You know, maybe I'm just stupid. I guess that's the case, because I honestly don't remember seeing anywhere where it said that the Pepsi Stuff promotion ended on December 31, 2008. Oh, I believe it was out there...in tiny little writing so small that an ant with bifocals would have a hard time reading it. But answer me this... if the promo is over, why is there still product EVERYWHERE (like Walmart, for instance) that still contains the caps? Okay, forget that though... my bad. My stupid, my didn't read the fine print.
But what REALLY irks, irritates, and just plain pisses me off is that THEY TOOK THE POINTS I HAD BANKED WITH AMAZON!!!!!!!!!!!! How is this cool? How does this endear Pepsi drinkers to the company, I ask you? See, I've been a loyal Diet Pepsi drinker for a long time. And with this Pepsi Stuff promotion, I was lovin' it even more, because unlike other cola company promotions, you only had to have 5 Pepsi Stuff points to download an MP3 from Amazon. And they had some GREAT music!
Walmart would have other brands on sale and Diet Pepsi would be full price and I would STILL pass right by the sale stuff to get the Diet Pepsi, because of the Pepsi Stuff promotion. I would build up a couple of cups full of bottle caps, then one day when I had a free minute, I would enter all the codes at once and then, once again as I had time, I would peruse the available music and download it to my Moto Q. And then drink more Diet Pepsi. I don't even remember how many points I had built up with Amazon, but it was a lot. A LOT. Most companies, when a promotion ends, give you a grace period to redeem your whatever for available prizes.
Apparently Pepsi, in their infinite wisdom, are not one of those companies. I called the 800 number listed on the cap (1-800-462-9900) and spoke with a representative there, who in a very bored voice said "Yes ma'am, the promotion is over and your points are gone. Can I help you with anything else?". I refrained from telling her just where she could stick a 2-litre. After all, she's just a drone in a call center.
The real people responsible for ripping me off don't answer the phone. If they did, maybe they'd understand where their stupidity lies. Because see, I'm a "fool me once" kind of girl. Fool me once, shame on you. Fool me twice, shame on me. And, to quote a previous president, I don't get fooled again. So Pepsi, you took my points and you lost a good customer. I'll bet I spent several thousand dollars on your product over the last year, between me, my husband, and the business I work for. But the cooler at work stocks Coke and Dr. Pepper just as well as Pepsi and Diet Pepsi, and customers will buy it just as quickly.
And I make the decision as to what gets stocked in the cooler. As a matter of fact, after I finish this "rant", I'm going to go and put up a sale tag on the cooler, all Pepsi products buy one get one free, just to get them out of the store. Then, I have a shopping trip lined up anyway to buy stuff for the store, well, I'll just add an additional item... "Coke products for store drink cooler".
I know my measly few thousand is just a drop in the bucket to Pepsi, but if I'm pissed off I'm sure there are a bunch of other people that are too. And eventually that little drop becomes a bucket full, and then a little creek, and then a river, and then an ocean - an ocean of Pepsi products rotting on store shelves. Lots of other big names have gone the way of the carrier pigeon in my lifetime... MCI, Goodys, Enron, etc. Don't think just because you're Pepsi that you'll always be around.
I swear, if I buy one more bottle of Pepsi Max because the labels are so similar to regular Pepsi, I'm going to scream. Brand identity and consistency are a good thing for businesses, I get that, but come on guys and gals in the art department, let's think the way a consumer thinks. Normally, in today's world, we are in somewhat of a hurry. We are distracted by the kids, the dog, the husband, whatever. We have a PTA meeting to buy treats for and a little league game to take the mother-in-law to so she can see little ** sit on the bench. But first you have to go to the store and get a few things.
You rush up and down the aisles looking through your coupon rolodex, talking on your cell phone, running your cart up on the heel of the old lady who was trying to get out of your way but hesitated a second too long trying to figure out which way would be the safest to dive for cover. Ahh, your final destination, the soda aisle. Throw a couple 2 liters in you cart and it's off to the checkout lane. Beep, Beep, coupon, swipe, unload, beep, beep, swipe, unload, coupon, coupon, total, debit or credit, do you need help out, and you're off. You get home, unload the bags into the kitchen, put away the frozen items and pop open an ice cold Pepsi because you deserve it.
You toss down three or four long swallows of your favorite softdrink when suddenly you realize that it doesn't taste quite right. What? What in the bloody hell is this? You look at the bottle you just opened and there, in little print, close to the word PEPSI, is the word MAX...and then the words 0 calories stare back at you like the frozen lips of a circus clown.
OK, so I go on a bit, but there really is nothing worse (except for maybe putting on a wet bathing suit) than buying the wrong item and nothing more frustrating than having to schlep back to the store to exchange it, except when you can't exchange it because you have opened it already. I'm sure my little letter won't make a difference in your decision making but if it ever comes up at a board meeting, please vote for changing the labels so they are unmistakenly different. Thanks for your time, and have a great day.
ATWATER, CALIFORNIA -- I have been a loyal Pepsi drinker for nearly 50 years now. Since I never acquired a taste for coffee, Pepsi is my morning coffee. In fact, it's my coffee all day long, as there is always a Pepsi by my side. It's no big deal to come across a defective can with flat Pepsi inside now and then, but lately, there has been so many that it prompted me to write in about it. To my surprise, I've noticed and read several other folks saying basically the same thing. We know our Pepsi, right folks? Us die-hard Pepsi fans can take the blind test against the competitor and choose our Pepsi every time. Well, until lately anyway. I sure wouldn't choose these recent ones as Pepsi at all.
So, what's going on at the Pepsi Company y'all? I'm sure we all would appreciate hearing your explanation about this, and why they even made it to the store shelves. It wasn't found just in my neighborhood, we found the same problem in the next county while visiting relatives. From these other complaints, seems it's all across the U.S. How did all that bad Pepsi get missed? Then, it would be really nice if you showed how much you value and appreciate your loyal customers, by compensating them for spending their hard earned money on so many bad cans of soda, a product they've trusted and enjoyed for so many years.
We all are feeling the squeeze from our economy these days, and it doesn't help to be pouring money down the drain, literally! Then to quickly find something to get that awful taste out of our mouth. It's SO yucky! Come on Pepsi corporate people, show the world what a great company you are. Led by example and show how a major company can, and will, do right by those who made them successful in the first place. Make us Pepsi People Proud.
GREENEVILLE, TENNESSEE -- I'm somewhat upset that it took me approx. 20 minutes to locate a way to contact your company. All I wanted was to let you know I had received an email supposedly from your company stating I had won 1.5 million euros and that I needed to provide some info by going to a Pepsi site. You should seriously consider whether or not you want to make it this difficult for a consumer to contact your company. This experience will cause me to seriously consider whether or not I have the time to find contact info for another company.
OSSINING, NEW YORK -- I am a property manager based in Ossining, NY. My employer recently purchased an asset in the area, a three-story office building which contains a Pepsi-Cola vending Machine on the first floor. This machine has been empty since the purchase of the building. I called the phone number on the front of the machine to resume beverage delivery under the new LandLord's name. I can't begin to explain how unbelievably incompetent this entire organization is!! I mean, come on!! I give them a name, billing address & delivery address and they deliver the product, right? Wrong!!
First, apparently Pepsi routes all of its calls through ONE trunk line, so every time I called I got a different office in a different part of the state. Second, every time I asked to purchase products, I ended up at a different persons' desk. EVERY TIME!! Shouldn't there be a specific extension for this kind of stuff?
Third, when I finally did get a person on the phone they simply took my phone # and assured me a salesperson would call me back within 3 days. He did, and this is where it really sails out of orbit. I was asked for the delivery address where I would receive my Pepsi products. I gave the man the exact street #, street name, town and state, to which he replied, "No, I need the address!" I didn't know how to respond to his comment. Obviously, with a genius like this at the helm, no order was placed.
Finally, I decided I would cut out the middleman, download a customer application online & deliver it myself. I filled out some basic info online, to which they replied, via e-mail, that they would be contacting me in 3-5 business days. It's been almost 2 months and no word. My machines are still empty and my tenants are upset.
I can't imagine what is so difficult about this process. I want to pay $ for service, they provide the service I want, it should be pretty easy. Of course, nothing is as easy as it seems. In today's beverage market there isn't much choice when it comes to vending machines. Just be aware and don't take ** from them!!!
Since I can no longer find Pepsi One, I have been trying to find a 'replacement' with No luck. I have been suffering from headaches since. I now read online that aspartame in the other colas I have been trying may be the cause. Pepsi Max tastes terrible!! Not sure what I am going to do. I did read that diet Coke, with the yellow swirl, uses splenda. I will give it a try.
Pepsi One did not have a large stock at Walmart, not sure why because often they would be out when I shopped. If Pepsi thinks that Pepsi Max is going to be a big seller I really doubt it, it tastes bad. I am insulted that Pepsi thought they could make the cans look similar and I guess we were not suppose to notice. I am not that stupid guys!
NEW YORK, NEW YORK -- I have been to 4 grocery stores, all the major drug/variety stores, and many delis, and no one except D'Agostino's is selling Pepsi One. Why is Pepsi not promoting it as the only non-carcinogen soda? Aspartame, which is in all diet sodas except Pepsi One, causes liver shutdown and cancer. FYI, Aspartame is "Equal". Don't use it! Pepsi One is sweetened with Splenda, famous from Dr. Atkins years ago and now also distributed under the Kirkland brand at Costco. But why can't the soda makers, esp. Pepsi move totally to Splenda instead of aspartame? It's an outrage. If any soda is "good for you", it's Pepsi One.
Please I need it or I will be drinking hot tea all day which is very inconvenient. I cannot drink juice (too much sugar), cannot drink other sodas (aspartame and I am already a cancer survivor and need my liver), and I cannot sit near a kettle or coffee machine all day, esp. in Summer and water is boring and expensive and ecologically irresponsible if bought by plastic bottle. HELP. We need our Pepsi One. PLEASE, PEPSI, PUT IT BACK ON THE MARKET!
FAYETTEVILLE, TENNESSEE -- I really thought that I was just getting the unlucky batch of Pepsi lately. I have preferred Pepsi over Coke my entire life and have been the Pepsi generation. In the last year on the occasions that I have purchased Pepsi or Mountain Dew, whether it was a vending machine purchase, grocery store purchase or convenience store purchase, I have noticed a distinct taste difference. There is a flatness as well as an acrid after taste. It has become so common that I have gradually begun purchasing Coke products.
Recently there were no Coke products available so I went with Pepsi. Again, failure. It was so vastly disappointing that I now cringe when I see Pepsi. I hate that. But in googling why there might be a taste difference I saw that there were MANY that have observed this. And I've noticed that there seems to be no common thread such as expiration dates or damaged containers... What gives? Even Pepsi in restaurants is horrible and I know they are required to have their machines calibrated by the manufacturer and service installers.
Why would you stop providing Pepsi One to your loyal customers in Texas? Now what? Pepsi Max sucks!!!!! I guess I have to try Coke products again. The coke people did this to me when they stopped selling New Coke years ago and then I started drinking Pepsi and loved it. Then to lose weight I tried Pepsi One and been drinking them ever since. This really sucks to have my favorite drink taken away without any kind of good reason!! Put it back on the shelves of our stores! It sells, cause the stores I'd buy from always ran out!!!
WILMINGTON, NORTH CAROLINA -- My name is Katie **. I am a local business person in Jacksonville NC. I am also this years event coordinator for our local motorcycle club (Southern Cruisers, Port City Chapter 162) 6th annual fund raising event called "Run to the Sun" which benefits St Jude Childrens Research Hospital.
I contacted the Wilmington Pepsi Company and requested a donation. I was told to fax the information and I would get a response in 3 business days. Being a local business owner I know that I receive quite a few requests for donations for local events, and that I cannot possibly donate to every person who makes a request. When asked I always just say, "I am sorry I can't help you this year. Please try again next year."
After 2 weeks with no response from Wilmington Pepsi, I called to make sure that my request was received. The person who answered the phone SHOCKED me, by how rude they were. I was told, "Of course we received your request, If you did not hear from us it is because you're not getting anything!"
For the past 25 years my company has served Pepsi products. I chose Pepsi because I have always received excellent customer service. Never has anyone at Pepsi been rude to me. I would have completely understood if the person had just said, "I am sorry we are unable to help your event this year." There was no need for them to treat me rudely. I just thought you might want to know this. Thank you for your time.