MICHIGAN -- I, recently, cancelled my service, of one month, with Phone Power. I discovered that their "unlimited" calling plan was not, in fact, unlimited. I received notice that I was about to use up all of the minutes that "the plan that (I am) under", was limited in outbound calls, but only unlimited in inbound calls. The advice I was given was less than acceptable, and I cancelled my service. It was not that I was not impressed with PP in the beginning, as I had paid for several months in advance. I even had to purchase a router to make this program work. "Fine, okay, I will".
When I sent in my notice of intent to cancel, I was told that I had to send "their equipment" back to them because it was "free and only leased", that the monies I paid for it were only for shipping and handling. I looked for any information on their website to show where I was to be limited and that I was only leasing free equipment. This information is not posted, orally or in print. I stated if they wanted the equipment back, to make arrangements to pick it up, and/or to sent an RMA. I would not recommend this company, at any time to anyone, unless you like to deal in misconceptions.
SPRINGFIELD, MASSACHUSETTS -- After my 2 years contract expired Phone Power renewed my service even though they did not have my phone number anymore. They never sent me any notice of my contract ending and that they would renew on a month to month basis at $25.00/month instead of the $8.99 I was paying per month. Got nowhere with customer service. PS: if you have a fax machine on their service it will never work right. They tried to get it working for months.
Great prices, but horrendous customer support and sales. Could not let me add, yes, add an additional line without emailing and sending double equipment. Although the yearly price is good, heaven forbid if you had any problems! Could not work with me on adding service especially in this economy!
COLORADO SPRINGS, COLORADO -- I renewed my plan from a 1-yr contract to month-to-month. I cancelled the month-to-month service and was charged $99 for canceling my now 1-year contract. Deceptive, unethical and let's screw the consumer for what we can.... never again cause I will never have a landline. I walked into the living room away from my office and the calls would drop or voice would drop on one end. All-in-all it's better to use your cell and landline companies can go the way of the dinosaur... the sooner the better.
I started the service a year ago now and was happy to see the rates didn't get hiked for my renewal. I'm still paying under 16 bucks a month for service. I can't speak as to how their hardware is since I used my own, but the service has worked great for me without any interruption.
Phone Power has been a great company. After years with them we are still happy. They gave us a very fair renewal price, which doesn't happen with some of our other services. The phone service has worked great and it was really easy to set up and maintain so non-techies need not be scared.