TARBORO, NORTH CAROLINA -- Sandina, a recovery specialist with PNC went into my new account and withdrew all of my paycheck to cover a past overdrawn account that I had with PNC. I received a letter from her the same day that the money was withdrawn stating that payment was due and to pay the past due amount or set up payment options by sending in a check or money order or contacting her for other options. Before I could even send off a payment or make payment arrangements, she had already taken the money from my account.
Everyone from the PNC 1800 number and even the reps at my local branch weren't helpful at all. The members of the escalation group and Sandina, the recovery specialist said that they can take your money to cover another account. They didn't give my the chance to make the payment or arrangements, they just went in and took everything I had in my account. I am without a doubt closing my account with them and never will I deal with them again!!!!
Similar to many others here, PNC has incorrectly deducted numerous overdraft and continuous day charges from my account. I contacted customer service, who refunded me less than 2% of what was incorrectly taken as a "courtesy", and got nowhere. I then contacted every exec I could find and worked with one, who took more than a week to get back to me and refunded about 0.5% More; again calling it a courtesy. Even after supply documentation (the bank statements they created) showing that these fees were incorrectly charged to me, they still refused to admit their error and make the correction.
The latest excuse I got is that they have some internal system where the overdraft fees were correctly charged to me. Conveniently enough consumers don't have access to this. Right now, I'm waiting on response from PNC, after explaining again the fees are incorrect and asking for access to this "secret" account statement that I don't have that tells them they correctly charged me. Again, like many others here I did not choose to bank with PNC, instead they bought out my bank. It doesn't surprise me at all that PNC was fined for taking overdraft fees that they should not have.
I will be contacting the many law sites out there that are asking you to contact them with info on PNC stealing money from you. If any are legitimate I will be following through with that course of action as well. My hope is that someone will see this and choose to not do business with PNC, thereby saving themselves the headaches, time and money that PNC has cost me.
EAST WINDSOR, NEW JERSEY -- This whole issue started Feb. 17th. I didn't receive items in the mail. I called PNC Bank about it and they said they'd take care of it. They gave me the money back and I had to sign papers when I received them. April came and still no papers. I called PNC Bank and they said they'd send them. In the meantime - I wrote a letter to them explaining in full detail everything they needed to know so they could get their money.
Finally in May I received the affidavit. I signed them and mailed them with another letter explaining everything that happened. To this day, PNC Bank wants me to pay them the money. I did everything I was supposed to do. They're supposed to investigate this issue, and they're not doing it. I refuse to pay for anything I never received. I don't want a lawyer or anything like that. I just want people to know that PNC Bank isn't trustworthy. I did banking with them for 12 years with no problems. This is the first problem I had and this is how I'm treated.
PITTSBURGH, CALIFORNIA -- After the experience I have been having with PNC bank, I am making sure by all means possible that this company gets exposed to how disingenuous, uncompassionate they are. This company and their policy are horrible for lack of words and they don't care if you have a family member that is ill, unable to do things on their own because of medical conditions, and that his son (myself that has POA over him) is trying to do the right thing and make sure the bills are paid. I will go more in details as I am going to write the whole experience completely and thoroughly.
I want to make sure this is exposed as many places (daily post on twitter and Facebook, local newspaper back east, BBB, Federal Reserve Consumer, and any other place PNC is connected to) as I can and WILL make sure it is known not to do business with this company ever. There are many other banks that are a lot more understanding and caring than this bank. As soon as my father's account is paid off, it will be closed.
This company should be ashamed of themselves. How they treat their customers as I know they would not do the same to their own family members with cancer. I have never been treated so poorly and bad from a bank. DO NOT BANK WITH THIS COMPANY. This company cares more about GREED than people in a bad medical condition.
WILMINGTON, NORTH CAROLINA -- PNC buyout of RBC - complete FAIL. Automatic payments for INTERNAL accounts - specifically line of credit payments - were not transferred. Other EXTERNAL payments were transferred, so it would only make sense that the internal automatic payments would be transferred. But of course that would not benefit PNC, so they just let it go, never CONTACT the customer to let them know that the account is not paid and subsequently charge late fees and ultimately report derogatory feedback on credit reports. I have had NO negative credit on my report until this occurrence. Do not bank with PNC - complete lack of ethics.
INDIANAPOLIS, INDIANA -- I am a former National City customer whose account was purchased by PNC. I also bank with Chase Bank. Chase has a great modern online banking system. I recently opened online banking access to PNC. Unfortunately, I forgot my new password and hoped to reset it. With Chase, they will automatically send you a text message with a temporary access number so you can get on right away from anywhere in the world. PNC doesn't do that.
In order to change my online password, I have to call them by telephone (not online) and then they will mail me a new password through snail mail (not online). They couldn't even email it to me. I know they have my email because they send me advertisements. None of this is state of the art or convenient. I think I'll transfer my accounts back to Chase.
GASTONIA, NORTH CAROLINA -- I have been with RBC Bank for several years. NEVER had any problems or complaints. When PNC took over it was only a few weeks I had deposited a hundred dollars through the ATM. I noticed on my statement about a month later where they had credited my account for a hundred dollars.
I called and waited on a representative for twenty minutes or longer. She then told me that it never made it to the correct department. It showed on my statement where I had deposited it and then they took it out and credited it back. Not sure what happened but don't like it at all. I have read a lot of really BAD reviews so I will be looking for a new bank SOON before they really mess my account up. Maybe if everyone else would do the same they would go out of business which in my opinion that needs to happen.
SOUTH AMBOY, TEXAS -- In 2001 I opened savings accounts for my 5 children. Then we moved away in 2006. I did not receive any communications from the bank. In 2009 I contacted the #800 listed on the last statement I had received in 2006 and was told to call the branch where the accounts were opened. From 2009 through 2011 I was given so much run around by the various managers that claimed they were in charge and operators who recognizes my voice and my phone #.
Now residing in Texas I was at the mercy of these people I spoke to, who tried to tell me that nothing can be done to return monies put into savings account for minors and now has been used up (stolen) by the bank for fees. My question remains how can you teach a child about savings if the banks will steal their money and claim they were used for fees and how can my children get their money back?
MIAMI, OHIO -- I agree with the previous complaint about PNC! Every time you call to check on the modification process they either lose your paper work or worse they tell you that you did not fax everything!
In June I sent all required documents, I followed up the next day with a phone call, they said they received all necessary documents. The next week I received a letter they were missing several docs. So I called and faxed them the same day.
A week later I received a letter stating my request was denied for insufficient required documents. When I called PNC they said they received the docs in time but they were unable to process them before the time limit had elapsed so I woild have to start all over again! More than 6 times since may of '09 and three times with a local community service.
The same things happened to the community service, they lost papers, would not return calls, they would say they had all required documents one day and the next week they said they were missing docs.
This is predatory lending tactics by definition. If you have the same issues or similar I suggets you file a complaint with the occ at http://www.helpwithmybank/. Gov/. Call them and then file an online complaint with them as well.
When the CEO of PNC makes over 20 million with bonuses I say that is an abuse of power and glutony!
If they tell me the investor won't modify one more time...Or tell me the investors name because of the privacy act, yet the investor has all of my private information? Something stinks here, smells like predatory lending!
BELVIDERE, NEW JERSEY -- PNC is robbing me blind, to the tune of over $700 this month alone. How can I be charged 3, 4, 5, 6, 7 overdraft fees at one time when I'm depositing over $1k at the same time I made the charges? Like most people, I have auto payments set up for my bills. This bank is putting through my automatic bill payments even though the account is overdrawn so they can continue to rack up these $36 charges. How can they put charges through on a negative account? My husband insisted we open an account here even though I warned of their unethical practices. I've been banking with another bank for over 15 years and never ever experienced this. Unfortunately I moved and they don't have a branch close to me. I have had it, they have stolen an entire week's paycheck from me. Looks like we aren't buying groceries this week or next week.