I signed up for Protection one over 10 months ago. When I talked to the salesperson on the phone, I clearly stated that I would only be in the home for 10 more months. I relocate for my job pretty frequently. ... read full review6 Replies - Latest reply on 06/27/2013
Theft by the Security Company
SEATTLE, WASHINGTON -- Homeowners Beware! DO NOT use Protection One.
Let's just start with the fact that it took them over a month to completely install our alarm. The technicians were unprepared when they came, had to order ... read full review6 Replies - Latest reply on 05/27/2009
All was fine in regards to service. The problem I had was with the billing dept. I completed my contract and canceled. Two months later they sent me a bill for the following year saying my contract auto renewed, yet I canceled on the last day of my contract. I called and the very nice attendant explained that there is nothing they could do, except take my money of course. I'm sure they have enough fine print to justify their actions, they always seem to have the legal edge. But they are crooks just the same.2 Replies - Latest reply on 02/17/2011Add reply
This has to be THE WORST COMPANY EVER. The Tech Staff who came into our company, 10 alarm panels, were the most unprofessional individuals I have ever met. Hats on sideways, 2 of them were hung over, foul language in front of my employees, you name it. Are we are suppose it “trust” this company for our security needs? So far, the service as a whole, installation to dispatching is a complete failure. We are addressing legal matters as well as exchanging services at this time. They may be sufficient for residential but not for commercial applications.Add reply
WICHITA, KS, KANSAS -- I notified Protection One of an installation problem during the first 90 days while the system was under warranty. Due to scheduling difficulties, I was not able to schedule a service tech to look at the problem for two months. I was later charged a service call charge even though the problem was clearly an installation issue and was reported within the warranty period.
1 Replies - Latest reply on 04/08/2010Add reply
When I explained to the CSR supervisor that it would not be beneficial for either parter for me to cancel, she transferred me to the cancellation department anyway. After this first three year contract I will probably not renew the service. Hmmm, their loss...
CHICAGO, ILLINOIS -- Protection One we were burglarized within a month our system was installed. The system improperly; the window sensors were installed so that the alarm did not go off when the top of the double hung window was opened. Our insurance adjuster wondered about that coincidence....
1 Replies - Latest reply on 04/21/2008Add reply
We canceled in accordance to the contract; written notice within the time period specified and Protection One stopped taking automatic payments. About a year later we were contacted by a collection company for not paying our bill. About a year after that we found a false report on our credit report about this that lowered our credit rating. Beware, do not do business with this company.