Don't rent from Payless
ORLANDO, FLORIDA -- Don't ever rent from Payless car rental. Horrible experience. Lousy car, obnoxious salesman, bad service, never-working automatic phone answering.
The salesman kept pushing for an upgrade (not enough ... read full review1 Replies - Latest reply on 04/29/2010
SAN JOSE, FLORIDA -- Be careful with this company, and actually I would advise to not rent from them (Payless or you Save), espcially if ever in Costa Rica. First, they were an hour late picking me up from the airport, then I had to wait another hour while another couple in front of me had problem after problem with their car. Finally, around midnight, I was able to proceed with renting the car I had already booked on-line. I declined addicional insurance, and while signing the contract, they hid the charges in abbreviations, and told me I was initialling to decline insurance (when in reality, I was initialling to accept it!). Also, they never explained the charges, after I repeatedly declined the insurance and asked in the agency. Then when I contacted the company after the rental, they told me it did not matter what I said, because the contract was signed! Literally, the most underhanded and shady business practices possible. Again, DONT RENT FROM THEM!!Add reply
Worst Car Rental Experience, EVER!!!
LAS VEGAS, NEVADA -- We rent cars about 10-12 times a year. This was our first and last rental with Payless.
Booked via Internet and the quoted price including fees and taxes was $67.54 due at pickup.
After several [snip] ... read full review
ORLANDO, FLORIDA -- Join me in expressing my dissatisfaction with a poor car rental company.
3 Replies - Latest reply on 03/12/2013Add reply
Feel free to make this go viral and repost.
Payless car rental in Orlando, Florida at MCO
On 2-5-13, I rented from them. They pushed the CDW. Said it would cover all damage, deductible and extra fees that might be incurred from an accident, scrape, any damage.
Well, some backed into me, and we got info and Allstate said the CDW would cover it.
Now a month later, Allstate paid it but not deductible, and then Payless added $171 in lost rental and $200 admin fees. Then charged it to debit card with out notice just this month.
WILL NOT USE AGAIN. THEY PUSH THE CDW – Collision Damage Waiver and say that it will cover deductible and be primary and not get charged for rental while being repaired. well they lied. I paid for the coverage and still got charged the deductible, the rental, and a $200 admin fee. So they are not trustworthy.
MONTREAL -- BE CAREFUL ABOUT WHAT INSURANCE YOU BUY!!!
2 Replies - Latest reply on 10/01/2008Add reply
I wish I'd read another my3cents complaint before I left, as it seems like this has been a problem in the past at the YUL Payless. They led me to believe I was declining insurance coverage. If you decline, they make you pay $8.95 for liability daily. I was led to believe that this was basic coverage, and I initialed and signed all the places that the rep highlighted and explained "initial here to say that you are waiving full coverage". Jet-lagged, I didn't read the fine print well enough, and thought that the "accepted basic coverage" referred to the $8.95/day. When I returned two weeks later, my bill was $500 more than it was supposed to be! It turns out that the "basic coverage" (which they led me to believe was the $8.95 waiver) was actually comprehensive and cost $25/day!
Like the other my3cents poster experienced, they also told me that the advertised unlimited mileage was only unlimited in Quebec.
READ THE FINE PRINT. THEIR ADVERTISING IS MISLEADING.
DAYTONA, FLORIDA -- I'm in the market right now for a rental and was reading all these horrible reviews about Payless. I had a great experience with them so I felt obligated to post one of my own. I rented a compact car with them that was dirty. They told me to bring it back. In exchange, they gave me an upgrade and promised it was complimentary. At checkout, the charge remained but the manager came out and when I explained the situation and told him who I spoke to, he verified and honored the complimentary upgrade.
1 Replies - Latest reply on 07/12/2012Add reply
Keep in mind when you read these complaints, that hundreds of thousands use these companies but only a few complain because of odd situations here and there. If you get things in writing and document who you spoke to and when, you cover yourself.
I would definitely use them again.
OAKLAND, CALIFORNIA -- I had a online reservation for Oakland Airport. When the shuttle driver arrived, there were 4 couples waiting to get their reserved car. He rudely told us that, and this is a quote, "We have NO cars! It will be at least an hours wait. If you want a car then you need to find one yourself." Of course we were stunned with this information and inquired about potential options. He then accused me of yelling at him and again stated "if we wanted a car we needed to go elsewhere, it's your problem!!!"
1 Replies - Latest reply on 07/18/2011Add reply
DO NOT, I repeat, DO NOT rent from these guys. Even if I didn't like you, I'd still tell you not to rent from them. Bad, bad stuff there. Zero customer service and rude employee. No thank you, even if you are cheaper. I'll pay more for reliable service and some common respect.
LAS VEGAS, NEVADA -- Las Vegas branch, service is slower than molasses. They failed to honor "reservations" not only for me, but also for many others in line at the same time. What does the word "reservation" mean after all. No cars available after waiting in line for an hour. Next day was not given priority in getting a vehicle. Was expected to stand in a now 2 hour line to get a car that I should have had the day before.
2 Replies - Latest reply on 07/12/2011Add reply
I walked out of line and got a car in ~5 min. from Avis next door. I can only hope that this branch does not represent Payless's business elsewhere.
Do They Have Any Repeat Customers?
LAS VEGAS, NEVADA -- I rent cars 15-25 times a year and I should know better than to rent from one of the off brands but to "save" a couple bucks I went with Payless this time because they were in the Las Vegas rental car ... read full review
ORLANDO, WASHINGTON -- We had problems with the car in the first hour we had it. I called the company to report the problem with the car and was treated very bad. The company representative said I had to pay for the AAA, and because I refused(if everything was working property in the car we didn't had do call anyone) she said she didn't want to rent the car for us anymore and took the car from us. She left me, my friend and our 3 children with no car. This was my first and last time using this company, they have terrible employs representing them.1 Replies - Latest reply on 12/28/2011Add reply
I rented a GPS unit with my car for 8-day rental, but the unit didn't work and I returned it halfway through trip, promised the charge would be removed from bill. It wasn't removed, and two straight months was promised it would be removed and it never was. Will never go there again. 1 Replies - Latest reply on 11/12/2011Add reply
LAS VEGAS, NEVADA -- Received a car that was not prepped for rental. Even worse, vehicle would not accelerate above 40 miles per hour as apparently there was an issue with transmission - very dangerous in any town, but in Las Vegas, NV this is particularly dangerous. Despite numerous calls to LV office and even a letter written to President and CFO (Stevens) in FL - he never responded - company REFUSED to refund any portion of the weekly rental. They mistakenly overcharged us and the company was only willing to refund the overcharge. Will NEVER again rent from this company. You may pay extra going to one of the household brands (Hertz, Avis, Enterprise), but those companies would likely address and rectify such issues. 3 Replies - Latest reply on 06/04/2010Add reply
They were very rude, Tried to get me to pay more for a Van(a supposedly better than the one I was renting, The van they did rent to me had to be replaced since the alarm went off every time I opened the door.
1 Replies - Latest reply on 03/15/2010Add reply
Stay away from this place at all costs
SAN DIEGO, CALIFORNIA -- DON'T RENT FROM THIS COMPANY. First car had non working blinkers and burn holes in the seat. Second car, Kia spectra, had no heat, burn hole in the seat, TPMS light on which means the tire pressure monitoring system was malfunctioning. Lo and behold, we got a flat tire on our last day! Guy we talked to about the heat and tire warning light didn't work there anymore when we dropped off the car and had not made any notes regarding our complaints. I guess that's why he isn't there anymore! Overall, resist the cheap price and rent from a bigger name.2 Replies - Latest reply on 12/22/2009Add reply
LAS VEGAS, NEVADA -- I booked an SUV with Payless car rental online, it sounded too good to be true, Ford escape for $15 per day. But when I arrived that evening the agent tried to sell me another SUV rental at $30 per day, when I declined it, he then asked me to pay car insurance, but since my personal car insurance covers rentals I declined it, he did not like that. Then the agent tried to sell me “loss of business insurance”, they said “if I get into an accident I am liable to cover their loss of car rentals business until the car is fixed”. This is when I decided to cancel my reservation and go with Enterprise, Enterprise seem to employ good professionals who were courteous and helpful.
They did not try to sell me an upgrade, in fact my reservation was for a full size car for $10 per day, but they gave me free large SUV upgrade because they ran out of the full size cars.
Horrible Customer Service
NEWARK, NEW JERSEY -- Ms D.S., Vice President, Air Travel Rental Corporation d/b/a Payless Car Rental, 500 Route 1 South, Wyndham Garden Hotel, Newark, NJ 07114, Tel: 973-824-5800, Fax: 973-824-1575
This letter is to report ... read full review1 Replies - Latest reply on 07/28/2008