CHARLOTTE, NORTH CAROLINA -- The actual storage facility is good and the staff are helpful and courteous. But pray that you don't have any problems with your account. I was overcharged $10 on one month's rent. It took me 3 months and many calls before I was finally able to get a refund from the district manager. It was a $10 credit to my account. But with auto pay it was never applied to my bill. I cancelled autopay for one month and sent in a reduced amount hoping the $10 would be applied. Not. Then started the threats to pay my account in full or have my contents auctioned.
Customer service was able to apply the $10 and have the overdue warnings removed. But I still received a letter saying my balance was $0.00 and my contents would be auctioned off. Customer service again had that removed and assured me everything was ok. Then the next month, on autopay, I was charged an extra $71 which included a lien fee and a late charge.
The only way I can get a refund is to contact the district manager. The same guy that took me 3 months to finally get a response from for the previous refund. The first refund is what started this whole mess. If I had known this would have happened I would have forgotten about it. The administrative side of this operation is a nightmare.
SOUTHAVEN, MISSISSIPPI -- I am SO disgusted with Public Storage... ever since they have taken over from SHURGARD it has been a hassle. I have 2 large (garage size) climate controlled units since they opened that location in 1998. After they took over, they raise the monthly rent once or twice a year. They are nothing like SHURGARD, who was fabulous. When I complain, they will take a few dollars off one unit??? I have asked them to help me find a unit in the same hall, so that I can get my 2 units condensed down to one. They never have in over 8 years.(even though I was promised this courtesy more than once). I am on a fixed income & now have serious health problems.
The last two years when they've had increases, I have begged them for a break, they do not care, basically they told me I could move out to another place, knowing that this is nearly impossible. They just hope they can keep all the contents & auction off if I don't pay. There is absolutely NO reason for these constant substantial increases! I've gone over there & the temperature was way above climate control (that damages stored items!).
There was also a nest of dead baby mice & rat poop everywhere, also some chewed, damaged items in my storage unit! I just got yet another $20 rate increase & I'm sick of this. In 16 years, I've never missed a payment on TWO units & I'm usually a week or two early with my payment! It's unfair & ridiculous NOT to reward customers like me!! Someone needs to put this greedy corporation out of business. I despise them & their practices & attitude.
16217 N DALE MABRY HWY, TAMPA, FL 33618, FLORIDA -- Moving from North Carolina to the Tampa area, my husband and I had to find storage for all of our 3 bedroom homes belongings. Some needed climate control and some did not and some needed storage for just a week or so, until our apartment was ready for move in. The on site manager ** provided all of that for us, working with us to save as much money as possible and set us up with the exact storage needed. The location is also very nice and clean, with plenty of parking space and easy access in and out of gates. Had no problem maneuvering our 26 foot truck.
CHARLOTTE, NORTH CAROLINA -- Every single year they hit me with a rate increase. Been with them for three years - pay on time each month but yet they think they have you because you will not move out until you are ready. Hit me with almost a 10% increase this year. That's nuts. I called customer service and got a lady that was very rude and didn't care one way or the other if I stayed. Guess business is good and they don't care if they lose a good customer as long as they can jack up the rent. Never has the rent went down.
I checked and there are other storage companies in the area with a lot less rental charges. I will tell you the place is clean but if you plan to stay over a year I would 110% look at another company - this one just doesn't care about keeping the customer happy.
COLORADO SPRINGS, COLORADO -- I and members of my family have been customers since 1990, at various times, of the Public Storage at Parkmoor Village Drive. Although we have never had any problems, we have been more satisfied with the service since Angie has been at this location.
Angie is knowledgeable, accommodating and provides confidence and security for her customers. She is always courteous, friendly and goes out of her way to meet individual customer's needs. I have had to use other storage facilities for short term periods, but have never received the type of exceptional service Angie provides. As long as Angie remains at this facility, I will always use this facility and recommend it to others.
LORTON, VIRGINIA -- The staff at the Public storage 24233 - Lorton/Richmond Highway always provide me with excellent customer service. They know me by name and they know my storage places. They have been helpful many times waiting for me to get there after being stuck on traffic to pay my rent. They help me by bringing me the dolly and changing my light bulb when it went off. They were very respectful and accommodating. I will always recommend their storage to any of my family, friends that may need a storage space. That is the kind of people I always like to do business with.
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out.
When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best. By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.
MAHOPAC, NEW YORK -- These guys are BAD BUSINESS!!! When I made the reservation, I inquired about how much they would raise the rent on my $236.00/month unit every year. I was told that a lot of the time, they don't even raise it. Well, imagine my surprise when, after only 6 months, they sent me a notice that they would be raising the cost of my unit by $25.00/month after only SIX MONTHS!!! You know what that screams to me? It screams "WE'RE GOING TO RIP YOU OFF NOW THAT WE HAVE YOUR STUFF"!!!!!!! Someone should let Public Storage know that it's customary and expected to have a rate increase after one year. NOT SIX MONTHS!
When you call the customer service line they tell you that your unit is priced "under market value" and they can raise it up to market value whenever they want (month to month). So does that mean that they can get you in for a really cheap price and after six months, raise it up to whatever they want or claim the market value is? Please remember this, people. Make sure you know exactly what these rip off artists are going to charge you and when they are going to start raising the rates. They are sneaky! They are thieves and don't even try to hide it. Watch out!
SANTA ANA, CALIFORNIA -- These guys use bait and switch tactics. They advertise $1 rent for the first month with $190 per month after that. I called and reserved a unit. When I got there, I was advised that it was mandatory that I get renter's insurance for another $12 per month. I am sure they have a deal with the insurance company to split the fee (if not pocket the whole amount because it is their company). This is not to protect them. You sign an agreement that they cannot be held liable for anything. Nevertheless, you have to take the insurance even if you don't want it. (By the way, the insurance is worthless. It has limitations up the wazoo.)
After I moved in, they sent me a notice within the first six months that they were raising the rent 12.5%. I am sure that they will be doing the same thing within the next six months. In other words, a yearly rent increase of 25%. Nice! Finally, the units have no lights. The only light they provide is one in the hall. However, my light has been burnt out since the day I have moved it. I have begged for them to repair it. Their response was to pound sand. As soon as I can, I will be moving out. I recommend that you do not rent from these con artists.
DURHAM, NORTH CAROLINA -- Opened up the unit to find about an inch of water on the floor and mildew growing on a majority of our possessions. Called the district manager that just kept repeating "read your lease" and then went on to tell me they knew the roof was leaking because they had other complaints but we were not contacted. Why? Because the district manager Tyndall ** is lazy and ignorant and obviously doesn't know how to use email, telephones or a database. Home office told us we should have been notified of issues on this property.
Thank God we have private insurance. We were told by an employee that Public Storage won't cover flooding through their insurance. Stay away from this place. Pay a little more and get a decent unit where the company actually doesn't neglect their property. These people are the slum lords of storage.