HOUSTON, TEXAS -- OK
I got a postcard in the mail about my storage rate increase 6-5-10.
Called 6-7 got the run around about rate increase = they will not give me corporate phone number or address.
Tells me going ... read full review1 Replies - Latest reply on 06/07/2010
Water Damage Handled Poorly
SOUTH HAMPTON, PENNSYLVANIA -- I rented a space at Public Storage. When it came time to remove the contents of my unit there was water damage to several of my belongings. I asked the person who was working that day to come out and ... read full review1 Replies - Latest reply on 03/18/2009
From an Public Storage employee
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now heres is some advice from me. Keep your contact information current-Address and phone number. Pay your bill on time. Set your bill up on auto pay ... read full review5 Replies - Latest reply on 07/19/2013
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1. or FREE first Months Rent, but then charge $20 to open the account- misleading advertising. Secondly, I would like to warn would be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings. Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.Add reply
This place should be shut down
PUYALLUP, WASHINGTON -- I have never experienced anything like this! I had a unit here for 3 years (paid over 5k in rent) only to find my stuff ruined. I am sick to my stomach that antiques with sentimental value have been chewed ... read full review6 Replies - Latest reply on 07/06/2011
Public Storage Bills After Move OUT
RALEIGH, NORTH CAROLINA -- Public Storage has many ways of making money depending upon your situation. In my case since I was out of state, they chose to keep on billing me for a non-existent account.
I had a storage locker ... read full review1 Replies - Latest reply on 05/31/2008
Rip Off and Not Professional
JAMAICA, NEW YORK -- Never again will I ever use Public Storage or tell anyone to use Public Storage. They are a rip off and the property managers are oblivious and have no respect. They speak to you as if you are stupid ... read full review3 Replies - Latest reply on 12/04/2012
BROOKLYN, NEW YORK -- Poor customer service especially from the site manager, he refuses to help me, when I Informed him that I had moved out of my unit on the 5th day of the month. the employee told me to let her know that I had took everything out my unit, which I did, however she didn't take me out the system. I had to waite 4 days until his employee gets in to work for him to confirm it with her, now they refuse to give me back my money. this company sucks Add reply
Impressive Customer Service
VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being down right rude, crude and utterly despicable. I have never seen an adult act ... read full review1 Replies - Latest reply on 10/21/2012
LOS ANGELES, CALIFORNIA -- This is the second time I've rented from Public Storage and I should have learned my lesson the first time. They increased my rent more than 12% the first time and I stupidly paid it without complaint. I searched for another storage place but Public Storage had slightly better rates (but not if they are increased after 6 months). And moved. So here I am again. Six months later I am being told that my rates have increased by 14%!!!!!Add reply