CHATSWORTH, CALIFORNIA -- Well recently I signed up for Phone Power due to Vonage not having selective call block. I'm loving Phone Power's service much better than Vonage. I like being able to block specific numbers as well as private numbers. It's great having the option to have a cloned line instead of paying for a second line, the customer service is actually in the United States and not overseas. I have the option to have my number published in my local phone book instead of having it only listed through listyourself.com or whatever the site is. The sound quality is wonderful compared to Vonage. My friends can actually hear me when I'm talking to them now.
My only complaint about this service is that if you choose to have your number ported to Phone Power from another provider you will not receive a temporary phone number until the port is approved and complete. So you may be waiting a few weeks from the day you ordered service to even receive your device and have your account fully activated. So if you're someone who doesn't like waiting for things I would recommend having Phone Power assign you a number so that you have service right away then have a number ported if you are willing to pay the extra 15 bucks. Well that's all.
MICHIGAN -- I, recently, cancelled my service, of one month, with Phone Power. I discovered that their "unlimited" calling plan was not, in fact, unlimited. I received notice that I was about to use up all of the minutes that "the plan that (I am) under", was limited in outbound calls, but only unlimited in inbound calls. The advice I was given was less than acceptable, and I cancelled my service. It was not that I was not impressed with PP in the beginning, as I had paid for several months in advance. I even had to purchase a router to make this program work. "Fine, okay, I will".
When I sent in my notice of intent to cancel, I was told that I had to send "their equipment" back to them because it was "free and only leased", that the monies I paid for it were only for shipping and handling. I looked for any information on their website to show where I was to be limited and that I was only leasing free equipment. This information is not posted, orally or in print. I stated if they wanted the equipment back, to make arrangements to pick it up, and/or to sent an RMA. I would not recommend this company, at any time to anyone, unless you like to deal in misconceptions.
Great prices, but horrendous customer support and sales. Could not let me add, yes, add an additional line without emailing and sending double equipment. Although the yearly price is good, heaven forbid if you had any problems! Could not work with me on adding service especially in this economy!
COLORADO SPRINGS, COLORADO -- I renewed my plan from a 1-yr contract to month-to-month. I cancelled the month-to-month service and was charged $99 for canceling my now 1-year contract. Deceptive, unethical and let's screw the consumer for what we can.... never again cause I will never have a landline. I walked into the living room away from my office and the calls would drop or voice would drop on one end. All-in-all it's better to use your cell and landline companies can go the way of the dinosaur... the sooner the better.
I started the service a year ago now and was happy to see the rates didn't get hiked for my renewal. I'm still paying under 16 bucks a month for service. I can't speak as to how their hardware is since I used my own, but the service has worked great for me without any interruption.
Phone Power has been a great company. After years with them we are still happy. They gave us a very fair renewal price, which doesn't happen with some of our other services. The phone service has worked great and it was really easy to set up and maintain so non-techies need not be scared.