SUGARLAND, TEXAS -- I made an appointment for my mother to take pictures a week and a half in advance for her 78th birthday. They asked if it was a special occasion and I said, "yes her birthday." They asked how old she would be and I told them. They made the appointment. We came in and then this smart ass White Girl takes her into the studio to start taking pictures and then says who know she can't get the promotional since she is the only one taking pictures and I said know I did not! I was pissed because we had rushed up there to take the promotional package for 19.99 and all ** was concerned about was us paying for the more expensive packages.
I called their corporate office and spoke to the [customer] service manager named ** (of course she was black with a ghetto name like that) and she only kept repeating their policy and saying that she was sorry and they will have to go over the policy [in depth] in their training sessions. I have taken a lot of pictures before and I have never heard this before. I guess it was because we have always bought more than the specials. ** was the only nice person who tried to make us feel better about what had happened to us. I will never go to Portrait Innovations again because Customer Service is not what they practice!
COLLEGE STATION, TEXAS -- We went to the College Station, TX location to take my photos of my 2 year old & 3 month old daughters. It was one of the worst experiences imaginable! Our 2 year old is very typical for her age; curious about her surroundings & can be difficult to pin her down for some great shots. The girls taking the photos had no idea how to get her attention & when she did cooperate, they did not have the camera ready! Things were a little better with the baby, but she can't move much!
The backgrounds and props they chose were pretty awful with their outfits. They even tried to make the 2 year old sit still on a 4 foot high backless stool. Needless to say, that did not happen! I was also disappointed with the picture selection process. They kept trying to push extra products on me that I kept saying I did not want. The coupon code we had from the Internet would not work.
Lastly, the pictures did not come out well. There were some major defects that I could not see on the computer screen when choosing the poses that showed up in print (a huge snot bubble was one of them). The lighting in the photos was also poor. Honestly, I had better success with Walmart photos, but the studio here closed recently. Guess we will be driving to Houston or pay a lot more at a better local studio next time... :(
COLLEGE STATION, TEXAS -- I have used PI before in the DFW area and have had nothing but good experiences. We were going to be in College Station visiting family and decided to try out the new location that was just opened. I wanted a very specific pose, which I had gotten the same picture taken of my son when he was the age of my daughter. I told them I did not want the spring background because I would not order the pictures. I am pretty sure this made them mad. So I am not sure if this is what happened to the photographer's attitude or what. Also my daughter is 7 months old, she does not like strangers and the "helper" was in her face scaring her to death.
We only got maybe 2 or 3 good pictures out of the whole session. We then moved to the other room to do an outfit change and take more pictures. My daughter can sit up very well. They put her in a rocking chair. I wanted to stay very close so that in case she moved too much I could catch her. The photographer kept telling me to move back so that she could get her shot and that is when my daughter fell out of the chair and burned her face on the material of the backdrop. She was screaming and the session was over. All I got was "poor baby" out of the photographer.
As I stated I went in to get the special and then one other pose. I was very disappointed at the pictures. They scared her from the beginnings and I could not get her in the grove after that. I did not even end up with the pose I wanted. I paid way too much for the quality of pictures. I never got a sorry or anything out of anyone there. I will be calling the main office and complaining about this store and the employees. They were not kid friendly. Also they need to know that if someone comes in for something specific do it, don't try to push all the "scheduled" poses on them. I will never return to this location.
HOUSTON, TEXAS -- Where do I begin? I walked in NOT liking this place. Shadows on the pictures, dirty chairs, disinterested employees, cheesy, dirty props, open studio and NO privacy. No one welcomed me to their studio, asked me, "May I help you?" Nothing. I said, "I'm here to take senior pics for my daughter." Manager thought he was being funny by saying, "YOU can't use our studio and equipment. YOU aren't the photographer. WE take the pics, not YOU, etc. etc." I actually had to tell him to SHUT UP.
During our session, when my daughter left for three minutes to change an outfit, the photographer said, "we are going to step out for a minute." I said, "are you going out to have a smoke while my daughter changes?" "NO... ANOTHER CLIENT CAME EARLY AND WE ARE GOING TO GIVE HER YOUR ROOM WHILE YOUR DAUGHTER CHANGES." My daughter came out no more than one minute later, so we sat there for fifteen minutes while another EARLY client used OUR room with MY private possessions in it. I was SO irritated, and finally, seeing the look on my face, the photographer said, "What's wrong?" And I said "I am REALLY irritated."
He just said, "oh, I'm sorry," and walked away. I have never been so pissed off at a place in my life and will NOT recommend this place to ANYONE unless you LIKE crummy photography studios. The website also has NO customer contact email address. This is a nationwide chain, and have read complaints from all over the country.
MIDDLETON, WISCONSIN -- Dirty tricks. I went in for a 12 dollar deal, but was charged an additional 12 dollar "handling fee". Cannot even imagine what they hope to accomplish in ticking off a customer like that. How ridiculous. So the "12 dollar deal" was really close to 25 dollars, and the sales pitch they made you sit through was obnoxious. As a customer, you were unable to "cut to the chase" so to speak, but had to sit through this monotonous, repetitive, torturous sales speech, and the attitude was not very friendly if you chose not to buy a package.
GRANGER, INDIANA -- I have been going to PI for 4 years. They overbook and the wait time is awful but we loved our photographer **. I have learned they FIRED her because her productivity dropped when her mother died unexpectedly! She is by far the best photographer they had. They are all about the money and have no heart or compassion. I will never go back and will spend hundreds of dollars elsewhere. Terrible management!
COLLEGE STATION, TEXAS -- My daughter had an accident on the way to get pictures taken. We were an hr. late, but they were very understanding and patient with 4 kids that were getting pics taken way to close to their nap times and with the adults that were still in shock from the car accident. My daughter doesn't live in town and I am thankful we were able to get the pics while she was here. Thanks to the patience of the photographers and their co-workers. Will visit them again.
WICHITA, KANSAS -- I was looking at an ad for a job as photography assistance position at a studio. I called to ask about it and was connected to the manager of this store. I asked about the position and told her that I had gotten this ad from a place that helps seniors get a job. When I mentioned this the manager told me why would we want anyone like you working with us. She said she hadn't heard of such a thing and the attitude of her speech made me feel like elders and seniors were second class citizens and had no right to any respect or consideration.
She went on talking like that for several minutes before she told me the position had been filled before Easter. I wouldn't bring a pet to this establishment, let alone a child or grandchild. I do not accept this kind of attitude and feel like this particular action borders on senior citizen abuse. IT, should not be allowed period from any company or place of business, or at any time from anyone.
HOUSTON, TEXAS -- I recently visited Portrait Innovations in Houston, Texas. We were there to visit my son's dad. I decided while we were there, we were going to take our family pictures. My family pictures include myself and children. My son's father also wanted to have pictures done of himself, my son, and his daughter. Well, my son and his father had their pictures done before my family. When it was my turn I was told we did not qualify to get the package offer with any pictures with my son in them because my son already had pictures done with his father and sister.
I explained to her that we were there to visit his dad and we were not together. We still could not get the offer with pictures he's in. I don't understand. We are two individual customers that happen to have a child together. We ended up not taking the pictures because I refuse to leave me son out and we ended up coming back home to find somewhere else to have our family pictures done.