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Unethical Practices by Public Storage
Posted by RobbedbyPublicStorage on 03/24/2010
CALIFORNIA -- Upon going to a public storage facility to setup storage for my household belongings I was somewhat taken back by their ethical practices or lack there of.

When initially meeting the site manager he showed me the facilities and the sizes which was OK however, he took me to what seemed to be the worst storage unit in his facility. It was old and musty and smelled of mold. He seemed pretty unhappy when I asked him if he had any other units for rent.

After finding a unit which fit my needs and didn't smell of must we began to fill out the paperwork. To my surprise the first month was only 1 dollar. Being that moved in at the end of the month he prorated the current month and only charged me 1 dollar for the second month.

However, he had done the same and stated to me that Insurance was Mandatory as well as having to purchase their over priced locks which they have for sale.

I reviewed the contract and asked him specifically about the requirements for moving out. He simply stated that I just needed to give him a 48 hours notice prior to vacating the unit.

After a few months of using the unit I move out on the 12th of the month ensuring that I give the manager his 48 hours. I showed him it was clean and ready for the next tenant. He takes me to his front counter, gathers some information and done. I ask him about a refund since I am only using the unit for half a month and that they prorated my first month moving in so they should prorate me for moving out.

Of course he says he cannot give me a refund and that if I had informed them on the 1st of the month they would have prorated my rent for that month and given me a refund. Well that didn't sit well with me considering that he spefically told me that all he required was a 48 hour notice in order to move out.

I was furious that I was losing out on the hard earned money I had worked for just so that they can keep it. So I called customer service and informed them of what had happened and they referenced the ccontract which I had signed that I will contact the public storage on the 1st of the month if I plan on terminating service so they can prorate my payment required for that month and that failure to do so is a forefiture the left over amount.

I believe that Public Storage managers need be tested for ethics as well as properly informing their clients of the move in and out procedures.

To me what this manager had done was very shady and unethical and probably occurs to other consumers as well. Also, if they can prorate the rent for my moving in to a storage unit then why can they not prorate me for moving out? Seems like a crime to me.

     
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Posted by dogeatdog on 2010-05-02:
Unfortuantly, facility managers for Public Storage are pressured into selling locks and insurance by corporate management and failure to do so can result in termination.
Posted by empee on 2010-08-28:
I'm failing to see where the lack of ethics is on the part of the manager. The manager didn't tell you that your move out will be prorated, and judging by customer service's response, they're explaining to you how you aren't paying for time that you aren't using; i.e. moving out on the first.

It's in the contract that you signed that you do not get a refund for moving out on a partial month. The manager was correct and customer service didn't say otherwise. Considering that, I'm wondering what the ethical issue is here.

You asked the manager what you needed to do to move out. You didn't ask, "Do I get a refund if I paid for a month that I didn't use entirely" and the manager didn't respond, "yes". As such, you had your own ideas about what would happen despite signing a contract that says otherwise, and when things didn't pan out to compliment your own form of reality you got mad and started blaming the manager, the company, etc.
Posted by misslovely1 on 2010-10-04:
I agree with empee. There is no ethical issue here, he didn't lie to you purposely to make you pay more. My advice, read your contract and check the definition of ethics.
Posted by Skye on 2010-10-04:
I've used Public Storage two times, and both times, it was fine. I paid 6 months ahead, so that I had one less bill to worry about, and knew that was the amount of time we would probably need while getting settled. As for the lock, we bought the lock, and now we own a pretty nice lock.

Everything is clearly spelled out in your contract. I'm not sure what was shady or unethical about the process.
Posted by Evie on 2013-07-01:
I would never rent a storage unit from these people again after I was told the purchase of their renter's insurance was not optional, when I already had renter's insurance. This was just a ripoff because I too was only paying $l.00 for the first month's rent so I guess they needed to get the extra money from somewhere. I am a senior citizen on social security so I don't have an extra $9.00 for something I neither want or need. I filed a complaint with the Better Business Bureau and guess what, they never even answered. Real professionals these JERKS are. I am going to badmouth them anyplace and anytime I can. Maybe some don't think this is a significant amount of money but to me it is a lunch out with a friend that I will be missing. I have been going back to their local website from time to time to find a place to write a review locally and every time I do they've raised their prices!
Posted by michele lavalley on 2013-08-14:
Resident prop mgr
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StarStarStarStarStar
Impressive Customer Service
Posted by Lisal on 10/21/2012
VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being down right rude, crude and utterly despicable. I have never seen an adult act this way. I have to tip my hat off to the manager on duty because she tried her best to help this woman. The manager tried to break down her account and explain to her why she owed what she owed and the woman LOST IT.

The manager even tried to go over her lease with the woman but she just wasn't listening and kept being crude. It got to the point that I had to step in and tell the woman that the person you are yelling at doesn't make the rules. The woman was so angry she stormed out and left. What was so crazy when leaving the parking lot she hit the key pad on her way out and smashed her car. I have never seen anything like that before IN MY LIFE. I know have a new found respect for individuals in customer service because some people are unbelievable. In my opinion you should treat people how you want to be treated. That saying that the customer is always right is so WRONG!
     
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Posted by madconsumer on 2012-10-21:
thank you for posting this example of a superb manager handling a rude customer. many times the customers are the one who are the worst.

very helpful review, and voted as such!
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From an Public Storage employee
Posted by K-ron on 01/17/2010
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now heres is some advice from me. Keep your contact information current-Address and phone number. Pay your bill on time. Set your bill up on auto pay if you can't remember to pay it ontime. Rent is due on the 1st. Not the 7th. If its paid on the 7th and you get a late charge, its 7 days late, not 1 day late. Put your account number on your check. Your name is more common than your realize. We close at 6. If you throw your check thru the payment slot after we close, it will be posted the next day. We don't live in the office.
This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don't beat on their door at 10 at night wanting them to open the gate for you.

The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you.
If you think you have felt frustration, imagine calling 7 pages of deliquent customers to try to get them to pay their bill before late charges acrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
     
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Posted by ncoclub on 2011-01-27:
From a ex-public storage employee. The post was correct BUT what is not mentioned is that PS DOES NOT SEND paper invoices or E-mail reminders to pay your bill. To my knowledge NO company does business in this way. It's totally up to you to remember to pay your bill.
Posted by Items Stolen on 2012-02-29:
You call people because you want to...so that service in UNNECESSARY. The problem is the poor service and if you pay late and they go into your storage,cut your lock, things start to disappear. They are dishonest. I lost my entire DVD collection which included academic ones I use for teaching school...also expensive testing program info. The insurance company will NOT pay for burglary if the client can't proved forced entry, which is a disadvantage for the client and a benefit to dishonest storage employees.
Posted by Items Stole -Continued on 2012-02-29:
Has it ever occurred that sometimes people may not have the money to pay their bill. Who in their right mind would want to pay the late fee?
Posted by PS Employee on 2012-04-03:
I as an employee explain everything before the customer leaves the office. I can not vouche for other employees. We as the employees have a job to do and unfortunately sometimes it is not a very pleasant job. We do not WANT to make calls at all. It would be lovely if everyone paid before their late fee and we never had to make another call. We in fact HATE those calls. In your lease agreement it states when the lien process begins and the fees. This is not a one store policy, it is company policy and we must follow state law regarding a public auction in EVERY single state. We all sympathize with anyone having money problems and sometimes wish we could do something to help you. However we must follow a company policy. I very rarely have customer's who yell at me or are unaware of the rules. Please read your agreements and ask tons of questions. These are your personal possessions and I personally hate to do any auction. Oh and our insurance is NOT required, as part of your lease agreement it is required for you to have insurance. I would never force anyone to buy the insurance if they truly didn't want it. I would however remind them no matter what happens, insurance or not, we are NOT responsible for your items.
Posted by peb31415 on 2013-07-19:
It is not normal human behavior, even for teenagers who might think it's funny, to do their business on the pavement or leave jars of urine around.

This is the behavior of someone who is boiling angry and powerless to do anything about it. They get whatever revenge they can however they can.

If this is a frequent problem, I suggest that it would be wise to consider what might be motivating them. Their actions may be inappropriate, but perhaps their anger is justified.
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Public Storage has numerous thefts w/ no reports to other tenants
Posted by Butterfly7 on 01/12/2010
ARLINGTON, TEXAS -- I have had a storage facility with Public Storage since 10/10/2009, I paid my bill on 01/05/2010 and on 01/09/2010 I went to my unit to get a few things and it was completely cleared out. I contacted the police dept on that night, and went back to the facility the next day. Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours, but she made no eye contact with me and she did not even seem a least bit concerned with my loss. This let me know that this was an inside job, per my investigation I have also learned that at least 5 other units besides mine was also robbed. If you have any questions or concerns or you are also a victim. Please respond to this correspondence. Thank you

     
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Posted by Anonymous on 2010-01-12:
What? Im confused with the whole smoking cigarettes part. What are you talking about and how did you know who was smoking cigarettes after hours? How do you know this was an inside theft? Do they have cameras?
Posted by Anonymous on 2010-01-12:
"Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours,"

What does that have to do with theft of your property?
Posted by Anonymous on 2010-01-12:
"I went to my unit to get a few things and it was completely cleared out. "

Was the lock broken? Did you have a lock?
Posted by Butterfly7 on 2010-01-12:
The smoking cigarettes has to do with a property manager that had individuals on the property with her that were not authorized to be there. Not only that they were in a pick-up truck the same pick up truck that probably stole my stuff from the storage. If seven other units were broken into within one night I say an inside job. Yes I had a lock but it was issued by Public Storage. They stole my childrens clothes and shoes and they stole everything we owned. How do you explain to a 9 and 10 year old that they dont have clothes, shoes, toys or a bed to sleep in because people want to steal and not work hard for what they need, like I had to.
Posted by Butterfly7 on 2010-01-12:
Futhermore if you cant say something positive about my loss then I dont need you to comment in regards to my feelings for Public Storage. They stole everything we owned and it just took me 3 months to find me and my children a home. We now have a place to move into but with no furniture. So if you cant give some advice as to how I can have my issue resolved then please keep your comments to yourself because obviously you do [snip] too like steal peoples stuff. Thank you
Posted by MRM on 2010-01-12:
If you're on a tight budget, may I suggest to get furnitures at thrift stores? If you shop around they do have decent furnitures at thrift stores. And if you dont mind, they also have decent children's clothes and toys.
Posted by Anonymous on 2010-01-12:
I was just asking questions, jeez. All you had to do was answer them, and I thank you. No need to get defensive. I didn't say anything positive or negative, thank you very much... just asked questions.
That's one thing I've learned when renting any sort of storage from someone... to come with my own lock. That way, the only way they'd have access to my things would be to break the lock themselves. I've rented from Public Storage as well, but in Texas. But, I provided my own lock.
Hopefully, the police will be helpful in your endeavor to recover anything from this mess.
Posted by Anonymous on 2010-01-12:
You need to be more precise in your post then. All we know is you start talking about someone smoking. You dont mention where you were when these so called unauthorized people were smoking. Were you spying on them? How do you know about these people? I just want to know ALL the fact, and not just what you want to tell us. If you are going to tell us a story, you need to tell us the WHOLE story and not just half of it, or dont post anything here. How do you know these people were not authorized to be there??? Im sorry to hear about your stuff getting stolen, Im sure it must be hell for you. PLease don't be taking out your anger on us. We are not the ones who stole your stuff.
Posted by Anonymous on 2010-01-12:
No cameras? Was the lock broken? Or just plain missing? What about insurance?
Posted by clutzycook on 2010-01-12:
Do you have renter's insurance? If so, that may cover your loss. What have the police found out?
Posted by Anonymous on 2010-01-12:
Locks and I don't care what kind or what the manufacture claims merely keeps reasonably honest people honest. There's not a lock made that can stand up to an industrious thief.

If the theft is that rampant then yeah I'd be a bit suspicious that it was an inside job as well.

Good advice clutzcook.
Posted by Anonymous on 2010-01-12:
I dont think most people purchase renters insurance on their storage units...at least I dont know anyone who has.....
Posted by Starlord on 2010-01-12:
My wife worked with a lady that owned a storage place with her husband, and one of the first things I observed was that if you get a storage space, provide your own lock, and not a cheap one, either. If you are issued a lock, I would be most suspicious, because that says to me that they may have a master key for the locks they issue. The best locks, in my opinion as a security expert are the round high security locks. However, as has been mentioned, all a lock does is keep an honest person honest. I agree though, this sounds like an inside job.
Posted by clutzycook on 2010-01-12:
That's true Tennboy, but if she had renter's insurance on the stuff in the previous place she was renting, I wonder if it would carry over to the stuff once it was in the storage locker. Judging by her post, I'm assuming that her prior place was a rental. It was just a thought. I'm still wondering what the police have to say...
Posted by Butterfly7 on 2010-01-13:
Thank you all for your helpful advice. I did purchase the lock from the actual company and the insurance I purchased at the time of signing the contract only covers 2500.00, after the incident the thought occured to me that maybe I should have purchased renters insurance. The lock was not broken but I am left handed. When I went to grab a few items the lock was placed back on facing to the right, my youngest son kept asking for his bike I told him we would be in our house next week so we would get the bike then. As soon as I opened the unit before I even turned the light on my boy said mom my bike isnt here, we placed the bike in the front and sure enough all of our things were gone. To the reply in me taking my anger out on anyone I'm not angry at anyone on this site Im angry at the people who stole my things, they took everything that we had. Not only that they have access to all of my personal info, birth certificates for me and my children, receipts of purchases, bank info valid and invalid, its just the inconvenience more than anything and then for someone to steal my childrens things thats more heartwrenching than anything, but as I stated previously I thank anyone and everyone for their helpful advice, and I appreciate all of your concerns for my loss. Please once again if you have also been a victim because as I stated previously I wasnt the only victim on that day, please respond to this correspondence so that we can work together in preventing this from happending to anyone else and their families. Thank you.
Posted by PepperElf on 2010-01-13:
does this place allow "after hours access"?

just wondering. the storage unit i use has set office hours, but then has 247 access to customers - they have to use an indiviual gate code to get into the facility.
Posted by CrystalSword on 2010-01-13:
Another place you can get decent, and sometimes almost new furniture is www.freecycle.org in your area. If you have access to a pc then this would be the way to go. If its posted in Freecycle....the item must be FREE, also www.craigslist.org has listings for free items, I have picked up several nice items this way for little or no cost.

I know its hard starting over again, and we had to do just that when we left Arizona with our truck, a small trailer and personal items. We moved no furniture, but within a month had a fully furnished home here in Washington and the cost was very minimal.

We bought a like new couch at Goodwill for under $30, table lamps for $15 - $20...dressers I got through craigslist for $15 - $35. Not everyone gets rid of just junk on these sites, in our case, we got stuff that was even better than what we had in Arizona for a fraction of the cost of moving the stuff up here!

Good luck, and do check craigslist for a replacement bike for your son.
Posted by clutzycook on 2010-01-13:
Butterfly, you left papers with personal information in your storage unit?
Posted by CrystalSword on 2010-01-14:
clutzy, many times when we bought storage units at auction we would find personal info, family pictures and the like. I would box these and give them to the manager/owner of the storage company, to go back to the person who had the unit....there were a couple times that the person who had the unit had passed away so we shredded everything. The couple of times we have had to rent a storage unit, I kept our personal papers as condensed as possible and carried them with us...or, in the situation we are in now, living with a roommate, I sent some stuff over to my son's where I knew it would be safe. I would never leave sensitive info in a storage unit, you just never know who might end up with access to it.
Posted by Butterfly7 on 2010-01-14:
Yes I left personal papers and copies of my birth certificate and both of my boys, Im really organized so I boxed everything up in plastic storage bins but I wrote with a Sharpee marker what boxes had what in them but yea I did. This is a hard lesson learned I really thought my stuff would be safe in storage and to be honest until this happened to me I never heard of anyone's things being stolen. I knew that if the bill wasnt paid your personal items could be auctioned off but I never thought stolen. I paid the bill on the 5th of Jan and my stuff was gone by the 9th of Jan, but that is absolutely correct never leave anything of real value like jewelry or personal info in your storage unit. At least if my jewelry wasnt stolen I could pawn a few items and get furniture. But you know what after this Earthquake in Haiti Im very thankful that at least Im still here, alot of people lost everything and though I feel like I did also at least I have a home to move into this weekend and CrystalSword thanks for the advice Im going to check that site out today so I can go ahead and refurnish my home. Just please whoever you are if you are going to be renting storage space please dont be naive and think that it cant happen to you or that the facility you are renting from employs honest individuals. Thank you all once again. Butterfly7
Posted by goduke on 2010-01-14:
They didn't have any kind of security video? I thought most of the storage places did nowadays.
Posted by Anonymous on 2010-01-14:
Have you filed a report with the police? That'd be a great place to start if you haven't.
Posted by empee on 2010-08-28:
First of all, many of these managers live on site. They are human beings and sometimes have a life too. Being on the property with another person after hours doesn't indicate anything more criminal than you being in your back yard at 10pm. Neither does smoking cigarettes. If your neighbor's house catches on fire does that mean you're guilty of arson?

Second; you've no evidence that this is an inside job. You suspect that it's an inside job because A. Someone was on the property and B. your stuff is gone so C. the person on the property did it. This is a logical fallacy known as the "slippery slope". http://en.wikipedia.org/wiki/Slippery_slope

Third; professional thieves and burglars target storage facilities. They often hit multiple units. Very few go to a storage facility and hit one unit unless they know what's in there and it's something they want. I know of one PS facility where over 70 units were hit overnight with a live on site manager present at the property. The same live on site manager that called the police, worked with them, and assisted them in access so they could get prints on everything they could (which were not theirs by the way).

Last but not least, PS is not going to tell other tenants about every issue that happens on the property, just as the bank you do business with doesn't tell you if one of their branches got robbed, just as your mechanic isn't laying out for you if any cars have been taken off his property, just as your apartment complex doesn't lay out how many and which apartments have ever been burglarized there when you sign a lease.

"How do you explain to a 9 and 10 year old that they dont have clothes, shoes, toys or a bed to sleep in because people want to steal and not work hard for what they need"

Really? Do your children live in your storage unit? If you have their bed and clothes in a unit and it was stolen how are they doing without unless they're getting dressed in the unit or sleeping on the bed that's in there?

"Futhermore if you cant say something positive about my loss then I dont need you to comment in regards to my feelings for Public Storage. "

So you only want input that reinforces your point? You're not interested in truth or rationality at all, just in what you want to hear? You can feel however you want about Public Storage, but if you're expecting people to be sympathetic and understanding, you need to present a little better argument than that which you have. So much of what you said here doesn't make any sense.
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Public Storage
Posted by on 06/07/2010
HOUSTON, TEXAS -- OK
I got a postcard in the mail about my storage rate increase 6-5-10.
Called 6-7 got the run around about rate increase = they will not give me corporate phone number or address.

Tells me going rate for 10x30 is 215.00
Told her I signed a contract suppose to get 5% discount for a year and thought locked in for a year.

I called corporate office by looking on manta.com
Public Storage
701 Western Ave Ste 200
Glendale, CA 91201-2349
Public, NYSE: PSA
Phone: (818) 244-8080
Website: Activate Links
Corporate office told me to talk to customer service - told her I already did.

Talking to customer service again.
Waiting......

OK same run around.
Told them to put down customer is not happy
But I have local District Managers name and number - 713-621-9466 Alan Lussier
So anyone else not happy about rate increase, lack of notice and them not honoring 5% discount for 1 year and any other reasons.
Please contact them.
Thanks.
AmiTuoFo

6-8-10
Read contract:
It says continue monthly rental i can receive 5% discount up to 12 months.
Not getting it with this rate change.
Rate change says 30 days notice.
Was not given 30 days notice - aka notice - postcard i received 6-5-10.
This is not legally binding since it was not 30 days notice and should not effect a rate change until August. Not as they say July 1st.

6-8-10
Calling local district manager - Alan Lussier extension 12 - using cell phone does not input 12 only 2.
Transfering call if wait thru extensions rings and gives and invalid extension and return to main menu for valid extension.

Divisonal office 972-591-2676 Connie - nice lady - took my information will have Lussier call me.

So waiting again.

6-8-10 Got a prompt call back from Alan Lassier nice guy, told him everything, he will hold my same rate until July - since i only received the postcard on the 5th of this month and he is checking into my 5% discount and needs the paperwork.

6-9-10
NOTE TO PUBLIC STORAGE
It's just kind of stupid raise rates then people move out and then too many open spaces unoccupied so you give discounts again.
Why not keep the same customers who pay on time at the same rate?
     
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Posted by Skye on 2010-06-07:
Does your contract say you are locked into that 5% discount rate for 1 year? If it does, they should explain why the are not excluding this. You signed an agreement both parties agreed to.
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Public Storage Sold My Collectibles & A Part Of My Life
Posted by Mymom on 01/09/2010
VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course.

BY the time I made the call to them, they said I have 1hour to make payment, as it was schedule for auction.

The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not arround, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5mins to make the payment online. We tried, and by the time we did get thru, it showed they had SOLD my storage unit.

Because of the way this was handled, I desire to bring a major Lawsuit against them.

The value of my items was way over a $1Million, but they sold it for $2250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.

They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell.

This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE.

Now, I'm legally going after them. I do believe I have a case.
     
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Posted by Skye on 2010-01-09:
I'm sorry you had family health issues to deal with, but you knew the terms and conditions for non-payment. They open your unit, and auction off your stuff. The unit was in your son's name, and he is the only one authorized for any dealings with the account. That's why they won't allow you to do certain things. How about getting power of attorney from your son? This whole mess is in his name. You have to take responsibility as well as your son. They considered non-payment as abandoned property. It wasn't personal.

Good luck with court, they didn't breach the contract, your son did.
Posted by Anonymous on 2010-01-09:
"Now, I'm legally going after them. I do believe I have a case."

Sorry for your troubles, but you don't. YOU signed a lease that YOU broke. THEY sold your items are is legal. The trying to make a payment was a courtesy and unfortunately too late.

If you had a million dollars worth of goods, why didn't you sell some of them?
Posted by Skye on 2010-01-09:
LS, I had asked the same thing about the selling of the items, but edited out. She didn't contact them for over 2 months, so I doubt she had time to go into the storage unit for items to sell.
Posted by *Brenda* on 2010-01-09:
lol one million
Posted by Starlord on 2010-01-09:
We used to make our living buying storage rooms at auction and selling the contents. These auctions happen because people don't pay their storage fees, and the storage place has the right to try to recoup their losses. Do you think they should just sit around until you or your son decides to pay the rent? It is just like renting a house or apartment. You don't pay your rent, you get evicted, and possibly sued for the back rent. Storage places auction goods in storage rooms not paid for. You haven't a leg to stand on, legally. You failed to meet the obligations, you pay the penalty.
Posted by sgkjxkfbk on 2010-01-09:
Sorry for your family issues, but seriously a million dollars worth of stuff in a storage unit? GET REAL.. also you signed a contract and i'm sure it states that if your are behind on paying they will sell your things. You should be glad they sent you a check for the difference in what you owed them,they could of said you get nothing have a nice day.
Posted by Anonymous on 2010-01-09:
Often the owners and managers "auction" a lot of the stuff to themselves to sell at garage sales, swap meets etc. I have a family friend that owns a few of these places, he says the manager always checks the stuff out beore selling it. So the OP's stuff may still be in the same unit until it gets moved.
Posted by Ytropious on 2010-01-09:
How does one go about buying storage unit contents?
Posted by Venice09 on 2010-01-09:
I would never put a million dollars worth of possessions in a storage unit in someone else's name, not even my own child's. I'm sorry you were distracted by family illnesses, but letting two months go by before contacting the place or trying to contact your son is just too long. I'm been through my share of family illness, some terminal, but I always managed to take care of business in order to avoid situations like yours.

Sorry, but I think you should have paid better attention to what was going on with your storage unit before it was too late. And yes, one hour before auction is most likely too late to do anything.
Posted by Skye on 2010-01-09:
YT, I believe if you check the classified in your local paper, they advertise public auctions for storage units. I would check around the for sale, garage sale sections.

Or you can just call a storage place, and ask if they have any upcoming auctions.
Posted by Ytropious on 2010-01-09:
I resell a lot so that sounds right up my alley!
Posted by Starlord on 2010-01-09:
Y, good luck. Sometimes you can make a profit, unless you find one like we saw once that had the body off a 67 Chevy PU truck in it. The auctions we went to, the manager cut the lock off in full view of everyone, and if they wanted something, they bid just like anyone else. I would never go back to a storage auction if the manager was able to cherry pick. We found a ton of CDs, musical instruments, all kinds of electronics. There are those who do the same thing, but have much deeper pockets than we did, but of course, they did this as a profession. Buy at storage auctions and have it in a booth at a swap meet.
Posted by mymom on 2010-01-13:
Though I appreciate each of your replies, I already have an attorney in place who begs to differ. And, I did not receive a check yet. THey said they would send it. But I will not cash it. They already placed conditions on the check that it has to be cashed within a certain timeframe, otherwise they will cancel it and donate it to charity. Maybe I will be the first to bring a lawsuit against them, because it is the general populus that thinks alike! With Contracts, there is always a loophole! And my attorney, he found it. I'm going after them STRONG! My contents, yes it was over a million just the way it was all handled, it was wrong. There were options here and the person there failed to offer them.
Posted by Anonymous on 2010-01-13:
You've got a lawyer who says you're right. They have a hundred lawyers who say you're wrong. Be sure and keep us posted.
Posted by Anonymous on 2010-01-13:
You had over a million dollars worth of stuff in a storage unit???? Really?? Why do I believe you are extending the truth here? I dont think anyone with half a brain would put a million dollars worth of stuff in a storage unit and FORGET to pay it. Just does not seem logical.

Im sorry about your problems, but we all have problems and manage to pay our bills.
Posted by mymom on 2010-01-14:
Tennboy1981, not that I owe you an explanation, but quoting a Million dollar is an understatement. I'm just sizing up what was in my storage unit overall. I had 3 10X30 units. I managed to remove 2 of the units and this one was the last to go. When you have to take on the duty of taking care of a family member who was found in a different state with a Stroke, handling the power of attorney over that, dealing with a mother who has been diagnosed with Cancer, introducing alternative medicine remedies there, handling a plethora of other responsibilities, sometimes life does become overwhelming and one does loose focus. Until you can walk in my shoes, and handle a lifestyle that I have (and that is accomdating and making sure others are ok) then please do not make assumptions. My lifestyle, if you were to be a fly on a wall could not possibly comprehend my daily processes in life. As one person stated, "It is not normal what you do...it's inhuman". I am extremely multi-task and have ability to handle a lot in a day. Why I put a value on my storage unit..."Hollywood Collectibles". Costume collection, autographed photographs of olde hollywood dating back to Charlie Chaplin and so much more. So please, you do not know me nor do you know my lifestyle. Ultimately, I blame myself for letting it go pass the deadline date, HOWEVER, it was the way it was handled that upsets me. There were options. Doesn't matter if there are a 1000 attornies. All it takes is (1) to bring awareness of what happen...contract or not.
Posted by Anonymous on 2010-01-14:
You might want to cash that check. Just cuz you have an attorney means nothing. 50% of attorneys lose court cases. Think about that. You'll end up with nothing but legal fees.
Posted by mymom on 2010-01-14:
Geez, I'm happy to still be able to see beauty in life. I've never learned to settle for what the universe has unfolded in life...but reading the responses of my post, all I can say is WOW!!!!!!!!!!!!!!!! I wish each of you well! And, never allow life to still your "inner strength". Stand Unshaken!
Posted by PSscout on 2010-03-07:
Find a lawyer, explain this case. Tell him/her to research Cook v. Public Storage, Inc. 2008 WI App 155, 314 Wis. 2d 426, 761 N.W.2d 645, 07−2077. This is a recent appelate decision and it sounds like Public has not changed much or has learned their lessons. Good Luck!
Posted by Anonymous on 2010-03-07:
mymom, no one is being mean. You simply refuse to accept that the payment was not made, the lease was broken and the contract tells you that the items will be confiscated. We are all regular folks who deal with problems and still manage to pay our bills.

A simple phone call to them anytime in that two months with a payment over the phone could have avoided all of this.

Sue. You will just be one more added to the docket who feels they should be the exception to the contract.
Posted by Slimjim on 2010-03-07:
Wow. Assuming the contents really were anywhere near a millions worth on the street, I would say you might as well get an attorney because that is way too much to lose without a fight, regardless of odds.
That being said, how on earth could someone put at risk a million dollars worth of goods over the rent of a storage unit. You should have been more concerned about paying that bill than any other you have, including your mortgage, unless your house is worth more than that of course.
Posted by PSscout on 2010-03-07:
Wow, you guys are pretty hard on mymom. If Public Storage failed to properly follow the lien foreclosure procedures for California, they should pay the freight. By the way, a tenant has until the "customary fall of the hammer" to oppose the lien. PS relies on an untested and ambiguous section of the Business and Professions Code to refuse to accept an opposition. Generally, under common and case law, the opposition gives the tenant a chance to challenge whether the storage facility has complied with the lien statutes or may in fact have a good faith dispute with the party foreclosing on the lien. While the million dollar valuation may seem extreme, the facts in this case MAY indicate that PS failed to comply with the Code.
Posted by PSscout on 2010-03-07:
If only JUST THINK ABOUT IT knew what he was spouting about. First of all, California does not have a limit of liability valuation of $5,000 the individual contracting party determines the contract language and the limit value. Secondly, PS is notorious about selling self storage spaces for well below their real value, (See Cook v. Public Storage) The tenant is responsible for the good while they are at the Public Storage facility, however, Public Storage is responsible for complying with the Business and Professions Code, strictly, when foreclosing on their lien, no short cuts, intimidation or games. Mymom attempted to pay on-line, yet PS chose to sell the space anyway. It is obvious that there are several causes of action here, breach of contract, negligent management, conversion, fraud, etc. Lastly, they are never ambulance chasers when they represent you in a DUI case or are wrongfully charged with a crime. Why don't we give this poor lady some sympathy, after all, she may be truly a victim!!!!
Posted by Skye on 2010-03-07:
She attempted to pay, but the contract was not in her name. Everyone is just sharing their thoughts and opinions, just like you. Nobody is attacking anyone.

Her first line on her review is: I knew I was 2 months over due.

There are rules we all have to follow. Why do certain people think they should be the exception?
Posted by Anonymous on 2010-03-07:
"Until you can walk in my shoes, and handle a lifestyle that I have (and that is accomdating and making sure others are ok) then please do not make assumptions. My lifestyle, if you were to be a fly on a wall could not possibly comprehend my daily processes in life. As one person stated, "It is not normal what you do...it's inhuman". I am extremely multi-task and have ability to handle a lot in a day."

I dunno. Something about the tone of this bothers me, otherwise I may have been more sympathetic. It seems to me that if you do so much each day, that something in that 2-month period could have taken a back seat to making the payment on a $1 million storage unit.

Life also becomes overwhelming for people with severe depression and anxiety. They may do very little in a 2-month period and still lose focus. I'd take that excuse over being "inhuman" yet skipping a 10 minute payment that cost you $1 million dollars.
Posted by Skye on 2010-03-07:
TNS, they also could of paid up in advance. When we had our unit, while waiting for the house to be finished, we paid up 6 months ahead. It was one less thing for us to worry about, with all that we have to do everyday!
Posted by Anonymous on 2010-03-07:
I have to agree with Skye and TNS. I will not discount the idea that there was $1M worth of items in the storage, but... well anyway. If there was that much in my storage unit then I would have made darn sure that I was paid up in advance. Things happen in life that distracts us from our obligations and responsibilities, but without trying to sound like a jerk, the fact is that life goes on. With or without us the world keeps turning.
Posted by TrailbyLaw on 2010-06-20:
This is a tragedy. I have been in the same situation as of recently. I will be writing up an article for publication in a major newspaper about Public Storage and I would like to get more details on your story. Please ignore the comments here which quite clearly come from either Public Storage management or from the low class bidding community that Public Storage protects. There are insects with more humanity.
Posted by Venice09 on 2010-06-20:
There's no need to insult people or their opinions, TrailbyLaw.
Posted by mymom on 2010-06-21:
It truly amazes me how INSENSITIVE some of you individuals are. It only reflects my own conclusion in life: The majority of you will accept what life throws at them. I do not accept this, and with all due respect, I would have to be a bloody idiot if I settled for the comments you are posting.If you are NOT an attorney, leave your wicked comments to yourself. And further, if you have not experience a "Storm" in your life, keep waking up in the morning. It's coming! If I am able to respond, you can believe, the difference between you and I,I offer a Support System. Why, because I understand the struggles in life and unexpected circumstances that can change the direction of one's life in a NY Minute. The end result, If you cannot stand on Faith alone, you cannot stand at'al. I choose to remain UNSHAKEN. Interrupted, but UNSHAKEN. This journey I've endured, I will not allow to dictate the path of my future. TrailbyLaw, thank you for your sensitivty to this matter. And for the record, this is not about money, I've learn to accept my lost, as material possessions, desasters happen in life and one must learn to adapt. However, this policy, something has to be change. Despite being behind, it's a storage unit. You really think it is OK for a stranger to come and take possession of your storage, just so they can clean the unit and do it all over again with another potential tenant, in the event they suffer a tragedy in their life. It's a BUSINESS,at the expense of others. I'm not looking for sympathy. Just an alternative. In due time!
Posted by scott on 2013-07-13:
the people who buy these storage's live on peoples short comings they do not give a crap, and do not care of peoples feelings and heartbreak.And these people don't no what kind of hardships they had just like the comments above tells you what kind of world we live in.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Deceptive Business Practices and Horrible Dispute Resolution System
Posted by Annmj on 01/11/2013
EDMONDS, WASHINGTON -- I strongly caution anybody considering using this company, at this location (Hywy 99 in Edmonds) or anywhere else. The on-site facility managers (at least at this location) are pleasant enough, but they do not give accurate information about the financial end of things and/or are not themselves supplied with up-to-date information, so that you may easily end up with substantial unanticipated expenses, and good luck trying to get anybody at their billing or collections offices to handle the situation.

Last November, I took over a unit from a family member who had allowed it it to become seriously delinquent. I was told how much was owing on it, and assured that if it was cleaned out by the end of the month, there would be no further charges on it. In fact, I was told that if it was cleaned out by the 6th of the following month, all that would be owed was a proration on December's rent.

I paid the balance and cleaned it out by the end of the month (the 29th, actually). I went in to the office to let the on-site manager know it was now vacant and unlocked. I asked him if there was anything that needed to be signed to confirm that, and he assured me, not once but three times, that everything was complete and there would be no further charges. On the same day, I also emailed the contact email address from the company's website, again confirming that I had vacated as of the end of November.

In early December, I received a bill for December rent. I called the local office and left a detailed message confirming I had vacated at the end of November; I asked for a call-back if there was any question about it. I assumed that perhaps the December billing had gone out before the November 29th vacancy had been recorded, and when I didn't hear anything back, nor receive any follow-up billing, I assumed it had been taken care of.

Then in January, I received a call from a collection agency, saying the December bill had been assigned to collections. From there, it has been an ongoing hassle. The first live person I was able to reach said I had been charged because of a "slow" vacating. But she couldn't explain how vacating completely in November could result in December charges. The next person I spoke with said that the unit was a "pay at the end of the month" unit, so the very substantial amount I had paid earlier in the month had not included the charges for November.

Of course, this is directly opposite to what I was told by the on-site unit manager when I came in to pay: He assured me several times that the $800+ in charges I was paying covered everything through the end of November, including all delinquencies, and he even waived a part of one of the late charges, and assured me that if I vacated by the end of that month, there would be no further charges.

So either he lied or the collections office is lying, or one or both are incompetent, but so far I've spend almost two hours on the phone trying to get this resolved, with absolutely zero progress and a likely serious hit to my excellent credit score. The collections office number isn't answered by live operators, and invites you to call customer service for "immediate assistance." After spending 15 minutes explaining the situation to customer service, she said she couldn't do anything about it, and offered to transfer me to the collections office, which, of course, still had no live operators. After leaving a message, I did get a prompt call back, but another 15 minutes of explanation was met with the bizarre story that what I had paid in November, supposedly all charges through the end of the month, didn't include the November rent, and I'd have to talk to the District Manager. Calling the number she gave me got me a staff directory that did not include the name she gave me. After calling back three times and choosing three random names from the directory I finally got a live person who said he was in a "different department" and promised to email the district manager to call me, but claimed not to have his email address and was going to have to get it from somebody else. One run-around after another.



If you need storage, be aware you are taking major chances with your wallet, your credit score and your schedule by doing business with Public Storage. My advice: Don't do it.
     
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Posted by clutzycook on 2013-01-12:
Do you have a receipt showing a zero balance and confirming the date you vacated?
Posted by At Your Service on 2013-01-12:
The consideration here, in my opinion, is to study what is actually documented. Was there a requirement to give a 30 day notice on canceling your storage needs?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rip off and rat infested
Posted by Denesha.whitton on 12/05/2012
BROOKLYN, NEW YORK -- The prices are too high and at the time of moving in my things they informed me that I should move out before the 6th of the month or I will be charge, which sounds great at the time, now it was time for me to move out my things in which I did on the 5th of the month. I went to the clerk to let her know that everything was out of the unit, she told me that I have to pay a fee for the the 5 days that I use the unit. I took out all my things and there were so many rat poop I was sick to my stomach. I had the worst experience with Public Storage.

     
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Posted by micky d on 2013-08-14:
You are allowed to prorate up to and including the 6 th of the month. If not then full mths rent was due on 1st. If not pd in full by 6th and not vacating by 6th, then rent, late fee are due. And locked out of gate. Simple
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Beware of Existing MOLD in Compartments
Posted by MoldyComplaint on 12/15/2009
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1. or FREE first Months Rent, but then charge $20 to open the account- misleading advertising. Secondly, I would like to warn would be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings. Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.
     
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Unauthorized Withdrawals - A "Mafia" Organization: Public Storage Inc.
Posted by MsMildine on 10/18/2009
SEATTLE, WASHINGTON -- The following is the verbatim version of my video clip on YouTube I'd posted and placed a link yesterday.
Several years ago I started to rent from Public Storage Inc. Shoreline, WA. Along with my household, family heirlooms, my birth certificate, my art and art supplies, keys to my home, my address, my signature, my social security number, the title to my car, private medical documents, practically my life, I put everything into storage to focus on my health. My bills were paid as initially arranged by the 10th of each month. On a few occasion I was late. I always paid all of the late and lien fees, even when they caused them… I was too sick to rebuttal w/ a large company like that…
This time I am determined to “defend” myself. I hope w/ this video clip to reach others out there who either had the same or similar experiences w/ Public Storage Inc. and united our complaints lead to an investigation of Public Storage Inc.’s punitive, mafia or camorra like business practices and someone levies heavy fines against them in the thousands upon thousands of dollars.

Here is my last experience w/ Public Storage Inc.:

On September 1st I noticed at my bank that my negative balance was caused by Public Storage Inc.’s UNAUTHORIZED withdrawal of funds -of an already paid unit for the month of August 2009- I almost got a nervous breakdown.
On August 27 they took amounts $254 & $267, causing not only 2 fees of $ 35 for each amount, but subsequently additional fees like for charges for 5 Lattes, now each at ~$40, and the fees of other places I drank or ate. The bank’s assistant manager called the PS’s national telephone contact number on my behalf because I was too distressed. A female voice told us apologetically that there was a computer glitch in their system that caused the withdrawals of numerous credit cards … and I have to contact the District Manager Richard Clark [# 425-776-0158 & Fax# 425-776-0163] to get the charges reversed. We immediately called that # she gave us and left a message urging the amount to be immediately reversed.

I called the following days on several occasions w/o being able to reach the District manager in person.

5 days later I received a call from District Manager Richard Clark. He offered no apology, additional explanation or proper customer service. Instead I was receiving conflicting answers -no he was attacking me verbally! I began to inform District Manager Richard Clark that I incurred additional fees to the ones Public Storage Inc. had caused … but he interrupted and accused me of having made the payment online myself. I told him that since <5 yrs I make my payments on the 10th latest on a regular basis. He then attempted to explain “cookies” to me, insisting that “cookies” (!) in my computer are responsible for the payment!! Was this a joke? His attitude and demeanor stuck me as rude, and extremely un-professional. I stated to District Manager Richard Clark that if no valid explanation as well as a reversal of the amount they unauthorized took and the fees they’d caused could be provided then I would be contacting his Superiors. He laughed.
I added I would also talk to the Seattle Police Department and my Banks Fraud department. District Manager Richard Clark then said, “Maybe if you paid your bills on time, then you would not have this problem.” Instantly I felt humiliated, disrespected and embarrasssed at his utterly ridiculous and offensive comment. I tried to hold back the tears that began to form ... when I stated to District Manager Richard Clark that he was to never comment to a customer of their timely payment in that fashion. He then offered no apology again, and repeated the offensive comment for the second time! Adding the possibility of my property being auctioned off. Above all, District Manager Richard Clark does not have any insight into my personal or financial stability. I have NEVER been so embarrasssed and mortified by an individual that works for a business in which I am paying for services.
The next weeks I spend making calls to contact numbers published or given to me by the national telephone contact # 1-800-688-8057. Many #s were consistently incorrect and then all I got were various additional #s and very limited voice-mail menus. There's no way to reach a person, #s had changed, names I was given were not in the Company’s directory, that specific office I was trying to reach had now moved to Oregon etc. … At one point I started to leave my complain and contact at every phone# I was directed to.

On September 25 @ 9:52 I received a call from a female voice @ Public Storage Inc. that they will return $ 254 back into my account. My questions in regards to the fees they caused were not only ignored but she just hung up the phone on me.

On September 28 2009 Public Storage Inc. returned $ 254. I was left w/ not only the fees to pay at my Bank, Starbucks, and OliveYou but ironically accrued additional fees for the storage units I am renting from Public Storage Inc.
Time was of the essence here, because the rent is due latest by the 10th of each month to avoid late charges, lien fees etc. Instead Public Storage Inc. handled this matter in particular w/ extreme time delay, no responsiveness and thus using their punitive practices to their benefit, while trying to bury the fact of unauthorized and untimely charges they initiated and being able to do so when de facto w/ the CORRECT option of “one time payment” (which I regularly used) they should have never be able to do.

On October 8th The Fraud Department of Chase Bank informed me as long I am still customer of Public Storages Inc. they cannot investigate it as fraud. Go figure!

Seattle Police stated I am watching too much CSI and they would not check or compare IP-addresses of who instigated payments and since my debit card was used to pay my storage unit, it is more of harassment than crime. They suggested going to small claims court instead.
.
Something is very wrong here! Since over one month I am drowning in fees I didn’t cause, surviving almost penniless and now @ the risk loosing everything I have, while having wasted valuable time focusing mainly on Public Storages Inc. to get this last matter resolved the right way.

I was hoping that once my treatment is completed successfully I would reunite w/ my belongings… they are all what I’ve left from a healthy and happy life…
     
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Posted by Anonymous on 2009-10-18:
This is a prime example of why you should NEVER give your bank account information to a creditor.
Posted by new57 on 2009-10-18:
KP is right on again. All creditors from banks to satellite tv companies to insurance companies, will withdraw money from your account when they feel they are entitled to do so. This will cause NSF's and leave you hanging when you need to pay your rent, mortgage, etc.
Please take this as a lesson to never authorize your account for automatic debits. If you must make recurring payments, please do so on a credit card. You will not be put in this situation again, if you follow this advice.
Posted by MsMildine on 2009-10-19:
I used for ~5 months routinely their "One time payment" feature on their archaic website. I never authorized them for automatic monthly charges. De facto they should have no information about my card on file once the payment was completed.
Posted by new57 on 2009-10-21:
Sorry to hear that they took a one time payment and decided to draft your account when they felt like it. Unfortunately, based upon your story, they are a dirtbag company, and you took the correct steps by running to your bank to report the fraudulant activity.
Going forward, your alternatives are to complain to upper management or sue them in small claims court to recover your nsf charges and other lost time.
I do hope you have stopped doing business with them.
Posted by seabiscuit on 2010-01-07:
Posted by seabiscuit on 2010-01-07:
they have caused you a ton of trouble and financial loss. I see you live in the seattle area. I have e-mailed Jesse James of king5 news hoping he could put some pressure on them for me (Tacoma public storage). Check it out. They should be ran out of town.
Posted by Anonymous on 2010-01-07:
This review is very similar to this one:

http://www.my3cents.com/showReview.cgi?id=56855
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