Phone Power Consumer Reviews - Page 2

MICHIGAN -- I, recently, cancelled my service, of one month, with Phone Power. I discovered that their "unlimited" calling plan was not, in fact, unlimited. I received notice that I was about to use up all of the minutes that "the plan that (I am) under", was limited in outbound calls, but only unlimited in inbound calls. The advice I was given was less than acceptable, and I cancelled my service. It was not that I was not impressed with PP in the beginning, as I had paid for several months in advance. I even had to purchase a router to make this program work. "Fine, okay, I will".

When I sent in my notice of intent to cancel, I was told that I had to send "their equipment" back to them because it was "free and only leased", that the monies I paid for it were only for shipping and handling. I looked for any information on their website to show where I was to be limited and that I was only leasing free equipment. This information is not posted, orally or in print. I stated if they wanted the equipment back, to make arrangements to pick it up, and/or to sent an RMA. I would not recommend this company, at any time to anyone, unless you like to deal in misconceptions.

SPRINGFIELD, MASSACHUSETTS -- After my 2 years contract expired Phone Power renewed my service even though they did not have my phone number anymore. They never sent me any notice of my contract ending and that they would renew on a month to month basis at $25.00/month instead of the $8.99 I was paying per month. Got nowhere with customer service. PS: if you have a fax machine on their service it will never work right. They tried to get it working for months.

MISSOURI -- Paid my bill in full and returned all equipment. Phone Power turned my account over to a collection agency and is unresponsive.

Great prices, but horrendous customer support and sales. Could not let me add, yes, add an additional line without emailing and sending double equipment. Although the yearly price is good, heaven forbid if you had any problems! Could not work with me on adding service especially in this economy!

COLORADO SPRINGS, COLORADO -- I renewed my plan from a 1-yr contract to month-to-month. I cancelled the month-to-month service and was charged $99 for canceling my now 1-year contract. Deceptive, unethical and let's screw the consumer for what we can.... never again cause I will never have a landline. I walked into the living room away from my office and the calls would drop or voice would drop on one end. All-in-all it's better to use your cell and landline companies can go the way of the dinosaur... the sooner the better.

WINNETKA, CALIFORNIA -- My parents of all people got me switched to Phone Power. They were paying less than I was with Vonage and hadn't had a rate hike like I had. Service is just as reliable as I had before, I'm just paying less. Works for me!

CALIFORNIA -- No contract was required for service which is nice.It's been working smoothly since I hooked it up this month. Not a long time I know but we'll see. It was the cheapest for what I wanted and the sales people were really helpful.

It works. That's pretty much what I was hoping for.

I started the service a year ago now and was happy to see the rates didn't get hiked for my renewal. I'm still paying under 16 bucks a month for service. I can't speak as to how their hardware is since I used my own, but the service has worked great for me without any interruption.

I've had no issues with them really. Just happy to find something that works, is very well priced, and has support available if I need it. Been with them long enough to know it works long term. If your device does malfunction, they replace it for free. Hard to go wrong here.