to live in Canada". This is coming from someone who my country welcomed them with open arms to a Canadian born citizen. I spent over 7 MONTHS to have this address. I was issued 5 free pizzas, and in the end, they backed out of the agreement.
Then to top it off, Jeff decided to tell me that he was the "owner" of Papa John's! Beware when ordering from these places. My local store is amazing, however, my experience on the whole is complete crap! AND, their head office's policy is to waste as much time as possible. Let's see if Incident # ** is solved soon.
DAYTON, OHIO -- Ordered pizza first time online. Afterward I got a call stating my order would be two hours late and that was not so much an issue. Once we got the pizzas they were cold and tasted like the worst pizza we have ever had, ever! Well it was $40 dollars so we felt like feedback was important as very unhappy. Got a call from the store the next day from an angry manager who was aggressive and I stood my ground. Then she tried to claim I was cussing in my responses.
When I asked her to tell me what foul word I used as those kinda words do not come out of my mouth just to win what was turning into an argument...the whole time she was talking very loud as if someone was listening to conversation while telling me to "Calm down" & "Please do not talk to me like that" when the only thing I asked was what foul words had I used. She hung up but not before telling me I was banned from Papa John's and my address was banned.
Sent another feedback regarding the phone call and got a response from store owner, quote "This morning's call was from the restaurant GM and she was genuinely trying to find out from you what happened so she could make the situation better for you and hold her employees accountable. We appreciate your business and feedback nonetheless." Basically was a bad experience and will continue to enjoy the other pizza chains in the area who offer fast hot pizzas. My opinion in the eyes of Papa John's pizza "You're not a customer if unhappy, but a trouble maker."
GULFPORT, MISSISSIPPI -- So my wife calls this local Papa John's and asks about specials, our grand kids are out with me and we were set to pickup on way home... We got there 15-20 min. Like they said, then after they immediately collect my 38$ for what later I learned was 23$ order, sat there for 30-+ min waiting for what I later found to be the boxes is been staring at for 30 min. wondering when mine would be done.
With hungry boys sometimes you'll forgive some things but, when got home realized the overcharge, and still sore from the service my wife called them and here's the great part. They say they can't do anything really but take the pizzas back? Huh? I'm supposed to return the pizza and get a 10$ credit on my next order? So now I'm just mad... I call the 800# and this clown tells me the special she ordered was an online only deal... And I said they quoted her 23$ on the phone and charged me 38$ he says that's because I picked it up, I said really?
Let's see if I pick up another one... Like ever. It's really sad even the pizzas were lame excuses of what I'd come to know as Papa John's. My boycott list grows... My new motto is think local business that kinda junk would never happen in a small owner place. How rude these franchises treat customers no better than the products they serve. Just assembly line, rip off TV ads.
COLUMBUS, OHIO -- I made the mistake of ordering from Papa John's in the past and have avoided making that mistake again. My complaint rather rests in that one of their driver's ran me off of the road this evening (negligently, rather than malevolently). Had there been no Berm for me to swerve into, I very well may be dead, as he turned directly into my driver side door. He had been swerving between lanes before he decided to attempt plowing into me. I have never had such a harrowing experience on the road. I made the mistake of calling the store rather than the police. Like my first mistake of once ordering their horrible pizza. This is not a mistake I will repeat.
DALLAS, TEXAS -- I ordered $50.00 worth of pizza and was very disappointed. All three of my pizzas were made wrong. We are a pork-free family and my veggie pizza had pepperoni on it. My Buffalo chicken pizza had bacon bits on it. And my hamburger pizza which I called and specifically told them no pickles on it they had put pickles on it then scrapped them off. There were pieces of pickles on it and tasted like pickle juice.
It was an hour when they called and re asked me about the pickles and said the pizza was on its way, and then it was ANOTHER hour before I got my pizza. It was cold. When I called to get the pizzas fixed my husband to get the new ones and the new pizzas were cold even at the restaurant. I will never order from there again. I was so disappointed. I was trying to do something sweet for my hubby, because he had been seeing the commercial for the hamburger pizza, and I felt like I failed him with cold gross pizza. Never again.
LOUISVILLE, KENTUCKY -- I ordered from Papa John's online website tonight and had a horrible experience. I ordered the MegaXL -3 topping pizza that was on special for $11.99, and put in my 3 toppings, which were all supposed to be on the whole pizza. I ordered light sauce, and normal crust. After I submitted the rest of my order and received my confirmation, I noticed that the pizza portion was incorrect. It had ham on the whole pizza, but pineapple on one half and mushrooms on one half.
The website directs you to call the local office to make changes to your order or to cancel it, so I called the local number it provided me. I explained to the man that answered what happened, and he first tried to say that my order had already left the store! Since it had only been about 5 minutes since I had ordered, I expressed incredulous that my order had already been completed. He put me on hold, and then came back and said he would have to order a new pizza. I gave him the order and he asked for my credit card. Then said that I had already paid so this would be paying twice.
He then went to get the manager. The manager, and I use the term lightly, was a rude woman who proceeded to tell me that the store couldn't make any changes to an online order! I asked her if they physically made the pizza in her store, or if it was made somewhere else. When she said the pizza was made in her store, I was speechless, because how do you try to tell someone who obviously isn't playing with a full deck, that if the pizza is physically made in the store where she is, and the online order is slightly off, it would be very easy to correct it?
I mean, did she really need to get a call from the corporate office to tell her to put pineapples and mushrooms on the whole pizza, instead of half and half??? But she told me I'd have to take it up with the corporate office, yes she did! I read to her what the website says - that if you have changes to call the local office, and the phone number it gave. Again, she said that it was the right phone number, but she wasn't allowed to make any changes so she was going to cancel the order! And then she hung up. So I'll check to see if she did cancel the order - I'm not certain I should trust someone with her obvious lack of intellect.
So there's my story. An unbelievably stupid manager, who I wouldn't allow to supervise my cat, let alone a store. I called the corporate office to complain, but of course, they're closed and no message number. I can tell you I won't be ordering from Papa John's anytime soon. Horrible service and complete stupidity. I hadn't ordered from them in months since the last snafu and it will be a cold day in July when I do again. I'll spend my money elsewhere.