Public Storage

Star Star Star Empty star Empty star
2.8 out of 5, based on 49 ratings and
89 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Public Storage Employees in Austin, TX Helped Couple Take My Car From Behind Secured Gates
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- Today, May 21, 2012 at around 9:55 in the morning, I went to Public Storage at 13675 N US Highway 183, Austin, TX 78750 location. The reason I was going was to close out my account (in excellent standing - I paid my dues each month just fine). I was also going there to let the buyer of my vehicle through the password-protected gates to get the vehicle I sold him. Mind you the title of the car is in my name and the vehicle is paid off with no liens or anything on it. It's a clear title. Public Storage had no recollection that I was in the process of selling my vehicle so their actions today cannot be justified in any way possible. This was complete disregard for customers property stored at this particular location. And as of now, all customers property is at risk of being stolen due to the employees currently working there today. I don't know when their shift ends but they were there at 9:55 this morning. The place opens at 9:30am. Please read on.

Upon arrival at this Public Storage location, I noticed the buyer had a big truck (I'm guessing a F1 something -- one of those models) and he had already gotten my car out from behind the gate. I'm assuming using his truck. I was a annoyed at seeing this because I specifically told him that he was not allowed to get the vehicle until I let him in. So I know I didn't give him the password to get in nor out. So since I knew I didn't let him in and out, I wondered if the staff let him in. So I did inquire.

I went in and asked the two employees working if they let the man and his wife in the gates. And the African-American (or black American or however she prefers to be defined) female stated they followed her in. She then used the word "snuck in". That's not possible if you're seeing them right behind you. She didn't bother to check to make sure they were customers. She just let them in. Now the thing is with the protected gates is that you not only need a code to get in, but you need that same code to get out, otherwise you're stuck. So the question came up, "Who let them out?" And the Caucasian-American (or white American or however he prefers to be defined) male spoke and said he let them out. Now if someone doesn't have the code to get out, then that must mean they aren't customers. So why did he let them out?

He had no idea who they were nor could he safely assume they were customers because customers have the code to get out. I looked at them and said, that's my car they have. And they looked like they didn't hear me. So I repeated myself. I said, "That's my car you let them take. I told them I'd meet them here so I can let them in." After all, my transaction with the husband was not complete. Had I shown up too late, my car would have been gone and that would have been a huge lawsuit again Public Storage.

I can understand if a person misspells my name on a document, but to let people in passed secured gates both in AND out -- people who are not customers -- this is a serious problem for the company and current customers who have their things stored at this location. What is the point of having secured gates if Public Storage employees are going to let anyone in AND anyone out? Their decision threatens the company and customers because those two people could have EASILY (with the help of those two employees) taken any other vehicle that was on the premises if not just robbed the storage units. And they would have done this again with the help of Public Storage employees. The employees just let these two people come and go without asking for identification whatsoever.

Again, my transaction with the couple was not complete, which is why the vehicle was still behind the gates in my paid for parking space on the Public Storage premises. I am disturbed greatly that such reckless employees are working for this company. This isn't even a case of being a "honest mistake" or a slap on the hand don't do it again type of thing. This is a huge threat for all of customers who currently have property at that location. Such a huge breach in security should result in firing them. They are clearly not responsible people and are a financial threat to customers and Public Storage.

And to top it all off, they sort of chuckled about their error and did not even bother to apologize. Can you believe that?! It's a good thing I've closed my account today. Again, we're not talking about a small item being taken, this was a VEHICLE in broad daylight and they let non-customers behind the gates and then let them OUT of the closed and secured gates without question. If they didn't have the code to get out, why in hell did he let them out?!

There was a reason I did not give these this couple the code myself and that reason I've given in this message: the transaction was not complete until I showed up with the remaining paperwork. But transaction or not, what in the world were these two employees thinking to let people in who are not customers? And nobody can rightfully say they didn't know because in order to get out, a person NEEDS the code otherwise the gate will NOT open. And Public Storage employees today, not only let them in without any sort of identification of who they are, but they ALSO helped them OUT by putting in the code so the gate would open. Had the employees checked the names of the couple in the system, they would have seen that no such customers by either name exists in the system anywhere. And they should have immediately called me to let me know someone is trying to take my vehicle in addition to contacting the police. But they did none of this, instead they chose to help the couple remove a vehicle from the property, that they had no right to remove at that time until I showed up with the final paperwork and the transaction made complete.

This was beyond reckless and sloppy. This was just lack of concern for the security of Public Storage customers' property and also shows a lack of concern for the financial risk they've caused their employer (Public Storage). These two people don't deserve a second chance. This was unthinkable. I was lucky I arrived when I did, otherwise Public Storage would be facing a huge lawsuit that they'd easily lose.

If you have property at this location, then I would strongly recommend you get it removed immediately until the two employees have been fired. I don't even know their names, but if Public Storage would make a public announcement to let everyone know of this firing then that would help customers a great deal in putting their trust back into Public Storage. As of now, I don't trust them. They will not get my business ever again, until they fire them. I will not store my property at such a company who have careless employees working who help non-customers in and out of the secured gates to take other people's property without question.

Remove your property if you don't want to be a victim of such carelessness. I got lucky I arrived when I did. But will you be as lucky as I was? Is it worth testing your luck just to see? There are other storage companines in the Austin area. Uncle Bob is pretty good from what I hear. But there are so many that you can chose from to secure your belongings with a staff that doesn't let any old person behind the secured gates and doors. Why take the risk when there are many storage companies in the area?
     
Read 1 RepliesAdd reply
User Replies:
Amy on 05/22/2012:
In addition to having it out with the storage facility employees, I certainly would have had some words for the car buyers also. The agreement was for you to meet them, let them in at that point and then finish the transaction to allow them final possession of the car. Unless there was some misunderstanding between parties there was no excuse for their circumventing the agreement as they did before you arrived. If they were above board they would not have tried to get to the car until you arrived. I think they as well as the storage facility were in the wrong. Glad you got there before it went any further but I definitely would never do business with that storage place again and make it clear why.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Illegally Put A Lien On My Unit
Posted by on
Rating: 1/51
ANAHEIM, CALIFORNIA -- Received notice that my storage rent was due "BEFORE NOV 2ND 2013" If not paid a lien would be placed and my lock cut and unit to be scheduled for auction.

That in itself is acceptable terms as I was running a month behind on paying my rent for the last 2 previous months but I was always able to get my payment in just under the lien date deadline. When I received the preliminary Lien Notice I was okay with its terms because I receive my temporary disability (emergency surgery) payment on November 1st. 2013

So I proceeded to go into the facility cash in hand to pay my bill on Nov 1st at 9 AM which is before Nov 2nd it is right or is there another calendar I'm unaware of.

LOCK IS CUT, LIEN PLACED, UNIT SCHEDULED FOR AUCTION

and when did this occur I asked and the very rude representative said it occurred at the stroke of midnight Oct 31st/Nov 1st I showed him the notice where it stated payment due before Nov 2nd he stated that they could take possession of the unit any time they wanted.

I completed the "DECLARATION IN OPPOSITION TO LIEN SALE" Public storage filed in small claims court we go to court Jan 14th at 8:30 AM Dept N10

Any direction of regulations or codes that anyone believes would be relevant would be great. Oh and they were also charging me a $30.00 late fee but legally at most they can only charge $15.00 civil code 21713.5
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Deceptive Business Practices and Horrible Dispute Resolution System
Posted by on
Rating: 1/51
EDMONDS, WASHINGTON -- I strongly caution anybody considering using this company, at this location (Hywy 99 in Edmonds) or anywhere else. The on-site facility managers (at least at this location) are pleasant enough, but they do not give accurate information about the financial end of things and/or are not themselves supplied with up-to-date information, so that you may easily end up with substantial unanticipated expenses, and good luck trying to get anybody at their billing or collections offices to handle the situation.

Last November, I took over a unit from a family member who had allowed it it to become seriously delinquent. I was told how much was owing on it, and assured that if it was cleaned out by the end of the month, there would be no further charges on it. In fact, I was told that if it was cleaned out by the 6th of the following month, all that would be owed was a proration on December's rent.

I paid the balance and cleaned it out by the end of the month (the 29th, actually). I went in to the office to let the on-site manager know it was now vacant and unlocked. I asked him if there was anything that needed to be signed to confirm that, and he assured me, not once but three times, that everything was complete and there would be no further charges. On the same day, I also emailed the contact email address from the company's website, again confirming that I had vacated as of the end of November.

In early December, I received a bill for December rent. I called the local office and left a detailed message confirming I had vacated at the end of November; I asked for a call-back if there was any question about it. I assumed that perhaps the December billing had gone out before the November 29th vacancy had been recorded, and when I didn't hear anything back, nor receive any follow-up billing, I assumed it had been taken care of.

Then in January, I received a call from a collection agency, saying the December bill had been assigned to collections. From there, it has been an ongoing hassle. The first live person I was able to reach said I had been charged because of a "slow" vacating. But she couldn't explain how vacating completely in November could result in December charges. The next person I spoke with said that the unit was a "pay at the end of the month" unit, so the very substantial amount I had paid earlier in the month had not included the charges for November.

Of course, this is directly opposite to what I was told by the on-site unit manager when I came in to pay: He assured me several times that the $800+ in charges I was paying covered everything through the end of November, including all delinquencies, and he even waived a part of one of the late charges, and assured me that if I vacated by the end of that month, there would be no further charges.

So either he lied or the collections office is lying, or one or both are incompetent, but so far I've spend almost two hours on the phone trying to get this resolved, with absolutely zero progress and a likely serious hit to my excellent credit score. The collections office number isn't answered by live operators, and invites you to call customer service for "immediate assistance." After spending 15 minutes explaining the situation to customer service, she said she couldn't do anything about it, and offered to transfer me to the collections office, which, of course, still had no live operators. After leaving a message, I did get a prompt call back, but another 15 minutes of explanation was met with the bizarre story that what I had paid in November, supposedly all charges through the end of the month, didn't include the November rent, and I'd have to talk to the District Manager. Calling the number she gave me got me a staff directory that did not include the name she gave me. After calling back three times and choosing three random names from the directory I finally got a live person who said he was in a "different department" and promised to email the district manager to call me, but claimed not to have his email address and was going to have to get it from somebody else. One run-around after another.



If you need storage, be aware you are taking major chances with your wallet, your credit score and your schedule by doing business with Public Storage. My advice: Don't do it.
     
Read 2 RepliesAdd reply
User Replies:
clutzycook on 01/12/2013:
Do you have a receipt showing a zero balance and confirming the date you vacated?
At Your Service on 01/12/2013:
The consideration here, in my opinion, is to study what is actually documented. Was there a requirement to give a 30 day notice on canceling your storage needs?
Close commentsAdd reply
Unauthorized Withdrawals - A "Mafia" Organization: Public Storage Inc.
Posted by on
SEATTLE, WASHINGTON -- The following is the verbatim version of my video clip on YouTube I'd posted and placed a link yesterday.
Several years ago I started to rent from Public Storage Inc. Shoreline, WA. Along with my household, family heirlooms, my birth certificate, my art and art supplies, keys to my home, my address, my signature, my social security number, the title to my car, private medical documents, practically my life, I put everything into storage to focus on my health. My bills were paid as initially arranged by the 10th of each month. On a few occasion I was late. I always paid all of the late and lien fees, even when they caused them… I was too sick to rebuttal w/ a large company like that…
This time I am determined to “defend” myself. I hope w/ this video clip to reach others out there who either had the same or similar experiences w/ Public Storage Inc. and united our complaints lead to an investigation of Public Storage Inc.’s punitive, mafia or camorra like business practices and someone levies heavy fines against them in the thousands upon thousands of dollars.

Here is my last experience w/ Public Storage Inc.:

On September 1st I noticed at my bank that my negative balance was caused by Public Storage Inc.’s UNAUTHORIZED withdrawal of funds -of an already paid unit for the month of August 2009- I almost got a nervous breakdown.
On August 27 they took amounts $254 & $267, causing not only 2 fees of $ 35 for each amount, but subsequently additional fees like for charges for 5 Lattes, now each at ~$40, and the fees of other places I drank or ate. The bank’s assistant manager called the PS’s national telephone contact number on my behalf because I was too distressed. A female voice told us apologetically that there was a computer glitch in their system that caused the withdrawals of numerous credit cards … and I have to contact the District Manager Richard Clark [# 425-776-0158 & Fax# 425-776-0163] to get the charges reversed. We immediately called that # she gave us and left a message urging the amount to be immediately reversed.

I called the following days on several occasions w/o being able to reach the District manager in person.

5 days later I received a call from District Manager Richard Clark. He offered no apology, additional explanation or proper customer service. Instead I was receiving conflicting answers -no he was attacking me verbally! I began to inform District Manager Richard Clark that I incurred additional fees to the ones Public Storage Inc. had caused … but he interrupted and accused me of having made the payment online myself. I told him that since <5 yrs I make my payments on the 10th latest on a regular basis. He then attempted to explain “cookies” to me, insisting that “cookies” (!) in my computer are responsible for the payment!! Was this a joke? His attitude and demeanor stuck me as rude, and extremely un-professional. I stated to District Manager Richard Clark that if no valid explanation as well as a reversal of the amount they unauthorized took and the fees they’d caused could be provided then I would be contacting his Superiors. He laughed.
I added I would also talk to the Seattle Police Department and my Banks Fraud department. District Manager Richard Clark then said, “Maybe if you paid your bills on time, then you would not have this problem.” Instantly I felt humiliated, disrespected and embarrasssed at his utterly ridiculous and offensive comment. I tried to hold back the tears that began to form ... when I stated to District Manager Richard Clark that he was to never comment to a customer of their timely payment in that fashion. He then offered no apology again, and repeated the offensive comment for the second time! Adding the possibility of my property being auctioned off. Above all, District Manager Richard Clark does not have any insight into my personal or financial stability. I have NEVER been so embarrasssed and mortified by an individual that works for a business in which I am paying for services.
The next weeks I spend making calls to contact numbers published or given to me by the national telephone contact # 1-800-688-8057. Many #s were consistently incorrect and then all I got were various additional #s and very limited voice-mail menus. There's no way to reach a person, #s had changed, names I was given were not in the Company’s directory, that specific office I was trying to reach had now moved to Oregon etc. … At one point I started to leave my complain and contact at every phone# I was directed to.

On September 25 @ 9:52 I received a call from a female voice @ Public Storage Inc. that they will return $ 254 back into my account. My questions in regards to the fees they caused were not only ignored but she just hung up the phone on me.

On September 28 2009 Public Storage Inc. returned $ 254. I was left w/ not only the fees to pay at my Bank, Starbucks, and OliveYou but ironically accrued additional fees for the storage units I am renting from Public Storage Inc.
Time was of the essence here, because the rent is due latest by the 10th of each month to avoid late charges, lien fees etc. Instead Public Storage Inc. handled this matter in particular w/ extreme time delay, no responsiveness and thus using their punitive practices to their benefit, while trying to bury the fact of unauthorized and untimely charges they initiated and being able to do so when de facto w/ the CORRECT option of “one time payment” (which I regularly used) they should have never be able to do.

On October 8th The Fraud Department of Chase Bank informed me as long I am still customer of Public Storages Inc. they cannot investigate it as fraud. Go figure!

Seattle Police stated I am watching too much CSI and they would not check or compare IP-addresses of who instigated payments and since my debit card was used to pay my storage unit, it is more of harassment than crime. They suggested going to small claims court instead.
.
Something is very wrong here! Since over one month I am drowning in fees I didn’t cause, surviving almost penniless and now @ the risk losing everything I have, while having wasted valuable time focusing mainly on Public Storages Inc. to get this last matter resolved the right way.

I was hoping that once my treatment is completed successfully I would reunite w/ my belongings… they are all what I’ve left from a healthy and happy life…
     
Read 7 RepliesAdd reply
User Replies:
Anonymous on 10/18/2009:
This is a prime example of why you should NEVER give your bank account information to a creditor.
new57 on 10/18/2009:
KP is right on again. All creditors from banks to satellite tv companies to insurance companies, will withdraw money from your account when they feel they are entitled to do so. This will cause NSF's and leave you hanging when you need to pay your rent, mortgage, etc.
Please take this as a lesson to never authorize your account for automatic debits. If you must make recurring payments, please do so on a credit card. You will not be put in this situation again, if you follow this advice.
MsMildine on 10/19/2009:
I used for ~5 months routinely their "One time payment" feature on their archaic website. I never authorized them for automatic monthly charges. De facto they should have no information about my card on file once the payment was completed.
new57 on 10/21/2009:
Sorry to hear that they took a one time payment and decided to draft your account when they felt like it. Unfortunately, based upon your story, they are a dirtbag company, and you took the correct steps by running to your bank to report the fraudulent activity.
Going forward, your alternatives are to complain to upper management or sue them in small claims court to recover your nsf charges and other lost time.
I do hope you have stopped doing business with them.
seabiscuit on 01/07/2010:
seabiscuit on 01/07/2010:
they have caused you a ton of trouble and financial loss. I see you live in the seattle area. I have e-mailed Jesse James of king5 news hoping he could put some pressure on them for me (Tacoma public storage). Check it out. They should be run out of town.
Anonymous on 01/07/2010:
This review is very similar to this one:

http://www.my3cents.com/showReview.cgi?id=56855
Close commentsAdd reply
Never Again!
Posted by on
I recently moved out of my Public Storage unit after an awful experience with them.

I rented the unit after moving to Houston from out of state to store some of my belongings that didn't fit in my new place. I planned to keep the unit for a few months until I moved into a larger place.

The first month I was there was during daylight savings when clocks had to be set back. That came and went, the following Thursday I had to retrieve some sporting goods to play in a tournament that weekend. I arrived at the Public Storage at 8:15pm on the Thursday following daylights savings (almost a week earlier). I couldn't get past the gate and noticed the time was incorrect at the gate display. Since I was leaving that night, I had to purchase brand new equipment to play in the tournament that was out of town. I called early the next morning to complain and my complaint was met by sarcasm and "I can't help you here attitude". She sarcastically stated that the problem was corrected and that was all she had to do. It was clear that they had breached the contract by not allowing me to gain access during hours of operation, but when told that, she became very defensive and referred me to management (whom never returned my call). Meanwhile, I had to purchase $450 of new equipment that I already own!!!

After this event, I decided I would move my possessions out immediately after moving into my larger place. So a few months later, I had moved to a larger house and before I could unpack, I had to leave town for work for two weeks. When I left town, my bank (without my knowledge) had canceled my bank card and reissued me a new one due to "suspicious transactions". Therefore, my payment to Public Storage was not processed. Upon returning home, I found my late fees was almost that of my rental fee for the month. So, I paid the ridiculous late fees and on the last day of the month I retrieved all of my possessions. A couple of weeks later I received a bill for $1.92 for rent and insurance for one day. I called the clarify at the 1-800 number to find out that if I check out after 2pm, I have to pay for the following day! Today I am on my way to Public Storage to pay those vultures in pennies. I will NEVER rent a storage unit from these clowns again. And from the stories I have read, I got off lucky. Beware of high late fees and terrible customer service, even if they are at fault, they will treat you like garbage.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Do not rent from Public Storage, or leave if you already do.
Posted by on
Rating: 1/51
I would like to give a word of warning to any that are considering renting storage space from Public Storage. As a company, they will probably try to draw you in to renting with them using some offer that seems pretty reasonable at the start. Then, every 6 months to a year down the line, they'll bump up the rate, citing market rate as the reason. I will note that their idea of market rate is not based on the competition in the area, but on what they feel like they can get away with charging.

Public Storage claims to give 30 days written notice of increases of the charge and any fees, but I have only ever received notification by email very shortly before that increased charge was due. On top of this, if you do not pay the increased amount by the 6th of the month, they will lock you out of the area where your items are stored until you are up to current, including any increases to charges or late fees that they have made in this manner. In short, you have lost access to any of your items past this point unless you pay their increased charges.

I first started storing items in a 10' x 15' unit with Public Storage in February 2009, with an initial rate of $96.90 from their advertising. What their advertising did not mention is that the $96.90 was listed in their system as a discounted rate, but with a higher rate already in their system. Since this time, I have had my rates increased progressively over the years I've been with them to a current rate of $161.00 per month, and a late fee that increased from the one listed in the contract of $20.40 to the current late fee of $32.20. The only notification of increases I've ever received from them on the increases to rental rate have been by email, and no notifications of an increase to the late fees until they've come up.

It is possible that this lack of notifications is because of some break in their system. Perhaps there is a flaw that doesn't update the mail address for notifications, even if you update it in their system. If so, this is still a problem. I've called a few times on their corporate line just to make sure my information was current. It is, but this has made no difference in receiving any sort of notifications.

To give you a better idea of just how much of an increase this is, I have had my rates on the rental go up by over 66 percent since 2009. This is 66 percent increase over 5 years. The late fees have apparently also increased since 2009, though in this case, the increase is a little over 58 percent. All told, I'm paying two thirds more than when I started this thing, all because Public Storage felt they could get away with charging it. When I checked other companies in the same area, the rate for the same size storage unit is currently between about $90.00 to $130.00. None of them came close to what Public Storage claims is market rate. Public Storage claims that market rate is somewhere around $178.00 in that area, even though they list a lower rate for new customers.

Public Storage figures they can increase the rate each year, as they figure most people will just pay the extra rather than dealing with the hassle of moving their stuff back out. And for those that can't pay the increases, well, Public Storage has some hefty lien handling and sale fees that they add on as well, taking those and the additional rent and late fees they'll also charge on the items that can't be recovered until they get paid. Those fees come out of the proceeds they get by selling whatever is in that storage unit. If for some reason the sale doesn't make their total of fees, Public Storage will still charge you the additional amounts, too. What this means: If you are late in paying, and you are unable to catch back up, YOU WILL LOSE YOUR ITEMS, and you will be charged more for the privilege of letting them sell off the contents of your storage unit for them to collect on those inflated fees.

Short form of this, stay well away from Public Storage. They are a greedy company out to gouge you for as much money as they feel they can get out of you, with a particular Target painted on long term customers. If you've been with Public Storage for years, they figure you will pay whatever they insist is the rate rather than moving. If you must use a storage place, do not use Public Storage. Stay far clear of this company for your own good. Tell your friends to stay away. Tell companies to stay away. Share this message on social media, in your email lists, on your corporate newsletter. Let Public Storage know that they can not treat customers like this in the only way that they will listen to, by reducing their profits. Take away their paycheck, because they certainly haven't earned it. Don't rent with them. If you are already renting with them, find a way to stop using storage, or go to another storage company. It will be worth it. Stay with them, and you'll find yourself wondering why you didn't listen.
     
Add reply
Unethical Practices by Public Storage
Posted by on
CALIFORNIA -- Upon going to a public storage facility to set up storage for my household belongings I was somewhat taken back by their ethical practices or lack thereof.

When initially meeting the site manager he showed me the facilities and the sizes which was OK however, he took me to what seemed to be the worst storage unit in his facility. It was old and musty and smelled of mold. He seemed pretty unhappy when I asked him if he had any other units for rent.

After finding a unit which fit my needs and didn't smell of must we began to fill out the paperwork. To my surprise the first month was only 1 dollar. Being that moved in at the end of the month he prorated the current month and only charged me 1 dollar for the second month.

However, he had done the same and stated to me that Insurance was Mandatory as well as having to purchase their over priced locks which they have for sale.

I reviewed the contract and asked him specifically about the requirements for moving out. He simply stated that I just needed to give him a 48 hours notice prior to vacating the unit.

After a few months of using the unit I move out on the 12th of the month ensuring that I give the manager his 48 hours. I showed him it was clean and ready for the next tenant. He takes me to his front counter, gathers some information and done. I ask him about a refund since I am only using the unit for half a month and that they prorated my first month moving in so they should prorate me for moving out.

Of course he says he cannot give me a refund and that if I had informed them on the 1st of the month they would have prorated my rent for that month and given me a refund. Well that didn't sit well with me considering that he spefically told me that all he required was a 48 hour notice in order to move out.

I was furious that I was losing out on the hard earned money I had worked for just so that they can keep it. So I called customer service and informed them of what had happened and they referenced the ccontract which I had signed that I will contact the public storage on the 1st of the month if I plan on terminating service so they can prorate my payment required for that month and that failure to do so is a forefiture the left over amount.

I believe that Public Storage managers need be tested for ethics as well as properly informing their clients of the move in and out procedures.

To me what this manager had done was very shady and unethical and probably occurs to other consumers as well. Also, if they can prorate the rent for my moving in to a storage unit then why can they not prorate me for moving out? Seems like a crime to me.
     
Read 6 RepliesAdd reply
User Replies:
dogeatdog on 05/02/2010:
Unfortuantly, facility managers for Public Storage are pressured into selling locks and insurance by corporate management and failure to do so can result in termination.
empee on 08/28/2010:
I'm failing to see where the lack of ethics is on the part of the manager. The manager didn't tell you that your move out will be prorated, and judging by customer service's response, they're explaining to you how you aren't paying for time that you aren't using; I.e. moving out on the first.

It's in the contract that you signed that you do not get a refund for moving out on a partial month. The manager was correct and customer service didn't say otherwise. Considering that, I'm wondering what the ethical issue is here.

You asked the manager what you needed to due to move out. You didn't ask, "Do I get a refund if I paid for a month that I didn't use entirely" and the manager didn't respond, "yes". As such, you had your own ideas about what would happen despite signing a contract that says otherwise, and when things didn't pan out to compliment your own form of reality you got mad and started blaming the manager, the company, etc.
misslovely1 on 10/04/2010:
I agree with empee. There is no ethical issue here, he didn't lie to you purposely to make you pay more. My advice, read your contract and check the definition of ethics.
Skye on 10/04/2010:
I've used Public Storage two times, and both times, it was fine. I paid 6 months ahead, so that I had one less bill to worry about, and knew that was the amount of time we would probably need while getting settled. As for the lock, we bought the lock, and now we own a pretty nice lock.

Everything is clearly spelled out in your contract. I'm not sure what was shady or unethical about the process.
Evie on 07/01/2013:
I would never rent a storage unit from these people again after I was told the purchase of their renter's insurance was not optional, when I already had renter's insurance. This was just a ripoff because I too was only paying $l.00 for the first month's rent so I guess they needed to get the extra money from somewhere. I am a senior citizen on social security so I don't have an extra $9.00 for something I neither want or need. I filed a complaint with the Better Business Bureau and guess what, they never even answered. Real professionals these JERKS are. I am going to badmouth them anyplace and anytime I can. Maybe some don't think this is a significant amount of money but to me it is a lunch out with a friend that I will be missing. I have been going back to their local website from time to time to find a place to write a review locally and every time I do they've raised their prices!
michele lavalley on 08/14/2013:
Resident prop mgr
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Great on Site Managers, Extremely Poor Facility & Horrendous Corporate Customer Service
Posted by on
Rating: 1/51
GAMBRILLS, MARYLAND -- The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the ownership of Shurgard. Public Storage "PS" took over the facility over 10 years ago. The local on-site management is great and friendly.

Since the purchase by P.S. they have NOT maintained the structure as needed.

It needs the following:

a) New roofs

b) New ceilings - coming apart because the ceiling is leaking

c) Bat & other types of infestation - several units completely unusable.

d) Installation of bathroom for employees - in the past they went across the street to Wendy's, in the spring of 2014 the brought in a Porto-Potty; it's always dirty, hot & smelly. Great way to treat employees.

e) Security - 138 inner units were broken into in the fall of 2013. Solution as of late
Spring - 4 outside cameras facing away doors and toward cars only. Resolution is
extremely poor. They need at least 6 more cameras.

f) Claim of climate control; this infers that either the interior has heating or air
conditioning. It has neither, nor are they insulated.

g) Public Storage removed all gutters & downspouts. Water falls and splashes onto and in the space if the door is not completely shut.

h) Snow removal is almost non-existent.

i) Leaf removal is non-existent.

j) Inconsistent rate increases; I was paying $359 for 1 (10 x 35) and $332 each (total 664) for the other two which were connected without a dividing wall (20 x 35). The new rates went up 9.5% on the single unit and 20.5% on the double wide. All of the 10 x 35s were increased by 20.5%. Called customer service and they stated that it was an "Executive Office Decision" and to call my local District Manager - Fred (he's totally useless). After repeated unanswered calls to the DM I reviewed my being there. Best decision for us was to move our business & personal goods to Storage Mart across the street. Every 10 x 35 renter has moved out (except one).

In order to entice people to come back, they are renting the units for $261 as of
08-28-2014. This is a drop of 27+% from the original rates and 33% decrease from their inflated rate increase on the single unit. On the double unit it is a decrease of 20+% on the original rate and 33% reduction on their inflated increase. In addition the smaller units are renting for less as well. The rates are lower than they were in 2013 due to poor quality and increased competition.

Public Storage has many customer and employee complaints against them. After speaking with ex-employees in North Carolina it appears that how they treat their employees and manage their properties is the norm rather then the exception.

I can use 3 words to express the overall facility located in Gambrills MD - IT's a DUMP!

Beware and rent elsewhere.
     
Add reply
StarStarEmpty StarEmpty StarEmpty Star
Not Taking Responsibility
Posted by on
Rating: 2/51
WARREN, MICHIGAN -- I am a STRONG believer in paying your bills. No free ride. I have an issue with trying to do this and still getting screwed. First month ...gave my credit card information to set up auto pay at the local office. Credit card was breached. Had to cancel card. Next couple of months, took check to the office myself.

This is Michigan and we had a horrible winter this year so I didn't go there every month to put things in my still half empty unit (half empty because after we shoveled our way to the unit and the door was frozen shut) so I needed to set up auto pay because no one ever answers the phone in the office. When I do try to go to the office, they are often not in the office to accept my check. I followed the directions of an unfriendly associate who answered the phone when I called the 800 number and thought great....I'm set. Well...no. I get a call today (5/7/14) stating that something went wrong with the auto payment. Not my card... sounds like a system problem since I was then able to go online and make my payment with that same card. They couldn't call me yesterday?, the day before? or even last week?

I get the call on the 7th of the month with a big GOTCHA late fee. Of course I had to pay it because they "can't do anything for me" and I need to keep my property there .... for now. It is for this reason that this company counts on you taking it in the rear but I will NEVER, 100% EVER, use this company again. When I am out, I'm done. I'm just blathering here online because I am pissed and this is all I can do right now but I know a lot of people who I will gladly give my opinion to as well.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Totally Inflexible - Pray You Never Have Money Problems
Posted by on
Rating: 1/51
BURKE, VIRGINIA -- I've been dealing with a severe illness and frequent unemployment for several years. When I lost my apartment about 5 years ago, I put all my belongings in storage.

During that time, Public Storage has repeatedly raised my rates (to amounts far above what they advertise), but with the help of family and friends, I have been able to keep my things until recently.

In the past couple of months, I began to try to sell off all but the most important items. Unfortunately, the effort didn't go as well as I'd hoped, and I found myself behind in my payments with some things still in storage and no way to pay.

At this point, about 35 days overdue, I got a relative to agree to help me out with about $450 and take my stuff out of the unit on about the 10th of the month. My rent was $220/mo, and of course I expected a couple of late fees. So, I expected about $220 + $70 for rent and probably $80 in late fees. Less than $400.

They demanded $600 to release my stuff. There would be absolutely no negotiation. I explained to several levels of managers and customer service people that there was almost nothing of monetary value, but only personal stuff, and offered to show them. They refused.

I pointed out that they could have the unit right now, in the middle of their so-called busy season, rather than letting it sit not collecting any rent until the auction date. They refused.

I asked about going to the auction to try to buy it back, since no one in their right mind would have offered more than $100 for it. They told me I wouldn't be allowed to bid.

After calling the attorney general's office about this - they changed their story to there being a minimum bid of the amount owed. They told me a couple of other things about the auction process that will have me talking to the AG again, but I don't want to let the cat out of the bag here.

Well, that's my story. Maybe I'm being whiny, and for the most part they have the legal right to do so. But they seem to be willing to completely screw me at a more human level, even if it means costing them hundreds of dollars in lost rent, auction costs, and finally disposing of the crap that no one is going to buy.

Do you want to do business with a company with that attitude?

PS - (After a week of unbelievable stress and anguish, I found someone willing to help me with the money. Now I have all the photo albums and other stuff with personal meaning - but they still have a unit full of crap to sit unrented until it goes to auction. I'm damn sure not just giving them the keys back after this.)
     
Read 7 RepliesAdd reply
User Replies:
John Nicholson on 07/18/2013:
The storage place is a business in the business of providing a service while making a profit in order to continue to provide a service. You admit you were late with the rent. Take the responsibility and own up to the fact that you are in the wrong here.
peb31415 on 07/19/2013:
I take offense at you telling me to "take responsibility" and that I'm "in the wrong". Walk a mile in my shoes first. Frankly, I went in begging for mercy, and got none.

Yes, they are a business providing a service to make money - but for whatever reason, they seem to be willing to throw away hundreds of dollars in lost rent and expenses simply to spite their customers.

I was able to pay for a month and a half of rent and two months late fees and vacate immediately. (Note that I was less than a month and a half late.) Any sane person would have agreed that it was reasonable and accepted it, and we would have all gone away happy.

You might argue they did get their extra $150 dollars by taking the hard line, but for what? They won't be able to rent the unit out for two more months. They'll have to go through all the motions of an auction, and probably pay to dispose of what I left behind. Plus whatever lost business they have from one more in a series of bad reviews. Plus, there's a certain risk that the untold part of my story will catch the attention of a lawyer. It's pretty unlikely, but the Cook family got $100,000 in punitive damages because Public Storage didn't want to play nice and inadvertently missed some minor legal details.
Weedwhacked on 07/19/2013:
OP, Your reason of them not being to rent out the unit (and losing hundreds of dollars) as you claim is not relevant. You owe them an amount of money and you need to pay it in full.

I can just imagine what a creditor would say if I told them to accept less money than what we agreed on because "its better than nothing."
Soaring Consumer on 07/20/2013:
Do you have a written contract and/or copies of the advertisement guaranteeing or promising a rate for an infinite amount of time?
peb on 07/23/2013:
Weedwhacked:
Creditors accept partial payment routinely when it's a potential bad debt. It *is* better to get something than nothing.

They did get their full amount, but I didn't think that was going to be possible when I was trying to negotiate with them.

Soaring:
No, I don't, and I expect over time the rent will go up. My main objection is charging me *today* more than what they advertise *today*. The randomness of the rate increases is just a minor annoyance.
Wayne on 07/30/2013:
I think the point is that they will loose money, because I was considering renting from them, and I have been reading the bad reviews, and it's not the bad reviews Per Se, it's their response to those complaints that led the bad reviews. No Thank You, I will be going elsewhere!!!! I hope that your situation gets better, and that everything works out for you.
micky d on 08/14/2013:
Storage facilities are in the business to make money. They are not shelters for your belongings. Tell your mortgage company, car dealership etc to take What you want to Pay and see where that gets you.
Close commentsAdd reply
Top of Page | Next Page >