Misleading Sales Practices; Faulty Equipment on Vehicle; Unprofessional
APACHE JUNCTION, ARIZONA -- My husband and I recently went to PAYLESS CAR SALES in Apache Junction. We were greeted by a salesman who quickly took us out for a test drive in a vehicle we looked at. My husband and I along with 2 of our children, loaded up in this vehicle for a test drive. Within a block of leaving the lot, we noticed that the speedometer was not working properly as it stayed at 30 MPH regardless of the vehicle moving or not.
The salesman said to just add 30 MPH to the number climbing at the time. There were other damaged equipment items installed on this vehicle. When inquiring about repair of those items prior to sale, we were told that the car is for sale 'as is'. We were reminded repeatedly that they were already taking a loss on the vehicle selling it to us, so the car was being sold 'as is'. I am floored that a company could attempt to sell a car to a family that knowlingly has faulty equipment in it. We looked at other vehicles on their lot with a salesman.
We expressed an interest in 2 other vehicles but were told inside that the numbers wouldn't fly with the lender. The vehicles were within $750-$1,000 of the other vehicle we were looking at and similar in age and mileage. This didn't make sense. We had completed a credit application earlier and went inside to discuss approval and vehicle options. We were told that we could select the original SUV (with faulty speedometer and other equipment) or a minivan they pointed out to us. We stated we weren't interested in anything other that SUV's at that time. They agreed at the beginning to 'work on the price' of any vehicle we were interested in.
Upon further discussion after our test drive, we were told the list price was the best they could do since they were already taking a loss on the vehicle. In addition, we were told we HAD TO purchase the extended warranty. I explained that I actually am not opposed to car warranties, but that my understanding was that a dealership and/or lender COULD NOT demand an extended warranty, that these were optional to the buyer.
Over further discussion, the salesman STILL INSISTED that we had to accept their choice of extended warranty or the lender would not allow us to complete the loan. After excusing himself for a while, he returned with the same answer except now he offered a shorter term for more money. We left the dealership and went home to some more homework. We called several different people at the lender's office and explained what happened and the dealership we were dealing with.
They were very interested in any items that might have been misrepresented with their name attached by the dealership. The lender confirmed our thoughts that EXTENDED WARRANTY COVERAGE IS OPTIONAL, NOT MANDATORY. We also gave them VIN #s, year, mileage, make and model numbers of other vehicles this dealership had, and they stated we would have qualified for these as well. So another lie by this dealership. Oh, and the price that was already too low to consider working on even though it had faulty equipment.....they lowered it through at least 2 different car search websites only 2 days after we left!
Think twice, three times, or even 10 times before going here. They are trying to take advantage of people. We have called several times and explained our issues in detail and were double-talked and dismissed like school children. And 5 days later, still no word from the manager/owner that we also left messages for. I would be VERY CONCERNED for the nearby elderly, people with recent credit issues due to rising ARM mortgage payments, slow pays, late pays, new job, new to area, etc. Even with doing some homework and giving them several opportunities to correct themselves, they did not. They looked us right in the eye and lied.