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Trouble with online ordering and local store management
Posted by on
LOUISVILLE, KENTUCKY -- I ordered from Papa Johns online website tonight and had a horrible experience. I ordered the MegaXL -3 topping pizza that was on special for $11.99, and put in my 3 toppings, which were all supposed to be on the whole pizza. I ordered light sauce, and normal crust. After I submitted the rest of my order and received my confirmation, I noticed that the pizza portion was incorrect. It had ham on the whole pizza, but pineapple on one half and mushrooms on one half. The website directs you to call the local office to make changes to your order or to cancel it, so I called the local number it provided me. I explained to the man that answered what happened, and he first tried to say that my order had already left the store! Since it had only been about 5 minutes since I had ordered, I expressed incredulation that my order had already been completed. He put me on hold, and then came back and said he would have to order a new pizza. I gave him the order and he asked for my credit card, then said that I had already paid so this would be paying twice. He then went to get the manager. The manager, and I use the term lightly, was a rude woman who proceeded to tell me that the store couldn't make any changes to an online order! I asked her if they physically made the pizza in her store, or if it was made somewhere else. When she said the pizza was made in her store, I was speechless, because how do you try to tell someone who obviously isn't playing with a full deck, that if the pizza is physically made in the store where she is, and the online order is slightly off, it would be very easy to correct it? I mean, did she really need to get a call from the corporate office to tell her to put pineapples and mushrooms on the whole pizza, instead of half and half??? But she told me I'd have to take it up with the corporate office, yes she did! I read to her what the website says - that if you have changes to call the local office, and the phone number it gave. Again, she said that it was the right phone number, but she wasn't allowed to make any changes so she was going to cancel the order! And then she hung up. So I'll check to see if she did cancel the order - I'm not certain I should trust someone with her obvious lack of intellect. So there's my story. An unbelievably stupid manager who I wouldn't allow to supervise my cat, let alone a store. I called the corporate office to complain, but of course, they're closed and no message number. I can tell you I won't be ordering from papa john's anytime soon. Horrible service and complete stupidity. I hadn't ordered from them in months since the last snafu and it will be a cold day in July when I do again. I'll spend my money elsewhere.
     
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Anonymous on 12/11/2009:
I got to side with PJ's on this one. If you are going to mix and match toppings to your personal preference then you should do it in person.
You had me confused.
old fart on 12/11/2009:
LOL... Mods have put all our comments off limits... That mod must like pineapple pizza!
Anonymous on 12/11/2009:
Or hate it.
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Papa Johns Hates Telephones
Posted by on
Papa John’s online ordering is a deficient inept Scam. I have had multiple occasions by me and my wife where we have used the online ordering and after arriving at the store they have no record of our orders. Then we are asked if we would like to place an order, but we can’t place it at the discounted price. Why? Cause we have to order online. So I booted up my computer placed an order drove across town only to be told by a manager to go back to step 1. Thanks, you simpleminded boob why don’t you go into your esteemed office log into your own company’s website and waste your time placing the order for me.

At first it looks as though there was an error on me, my wife or the website but after logically analyzing the online ordering system what the hell is the reason for it. Let’s say that it may be helpful to someone who has access to computers at work and can order before they leave their office. These same precocious people most likely have access to telephones and could also order by phone. So this isn’t a very good reason to use this service. It also takes LESS time to boot up a computer look up the telephone number and call the store then it does to log into the website and order through their website. Meaning you would be using less work time ordering via phone.

Even if this service is beneficial to a select few why not offer the same promotional offers through the phone as online? What is the benefit to having me boot up a computer, logging onto a website, adding and subtracting toppings, placing the order, send a message to the local location, then have me pick up the pizza then finally I eat it. It seems much more logical to call pickup then enjoy.

After trying to find a number to call on their website to log a formal complaint I was forced to log my complaint via their website. I then had to ask myself is this due to their obvious hatred of the telephone? Is it possibly due to a disdain of those pesky telegraph poles everywhere or maybe it’s more important to brandish large images of their toppings instead of having a telephone number to contact someone with a possible problem? They even hide the telephone numbers for the domain registration of the website.

After explaining the problem I had with the website I received e-mail basically saying they would check into it for me and included this bit of advice.
“The e-mail confirmation would come after the order reaches the store. May I suggest that if you do not get the confirmation e-mail within 10-15 minutes after ordering, you may want to call the store to check on your order.”

I wish I would have read that helpful tidbit of information before placing my order or you could have placed this number on your website Papa John's Online Support 1-877-547-7272 option 2. So let’s follow Papa John’s step to ordering a pizza online. Boot up a computer, log onto their website, add & subtract toppings, complete the order, wait 15 minutes, check your e-mail, look up the phone number for the location, call the location, drive, pick up and enjoy your cold ass pizza! Or I could use their competitors steps look up the number, call, pick up and enjoy.

Better ingredients may be in their pizza but it sure as hell isn’t in your stupid online marketing campaign!!!
     
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Anonymous on 10/27/2009:
It seems as you are answering your own questions.
I fail to see why anyone would order a meal online.
i_am_canadian on 10/27/2009:
How hard is it to pick up a phone? You mentioned going to the competition, if your'e going to resort to rudeness and name calling I'm sure Papa John's won't care.
Anonymous on 10/27/2009:
Um, ever thought to print the confirmation of your order? That way when you go into the store, you have proof of your order
spiderman2 on 10/27/2009:
I have ordere online several times for delivery and have never had an issue.
Critical_level2 on 10/27/2009:
I order online all the time. Never had any issues at all. always correct and ready in the time quoted online. Can't beat the Monday night Eagles special, Large pizza for 9.99 and for every touchdown you get a free topping, if they win then its doubled.
RalphMalph on 10/28/2009:
There is no difference whether you received your order successfully or not. It makes no difference If you enjoyed the pizza or not. The point is that it makes no sense to force people to use the website to order. It’s slower, takes more steps wastes electricity and has many more points of failure.
I also don’t understand why people post I ordered (blank) and it was fine. I’m sorry if I ordered 30 tacos from a store and only one gave me hepatitis it doesn’t make it a good place. Put yourself in someone else’s shoes, you order food for a hungry family you drive to pick up the food (or wait for delivery) and there is nothing there. How do you think this is alright? I would also only be mad at one location (or one person) if I called the restaurant and the order was messed up. Ordering online I can only be mad at programmers the corporate office and managers for allowing the mistake to happen. Again I ask how does it make sense to force me to use a system that isn’t efficient?
Anonymous on 10/28/2009:
Ralph, nobody forced you to order online and nobody forced you to eat at Papa Johns. And please do not send me any more rude messages. I am not to blame for any of this. You say my comment has little value, well your review has little value.
PepperElf on 10/28/2009:
I'm not sure why you have to order online and not use a phone.

now granted I used to order online from them simply cos I didn't want to talk to anyone. but I always had it for delivery and not for pickup.

all I can suggest is... if the special you want is only available via phone... but you can only use a computer... any chance you can use the computer as a phone? (like Skype or some other service*)


* I suggest those cos... I personally don't want to deal with paying for a landline.
Livin2Dream on 01/17/2010:
OK there are a couple different problems here. First off the person placing this review comes across as rude and degrading to the staff that work in the store. Secondly let me inform you that Papa John's ONLINE ORDERING SYSTEM IS NOT AN OPERATION THAT'S BASED AT THE STORE ITSELF! So to say the person needs to go into their system logs and find your oder is completely pointless. Occasionally there is a miscommunication between the Online Support team and the store's online system, in other words some stores are only able to do "Web Carryout" or "Web Delivery" and upon occasion there are stores who simply do not handle Web orders period for whatever reason. Now...I'm VERY well aware that an 877# is issue with your email comfirmation, as well as the local store #. If you have a problem with a web order that you've place, the BEST AND FIRST place to begin your problem solving if the store manager can't find anything is the 877 number which is in the email comfirmation! Don't degrade and put down the store's staff because believe it or not, those who order online aren't always the brightest crayons in the box and they screw up the order before it ever hits the store's makeline screen. Those ordering online should CONFIRM YOU PUT IN THE CORRECT ADDRESS AND PHONE NUMBER, DOUBLE CHECK THE ORDER YOU PLACED FOR ACCURACY...and last but not least...DO NOT GET PISSED OFF AT THE STORE LEVEL EMPLOYEES WHEN THEY TELL YOU THAT THEY CAN'T GIVE YOU AN ONLINE SPECIAL(coupon)...they aren't able to do so! Try being polite...respectful and understanding when dealing with people at the store...and you'll get a hell of a lot further then being a jerk! The pizza business is by far NOT easy...and having customers who have absolutely NO understanding or patience makes the job 1000000000000 times worse.
waterbury01 on 01/17/2010:
I used the online option the other day for the first time. I placed my order with no hassle, then being the OCD that I am, I called the store to confirm that they received it. The guy on the other end, ask for my address, name and fav color (liked the sense of humor), when I got every thing right except for color he proceeded to tell me they have my order. Got my pizza around 20 mins after the call. No problems here. Again, a little courtesy goes a long way when dealing with people.
Anonymous on 01/17/2010:
Well said, Waterbury
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Pitiful Papa John's in Omaha 96th Q
Posted by on
RALSTON, NEBRASKA -- At approximately 5:10pm on Monday October 26, 2009, I ordered 2 pizza’s from the 96th & Q location. I called before the pick up and I gave the guy my number so had access to all of my prior orders because my son is lactose intolerant and CAN NOT have cheese as it said in history order or he could have severe complications with how intolerant he is. This showed in all of the prior orders I have placed in the past 2 1/2 yrs yet he said it didn't until I came back to pick up pizzas.

Apparently that didn't matter to the guy. He said they cannot substitute toppings (which they have always done except last time I called back in April 2009, when I got cussed out by the worker and had to drive 6 miles to another local).

Anyhow, just now I went in to pick up order in person and the guy said he would substitute but was not happy. When the pizzas where done, I asked him if he had the order history and THEN he went from no to yes. He said, "yea, but you change your number so much (they had my cell, wk and hm but same address and name WITH ALL prior orders including LACTOSE INTOLERANT!!!). I told him if he had the prior orders from the prior orders, why was he treating me like that. He came from behind the counter into where I was waiting & 'Steve' walked towards me. He was standing in my face when he said, You shouldn't have changed your number so much. If you have all prior orders, what difference does it make. Again walking and laughing immaturally, 'Steve' said what do you want me to do about it...... I am appalled and totally fed up with giving Papa John's chance after chance. They hire teenage, morans, that are confrontational. I will go up the chain with my compaliants. DO NOT WASTE YOUR MONEY!!!! You will be paying to get insulted and dehumanized. I am 41 and these 'kids' were laughing in my face. Fed up, last time. Hello Godfathers and Pizza Hut. Papa Johns... I am a marketing consultant in the Omaha area and the way I and several others have been treated is ridiculous! You are losing margins with the competition by your insulting, teenage, confrontational, moran employees. I see lawsuit after lawsuit if anyone has gone through what I have been through. Enough already! You won't be getting my money anymore and I will pass along to all of the newsletters and organizations I am involved in. Trust me, 1 customer can affect thousands by your bad behavior. Especially, in the lactose intolerant community which I am active in. I will go all the way up the ladder. I had always gave your company a C, but now an F- for all of the children and adults that are selective with lactose intolerance. These will be forwarded to the right people! Even our organizations to warn others!
     
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Anonymous on 10/26/2009:
I don't understand. Did you say you wanted a lactose-free pizza when you ordered it? Or did you expect them to review your history and come to that conclusion on their own?
Outsider on 10/26/2009:
Go to Sortino's! That's the best in Omaha! 78th and L isn't far from 96th and Q
Anonymous on 10/26/2009:
The OP sounds confrontational and seems to have a sense of entitlement.
You are endangering your kid even with the special orders. The toppings are right beside each other so you still run the chance of getting a little cheese on your pie.
andbran on 10/27/2009:
for starters I love Papa Johns. have you thought of making your own pizza?
Anonymous on 10/27/2009:
WHY not just ask for NO CHEESE pizza?! Do you expect them to have time to read your prior orders in a busy delivery business?

Good grief.
Buddy01 on 10/27/2009:
Did your son ever try a product such as Lactaid? That would allow him to eat anything with dairy without any of the consequences of lactose intolerance. It would save you the worry of making sure you got a lactose free pizza.
Eloise on 10/27/2009:
You ordered a pizza with no cheese. What's the big deal? Why should they 'review' your history? Give him a lactaid and get over yourself!
FedUpAgain200 on 10/27/2009:
Yes, they immediately knew I wanted a no cheese pizza. They are the ones that had the problem, not I. I choose to get him a pizza because it is one of the few things he can enjoy (unlike cake, some candy, yogurt unless soy, ice cream, etc.). Any pizza whether it be Papa Johns (which it will no longer be), Pizza Hut, Godfathers, etc. are lactose free (w/o the cheese). I will stick to Papa Murphy's.

The customer service is excellent, the customization of the pizzas are awesome and they taste good. They also treat my son & I with respect! No why? Because I am a paying customer! Thx for comments, but I'm taking my money and business to Papa Murphy's or Sortino's! No one deserves to be treated like this regarless of what's on their pizza. They need to fix their Customer service issues which are many threw out many store apparently AND threw out State after State..go figure!
ticia232 on 10/27/2009:
What's a moran? I thought at first it was a typo for moron but since you used it twice, I guess not.
jktshff1 on 10/27/2009:
pizza=cheese.
I am sorry for your son's condition, but you need to fix his pizza, you are asking for disaster if, by accident, some cheese happens to get into your order where ever you go. Pizza places have cheese everywhere. I would be willing to bet you would be the first to raise cain and want to sue for compensation. It's your son's life that's riding on the line and the convenience just ain't worth it.
Name calling ie moran ain't right how would you like it if someone called your son a lactolint?
Anonymous on 10/27/2009:
Just as I stated earlier.
jktshff1 on 10/27/2009:
zz yes you did...kind of scary thinking like an old white guy form TN ain't it!!! LOL!!
Anonymous on 10/27/2009:
FedUp, perhaps they just need customers with common sense. Don't order a pizza and expect them to remember you and take the time to look through your previous orders. They are NOT doctors looking at a medical chart for crying out loud!!!!!

Ask for a NO CHEESE pizza! How hard is that?
Eloise on 10/27/2009:
I'm not quite sure why the OP is making Lactose Intolerence sound like a life threatening disease. It isn't and the worse thing that can happen is gas and diarehea. I know I've suffered from it on and off my entire life. The OP is making a mountain out of a molehill. I guess it makes her feel important and special!
Anonymous on 10/27/2009:
JKT, great minds think alike. Now if your were from WV or any state that begins with an "O" I would be worried!
jktshff1 on 10/27/2009:
LMAO ZZ
DeliveryBiotch on 10/17/2010:
Let me tell you, it is not easy for a person, who is hired to answer phones, to look up the history of an order. You have to be at manager level to know how. We are working with black and green screens here. This isn't domino's or Pizza Hut. We just don't have the technology. And everyone who commented before me is right.
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Best Pizza I never got
Posted by on
Never in my life have I let a food delivery and human incompetence get me worked up. But tonight Kitchener, Ontario Papa John's really took the cake!

I booked my pizza order online at 8pm...a pricey as anything, but I was sold just to try it.

An hour and 25 minutes later, I get a call on my cell phone. I can't understand the guy, but I think he's down stairs...so I run down to let him in...nope, not there...so I call him back...he says he's outside, I tell him I'm at the door and there I no one in sight.
Honest mistake, even if my apartment was on the same street at the Papa's and 10 blocks away...so I stay on the phone with the guy, telling him every land mark in sight - Being literally 20 feet from City hall being the main one. Nope. No comprehend.

Minutes pass, and he hangs up on me in the middle of his humming and hawing and mumbling. I try calling back, no answer, tried one more time...nothing again.

I'm about to head back in when I realize my keys are on my table and my auto lock door is closed because I was chasing a delivery guy who got lost 10 blocks from his home base. (even if he was close, I would have saw him. he was no where in sight...not even on the right block.)

after 2 hours of being stuck outside, I get in to get the papa's number, I call them and get a friendly fellow who offers me bread sticks as soon as he answers the phone...

I asked him what was up with the pizza and explained what happened.(now hungry as a horse!) The guy says "he couldn't find your place, it was a bad address." - I told him I was standing in that address and on the street and didn't see him...

the guy on the phone develops a bit of an attitude and says "give me a minute, I'll talk to the driver..."

8-10 minutes pass while I'm on hold. WAY more than enough time to investigate the pizza issue.

so I hang up and call back. the same guy answers on the first ring and says "hold please" and puts me on hold. I hang up and call back...this goes on for 15 minutes or so. (I was just working on principal after the 2nd time.) at one point I shouted "NOOO" when they said "hold, the guy stopped and said "what...?" and I said "wheres my pizza?" and he hung up.

FINALLY the next time I call they actually answer the phone like nothing happened with the "pappa's" phone answering speal...as if they weren't looking at the call display this time (as they were the first 30 times)

finally I ask this guy "where is the customer service papa's states they have on their site?"

he says "you know what buddy, you should have called back about your pizza 2 hours ago! don't call here again."

I will never call there again.
I went into the pizza pizza that I live right above. I should have gone there in the first place. They have whole wheat crust, gluten free crust as well as crispy crust on top of their regular dough - on top of that, they have WAY more toppings and they have WAY better prices...what was I thinking trying to switch Papa John's?

never again.
     
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Anonymous on 07/12/2009:
Good call, because you are probably now a member of that Papa Johns 'extra topping' club, should you ever order again.
madconsumer on 07/12/2009:
if you were a few blocks away, why didn't you go pick it up?

best answer c2o!
Smaxim on 07/12/2009:
its far enough that I don't want to walk that far with it. when I can have it delivered for free and fresh.
now I hate them and yeah, I don't think I want pubes in my pizza. Those degenerates working there...wouldn't put it past them.
Diabolical on 09/16/2009:
hey Smaxim...you're looking at one of those "degenerates"! Honest college kid working for some money to support herself. Pizza, retail, answering services... I've done it all. Yeesh.
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Threatened By Manager
Posted by on
KENILWORTH, NEW JERSEY -- Last Saturday we ordered pizza and mild wings. When the order came (around 8:45) the wings were spicy. When my boyfriend called back to let them know, they told him that they would just give us free food next time. We wanted our food right, so we declined and asked for them to send out a delivery guy with the right wings. At around 9:45 we still didn't have our wings so he called again. This time a girl answered. She said that as soon as one of the delivery guys came back they would send him out with our wings. We asked for our money back as well, since this is not the first time they've screwed up. They agreed.

At 10:26, our wings were still not here. I called this time and spoke with a girl and asked for the manager. She said she was and so I explained to her the situation. No apology, just an excuse that sometimes the wrong wings get put into the wrong box. I don't need an explanation, I need my wings. I also told her that I expect the delivery guy to also bring our $20.00. She said "OK" and that he should be there any minute. She also said that there is only 1 delivery guy working the night shift, contrary to what she told my boyfriend almost an hour before.

Finally, at around 11:00 or so, the man came with our wings. But, when he came he knew nothing about the refund for the order. He called the restaurant and then put my boyfriend on the phone. He spoke with a man (the one from earlier) and he said that we were NOT to get our money back and the girl who said she was the manager was "not the manager; she's new and doesn't know what she's talking about". We gave the driver the wrong wings back and he gave us our money.
At 11:25, my cell phone rang. When I answered, it was the same man, screaming at me that he was going to come into my house and take the money that we got refunded by the driver. He then proceeded to threaten my boyfriend, saying that "bad things are going to happen" and asking him questions like "do you know who I am? Don't f**k with me", amongst other threatening allegations. He told us we had to bring the money back to the store or he was coming to get it himself. My boyfriend asked him, "What's the difference whether you give us free food now or next time?" He hung up on him because he had nothing to say.

Not knowing what to do, and completely freaked out, we called the local police who did nothing (surprise, surprise) and sat all night looking out our window to make sure he wasn't coming back. I wasn't going to give in AFTER they ruined our order, made us wait 2 hours, and never apologized. Every time we called it was like we were calling a different place. The only thing that scares me now is that this nut knows where we live. I will NEVER order from any Papa John's locations again.

If he was smart, he would have eaten that $20.00 and possibly we would have gone back. Instead, he lost a lot more than $20.00; he lost a customer.
     
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Anonymous on 09/23/2008:
This story seems hard to believe.
chris513 on 09/23/2008:
wally, I was thinking the same thing when the OP said that they called the cops and they did nothing.
Anonymous on 09/23/2008:
Anytime a food story is TWO pages long and the times are noted, I get nervous.
Anonymous on 09/23/2008:
Chris,won't don't you believe about the cops doing nothing?I believe it.
Anonymous on 09/23/2008:
All of this? Over hot wings?
Suusan B. on 09/23/2008:
JohnInSoCal - - I'm with you on this one. We're talking about a $6.99 order of wings for crying out loud. I'd hate to see how this couple would handle a real crisis.
Suusan (also in Southern California)
dimplepie on 09/24/2008:
All this over chicken wings...geeeeeeesh!
khalavaster on 01/29/2009:
LOL! Quite a story over $7 wings..
madconsumer on 01/29/2009:
I recall a post similar to this. not sure of the restaurant in that one.

it is not a good idea to make someone who knows where you live mad at ya.
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Terrible Management & Service
Posted by on
TAMPA, FLORIDA -- After a rather infuriating conversation with a PJ Manager I sent the following email complaint at PJ online.. Not really expecting anything to come of it unfortunately.


I hope you understand how upset I am that I'm actually taking time out of my evening and away from my Family to convey to you how absolutely infuriated I am with the experience we had this evening. I placed an order for delivery at approx. 9:00 PM & was told it should be there in 30-35 minutes. We're not strangers to deliveries being a little bit later than the estimated time.. Things happen. But when we noticed that it was just about 10:00 I decided to call.. We thought the driver may have been lost or something? I was told at that time that it was just coming out of the oven & should be here in 10 minutes. OK, so we waited 25 minutes and called again.

So, as you can see our 30 minute delivery has lapsed into the 1.5 hour time frame.. Still no courtesy call from the location.. We were STILL expecting the delivery. When I called again, for the third time, I was placed on hold for approx. 8 minutes because the Manager was "busy". Imagine my frustration when I finally got him (Shawn or Sean is the only name he would give me) on the phone and he actually laughed when he said they DO NOT EVEN DELIVER to my address. They're located in Brandon, FL. I live in Tampa, FL. I was quite taken back by his carelessness and disregard to the issue. Especially since he was the THIRD person I spoke to tonight. He continued to talk amongst his employees about how this must be the order that was brought back because the address it DID go to said that they weren't expecting it. When I asked why I didn't receive a call then..

When they knew it was the wrong address I was told- "The driver can't call, he's hearing impaired." That may be true but what about the rest of the office? The amount of unprofessionalism that I had to deal with was beyond acceptable. He just kept saying that it wasn't him that handled the call, all of the employees there are new- none over a week, there's nothing he could do.... Basically accepting no responsibility what-so-ever. As well as whistling in the phone. So, after this lovely series of events I now have to listen to the Manager whistle in my ear while I'm speaking. I said excuse me to which he rebutted, I don't know what you want. There's nothing I can do you're not in our area. At this point I was done with the conversation. I asked for his name- He said Shawn.. Refused to give me his last. When asked how I would identify him he said Shawn on 60.. The only one there. Very curt and The one name he was quick to give up was his supervisor's which is [snip]. But he wouldn't be in until tomorrow.

Bottom line, in my opinion, First the delivery address should have been confirmed. Secondly, this problem should have been caught at least on my second call. Not the third. Lastly, I feel that my situation was handled completely inappropriately and an extreme amount of professionalism and customer service could have been implemented. I, as well as my family, eat at Papa John's regularly but I feel that this experience from hell will most certainly put a halt to future dining decisions that may involve this company. If the main problem here is lack of training.. In all aspects.. I might suggest it be put in place. I hope this email will be taken seriously as you can expect my Family and I are quite upset.

     
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Principissa on 09/04/2008:
This seems to be a trend with this chain. I read complaints on here all the time about the same thing, not getting your food delivered, not getting an online order right. I don't doubt for one second that they knew as soon as you placed your order that you weren't in their delivery area. And they should have told you this right off the bat. Not made you wait 2 hours before some incompetent manager whistled it to you over the phone.
Anonymous on 09/04/2008:
If a delivery driver is hearing impaired to the degree that they can't use a phone, can they legally operate a motor vehicle?

Now I think I'm beginning to understand why drive through ATM'S have braille buttons on them...
Principissa on 09/04/2008:
Contrary, I don't think they can in Kentucky. I'm not sure on that though. How could you operate a vehicle hearing impaired? You wouldn't hear any horns or emergency sirens, I would think it pretty dangerous to have someone like that on the road.
Anonymous on 09/04/2008:
The hearing impaired are allowed to drive. Regarding hearing emergency vehicles, I believe the hearing impaired are very aware of their visual surroundings and pay special attention for emergency vehicle lights. If they have a service animal, this animal may also alert the hearing impaired driver to the siren on an emergency vehicle.
Anonymous on 09/04/2008:
Princi - So long as a hearing impaired driver exercises 'special care' in checking mirrors (is extra watchful), I don't know of any states forbidding driving by hearing impaired driver (but I've not looked beyond the states where I've lived). I've lived in several states and have never seen (or heard of) a hearing test for drivers. If there are no restrictions, and the chain refused to hire a hearing impared delivery driver able to do the job, he would have one heck of an EEOC complaint.
Anonymous on 09/04/2008:
I think we've all had complaints with deliveries from all sorts of vendors. I'd let it go.
calmdown445 on 08/30/2009:
Sorry. I just can't take someone who expects perfect service from Papa John's and the people who work there seriously. Everyone makes mistakes and it was your order that got messed up. Too bad. Hunting down that manager wasn't right of you. If it ever happens again, go down there, calmly explain to them what happened and they'll make it right. What you did was make this into a drama-fest. It's just pizza. And I'm sure the family with a capital F would have been fine if you left the house for a few minutes to straighten this out properly.
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Delivery Guy Woke Me Up At 1:30am / Credit Disappeared
Posted by on
TULSA, OKLAHOMA -- I make my 1 pizza order online at 8:30pm. Two hours later, at 10:30, no pizza. I call the store, and get on the phone with the manager, the manager says, "Oh, you know what? We actually don't deliver to your area after dark...", this would have been fine, except I have ordered after dark from Papa Johns about twice a week for months. She was trying to BS me. When I told her how often I order after dark, she switched, and said, "Oh well actually the real problem is we are just slam packed tonight, and have only one deliver driver, and there are still 11 orders ahead of you." I can understand being jam packed, but I was just thinking, "So what, you weren't going to call or anything? My pizza just never would have arrived?" But I didn't say that, I just said that I understood and what were my options. She said, "Well, we can wait and just see when your pizza arrives, or I can credit your account for the full amount for another time." I told her I would take the credit, and thanks. I go to sleep around midnight.

TO MY ASTONISHMENT, at 1:30 in the morning, someone is knocking on my door, and calling my cell phone. Its the delivery guy. He is holding my cold, hard, 5 hour old pizza. After waking up and getting dressed, I answered the door and told him that although I appreciated him showing up, I had already opted to take credit for another time, and was sleeping. He said that I might as well take the pizza, that I will still have my credit. I took the pizza from him, threw it on my counter, and went back to sleep. He is lucky I was a cool gal who didn't freak out at him for waking me up in the middle of the night, like I know so many people who would.

Two nights later, I want my pizza. I call to make the order, and told them that I want to use my credit on my account. The girl on the phone just says, "You don't have any credit, what do you want to order?" I explained what had happened, and she said again, "If someone gave you credit, I would see it here, and its not here, so what do you want to order?" I asked if there was a manager I could talk to, like the one that I talked to the other night, she said that the only other employee there was her shift supervisor, and that he would say the same thing. I asked when I could call back to talk to the original manager I spoke to, and she just said, "I don't know, maybe tomorrow or the next day."

I thanked her and hung up. I am needless to say, upset, and disappointed. Its just a pizza, and I'll live (I guess lol) but I just wish that they kept better communication. I wrote a letter to their customer complaints site, does anyone know if this does any good? Thanks.
     
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Anonymous on 06/11/2008:
You are one calm gal!
DigitalCommando on 06/11/2008:
Don't allow the heated yeast disk to destroy your life. And next time you order one, tell them that you want the crust to be as soft as Liberace at the Playboy mansion.
DebtorBasher on 06/11/2008:
DC!!!!!!!!!!!!!!!!!!!!!!!!
longbeachja on 06/12/2008:
I applaud your calm demeanour...it's nice to hear a story from someone who realizes that something so simple as a botched pizza delivery ordeal is much to unimportant to declare world war three over.
Anonymous on 06/12/2008:
How did you pay for the original pizza?
Anonymous on 06/12/2008:
It appears the 9-year olds running the pizza joint were trying to 'teach you a lesson' because it was inconvenient for them to deliver to you. They likely sat on your order until the last of the night. What they delivered at 1:30am was probably made at 9pm. Your calm demeanor defused their "We'll just show her" attitude. Find another place, run by adults, to order your pizza.
samtheman on 06/12/2008:
longbeach this a little more of an issue than "a botched pizza delivery". If someone showed at my door with a cold pizza that I'd ordered 5 hrs earlier, I'd have asked if he or she were insane, especially at 1:30 am. Talk about bad management! I'd make sure Papa John's corporate knew about this either by phone or in writing and I'd also ensure that manager's name was highlighted. I'm astounded by people that post comments in favor of excusing management, in any capacity, for failing in their jobs. I've done my stint in retail and the old adage of "the customer is always right" is hogwash as further demonstrated by the empty complaints that some post here. But there are also glaring mismanagement issues that should not simply be left for the dust to settle.
Principissa on 06/12/2008:
If I got a knock at the door at 130 in the morning they better be dying, in dire need of assistance, or on fire and I am the only one who can put them out. Credit or no credit the way the handled this situation was totally inappropriate. There is no reason for a delivery person to show up at your door 5 HOURS after the fact with a cold pizza and expect you to take it. I commend you for your demeanor. I really do. I seriously hope that corporate gets back to you on this one and that manager has a stern talk with their employees.
bargod on 06/12/2008:
Mmmm...cold pizza for breakfast.Is there a more nutritious meal?
DebtorBasher on 06/12/2008:
They seem to do this to those who pay with credit card...they don't care, they have you CC number and you'll get charged no matter what kind of service they give you. Pay cash at the time of delivery...if they don't deliver, they don't get paid...no need for credits etc.
DebtorBasher on 06/12/2008:
Cold Pizza is very good in the mornings....Yum!
Principissa on 06/12/2008:
bargod, according to hubby, there is no better breakfast than pizza that's been sitting out on the counter all night.
longbeachja on 06/12/2008:
Samtheman no one is excusing managemment, I am simply stating that the poster took this horrible experience is stride...what do you suggest that she does?
bargod on 06/12/2008:
Your preaching to the choir,lol.
Anonymous on 06/12/2008:
Basher -- They're not that nefarious although you make an excellent point about paying cash.

I can tell you what happened. The driver was schlepping multiple orders per run all night and this particular order got misplaced in the back seat under some bags or something...then as things slowed down and the driver was straightening up and discovered this order and either didn't realize how old it was or didn't care. Trust me I know what I'm talking about when I was in college I used to deliver pizzas.
samtheman on 06/12/2008:
Longbeach...didn't mean to point the finger at you specifically with the excusing management bit. Some posts I've read hint at accepting poor service with a, "that's just the way it is" attitude and I totally disagree. You're right, she handled the situation gallantly and didn't reem the deliverer inappropriately. My point is that management should take the hit for having a pizza delivered at 1:30 am.
jenjenn on 06/12/2008:
I'm speechless!!!
T-Double on 06/12/2008:
Maybe the delivery guy put special sauce on your pizza?
dontwayste on 06/12/2008:
Oh gross T-Double! Yes I guess I need to start paying in cash. I think a lot of my relief came from venting on this site! I just needed people to yell my story too. I called the place again this morning to talk to a manager, and the guy told me she wouldn't be back until Sunday....I am beginning to think that I will have to just let it go. as usual!
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Great Job!
Posted by on
OHIO -- Papa John's Pizza - 23 Cent Pizza PromotionFor those who were not aware of the story...A Franchise owner of a Papa John's Pizza in Washington had 20 T-shirts printed up with "Crybaby 23" and the Papa John's Logo on it. The shirt was a stab at Cleveland Cavalier player, Lebron James.

Out of the 20 T-shirts Printed, 8 were given out at the game and ONE was shown on camera. After 200 complaints were made from CAV Fans, our local Papa John's contacted Corp. to find out what to do with the complaints. They were threatening to boycott, etc.

After Corp. investigated the issue, found the owner that gave out those T-shirts did so on his own and it was not approved by their corp. offices.

To apologize to the CAVS fans the corp. office of Papa Johns approved the sale of One large, one topping pizza for pick up only at all the 40 local Papa John's Pizza places for only 23 cents. (23 being Lebron's jersey number). They were to sell these pizzas (one per customer) from 11am until 10pm on April 8. Other locations in Columbus, Cincinnati and surrounding areas join in...making a total of about 80 locations.

Anyway...I just wanted to give a "KUDOS" to all those workers that worked so hard to keep everything running smoothly. Yes, there was a long wait, but everything was in order and out of all the 80 locations and hundreds of customers waiting in line at each, there were only two arrest for disorderly conduct.

When I got in to place my order, I was very impressed on the way the young ladies and gentlemen were working as a team to get everyone taken care of. I felt for the girl who was hand tossing that pizza dough all day...I'm sure she's feeling it now...but KUDOS to all those young workers. Papa Johns is also donating $20,000.00 to the CAVS charities AND they paid their workers time and a half for their job yesterday as a encouragement for them NOT to call off work. They had workers working throughout the previous night making dough, chopping veggies...they did NOT make up the pizzas ahead of time, which would have saved a lot of time...but they said all pizzas will be made at the time the order, to ensure freshness.
The location I went to, had sold over 700 pizzas. The rep. from the Corp. office said they were prepared to supply 750,000 pizzas for this promotion. They had truck deliveries throughout the previous night getting all the supplies out and they had people just putting hundreds of pizza boxes together since Monday.

GREAT JOB!

Oh..and what did the Corp. Office do to the guy in Washington that caused all of this? They said, "We had a talk with him and advised him not to do that again"...LOL...something tells me this was all a publicity stunt from the beginning, great advertising and the charity donations will be a write off...

PS...
Basher agrees that LeBron James IS a big cry baby. But so were the fans who complained about the T-shirt. I don't see any difference between what the guy in Washington did with the T-Shirts, when our business' hang "Pittsburg Sucks" signs in their windows downtown!
     
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Anonymous on 05/09/2008:
I agree DB. Some people will be 'offended' by anything. Clearly, the franchise owner should have cleared his gag with PJ corporate. Like you, I 'kind of' smell an inside job. But, alls well that ends well. Big kudos to PJ's for paying their staff time and a half for regular hours. With the wholesale cost of flour and veggies, paying extra would be 'unreasonable' to many in corporate-land. Well done PJ's!
cherpep on 05/09/2008:
I am very impressed by how well it was handled, even if it was a publicity stunt from the beginning. KUDOS to the workers and the Papa John organization. Sounds like it was a winner for all sides.
Anonymous on 05/09/2008:
Yeah basher but how was the pizza?
DebtorBasher on 05/09/2008:
I just really felt for those workers...seeing that one girl hand tossing all that dough, and I was customer #435...they could have made a lot of short cuts, but they didn't...I wonder how many called off today with sore arms...LOL. One of the girls (maybe was the manager?) Kept coming outside talking with all of us, updating us on how long the wait will be...on the 10pm news, after all the people were gone, they interviewed her and she was just as cheerful as she was at noon...I thought that showed good spirit...for those that were left in line after their 10 deadline, they were giving out vouchers to those that were still in line...after it was reported that once they ran out, there would be no rain checks. They really went above and beyond.
DebtorBasher on 05/09/2008:
Stewie...who was hungry for pizza after all of that? I got me a Big Mac!
DebtorBasher on 05/09/2008:
Actually, the pizza was very good...but because I didn't know if they used Hormel pepperoni or not...I stayed away for ordering meat on mine.
cherpep on 05/09/2008:
Basher, next time you order pizza, where will it be from?
DebtorBasher on 05/09/2008:
Pizza hut!
cherpep on 05/09/2008:
Why are you so devoted to Hormel?
DebtorBasher on 05/09/2008:
...LOL...just kiddin!
Anonymous on 05/09/2008:
New York Pizza & Pasta!!!
DebtorBasher on 05/09/2008:
When the girl kept coming out talking with us, I wanted to ask her what brand of pepperoni they used...but then I knew she'd ask why...and I didn't want to spoil anything for anyone in line, if they do use Hormel...of course, If I had gone into detail, it may have shortened the line much quicker by people walking away...LOL.
Anonymous on 05/09/2008:
So what happened to the guy who printed up the T-shirts?
cherpep on 05/09/2008:
I like Papa John's pizza, but I can get the same quality pizza delivered from other joints for a cheaper price. If I'm not getting delivery, and I really want to treat myself, I go to Louie's Pizza in Hazel Park. They are by far the best around here - it's a different class of pizza. As a matter of fact, we had it last night while watching the Wings' game (who won 4-1). Mmmmm. Leftovers in the fridge for lunch. :)
Anonymous on 05/09/2008:
DB,you were overcharged twenty cents for this slop.
Anonymous on 05/09/2008:
Are all Ohioans that "thin skinned?" You all should be more concerned about preventing your lakes from catching on fire, stopping your governor's brother from robbing banks and telling Mr. Springer not to give HOOKERS his personal checks for dates! Crybabies!!!!!!
DebtorBasher on 05/09/2008:
Ken...they didn't do anything to him, except to tell him not to do that again without Corps. approval...which is why I said it looked like a publicity stunt from the beginning.
DebtorBasher on 05/09/2008:
I agree ZZ...It's mostly the Clevelanders...and yes, they are a bunch of crybabies as well...and too over sensitive. There has been quite a few celebrities who have had their careers nose dive because of comments they made about Cleveland...and most of them were FROM Cleveland...I Know Arseno Hall was one...and there was another (I forgot who) that had a huge impact on his career by the Clevelander's when he made a joke about it. Their careers continued, but they had to cancel appearances in Cleveland because they would boycott them. This is one of the reasons Drew Carey sucks up to the Clevelanders, he still has a home here and he likes to come home now and then...so, he is more of a spokesperson for Cleveland because he knows, even as a "so called" comedian, what can happen to his career.
I always said Clevelanders were a bunch of whiny babies.
Anonymous on 05/09/2008:
Ohioans have skin like a rhino compared to Iowans. They are the most insecure people on earth. When I lived there, they were constantly asking "How do you like Iowa?". I used to have fun telling them, "If the Almighty ever gives the world an enema, Iowa is where He will stick the nozzle". Their little corn-fed faces would nearly implode. The news only told Iowa-related stories and whenever a big event happened (like 9/11), the hairspray crowd would hunt for the "Iowa connection" to the story. Tell an Iowan how much you love the state, and that you are planning to move there...somewhere near Cleveland. Stand back!
Anonymous on 05/09/2008:
I hear you, DB. We here in Denver have six words for Cleveland: The Drive, the fumble and the BLOWOUT!

".....the hairspray crowd would hunt for the "Iowa connection...." *LOL*
DebtorBasher on 05/09/2008:
LOL On the nozzle!
Anonymous on 05/09/2008:
Thanks for the 'trust' vote cherpep. SlimJim also added me. Thanks guys!
cherpep on 05/09/2008:
Ghost, I admire how you stick up for the posters.
Anonymous on 05/09/2008:
My big argument with my Ohioan friends is why they still call themselves the "midwest"?

Indeed cherpep. DocJ is a true friend of the consumer.
DebtorBasher on 05/09/2008:
You have friends in Ohio? You have friends?
cherpep on 05/09/2008:
ROFL, DB! Great comeback!
DebtorBasher on 05/09/2008:
I guess we really DO learn somethin' new everyday, Cherpi!
DebtorBasher on 05/09/2008:
I guess we really DO learn somethin' new everyday, Cherpi!
Anonymous on 05/09/2008:
Funny enough I'm going to be in Ohio (Dayton) next week. I can't wait to get some of those Quaker Steak and Lube wings (cooked of course) into my belly
DebtorBasher on 05/09/2008:
You say that EVERY week! I need to know for sure when you're taking this trip...I'm getting tired of nailing all my windows and doors closed!
Anonymous on 05/09/2008:
Good re-cap, you did better than most of the news outlets.
DebtorBasher on 05/09/2008:
Thanks...I should have told them I was a reporter for a consumer site...and maybe I could have gotten to the front of the line quicker!
Anonymous on 05/09/2008:
Okay I just got to brag because I just got the news and my co-workers get too jealous for me to tell them... I'm getting sent to Ft. Walton Beach the last week of this month and I get to come home to a long weekend. Isn't that the most to say the least! It is true that good things happen to good people. Don't you wish you were me? I know I certainly do!!!!!!!!!!!!!!!!
cherpep on 05/09/2008:
Did anybody else just think of Pirate? Where's he at anyway?
DebtorBasher on 05/09/2008:
LOL...Cherpi, I had our Pirate on my mind when I posted that...
Anonymous on 05/09/2008:
Pirate's always on my mind. Every morning I put on the head phones...listen to that wind beneath my wings song and think of Pirate.
Anonymous on 05/09/2008:
DB, maybe you could get a $10 a month credit off all your pizza purchases?
Anonymous on 05/09/2008:
I heard you singing along with your headphones on:

Maybe I didn’t treat you
Quite as good as I should have
Maybe I didn’t love you
Quite as often as I could have
Little things I should have said and done
I just never took the time

Now you're always on my mind
Now you're always on my mind

Tell me, tell me that your sweet love hasn’t died
Give me, give me one more chance
To keep you satisfied, satisfied

Maybe I didn’t hold you
All those lonely, lonely times
And I guess I never told you
I was so happy that you were mine
If I make you feel second best
Pirate, I’m sorry I was blind

Now you're always on my mind
Now you're always on my mind

Tell me, tell me that your sweet love hasn’t died
Give me, give me one more chance
To keep you satisfied, satisfied

Little things I should have said and done
I just never took the time

Now you're always on my mind
Now you're always on my mind
Now you're always on my mind

DebtorBasher on 05/09/2008:
Lady! I thought I told you to cancel your account!
bargod on 05/09/2008:
Why is this lady singing to everyone?
Anonymous on 05/09/2008:
Sometimes it's hard to get up in the morning knowing that it'll be another pirate'less day.
DebtorBasher on 05/09/2008:
Lady is a nut case....that's all she knows how to do...she really gets on my nerves by butting in all the time.
tander on 05/09/2008:
I wished I had lived in Ohio!
DebtorBasher on 05/09/2008:
You can come and live in Ohio...but you HAVE to bring that baby with you...NO, not Stew...your other baby!
chris513 on 05/09/2008:
I just wish I could be back home in Ohio for this...I'll have to call my dad tomorrow and see if he took advantage.
GenuineNerd on 05/10/2008:
I was tempted last Thursday as well, but being a busy person, my time is worth a lot more than 23 cents. Seeing a long line at the Berea store, I waited for a half an hour or so, but left since I had to be somewhere at a certain time. By the time I got home, Papa John's was closed; the next day I went to Giant Eagle and bought the ingredients for a homemade pizza (Pillsbury pizza dough, tomato sauce, pepperoni, diced ham, and mozzarella cheese) and made it myself at home. Delicious.
DebtorBasher on 05/10/2008:
Homemade is always the BEST! I had no plans, so that's why I went...it's interesting to "People watch" and talk with the others in line. I heard the Berea location was really backed up with people.

Update: It was reported that a woman walking home with her 23 cent pizza was actually robbed of her pizza. Some kid who had a voucher for a pizza (to be picked up the next day) decided he didn't want to wait, and grabbed the pizza from the woman and took off...she filed a police report. Geesh..the least he could have done was given her his voucher! Now, I ask...if a person isn't robbed of a pizza any other day, when paying the full $12.99 ... WHAT was so special about the SAME pizza that was sold for 23 cents? I wonder if the police staked out that location the next day, waiting for the criminal to return to cash his voucher!
Nohandle on 05/10/2008:
DB, you have far more patience than I to stand in line that long for a "special" that we seldom hear of. I don't think this was a publicity stunt on behalf of Papa John's, they lost too much money that day. Here's a company that tried to make amends to those who felt insulted. Wonder how many insulted fans were in line vs those who looked forward to a pizza at 23 cents? We'll never know. Nice compliment for Papa John's. BTY, are you still soaking your feet? LOL
DebtorBasher on 05/10/2008:
LOL...there were some that were insulted who said they would not be taking advantage of the deal..other's said the deal made up for it...I would think that if anyone was to be insulted, it would have been LeBron James...he's the one it was directed at...it didn't say "CAV FANS ARE CRYBABIES"...but it looks like they are...Normally, I wouldn't wait in line that long for anything but a plane ticket somewhere...but like I said, I wasn't doing anything didn't have to be anywhere, so what the heck, I met some interesting people.
Nohandle on 05/10/2008:
Any chance we can be insulted at the local BK and get 10 cents hamburgers? Gosh, the possibilities are endless. Let me get out my notepad and start taking names.
Anonymous on 07/10/2008:
yes, Kudos for handling the situation so well and the best pizza is Pizza Hut pan pizza or papa johns!!!!I don't know, no handle, what names do u think you would jot down?
Anonymous on 07/10/2008:
yes, lois must die, people think they only brag if they are sent to fort bragg but fort bragg is nothing to bragg about. yet, Fort Walton Beach sure is!!whoa!! and the proximity to panama city beach as well!! one big party!!lucky!!!
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StarStarStarEmpty StarEmpty Star
Ripped Off and Poorly Served
Posted by on
Rating: 3/51 - Consumer improved rating by 2 stars
GULFPORT, MISSISSIPPI -- So my wife calls this local Papa Johns and asks about specials, our grandkids are out with me and we were set to pickup on way home...we got there 15-20 min. Like they said, then after they immediately collect my 38$ for what later I learned was 23$ order, sat there for 30-+ min. Waiting for what I later found to be the boxes is been staring at for 30 min. Wondering when mine would be done. With hungry boys sometimes you'll forgive some things but, when got home realized the overcharge, and still sore from the service my wife called them and here's the great part,
They say they can't do anything really but take the pizzas back? Huh? I'm supposed to return the pizza and get a 10$ credit on my next order? So now I'm just mad... I call the 800# and this clown tells me the special she ordered was an online only deal... And I said they quoted her 23$ on the phone and charged me 38$ he says that's because I picked it up,
I said really? Let's see if I pick up another one... Like ever.
It's really sad even the pizzas were lame excuses of what I'd come to know as Papa Johns.
My boycott list grows... My new motto is think local business, that kinda junk would never happen in a small owner place, how rude these franchises treat customers no better than the products they serve, just assembly line ripoff TV ads.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Drunk Driver
Posted by on
Rating: 1/51
COLUMBUS, OHIO -- I made the mistake of ordering from Papa Johns in the past, and have avoided making that mistake again.

My complaint rather rests in that one of their driver's ran me off of the road this evening (negligently, rather than malevolently). Had there been no Berm for me to swerve into, I very well may be dead, as he turned directly into my driver side door. He had been swerving between lanes before he decided to attempt plowing into me.

I have never had such a harrowing experience on the road. I made the mistake of calling the store rather than the police. Like my first mistake of once ordering their horrible pizza, this is not a mistake I will repeat.
     
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clutzycook on 04/15/2014:
Did you call the police and report the driver?
clutzycook on 04/15/2014:
Sorry, just read the last line of your review. I would have called them both. And then I would have contacted the media.
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