Pottery Barn buyers beware!
My husband and I move onto a house from a smaller condo and decided to redecorate our living room. We searched high and low for the perfect couch, and ended our search with a design consultation at Pottery ... read full review6 Replies - Latest reply on 07/30/2010
Very pleased with every purchase Add reply
We purchased a dining table two years ago for over $2500. We don't use it much - as it sits in our formal dining room. Perhaps, we use it twice a month. The legs began to wobble and now some of them are completely unattached. The bolts that attach it to the frame have simply come loose - and won't screw back in (the nuts somehow just don't accept the bolts). I called twice, sent three emails, was told to send photo's and they would get back to me. 5 weeks have passed (and I have repeatedly tried to make contact) and I can't get a response.Add reply
MORGAN HILL, CALIFORNIA -- We purchased a light fixture from Pottery Barn and hired an electrician to hard wire it into the wall. The fixure has three lights on it and was installed over our breakfast bar in the kitchen. It worked at first, then one light would not work, now two of the three will not work. New bulbs are not the solution. Pottery Barn will not replace or repair. We have other lights in the same room that are going on 27 years old that work fine.
2 Replies - Latest reply on 01/01/2008Add reply
I like the fixture in question which is less than five years old, but now am very reluctant to purchase anything again from the Pottery Barn. Any help would be appreciated. We are retired and my husband is now under hospice care.
Four years ago I bought furniture from the Pottery Barn catalog. It is now splitting and a veneer is coming up. There are more than 10 large splits in the 4 various pieces. This furniture cost me thousands of dollars. Good furniture should last lifetimes, not just 4 years, regardless of the New England environment we live in.
1 Replies - Latest reply on 02/15/2005Add reply
After at least an hour on the phone with them and being transferred no less than 4 times, all they finally said they *might* do for me is to come and take away all the furniture and give me 25% of the purchase price back. This is outrageous to me. I hope it is to you too.