I started the service a year ago now and was happy to see the rates didn't get hiked for my renewal. I'm still paying under 16 bucks a month for service. I can't speak as to how their hardware is since I used my own, but the service has worked great for me without any interruption.
The customer service is really above the rest. It drives me nuts when I have to listen to long robotic options and press however many buttons before I can speak to a live person. Plus they are actually in the US amazingly. After speaking with a young lady in sales, who was very knowledgeable, she transferred me to tech support for some more detailed questions I had about my desired set up. Both were polite and patient while I made sure it was something that would actually work for me. I decided to go for it obviously and 6 months down the line I have no regrets about it. The quality is great.
DSL recently became available in my area so when I got it I was told I should also switch to a VOIP service since they were cheaper. I did some research and saw Phone Power had good all around ratings among different sites. I called the sales line, asked a few questions which they were helpful on, and they helped me order. I'm happy to report it's been working flawlessly for 8 months now. These days anything that can save us money is incredibly helpful so I would recommend this for anyone needing phone service for less than the high landline prices.
I used Phone Power for 3 years. It's cheap but you get what you pay for. Service is spotty and don't expect to receive technical support. I had several issues where I called in and it would take days to get your service restored. Phone Power was my home line but my primary line is my cell phone so the service saw very little use and even then there were way too many issues. Like I said it is cheap and their introductory offer was too good to be true, very much so. The thing to watch is when you have had enough and cancel service they have a hook waiting for you.
You must return the cheap little phone modem to them within 30 days of canceling service or they charge you $99.90 for the device please their late return fees. My sister and I signed up for Phone Power at the same time and took the 2yrs of service offer for $199.99. She could deal with the service issues and after 6 months had to switch back to Bell, taking her phone number with her. She wrote off the $200 she spent on Phone Power service as a lesson learned, Phone Power only allow you to cancel service for a refund within the first 45 days. She contacted Phone Power about switch to Bell and they never asked for the return of the modem.
About 2 1/2 years later she get contacted by Phone Power collector wanting the $99.90 modem fees plus a whole slew of late charges. Beware of them you'll get hooked on their offer and they'll burn you when you cancel. I've know several people who have had them but none that have had a good.
The cool thing that inspired me to write a review is the click to call feature which I have come to use all the time. I can select the Phone Power service to ring my cell and then have it dial the number I want to call so it appears as if I'm calling from home, but as I'm frequently on the go, I'm free to leave without being tied to the land line phone. That and paying $19.95 and not having to be on a contract is great. (Not that I'm not happy with it, but employment isn't always steady so you never know.) I definitely recommend it if you want a solid phone service at lower rates.
CHATSWORTH, CALIFORNIA -- Well recently I signed up for Phone Power due to Vonage not having selective call block. I'm loving Phone Power's service much better than Vonage. I like being able to block specific numbers as well as private numbers. It's great having the option to have a cloned line instead of paying for a second line, the customer service is actually in the United States and not overseas. I have the option to have my number published in my local phone book instead of having it only listed through listyourself.com or whatever the site is. The sound quality is wonderful compared to Vonage. My friends can actually hear me when I'm talking to them now.
My only complaint about this service is that if you choose to have your number ported to Phone Power from another provider you will not receive a temporary phone number until the port is approved and complete. So you may be waiting a few weeks from the day you ordered service to even receive your device and have your account fully activated. So if you're someone who doesn't like waiting for things I would recommend having Phone Power assign you a number so that you have service right away then have a number ported if you are willing to pay the extra 15 bucks. Well that's all.
Phone Power has been a great company. After years with them we are still happy. They gave us a very fair renewal price, which doesn't happen with some of our other services. The phone service has worked great and it was really easy to set up and maintain so non-techies need not be scared.
I really appreciated the sales girl I talked to. She helped me figure out what would work best for me and that included informing me where I could get the hardware local to me so I didn't have to wait for it to ship (Fry's). It ended up being on sale, but they still credited me the normal price of the hardware ($80) so I ended up with extra money on it actually! It's been working great although it's just been about a month and a half, but the number was up and running really quick.