WINNETKA, CALIFORNIA -- Having had Phone Power for a few months it has gotten to the point where I have to tell my callers "I will call you back on my cell phone" as the calls get dropped. This is when I can actually get a call to go through. Many times I get a dial tone, dial the phone but nothing happens. When I log onto the Phone Power sight it will say something to the effect of "100 callers ahead of you" when it gets to number 1 it says something to the effect of "can't connect you to customer service". This has happened repeatedly. When I have complained they say "most of my calls have completed". I was in the hospital and needed to call home, couldn't get through due to yet another outage. I need a system that will run properly. I've ordered with another company. Add reply
MIAMI, FLORIDA -- When a company acquires another company, you might think that good things are about to happen, innovation, new features, great customer service, etc.
Well did not happen when PhonePower acquired Broadvoice which I had for 7 years and not intention of going anywhere. However in the past several months Phonepower is making me so angry!! The service now constantly fails, when I call to fix it they always take your number for the Tier 2 to call you back, as if you are always going to be next to the phone when they call. I happened to be out twice when they called and they could not do anything. Every other week the service disrupts, now after messing with my account for 1:32 minutes, they had to call me back. No call for 3 days, not even to say we did not forgot about you. As I called them back, guess what? I’ll have to take your number so tier 2 can call you back.
Pathetic phonepower! Pathetic!
As to recommendation, I’d suggest you to go with those that have been established for a while at least until PhonePower get their things straight (or shut down)
So far happy customer
CHATSWORTH, CALIFORNIA -- Well recently I signed up for Phone Power due to Vonage not having selective call block. I'm loving phone power's service much better than Vonage. I like being able to block specific numbers as well as ... read full review2 Replies - Latest reply on 12/03/2010
Deceptive Business Practice
I signed up with Phone Power a few months ago because of their great prices on VOIP service. I use Power Phone for my home phone service and I occasionally send and receive faxes. A little over a month ... read full review
SPRINGFIELD, MASSACHUSETTS -- After my 2 years contract expired phone power renewed my service even though they did not have my phone number anymore. They never sent me any notice of my contract ending and that they would renew on a month to month basis at $25.00/ month instead of the $8.99 I was paying per month. Got nowhere with customer service.
ps: if you have a fax machine on their service it will never work right. They tried to get it working for months
COLORADO SPRINGS, COLORADO -- I renewed my plan from a 1-yr contract to month-to-month. I cancelled the month-to-month service and was charged $99 for canceling my now 1-year contract.
Deceptive, unethical and lets screw the consumer for what we can....never again cause I will never have a landline.
I walked into the living room away from my office and the calls would drop or voice would drop on one end. All-in-all it's better to use your cell and landline companies can go the way of the dinosaur...the sooner the better.
My parents of all people got me switched to Phone Power. They were paying less than I was with Vonage and hadn't had a rate hike like I had. Service is just as reliable as I had before, I'm just paying less. Works for me! Add reply
It's worked well for me. I liked that I didn't have to buy the adapter and they will always replace it if it ever malfunctions. Do make sure not to cancel your old number before you have it working with Phone Power if you aren't getting a new one. I almost did that and that wouldn't have been good.
I did my shopping around before I went with Phone Power and in my opinion, it's hard to beat the price considering all the features included like the second line, mobile apps, and softphone. I can't see how anyone will have landlines before too long now that we are able to use our home service on any device through VOIP. There aren't any long distance charges. I don't call internationally, but they do include some free international calling too.
No contract was required for service which is nice. Its been working smoothly since I hooked it up this month. Not a long time I know but we'll see. It was the cheapest for what I wanted and the sales people were really helpful. Add reply
It works. That's pretty much what I was hoping for. 1 Replies - Latest reply on 09/24/2012Add reply
Paid my bill in full and returned all equipment. Phone power turned my account over to a collection agency and is unresponsive. Add reply
I started the service a year ago now and was happy to see the rates didn't get hiked for my renewal. I'm still paying under 16 bucks a month for service. I can't speak as to how their hardware is since I used my own, but the service has worked great for me without any interruption. Add reply
I've had no issues with them really. Just happy to find something that works, is very well priced, and has support available if I need it. Been with them long enough to know it works long term. If your device does malfunction, they replace it for free. Hard to go wrong here. 1 Replies - Latest reply on 11/03/2011Add reply
Phone Power has been a great company. After years with them we are still happy. They gave us a very fair renewal price, which doesn't happen with some of our other services. The phone service has worked great and it was really easy to set up and maintain so non-techies need not be scared. Add reply
I really appreciated the sales girl I talked to. She helped me figure out what would work best for me and that included informing me where I could get the hardware local to me so I didn't have to wait for it to ship (Frys). It ended up being on sale, but they still credited me the normal price of the hardware ($80)so I ended up with extra money on it actually! Its been working great although its just been about a month and a half, but the number was up and running really quick. Add reply
PP is the smart choice when looking for VOIP providers. I've told plenty of friends about my extremely positive experience with them (2 and a half years) and a couple that were looking to cut costs have switched. I haven't lost any friends over the recommendation haha so everybody is happy! You can either bring your current number with you or get a new one to try it out so there's no reason not to give it a shot. 1 Replies - Latest reply on 07/29/2011Add reply
The customer service is really above the rest. It drives me nuts when I have to listen to long robotic options and press however many buttons before I can speak to a live person. Plus they are actually in the US amazingly. After speaking with a young lady in sales, who was very knowledageble, she transferred me to tech support for some more detailed questions I had about my desired set up. Both were polite and patient while I made sure it was something that would actually work for me.
1 Replies - Latest reply on 06/21/2011Add reply
I decided to go for it obviously and 6 months down the line I have no regrets about it. The quality is great.
DSL recently became available in my area so when I got it I was told I should also switch to a VOIP service since they were cheaper. I did some research and saw Phone Power had good all around ratings among different sites. I called the sales line, asked a few questions which they were helpful on, and they helped me order. I’m happy to report its been working flawlessly for 8 months now.
These days anything that can save us money is incredibly helpful so I would recommend this for anyone needing phone service for less than the high landline prices.
Well it doesn’t get much better than an average of $12 a month total. They are always running some type of promo and that’s the one I signed up with (prepaid plan 2 yr). Was impressed that the sales people actually knew what they were talking about, which unfortunately is not the same for all companies I’ve had contact with, seemed like a deal so I signed up.
2 Replies - Latest reply on 03/20/2011Add reply
Five months down the road and it’s been working as intended the whole time. I’m not missing my old landline at all.