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Prestige Cabinets


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Customer service, Warranty Claims
Posted by Mark-O on 08/29/2006
OCALA, FLORIDA -- Prestige Cabinets of Independence, KS manufactures kitchen cabinets and distributes through a network of local distributors and Big Box retailers.Prestige has recently be acquired by RSI Holding, located in Newport Beach, CA. While the company claims customer satisfaction as a key policy, the reality is somewhat different.
In February of 2006 I purchased a complete set of kitchen cabinets from a local dealer of Prestige. Three of the dozen or so cabinets arrived with clear manufacturing defects. Issues such as poor or bad fit, shoddy joinery and poor finish. Clearly these defects should have been picked up during a routine quality check at the factory. It took six weeks for the factory to replace the bad cabinets with new ones. The replacement cabinets arrived with a completely different finish than the original order placed in February '06. Additionally, the end cabinet was sent with bare wood when a finished end was specified. The local dealer ordered a finished end skin (another six weeks wait) which arrived with clearly visible runs in the finish. To date after several requests I have not recieved the touch-up paint kit which should have been sent with the original order.
In all fairness to my local dealer they are as frustrated as I am with the response from Prestige. I have been told I am not the only client upset with the Prestige product line. I was given the phone number of the regional rep. for Prestige and called him to find out what was going on. He told me he would look into it. After two months of not hearing from him I sent him an email expressing my dissatisfaction. His response was, he didn't recall my phone conversation and encouraged me to hire a lawyer if I was unhappy. I can only conclude Prestige encourages litigation to settle warranty claims. Frankly I believe this to be an outrageous contention since Prestige has had my money for over seven months and I have yet to receive what I paid for. I would encourage anyone considering Prestige Cabinets to look elsewhere for their kitchen needs.

Mark-O

     
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Posted by dorado on 2007-09-25:
100% correct. The huge mistake I made was dealing with them and their dealer. They dont even answer emails when you want to spend more. I think I'll rip out their junk and replace. Poorest quality control possibe. Run dont walk away from these losers.
Posted by dorado on 2007-09-25:
JUNK JUNK JUNK cabinets Run from these losers.
Posted by Bill7601 on 2008-07-22:
I bought a full Prestige kitchen (Over 20 Cabinets) in May of 2008. It went very smoothly and the cabinets are beautiful, The finish is better than any I've seen in the Big Box home centers. One door had a blemish that was borderline unacceptable. The dealer that I bought from was very responsive and insisted that I let him order a replacement door. It came in TWO weeks and he came back and installed it himself, obviously at no charge. My designer/dealer says that Prestige is terrific in terms of customer service. That has been my experience. I have friends that have spent more on comparable cabinet styles in Home Centers and have had nothing but nightmares. I have a few friends that have spent four times what I did for full custom kitchen cabinets and waited 14 weeks for them to come in and there were still issues. Maybe because the above review took place 2 years ago things have changed. My dealer did say that they've worked very hard at reducing errors and increasing quality control. In my experience that shows. I'm told that it is very rare that a remodeling job goes with out some kind of hitch, but it is how the people responsible for their part of the project respond that makes the project successful (or not). I am completely satisfied with my dealer and with Prestige Cabinets and I would recommend them to friends and family!
Posted by chrisb74 on 2008-12-05:
We made the same mistake of purchasing Prestige Cabinets from Singer Kitchens in New Orleans. I just wrote a review of my own to post here and have included a photo as well. Do not buy these poorly made cabinets. They are not worth the money.
Posted by gatogordo on 2009-01-15:
I beg to differ. I am currently a dealer for the last 6 years and before that an employee of two contractors for 8-9 years for a total of almost 15 years. Any contractor who says it takes more than 2 weeks or slightly more with shipping is either blaming the company for their procrastination or doesn't know how to order the replacement product correctly. Prestige has always been quick to send out replacement product or if anything has been forgotten on the original order or more trim is needed or the customer decides to add a cabinet or two to the project I have always found their response to be very fast. There was a period when they were changing plants where some problems occurred but that was relatively short lived. I have them in my own house and am quite pleased. As far as overall quality goes, yes there are better and more expensive cabinets available but dollar for dollar I feel you cannot find a better balance of quality/price.
I recently had a job that was mine if I could match a stain color for a client. It was a light reddish stain with glaze on Alder and they loved my price but I could not match color, the price of the cabinets that I could find that matched their color choice was 60-80% higher from two competitors product lines. Not to knock another companies product but they were not significantly better than the Prestige cabinets. I have attended trade shows with the intent of adding additional cabinets lines and because of the value (bang for the buck) of Presige they remain my preferred cabinet for my satisfied premium customers.
Dan Showalter Remodeling Response Unit,LLC Sierra Vista AZ
Posted by prestontiger on 2009-01-20:
I worked for prestige cabinets from 9/01 to 5/05 in the door sanding, and the door building department, I no longer work with this company, but I now sell prestige cabinets for another dealer. That being said, DO NOT BUY PRESTIGE FOR QUALITY, thats what there marketed for, but they no longer give what was put out.

The first 3 years I worked there, the qualitiy was amazing then this holding company from california bought us out, and passed down the memo that they wanted more cabinets per day put out, with less workers, the company went down hill from there.

In summory prestige used to be fantasic, now i'd go with custom cubards another kansas factory hope this helps someone
Posted by cabinetdiva on 2009-02-24:
Prestige Cabinet Manufacturers was purchased by RSI. Since the time this review was written, they have built new facilities and made many improvements to their operation. My clients orders have been coming in perfectly. Give them credit for correcting their mistakes.
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Poor Craftsmanship
Posted by Chrisb74 on 12/05/2008
NEW ORLEANS, LOUISIANA -- We had a similar experience to that of the other reviewer.

We purchased Prestige Cabinets from Singer Kitchens in New Orleans on the word of the sales associate, Vincent who said they were top notch. What we received were cabinets that exhibited many manufacturing defects. Paint was misapplied and not applied in some areas, many of the cabinets were split on the corners, the joints on them were not aligned and overall, there was a clear lack of quality control.

We had Singer replace most of the cabinets that had problems and just received the replacements.

Most of the new ones came back ok, but one door came back in even worse shape than the one we have. The joint is so bad, you can see light through it and the face has many dents in it.

Clearly, Prestige Cabinets are not worth what they cost and Singer Kitchens will not stand behind their assurance that they are quality. They have refused to compensate us for their lack of quality and the time and money that it has cost us in our home renovation due to labor expenses we're having to absorb as a result of their poor products. To add insult to injury, their VP, Trudy, came out to view the poorly made cabinets and we all found her to be rude and condescending to our carpenter and to us. When I mentioned this to our sales associate, Vincent, he informed me that 'this is how she's been since I had her as a teacher in school and we've just learned to ignore it here'. That may be fine for the office, but to treat customers so rudely is unacceptable.

We will never buy Prestige products again and certainly won't be shopping at Singer Kitchens in New Orleans anytime soon.
     
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Un Happy with "Dream Kitchen"
Posted by Lucie40 on 11/18/2010
I thought I would have my dream kitchen. In 2008 I interviewed several cabinet dealers decided to go with Custom Kitchen and Woodworking out of Florence, SC. and use the Prestige Cabinets. Needless to say after paying for the cabinets the owner/contractor left with the money. I do not have all of the kitchen parts, still missing a cabinet door and moldings. I still have holes beside my stove where the spice racks were to be, (room was not mad large enough for them, another issue). But, the cabinets I Do have look like they have had something spilled down them, even on the top ones. Looks like the stain is hit and missed on them. Needless to say I don't have my dream kitchen and it looks like I never will. I don't have the money to replace my cabinets, I understand I can't use any warranty from Prestige because I don't have a dealer (a fore mentioned contractor) to prove I bought the cabinets. I can't even get a door or moldings to even finish my kitchen to even look ok.

     
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Posted by drugdoc121 on 2010-11-18:
Do you have a written contract with the contractor? If so, take them to small claims court.
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Prestige cabinets from Menards~BEWARE~
Posted by Schmaky1 on 08/13/2009
COFFEYVILLE, KANSAS -- We purchased our kitchen cabinets through Menards with a company called Prestige. We were told by Menards staff Prestige sells higher quality cabinets then their other vendors. We have had nothing but disaster after disaster.... We received our cabinets and found several doors and cabinets scratched, chipped and poorly put together. We called and had them replaced on a "rush order". After 5 weeks of waiting we received the replaced cabinets and doors. One of the cabinets had an obvious crack along the back. We tried calling Prestige direct and they told us "they could not talk to us directly but would have to go through the vendor". After another 5 weeks we received our last and final cabinet. At least we thought it was the last cabinet... turns out it was the wrong style and we are currently in our 3rd set of 5 weeks" waiting to complete our kitchen.

Prestige preaches on quality and workmanship. In our opinion you will find higher quality cabinets from the "put-it-together-yourself" particleboard cabinets at Target or Walmart.


     
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Posted by MSCANTBEWRONG on 2009-08-13:
Thanks for the heads up. I hope you get your final cabinet soon. Good luck!
Posted by saj80 on 2009-08-14:
Menards is the Wal-Mart of home improvement stores.
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Bad Cabinets
Posted by Uazgrad on 07/03/2009
COLUMBUS, KANSAS -- I had Prestige Cabinets installed by our contractor. Great contractor but AWFUL cabinets. There is no quality control. Wood is chipped, paint Drips, poor quality wood. The list goes on. Wrote to company...no response. DO NOT BUY PRESTIGE CABINETS! They are poor quality and no response to customers. Everything negative you read, I have experienced. Ask your contractor to use some other product.
     
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Failure to Satisfy Their Issues Properly
Posted by HoffmanHouse on 06/17/2009
After 5 re-orders of cabinets from Prestige Cabinets, which can be purchased at Menards stores in Indiana, we still do not have the situation resolved. The original issue of poor paint finish throughout the entire kitchen worth of cabinets, has resulted in their inability to resolve the issue on not only the first issue but not even the fifth attempt.

After attempting to go above the representative in our state by calling their corporate office twice, I was both times referred and contacted by the sales representative stating that they his manager doesn't want to speak with me.

So, our kitchen has taken over 4 months to get correct and have not been listened to as a customer.

What are you to do when you try to explain process issues with a company that doesn't care to listen?

The strength of a company lies in it's ability to manage conflict and issues.
     
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Prestige Cabinets Are Junk
Posted by Sparkyinwisconsin on 02/03/2009
WISCONSIN -- We ordered Prestige Clear Oak cabinets from or thru Menards in Platteville, Wisconsin the end of Sept. 08.They showed up 3 weeks later. Ever since we have had nothing but problems with the doors and draw fronts being scratched, wood putty in finish, dark stained finger prints in finish, cracked, chipped. You name it we've had it, everything but clear oak.Even the company representative was here to replace the first 11 pieces, and said "they would make it right, because they want us to be happy with our cabinets."

Prestige started shipping doors to the house,but now we are required to take defective product to back to Menards in order to prove the defect before we can reorder.So now when the doors come in we open the boxes in front of their sales people to see the crap they are selling ,so that we have witnesses,and to save time reordering.

Four months later we are still waiting for replacement door fronts. the service & qualityfrom Prestige is deplorable .To date we have replaced by their count 29 of 34 pieces some of which were ordered 3 times for the same door, because what they sent was just as bad or worse than the original.Went to Menards to pick up the latest 4 reorders,of them two were wrong style doors ,one was cracked ,and 4th was wrong size. When we have been reordering the turn around time has been a consistent 3-4 weeks. I was on the phone once again with Menards today and that is what has prompted this posting. Once again we reordered on Jan.22,09 and expected delivery date is Feb.21,09.I can't really blame Menards,it's Prestige Cabinets. All this from the Company that "wants us to be happy with our cabinets".

Went to the Prestige Cabinet web site and got the phone number to voice my opinion and the receptionist just referred me back to the company representative that had already been here, and he's not allowed to give out any info on how to contact somebody that knows anything.

If we had another 8000 plus dollars we would jerk this junk out and have a bonfire in Menards parking lot advertising Prestige Cabinets. Or send it all back to the company C. O.D..In the last 5 months we have steered everyone we know who is building or remodeling away from this junk. And thats a quit a few being we are in the residential construction business.

Have seen cabinets in mobile homes that stood up 25 plus yrs.,and this stuff falls apart right out of the box.

Is there anyone out there in cyber space that can help us out.

In closing ANYONE who thinks or installs Prestige Cabinets is the best for the dollar must be insane or high.

We have learned the HARD way!!!

P.S. Feb 14th,09
Once again went to pick up orders and one was had hole that were filled with black wood filler on a clear oak door,another was once again wrong size door.This is getting so rediculious. The company
should see RED FLAGS pop up whenever our name comes up,"that all we should be sending them our very best", instead nothing but headaches.Right now all I'm hoping for is to have all the right doors before family comes for Easter this YEAR!!!
     
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